MWR Software Statement of Work 20240326_70Z04524PKODI0062.pdf

PR #:

STATEMENT OF WORK

LAST UPDATED: 26 Mar 2024 PAGE 1/2

STATEMENT OF WORK (SOW)

FOR

MWR RESERVATION SOFTWARE

26 March 2024

1.0 GENERAL

1.1 BACKGROUND/SCOPE/OBJECTIVE

The United States Coast Guard, Base Kodiak, Morale, Recreation, and Welfare (MWR) conducts activities and events, and supports recreation programs to uplift the spirits of the Coast Guard Family and be an essential element of Coast Guard readiness, retention, and resiliency through customer-owned and driven MWR programs and services.

The Base Kodiak MWR provides multiple activities and events that facilitate the need for commercially available, cloud-based software for end users to make reservations.

1.2 APPLICABLE DOCUMENTS

The Contractor is responsible for complying with all federal, state, and local laws concerning environmental regulations, requirements, best management practices, and standard operating procedures to include CGD17NOTE 1050, COVID management. The government assumes no responsibility for the Contractor’s failure to perform or follow those applicable rules and regulations, and any resulting fines, penalties, etc., associated with failing to follow them.

2.0 SPECIFIC REQUIREMENTS/TASKS

This requirement is for a robust commercial, off-the-shelf, entirely cloud-based software program capable of fully hosting up to 5 concurrent government administrative users, compatible with PC/Microsoft platform. Downloadable software will not be acceptable. The system must be able to provide separate modules for up to 25 activity reservations, 10 facility reservations, over 500 online equipment and site rentals (inventory management), and payment processing, which complies with the Payment Card Industry Security Standard and compatible with Base Kodiak MWR payment acceptance policies. The system must provide the option to grow into future modules to include sports and league registration, venue ticketing, the ability to manage memberships or passes, point of sale options, child and youth management services to include background checks, registration, attendance, employee tracking, and payment processing. The system must have a user-friendly interface for an unlimited number of patrons and compatible with most commercially available computers or smart phones. The system must provide a confirmation message to the end user that a reservation has been made and provide a unique reservation number. The reservation data must consolidate all information to

PR #:

STATEMENT OF WORK

LAST UPDATED: 26 Mar 2024 PAGE 2/2 communicate with one information source for the MWR staff to manage. Finally, the system must include the ability to search and receive analytics on each module.

The requirement may also include a one-time customization and set-up fee. Training for team members on both the management and customer side of the software is required. A help feature and/or training for patrons to use the platform is desired. All training and platform requirements meetings can be completed virtually.

The requirement must include all costs associated with the operation of the software, including annual software use fee, if applicable.

3.0 PERIOD OF PERFORMANCE

The software shall be available for accessing within 10 days after award. Applicable training must be provided within 30 days after award. The base user license shall be valid for one year after initial access of the software on an official MWR device.