18QAA853000_ATT_2_QASP.docx
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- 70Z08418QAA853000
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Attachment 2 QASP
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RFP: 70Z08418QAA853000 Attachment 2
QUALITY ASSURANCE SURVEILLANCE PLAN
FULL FOOD AND HOUSEKEEPING SERVICES
AT USCG ATC MOBILE, AL
Version – 06/19/2018 - 01
For Full Food and Housekeeping Services at the Coast Guard Aviation Training Center Mobile, AL Contract Number: < upon award, enter contract number> Contract Description: ull Food and Housekeeping Services Contractor’s name: < upon award, enter contractor name > (hereafter referred to as the contractor).
1. PURPOSE.
This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:
1. What will be monitored.
1. How monitoring will take place.
1. Who will conduct the monitoring.
1. How monitoring efforts and results will be documented.
This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.
This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.
The following FAR clauses may apply depending on contract type:
52.246-4 Inspection of Services – Fixed-Price,
2. GOVERNMENT ROLES AND RESPONSIBILITIES.
The following personnel shall oversee and coordinate surveillance activities.
a. Contracting Officer (CO) - The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.
Assigned CO: Danielle Tonsel Organization or Agency: USCG SILC COB2E Telephone: (757) 628-4120 Email: Danielle.e.tonsel@uscg.mil
b. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. At the conclusion of the contract or when requested by the CO, the COR shall provide documentation to the CO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the CO for action.
Assigned COR: CSC Heath Brown Telephone: 251-441-6734 Email: heath.a.brown@uscg.mil
3. CONTRACTOR REPRESENTATIVES:
The following employees of the contractor serve as the contractor’s representatives for this contract. <Communication should occur with them during QASP development. It will help if they review the draft QASP and accept the final version.>
a. Program Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>
b. Task Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>
c. Other Contractor Personnel - <upon award, enter name or delete these lines if not applicable> Title: <enter title> Telephone: <enter number> Email: <enter address>
4. PERFORMANCE STANDARDS.
Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards.
The Performance Requirements Summary, paragraph 10.0 in the Performance Work Statement includes performance standards. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).
5. INCENTIVES.
Information about incentives can be found in paragraph 10.0 of the Performance Work Statement.
6. METHODS OF QUALITY ASSURANCE SURVEILLANCE.
Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.
Regardless of the surveillance method, the COR shall always contact the contractor's task manager or on-site representative when a defect is identified and inform the manager of the specifics of the problem. The COR, with assistance from the CO, if needed, shall be responsible for monitoring the contractor’s performance in meeting a specific performance standard/AQL.
a. DIRECT OBSERVATION. 100% surveillance for work performed under paragraphs 2.6, 2.7 and 2.8.7 of the Performance Work Statement.
b. RANDOM SAMPLING. For work performed under paragraphs 2.3, 2.5 and 2.8.1 through 2.8.6 of the Performance Work Statement.
Surveillance results may be used as the basis for actions (to include payment deductions) against the contractor. In such cases, the Inspection of Services clause in the Contract becomes the basis for the CO’s actions.
RFP: 70Z08418QAA853000 Attachment 2
FULL FOOD AND HOUSEKEEPING SERVICES
AT USCG ATC MOBILE, AL
PAGE 2/9
7. QUALITY ASSURANCE SURVEILLANCE PLAN TABLE
| Service Output |
| Performance Objective |
| Acceptable Quality Level (AQL) |
| Method of Inspection |
| Positive Incentive |
| Negative Incentive |
| 1. Management/Supervision |
| Proper staffing, schedules for assignments; submissions and completion reports; flexibility to realign staff for certain events |
| +/-5% |
| Direct Observation -100% Surveillance |
| Positive past performance used for future evaluation |
| Re-Performance |
2. Menu Planning (emphasizing variety, creativity, pricing, & portion size).
| Menus planned using Wayne Gisslen Professional Cooking 7th Edition. Show variety, creativity, and proper portion control |
| 0% |
| Direct Observation -100% Surveillance |
| Positive past performance used for future evaluation |
| Re-Performance |
| 3. Storage and retrieval of foodstuffs |
| Service performed in accordance with manufacturer’s recommendations. |
| +/-3% |
| Spot check by COR |
| Positive past performance used for future evaluation |
| Re-Performance |
| 4. Preparation, cooking and serving of foodstuffs |
| The quality of Foodstuffs must meet or exceed the commercial acceptable standard. Use of the Wayne Gisslen Professional Cooking 7th Edition for proper preparation and cooking techniques. |
| +/-3% |
| Direct Observation -100% Surveillance |
| Positive past performance used for future evaluation |
| Re-Performance |
| 5. Cashier and appropriate I.D. check procedures |
| Ensure personnel are charged the appropriate meal rate. |
| 0% |
| Direct Observation -100% Surveillance |
| Positive past performance used for future evaluation |
| Re-Performance |
| 6. Proper Sanitation procedures |
| Comply with the Coast Guard Food Safety and Sanitation Program TTP |
| +/-5% |
| Weekly Sanitation Inspections |
| Positive past performance used for future evaluation |
| Re-Performance |
| 7. Conducting proper Housekeeping, Janitorial, and Laundry functions |
| Ensure the cleanliness of all rooms, linens, and spaces throughout the building. |
| 0% |
| Spot checks by COR |
| Positive past performance used for future evaluation |
| Re-Performance |
| 8. Conducting and Validating periodic customer surveys |
| Collect customer surveys and make a notable effort to satisfy customer request. |
| +/-5% |
| Spot check by COR |
| Positive past performance used for future evaluation |
| Re-Performance |
8. RATINGS.
Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used:
| EXCEPTIONAL: |
| Performance significantly exceeds contract requirements to the Government’s benefit. |
| SATISFACTORY: |
| Performance meets contractual requirements. |
| UNSATISFACTORY: |
| Performance does not meet contractual requirements. |
9. DOCUMENTING PERFORMANCE.
a. ACCEPTABLE PERFORMANCE.
The Government shall document positive performance. A report template is attached. Any report may become a part of the supporting documentation for fixed fee payments, award fee payments, or other contractual actions.
b. UNACCEPTABLE PERFORMANCE.
When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the COR file.
When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR), and present it to the contractor's program manager or on-site representative. A CDR template is attached to this QASP.
The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The Government shall review the contractor's corrective action plan to determine acceptability.
Any CDRs may become a part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment, or other contractual actions deemed necessary by the CO.
10. FREQUENCY OF MEASUREMENT.
a. Frequency of Measurement.
During contract/order performance, the COR will periodically analyze whether the negotiated frequency of surveillance is appropriate for the work being performed.
b. Frequency of Performance Assessment Meetings.
The COR shall meet with the contractor annually to assess performance and shall provide a written assessment.
Contracting Officer’s Representative Date
PERFORMANCE REPORT
1. CONTRACT NUMBER: <insert number>
2. Prepared by: (Name of COR) Heath A. Brown
3. Date and time of observation:
4. Observation:
<Examples of items to include in a report are:
- Method of surveillance.
- How frequently you conducted surveillance.
- Surveillance results.
- Number of observations.>
Prepared by: Heath Brown
| ________________________________________ | ________________ |
| Contracting Officer’s Representative | Date |
CONTRACT DISCREPANCY REPORT (CDR)
1. Contract Number: <insert number>
2. TO: (Contractor Program Manager, Task Manager or on-site representative) <insert name>
3. FROM: (Name of COR) Heath A. Brown
4. Date and time observed discrepancy:
5. DISCREPANCY OR PROBLEM:
<Describe in detail. Identify any attachments.>
6. Corrective action plan:
A written corrective action plan < is / is not > required.
< If a written corrective action plan is required include the following. > The written Corrective Action Plan will be provided to the undersigned not later than < # days after receipt of this
CDR. >
Prepared by: Heath Brown
| _______________________________________ | ________________ |
| Contracting Officer’s Representative | Date |
Received by:
Contractor Program Manager, Task Manager or Date on-site representative
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