SOC_Watch_SOW__.docx.pdf

Project Description

DRAFT Secretary’s Operations Center 2

Operational Support Statement of Work 3

August 16, 2019 4

U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES

ASSISTANT SECRETARY FOR PREPAREDNESS AND RESPONSE

TABLE OF CONTENTS 7

DRAFT Secretary’s Operations Center Operational Support Statement of Work .... 1 8

1. Project Description .......................................................................................... 3 9

Project Title .......................................................................................... 3 10

Purpose ................................................................................................ 3 11

Background .......................................................................................... 3 12

Period of Performance .......................................................................... 4 13

Place of Performance ........................................................................... 4 14

Hours of Operation ............................................................................... 4 15

Staffing ................................................................................................. 4 16

Scope & Objective ................................................................................ 5 17

2. Statement of Work .......................................................................................... 5 18

Task 1: Watch Officer Support ............................................................. 5 19

3. Staffing and Personnel requirements .............................................................. 7 20

Labor Types ......................................................................................... 7 21

Personnel Requirements ...................................................................... 7 22

Skills Required ..................................................................................... 7 23

4. Travel and Other direct Costs (ODC) / (un-Priced Items) ................................ 8 24

Travel ................................................................................................... 8 25

5. Materials, Equipment and Facilities ................................................................. 9 26

6. Standards of Conduct ................................................................................... 10 27

7. Government Liability ..................................................................................... 10 28

8. Performane Measures ..................................... Error! Bookmark not defined. 29

1. PROJECT DESCRIPTION 32

The purpose of this project is to provide critical operational support services and information 33 fusion to sustain the Assistant Secretary for Preparedness and Response (ASPR) Secretary’s 34 Operation Center (SOC) functionality in supporting the Federal response to disasters. 35

Project Title 36

Secretary’s Operations Center Operational Support 37

Purpose 38

The main objectives of this acquisition is to provide 12 hour rotational staffing for dayshift and 39 nightshift in support of the 24-hour 365-day SOC watch. 40

The objective of this document is to define the services and support of the SOC’s operational 41 responsibilities to assist in maintaining operational situational awareness at all times. 42

Background 43

The SOC is a division under of the Office of Incident Command and Control (ICC) within the 44 ASPR. The SOC Division maintains a Watch and coordinates the Incident Support Team (IST). 45

The SOC Watch is in a continuous function that is the and is the focal point for synthesis of 46 critical public health and medical information on behalf or the United States Government. On an 47 around the clock basis, the SOC Watch monitors and analyzes occurrences for potential 48 negative impact to public health and medical services. The SOC Watch performs the following: 49 Monitoring and Detection (MD), Alert and Notification (AN), Communication (COMM), 50 Knowledge Management (KM), and Continuity of Operations (COOP). These functions provide 51 the foundation for the coordination, command, and control of HHS related Emergency Support 52 Functions under the National Response Framework. 53

During emergency situations or exigent circumstances, the SOC Watch will activate the Incident 54 Support Team, and increase the activation level of the Operations Center as appropriate to 55 coordinate incident support activities for DHHS in accordance with the ASPR Incident Response 56 Framework management application responses for the DHHS. On a day to day basis, the SOC 57 monitors elements of potential negative impact of public health and serves as the coordination, 58 command, and control point for HHS related Emergency Support Functions under the National 59 Response Framework. 60

The SOC Watch combines various forms of communications, including terrestrial as well as 61 satellite communications, and a number of back-up and redundant systems to ensure the 62 Secretary and DHHS officials can constantly communicate with federal, state and local officials 63 in the event of an incident or event. The SOC provides a communication conduit for participating 64 and organizing international public health efforts. 65

The SOC Watch is responsible for using Microsoft Windows based computing systems, 66 Microsoft Office 365 tools and applications, Microsoft SharePoint based Knowledge 67 Management Systems, ArcGIS based Geospatial Information Systemsers, satellite 68 telecommunications systems, videoconferencing systems, telephones, radios, and other forms 69 of digital, verbal, and written communication to ensure DHHS officials have the ability to 70 communicate with federal partners such as DoD, DHS, FEMA, the VA; with command centers 71

ASPR Incident Management Teams in the field, as well as other HHS command operations 72 centers located at the CDC, NIH, FDA ensuring all involved share information in real time. The 73 enhanced communications systems allow the SOC to provide the Secretary, the ASPR, and 74 HHS Senior Leadership with up-to-the-minute information, so decisions based on the latest and 75 best information available can be made. 76

Period of Performance 77

The period of performance for this requirement is anticipated to be one (1) 12-month base 78 period and four (4) 12-month optional periods. 79

Place of Performance 80

Contractor shall be responsible to provide all necessary services at the following primary and 81 alternate locations with the possible need to relocate to other ad-hoc locations within a six hour 82 drive: 83

Primary duty location: 84

Hubert Humphrey Building 85

200 Independence Ave, SW 86

Washington, DC 20201 87

Alternate duty location: 88

6701 English Muffin Way 89

Frederick, MD 21703 90

Hours of Operation 91

The SOC Watch functions 24/7/365. The contractor will be part of a team that is required to 92 work rotations of 12 hour shifts that include days, nights, weekends and holidays. The 93 contractor will be required to work 12 hour shifts. The contractor should provide a signed letter, 94 with each resume, showing agreement with this operational requirement. 95

Staffing 97

The Contractor shall provide staffing for the Secretary’s Operations Center core Watch functions 98 in the following positions and coverage: 99

Position Coverage Days Coverage Hours

Watch Officer Rotational shift schedule 12 Hour Shifts

0645 – 1915ET Dayshift

Statement of Work

1845 – 0715 Nightshift

Scope & Objective 100

The objective of the Secretary’s Operations Center (SOC) is to Inform Senior Leaders and 101 support responders. 102

The Contractor shall assist the SOC Management and HHS in maintaining and maturing the 103 current 24 hours a day, 7 days a week (24x7), 365 days a year (24x7x365) operations center to 104 protect the Health of the nation by providing staff to work in conjunction with government staff as 105 a part of the rotational watch team. 106

The Contractor must support traditional Operations Center activities and be able to support 107 these activities during periods of Continuity of Operations exercises. That is, if it becomes 108 necessary to temporarily relocate to a selected alternate site for emergency or test scenarios, 109 the Contractor must be able to support, and extend normal SOC operations to that remote 110 location. 111

Customer requirements will vary across the entire spectrum of daily and special events; and 112 incidents. In order to maintain situational awareness existing and future technical environments 113 and hardware/software platforms must be utilized. 114

Specific categories of tasks that fall within this scope of work and the necessary Contractor 115 capabilities are outlined in the following sections. Staff qualification minimum requirements are 116 also addressed 117

2. STATEMENT OF WORK 118

Task 1: Watch Officer Support 119

The contractor will provide professional staffing services on a 24/7/365 basis in order to support 120 the tasks and mission requirements of the SOC Watch. 121

Conducts time sensitive investigations and performs analytical work to evaluate Public 122 Health and Medical incidents, events, and activities that fall under the SOC Critical 123 Information Requirements (CIR's). Assists in development and implementation of 124 protocols for notification to HHS Senior Leadership when CIR's arc triggered. 125

On a daily basis, interacts with Deputy SOC Director, Senior Watch Officer (SWO), 126 other desk officers, ASPR wide elements, intra- and inter Federal level agencies and 127 operations centers to ensure Public Health and Medical (PH&M) threat and incident 128 information is properly acquired, displayed, shared and archived. 129

Receives, tracks, and coordinates requests for information (RFIs) and requests for 130 resources (RFRs) that require HHS/SOC action. Furnishes real-time alerting and 131 reporting on or real PH&M emergency management situations by monitoring numerous 132 sources. 133

Obtains relevant information from subject matter experts within HHS to complement 134 reported or known Information and update and incorporates essential information into 135 the HHS common operational picture (COP), Dashboards, logs, etc. 136

Statement of Work

Uses, and updates HHS Alert/Warning/Notification systems, to include International 137 Health Regulations (IHR) and Public Health Emergencies of International Concern 138

(PHEIC). 139

Responsible for tracking of PH&M response activities, and maintaining knowledge of 140 systems developed to support such activity tracking, including, but not limited to internal 141 HHS operational IT platforms to include Resource Management System (RMS), 142 Accountability Reporting System (PARS), WebEOC, and Fusion Analytic Reports. 143

Provides updates and information to HHS key leadership personnel, preparing 144 correspondence and briefings summarizing significant events, researching subjects as 145 necessary to provide comprehensive information for leadership decisions. 146

Ensures accurate, adequate, and current situation, resource, and response operations 147 status information is presented with accurate maps and other visual information 148 products. 149

As a part of the Watch team, provides continuous operational situational awareness on 150 special events, incidents, and crises affecting national level PH&M security by 151 coordinating communications and analysis. Assists in developing and preparing Alerts, 152 notifications, reports, and other senior leadership products as required to ensure senior 153 leaders maintain situational awareness of incidents or threats. 154

Responsible for maintaining high level of readiness in preparation for SOC to 155 successfully transition, either COOP or devolution, when necessary, into incident 156 management operations. 157

Monitors and disseminates Open source and news media reports regarding all hazard 158 items that may have PH&M implications to HHS/ASPR Senior Leadership, and key 159 stakeholders. Tracks operations in the US and abroad that may impact health and 160 human services in US. 161

Furnishes real-time alerting and reporting by monitoring numerous sources, including 162 communications from International Focal points, federal, State, and local agencies; as 163 well as open source media reporting. 164

Participates in exercises directed by HHS and other government agencies. 165

Carries out all responsibilities necessary for SOC to function successfully as the US 166 National Focal Point for International Health Regulations. 167

Answers, transfers, or conferences telephone calls to the SOC. 168

Responsible for setting up and moderating conference calls and Video Teleconferences 169 using all available assets. Operates various computer systems telephone systems 170 wireless communications systems, and audio/visual support equipment to ensure 171 situational awareness is maintained. 172

Updates SOC's Leadership Contact Database with contact numbers and locations of 173 HHS senior leadership. 174

Staffing and Personnel requirements

Ensures communication systems supports connectivity among key government 175 leadership, internal HHS elements, other agencies, critical customers and the public 176 under all conditions. Monitors, tracks, and logs any loss in communications capabilities. 177

Coordinates the exchange of information and develops partnerships with communities of 178 interest including intra and interagency operations centers. 179

2.1.1 Sub-Task 1 Availability and Scheduling 180

These personnel will be subject to short notice scheduling adjustments during emergencies, and 181 will be members of the SOC Division Emergency Relocation Group (ERG). As ERG personnel 182 they may be subject to long distance travel to facilities and locations to support SOC Watch 183 Operations during emergencies or continuity of operations events. Personnel will be subject to 184 recall, during department or ASPR COOP Plan activation or other preparatory ERG 185 movement(s). ERG recall notifications will be answered and acknowledged within 30 minutes of 186 origination. 187

During normal operations (Level IV) contract personnel will be scheduled by the SOC Division, 188 and will receive monthly scheduling adjustments. Personnel will alternate between day shift and 189 night shift on a monthly basis. 190

3. STAFFING AND PERSONNEL REQUIREMENTS 191

Labor Types 192

The offeror shall provide Labor Types for both professional and technical expertise that fully 193 meet the requirements of all tasks in support of the solutions specified in this SOW. 194

Personnel Requirements 195

Labor Category Quantity Required Items (Hours)

Notes

Program Analyst 3 5760 (3 at 1920 each)

Skills Required 197

Excellent attention to detail 198

Excellent English communications skills (Written and Verbal) 199

Ability to process actions in a timely manner and under stressful circumstances 200

Demonstrated proactive approaches to problem-solving with strong decision-making 201 capability 202

Highly resourceful team-player 203

Proven ability to handle confidential information with discretion, be adaptable to various 204 competing demands. 205

Travel and Other direct Costs (ODC) / (un-Priced Items)

The highest level of customer service 206

Demonstrated ability to achieve high performance goals and meet deadlines in an 207 extremely-fast paced environment 208

Advanced level Microsoft Office (Outlook, Word, Excel, PowerPoint), and Adobe Acrobat 209 skills 210

Basic Microsoft SharePoint and ArcGIS skills 211

Superior time management skills 212

3.3.1 Contractor Personnel Security Requirements 214

All SOC positions, unless otherwise indicated, are subject to HHS onsite suitability 215 requirements. All Contractor personnel working on this contract must hold an interim or 216 positively adjudicated National Security SECRET clearance before onboarding. 217

3.3.2 Special Qualifications and Certifications 218

It is highly desired to have personnel with at least two or more of following special qualifications 219 and/or certifications 220

Emergency Management experience at a Federal, State, Local, Tribal, or Territorial 221 level. 222

Experience working in one of the following a Federal, State, Local, Tribal or Territorial 223 Emergency Operations Centers (EOCs), Department of Defense Tactical Operations 224 Center (TOC), Combat Information Center (CIC), Command Post (CP), or higher level 225 Operations Center, . 226

Certified Emergency Managers (CEM), Associate Emergency Manager (AEM), Certified 227 Business Continuity Professional (CBCP), or FEMA Level I Professional Continuity 228 Practitioner. 229

Military Veterans honorably discharged, retired, or actively serving National Guard/ 230 Reserve members from the following fields; Infantry, Engineering, Operations, Military 231 Police/Security Forces, Intelligence, Command and Control, Medical, Weather, CBRNE 232 or Emergency Management. 233

National Registered Paramedics (NREMT-P), Certified Emergency Number Professional 234 (ENP), or Certified Emergency Telecommunicator (ETC). 235

Possessing Bachelor’s Degree (or higher) from an accredited University or College. 236

4. TRAVEL AND OTHER DIRECT COSTS (ODC) / (UN-PRICED ITEMS) 237

Travel 238

Local travel will not be reimbursed under this requirement. Examples of local travel that will not 239 be reimbursed include; travel to and from the local job site; supervisory personnel traveling to a 240 government site of alternate facility to oversee operations. Personnel temporarily working at a 241 government site or government facility will consider such facility as his/her normal job site. 242 Hourly, daily, or monthly parking fees, or metro fees, are not reimbursable. 243

Materials, Equipment and Facilities

Routine travel outside the Metropolitan Washington, D.C. area shall not be performed in 244 connection with this requirement without prior written approval of the project officer or contract 245 representative. 246

During emergencies or continuity of operations incidents the government may require long-247 distance travel for employees working under this requirement. In addition, contractor personnel 248 may be required to stay in remote locations for temporary duty events. 249

Upon completion of government directed emergency or COOP travel, all documents associated 250 with the respective travel will be submitted to the government with the invoices. Travel 251 expenses will be reimbursed by the government in accordance with Federal Travel Regulations 252

4.1.1 Retention 253

Any financial impact caused by the departure or replacement of key personnel shall be 254 absorbed by the contractor. The government shall have no financial responsibility for the loss of 255 key personnel. 256

5. MATERIALS, EQUIPMENT AND FACILITIES 257

5.1.1 Government Furnished Equipment (GFE) 258

The government will furnish a PC (Laptop), Wireless Priority Service enabled cellphone, 259 workspace, Government Emergency Telecommunications Service (GETS) Card, Homeland 260 Security Presidential Directive12 (HSPD-12) compliant Personal Identity Verification (PIV) 261 Badge and Virtual Private Network (VPN) access for each full-time person proposed. No 262 hardware, software, systems or data can be removed from the site(s). PIV Card-based access 263 to the facilities will be provided for 24-hour access. 264

5.1.2 Government Furnished Information (GFI) 266

The government will furnish minimal documentation, training or specific information about the 267 systems beyond basic physical and logical network diagrams. Therefore, it is imperative that 268 the contractor have the knowledge necessary to support the various technologies. 269

5.1.3 Government Furnished Data (GFD) 270

Duplication or disclosure of the data and other information to which the Contractor develops or 271 will or will have access to as a result of this effort is prohibited. It is understood that throughout 272 the performance of this requirement, the Contractor will have access to confidential data, which 273 either is sole property of the DHHS or is the sole property of other than the contracting parties. 274 The Contractor and his subcontractor(s), if any, agree to maintain the confidentiality of all data 275 to which access may be gained throughout requirement performance, whether title thereto vests 276 in DHHS or otherwise. The Contractor and his subcontractor(s) agree to not disclose said data, 277 any interpretations and/or translations thereof, or data derivative there from, to unauthorized 278 parties in contravention of these provisions without the prior written approval of the Contracting 279 Officer or the party in which title thereto is wholly vested. Subcontractors are subject to the 280 same stipulations and may be held responsible for any violations of confidentiality 281

Standards of Conduct

6. STANDARDS OF CONDUCT 282

In performing this effort, Contractor personnel may be required to interact with high-level 283 government and non-government officials. The Contractor shall ensure that all its personnel 284 conduct their work in a professional and responsible manner. All Contractor personnel working 285 on the Government’s site shall abide by the rules and regulations as set forth by DHHS. 286

7. GOVERNMENT LIABILITY 287

The Government shall not be liable for any injury to the Contractor’s personnel or damage to the 288 Contractor’s property unless such injury or damage is due to negligence on the part of the 289 Government and is recoverable under the Federal Torts Claims Act, or pursuant to other 290 Federal statutory authority. 291