Statement of Work

National Institutes of Health (NIH), Bethesda Maryland Maintenance and Support Agreement for NIH Hazardous Waste Management Tracking

Information Software (EnviroWare)

1.0 Introduction

1.1 Scope.

This statement of work (SOW) describes contractor services for supporting the NIH owned Hazardous Waste Management Tracking Software. Specifically, the services contractor will perform in support of the software package and potential custom development work (enhancements) to meet changing regulatory and mission requirements. The work will be performed remotely and on site at the NIH Hazardous Waste Management Facility located at Bldg 21.

1.2 Background

The National Institutes of Health (NIH) conducts the world’s largest biomedical research program. Direct research and support activities are performed by approximately 18,000 employees in numerous laboratories, a 500 beds research hospital and support facilities on NIH’s main 340-acre campus at 9000 Rockville Pike, Bethesda, MD. The Division of Environmental Protection (DEP) is the controller of the hazardous waste program. The DEP is a division under the Office of Research Facilities (ORF). The ORF falls under the Office of the Director, one of the 27 institutes and centers comprising the NIH. The Division of Radiation Safety (DRS) is the lead department for this service.

The goal of this service agreement is to maintain NIH Hazardous Waste Management Software Package (Enviroware) in good operating condition, as well as, to provide for enhancements to meet changing requirements. The service agreement also requires the vendor to maintain or update several Enviroware components listed under the service performance below in order to meet all applicable codes and software developer specifications. The agreement also requires the vendor to provide fixed hourly rates for custom/enhancements development including Oracle installation services as needed.

The period of performance for this fixed-price contract is one (1) 12-month period from the date of award, to include two (2), 12-month option periods to continue the software maintenance and support (3 year total).

2.0 Service Performance

The contractor will provide the following support services:

A. Annual Maintenance of Standard Base Software

B. Annual Maintenance Services for the customized NIH Specific Software, including the following:

1. Phone Support during normal business hours (9-5 East)

2. NIH specific functionality on Service Request Screen

3. Land Disposal Restriction (LDR) Report

4. Interface form with the Barcode scanner

5. NIH Profile report (including the associated NIH profile maintenance form)

6. NIH Specific VPD Support

7. Labpack Template Screens

8. Internal Vessel Maintenance Screen

9. Chemical List Maintenance including Chemical Database, associated waste codes, DOT and regulation table entries…

10. Quarterly EnviroWare updates including new functionality

11. EnviroWare Bug Fixes

12. Annual maintenance for all embedded third party software (Oracle database and

Application server), which give NIH free software upgrades for underlying architecture.

13. Online Service Request screen

14. Biennial Report

15. Barcode Scanner Program

16. Support NIH ITB with security related items such as: security Patches, Oracle patches, Java updates, and all security requirements from ITB Security

17. User Maintenance screen

18. Assisting NIH Admin in refreshing Staging Database

C. New Customization/Enhancement Support Services for the customized NIH Specific Software: At the request of the government to meet regulatory and mission needs, the contractor shall provide specialist to develop custom enhancements to the Enviroware package if needed.

The Contractor shall schedule all required work performed under this contract through the DEP Project Officer or his designee. Upon reporting to the NIH Hazardous Waste Facility to perform work Contractor personnel shall notify the DEP Project Officer or his/her designee before beginning work.

2.1 Work Schedule.

The contractor will provide services specified during the regular business hours observed by DEP personnel, typically Monday through Friday from 8 am to 5 pm expect for federal holidays.

2.2 Location.

The service described in this SOW will be performed through remote connections or at the NIH Hazardous Waste Management Facility.

2.3 Personnel Qualifications

The contractor will provide personnel to perform required services. They shall be vendor trained and qualified to maintain on the Software Package.

2.4 Quality Control

All deliverables and services rendered under this contract are subject to inspection by the Project Officer or his designee. If any deliverable or services provided does not meet the satisfaction of the Project Officer or the requirements described herein, the Project Officer shall have the right to reject it or require correction before payment will be authorized.

2.5 Security and Safety

The contractor shall comply with all Federal, State, and local laws and standards pertaining to NIH security requirements and all applicable federal regulations. The Contractor shall also comply with all NIH policy and procedures.

3.0 Invoice Submission

The contractor shall submit a copy of the service performed and an invoice copy with all required information. The Contractor shall submit all invoices in accordance with NIH’s invoice requirements and instructions provided by the Contracting Officer upon acquisition award.