SSN_Q&A_.pdf

Question

Document Sub-Section

Additional

Reference

Information

Page

Number Reference Quote

Question / Comment /

Proposed Language Response

Draft SOW Para 1.3 Background

Line 46 3

The SOC Watch is in a continuous function that is the and is the focal point for synthesis

The referenced sentence seems to be incomplete. Please provide the corrected content.

Sentence should read; "The SOC

Watch is in a continuous function that is the focal point for synthesis…"

SSN N/A

N/A N/A N/A Is there an incumbent contractor? If so, please provide the contractor's information.

No there is not an incumbent contractor.

Draft SOW Para 1.5 Place of

Performance

Lines 81-90 4

Contractor shall be responsible to provide all necessary services at the following primary and alternate locations

Is there only one alternate location? Are ALL of the necessary services performed at BOTH the primary and alternate location(s)? Are both locations staffed at all times at the same level?

It may switch between the two locations. Typically both are not staffed simulatiously. The government will direct the reporting location to the contractor in advance of their scheduled shift.

Draft SOW Para 2.1.1 Sub-Task 1

Availability and

Scheduling

Lines 181-187 7

As ERG personnel they may be subject to long distance travel to facilities and locations to support SOC Watch Operations during emergencies or continuity of operations events.

Is a passport required for contractor personnel?

If so, will the government issue the passports? Passports are not currently required.

Draft SOW Para 2.1.1 Sub-Task 1

Availability and

Scheduling

Lines 181-188 7

During normal operations (Level IV) contract personnel will be scheduled by the

SOC Division and will receive monthly scheduling adjustments. Personnel will alternate between day shift and night shift on a monthly basis.

For clarification. The government will schedule contractor emplyees work hours? Is a Level IV conntractor the same as a Watch Officer?

No. The Government will coordinate with the Contractor Lead in order to provide monthly schedules. "Level

IV:Normal Operations" refers to the activation level of the Operations center during Normal operations monthly schedules will be produced by the government for contract personnel.

Short notice changes, and/or adjustments in the government published schedule may occur during activation of the SOC to a level III,II,I in oder to support mission execution.

Draft SOW Para 2.1.1 Sub-Task 1

Availability and

Scheduling Lines 188-190 7

During normal operations (Level IV) contract personnel will be scheduled by the

SOC Division and will receive monthly scheduling adjustments. Personnel will alternate between day shift and night shift on a monthly basis.

Is the SOC Division also responsible for managing requested time off, sick days, bereavement leave, etc?

Leave will be coordinated between the

Contractor and Government.

Draft SOW Para 3.2 Personnel

Requirements

Line 195 7

N/A Which shifts are the three Program Analysts designated to work? How many days a week?

Staffing 24/7/365 is clearly not supportable for 3 personnel.

The operations center is 24/7/365. The contractor personnel will alternate between days and nights approximately every 4 to 6 weeks which will equate to a minimum of 160 hours per month.

Draft SOW Para 3.2 Personnel

Requirements

Line 195 7

N/A Watch Officers job description is provided in

Para 2.1 but a Watch Officer LCAT is not provided in Para 3.2. Please provide the number of required Watch Officer(s) for the contract.

Currently 3 Watch Officers are needed.

SOURCES SOUGHT INDUSTRY INQUIRIES AND RESPONSES

HHS Assistant Secretary for Preparedness and Response (ASPR) Secretary’s Operation Center (SOC)

Page 1 of 2 8/22/19

Draft SOW Table of Contents

Line 29 2

Performance Measures This referenced item indicated on page 10 appears to have been cut off. Could the government please provde the contents of this item?

The contractor will: 1. Produce reoccurring and Ad-Hoc operational product document deliverables with a

Government rejection rate of less than

5%. 2. Have a tardiness rate of less than .5% for shift turnovers. 3. Have a

0% absenteeism rate for the duration of this contract. 4. Have a 0% security violation rate for the duration of this contract. 5. Have a 0% inappropriate behavior (e.g. sleeping while on

Watch, Violations of the “Rules of

Behavior for Use of HHS Information

Resources”, etc.) rate for the duration of this contract. 6. Maintain 100% completion rate of annual Government identified training for the duration of this contract.

N/A N/A N/A N/A N/A Does the government envision this contract to be a T&M or CPFF type contract?

The intent is a Firm Fixed Priced

Contract.

Draft SOW Para 3.2 Personnel

Requirements

N/A N/A N/A What is the total number of FTEs for this contract?

Currently 3 Watch Officers are needed.

Draft SOW Para 3.2 Personnel

Requirements

N/A N/A N/A Are all of the contract staff full time employees?

We there is surge requirements for staff during certain emergencies?

Yes all contract personnel will be full time employees. During emergencies surge requirements will be supported.

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