NNMS_RFP_Attachment 2_SOW (dated 07312023).pdf

TSA NATIONWIDE NETWORK

OF

MEDICAL SERVICES (NNMS)

Statement of Work (SOW)

Copy Date: 7/31/20237/26/20237/24/20236/21/20236/13/2023

TABLE OF CONTENTS

SECTION ONE: GENERAL

1 Background Information

2 Scope

3 Objective

4 Applicable Requirement

SECTION TWO: SPECIFIC REQUIREMENTS / TASKS

5 TASK ONE: Nationwide Network of Medical Services (NNMS) Affiliates – Conducting Medical Evaluations

6 TASK TWO: Medical Evaluations Support –

7 TASK THREE: Pre‐Employment Medical Evaluation – FAMS specific

8 TASK FOUR: Reports

9 TASK FIVE: Medical Examinations & Testing Criteria

SECTION THREE: DELIVERABLES

SECTION FOUR: ADDITIONAL REQUIREMENTS

10 Transition‐In Support

11 Transition‐Out Support and Closeout Performance

12 Period of Performance

13 Security Fitness

14 Place of Performance

15 Integration (Optional)

16 Program Management, Quality Control

17 Government Furnished Equipment (GFE)

18 System Requirements

APPENDIX 1: INFORMATION TECHNOLOGY

DHS and TSA Enterprise Architecture Compliance (DEC 2022)

Cybersecurity Policy for TSA Government Acquisitions (JAN 2023)

Section 508 Requirements

APPENDIX 2: NNMS Historical Volumes Data Table

TSO Medical Volume Data SOW Section Two

FAMS Medical Volume Data SOW Section Two

TSS‐EDCH Medical Volume Data SOW Section Two

TSS‐E Medical Volume Data SOW Section Two

CI Medical Volume Data SOW Section Two

SECTION ONE: GENERAL

1 Background Information

The Transportation Security Administration (TSA) was established with the enactment of the Aviation and Transportation Security Act (ATSA) of 2001 Public Law 107‐71. The mission of the TSA is to protect the nation’s transportation systems, while ensuring the free movement of people and goods.

As established by ATSA, TSA is an excepted service Federal Agency. ATSA gives TSA the flexibility required to complete its security based mission. In accordance with 49 U.S.C. (§114(n) and §40122(g)) ATSA provides that the personnel management system of the Federal Aviation Administration shall apply to TSA, as modified by the TSA Administrator.

Transportation Security Administration (TSA) Human Capital (HC) must recruit, hire and maintain a diverse, well‐qualified workforce in compliance with the Aviation and Transportation Security Act (ATSA), Public Law 107‐71 (November 19, 2001), as well as other federal human resources requirements. Although TSA is not governed by Title 5 of the United States (U.S.) Code (USC), the Agency has entered into an Interchange Agreement with the U.S. Office of Personnel Management (OPM), which requires TSA to apply competitive principles for reciprocity that allows TSA employees to qualify for positions within Title 5 agencies.

ATSA has established the authority of the TSA’s Administrator to determine physical and psychological requirements for the security screening workforce. TSA developed medical guidelines for clinical evaluations and fitness for duty determinations to “ensure that Federal screeners are able to provide the best security possible.” The evolution of security operations from process‐driven procedural‐based security to risk‐based intelligence driven security affirms the need for a resilient screening workforce that can readily adapt to changing threats and mission, whose readiness and fitness is measurable, demonstrable, and enforceable.

2 Scope

The purpose of this requirement is to obtain and maintain a Nationwide Network of Medical Services (NNMS) affiliates within twenty‐five (25) miles of each airport and Federal Air Marshall Service (FAMS) Field Office, for TSA candidates and employees to locally attend medical exams and drug testing.

The NNMS affiliates shall be responsible for conducting specified medical examinations, such as physical examinations, color vision testing, distance vision testing, hearing testing, and drug specimen collection in accordance with the current TSA Medical and Psychological Guidelines applicable for the position exam types being conducted.

For candidate exams, the vendor will be responsible for making medical eligibility and drug testing eligibility determinations for employment; by adjudicating the candidate against the applicable Medical and Psychological Guidelines.

For candidates, the vendor will be responsible for managing an appeal process for the candidates to provide additional supporting documentation to determine if there should be a change in the eligibility determination.

For employee exams, the vendor will be responsible for providing appropriate medical review of covered employees’ self‐ certifying electronic medical questionnaires, and, when needed, contact and question employees to obtain necessary information or to initiate the next steps of assessment in order to clear the employee. The contractor will perform the medical exam and testing in accordance with current TSA Medical and Psychological Guidelines applicable to the position, review all medical materials for completeness, and make a medical eligibility determination.

These positions requiring medical exams may include, but are not limited to Transportation Security Officers (TSO), Federal Air Marshal (FAM), Transportation Security Specialists – Explosive Detection Canine Handlers (TSS‐EDCH), Transportation Security Specialists – Explosives (TSS‐E), and Criminal Investigators (CI).

Provide a secure candidate medical tracking capability that is used during the medical adjudication process to track candidate progress and facilitate evaluation against TSA’s medical guidelines. Medical records shall be handled/stored/tracked in accordance with current privacy laws and TSA systems and records security requirements and provide Medical Screening Administrative Support. The medical records shall be provided in a secure manner to TSA staff or their designee within three days upon request.

3 Objective

The purpose of this requirement is for TSA to obtain a qualified contractor that shall provide a network of Medical Services nationwide, inclusive of medical test and exams functioning to assist TSA in the recruitment of qualified candidates and the timely and successful return of its employees to the workforce.

4 Applicable Requirement

4.1 FEDERAL REQUIREMENTS

FEDERAL LAW: ATSA PL 107‐71, Aviation and Transportation Security Act, 49 USC 40101 https://www.govinfo.gov/content/pkg/PLAW‐107publ71/pdf/PLAW‐107publ71.pdf

Privacy Act of 1974 (5 USC 552a) Public Information http://www.opm.gov/feddata/USC552a.txt

4.2 APPLICABLE DOCUMENTS

United States Code (USC) §§ 8101 ‐ 8193

20 Code of Federal Regulations (CFR) Part 10

DHS 4300A, Sensitive Systems Handbook

TSA MD 11056.1, Sensitive Security Information (SSI)

TSA Information Assurance Handbook

NIST SP 800‐37 Rev 2

All applicable DHS and TSA Management Directives, as deemed necessary

NIST SP 800‐53, Rev 53, Recommended Security Controls for Federal Information Systems

Note: Rev 5 is applicable unless the vendor system is a FedRAMP system. Those systems should reference Rev 4.

Federal Information Security Management Act (FISMA) of 2002, Public Law 107‐347

4.3 TSA is required to follow all applicable regulations and statues under the Federal Employees’ Compensation Act.

4.4 TSA is required to comply with Department of Homeland Security FISMA and TSA’s security Certification and Accreditation (C&A) requirements and federal privacy regulations, including the submission of all required security documentation.

SECTION TWO: SPECIFIC REQUIREMENTS / TASKS

The following is a summary of the performance requirements for execution of TSA Medical Services.

5 TASK ONE: Nationwide Network of Medical Services (NNMS) Affiliates – Conducting Medical Evaluations

The purpose of this requirement is to obtain and maintain a Nationwide Network of Medical Services (NNMS) affiliates within twenty‐five (25) miles of each airport and Federal Air Marshall Service (FAMS) Field Office, for TSA candidates and employees to locally attend medical exams and drug testing. The NNMS affiliates shall be responsible for conducting specified medical examinations. The Medical Evaluation component is intended to assess TSA employee and candidate physical and medical abilities to meet the requirements of their position. TSA needs the ability to have direct communication with the medical provider and to be able to directly engage and receive information from the doctors/physicians conducting the medical examinations. In support of the Medical Evaluations, the Contractor shall:

5.1 Establish and maintain a nationwide network of medical affiliates, within 25 miles of each airport and FAMS Field Office, to support both TSA employees and TSA candidates with local medical exams and drug testing. Note: Affiliates within 25 miles of each airport meets the FAMS Field Office requirement as FAMS Field Offices are in close proximity to TSA airport locations.

5.2 Medical affiliates shall be responsible for conducting specified medical examinations, such as physical examinations, distance vision testing, color vision testing, hearing testing, and drug specimen collection in accordance with the current TSA Medical and Psychological Guidelines for the applicable position exam types being conducted.

5.3 Conduct Medical Exams in accordance with current TSA Medical and Psychological Guidelines for the position exam types being conducted in a timely manner:

Timeliness: 90% of medical exams are conducted, adjudicated against the applicable guidelines, and results reported to TSA or its designated provider within 7 calendar days of scheduling.

Medical Affiliates shall have the capacity to schedule and conduct 90% TSA candidates and employees within 7 calendar days in accordance with section 5.92.1.9. Reported in Bi‐weekly Status Report.

5.4 Contractor shall pProvide a medical scheduling tool/portalcapability that allows employees/candidates to be able to schedule medical exams in an efficient and timely manner.

Reported in Bi‐weekly Status Report.

5.4.1 Provide email and phone number to candidates/employees to assist with any questions and/or technical issues with the portal.

5.4.2 The medical scheduling portal shall automate the process for candidates and physicians eliminating the need for candidates to print forms to take to medical exam. This automated process shall be used for all data entry and adjudication. The portal shall automate medical exam process and eliminate printing forms and mailing forms.

5.4.3 Contractor shall provide user support for technical issues to include an email and phone number for candidates and physicians to contact for technical issues with the portal scheduling tool.

5.45.5 Conduct outreach to employees/candidates to schedule their medical examinations within the required timeframe.

Schedule Medical Exams for Candidates and Employees:

Timeliness: 100% 90% of medical exams shall be scheduled within 35 businesscalendar days of being notified by TSA or it’s designated NNMS service provider. has notified the NNMS service provider of a candidate or employee. 100% are scheduled within 57 businesscalendar days of notification.

a) Provide a dedicated toll free number for employees/candidate to contact if they need assistance scheduling, re‐scheduling, or canceling their exam, have questions about medical documentation, or the appeal process. The toll free number shall address both Pacific Standard Time (PST) and Eastern Standard Time (EST).

b) Utilize TSA provided e‐mail address for employees/candidate to contact if they have questions or need to submit supporting medical documentation.

5.55.6 Report the Medical Examination results to TSA or it’s designated provider in a timely manner.

Timeliness: Report Medical Results within 24 hours (next business day) of the vendor making a final medical adjudication.

5.65.7 Provide a secure candidate medical tracking tool/portalcapability that is used during the medical adjudication process to track candidate progress and facilitate evaluation against TSA’s Medical and Psychological Guidelines.

Note: Medical records shall be handled/stored in accordance with current privacy laws and TSA systems and records security requirements.

5.75.8 Establish and deploy mobile medical and drug testing evaluation capability upon request by TSA for any locale without a static medical affiliate or in support of a hiring event.

a) The vendor shall have sufficient capacity to process the following number of candidates on the day of the hiring event or the following day:

Category CAT X & I Airports Up to 75 candidates or less if directed by TSA

Category CAT II, III, IV Airports Up to 40 candidates or less if directed by TSA

Process is defined as completing the medical and drug evaluation for the candidate and rendering a final adjudication on pass/fail.

b) The Contractor shall respond to TSA with a firm date for scheduling a mobile medical session within three days of notification from TSA.

c) The mobile medical unit shall be set up and deployed within two weeks or less upon receiving TSA OHC approval.

c)d) Mobile medical requirements can be performed by either self contained mobile medical vehicle or vendor procured space adjacent to the TSA duty location.

5.85.9 Ensure the medical affiliates have sufficient appointment capacity commensurate with individual airport and FAMS field office candidate/employee volumes. (Sufficient capacity is defined as being able to offer a candidate a minimum of two as many as three (23) possible appointment dates that would be on average within fiveseven (57) calendarcalendar days of when the candidate/employee initiates appointment scheduling.).

5.95.10 Integrate any new medical evaluation procedures or components based on changes in position duties and responsibilities, or changes in the assessment process/criteria.

5.105.11 Provide all applicable instructions and requirements to the contractor’s medical affiliates and all third party medical providers who will administer medical/drug evaluations.

5.115.12 Administer all medical/drug evaluations consistent with TSA protocol. TSA employees who apply to or currently occupy a position which performs safety/security sensitive functions are subject to drug and alcohol testing under TSA’s Drug and Alcohol‐Free Workplace Program (DAFWP) contract with the Department of Transportation (DOT).

a) Drug Testing should follow the Department of Health and Human Services (HHS) and the DOT guidelines for drug and alcohol testing. Note: In accordance with current HHS and DOT guidelines, the Contractor shall establish an internal drug testing program to ensure that Contractor employees involved in the processing and reporting of drug test collections are drug free.

b) The Contractor must provide monthly and annual drug testing statistical reports that include: the number of negatives, dilutes, positives (specify drug, not quantitative levels), refusal to tests (adulterated or substituted) and cancelled tests (reason for cancellation must be stated).

5.125.13 Report and mitigate any medical/drug incidents that occur.

a) Report any information regarding inappropriate practices engaged by contractor personnel immediately to TSA.

b) Maintain incident reports for any medical administration anomalies.

c) Receive, document, and evaluate applicant medical evaluation appointment complaints/concerns/incidents.

d) Monitor, maintain, and review incidents reported. Provide reports on trends or areas of concern to TSA HC; and determine appropriate actions based on established TSA HC business rules.

5.135.14 Evaluate the medical qualification of each applicable TSA employee/candidate against the latest applicable medical guidelines. TSA will provide the medical guidelines and protocols to be followed. Responsibilities for conducting the evaluation by the contractor for each candidate shall include:

a) Manage and conduct all aspects of the medical evaluation and any follow‐up evaluation required of employees/candidates.

b) Provide medical equipment, facilities, and qualified personnel to administer the medical history collection and medical evaluation, and to make a determination of each employee/candidate medical qualification.

c) Ensure that the results of these medical evaluations are incorporated into the Contractor’s medical tracking capability and maintained in “real time” to ensure timely follow‐up and availability of medically qualified candidates for further consideration.

d) Provide medical review officer verification for all medical tests/evaluations conducted for both TSA employees/candidates.

e) Complete the medical disposition process resulting from medical evaluations, and collect and store all medical data produced.

f) Provide feedback to the TSA HC Office of Chief Medical Officer (OCMO) regarding application of the medical guidelines, as needed. Medical guidelines will be provided after contract award.

5.15 Determine the employee/candidate’s pass/fail status of each medical/drug evaluation, notify candidates accordingly, and advise candidates of the specific reason(s) for medical review failure; to include instructions on how to appeal their medical determination or resolve any potential questions or errors.

5.14 Each candidate should be advised of the medical appeal process in their medical ineligiblity notification. Candidates initally have 30‐days to appeal. However, if the candidate is actively enaged in the appeal process and additional time is required for the candidate to obtain additional medical documentation to support their appeal, that additional time should automatically be granted in 14‐30 day increments. Based on the collective documentation the candidates provides, the medical vendor ajudicates the candidate against the medical guideline(s) in which the candidate was found ineligible. Note: Approximately 25‐30% of candidates have historically appealed the ineligibility decision.

5.155.16 Notify candidates via e‐mail and trackable letter via priority mail (e.g. Overnight or 2‐day delivery) or via vendor Tool/portal of their medical and drug results and applicable next steps within 24 hours (next business day) of the vendor making a final medical adjudication. If notification is by Tool/portal the results must be trackable e.g. Viewed, acknowledged and tracked.

5.165.17 Ensure that all medical materials (e.g., guidelines, questionnaires, evaluation forms, etc.) are kept secure at all times and that no information is obtained or made available to applicants or others inappropriately.

5.175.18 Support TSA candidates in the medical evaluation process including those going through the competitive hiring process as well as any in the non‐competitive reinstatement process.

5.185.19 Coordinate with the TSA HumanCapital Operational Support Services (HCOS) vendor and any other TSA directed vendors to ensure successful performance of this SOW.

6 TASK TWO: Medical Evaluations Support –.

In support of the Medical Evaluation process, the Contractor shall:

6.1 Provide an efficient means for each TSA employee/candidate to schedule his or her medical/drug evaluation.

6.2 Assist TSA employees/candidates to schedule their medical/drug evaluations.

6.3 Initiate reminder emails and outbound calls to encourage/assist employees and candidates with scheduling their medical/drug evaluations.

a) Manage medical/drug exam no‐shows, re‐schedule requests, and cancelations per TSA HC business rules.

b) Receive phone calls from candidates concerning cancellations or rescheduling of medical appointments.

c) Monitor and detect candidates who failed to appear on their scheduled medical date; and extend outreach to reschedule.

d) Apply the appropriate TSO business rules regarding medical scheduling.

Formatted: Normal

6.4 Communicate to TSA (or its designated Operations and Maintenance (O&M)vendor) through a manual process each TSA employee’s/candidate’s appointment scheduling progress status (e.g., pending scheduling, scheduled, attended, etc.). TSA intends in the future to establish a New Hire Interconnection (NHI) with USA Staffing (See Section 15 below).

6.5 Communicate to TSA (or its designated O&M vendor) through manual process each TSA employee’s/candidate’s medical/drug evaluation status and results (e.g., proceed, do not proceed, etc.). TSA intends in the future to establish a New Hire Interconnection (NHI) with USA Staffing. TSA intends in the future to establish a New Hire Interconnection (NHI) with USA Staffing (See Section 15 below).

6.6 Provide TSA support with TSA candidate Equal Employment Opportunity (EEO) cases and litigation. Support includes: providing copies of prior candidate’s medical records, providing copies of prior candidate’s correspondences and history of interactions, providing verbal and/or written summary case reviews with designated Government Responding Officials in preparation for participation in EEO Alternate Dispute Resolution (ADR) facilitation process with TSA candidates, participating as a subject matter expert during any applicable ADR facilitation process meetings with TSA candidates, assisting with drafting responses to affidavit questions for TSA HC employees, assisting with drafting responses to affidavit questions for vendor staff, and providing medical deposition during hearings (if needed).

6.7 Inventory and box all “inactive” candidate medical records in compliance with all TSA Records Management Program requirements for shipment to a National Archives and Records Administration (NARA) or designated storage facility. This includes making arrangements for transportation to the designated federal storage facility, to include but not limited to, obtaining the sub‐contract transport service, providing driver background information to TSA Personnel Security, and providing warehouse labor in support of the packing, auditing, loading, and shipping operation process. Note: This paper record keeping process may migrate to an electronic record keeping process at a future date to be determined.

6.8 Maintain the master copies of any medical questionnaires used in the candidate/employee evaluation process; assist with making updates to those questionnaires upon TSA request; and handle electronic transmittal/dissemination of these questionnaires in an efficient manner.

6.9 Participate in ad‐hoc conference calls with TSA OCMO and TSA Operations staff to discuss any candidate/employee processing concerns or medical guideline concerns/recommendations identified by either TSA staff or the medical vendor staff. These calls may be initiated by either TSA staff or the medical vendor staff as needed.

7 TASK THREE: Pre‐Employment Medical Evaluation – FAMS specific

TSA needs the ability to have direct communication with the medical provider and to be able to directly engage and receive information from the doctors/physicians conducting the medical examinations.

In support of the Pre‐Employment Medical Evaluation for FAM Hiring, the Contractor shall:

7.1 Receive notification that a candidate/incumbent FAM can proceed with medical scheduling (e.g., a FAM candidate typically becomes eligible to attend a medical evaluation after successfully completing an initial preliminary review of their background documentation by TSA Personnel Security (PerSec); making them eligible for medical scheduling).

7.2 Contact eligible candidates/FAMS to advise them of the medical scheduling process and track and monitor candidate responses.

a) As needed, make medical scheduling reminder outbound calls to non‐responsive candidates/FAMS

b) Applying at least three contact attempts (combination of phone calls and emails spread out over five (5) calendar several days) to involuntarily withdraw nonresponsive candidates/FAMS in accordance with HC Business Rules.

c) Notify the FAMS Medical Programs Section of non‐responsive candidates/FAMS

7.3 Record/track candidates scheduling and communicate that to TSA (or its designated O&M vendor) through manual process. TSA intends in the future to establish a New Hire Interconnection (NHI) with USA Staffing (See Section 15 below).

7.4 For FAM candidates/incumbents attending at vendor NNMS sites, the vendor will conduct the medical exams and gather candidate information as described in this SOW. However, the information from those exams will be provided to the FAMS Medical Programs Section within 5 days of the examination to conduct the employment eligibility adjudication vice the vendor making these determinations. This adjudication process is unique to only FAM candidates.

Within five days of the examination, forward all FAM candidate/incumbent documentation and reports received from clinics to the FAM Medical Programs Section for evaluation and retention in the candidate’s permanent medical file.

8 TASK FOUR: Reports

8.1 Medical Affiliate Distance Report – Provides a listing of all medical affiliate locations, as well as their distances to the nearest federalized airport/FAMS Field Office. Report shall be updated as changes occur.

8.2 Medical Evaluation Package Report:

a) The Candidate/pre Hire Report: The contractor shall detail the Medical Examinations and Testing services provided to TSA applicants as follows:

Name of Candidate

Service Provided

Location

Date

Total Cost of the ExamActual Cost

b) The Service Schedule of Appointments Report: For each candidate applicant referred, the report shall detail the schedule appointment date/time of Examinations and Testing services provided to TSA applicants as follows:

Date TSA referred applicant candidate to contractor

Name of Candidate

Date of Appointment

Rescheduled Appointment date (If applicable)

Date of Cancellation (if Applicable)

Date Medical Evaluation (Examination/Testing) completed

Total number of medical evaluations completed each month

Number of medical evaluations exceeding 10 business days each month

8.3 Medical Capacity Report – Provides weekly and consolidated monthly medical examination capacity per affiliate/location. This report is used to identify any capacity issues and need to augment capacity in high priority locations:

a) Mobile Medical Report ‐ This report provides a listing of past and future scheduled mobile medical deployments by airport and by date, the number of exams available, the number of exams scheduled, the number of no‐shows, and pass/fail/hold counts.

b) Quality Assurance Review (QAR) Report –This report provides result from QA reviews of contractor conducted medical/drug testing sites and provide monthly reports to TSA on accuracy, discrepancies, and corrective actions.

c) Average Processing Time Report – Provides the average processing time (in days) from when a candidate becomes eligible to schedule a medical exam until scheduled; scheduled until attended; attended until adjudicated; and total medical processing time. The report should be produced on a monthly basis, by position type, and be able to be run across an alternate defined timeframe if needed (e.g., Calendar Year to date).

8.3.c.1 For candidates, this data should be sortable by airport duty location

8.3.c.2 For FAM candidates, this data should be sortable by FAMS Field Office (with the last process stage capturing attended until information submitted to TSA)

9 TASK FIVE: Medical Examinations & Testing Criteria

9.1 Perform Medical Evaluations ‐ Examinations and Testing

The medical evaluation will consist of the following: Review of the Health History Questionnaire; (The medical evaluation shall be documented on a TSA approved Health History Questionnaire. The questionnaire will be electronic and the data shall be transmitted through the entire process electronically; including delivery of the questionnaire to the applicant, the applicant completing the questionnaire electronically, the applicant submitting the completed questionnaire the medical team for the applicant’s medical evaluation appointment, the medical evaluation team documenting the medical evaluation results on the questionnaire, the medical evaluation team submitting the results of the medical evaluation appointment to the medical review center, and the medical review center submitting the medical review center determination to the TSA representative for applicant assessment processing.” )A physical examination performed by a licensed independent practitioner: Doctor of Medicine (M.D.)/Doctor of Osteopathic Medicine (D.O.) or Nurse Practitioner (NP) or Physician Assistant

(PA). Diagnostic testing will be determined by TSA/OCMO depending on the position applied for. Where available, pulse oximetry will be included with the vital signs.

The contractor shall provide Medical Examinations and Testing to applicants to the following TSA positions:

9.2 For Transportation Security Officers (TSOs), provide the following

a) History and physical exam

b) Urinalysis

c) Audiometry

d) Comprehensive vision, to include

1. distance visual acuity

2. near visual acuity

3. intermediate visual acuity

4. Hardy‐Rand‐Rittler (HRR) 4th edition color vision test

e) Vital signs

9.3 For Transportation Security Specialists (TSS) – Explosive Detection Canine Handlers (EDCH), to provide the following:

a) History and physical exam

b) Urinalysis

c) Audiometry

d) Electrocardiogram

e) Comprehensive vision

f) Vital signs

9.4 For Transportation Security Specialists – explosives (TSS‐E), the contractor will perform the following:

a) History and physical exam

b) Urinalysis

c) Audiometry

d) Comprehensive vision, to include:

1. distance visual acuity

2. near visual acuity

3. intermediate visual acuity

4. Hardy‐Rand‐Rittler (HRR) 4th edition color vision test

e) Vital signs

9.5 For Criminal Investigators, the contractor will perform the following:

a) History and physical exam

b) Urinalysis

c) Audiometry

d) Electrocardiogram

e) Comprehensive vision

f) Vital signs

g) Complete metabolic panel (fasting)

h) Lipid panel (fasting)

i) Complete blood count with differential

9.6 For Federal Air Marshal, the contractor will perform the following:

a) History and physical exam

b) Urinalysis

c) Audiometry

d) Electrocardiogram

e) Comprehensive vision

f) Vital signs

SECTION THREE: DELIVERABLES

All Deliverables shall be the property of the Government. Subsequent to their initial acceptance by the Government, any changes to the Deliverables shall require Government review and approval prior to their implementation. The Government reserves the right to require additional documents to meet specific task requirements. The Contractor shall adhere to deadlines and deliverables as assigned, unless specified otherwise under subject contract.

The contractor shall prepare all written reports and deliverables using Microsoft Office ® suite of software (i.e. MS Word, Excel, PowerPoint, or Visio) or as otherwise specified by TSA and submit all files electronically to the TSA Program Manager (PM) and COR.

# Deliverable Due Date Deliverable Recipient

Contract Reference

1 Medical Scheduling Capability Upon completion of transition period; then as part of the Bi‐weekly status report and monthly PMR report.

PM and COR 5.3

Candidate Medical Tracking Capability

Upon completion of transition period; then as part of the Bi‐weekly status report and monthly PMR report.

PM and COR 5.7

Mobile Medical and Drug Testing Evaluation Units

Upon completion of transition period; then as part of the Bi‐weekly status report and monthly PMR report.

PM and COR 5.8 and 8.3

MonthlyQuarterly Medical/Drug Testing Site Quality Assurance Reviews and Reports

Upon completion of transition period; then as part of the Bi‐weekly status report and monthly PMR report.

PM and COR 8.3

Monthly and Annual drug testing statistical reports

Upon completion of transition period; then monthly and annual reporting

PM and COR 5.12

Medical/Drug Incident Reports

Upon completion of transition period; then as part of the Bi‐weekly status report and monthly PMR report.

PM and COR 5.13

EEO Cases and Litigation Documentation

As requested by TSA. PM and COR 6.6

Candidate Medical Records Inventory

As requested by TSA. PM and COR 6.7

Medical Evaluation Package (Examination and/or Testing)

Within (2) business days of Medical Evaluation

PM and COR 8.2

Quality Assurance Review (QAR) Report

Upon completion of transition period; then as part of the Bi‐weekly status report and monthly PMR report.

PM and COR 8.3

11 Candidate/ Pre Hire Report Upon completion of transition period; then as part of the Bi‐weekly status report and monthly PMR report.

PM and COR 8.2

Service Schedule of Appointments Report

Upon completion of transition period; then as part of the Bi‐weekly status report and monthly PMR report.

PM and COR 8.2b

# Deliverable Due Date Deliverable Recipient

Contract Reference

13 Transition‐In Plan

Draft Transition-In Plan due at the Post-ward Conference/Kickoff meeting.

Final Transition-In Plan due within (10) business days from the date the review comments were submitted to the Contractor

CO 10

143 Project Management Plan

Draft Project Management Plan due with the proposal.

Final Project Management Plan due within

(10) business days from the date the review comments were submitted to the Contractor

PM and COR 16.1

154 Quality Control Plan (QCP)

Draft Quality Control plan due with the proposal.

Final Quality Control Plan due within (10) business days from the date the review comments were submitted to the Contractor

PM and COR 16.2

Post‐Award Conference/Kickoff Meeting

Within (7) business days after the Contractors performing work on this contract have passed TSA Personnel Security suitability determination.

PM and COR 16.4

176 Bi‐weekly Status Reports Bi‐weekly starting 3 months after contract award

PM and COR 16.6

Program Management Reviews

Monthly PM and COR 16.7

Security Authorization Package

Various documents in the package will be due during the ATO process

PM and COR Appendix 1

SECTION FOUR: ADDITIONAL REQUIREMENTS

10 Transition‐In Support

In support of Transition‐In, the Contractor shall:

10.1 In developing the Transition‐In Plan, the Contractor shall consider all known timelines and schedules for other HC transition activities.

10.2 The Transition‐In Plan shall include, at a minimum, the following:

a) A communication plan that addresses coordination with the Incumbent Contractor and the Government representatives, method of communicating knowledge, status, progress, and other transition‐related information to stakeholders.

b) The management structure needed for the transition.

c) Identify the point(s) of contact for all services, along with the roles and responsibilities and time commitment required for each of the transition team members.

d) The Staffing Approach for the project, to include Contractor Full Time Equivalents (FTEs) to support the transition.

e) The anticipated impact the transition strategy/approach will have on existing operations and services provided to TSA, and recommendations for minimizing those impacts.

f) Work Breakdown Structure (WBS) and schedule of transition work activities required to accomplish the transition. This includes All Work‐In‐Progress (WIP) and the corresponding schedule for completion. Dependencies among the transition activities and critical path activities shall be identified. Due to the lag times inherent to end‐to‐end processing of personnel transactions, the Transition‐In Plan shall specifically address WIP personnel transactions received but not finalized prior to transition cut‐over.

g) The known transition risks, mitigation and management strategies; additionally, the strategy to identify, mitigate, manage and communicate emerging risks.

h) The Contractor shall support the following transition‐in activities:

i) Host/participate in contract start ingress knowledge transfer sessions as required by TSA.

j) Perform contract start ingress migration of active candidate and historic candidate data.

11 Transition‐Out Support and Closeout Performance

In support of Transition‐Out, the Contractor shall:

11.1 The Contractor shall develop, provide, and execute a Transition‐Out Plan to transfer all knowledge and records, and provide system access, while minimizing service disruption and degradation to vital Government business before and during transition.

11.2 At contract end/closing, or at any time during the contract period of performance at the request of the Contracting Officer and at no additional cost to the Government, the Contractor shall be responsible for all activities and early and continuous coordination with transition‐in Contractor to ensure seamless and timely transition. These activities include but are not limited to the development and seamless coordinated execution of a detailed transition‐in Integrated Master Schedule. This also includes the return of any and all requested data and electronic information, and provide related reporting as requested. This also includes any system configurations documentation provided in a generic usable file format based on underlying open standards and with no proprietary extensions or markings. All data and information developed by, entered into and processed through any systems used during this contract shall be the sole property of the Government. The Contractor shall provide the meaning of any data, all distinctions between decision support data and operational data, the interface mapping between the source systems and the data, mappings between output systems and data, and any current dependencies on the existing system and other systems. Transfer methods shall follow DHS and TSA IT Security Protocols.

a) In developing the Transition‐Out Plan, the Contractor shall consider all known timelines and schedules for other HC transition activities.

11.3 The Contractor shall continue to fulfill current contractual requirements until the transition‐in Contractor assumes full operational responsibility while providing transition support. This includes any workarounds required to ensure essential operations can be continued if normal processing or systems are interrupted.

11.4 The Contractor shall support the following transition out activities:

a) Document the Contract Processes.

The Contractor shall document the current (as‐is) process flows, to include the necessary system interfaces, and service provider roles, responsibilities, and hand‐offs.

The Contractor shall submit the draft transition‐out plan as directed by the Contracting Officer. The final transition‐out plan shall be due within five days after receipt of the Government’s comments.

b) Support Knowledge Transfer.

The Contractor shall provide hands‐on training and knowledge transfer to the incoming vendor as part of the transition.

The knowledge and skill areas about the TSA operational environment and services necessary to successfully assume responsibility for providing the services.

c) Maintain Current Services.

The Contractor shall ensure continuity of all services currently within the scope of the contract until the end of the transition period.

The Contractor shall identify any breaks in current operational processes, and recommend corrective courses of action.

d) Support Project Status Reviews.

The Contractor shall attend, either in person or by teleconference, weekly project status reviews at the request of the Contracting Officer.

11.5 In support of Contract Closeout Performance, the Contractor shall:

a) 180 business days before the end of the contract period of performance, or at any date at the request of the Contracting Officer and at no additional cost to the Government, the Contractor shall provide TSA with a detailed Transition/Closeout Plan that describes all of the tasks, activities, and schedules associated with contract egress and closeout.

b) Upon termination of the contract, the Contractor shall provide all data produced under this contract to TSA and all copies destroyed in accordance with TSA data security protocols. The data shall be provided to TSA in a format approved by TSA, and all Contractor systems shall be sanitized at the end of the contract.

c) At contract end/closing, or at the request of the Contracting Officer and at no additional cost to the Government, the Contractor shall ship and/or deliver all GFE, property, supplies, data etc. to locations as directed by TSA Contracting Officer.

12 Period of Performance

The contract period of performance for this effort is a 12‐month base period with four 1‐year option periods to be exercised at the discretion of the government, if determined to be in the best interest of the government. The period of performance for this effort will begin 60 days after contract award.

The Base Period will begin at a date TBD once all Primary contractor personnel have been adjudicated and receive a favorable Suitability Determination. The Period of Performance Dates will be incorporated Via modification once all Primary contractor personnel have been properly vetted.

13 Security Fitness

An assessment from PerSec has determined the need for personnel supporting this contract to be successfully vetted by means of a Tier 2 level investigation which should be facilitated by TSA thru Defense Counterintelligence and Security Agency (DCSA).

Upon providing selected candidates to the COR and subsequent upload into the CVET application, candidates will be notified via email to complete the eQIP Questionnaire and Biometric Appointment to obtain fingerprints.

14 Place of Performance

The Contractor mayshal be requested by TSA to perform Program Management Reviews and other meetings at l perform services at TSA HQ and TSA Field Office (CONUS and US territories) locations. A Nationwide Network of Medical Services (NNMS) affiliates within twenty‐five (25) miles of each airport and Federal Air Marshall Service (FAMS) Field Office, for TSA candidates and employees.

15 Integration (Optional)

Establish an interconnection through integration between the NNMS vendor system and USA Staffing to communicate to TSA (or its designated vendor) TSA employee’s/candidate’s medical/drug evaluation status and results (e.g., proceed, do not proceed, etc.).

15.1 The interconnection shall meet the following requirements:

a) Receive eligible candidate information from USA Staffing through an Application

Programming Interface (API).

b) Notify eligible candidates (e.g. email, robocalls, text, etc.) how they can to schedule their medical/drug evaluation by the established deadlines.

c) Update the medical vendor’s system with the medical/drug evaluation results within 1 business day.

d) Send results of the eligible candidates’ medical/drug evaluation through an API back to USA

Staffing within 2 hours of the results being reflected in the medical vendor’s system.

e) In instances where an eligible candidate appeals their medical/drug evaluation results, send updated results through an API to USA Staffing within 2 hours of the results being reflected in the medical vendor’s system.

f) The API must meet the requirements outlined in the USA Staffing New Hire Interconnection

(NHI) requirement documents which can be found here:

https://help.usastaffing.gov/ResourceCenter/index.php/Interconnections

g) The Interconnection (NHI) with USA Staffing will replace the manual process referenced in

Sections 6.4, 6.5, and 7.3 above at a minimum.

16 Program Management, Quality Control

16.1 Project Management Plan.

The Contractor shall prepare, submit, and maintain a detailed Project Management Plan that documents: project management and change management methodology, tasks and deliverables that will be completed, project coordination and communications, project schedule, milestones, costs, personnel/resources, review points, and delivery dates for all work under this SOW.

The Project Management Plan shall be updated as new assignments are made during the course of contract performance.

The draft Project Management Plan shall be due at the Post‐Award Conference/Kickoff meeting. TSA will provide the Contractor with review comments within 10 business days after the draft Project Management Plan is received.

The Contractor shall provide the final Project Management Plan within 10 business days from the date the review comments were submitted to the Contractor.

16.2 Quality Control Plan (QCP).

The Contractor shall prepare, submit, and maintain a detailed QCP that documents the methodology and criteria the Contractor will use for verifying that delivered products for all work under this SOW satisfy contractual agreements, meet all TSA performancequality standards, and comply with TSA project‐specific processes and requirements.

16.3 Key Personnel.

The Contractor shall identify key personnel and provide statements of qualifications for these individuals. Key personnel shall be current full time employees. Contingent hires are acceptable as key personnel submissions.

Key Personnel Required Experience Required Certifications

Program Manager Ten (10) plus years experience managing large, complex programs and 5 or more years in Healthcare experience.

Program Manager shall demonstrate full understanding of Healthcare project management communicating to healthcare employees to determine where they stand on current programs, and updating excutives on program details, estimated completion dates, and important aspects of on going TSA organzational processes.

Project Management Institute (PMI) Project Management Professional (PMP) or proof of enrollment in a PMI PMP certification program and and PM shall receive the PMP certification within the 90 day transition‐in period is rRequired

Medical Director Five (5) plus years experience in clinical medicine.

Coordinates medical teams to achieve the daily goals and overall mission of long‐term care, that ensures medical staff complies with policies, systems, and the TSA agenda. Dedicated to promote trust and professionalism within the TSA community and good managerial and organizational skills, as well as excellent medical knowledge and training.

Degree of Doctor of Medicine or Doctor of Osteopathic Medicine

Current, active, full, and unrestricted license or registration as a Physician from a State, the District of Columbia, the Commonwealth of Puerto Rico, or a territory of the United States

•Completion of a residency program approved by accrediting bodies recognized within the United States or Canada

•Current board certification (in any medical specialty)

•Experience in occupational medicine

Chief Nurse Five (5) plus years experience in a healthcare environment fulfilling specific nursing duties.

Leadership experience managings finances, implementing treatment plans, intergration ofnew medical technologies, assign schedules, and onboard new nurses into the TSA community.

Leading the nursing staff toward immediate and long‐term success by improving canidates outcome at their facilities.

Accessing collected data sets to draw conclusions that can contribute to more efficient organizational operations.

Bachelor’s degree from an accredited professional nursing educational program

•Current, active, full, and unrestricted license or registration as a professional nurse from a State, the District of Columbia, the Commonwealth of Puerto Rico, or a territory of the United States.

•Experience in occupational health

The Contractor shall comply with HSAR 3052.215‐70 Key Personnel or Facilities (Dec 2003).

16.4 Post‐Award Conference/Kickoff Meeting.

The purpose of the Post‐Award Conference/Kickoff Meeting is to discuss technical and contracting objectives; and to review the Contractor’s draft Project Management Plan, and QCP.

The Contractor shall attend, either in person or by video teleconference, a Post‐Award Conference/Kickoff Meeting with the Contracting Officer, COR, and Program Manager within 7 business days after the Contractors performing work on this contract have passed TSA Personnel Security suitability determination. The Post‐Award Conference/Kickoff Meeting will be held at the Government’s facility, located at TSA Headquarters, 6595 Springfield Center Drive, Springfield, VA.

16.5 Establish a Documentation Library/Repository on a TSA provided site.

16.6 Bi‐Weekly Project Status Reports.

The Contractor shall prepare, submit, and present bi‐weekly Project Status Reports detailing: progress made toward completion of tasks and deliverables documented in the Project Management Plan (comparing actual performance against the baseline plan), key deliverable/milestone achievements, schedule and budget updates, risks/issues encountered and mitigation strategies, change requests being processed, corrective action strategies and recommendations, and other pertinent information. The Project Status Report will provide a bi‐weekly status of the monthly PMR status report.

16.7 Monthly Program Management Reviews (PMR) and Reports.

The Government will require regularly scheduled monthly Program Management Reviews. These reviews will be conducted either in person at TSA headquarters, 6595 Springfield Center Drive, Springfield, VA, or via conference call. During the Program Management Reviews, TSA will review the progress of the program, identify any risks, issues, or concerns, and provide feedback on the Contractor’s progress and performance. The monthly PMR shall be detailed, comprehensive, dynamic and shall include but not be limited to the following:

The Contractor shall provide written reports and verbal presentations detailing progress made toward completion of tasks and deliverables documented in the Project Management Plan (comparing actual performance against the baseline plan), key deliverable/milestone achievements, schedule and budget updates, risks/issues encountered and mitigation strategies, change requests being processed, corrective action strategies and recommendations, and other pertinent information as directed by TSA.

17 Government Furnished Equipment (GFE) & Gevernment Furnished information

(GFI)

17.1 GFE: TSA will provide up to 5 Laptops. Vendor provided equipment must be authorized for TSA use only.

17.2 GFI: TSA will provide for the Results/Adjudication letter required in SOW Sections 5.15 &

5.16 at time of award.

17.3

17.4 TSA will provide copies of the TSA HC Business Rules/TSO Business Rules to vendor at contract award

17.117.5 TSA will provide copies of the Medical Guidelines and protocals to vendor at contract award.

18 System Requirements

18.1 For TSA sensitive data to reside on contractor proposed system, the system shall be required to have a current Federal Risk and Authorization Management Program (FedRAMP) certification .