Attachment 2 - LSS Performance Work Statement (PWS).pdf

# Section B – PWS 28 March 2020

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PERFORMANCE WORK STATEMENT (PWS)

FOR

LOGISTICS SUPPORT SERVICES (LSS) FOR C3CEN PRODUCT LINES AND CORE

TECHNOLOGIES

1.0 GENERAL

1.1 BACKGROUND

The United States Coast Guard’s Command, Control, and Communications Engineering Center (C3CEN) is tasked with maintaining and developing the Coast Guard’s C4IT Systems. C3CEN uses evolutionary engineering to match developing requirements with a focus on the rapid deployment of core or interim functionality and maintenance, followed by modifications and technology refreshment to address full or emerging requirements.

In addition to providing maintenance and troubleshooting assistance on assigned systems beyond the scope or capability of intermediate level support, C3CEN provides Inventory Management Specialist (IMS) and Equipment Specialist (ES) services in support of the Product Lines (PLs) and Core Technologies (CTs) materials through all life-cycle phases. The C3CEN PLs and CTs require onsite contractor support to assist with professional Logistics Support Services (LSS).

Historicaly, LSS has performed the following annual work efforts with eight Item Managers and ten Equipment Specialists:

• 828 Material Release Orders (MRO) valued at $6,809,561 total

• 785 Mandatory Turn-Ins (MTI) valued at $9,048,036 total

• 514 Item Due-Ins

• 70 Frustrated Receipts

• 5 Supply Discrepancy Reports (SDR)

• 17 Quality Deficiency Reports (QDR)

• 190 Item Entry Proposals (IEP)s

• Other less-quantifiable services, as decribed in Section 2.0

1.2 SCOPE

To provide system and item-level technical, acquisition, business, and support service management to C3CEN’s PLs and CTs. The contractor shall furnish the necessary personnel, materials, equipment, facilities, travel and other services required for Logistics Support Services. The support services shall include, but are not limited to the following tasks:

Load/induct new assets to stock/inventory Create inventory stock records Prepare signature-ready documents to assist the PL or CT in making replenishment/buy/repair decisions based on review/demand requirements, etc.

Establish/monitor/maintain material due-ins Manage material received/held/stored in the Surface Forces Logistics Center (SFLC)

Inventory Control Point (ICP) Review/control materials due-out Review/create Material Release Orders (MROs), resolving inventory discrepancies related to MROs, and conducting supply support reviews to determine if material requires disposition/removal from inventory requiring disposal actions and/or stock

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record inactivation (for example, when material is at the end of its life-cycle, has become excess, unserviceable, obsolete replaced, etc.)

Maintain IMS and ES Desk Guides for use by all C3CEN Government or contracted personnel assigned with IMS and ES duties.

The government does not anticipate any major increases or decreases to the historical workload outlined in section 1.1.

1.3 OBJECTIVE

To aquire contractor personnel to provide system and item-level technical, acquisition, business, and support service management to C3CEN’s PLs and CTs. Due to the high impact, services must not fall below a 95% first-time fill rate and must not exceed a 10 business-day turnaround on at least 80% of all assigned tasks.

1.4 APPLICABLE DOCUMENTS

1.4.1 Compliance Documents

The following documents provide specifications, standards, or guidelines that must be complied with in order to meet the requirements of this contract:

a) CIM 4500.5(series) Property Management Manual

b) CI 5375.1B Limited Personal Use of Government Office Equipment

c) CIM 4400.19 (series) Supply Policy & Procedures Manual

d) CIM 10550.25 (series), Electronics Manual

e) CI 9077.1 (series), Equipment Tag Out Procedure

f) CIM 9000.6 (series), Naval Engineering Manual

g) CIM 9085.1 (series), Naval Engineering Computer Aided Design Standards

h) CIM 16478.1(series) Hazardous Waste Management Manual

i) CI 4105.7, Equipment / System Integrated Logistics Support Plan (EILSP) &

Equipment Support Sheet (ESS) Development & Maintenance Responsibilities

j) CIM 4400.19 (series), Supply Policy and Procedures Manual

k) CIM 4500.5 (series), Personal Property Management Manual

l) CI 5230.66A, Command, Control, Communications, Computers and Information

Technology (C4IT) System Development Life Cycle (SDLC) Policy, (11 December 2009)

m) CGTO PG-85-00-230-T-C3, C3CEN Maintenance Development Process Flow Chart (Appendix B)

n) CIM 4121.4, Coast Guard Uniform Supply Operations Manual

o) CGTO PG 85-00-710-S, Supply Operations Process Guide

p) CGTO PG-85-00-680-G, Provisioning Process Guide

q) CGTO PG-85-00-1030-S, SFLC Sustainment Provisioning Process Guide

r) CGTO-PG-85-00-780-S, SFLC Frustrated Material Process Guide

s) CGTO PG-85-00-1200-T, CG Electronics Test Equipment Program Process Guide

t) CI 5375.1 (series), Limited Personal Use of Government Office Equipment and

Services

u) FAR 31.205-46 Travel Costs

v) Joint Federal Travel Regulations (JFTR)

w) FAR 4.1301 – Reinforcement of the Collection and Proper Return of Terminated

Contractor CAC Cards

x) C3CENINST M3120.1C, Standard Operating Procedures

y) DHS 4300A Sensitive Systems Handbook, Version 12.0, November 15, 2015

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z) DHS Sensitive Systems Policy Directive 4300A, Version 13.1, July 27, 2017’

aa) DHS National Security Systems Policy Directive 4300B, Version 10.0, May 09

1.4.2 Reference Documents

The following documents may be helpful to the Contractor in performing the work described in this document:

a. Hardware Installation Manuals (provided with all new equipment)

b. NAVSEA 0967-LP-000-0110, Electronics Installation & Maintenance Book (EIMB)

c. MILSTD 1310 Shipboard Bonding & Grounding

1.5 PERFORMANCE REQUIREMENTS SUMMARY.

This contract includes a Performance Requirements Summary (PRS) at PWS 9.0. The PRS plays an integral role in the administration of the contract. In addition to any applicable inspection clauses or other related terms and conditions contained in the contract, the PRS shall serve as a primary tool for inspection and acceptance of services as facilitated by the Contracting Officer’s Representative (COR). Evaluation of the Contractor’s overall performance shall be in accordance with the performance standards set forth in the PRS, and will be conducted by the COR. The PRS constitutes a material aspect of the contract and will not be changed or otherwise modified without prior written approval of the Contracting Officer.

2.0 SPECIFIC REQUIREMENTS/TASKS

2.1 TASK ONE. Inventory Management Specialist Support Services The contractor shall provide IMS support services in support of C3CEN’s PLs and CTs. The following support services are required:

2.1.1 Process day to day supply support transactions in Naval and Electronics Supply Support System (NESSS) for assigned C3CEN PL/CT systems.

2.1.2 Provide inventory management assistance for assigned system(s) and equipment through purchase, repair, disposal, and inventory analysis.

2.1.3 Review NESSS daily reports for requisitions, backorders, and transaction history to secure items, maintain inventory, assist with releasing items, and maintain inventory

2.1.4 Monitor and prevent repair and replacement part delays via daily review of Quality Deficiency Reports (QDRs) and Supply Discrepancy Reports (SDRs) from field units and provide assistance to units on returning or disposing of discrepant items.

2.1.5 Review Frustrated Receipts Report and work with both internal and external responsible organizations to resolve issue and receipt discrepancies to ensure inventory accuracy.

2.1.6 Assist in the preparation of all documents to the point of signature only by Government personnel for the repair/purchase of assigned equipment and material.

2.1.7 Provide customer support to CG Field Units to promptly respond to maintenance and logistics questions.

2.1.8 Monitor stock availability and recommend actions necessary to maintain mission requirements.

2.1.9 Respond to requests for excess material at field unit level, and prepare validation/ valuation packages to establish due-ins for return of reusable material.

2.1.10 Work with USCG Centers of Excellence (COEs) on life-cycle support of systems to prevent interruption of maintenance and mission. COEs support life-cycle-related factors such as Cost Estimating, Test & Evaluation, and Requirements Engineering, etc.

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2.1.11 Additional Requirements/Tasks for the Lead IMS:

2.1.11.1 Assign tasks to other IMS personnel.

2.1.11.2 Maintain the IMS Desk Guide (CDRL 8) for use by all C3CEN

Government or Contractor personnel assigned IMS duties.

2.1.11.3 Assist in the preparation of all documents to the point of signature only by

Government personnel for the repair/purchase of assigned equipment and material.

2.1.11.4 Provide customer support to CG Field Units to promptly respond to maintenance and logistics questions.

2.1.11.5 Respond to requests for excess material at field unit level, and prepare validation/ valuation packages to establish due-ins for return of reusable material.

2.1.11.6 Work with USCG Centers of Excellence (COEs) on life-cycle support of systems to prevent interruption of maintenance and mission. COEs support life-cycle-related factors such as Cost Estimating, Test & Evaluation, and Requirements Engineering, etc.

2.2 TASK TWO. Equipment Specialist (ES) and Quality Assurance (QA) Services The contractor shall provide ES/QA services in support of C3CEN’s PLs and CTs. The following support services are required:

2.2.1 Work with USCG COEs and PLs on lifecycle support of systems to prevent interruption of maintenance and mission.

2.2.2 Review and make adjustment recommendations to match inventory and maintenance requirements for C3CEN-supported systems.

2.2.3 Provide customer support to Coast Guard field units to promptly resolve maintenance and logistics questions.

2.2.4 Monitor stock availability and recommend actions necessary to maintain mission requirements.

2.2.5 Respond to requests for excess material at field unit level and prepare validation/valuation packages to establish due-in for return of reusable material.

2.2.6 Review and provide recommendations on Engineering Change Proposals prior to submission to a Configuration Control Board (CCB), analyze configuration and supply data to identify and correct discrepancies, as well as assist in stock control.

2.2.7 Incorporate SDLC documentation IAW COMDTINST 5230.66 (series), C4IT SDLC Policy.

2.2.8 Manage equipment through the use of one or more of the following data bases: Navy Configuration Data Managers Database – Open Architecture (CDMD-OA), Seamless Product Information, Data Exchange, and Repository (SPIDER), and the NITRA compiler/parser.

2.2.9 Provide quality assurance review of PL/CT maintenance and supply plans; identify and correct deficiencies in required logistic support elements necessary to maintain C3CEN supported systems.

2.2.10 Collaborate with PL/CT Item Manager on parts management and establishment of field level allowances.

2.2.11 Enter data into Asset Computerized Maintenance System (ACMS) and/or FLS.

2.2.12 Assist in the collection, analysis, and preparation of required technical data and documentation to include the development of desk guides, and standardized configuration drawings.

2.2.13 Review engineering data, job aids, technical guides/documents, desk guides, and illustrated parts break-downs prior to field implementation to ensure consistent high

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quality product delivery (This includes providing technical editing of documents as well as identifying and preparing illustrations/images).

2.2.14 Review and provide recommendations on Engineering Change Proposals prior to submission to a CCB, analyze configuration and supply data to identify and correct discrepancies as well as assist in stock control.

2.2.15 Participate in supportability analysis to include Failure Mode Effects and Criticality Analysis (FMECA) and Level of Repair Analysis (LORA).

2.2.16 Provides quality assurance review of PL/CT maintenance and supply plans; identify and recommend corrections to deficiencies in required logistic support elements necessary to maintain C3CEN-supported systems.

2.2.17 Additional Requirements/Tasks for the Lead ES/QA:

2.2.17.1 Assign tasks for other ES/QA personnel.

2.2.17.2 Maintain the ES Desk Guide (CDRL 009) for use by all C3CEN

Government or Contractor personnel assigned ES duties.

3.0 CONTRACTOR PERSONNEL

3.1 Qualified Personnel

The Contractor shall provide qualified personnel to perform all requirements specified in this PWS. Specific minimum qualification requirements include:

3.1.1 Shall have a minimum of 3 years of Federal Logistics Management experience.

3.1.2 Shall be knowledgeable and proficient in the use various USCG support databases to include, but not limited to, Asset Logistics Management Information System (ALMIS), Asset Maintenance Management Information System (AMMIS), NESSS, Fleet Logistics System (FLS), ACMS, CMplus, Federal Logistics System (FedLOG), and SFLC Central.

3.2 Surge Requirements.

As necessary, the Government reserves the right to increase the number of on-site qualified personnel to meet increased workload requirements and to decrease the number of on-site personnel based on decreased workload requirements. While historical data suggests that current staffing levels should be sufficient, workload might be reduced or increased after the first year. Any increase to the number of qualified personnel will be accomplished IAW FAR Clause 52.217-7, Option for Increased Quantity, via bi-lateral modification.

3.3 Key Personnel

Before replacing any individual designated as Key by the Government, the Contractor shall notify the Contracting Officer no less than 15 business days in advance, submit written justification for replacement, and provide the name and qualifications of any proposed substitute(s). All proposed substitutes shall possess qualifications equal to or superior to those of the Key person being replaced, unless otherwise approved by the Contracting Officer. The Contractor shall not replace Key Contractor personnel without approval from the Contracting Officer. The following Contractor personnel are designated as Key for this requirement. Note:

The Government may designate additional Contractor personnel as Key at the time of award.

Contractor shall provide one Key Personnel per each of the two tasks (IMS and ES/QA).

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In addition to the minimum qualification requirements listed in section 3.1, additional minimum qualification requirements to be Key Personnel include the following:

3.3.1 Shall have an Associate’s Degree (or equivalent) or higher.

3.3.2 Shall have a minimum of 5 years of leadership experience leading a Logistics

Management Team.

3.3.3 Shall have a minimum of 3 years of ALMIS, AMMIS, NESSS, FLS, and FedLOG experience and 3 years of IMS or ES/QA (respective to the task) experience under the USCG Modernized construct.

3.4 Project Manager

The Contractor shall provide a Project Manager who shall be responsible for all Contractor work performed under this PWS. The Project Manager shall be a single point of contact for the Contracting Officer and the COR. The name of the Project Manager, and the name(s) of any alternate(s) who shall act for the Contractor in the absence of the Project Manager, shall be provided to the Government as part of the Contractor's proposal. The Project Manager is further designated as Key by the Government. During any absence of the Project Manager, only one alternate shall have full authority to act for the Contractor on all matters relating to work performed under this contract. The Project Manager and all designated alternates shall be able to read, write, speak and understand English. Additionally, the Contractor shall not replace the Project Manager without prior approval from the Contracting Officer.

3.4.1 The Project Manager shall be available to the COR via telephone between the core hours of 0700 and 1700 EST, Monday through Friday, and shall respond to a request for discussion or resolution of technical problems as soon as possible, not to exceed 6 hours from notification.

3.5 Employee Identification

3.5.1 Contractor employees visiting Government facilities shall wear an identification badge that, at a minimum, displays the Contractor name, the employee’s photo, name, clearance-level and badge expiration date. Visiting Contractor employees shall comply with all Government escort rules and requirements. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent and display all identification and visitor badges in plain view above the waist at all times.

3.5.2 Contractor employees working on-site at Government facilities shall wear a Government issued identification badge. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent (in meetings, when answering Government telephones, in e-mail messages, etc.) and display the Government issued badge in plain view above the waist at all times.

3.6 Employee Conduct

Contractor’s employees shall comply with all applicable Government regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of DHS uniforms, and possession of weapons) when visiting or working at Government facilities. The Contractor shall ensure Contractor employees present a professional appearance at all times and that their conduct shall not reflect discredit on the United States or the Department of Homeland Security. The Project Manager shall ensure

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Contractor employees understand and abide by Department of Homeland Security established rules, regulations and policies concerning safety and security.

3.7 Removing Employees for Misconduct or Security Reasons

The Government may, at its sole discretion (via the Contracting Officer*), direct the Contractor to remove any Contractor employee from DHS facilities for misconduct or security reasons.

Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract. The Contracting Officer will provide the Contractor with a written explanation to support any request to remove an employee.

4.0 OTHER APPLICABLE CONDITIONS

4.1 Data Deliverables

4.1.1 The Government requires delivery of one complete set of all documentation deliverables. Electronic versions shall be provided in electronic format with read/write capability using applications that are compatible with USCG Standard Workstation III (e.g. Windows XP, Microsoft Office, Adobe Acrobat, etc.). All documentation shall be submitted via email as specified in Table 1.

4.1 SECURITY

Contractor access to unclassified, but Security Sensitive Information may be required under this PWS. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination.

Further-specific security details are contained in ADDENDUM A – Industrial Security Addendum

(ISA).

4.1.1 CAC Cards Turn in

Compliance Document ref (i) is the requirement of collecting from contractors all forms of Government-provided identification once they are no longer needed to support a contract.

Contractors are required to return CAC cards to their assigned COR when no longer required for contract performance unless otherwise determined by the USCG. The prime contractor shall be responsible for ensuring that all subcontractors return CAC cards to the COR unless otherwise determined by the USCG.

A CAC Transmittal and Receipt Acknowledgement Form (chain of custody form) shall be presented to the COR for signature of receipt of the CAC cards turned in.

If the contractor fails to comply with these requirements it may result in the Contracting Officer delaying final payment for this contract task order.

4.2 PERIOD OF PERFORMANCE

The period of performance for this contract is a five-month base period as follows:

Base Period March 28, 2020 through August 27, 2020

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4.3 PLACE OF PERFORMANCE

Work shall be performed both onsite at government owned, government operated facilities and off-site at contractor facilities:

Onsite location: USCG C3CEN 4000 Coast Guard Blvd.

Portsmouth, VA 23703

The government has 11 seats available onsite at C3CEN.

Teleworking may be permitted on a case by case basis and only with prior written authorization from the COR. The requirement for prior written approval for telecommuting does not apply in the event of weather or other emergency.

4.4 HOURS OF OPERATION

Contractor employees shall perform all work during an eight-hour work day between the core hours of 0700 and 1700 EST, Monday through Friday (except Federal holidays). Alternate Work Schedules may be permitted on a case by case basis and only with prior written authorization from the COR.

4.5 TRAVEL (CDRL 004)

Contractor travel shall be required to support this requirement. All travel required by the Government outside the local commuting area(s) will be reimbursed to the Contractor in accordance with the Federal Travel Regulations. The Contractor shall be responsible for obtaining COR approval (electronic mail is acceptable) for all reimbursable travel in advance of each travel event.

Upon completion of any travel, the contractor shall provide a trip report to the COR via electronic mail within five (5) business days after returning from the travel assignment. The trip report shall include, but may not be limited to: the name and location of the worksite, outline of the scope of the trip, detailed breakdown of work performed, any problems encountered, and travel expenses incurred.

4.6 POST AWARD CONFERENCE (CDRL 001)

The Contractor shall attend a Post Award Conference with the Contracting Officer and the COR no later than 5 business days after the date of award. The purpose of the Post Award Conference, which will be chaired by the Contracting Officer, is to discuss technical and contracting objectives of this contract and review the Contractor's draft project plan. The Post Award Conference will be held at the Government’s facility, located at USCG C3CEN, Portsmouth,VA or via teleconference.

4.8 BUSINESS CONTINUITY PLAN (CDRL 002)

The Contractor shall prepare and submit a Business Continuity Plan (BCP) to the Government.

The BCP Plan shall be due 30 business days after the date of award, and will be updated on an annual basis. The BCP shall document Contractor plans and procedures to maintain support

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during an emergency, including natural disasters and acts of terrorism. The BCP, at a minimum, shall include the following:

A description of the Contractor’s emergency management procedures and policy A description of how the Contractor will account for their employees during an emergency How the Contractor will communicate with the Government during emergencies A list of primary and alternate Contractor points of contact, each with primary and alternate:

Telephone numbers E-mail addresses

4.8.1 Individual BCPs shall be activated immediately after determining that an emergency has occurred, shall be operational within 24 hours of activation or as directed by the Government, and shall be sustainable until the emergency situation is resolved and normal conditions are restored or the contract is terminated, whichever comes first. In case of a life threatening emergency, the COR shall immediately make contact with the Contractor Project Manager to ascertain the status of any Contractor personnel who were located in Government controlled space affected by the emergency. When any disruption of normal, daily operations occur, the Contractor Project Manager and the COR shall promptly open an effective means of communication and verify:

Key points of contact (Government and contractor) Temporary work locations (alternate office spaces, telework, virtual offices, etc.)

Means of communication available under the circumstances (e.g. email, webmail, telephone, FAX, courier, etc.)

Essential Contractor work products expected to be continued, by priority

4.8.2 The Government and Contractor Project Manager shall make use of the resources and tools available to continue contracted functions to the maximum extent possible under emergency circumstances. Contractors shall obtain approval from the Contracting Officer prior to incurring costs over and above those allowed for under the terms of this contract. Regardless of contract type, and of work location, Contractors performing work in support of authorized tasks within the scope of their contract shall charge those hours accurately in accordance with the terms of this contract.

4.9 PROGRESS REPORTS (CDRL 003)

The Project Manager shall provide a monthly progress report to the Contracting Officer and COR via electronic mail. This report shall include a summary of all Contractor work performed, including a breakdown of labor hours by labor category, all direct costs by line item, an assessment of technical progress, schedule status, any travel conducted and any Contractor concerns or recommendations for the previous reporting period.

4.10 PROGRESS MEETINGS

The Project Manager shall be available to meet with the COR upon request to present deliverables, discuss progress, exchange information and resolve emergent technical problems and issues. These meetings shall take place at the government’s facility onboard USCG C3CEN, Portsmouth, VA.

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4.11 GENERAL REPORT REQUIREMENTS

The Contractor shall provide all written reports in electronic format with read/write capability using applications that are compatible with DHS workstations (Windows XP and Microsoft Office Applications).

4.12 INTELLECTUAL PROPERTY

All contractor developed processes and procedures and other forms of intellectual property developed under this contract shall be considered Government property.

4.13 PROTECTION OF INFORMATION

Contractor access to information protected under the Privacy Act is required under this PWS.

Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with the law and Government policy and regulation.

Contractor access to proprietary information is required under this PWS. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with the law and Government policy and regulation including DHS MD 11042.1, Safeguarding Sensitive But Unclassified (For Official Use Only) Information. The Contractor shall ensure that all Contractor personnel having access to business or procurement sensitive information sign a non-disclosure agreement (DHS Form 11000-6).

4.14 SECTION 508 COMPLIANCE

Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-220) (codified at 29 U.S.C. § 794d) requires that when Federal agencies develop, procure, maintain, or use information and communications technology (ICT), it shall be accessible to people with disabilities. Federal employees and members of the public with disabilities must be afforded access to and use of information and data comparable to that of Federal employees and members of the public without disabilities.

4.14.1 All products, platforms and services delivered as part of this work statement that, by definition, are deemed ICT or that contain ICT shall conform to the revised regulatory implementation of Section 508 Standards, which are located at 36 C.F.R. § 1194.1 & Apps. A, C & D, and available at https://www.gpo.gov/fdsys/pkg/CFR-2017-title36-vol3/pdf/CFR-2017-title36-vol3-part1194.pdf. In the revised regulation, ICT replaced the term electronic and information technology (EIT) used in the original 508 standards.

Item that contains Information and Communications Technology (ICT): Logistics Support Services

Applicable Exception: N/A Authorization #: N/A

Applicable Functional Performance Criteria: All functional performance criteria in Chapter 3 apply to when using an alternative design or technology that results to achieve substantially equivalent or greater accessibility and usability by individuals with disabilities than would be provided by conformance to one or more of the requirements in Chapters 4 and 5 of the Revised 508 Standards, or when Chapters 4 or 5 do not address one or more functions of ICT.

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Applicable 508 requirements for electronic content features and components (including Internet and Intranet website; Electronic documents; Electronic forms;

Electronic document templates; Electronic emergency notifications; Electronic surveys;

Electronic reports; Electronic training materials; Multi-media (video/audio); Interactive maps; ): All requirements in E205 apply, including all WCAG Level AA Success Criteria Apply

Applicable 508 requirements for software features and components (including Web, desktop, server, mobile client applications; Electronic content and software authoring tools and platforms; Software infrastructure): All requirements in Chapter 5 apply, including all WCAG Level AA Success Criteria Apply except 2.4.1 Bypass Blocks, 2.4.5 Multiple Ways, 3.2.3 Consistent Navigation, 3.2.4 Consistent Identification, 502 Interoperability with Assistive Technology, 503 Application, 504 Authoring Tools

Applicable 508 requirements for hardware features and components (including Computers & laptops; Servers; Printers and Copiers; Document scanners; Multi-function office machines; Peripheral Equipment (ex. keyboards); Video Teleconferencing Equipment; Video Displays and Monitors): All requirements in Chapter 4 apply

Applicable 508 requirements for support services and documentation: All requirements in Chapter 6 apply

4.14.2 When developing or modifying ICT for the government, the contractor shall ensure the ICT fully conforms to the applicable Section 508 Standards. When modifying a commercially available or government-owned ICT, the contractor shall not reduce the original ICT Item’s level of Section 508 conformance.

4.14.3 When developing or modifying ICT that are delivered in an electronic Microsoft Office or Adobe PDF format, the contractor shall demonstrate conformance by providing Section 508 test results based on the Accessible Electronic Documents – Community of Practice (AED COP) Harmonized Testing Guidance at https://www.dhs.gov/compliance-test-processes.

4.14.4 Contractor personnel shall possess the knowledge, skills and abilities necessary to address the applicable revised Section 508 Standards for each ICT.

4.14.5 Exceptions for this work statement have been determined by DHS and only the exceptions described herein may be applied. Any request for additional exceptions shall be sent to the Contracting Officer and a determination will be made according to DHS Directive 139-05, Office of Accessible Systems and Technology, dated January 29, 2016 and DHS Instruction 139-05-001, Managing the Accessible Systems and Technology Program, dated January 11, 2017.

4.14.6 Where ICT conforming to one or more requirements in the Revised 508 Standards is not commercially available, the agency shall procure the ICT that best meets the Revised 508 Standards consistent with the agency’s business needs, in accordance with 36 CFR E202.7. Any selection of a product or service that meets less accessibility standards due to a significant difficulty or expense shall only be permitted under an undue burden claim and requires authorization from the DHS Office of Accessible Systems and Technology (OAST) according to DHS Directive 139-05, Office of Accessible Systems and Technology, dated January 29, 2016 and DHS Instruction 139-05-001, Managing the

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Accessible Systems and Technology Program, dated January 11, 2017 and 36 CFR E202.6.

4.14.7 Instructions to Offerors

4.14.7.1 For each commercially available Information and Communications Technology (ICT) item offered through this contract, the Offeror shall provide an Accessibility Conformance Report (ACR). The ACR shall be created using the Voluntary Product Accessibility Template Version 2.2 508 (or later). The template can be found at https://www.itic.org/policy/accessibility/vpat. Each ACR shall be completed in accordance with all the instructions provided in the VPAT template.

Each ACR must address the applicable Section 508 requirements referenced in the Work Statement. Each ACR shall state exactly how the ICT meets the applicable standards in the remarks/explanations column, or through additional narrative. All “Supports”, “Supports with Exceptions”, “Does Not Support”, and “Not Applicable” (N/A) responses must be explained in the remarks/explanations column or through additional narrative. The offeror is cautioned to address each standard individually and with specificity, and to be clear whether conformance is achieved throughout the entire ICT Item (for example - user functionality, administrator functionality, and reporting), or only in limited areas of the ICT Item.

The ACR shall provide a description of the evaluation methods used to support Section 508 conformance claims. The agency reserves the right, prior to making an award decision, to perform testing on some or all of the Offeror’s proposed ICT items to validate Section 508 conformance claims made in the ACR.

4.14.7.2 For each ICT Item that will be developed, modified, installed, configured, integrated, or hosted by the contractor pursuant to this contract, the offeror shall provide an acknowledgement of the Section 508 requirements and a detailed explanation of the Offerors plan to ensure conformance with the requirements.

The Offeror shall also describe the evaluation methods that will be used to validate for conformance to the Section 508 Standards.

4.14.7.3 For each commercially available authoring tool offered that generates electronic content (e.g., an authoring tool that is used to create html pages, reports, surveys, charts, dashboards, etc.), the Offeror shall describe the level of Section 508 compliance supported for the content that can be generated.

4.14.7.4 The offeror shall describe plans for features that do not fully conform to the Section 508 Standards.

4.14.8 Acceptance Criteria

4.14.8.1 Before accepting items that contain Information and Communications Technology (ICT) that are developed, modified, or configured according to this contract, the government reserves the right to require the contractor to provide the following:

4.14.8.1.1 Accessibility test results based on the required test methods.

4.14.8.1.2 Documentation of features provided to help achieve accessibility and usability for people with disabilities.

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4.14.8.1.3 Documentation of core functions that cannot be accessed by persons with disabilities.

4.14.8.1.4 Documentation on how to configure and install the ICT Item to support accessibility.

4.14.8.1.5 Demonstration of the ICT Item’s conformance to the applicable Section 508 Standards, (including the ability of the ICT Item to create electronic content – where applicable).

4.14.8.2 Before accepting ICT required under the contract, the government reserves the right to perform testing on required ICT items to validate the offeror’s Section 508 conformance claims. If the government determines that Section 508 conformance claims provided by the offeror represent a higher level of conformance than what is actually provided to the agency, the government shall, at its option, require the offeror to remediate the item to align with the offeror’s original Section 508 conformance claims prior to acceptance.

5.0 GOVERNMENT FURNISHED RESOURCES

The Government will provide the workspace, equipment and supplies necessary to perform the on-site portion of Contractor services required in this contract, unless specifically stated otherwise in this work statement. All government furnished equipment and material will be returned to the designated COR upon completion of this task order.

The Contractor shall use Government furnished facilities, property, equipment and supplies only for the performance of work under this contract, and shall be responsible for returning all Government furnished facilities, property, and equipment in good working condition, subject to normal wear and tear.

The Government will make available all necessary information, data and documents to the Contractor for work required under this contract. All government furnished information will be returned to the designated COR upon completion of this task order.

The Contractor shall use Government furnished information, data and documents only for the performance of work under this contract, and shall be responsible for returning all Government furnished information, data and documents to the Government at the end of the performance period. The Contractor shall not release Government furnished information, data and documents to outside parties without the prior and explicit consent of the Contracting Officer.

6.0 CONTRACTOR FURNISHED PROPERTY

The Contractor shall furnish all facilities, materials, equipment and services necessary to fulfill the requirements of this contract, except for the Government Furnished Resources specified in

PWS 5.0.

7.0 GOVERNMENT ACCEPTANCE PERIOD

The COR will review deliverables prior to acceptance and provide the contractor with an e-mail that provides documented reasons for non-acceptance. If the deliverable is acceptable, the COR will send an e-mail to the Contractor notifying it that the deliverable has been accepted.

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7.1 The COR will have the right to reject or require correction of any deficiencies found in the deliverables that are contrary to the information contained in the Contractor’s accepted proposal. In the event of a rejected deliverable, the Contractor will be notified in writing by the COR of the specific reasons for rejection. The Contractor may have an opportunity to correct the rejected deliverable and return it per delivery instructions.

7.2 The COR will have 10 business days to review deliverables and make comments. The Contractor shall have 5 business days to make corrections and redeliver.

7.3 All other review times and schedules for deliverables shall be agreed upon by the parties based on the final approved Project Plan. The Contractor shall be responsible for timely delivery to Government personnel in the agreed upon review chain, at each stage of the review.

The Contractor shall work with personnel reviewing the deliverables to assure that the established schedule is maintained.

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8.0 DELIVERABLES

The Contractor shall consider items in BOLD as having mandatory due dates. Items in italics are deliverables or events that must be reviewed and/or approved by the COR prior to proceeding to next deliverable or event in this PWS.

ITEM

PWS

REFERENCE

DELIVERABLE / EVENT DUE BY

DISTRIBUTION

1 4.6 Post Award Conference Within 5 business days of contract kickoff.

N/A

2 4.8 Original Business Continuity Plan

30 calendar days after contract award

COR,

Contracting Officer

3 4.9 Monthly Progress Reports

5th business day of the following month

COR,

Contracting Officer

4 4.5 Travel Reports Within 5 business days after returning from each travel event

COR

8 2.1 IMS Desk Guide Monthly, as needed

COR

9 2.2 ES Desk Guide Monthly, as needed

COR

Table 1 - Deliverables

PR #:

PERFORMANCE WORK STATEMENT: LSS

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9.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS).

The PRS establishes key elements of Contractor performance that represent “mission essential” service requirements, which are identified in the table below in the “Service Output” column. The “Performance Objective” column represents the standard against which Contractor performance will be measured in relation to accomplishment of the corresponding service output. The performance objective or “standard” describes the minimum acceptable level of service by the Contractor for satisfactory performance. The “Acceptable Quality Level (AQL)” column displays the maximum allowable deviation from the performance objective, which, if exceeded, evokes the negative incentive specified in the table below.

Service Output Performance Objective Acceptable Quality Level

(AQL)

Positive Incentive Negative incentive

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Service Output Performance Objective Acceptable Quality Level

(AQL)

Positive Incentive Negative incentive

1. Conduct IMS/ES/QA services in accordance with all outlined references and government standards

(PWS 2.0)

Meet Requirements listed in Section 2.0

≥ 95% first-time fill rate;

≤ 10 business-day turnaround on at least 80% of all assigned tasks (unless Government causes delay)

If the contractor meets the objective, the government will provide positive past performance in

CPARS.

If the contractor fails to meet the objective, they will receive a warning. After the third warning, the government will provide negative past performance in

CPARS.

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Service Output Performance Objective Acceptable Quality Level

(AQL)

Positive Incentive Negative incentive

2. Timely and accurate submission of Progress Reports (PWS 4.9)

Due NLT 5th business day of the following month.

On time delivery (unless Government causes delay)

If the contractor meets the objective, the government will provide positive past performance in

CPARS.

If the contractor fails to meet the objective, they will receive a warning. After the third warning, the government will provide negative past performance in

CPARS.

3. Timely and accurate submission of Trip Reports (PWS 4.5)

Due NLT 5th business day after return of trip.

On time delivery (unless Government causes delay)

If the contractor meets the objective, the government will provide positive past performance in

CPARS.

If the contractor fails to meet the objective, they will receive a warning. After the third warning, the government will provide negative past performance in

CPARS.

Table 2 - PRS

APPENDIX A - GOVERNMENT DEFINITIONS:

The following is a glossary of acronyms used in this work statement and while performing work.

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Acronym Definition

ACMS Asset Computerized Maintenance System

AIS Automated Information Systems

ALMIS Asset Logistics Management Information System

AMMIS Asset Maintenance Management Information System

AWS Alternate Work Schedule

C3CEN Command, Control and Communications Engineering Center

C4IT Command, Control, Communications, Computers and Information Technology

CCB Configuration Control Board

CDMD-OA Configuration Data Managers Database – Open Architecture

CL Command Logistics

CMplus Configuration Management Plus COE Center of Excellence

COMDTINST Commandant Instruction

COR Contracting Officer’s Representative

CT Core Technology

DHS Department of Homeland Security

EILSP Equipment / System Integrated Logistics Support Plan

EIMB Electronics Installation & Maintenance Book

ES Equipment Specialist

ESS Equipment Support Sheet

FCAC Federal Cyber Awareness Challenge

FedLOG Federal Logistics System

FLS Federal Logistics System

FMECA Failure Mode Effects and Criticality Analysis

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Acronym Definition

GFE Government Furnished Equipment

GFI Government Furnished Information

IAW In Accordance With

ICP Inventory Control Point

IDIQ Indefinite Delivery Indefinite Quantity

IMS Inventory Management Specialist

JFTR Joint Federal Travel Regulations

KO Contracting Officer

LMS Learning Management System

LORA Level of Repair Analysis

LSS Logistics Support Services

MRO Material Release Order

MS Microsoft

NESSS Naval and Electronics Supply Support System

PL Product Line

QDR Quality Deficiency Reports

SDLC System Development Life Cycle

SDR Supply Discrepancy Report

SFLC Surface Forces Logistics Center

SOW Statement of Work

SPIDER Seamless Product Information, Data Exchange, and Repository

SWIII Standard Workstation III

TBD To Be Determined

US United States

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Acronym Definition

USCG US Coast Guard