06-SOW Revised.docx

SCOPE OF WORK FOR SERVICES & SUPPORT:

Medical Informatics – Great Plains Area, Indian Health Service

C-1 PURPOSE:

The purpose of this contract is to provide a comprehensive service and support agreement for various RPMS- Radiology Interface, Northern Plains Laboratory (NPL) reference lab interface, and Chargemaster. For the Radiology Interface, this Service Agreement consists of routine system monitoring, troubleshooting, correcting problems identified by end-users, and provision of new upgrades and enhancements to the software. For the NPL interface, this Service Agreement consists of new laboratory test code building and mapping, routine interface monitoring, troubleshooting, and correcting orders/results not posting as identified by end-users. Chargemaster support consists of loading chargemaster codes as they are released throughout the year—the Great Plains Area Indian Health Service (SD, ND, IA, and NE). The award of a contract will be a Firm Fixed-Price type.

C-2 SCOPE OF WORK:

The Contractor shall provide the Great Plains Area Indian Health Service, hereafter referred to as the Government, with the services described in this statement of work for the period specified.

The services to be provided by the Contractor under this contract are Informatics and will provide the following routine monitoring of the Radiology interface:

Address and correct all problems with the RPMS side of the Interfaces.

Dial in as necessary to the RPMS computer to check the number and types of system-generated messages.

Communicate error messages identified during troubleshooting and corrective action to local staff or provide the necessary corrective action.

Provide new functionality and enhancements for the interface software as they are developed, tested, and available for distribution.

Medical Informatics will provide the following support for the Northern Plains Laboratory interface:

Build new tests as identified by each site to include the Laboratory Test file, test mapping, load work list, auto instrument, and CPT codes.

Address and correct all problems with the RPMS side of the interface.

Address and correct all problems with orders not being transmitted to NPL. Address and fix all issues with results not posting to RPMS from the NPL interface.

Medical Informatics will provide the following support for the Chargemaster software:

Medical Informatics will maintain and modify, as necessary, the latest version of the RPMS Chargemaster Software Package for the hospitals of the Great Plains Area.

Medical Informatics will provide Chargemaster table updates as they become available throughout the year. The Area Office or each hospital will notify Cimarron as table updates are supplied by their Chargemaster vendor. Cimarron will then perform the necessary update actions.

The vendor will provide new functionality and enhancements for the software as they are developed, tested, and available for distribution.

The vendor will provide unlimited telephone support to users of the Chargemaster Interface System and its reports.

Medical Informatics will provide the following support Rx IVR:

Address and correct all problems with the RPMS side of the Interfaces.

Dial in as necessary to the RPMS computer to check the number and types of system-generated messages.

Communicate error messages identified during troubleshooting and corrective action to local staff or provide the necessary corrective action.

Provide new functionality and enhancements for the interface software as they are developed, tested, and available for distribution.

This Service Agreement does not include the development of customized software functionality the site staff desires. However, as a Service Agreement site, local staff will have input into enhancements to distributed products.

Hours of Performance:

Unless otherwise stated or negotiated, routine work shall be performed Monday through Friday, 8 am to 5 pm, excluding weekends and recognized Federal holidays.

Emergency support will be provided 24 hours/7 days a week, including weekends and holidays.

C-4 EXCLUSIONS:

The Contractor is not responsible for damage caused by failure to operate the equipment in accordance with the manufacturer’s instructions, abuse, misuse, or neglect, or damage by fire, lightning, flood, tornado, windstorm, hail, earthquake, explosion, smoke, aircraft accident, motor vehicle accident, collapse of building, strike, riot, vandalism, power failure or fluctuations, heating or air conditioning failure.

If the Contractor determines that there is probable cause to believe that an operator or equipment user is abusing, neglecting, or mishandling an item of equipment, the Contractor shall notify the COR.

C-5 DOCUMENTATION:

The Contractor is required to present the service tickets/calibration record with the P.O. number of the service contract on them each time a service is performed. One copy of the service ticket shall be provided to the COR within one week of the service. Service tickets may be submitted via email to abr_oehbiomed@ihs.gov (note there is an underscore between abr and oeh (abr_oeh)).

C-6 QUALITY CONTROL:

The Contractor shall have a prior successful history in providing services that demonstrate an ability to provide these services to the Government.

The Contractor shall provide documentation that any of their staff/employees servicing the equipment under this contract are qualified (i.e., OEM trained) and competent to perform the work.

The Contractor shall also ensure that any of their staff/employees servicing the equipment have completed (via presenting certificates of completion) any mandatory training directed by the Indian Health Service, which may include annual information security awareness, protecting children from abuse/sexual assault, etc. Any required training will be available from the IHS, and contractor staff will be provided access.

C-7 BASIS OF PAYMENT:

All payments are due and payable upon receipt of complete and accurate invoices and in accordance with the Prompt Payment Act. Invoices shall be submitted with all information and supporting documentation. A complete and accurate invoice is substantially correct in that all aspects of the required information are evident on the invoice. If items such as invoice number, date, dates of service, contract/purchase order number, etc., are not on the invoice, they will be returned to the Contractor for resubmission.

Invoices shall be submitted monthly via the U.S. Treasury’s Invoice Processing Platform (IPP) system for review, reconciliation, and approval for payment.

C-8 LIABILITY:

In no event shall the Government release the Contractor from liability arising from acts of omission, improper repair, negligence, or deliberate or non-deliberate acts that jeopardize the health and safety of patients and/or Government employees. The rules of law governing such incidents or actions shall prevail.

C-9 RELEASES:

No information, findings, or determinations generated in pursuit of this contract may be released outside of the contractors’ immediate possession without the concurrence of the Contracting Officer.

C-10 CONTRACTOR’S TERMS & CONDITIONS:

The Contractor’s terms and conditions shall be incorporated into the contract by reference. Where conflicts arise, the Federal Acquisition Regulations and other Federal Regulations, Laws, and Rules shall take precedence.

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