Amendment 1- RFQ 75H70625Q00057 QA-CO.pdf

DEPARTMENT OF HEALTH & HUMAN SERVICES

Great Plains Area Indian Health Service Federal Building, Room 309 115 4th Ave. SE Aberdeen, SD 57401

June 25, 2025

OUR REFERENCE: AO-AS/DAM

Amendment No. One (1) Solicitation Number: RFQ 75H70625Q00057

To Whom It May Concern:

Attached is the executed SF-30 document(s) signed and dated by the Contracting Officer in reference to solicitation number RFQ 75H70625Q00057. Please retain them for your records.

Should you have any questions or need information, please do not hesitate to contact David Jones, Contract Specialist, at david.jones@ihs.gov.

Sincerely, Nichole Lerew Contracting Officer Great Plains Area Indian Health Service

Attachments:

- SF 30 - Amendment One (1)

- Address Questions and Answers

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

1. CONTRACT ID CODE

2. AMENDMENT/MODIFICAITON NO. 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQ. NO. 5. PROJECT NO. (If applicble)

7. ADMINISTERED BY (If other than Item 6) CODE

STANDARD FORM 30 (REV. 10-83)

Prescribed by GSA FAR (48 CFR) 53.243

FACILITY CODE

9A. AMENDMENT OF SOLICIATION NO.

9B. DATED (SEE ITEM 11)

10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 11)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended, is not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a)By completing items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment your desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPIRATION DATA (If required)

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER

NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15C. DATE SIGNED

15A. NAME AND TITLE OF SIGNER (Type or print)

16C. DATE SIGNED

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

PAGE OF PAGES

6. ISSUED BY CODE

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and ZIP Code) (X)

CODE

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

NSN 7540-01-152-8070

Previous edition unusable

Amendment #1 - Questions/Answers

75H70625Q00057

Interface Support Volume:

1. Question(s): Can the Government provide historical or average monthly volumes for:

• Helpdesk tickets or interface-related issues (Radiology, NPL, Chargemaster)?

Answer: Yes

• New laboratory test build or code mapping requests?

Answer: Yes

• Chargemaster table updates or vendor file imports?

Answer: Yes

2. Emergency Support Usage:

Question: How frequently has 24/7 emergency support been activated over the past 12 months?

Answer: Minimal

Question: Are such events common, or rare?

Answer: Rare

3. On-Site Support History:

Question: Has the current or past vendor been required to go on-site to support interface implementation or troubleshooting?

Answer: Rarely

Question: If so, how many site visits occurred in the past year?

Answer: 0

Question: Are there anticipated situations in the upcoming period that would require in-person presence?

Answer: 0

B. Infrastructure & Technical Environment

4. Connectivity Method – “Dial In”:

The SOW references “dial in” access to RPMS systems.

Question: Could the Government clarify:

Answer: not dial accessible

Question: Do any of the supported sites still rely on modem-based dial-up connectivity?

Answer: Not supported

Question: What remote access methods are currently in place (e.g., VPN, RDP, Citrix)?

Answer: preferred method VPN

Question: Are there known bandwidth or infrastructure limitations that may affect remote diagnostics, patching, or file transfers?

Answer: 1GHz

5. Network Architecture:

Question: Are all supported facilities operating on the same RPMS platform/version, or should vendors anticipate site-specific configurations or customizations?

Answer: separate

6. Interface Centralization:

Question: Are any interfaces (e.g., HL7 Radiology, NPL) managed from a central location across multiple sites, or is each facility handled independently?

Answer: localized/ Domain managed

C. Proposal Preparation & Evaluation

7. Technical Proposal Page Limit:

Question: Is there a maximum page count for the technical proposal submission?

Answer: N/A

Question: If so, does the page count include attachments such as compliance matrices, resumes, or staffing plans?

Answer: N/A

8. Role Consolidation:

Question: Would the Government accept a staffing approach where one individual fulfills both the Interface Support Analyst and Systems Integration Engineer roles—provided the individual is qualified and available to fully perform both functions?

Answer: Yes

9. Past Performance Documentation:

Question: Can the Government confirm that formal past performance narratives or references are not required, since past performance is not an evaluation factor in this LPTA procurement?

Answer: N/A

D. Incumbent Information

10. Incumbent Contractor:

Question: Could the Government identify the incumbent or current contractor providing the RPMS support services outlined in the RFQ?

Answer: N/A

E. Location-Based Pricing vs. Centralized Support Staffing:

The RFQ requests unit pricing broken out by location and service line (Radiology, Lab, Chargemaster), but the technical scope appears to support a centralized delivery model (e.g., remote dial-in access, pooled support staff across facilities). Task Order based

To ensure consistency and compliance, can the Government confirm whether:

Question: Vendors may use a centralized staffing model, allocating labor across multiple sites, while still presenting location-based pricing as requested?

Answer: centralized staffing, fixed pricing

Question: It is acceptable to distribute shared costs proportionally across sites for pricing purposes, even if actual support is not delivered from dedicated staff at each location?

Answer: base cost only

F. Help Desk Tracking System:

Question: Does the Government require the use of a particular ticketing or issue tracking system (e.g., Remedy, ServiceNow, or an IHS-provided platform) for managing and documenting interface support requests?

Answer: Government platform

If not, is the contractor permitted to use its own internal system, provided documentation is made available to the Government as needed?

Answer: N/A

G. Clarification on Equipment Provision Language:

The solicitation includes language stating that the contractor must provide only new equipment and OEM-certified parts, and prohibits the use of gray market or counterfeit electronics.

Question: Can the Government please confirm whether this clause applies to this procurement, given that the SOW appears to be limited to software support, interface monitoring, and remote services, with no mention of hardware procurement?

Answer: hardware need not be provided

Amendment 1- SF30-IT-GPA-rev

Great Plains Area Office 115 4th Ave SE Aberdeen, SD 57401

A. To address the questions and answers;

B. The solicitation due date remains the same: Friday, June 27, 2025, at 12:00 PM CDT.

There are no other changes made by reason of this amendment.