Deliveries_RemovalsPolicy.pdf

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Digital Realty Deliveries & Removals Policy

Deliveries to Digital Realty Data Center

1. Customer-initiated movements of goods into any data center shall only be permitted when the delivery is announced:

a. by a Delivery Ticket submitted in the customer portal

b. at least 1 business day in advance

c. by a user designated by the customer account as the Deliveries & Removals

Contact

d. for a specific account

e. for a specific Digital Realty site (data center) where the account has a presence

f. for delivery on an estimated date

g. including the shipping party (courier) performing the physical delivery

2. Any retrieval of items in storage must be done by an authorized customer representative.

Temporary Storage

1. Temporary storage in Digital Realty facilities shall not exceed a period of five (5) business days, after which the customer shall be blocked from submitting requests for further deliveries to that Digital Realty facility, until the original delivery has been retrieved.

2. Some Digital Realty data centers may have available facilities to accommodate temporary storage beyond the above-mentioned five (5) business days. On those data centers, after five (5) business days, you will be charged for storage until the packages are removed from our facilities. The fees are the local standard fees.

a. Note: Paid storage is only available at certain data centers in the EMEA region

b. Note: Paid Storage is not available at our Americas or APAC data centers.

3. For further details, please contact your account manager or your site manager.

Oversized / Overweight Deliveries

1. Storage for oversize/overweight deliveries must be requested in advance. See site rules for weight and size limitations.

2. If Digital Reality does not have the capacity to store the shipment, items may be left in the common area. Digital Realty assumes no responsibility.

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Damaged or Suspicious Packages

1. Digital Realty will accept damaged packages at our discretion. Details of damage including photos will be added to the delivery ticket. A notification will be sent to the customer.

2. Digital Realty shall accept no responsibility for damaged or malfunctioning items delivered at the customer’s request

3. Digital Realty reserves the right to refuse packages that are considered suspicious or hazardous.

Labeling

1. Every package in a delivery is properly labelled by the sender with:

a. Account name and contact name

b. c/o (care of) full Digital Realty Data Center name and address

c. Digital Realty Delivery Ticket number and/or courier tracking number/shipping reference

d. No mention of any DLR personnel name

Fees and Taxes

1. Fees may be applicable for receiving deliveries after hours, if available.

2. Import and export taxes and customs documentation for shipments into or out of the data center are the sole responsibility of the customer.

3. The disposal of any packaging material is the sole responsibility of the customer. Any costs involved in disposing of such packaging by Digital Realty may be charged to the customer.

Please see the Digital Realty site rules for further information

Removals

A. Requests, pickups, and retrievals

1. A Removal request is required if any items are stored or staged in a Digital Realty controlled space.

2. Scheduled pickups must be pre-arranged with the local site. A Removal request may be required.

3. Any retrieval of items in storage must be done by an authorized customer representative

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B. Shipping Labels and Palletized Goods

1. Package must already have a customer supplied and affixed outgoing shipping label with a legible carrier name and tracking number on it.

2. Palletized goods must be lashed, strapped, and/or wrapped by the customer prior to pick-up by the carrier.

3. If more assistance from Digital Realty is required for the removal of your items, a Remote Hands request must be submitted via the portal.

C. Packing Material Disposal

1. Customer (or designee) will follow all local and corporate Digital Realty rules and protocols related to packing material disposal.

Legal Disclaimer

A. Accepting deliveries on behalf of the customer

1. The customer acknowledges and agrees that Digital Realty, upon the customer's request and subject to availability, may accept deliveries of personal property on behalf of the customer at the data center, and the customer further acknowledges and agrees that the Digital Realty’s acceptance of such deliveries is solely as a convenience to the customer and does not impose any duty, responsibility, or liability on Digital Realty.

B. Retrieval timeframe and fees

1. In the event the customer does not retrieve any item delivered at the data center within five (5) days of the date of such delivery, Digital Realty may charge a storage fee to the customer per the applicable data center’s then-current storage policy and rates.

C. Liability and risks

1. The customer expressly understands and agrees that Digital Realty shall not be responsible or liable in any way for any loss, damage, theft, or destruction of any personal property delivered to the data center, whether caused by negligence, theft, fire, flood, or any other cause.

2. The customer assumes all risks associated with the delivery and storage of their personal property (including, but not limited to, risk of loss or damage) and

Page | 4 expressly releases and discharges Digital Realty from all claims, demands, actions, or causes of action arising out of or related to the loss or damage of such personal property.

3. The customer acknowledges that Digital Realty does not assume any obligation to verify the contents or condition of any delivered items, nor to ensure that all items were in fact delivered or undamaged during the delivery process.

4. It is the customer’s sole responsibility to inspect, retrieve, and verify the condition of the customer’s delivered items.

5. The customer further agrees to hold Digital Realty harmless from any claims, damages, liabilities, or expenses, including but not limited to reasonable attorney fees and court costs, arising out of or related to the delivery, storage, or loss of personal property at the data center.

6. By requesting Digital Realty’s acceptance of deliveries on its behalf, the customer acknowledges that they have read, understood, and voluntarily agreed to these terms and conditions regarding Digital Realty’s limited role, responsibilities, and liabilities in relation to the acceptance and storage of delivered items.

7. The customer waives and will cause their insurers to waive against Digital Realty all rights of recovery (by way of subrogation or otherwise) for claims related to any such delivered personal property that are or would have been covered by the insurance required of the customer under their data center agreement.