70SBUR24Q00000293.pdf

9/12/2024

Solicitation No.: 70SBUR24Q00000293

Cover Page

To:

From:

Subject:

All Interested Vendors

Rachel Turner, Contracting Officer

Travel Documents Production Services III (TDPS III)

Description: This is a combined synopsis/solicitation

All interested vendors are invited to submit quotes for consideration by the USCIS Office of Contracting in accordance with FAR Subpart 13.5. The applicable NAICS code is 541519.

SEE ADDENDUMIS CHECKED

CODE 18a. PAYMENT WILL BE MADE BY

CODE

FACILITYCODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

OFFEROR

70SBUR

Williston VT 05495 124 Leroy Road Office of Contracting

DHS / USCIS

CODE 16. ADMINISTERED BYCODE

X

X

541519

SIZE STANDARD:

% FOR:SET ASIDE:UNRESTRICTED OR70SBUR

REQUEST FOR

PROPOSAL

(RFP)

INVITATION

FOR BID (IFB)

10. THIS ACQUISITION ISCODE

REQUEST FOR

QUOTE (RFQ)

14. METHOD OF SOLICITATION

13b. RATING

NORTH AMERICAN INDUSTRY

CLASSIFICATION STANDARD

(NAICS):

SMALL BUSINESS

09/18/2024 1000 ET

09/12/2024

Inna Aydinyan (No collect calls)

INFORMATION CALL:

FOR SOLICITATION 8. OFFER DUE DATE/LOCAL TIMEb. TELEPHONE NUMBERa. NAME

4. ORDER NUMBER3. AWARD/ 6. SOLICITATION

70SBUR24Q00000293

5. SOLICITATION NUMBER

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 1. REQUISITION NUMBER PAGE OF

1 54 DMD240029OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

TELEPHONE NO.

17a. CONTRACTOR/

Multiple Destinations

15. DELIVER TO

Williston VT 05495 124 Leroy Road Office of Contracting

9. ISSUED BY

7.

2. CONTRACT NO.

EFFECTIVE DATE

$34

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW

ISSUE DATE

DELIVERY FOR FREE ON BOARD

(FOB) DESTINATION UNLESS

BLOCK IS MARKED

11.

SEE SCHEDULEX

12. DISCOUNT TERMS THIS CONTRACT IS A RATED

ORDER UNDER THE DEFENSE

PRIORITIES AND ALLOCATIONS

SYSTEM - DPAS (15 CFR 700)

13a.

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

(SDVOSB)

HUBZONE SMALL

BUSINESS

8(A)

DHS / USCIS

WOMEN-OWNED SMALL

BUSINESS (WOSB)

ECONOMICALLY DISADVANTAGED

WOMEN-OWNED SMALL

BUSINESS (EDWOSB)

24.

AMOUNT

23.

UNIT PRICE

22.

UNIT

21.

QUANTITY

20.

SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

Period of Performance: 09/25/2024 to 09/24/2029

0001 EQUIPMENT 1 LO

Firm-Fixed-Price

PSC: 7490 - MISCELLANEOUS OFFICE MACHINES

Delivery Location Code: CIS-CPF Corbin Production Facility 203 Allison Boulevard Corbin KY 40701 Continued ...

(Use Reverse and/or Attach Additional Sheets as Necessary)

HEREIN, IS ACCEPTED AS TO ITEMS:

XX

DATED

RACHEL M. TURNER

. YOUR OFFER ON SOLICITATION (BLOCK 5),

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER

ARE

ARE

31c. DATE SIGNED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (Type or print)

ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL

SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

27a. SOLICITATION INCORPORATES BY REFERENCE (FEDERAL ACQUISITION REGULATION) FAR 52.212-1, 52.212-4. FAR 52.212-3

AND 52.212-5 ARE ATTACHED. ADDENDA

26. TOTAL AWARD AMOUNT (For Government Use Only)

OFFER

STANDARD FORM 1449 (REV. 11/2021)

Prescribed by GSA - FAR (48 CFR) 53.212

ARE NOT ATTACHED.

ARE NOT ATTACHED.

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

30b. NAME AND TITLE OF SIGNER (Type or print)

30a. SIGNATURE OF OFFEROR/CONTRACTOR

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

25. ACCOUNTING AND APPROPRIATION DATA

29. AWARD OF CONTRACT: REFERENCE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32c. DATE 32b. SIGNATURE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

40. PAID BY39. S/R VOUCHER NUMBER38. S/R ACCOUNT NUMBER

37. CHECK NUMBER

FINALPARTIAL

36. PAYMENT

FINALPARTIAL

35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER33. SHIP NUMBER

COMPLETE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

42d. TOTAL CONTAINERS42c. DATE REC'D (YY/MM/DD)

42b. RECEIVED AT (Location)

42a. RECEIVED BY (Print)

41c. DATE41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

STANDARD FORM 1449 (REV. 11/2021) BACK

24.

AMOUNT

23.

UNIT PRICE

22.

UNIT

21.

QUANTITY

20.

SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

Quantity: 1

Delivery Location Code: CIS-LPF

Lee’s Summit Production Facility

777 N.W. Blue Parkway, Suite 3370

Lee's Summit MO 64086

Period of Performance: 09/25/2024 to 09/24/2025

0002 EQUIPMENT MAINTENANCE 12 MO

Includes Travel

Firm-Fixed-Price

PSC: 7490 - MISCELLANEOUS OFFICE MACHINES

Delivery Location Code: CIS-CPF

Corbin Production Facility

203 Allison Boulevard

Corbin KY 40701

Quantity: 12

Delivery Location Code: CIS-LPF

Lee’s Summit Production Facility

777 N.W. Blue Parkway, Suite 3370

Lee's Summit MO 64086

Period of Performance: 09/25/2024 to 09/24/2025

0003 EQUIPMENT CONSUMABLES 12 MO

Firm-Fixed-Price

PSC: 7490 - MISCELLANEOUS OFFICE MACHINES

Continued ...

32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

54 2 of

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

NAME OF OFFEROR OR CONTRACTOR

3 54

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

(A) (B) (C) (D) (E) (F)

70SBUR24Q00000293

Delivery Location Code: CIS-CPF

Corbin Production Facility

203 Allison Boulevard

Corbin KY 40701

Quantity: 12

Delivery Location Code: CIS-LPF

Lee’s Summit Production Facility

777 N.W. Blue Parkway, Suite 3370

Lee's Summit MO 64086

Period of Performance: 09/25/2024 to 09/24/2025

1002 EQUIPMENT MAINTENANCE 12 MO

Includes Travel

Firm-Fixed-Price

PSC: 7490 - MISCELLANEOUS OFFICE MACHINES

(Option Line Item)

Delivery Location Code: CIS-CPF

Corbin Production Facility

203 Allison Boulevard

Corbin KY 40701

Quantity: 12

Delivery Location Code: CIS-LPF

Lee’s Summit Production Facility

777 N.W. Blue Parkway, Suite 3370

Lee's Summit MO 64086

Period of Performance: 09/25/2025 to 09/24/2026

1003 EQUIPMENT CONSUMABLES 12 MO

Firm-Fixed-Price

PSC: 7490 - MISCELLANEOUS OFFICE MACHINES

(Option Line Item)

Delivery Location Code: CIS-CPF

Corbin Production Facility

203 Allison Boulevard

Corbin KY 40701

Quantity: 12

Delivery Location Code: CIS-LPF

Lee’s Summit Production Facility

777 N.W. Blue Parkway, Suite 3370

Lee's Summit MO 64086

Period of Performance: 09/25/2025 to 09/24/2026

Continued ...

NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86)

Sponsored by GSA

FAR (48 CFR) 53.110

4 54

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

(A) (B) (C) (D) (E) (F)

70SBUR24Q00000293

2002 EQUIPMENT MAINTENANCE 12 MO

Includes Travel

Firm-Fixed-Price

PSC: 7490 - MISCELLANEOUS OFFICE MACHINES

(Option Line Item)

Delivery Location Code: CIS-CPF

Corbin Production Facility

203 Allison Boulevard

Corbin KY 40701

Quantity: 12

Delivery Location Code: CIS-LPF

Lee’s Summit Production Facility

777 N.W. Blue Parkway, Suite 3370

Lee's Summit MO 64086

Period of Performance: 09/25/2026 to 09/24/2027

2003 EQUIPMENT CONSUMABLES 12 MO

Firm-Fixed-Price

PSC: 7490 - MISCELLANEOUS OFFICE MACHINES

(Option Line Item)

Delivery Location Code: CIS-CPF

Corbin Production Facility

203 Allison Boulevard

Corbin KY 40701

Quantity: 12

Delivery Location Code: CIS-LPF

Lee’s Summit Production Facility

777 N.W. Blue Parkway, Suite 3370

Lee's Summit MO 64086

Period of Performance: 09/25/2026 to 09/24/2027

3002 EQUIPMENT MAINTENANCE 12 MO

Includes Travel

Firm-Fixed-Price

PSC: 7490 - MISCELLANEOUS OFFICE MACHINES

(Option Line Item)

Delivery Location Code: CIS-CPF

Corbin Production Facility

203 Allison Boulevard

Corbin KY 40701

Quantity: 12

Continued ...

NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86)

5 54

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

(A) (B) (C) (D) (E) (F)

70SBUR24Q00000293

Delivery Location Code: CIS-LPF

Lee’s Summit Production Facility

777 N.W. Blue Parkway, Suite 3370

Lee's Summit MO 64086

Period of Performance: 09/25/2027 to 09/24/2028

3003 EQUIPMENT CONSUMABLES 12 MO

Firm-Fixed-Price

PSC: 7490 - MISCELLANEOUS OFFICE MACHINES

(Option Line Item)

Delivery Location Code: CIS-CPF

Corbin Production Facility

203 Allison Boulevard

Corbin KY 40701

Quantity: 12

Delivery Location Code: CIS-LPF

Lee’s Summit Production Facility

777 N.W. Blue Parkway, Suite 3370

Lee's Summit MO 64086

Period of Performance: 09/25/2027 to 09/24/2028

4002 EQUIPMENT MAINTENANCE 12 MO

Includes Travel

Firm-Fixed-Price

PSC: 7490 - MISCELLANEOUS OFFICE MACHINES

(Option Line Item)

Delivery Location Code: CIS-CPF

Corbin Production Facility

203 Allison Boulevard

Corbin KY 40701

Quantity: 12

Delivery Location Code: CIS-LPF

Lee’s Summit Production Facility

777 N.W. Blue Parkway, Suite 3370

Lee's Summit MO 64086

Period of Performance: 09/25/2028 to 09/24/2029

4003 EQUIPMENT CONSUMABLES 12 MO

Firm-Fixed-Price

PSC: 7490 - MISCELLANEOUS OFFICE MACHINES

(Option Line Item)

Delivery Location Code: CIS-CPF

Continued ...

NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86)

6 54

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

(A) (B) (C) (D) (E) (F)

70SBUR24Q00000293

Corbin Production Facility

203 Allison Boulevard

Corbin KY 40701

Quantity: 12

Delivery Location Code: CIS-LPF

Lee’s Summit Production Facility

777 N.W. Blue Parkway, Suite 3370

Lee's Summit MO 64086

Period of Performance: 09/25/2028 to 09/24/2029

Solicitation Contents:

PART I: Standard Form 1449

PART II: Statement of Work

PART III: Terms and Conditions

PART IV: Provisions

NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86)

Statement of Work II - 1 of 18

09/12/24

United States Citizenship and Immigration Services

Document Management Division

Statement of Work for

Travel Document Personalization System III

(TDPS)

United States Citizenship and Immigration Services 20 Massachusetts Avenue NW

Washington, DC 20529

Part II

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1. TITLE OF PROJECT: Travel Document Personalization System III (TDPS III)

2. PERIOD OF PERFORMANCE: The anticipated Order will have a base period of performance of twelve (12) months from date of award plus four 1-year option periods for maintenance and personalization equipment consumables.

3. PLACE OF PERFORMANCE

The place of performance will vary based on the development of the travel booklet design and installation of the equipment, but will be primarily at the following contract sites:

Corbin Production Facility 203 Allison Boulevard Corbin, KY 40701

Lee’s Summit Production Facility 777 NW Blue Parkway, Suite 3370 Lee’s Summit, MO 64086

4. PROJECT BACKGROUND

The Immigration and Nationality Act (INA), as amended, establishes the purpose and responsibilities of the U.S. Citizenship and Immigration Service (USCIS). USCIS is responsible for carrying out a policy that provides for selective immigration and for controlled entry and stay of non-immigrant aliens. USCIS performs a wide range of investigative, adjudicative, enforcement, and administrative activities in support of its legislated mission.

The authority for the issuance of the travel document booklets originates in the Immigration and Nationality Act (INA) and the 1951 Refugee Convention. Since 2015, the Department of Homeland Security (DHS) has been using printers and laminators as integral parts of the Travel Document Personalization System (TDPS).

USCIS currently uses four suites of equipment for personalization: two at the Corbin Production Facility (CPF) and two at the Lee’s Summit Production Facility (LPF). The purpose of this procurement is to replace and update the personalization equipment in the TDPS, purchase maintenance services for the TDPS, and purchase the equipment consumables required to personalize documents using the TDPS.

USCIS issues 2 travel document booklets: a Travel Re-entry Permit (I-327) issued to certain lawful permanent residents and a Refugee Travel Document (I-571) issued to certain refugees. These booklets, used like passports at U.S. and foreign ports of entry, are printed in a passport-like format with photographs, identifying information, and several blank pages for stamps.

70SBUR24Q00000293

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The I-327 and I-571 blank travel document booklets are printed and bound by the U.S.

Government Publishing Office (GPO) and provided to the DHS for issuance/personalization. The GPO also produces the laminate material to be affixed to the booklets during the personalization process. The travel document booklets issued with the TDPS are machine-readable. They conform to the international standards for such documents as prescribed by the International Civil Aviation Organization (ICAO), of which the U.S. is an active member. These standards include specifications on the format and size of the documents and its data page, the variable and non-variable data in the travel document, and the photograph. The standards require the precise printing of variable text data in optical character recognition – B (OCR-B) font in a machine-readable zone, which must be machine-readable at the B-900 near-infrared level of the spectrum.

5. SCOPE OF WORK

USCIS intends to replace its existing TDPS personalization equipment in order to enhance the security, durability and quality of the I-327 and I-571 travel document booklets. This procurement includes the personalization printers, laminators, printer consumable materials, software, and maintenance services required to ensure that the equipment continues to perform reliably, minimize downtime, and ensure uninterrupted production of USCIS travel documents. The procurement also includes support during the installation of the equipment at the USCIS Card Production Facilities. The Contractor shall coordinate with USCIS OIT for the integration of the printers with existing computerized document issuance systems, and technical support services for reliable operations of the current and evolving TDPS system. Any solution proposed by the Contractor must be compatible with USCIS’ current Information Technology systems and be capable of personalizing the data/bio page using the layout that is currently in use for travel document booklet personalization.

In this procurement, the contractor shall provide:

1) Personalization printing and laminating equipment

2) Personalization equipment consumables

3) Transition with installation and setup of new equipment at the CPF and the LPF production sites

4) Equipment integration with computerized travel document issuance system

5) Training

6) Operational availability

7) Maintenance control and warranty (including replacement parts and spares).

6. SPECIFIC TASK

The Contractor shall ensure that the TDPS III personalization equipment and associated software is compatible with and can be successfully integrated with the existing computerized document issuance systems and is able to personalize booklet data/bio pages using the existing layout/format. The Contractor shall support the USCIS, GPO, and contractors, as designated by the Government, to ensure:

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• The successful and continued integration of the personalization equipment into the current and future operational environment;

• The successful integration of the document materials into the Travel Documents;

• That the document materials work with the personalization equipment;

• That the travel document photo/biographical data page is and remains highly secure against threats from alteration, counterfeiting, and simulation;

• That technical upgrades are implemented and maintained at USCIS direction;

• That printer drivers and other software applications are maintained and upgraded to work with USCIS supported operating systems;

• That proper color management procedures and software are upgraded in response to USCIS requirements;

• That new and evolving technology are developed and integrated to the USCIS TDPS III printing system; and

• Attend project Kick-off and Integrated Project Team meetings either virtually or at the Contractor’s site (The format, times, and agendas will be coordinated by the assigned COR)

6.1. Personalization Printer Equipment and Delivery Requirements

6.1.1 Supply

The Contractor shall supply personalization printers that support automated ink jet printing of a photo and biographical information in color and black and white on the data page. The Contractor shall supply personalization laminators that support the application of a ID-3 sized full page patch security laminate after the data page is ink jet printed. Retransfer printing/laminating technology is not acceptable. The Contractor must supply an equal number of personalization printers and laminators at the LPF and the CPF. The Contractor’s proposed solution must be capable of producing a minimum of 1,650 travel documents per week total and must be able to accommodate surge production of up to 2,000 travel documents per week total (total production of both LPF and CPF combined).

Personalization printers must be able to personalize the Visual Inspection Zone (VIZ) and Machine Readable Zone (MRZ of the photo/biographical data page in a manner that is compliant with International Civil Aviation Organization (ICAO) standards for Machine Readable Passports (MRP). Personalization printers must be able to incorporate the MRZ

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09/12/24 onto the data page to facilitate inspection of travel documents and reduce time taken in the travel process.

Personalization equipment must be able to apply/affix secure laminate to the travel document photo/biographical data page in a manner that avoids bubbling, peeling, and is tamper evident and resistant. Personalization equipment should be manufacturer agnostic for the type of secure laminates the equipment is able to apply/affix to the travel document; e.g., a personalization laminator that requires the use of a proprietary secure laminate provided by a sole source is not in the best interest of the government.

Personalization equipment must be highly reliable, maintainable, and easy for operators to use.

The personalization printer shall be able to use inkjet to print in any combination of full color, black and white, and UV reactive (white light invisible) photos, elements or text matter.

6.1.2 Delivery

The contractor shall coordinate with USCIS points of contacts at the LPF and the CPF for the delivery of the personalization equipment.

6.1.3 Installation

The contractor shall coordinate with the designated LPF and CPF and POC to set up and install personalization equipment initially. The first delivery of personalization equipment shall be delivered to the first site to be determined by USCIS, and will include first article testing (FAT), user acceptance testing (UAT), and achievement of initial and full operational capability (IOC and FOC) prior to starting the installation at the second site. The Contractor must coordinate with USCIS OIT for approval and testing prior to commencement of installation. USCIS POC’s will coordinate with the contractor to establish the installation and testing schedule.

6.1.4 Ink, Toner, and Other Personalization Printer Consumables The contractor shall supply ink, toner, and other personalization printer consumables required by the LPF and the CPF for the personalization of travel documents by USCIS.

The amount of ink and toner required will vary and will be based upon actual usage.

6.2 Equipment Maintenance

The travel document booklet personalization equipment is considered mission critical equipment and must be maintained in such a way as to ensure that this equipment can reliably personalize travel document booklets during facility hours of operation. Typical hours of operation for the CPF and the LPF are between the hours of 7:00am – 5:00pm local time, Monday to Friday.

The Contractor will be required to schedule and perform routine equipment maintenance at least monthly at each of the facilities during normal hours of operation.

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6.2.1 Responsibilities of the Contractor

The Contractor shall provide maintenance (labor and parts) at each USCIS facility and ensure that the equipment is in good operating condition and is personalizing travel document booklets properly.

The Contractor shall be expected to return malfunctioning equipment to full operational capability either via repair or replacement within 48-72 hours of notification of equipment failure.

Maintenance does not include performing electrical work to the facility or anything external to the printers.

The Contractor is not responsible for repairs or replacements of equipment that is the result of natural disasters, acts of war, neglect, misuse, failure of facility equipment such as air conditioning, sprinkler systems, environmental control systems, or any other causes that fall outside of the normal use of the equipment.

The Contractor’s maintenance representative who conduct the on-site maintenance shall be U.S. citizens and have a Public Trust clearance.

The Contractor shall keep all related equipment fully operationally capable for a minimum of 95% of the total scheduled operational time frame scheduled for travel document booklet personalization. Refer to Section 8, Performance, of this SOW for the operational standards for printers.

Only new parts or equal shall be used in effecting repairs. Parts that have been replaced shall become property of the Contractor. The Contractor shall provide pricing for maintenance activities and replacement parts as a part of their proposal.

6.2.2 Responsibilities of the Government

Government personnel shall not perform repairs or anything other than day-to-day routine maintenance of equipment after receiving initial training provided by the Contractor.

The Government shall permit escorted access by the Contractor’s maintenance representatives for the performance of maintenance activities.

The Government shall facilitate equipment modifications and upgrades identified by the Contractor as necessary to keep the equipment in full working order.

6.2.3 Warranty Period

The Contractor shall provide an initial warranty period, of 90 days, for each printer and any related equipment or connected devices furnished by the Contractor, if any. During

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09/12/24 this initial warranty period the Contractor shall be responsible for any remedial maintenance, replacement, or repair at no cost to the Government. The initial warranty period commences on the date that the equipment is installed in each facility. The initial warranty shall not negate or diminish any other standard warranties that are provided and in effect for the printers.

6.2.4 Principal Period of Maintenance

Refer to the Operational Standards performance measure listed in Section 8, Performance, of this SOW.

6.2.5 Preventive Maintenance

The Contractor shall perform once monthly on-site preventive maintenance service calls at each of the sites listed in Section 3, Place of Performance, of this SOW.

Refer to the Operational Standards and Preventive Maintenance Frequency performance measure listed in Section 8, Performance, of this SOW.

6.2.6 Remedial Maintenance

The Contractor shall provide on-call maintenance service within 48-72 hours of request for repair/notification of equipment failure. The Contractor shall return the faulty equipment to normal operations within the 48-72 hours of notification of failure.

If the Contractor is unable to restore faulty equipment within 48-72 hours of notification of failure from the CPF or the LPF, the Contractor shall provide a temporary replacement at no cost to the Government at the CPF or the LPF until the Contractor can restore the equipment to full operational capability.

6.2.7 Replacement Parts

Any parts replaced by the Contractor during Remedial Maintenance visits shall by provided by the Contractors at the prices provided by the Contractor as a part of its proposal. The Contractor shall also include pricing for complete equipment replacement to remain in effect for the life of the contract.

6.2.8 Non-Chargeable Maintenance Items

There shall be no additional charge for:

• Time spent by maintenance personnel after arrival at the site awaiting the arrival of additional maintenance personnel and/or delivery of parts, etc. after a service call has commenced;

• Remedial maintenance required on any equipment due to Contractor’s failure to follow/perform scheduled monthly preventive maintenance unless the Government directed the Contractor not to provide the regular monthly preventive maintenance

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• Additional remedial maintenance to correct a recurring issue for which a remedial maintenance service call has already occurred within the previous five business days.

6.2.9 Malfunction Reports

Upon he completion of each billable maintenance call, the Contractor shall provide the information provided below, in an electronic format agreed upon with the Government, to the designated COR and site POC. The Contractor shall also, to the fullest extent possible, use standardized codes describing the malfunction and description of action taken, repairs made, parts replaced along with textual notation. In addition, the Contractor shall be available to discuss potential corrective actions and other possible mitigation techniques to prevent recurrence of equipment failure.

At a minimum the Contractor shall provide the following information and any additional information that may be requested by the Government within reason:

Date and time notified.

Date and time of completion of service call.

Type and serial numbers of equipment.

Description of malfunction/failure.

Date and time equipment was restored to full operational capability/functionality.

Service call reference number.

Description of action taken, repairs made, parts replaced.

6.3 Training

The Contractor shall provide all training required to facilitate a smooth transition for the use of the equipment. Training shall be provided to USCIS Staff and USCIS contract personnel and include all aspects of equipment operations, use, and care. This will be a one-time on-site training provided for up to 10 personnel per facility.

Training of USCIS staff and USCIS contract personnel shall include all aspects of the daily use of the equipment in producing travel documents. This shall include powering up and turning off the printer, changing all materials used in the printing process, removal of jams, security and control, use of all controls, indicator lights or devices, and normal expected housekeeping/daily upkeep of the printer. Training shall also include color management quality control training that will ensure that the printer is consistently printing colors in the proper tones.

Training of USCIS staff and USCIS contract personnel shall include all aspects of setting up the equipment and making software and network configuration adjustments which will enable optimal equipment performance in a networked environment.

Training shall be provided by the contractor at prices that may include Senior Programmer/Analyst, Programmer Analyst, Technician, and Administrative Assistant.

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6.5 Documentation

The Contractor shall provide clearly written user-friendly manuals and documents in English language. These documents and manuals shall describe maintenance procedures, computer/network interface requirements, diagnostics, and user instructional information.

User instructional information shall reference the use of all user interfaces such as start-up, shutdown, loading the equipment with supplies, and removing jams.

6.6 Technical Support

6.6.1 Printer Support

The Contractor shall provide technical support to USCIS for the installation and integration of the equipment into the computerized document issuance systems at the LPF and the CPF. This support shall include the initial setup and calibration of all equipment at each site. The contractor shall provide continuing technical support and consultation over the period of performance for the delivery order to USCIS for the operation and possible modified use of the equipment.

6.6.2 Document Printing Support

The Contractor shall provide consultative advice and technical support to USCIS and GPO to ensure the successful implementation of any required changes to the current travel document manufacturing and printing processes, equipment, or materials.

6.6.3 Consulting Services

The Contractor shall provide consulting services to the Government in connection with current and evolving requirements for the U.S. travel documents. The Contractor shall provide expert technical advice in connection with changes to the TDPS III processes;

changes in the security characteristics of the travel document materials and designs;

modifications of maintenance procedures and schedules; and modifications and adaptations of TDPS III hardware and software. When directed by the Government, the Contractor shall participate in working groups in support of USCIS travel document booklet initiatives including working groups for redesign as needed.

6.6.4 Technical Upgrades

The Contractor shall conduct the following, but not limited to:

Investigate, analyze and evaluate upgrades, additions of modifications to the personalization system and to travel document materials, data page designs and information elements, security features, and machine readability to increase the cost effectiveness of the TDPS III printing system, hardware and software. At the direction of the Government, the Contractor shall demonstrate and evaluate the feasibility, and merit of upgrades, additions or modifications to the travel documents, to the printing and personalization process, and the travel document production processes at the GPO. The Contractor shall deliver any changes, modifications, and/or upgrades once approved for implementation by the Government. In particular, the Contractor shall demonstrate and

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09/12/24 evaluate the feasibility and merit of including 2D barcode, ultraviolet image, indicia, and memory chip technologies in the USCIS travel documents.

6.6.5 Image Quality Improvement Program Support

The Contractor shall provide consultative advice and technical support as necessary to help the Government ensure the equipment continues to personalize data/bio page images in accordance to the established standards and specifications provided by the Government. The Contractor shall work with the Government to troubleshoot any degradation or defective personalization of data/bio page images and help the Government to perform causal analysis and institute appropriate corrective actions.

6.6.6 Color Management

The Contractor shall provide color management services in connection with the images being personalized on the data/bio page of the travel document booklets. The Contractor shall help the Government resolve any issues related to the processing and subsequent personalization of images onto the data/bio page of the travel document booklet.

6.7 Software

6.7.1 Printer Control Software

The Contractor shall provide control software which successfully and efficiently interfaces the equipment with the travel document system. This software shall provide connectivity of the equipment to the host microcomputer, data page functionality, and USCIS operated support systems. The format of the data page, to include both tombstone and applicant dependent data, shall be able to be defined through the use of the Contractor provided page layout functionality. This functionality may be provided through an integrated use of the printer application software or as a separate utility. The Contractor’s solution shall provide the ability to modify the layout of the data page in the future. The functionality shall be able to define field type (image, numeric, alpha, etc.), location, font, point size, field width, and any other field characteristics the Contractor deems necessary.

6.7.2 Software updates

The Contractor shall provide control software updates in keeping current with the evolving requirements of the travel document system.

6.7.3 Special Purpose Software

The Contractor shall supply special purpose software to support the improvement and/or maintenance of the data and images printed by TDPS III.

6.7.4 Software Format

The Contractor shall supply software in the form of executable (compiled) code via Web-based delivery or other means upon USCIS OIT approval in languages compatible with those used in the travel document system. The Contractor shall supply software in other formats, e.g. source code or magnetic media, if requested by USCIS.

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6.7.5 Software Licensing and License Restrictions

The Contractor shall identify, in all software deliverables, all third party software and related licenses required for the legal use of Contractor supplied software. Whenever third party software is included in Contractor supplied software, the Contractor shall make all necessary arrangements for legal use of the third party software by the Government.

6.8 Technical Support for Document Security Devices

The Contractor shall provide technical support to USCIS and GPO for the design and implementation of any security device(s) which is/are offered to the USCIS for use in the document. The security devices offered may be in the form of an optical variable device such as a highly secure hologram, diffraction grating device, etc., the purpose of which is to validate the genuineness of the document and to prevent counterfeiting and simulation of the data page.

7. DELIVERABLES:

Deliverables Unit Due Date Project Status Report 1 Lot Monthly Training Plan 1 Lot 30 Days from award Advanced Technology Plan 1 Lot 30 Days from award Project Management Plan 1 Lot 30 Days from award System Documentation 1 Lot 30 Days from award

Personalization Equipment - CPF per Contractor Proposal TBD - Summer 2024 est.

Personalization Equipment - LPF per Contractor Proposal TBD - Summer 2024 est.

Personalization Equipment Consumables TBD as required Routine Maintenance 1 lot Monthly Emergency Maintenance/Repair 1 lot as required

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8. PERFORMANCE

Performance Measure Target

Operational Standards

For each site the Contractor shall keep the printers and related equipment operational 95% of the total scheduled operating hours eight hour work day, five days per week, between the hours of 7:00am – 5:00pm, Monday through Friday) for all equipment, or the total actual operating hours for all equipment, whichever is greater. The Contractor shall restore equipment to full operational capability within 48-72 hours of request for repair/notification of equipment failure.

Preventive Maintenance Frequency

The Contractor shall provide a minimum of one Preventive Maintenance procedure per month for each laminator and each printer. This maintenance shall be scheduled with the appropriate site POC to occur during the hours of 7:00 am – 5:00 pm, Monday through Friday.

9. GOVERNMENT FURNISHED PROPERTY/INFORMATION

9.1 Government-Furnished Property (GFP)

GFP will not be furnished to the Contractor under this award.

9.1.2 Government-Furnished Data

The Government shall provide the “Test” (non-sensitive, i.e. no PII, etc.) data for any testing. The Contractor will take required precautions to safeguard any data related to the travel document personalization equipment or software in the course of performing under this award.

10. DOCUMENTATION

All documentation developed by the contractor shall become the property of the Government.

10.1.1 Project Status Report

The Contractor shall provide monthly reports that reflect the status of on-going activities to support TDPS III at the LPF and the CPF, such as the resolution of equipment failures and preventive maintenance activities. The report shall compare the actual versus the proposed schedule for this effort. If required, the report shall describe the circumstances that result in any significant deviations from the proposed schedule.

10.1.2 Maintenance Plan

The Contractor shall provide updates to existing maintenance plan as required to incorporate new technology enhancements to contractor software, hardware and personalization equipment.

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10.1.3 Training Plan

The Contractor shall provide a Training Plan that encompasses the one-time initial training of personalization equipment operator. The training plan shall at a minimum include the:

• Training approach

• Personnel Training requirements

• Class Agenda/Syllabus

• Training Schedule

• Lesson Plans

10.1.4 System Documentation

The Contractor shall provide all documentation required to support the operation and maintenance of the personalization printers and supporting equipment. This documentation shall be updated and provided to USCIS, or as tailored by the Government. This documentation shall at a minimum include:

• User Manuals

• Standard Operating Procedures (SOPs)

• Spare Parts List

• System Design document

• Interface control document

10.1.5 Advanced Technology Plan

The Contractor shall provide USCIS with a plan that identifies technological advances that could improve the quality and/or effectiveness of travel documents, such as image quality improvements and chip utilization.

10.1.6 Project Plan

In addition to the above deliverables, the Contractor shall support the development of a project plan that is approved by the USCIS Program Office. The Contractor’s inputs shall include delivery and installation at the CPF and the LPF, security of the installed system software electronic and connectivity at the production sites and System Acceptance Testing (SAT) Plan. The details of this work will be provided at the weekly TDPS III status meetings.

11. TRAVEL

The Contractor shall undertake travel to USCIS designated locations to support the technical and administrative requirements of other sections of this Delivery Order. Such travel shall be at the direction of the Government for travel unrelated to preventive or remedial maintenance, such as program reviews, conferences, installations and de-installations.

Reimbursement for local travel under this contractual vehicle is not authorized. Local travel is defined as 50 miles from the production sites . In the event travel is required, travel shall not be performed in connection with this contract without prior approval in

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09/12/24 writing (e-mail for the request and approval is acceptable) of the COR. The Contractor shall be reimbursed for travel in accordance with the Federal Travel Regulations (FTR).

Upon completion of travel, all documentation associated with the respective travel shall be submitted with the invoices.

The following travel information shall be documented in the monthly report -

• Name of Traveler

• Destination

• Dates of Travel

• Cost

• Approval Date

• Name of COR Approving Travel

• Detailed Travel Justification The Contractor shall provide a trip report to the COR which should include:

• Detailed Travel Summary, including Accomplishments, Observations, Findings, and Recommendations after travel within 5 days of travel.

12. Enterprise Architecture (EA) Compliance Language This is a list of EA Architecture Compliance language agreed upon between Components and HQ DHS to be used in preparing SOW, PWS & SOO for IT acquisitions & services. The following Components (CBP, TSA & USCG) have their own customized version listed below that must be used. All other Components must use the DHS Enterprise Architecture Compliance language that follows:

DHS Enterprise Architecture Compliance All solutions and services shall meet DHS Enterprise Architecture policies, standards, and procedures. Specifically, the contractor shall comply with the following HLS EA requirements:

- All developed solutions and requirements shall be compliant with the HLS EA.

- All IT hardware and software shall be compliant with the HLS EA Technical Reference Model (TRM) Standards and Products Profile.

- Description information for all data assets, information exchanges and data standards, whether adopted or developed, shall be submitted to the Enterprise Data Management Office (EDMO) for review, approval and insertion into the DHS Data Reference Model and Enterprise Architecture Information Repository.

- Development of data assets, information exchanges and data standards will comply with the DHS Data Management Policy MD 103-01 and all data-related artifacts will be developed and validated according to DHS data management architectural guidelines.

- Applicability of Internet Protocol Version 6 (IPv6) to DHS-related components (networks, infrastructure, and applications) specific to individual acquisitions shall be in accordance with the DHS Enterprise Architecture (per OMB Memorandum M-05-22, August 2, 2005) regardless of whether the acquisition is for modification, upgrade, or replacement. All related

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09/12/24 component acquisitions shall be IPv6 compliant as defined in the U.S. Government Version 6 (USGv6) Profile (National Institute of Standards and Technology (NIST) Special Publication 500-267) and the corresponding declarations of conformance defined in the USGv6 Test Program.

13. Section 508 Requirements Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-220) (codified at 29 U.S.C. § 794d) requires that when Federal agencies develop, procure, maintain, or use information and communications technology (ICT), it shall be accessible to people with disabilities. Federal employees and members of the public with disabilities must be afforded access to and use of information and data comparable to that of Federal employees and members of the public without disabilities.

1. All products, platforms and services delivered as part of this work statement that, by definition, are deemed ICT or that contain ICT shall conform to the revised regulatory implementation of Section 508 Standards, which are located at 36 C.F.R. § 1194.1 & Apps. A, C & D, and available at https://www.gpo.gov/fdsys/pkg/CFR-2017-title36-vol3/pdf/CFR-2017-title36-vol3-part1194.pdf. In the revised regulation, ICT replaced the term electronic and information technology (EIT) used in the original 508 standards. Item that contains Information and Communications Technology (ICT):

Personalization Equipment Applicable Exception: N/A Authorization #: N/A Applicable Functional Performance Criteria: All functional performance criteria apply to when using an alternative design or technology that results to achieve substantially equivalent or greater accessibility and usability by individuals with disabilities than would be provided by conformance to one or more of the requirements in Chapters 4 and 5 of the Revised 508 Standards, or when Chapters 4 or 5 do not address one or more functions of ICT.

Applicable 508 requirements for electronic content features and components (including Electronic forms; Electronic document templates; Electronic training materials): Does not apply Applicable 508 requirements for software features and components (including Software infrastructure): All WCAG Level AA Success Criteria Apply except 2.4.1 Bypass Blocks, 2.4.5 Multiple Ways, 3.2.3 Consistent Navigation, 3.2.4 Consistent Identification, 502 Interoperability with Assistive Technology, 503 Application Applicable 508 requirements for hardware features and components (including Printers and Copiers; Document scanners): All requirements apply Applicable support services and documentation: All requirements apply Item that contains Information and Communications Technology (ICT): System Documentation Applicable Exception: N/A Authorization #: N/A Applicable Functional Performance Criteria: All functional performance criteria apply to when using an alternative design or technology that results to achieve substantially equivalent or greater accessibility and usability by individuals with disabilities than would be provided by conformance to one or more of the requirements in Chapters 4 and

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5 of the Revised 508 Standards, or when Chapters 4 or 5 do not address one or more functions of ICT.

Applicable 508 requirements for electronic content features and components (including Electronic documents; Electronic training materials): Does not apply Applicable 508 requirements for software features and components (including Software infrastructure): All WCAG Level AA Success Criteria Apply except 2.4.1 Bypass Blocks, 2.4.5 Multiple Ways, 3.2.3 Consistent Navigation, 3.2.4 Consistent Identification, 502 Interoperability with Assistive Technology, 503 Application Applicable 508 requirements for hardware features and components (including Printers and Copiers; Document scanners): All requirements apply Applicable support services and documentation: All requirements apply Item that contains Information and Communications Technology (ICT): System Training Applicable Exception: N/A Authorization #: N/A Applicable Functional Performance Criteria: All functional performance criteria apply to when using an alternative design or technology that results to achieve substantially equivalent or greater accessibility and usability by individuals with disabilities than would be provided by conformance to one or more of the requirements in Chapters 4 and 5 of the Revised 508 Standards, or when Chapters 4 or 5 do not address one or more functions of ICT.

Applicable 508 requirements for electronic content features and components (including Electronic documents; Electronic document templates; Electronic training materials): Does not apply Applicable 508 requirements for software features and components (including Software infrastructure): All WCAG Level AA Success Criteria Apply except 2.4.1 Bypass Blocks, 2.4.5 Multiple Ways, 3.2.3 Consistent Navigation, 3.2.4 Consistent Identification, 502 Interoperability with Assistive Technology, 503 Application Applicable 508 requirements for hardware features and components (including Printers and Copiers; Document scanners): All requirements apply Applicable support services and documentation: All requirements apply

2. When providing installation, configuration or integration services for ICT, the contractor shall not reduce the original ICT item’s level of Section 508 conformance prior to the services being performed.

3. When providing maintenance upgrades, substitutions, and replacements to ICT, the contractor shall not reduce the original ICT’s level of Section 508 conformance prior to upgrade, substitution or replacement. The agency reserves the right to request an Accessibility Conformance Report (ACR) for proposed substitutions and replacements prior to acceptance. The ACR should be created using the on the Voluntary Product Accessibility Template Version 2.1 or later.

The template can be located at https://www.itic.org/policy/accessibility/vpat

4. Contractor personnel shall possess the knowledge, skills and abilities necessary to address the applicable revised Section 508 Standards for each ICT.

5. Exceptions for this work statement have been determined by DHS and only the exceptions described herein may be applied. Any request for additional

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09/12/24 exceptions shall be sent to the Contracting Officer and a determination will be made according to DHS Directive 139-05, Office of Accessible Systems and Technology, dated January 29, 2016 and DHS Instruction 139-05-001, Managing the Accessible Systems and Technology Program, dated January 11, 2017.

6. Where ICT conforming to one or more requirements in the Revised 508 Standards is not commercially available, the agency shall procure the ICT that best meets the Revised 508 Standards consistent with the agency’s business needs, in accordance with 36 CFR E202.7. Any selection of a product or service that meets less accessibility standards due to a significant difficulty or expense shall only be permitted under an undue burden claim and requires authorization from the DHS Office of Accessible Systems and Technology (OAST) according to DHS Directive 139-05, Office of Accessible Systems and Technology, dated January 29, 2016 and DHS Instruction 139-05-001, Managing the Accessible Systems and Technology Program, dated January 11, 2017 and 36 CFR E202.6.

2. Instructions to Offerors

1. For each commercially available Information and Communications Technology (ICT) item offered through this contract, the Offeror shall provide an Accessibility Conformance Report (ACR). The ACR shall be created using the Voluntary Product Accessibility Template Version 2.1 or later. The template can be found at https://www.itic.org/policy/accessibility/vpat. Each ACR shall be completed in accordance with all the instructions provided in the VPAT template. Each ACR must address the applicable Section 508 requirements referenced in the Work Statement. Each ACR shall state exactly how the ICT meets the applicable standards in the remarks/explanations column, or through additional narrative. All “Supports”, “Supports with Exceptions”, “Does Not Support”, and “Not Applicable” (N/A) responses must be explained in the remarks/explanations column or through additional narrative. The offeror is cautioned to address each standard individually and with specificity, and to be clear whether conformance is achieved throughout the entire ICT Item (for example - user functionality, administrator functionality, and reporting), or only in limited areas of the ICT Item. The ACR shall provide a description of the evaluation methods used to support Section 508 conformance claims. The agency reserves the right, prior to making an award decision, to perform testing on some or all of the Offeror’s proposed ICT items to validate Section 508 conformance claims made in the ACR.

2. For each ICT Item that will be developed, modified, installed, configured, integrated, or hosted by the contractor pursuant to this contract, the offeror shall provide an acknowledgement of the Section 508 requirements and a detailed explanation of the Offerors plan to ensure conformance with the requirements.

The Offeror shall also describe the evaluation methods that will be used to validate for conformance to the Section 508 Standards.

3. Acceptance Criteria

1. Before accepting items that contain Information and Communications Technology

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(ICT) that are developed, modified, or configured according to this contract, the government reserves the right to require the contractor to provide the following:

o Accessibility test results based on the required test methods.

o Documentation of features provided to help achieve…