A14.5 FirstSource III - RFP_Attachment 8 ITVAR Pricing Schedule Salient Characteristics track changes.pdf

FirstSource III

Solicitation Number 70RTAC21R00000003

Amendment 00143

ATTACHMENT 8

DHS FIRSTSOURCE III – 70RTAC21R00000003 Amendment 00143

ITVAR

PRICING SCHEDULE

SALIENT CHARACTERISTICS & LABOR CATEGORY

DESCRIPTIONS

The DHS Salient Characteristics and Labor Category Descriptions shall be used in accordance with Attachment 1, ITVAR Pricing Schedule. Due to the rapid pace technology changes, these requirements are current as of the date solicitation amendment

0013 0014 was issued.

Unless otherwise stated, offerors’ proposed specifications shall be current as of the date proposals are due. If a specification listed is out of date, the offeror shall propose the most currently available technology and explain that updated technology is being proposed in the Attachment 9 Crosswalk.

This is a sample list of products. Requirements and specifications will vary at the delivery order level.

Table of Contents

1. Small Form Factor Devices

1.1 Notebook/Portable Workstations

1.1.1 2 in 1 Notebook

1.1.2 Standard Notebook

1.1.3 Advanced Notebook

1.1.4 Tablet

1.1.5 Thin Client

2. Static Devices

2.1 Stand-alone Workstations

2.1.1 Advanced Workstation

2.1.2 Standard Workstation

2.1.3 Micro Workstation

3. Domain Devices

3.1 Converged Infrastructure

3.1.1 Large Processor

3.1.2 Medium Processor

3.1.3 Small Processor

3.2 Server Systems

3.2.1 Small Server

FirstSource III

Solicitation Number 70RTAC21R00000003

Amendment 00143

3.2.2 Medium Server

3.2.3 Large Server

3.3 Uninterruptible Power Systems

3.3.1 Small UPS

4. Peripheral Devices

4.1 Monitors

4.1.1 22" Wide Flat Panel

4.1.2 24" Wide Flat Panel

4.1.3 34" Wide Curved Panel

4.2 Memory Drives

4.3 Docking Stations

4.3.1 Base Docking Station

4.3.2 Docking Station Bundle

4.4 Desktop Printers

4.4.1 Portable Printer

4.4.2 Local Printer

4.4.2.1 Black and White Local Printer

4.4.2.2 Color Local Printer

4.4.3 Network Printer

4.4.3.1 Black and White Network Printer

4.4.3.2 Color Network Printer

4.5 Desktop Scanner

4.6 Web Camera

5. Value Added Reseller (VAR) Services

5.1 Tier I/Level I Support

5.1.1 Hardware Technician

5.1.2 Helpdesk Specialist

5.1.3 Deployment Technician

5.2 Tier II/Level II Support

5.2.1 Systems Administrator

5.2.2 Application Systems Analyst

5.2.3 Communications Network Manager

5.2.4 Deployment Technician (Senior)

5.2.5 Helpdesk Manager

5.2.6 Systems Engineer

5.3 Tier III/Level III Support

5.3.1 Project Manager

5.3.2 Subject Matter Expert

5.3.3 Systems Engineer (Senior)

1. Small Form Factor Device: Portable, mobile computing devices with a display screen that provide an interface for viewing and processing data that can be transported for normal human-computer interaction.

1.1 Notebook/Portable Workstations

1.1.1 2 in 1 Notebook

The offeror shall propose a 2 in 1 Notebook in accordance with the DHS specifications provided below:

• The processor shall be, at a minimum no older than 19 months old from the date of production. The processor shall also be industry standard and conform with

FirstSource III IDIQ contract supply chain and information technology security requirements.

• Processor and chipset support for Operating System Trusted Boot & UEFI Secure

Boot, ISO/IEC 19678:2015 (formerly NIST 800-147) compliant to current version as of date of deployment.

• Minimum Windows 11 Version build 21H2 or newer.

• Memory minimum 32GB or better

• 512GB or better internal solid-state Drive (SSD: minimum 2 years or better rated life span)

• 2-in-1- Laptop/Tablet Convertible

• 12” or better Touch Screen (60hz or better)

• Minimum resolution required is 1280 x 1024

• Integrated FIPS-201 Compliant Smart Card Reader

• Internal Lithium battery or other battery types with a minimum of 11 hours of operations

• Integrated webcam with microphone

• IEEE 802.11ax; including Gigabit Ethernet protocol or better

• 4G or better SIM Card Slot, interoperable with current major carriers including support for 5G or newer technologies. eSim is acceptable. Card is required in the device at purchase.

• Minimum of 1 Thunderbolt™ 3 or better (USB Type-C™ connector), 2 USB 3.1or better, and 1 HDMI 1.4 or DisplayPort

• 65 Watt or better AC Adapter

• Provide direct manufacturer assistance to the Image lab in the integration of the proposed hardware.

• BIOS that supports Remote Security Management (e.g., Intel vPro or AMD DASH)

• 5Yr Onsite warranty. 24-hour onsite response o Warranty coverage for accidental damage o Hard drives replaced under warranty will not be returned to the vendor. The government will destroy or dispose of these based on the sensitivity level of the system from which they are removed.

o Includes all accessories in the device bundle (this specifically includes the device battery)

• Delivery Time: Soonest available

• Included USB-C Dock Minimally containing: One USB-C port with data and power out (15W or higher), One USB-C cable to connect to host system (1 meter cable length), Two USB 3.0 or better charging ports, One combo audio jack, Two

DisplayPort 1.4 ports, One RJ45 port, One HDMI 2.0 or better port, One standard lock slot. Shall be shipped in box with 2-in-1 unit.

• Asset Sticker Tagging

• Power On Self-Test

1.1.2 Standard Notebook

The offeror shall propose a Standard Notebook in accordance with the DHS specifications provided below:

• The processor shall be, at a minimum no older than 19 months old from the date of production. The processor shall also be industry standard and conform with

FirstSource III IDIQ contract supply chain and information technology security requirements.

• Furnished with an OEM Windows client license to be utilized under the Microsoft

Software Assurance on the DHS Microsoft Enterprise Agreement

• Minimum 32GB (2x16GB) 2133 DDR4

• Minimum 500GB internal solid-state Drive (SSD: minimum 2 years or better rated life span)

• Maximum 14” Screen

• Integrated FIPS-201 Compliant Smart Card Reader

• Internal Lithium battery or other battery types with a minimum of 11 hours of operations

• Graphics controller (vendor proposed)

• Provide direct manufacturer assistance to the Image lab in the integration of the proposed hardware into the Windows images.

• IEEE 802.11ax; including Gigabit Ethernet protocol or better

• BIOS that supports Remote Security Management (e.g., Intel vPro or AMD DASH)

• Minimum of Display Port (DP) Connection or adaptor to DP

• 5Yr Onsite warranty. 48-hour onsite response o Warranty coverage for accidental damage o Hard drives replaced under warranty will not be returned to the vendor. The government will destroy or dispose of these based on the sensitivity level of the system from which they are removed.

o Includes all accessories in the device bundle (this specifically includes the device battery)

• Identify any ports that support USB Battery Charging 1.2

Asset Sticker Tagging

1.1.3 Advanced Notebook

The offeror shall propose an Advanced Notebook in accordance with the DHS specifications provided below:

• The processor shall be, at a minimum no older than 19 months old from the date of production. The processor shall also be industry standard and conform with

FirstSource III IDIQ contract supply chain and information technology security requirements. Furnished with an OEM Windows client license to be utilized under the

Microsoft Software Assurance on the DHS Microsoft Enterprise Agreement

• Minimum of 6 physical cores

• Minimum 64GB (2x32GB) 2133 DDR4

• Minimum 1TB internal solid-state Drive (SSD: minimum 2 years or better rated life span)

• Maximum 14” Screen

• Integrated FIPS-201 Compliant Smart Card Reader

• Internal Lithium battery or other battery types with a minimum of 11 hours of operations

• Graphics controller (vendor proposed)

• Provide direct manufacturer assistance to the Image lab in the integration of the proposed hardware into the Windows images.

• IEEE 802.11ax; including Gigabit Ethernet protocol or better

• BIOS that supports Remote Security Management (e.g., Intel vPro or AMD DASH )

• Minimum of Display Port (DP) Connection or adaptor to DP

• 5Yr Onsite warranty. 48-hour onsite response o Warranty coverage for accidental damage o Hard drives replaced under warranty will not be returned to the vendor. The government will destroy or dispose of these based on the sensitivity level of the system from which they are removed.

o Includes all accessories in the device bundle (this specifically includes the device battery)

• Identify any ports that support USB Battery Charging 1.2

1.1.4 Tablet

The offeror shall propose a Tablet in accordance with the DHS specifications provided below:

• The processor shall be, at a minimum no older than 19 months old from the date of production, compatible with Android or iOS. The processor shall also be industry standard and conform with FirstSource III IDIQ contract supply chain and information technology security requirements.

• Minimum of 64GB internal storage

• Minimum of 10” Screen

• Support for both IEEE 802.11ax and Cellular Connectivity (including support for 5G connectivity)

• Support for eSim

• Minimum USB-C support for: Charging, External Displays, and USB 2.0

• Internal Lithium Battery with a minimum of 10 hours of operations

• Minimally includes external Keyboard accessory

• Minimally includes external FIPS-201 Compliant Smart Card Reader

• Warranty (5 years) Any variation of 5-year manufacturer-offered warranty beyond the standard warranty that is included with device

• Includes all accessories in the device bundle (this specifically includes the device battery)

• Asset Sticker Tagging

• Carrying Case

• Stand accessory

• Minimally includes 20W Power Adapter

• Minimally includes 3ft Charging Cable

1.1.5 Thin Client

The offeror shall propose a Thin Client in accordance with the DHS specifications

• Operating System (thin client) – Linux or Windows acceptable

• Kernel Services (thin client) - Kernel that provides networking protocol services between the device and host server to include display, keyboard/mouse inputs, and audio services

• BIOS (thin client) ISO/IEC 19678:2015 (formerly NIST 800-147) compliant to current version as of date of deployment.

• Minimally Installed RAM (thin client) 8 GB

• Minimally Installed RAM (thin client) 512 MB

• Number of Independent Displays Supported 2

• Built-in Display Interface Type - Digital Video Interface (DVI) or DisplayPort

(Version 1.2 or higher) interfaces

• Audio Support - Analog microphone audio input, and stereo analog line level audio output. Headphone/Microphone Combo Ports are acceptable

• Network Interface - Gigabit ethernet or wireless

• USB Ports 4 USB ports (USB 2.0 or USB 3.0); at least 1 USB 3.0 or higher

• Includes Section 508 compliant 104-key QWERTY keyboard with integrated FIPS-

201 Compliant Smart Card Reader

• Mouse - Optical mouse with two buttons and scroll wheel

• Asset Sticker Tagging

• 5Yr Onsite warranty. 48-hour onsite response o Warranty coverage for accidental damage o Hard drives replaced under warranty will not be returned to the vendor. The government will destroy or dispose of these based on the sensitivity level of the system from which they are removed.

• Minimally support Storage of 128 GB solid-state Drive (SSD: minimum 2 years or better rated life span)

2. Static Device: A computing device, equipment storage system, or visual display device that remains in a permanent location and is not transported for normal business functions.

2.1 Stand-alone Workstations

2.1.1 Advanced Workstation

The offeror shall propose an Advanced Workstation in accordance with the DHS production. The processor shall also be industry standard and conform with FirstSource

III IDIQ contract supply chain and information technology security requirements.

o Minimum of six physical cores

• Furnished with an OEM Windows client license to be utilized under the Microsoft

Software Assurance on the DHS Microsoft Enterprise Agreement

• NIST SP 800-147 compliant, Tamper Resistant UEFI 2.6 or later with Secure Boot functionality

• NIST SP 800-193 compliant, Platform Firmware Resiliency Guidelines

• Support Hardware-rooted trust platform and Hardware Security Test Interface (HSTI)

Specification

• CPU Virtualization Extensions w/ Second Level Address Translation (SLAT) support

• CPU Input/output Memory Management Unit (IOMMU)

• O/S Windows 11 Version build 21H2 or newer

• Minimum 32GB (2x16GB) 2133 DDR4, expandable

• Hard Drive: 512GB or better internal solid-state Drive (SSD: minimum 2 years or better rated life span)

• Display/Graphics Discrete FHD graphics card

• Mouse: USB or wireless optical mouse with scroll

• Keyboard: USB or wireless keyboard (ANSI/ISO w/card reader)

• Network Interface: Gigabit ethernet or wireless

• Ports: 6 USB ports (USB 3.0 or later); at least 1 Type-A and 1 Type-C; support for dual monitors

• Expansion Slots: 2 PCI Slots available (PCI and/or PCIe)

• Vendor proposed GPU and controllers are acceptable

• Platform Integrity Trusted Computing Group (TCG) Trusted Platform Module (TPM)

Version 2.0

• Warranty (5 years) Any variation of 5-year manufacturer-offered warranty beyond the standard warranty that is included with device

2.1.2 Standard Workstation

The offeror shall propose a Standard Workstation in accordance with the DHS production. The processor shall also be industry standard and conform with

FirstSource III IDIQ contract supply chain and information technology security requirements.

• Furnished with an OEM Windows client license to be utilized under the Microsoft

Software Assurance on the DHS Microsoft Enterprise Agreement

• NIST SP 800-147 compliant, Tamper Resistant UEFI 2.6 or later with Secure Boot functionality

• NIST SP 800-193 compliant, Platform Firmware Resiliency Guidelines

• Support Hardware-rooted trust platform and Hardware Security Test Interface (HSTI)

Specification

• CPU Virtualization Extensions w/ Second Level Address Translation (SLAT) support

• CPU Input/output Memory Management Unit (IOMMU)"

• O/S: Windows 11 Version build 21H2 or newer

• RAM: Minimum 32GB (2x16GB) 2133 DDR4, expandable

• Hard Drive: 512GB or better internal solid-state Drive (SSD: minimum 2 years or better rated life span)

• Graphics controller (vendor proposed)

• Mouse: USB or wireless optical mouse with scroll

• Keyboard: USB or wireless keyboard (ANSI/ISO w/card reader)

• Network Interface Gigabit ethernet or wireless

• Ports: 4 USB ports (USB 3.0 or higher); at least 1 Type-A and 1 Type-C

• Support for dual monitors

• Expansion Slots: 2 PCI Slots available (PCI and/or PCIe)

• Platform Integrity Trusted Computing Group (TCG) Trusted Platform Module (TPM)

Version 2.0

• Warranty (5 years) Any variation of 5-year manufacturer-offered warranty beyond the

2.1.3 Micro Workstation

The offeror shall propose a Micro Workstation in accordance with the DHS specifications

FirstSource III IDIQ contract supply chain and information technology security requirements.

• Furnished with an OEM Windows client license to be utilized under the Microsoft

Software Assurance on the DHS Microsoft Enterprise Agreement

• NIST SP 800-147 compliant, Tamper Resistant UEFI 2.6 or later with Secure Boot functionality

• NIST SP 800-193 compliant, Platform Firmware Resiliency Guidelines

• Support Hardware-rooted trust platform and Hardware Security Test Interface

(HSTI) Specification

• O/S: Windows 11 Version build 21H2 or newer.

• RAM: Minimum 32GB (2x16GB) 2133 DDR4, expandable

• Hard Drive: 512GB or better internal solid-state Drive (SSD: minimum 2 years or better rated life span)

• Graphics controller (vendor proposed)

• Mouse: USB or wireless optical mouse with scroll

• Keyboard: USB or wireless keyboard (ANSI/ISO w/card reader)

• Network Interface Minimum Gigabit ethernet or wireless

• Ports: 4 USB ports (USB 3.0 or higher); at least 1 Type-A and 1 Type-C; support for dual monitors

• Expansion Slots: 1 slots available (PCI, PCIe, or m2)

• Trusted Computing Group (TCG) Trusted Platform Module (TPM) Version 2.0

• Asset Sticker Tagging

• Power On Self-Test

Warranty (5 years) Any variation of 5-year manufacturer-offered warranty beyond the

3. Domain Device: A device/capability that provides information technology service management for the optimization, administration and security of data, voice, and video transmission, and all interrelated interfaces to support network and application protocols and processing, storing, replication, recovering, monitoring, and auditing of all information system processes.

3.1 Converged Infrastructure

These requirements reflect DHS specifications. The offeror shall propose each Domain

Device in accordance with the specifications provided below.

3.1.1 Large Processor:

DHS Requirements (Additional specifications may be required and identified at the delivery order level.):

FirstSource III IDIQ contract supply chain and information technology security requirements.

• Minimum Quantity - 12 across 6 nodes in cluster, 20 cores per CPU for a total of 40 cores per node for 240 cores total per cluster

• Processor and chipset support for Operating System Trusted Boot & UEFI Secure

Boot

• Processor and chipset support for Trusted execution environment with a crypto module in hardware that is FIPS 140-2 (in process allowed but validated is preferred)

• Processor and chipset support for AES Processor Accelerated Encryption and AVX-

• Processor and chipset support for PKI secure remote power up/down/reset

• NIST SP800-147 compliant, tamper resistant UEFI 2.6 or later w/ Secure Boot functionality, Firmware must support: Hardware-rooted trust platform and Hardware

Security Test Interface (HSTI) specification.

• CPU virtualization Extensions w/ Second Level Address Translation (SLAT) support

• Input/Output Memory Management Unit (IOMMU)

• Graphics device capable of HD (1920 x 1080) or higher- resolution

• Dimensions/Chassis: 2U rack mount server with tool-less rails per node, must be capable of GPU upgrade Chassis with up to 24 x 2.5 Hard Drives, 2CPU configuration, 5 x8, 3 x16 slots per node

• Memory Minimum: 384GB (12 x 32GB RDIMM, Dual Rank) per node

• Software: HCI System Software, HCI Management and HCI Virtualization Software that is capable of supporting Erasure Coding on Flash storage, supports Identity federation with Active Directory Federation Services (ADFS), provides secure access and account management and APIs for storage awareness, and simple and effective centralized management for VM templates, virtual appliances, ISO images and scripts. Includes full integrated stack combining compute virtualization, storage virtualization, network virtualization, and cloud management and monitoring into single hybrid cloud platform for managing VM and orchestrating containers.

• Storage minimum:

• Minimum 4 NVMe, Ultra Performance Express Flash, 2.5 SFF Drive, U.2, Quantity 2 per node,

• 800GB SSD mixed use 12Gbps 512 2.5in Hot-plug AG Drive, 1 DWPD, 3504 TBW, Quantity 10 per node

• Minimum Networking & PCIe: NIC: Quad Port 10GbE SFP+ Adapter, Quantity 1 per node, Total 6 per cluster, 5 x PCie x 8 Slots and 3 x PCIe x 16 Slots per node

• Power Supply: Dual, Hot-plug, Redundant Power Supply (1+1), 1600W per node, 250 Volt Power Cord Required for Use

• Accessories: Bootable operating system controller card + with 2 M.2 Sticks 240G

(RAID 1), Quantity 1 per node, Total 6 per cluster, C13 to C14, PDU Style, 12 AMP,

6.5 Feet (2m) Power Cord, North America, Quantity 2 per node, Total 12 per cluster

• Additional Requirements: Remote access controller. Newest version, Quantity 1, Total 6 per cluster, RAID Controller, Quantity 1, Total 6 per cluster, Top of Rack

Ethernet Switches, Quantity 2 per cluster. 28 ports ea, 28 x 10Gbe SFP+, 2 x

QSFP28, PSU to IO, 2 PSU, Quantity 4 125V 15A 10' NEMA 5-15/C13 Power Cord, Quantity 2 40GbE (QSFP+) to 4 x 10GbE SFP+ Passive Copper Breakout Cable, 0.5 m, Quantity 12 SFP+ to SFP+, 10GbE, Copper Twinax Direct Attach Cable, 3m

• Platform Integrity: TPM Version 2.0 per node, Quantity 6 per cluster, UEFI BIOS

Boot Mode with GPT Partition - based system and cryptographically signed firmware that supports secure boot, secure erase, and system lockdown

• Minimum EPEAT: Bronze

• Section 508 Compliant: Yes

• Delivery Time (Days): 60 Days After Award

• Included Services: Power On Self-Test, Deployment Services, and 1 Unit (1 Student, 1 Day) of Online Training Credits redeemable for one year

• Asset Sticker Tagging, Include total asset visibility of serial numbers with tracking numbers

• Warranty: Include 5‐year 4-hour response mission critical warranty with full replacement for current configuration for any component failure

• Hard drives replaced under warranty will not be returned to the vendor. The government will destroy or dispose of these based on the sensitivity level of the system from which they are removed

3.1.2 Medium Processor

• CPU: The processor shall be, at a minimum no older than 19 months old from the date of production. The processor shall also be industry standard and conform with

FirstSource III IDIQ contract supply chain and information technology security requirements.

• Minimum – Quantity - 16 across 8 nodes in cluster, 10 cores per CPU for a total of 20 cores per node for 160 cores total per cluster

• Processor and chipset support for Operating System Trusted Boot & UEFI Secure

Boot

• Processor and chipset support for Trusted execution environment with a crypto module in hardware that is FIPS 140-2 (in process allowed but validated is preferred)

• Processor and chipset support for AES Processor Accelerated Encryption and AVX-

• Processor and chipset support for PKI secure remote power up/down/reset

• NIST SP800-147 compliant, tamper resistant UEFI 2.6 or later w/ Secure Boot functionality, Firmware must support: Hardware-rooted trust platform and Hardware

Security Test Interface (HSTI) specification.

• CPU virtualization Extensions w/ Second Level Address Translation (SLAT) support

• Input/Output Memory Management Unit (IOMMU)

• Graphics device capable of HD (1920 x 1068) or higher- resolution

• Dimensions/Chassis: 2U rack mount server with tool-less rails per node, must be capable of GPU upgrade, Chassis with up to 24 x 2.5 Hard Drives, 2CPU configuration, 5 x8, 3 x16 slots per node

• Memory Minimum: 384GB (12 x 32GB RDIMM, Dual Rank) per node

• Software: HCI System Software, HCI Management and HCI Virtualization Software that is capable of supporting Erasure Coding on Flash storage, supports Identity federation with Active Directory Federation Services (ADFS), provides secure access and account management and APIs for storage awareness, and simple and effective centralized management for VM templates, virtual appliances, ISO images and scripts. Includes full integrated stack combining compute virtualization, storage virtualization, network virtualization, and cloud management and monitoring into single hybrid cloud platform for managing VM and orchestrating containers.

• Storage minimum supported configurations: Minimum 4 NVMe, 800GB SSD Mix

Use 12Gbps 512 2.5in Flex Bay AG Drive, 3 DWPD, 4380 TBW, Quantity 3 per node

• Minimum Networking & PCIe NIC: Quad Port 10GbE SFP+ Adapter, Quantity 1 per node, Total 8 per cluster, 5 x PCie x 8 Slots and 3 x PCIe x 16 Slots per node

• Power Supply: Dual, Hot-plug, Redundant Power Supply (1+1), 1600W per node, 250 Volt Power Cord Required for Use

• Accessories: Bootable operating system controller card + with 2 M.2 Sticks 240G

(RAID 1), Quantity 1 per node, Total 8 per cluster, C13 to C14, PDU Style, 12 AMP,

6.5 Feet (2m) Power Cord, North America, Quantity 2 per node, Total 16 per cluster

• Additional Requirement: Remote access controller. Newest version, Quantity 1, Total

8 per cluster, RAID Controller, Quantity 1, Total 8 per cluster, Top of Rack Ethernet

Switches, Quantity 2 per cluster. 28 ports ea, 28 x 10Gbe SFP+, 2 x QSFP28, PSU to

IO, 2 PSU, Quantity 4 125V 15A 10' NEMA 5-15/C13 Power Cord, Quantity 2

40GbE (QSFP+) to 4 x 10GbE SFP+ Passive Copper Breakout Cable, 0.5 m, Quantity 16 SFP+ to SFP+, 10GbE, Copper Twinax Direct Attach Cable, 3m, Platform Integrity: TPM Version 2.0 per node, Quantity 8 per cluster

• UEFI BIOS Boot Mode with GPT Partition - based system and cryptographically signed firmware that supports secure boot, secure erase, and system lockdown

• Minimum EPEAT: Bronze

• Section 508 Compliant: Yes

• Delivery Time (Days): 60 Days After Award

• Warranty: Include 5‐year 4-hour response mission critical warranty with full replacement for current configuration for any component failure

• Hard drives replaced under warranty will not be returned to the vendor. The government will destroy or dispose of these based on the sensitivity level of the system from which they are removed

• Included Services: Power On Self-Test, Deployment Services, and 1 Unit (1 Student, 1 Day) of Online Training Credits redeemable for one year

• Asset Sticker Tagging, Include total asset visibility of serial numbers with racking numbers

3.1.3 Small Processor:

• CPU: The processor shall be, at a minimum no older than 19 months old from the date of production. The processor shall also be industry standard and conform with

FirstSource III IDIQ contract supply chain and information technology security requirements.

• Minimum Quantity - 8 across 4 nodes in cluster, 10 cores per CPU for a total of 20 cores per node - for 80 cores total per cluster

• Processor and chipset support for Operating System Trusted Boot & UEFI Secure

Boot

• Processor and chipset support for Trusted execution environment with a crypto module in hardware that is FIPS 140-2 (in process allowed but validated is preferred)

• Processor and chipset support for AES Processor Accelerated Encryption and AVX-

• Processor and chipset support for PKI secure remote power up/down/reset

• NIST SP800-147 compliant, tamper resistant UEFI 2.6 or later w/ Secure Boot functionality, Firmware must support: Hardware-rooted trust platform and Hardware

Security Test Interface (HSTI) specification.

• CPU virtualization Extensions w/ Second Level Address Translation (SLAT) support

• Input/Output Memory Management Unit (IOMMU)

• Graphics device capable of HD (1920x 1080) or higher- resolution

• Dimensions/Chassis: 2U rack mount server with tool-less rails per node, must be capable of GPU upgrade, Chassis with up to 24 x 2.5 Hard Drives, 2CPU configuration, 5 x8, 3 x16 slots per node

• Memory Minimum: 192GB (12 x 16GB RDIMM, Dual Rank) per node

• Software: HCI System Software, HCI Management and HCI Virtualization Software that is capable of supporting Erasure Coding on Flash storage, supports Identity federation with Active Directory Federation Services (ADFS), provides secure access and account management and APIs for storage awareness, and simple and effective centralized management for VM templates, virtual appliances, ISO images and scripts. Includes full integrated stack combining compute virtualization, storage virtualization, network virtualization, and cloud management and monitoring into single hybrid cloud platform for managing VM and orchestrating containers.

• Storage minimum supported configurations: Minimum 4 NVMe, 400GB SSD Mixed

Use 12Gbps 512e 2.5in Hot Plug Drive, PM5-M, 10 DWPD, 7300 TBW, Quantity 2 per node

• Minimum Networking & PCIe: NIC: Intel X710 Quad Port 10GbE SFP+, rNDC

Adapter, Quantity 1 per node, Total 4 per cluster, 5 x PCie x 8 Slots and 3 x PCIe x

16 Slots per node

• Power Supply: Dual, Hot-plug, Redundant Power Supply (1+1), 1600W per node, 250 Volt Power Cord Required for Use

• Accessories: Bootable operating system controller card + with 2 M.2 Sticks 240G

(RAID 1), Quantity 1 per node, Total 4 per cluster, C13 to C14, PDU Style, 12 AMP,

6.5 Feet (2m) Power Cord, Quantity 2 per node, Total 8 per cluster

• Additional Requirement: Remote access controller. Newest version, Quantity 1, Total

4 per cluster, RAID Controller, Quantity 1, Total 4 per cluster

• Top of Rack Ethernet Switches, Quantity 2 per cluster. 12 ports ea, 2 x 10GbE SFP+, 3 x 100GbE QSFP28, FAN to IO, 2 x AC PSU, Quantity 1 single RU Dual Tray for

4-post rack only, Quantity 4 125V 15A 10' NEMA 5-15/C13 Power Cord, Quantity 2

100GbE QSFP28 to QSFP28 Passive Copper Direct Attach Cable 0.5M Cable, Quantity 8 SFP+ to SFP+ 10GbE Copper Twinax 3M

• Platform Integrity: TPM Version 2.0 per node, Quantity 4 per cluster, UEFI BIOS

Boot Mode with GPT Partition - based system and cryptographically signed firmware that supports secure boot, secure erase, and system lockdown

• Section 508 Compliant: Yes

• Delivery Time (Days): 60 Days After Award

• Warranty: Include 5‐year 4-hour response mission critical warranty with full replacement for current configuration for any component failure

• Hard drives replaced under warranty will not be returned to the vendor. The government will destroy or dispose of these based on the sensitivity level of the system from which they are removed

• Included Services: Power On Self-Test, Deployment Services, and 1 Unit (1 Student, 1 Day) of Online Training Credits redeemable for one year

• Asset Sticker Tagging, Include total asset visibility of serial numbers with tracking

3.2 Server Systems

These requirements reflect DHS specifications. The offeror shall propose each server in accordance with the specifications provided below.

3.2.1 Small Server

FirstSource III IDIQ contract supply chain and information technology security requirements.

• Minimum count of two 8 core processor or higher, 3.30 GHz processor or faster

• At least 24MB cache

• Capable of expansion to quad (4 CPUs) processors

• Minimum 192GB Memory, expandable to support 2TB

• Minimum Internal Storage 12 x 2.4TB SSD Mixed use drive

• Capable of expansion to 16 drives minimum

• Supports multiple Windows Server OS (2019 and beyond), Government furnished, OS licenses (32/64 bit)

• Option for 110 or 220 volt power

• External Storage Array Support with minimum support for Fibre Channel, iSCSI, and or SAS

• Dual 10GbE and dual 1GbE Network interfaces

• Rails for Rack installation

• Minimum of two (2) USB 3.0 compatible interface ports

• At least 8 Available PCIe slots available through risers or on-board

• Internal RAID controller(s) with support for RAID 0, 1, 5, and 60 capabilities

• Hot plug redundant power supply

• Hot plug redundant cooling numbers

• Warranty: Include 5‐year 4-hour response mission critical warranty with full replacement for current configuration for any component failure o Hard drives replaced under warranty will not be returned to the vendor. The government will destroy or dispose of these based on the sensitivity level of the system from which they are removed o o

3.2.2 Medium Server

FirstSource III IDIQ contract supply chain and information technology security requirements.

• Minimum of 16 cores per CPU for a total of 32 cores

• Processor and chipset support for Operating System Trusted Boot & UEFI Secure

Boot

• Processor and chipset support for Trusted execution environment with a crypto module in hardware that is FIPS 140-2 (in process allowed but validated is preferred)

• Processor and chipset support for AES Processor Accelerated Encryption and AVX-

• Processor and chipset support for PKI secure remote power up/down/reset

• NIST SP800-147 compliant, tamper resistant UEFI 2.6 or later w/ Secure Boot functionality, Firmware must support: Hardware-rooted trust platform and Hardware

Security Test Interface (HSTI) specification.

• CPU virtualization Extensions w/ Second Level Address Translation (SLAT) support

• Input/Output Memory Management Unit (IOMMU)

• Minimum of 12 months of support for pre-configured disk images

• Graphic: Graphics device capable of HD (1920 x 1080) or higher resolution

• Dimensions/Chassis: 2U rack mount server with tool-less rails and with LCD Bezel, with a depth no more than 28.5 inches from rack mounting ears to back of the server chassis

• Riser Config: 3x8, 4x16 with double-width GPU-capable

• Minimum 32.5" Chassis with 8 32.5" SAS/SATA Hard Drives with RAID controller with 8Gb cache

• Memory Minimum: 96GB (12 x 8GB Single Rank), 12 DIMM Blanks for System with 2 Processors

• Supports multiple Windows Server OS (2019 and beyond), Government furnished, OS licenses (32/64 bit)

• Minimum Storage minimum supported configurations: 2 x 480GB SSD SATA Mixed

Use 2.5in Hot-Plug Drives, 6 x 1.8TB 10K RPM SAS 2.5in Hot-plug Hard Drive

• Minimum Networking & PCIe: On-Board LOM Broadcom 5720 DP 1gb, NIC: Dual

Port 10GbE BASE-T Adapter, PCIe Low Profile (Copper), 3 x PCie x 8 Slots, 4 x

PCie x 16 Slots

• External Storage Array Support with minimum support for Fibre Channel, iSCSI, and or SAS

• Power Supply: Dual, Hot-plug, Redundant Power Supply (1+1), 1100W

• Accessories: External DVD ROM SATA; 2 x Power Cord: C13 to C14, PDU Style, 12 AMP, 6.5 Feet (2m)

• Additional Requirement: Remote access controller. Newest version. Enabled Group

Manager, Password Generation

• Platform Integrity: TPM Version 2.0; UEFI BIOS Boot Mode with GPT Partition -based system and cryptographically signed firmware that supports secure boot, secure erase, and system lockdown

• Minimum EPEAT: Bronze

• Energy Star Compliant: Yes

• Section 508 Compliant: Yes

• Delivery Time (Days): 60 Days After Award

• Warranty: Include 5‐year 4-hour response mission critical warranty with full replacement for current configuration for any component failure

• Hard drives replaced under warranty will not be returned to the vendor. The government will destroy or dispose of these based on the sensitivity level of the system from which they are removed

• Included Services: Power On Self-Test, Imaging

3.2.3 Large Server

FirstSource III IDIQ contract supply chain and information technology security requirements.

• Minimum of 16 cores per CPU for a total of 32 cores

• Processor and chipset support for Operating System Trusted Boot & UEFI Secure

Boot

• Processor and chipset support for Trusted execution environment with a crypto module in hardware that is FIPS 140-2 (in process allowed but validated is preferred)

• Processor and chipset support for AES Processor Accelerated Encryption and AVX-

• Processor and chipset support for PKI secure remote power up/down/reset

• NIST SP800-147 compliant, tamper resistant UEFI 2.6 or later w/ Secure Boot functionality, Firmware must support: Hardware-rooted trust platform and Hardware

Security Test Interface (HSTI) specification.

• CPU virtualization Extensions w/ Second Level Address Translation (SLAT) support

• Ability to support persistent memory module technology, which can be accessed as memory or as non-volatile storage in memory DIMM slots, enabling low-latency storage on the memory bus.

• External Storage Array Support with minimum support for Fibre Channel, iSCSI, and or SAS

• Input/Output Memory Management Unit (IOMMU)

• Graphics device capable of HD (1920 x 1080) or higher- resolution

• Dimensions/Chassis: 2U rack mount server with tool-less rails and with LCD Bezel or similar LCD integration, with a depth no more than 28.5 inches from rack mounting ears to back of the server chassis, Minimum 2.5" Chassis, Riser Config:

3x8, 4x16 with double-width GPU-capable, 2.5" Chassis with 16 x SAS/SATA Hard

Drives for 2 Cpu Configuration, with RAID controller with 8Gb cache

• Memory: 192GB (12 x 16GB 2933Mhz DDR4 RDIMM slots, Dual Rank, Supports registered ECC DDR4 DIMMs only), 16 DIMM Blanks for System with 2 Processors

• O/S: Supports multiple Windows Server OS (2019 and beyond), Government furnished, OS licenses (32/64 bit)

• Storage minimum supported configurations: 2 x 480GB SSD SATA Mixed Use 2.5in

Hot-Plug Drives, 6 x 2.4TB 10K RPM SAS 12Gbps 512e 2.5in Hot-plug Hard Drive

Mixed Use

• Minimum Networking & PCIe: On-Board LOM- Broadcom 5720 QuadPort 1gb, NIC: Dual Port 10GbE BASE-T Adapter, PCIe Low Profile, 3 x PCie x 8 Slots, 4 x

PCie x 16 Slots

• Power Supply: Dual, Hot-plug, Redundant Power Supply (1+1), 1100W

• Accessories: External DVD ROM SATA, 2 x Power Cord: C13 to C14, PDU Style, 12 AMP, 6.5 Feet (2m)

• Additional Requirement: Remote access controller. Newest version. Enabled Group

Manager, Password Generation

• Platform Integrity: TPM Version 2.0, UEFI BIOS Boot Mode with GPT Partition -based system and cryptographically signed firmware that supports secure boot, secure erase, and system lockdown

• Minimum EPEAT: Bronze

• Energy Star Compliant: Yes

• Section 508 Compliant: Yes

• Delivery Time (Days): 60 Days After Award

• Warranty: Include 5‐year 4-hour response mission critical warranty with full replacement for current configuration for any component failure

• Hard drives replaced under warranty will not be returned to the vendor. The government will destroy or dispose of these based on the sensitivity level of the system from which they are removed

• Included Services: Power On Self-Test, Imaging

Asset Sticker Tagging, Include total asset visibility of serial numbers with tracking

3.3 Uninterruptible Power Systems

These requirements reflect DHS specifications. The offeror shall propose the Small UPS in accordance with the specifications provided below.

3.3.1 Small UPS

This UPS is intended to be installed in pairs in a standard server rack.

• At least 2200 VA in size

• At least 20 Amp L5-20P plug

• SNMP management card or integrated SNMP capability

• 120 Volts

• 2U rack mount

• 3 Years Basic Support: Next Business Day Parts and Labor Onsite Response

• One (1) L5 – 20R for connection to the rack 120 volt PDU

4. Peripheral Devices: Auxiliary hardware and software for system management, productivity and collaboration, monitoring, and sustainment for small form factor devices, static devices, domain devices, and VDI devices.

These requirements reflect DHS specifications. The offeror shall propose the Peripheral

Devices in accordance with the specifications provided below.

4.1 Monitors

4.1.1 22” Wide Flat Panel

• Minimum 21.5” screen size

• Compatible with Video Electronics Standards Association (VESA) mounting standards 100mm X 100mm

• Include all hardware to allow for use of a VESA compliant mount.

• Monitor stand with tilt, pivot and vertical adjustment capability.

• Minimum 1680X1050 Resolution

• Minimum of Display Port (DP) Connection or adaptor to DP.

• Minimum of 1 HDMI port

• Minimum 5' DP cable for use with workstation

• EPEAT certification

• Identify the manufacturer warranty included with the item

4.1.2 24” Wide Flat Panel

• Minimum 23.5” screen size

• 16:9 aspect ratio

• Compatible with Video Electronics Standards Association (VESA) mounting standards 100mm X 100mm o Include all hardware to allow for use of a VESA compliant mount.

• Monitor stand with tilt, pivot and vertical adjustment capability.

• Ability to be set in landscape or portrait mode.

• Minimum 1920 X 1080 Resolution

• Minimum of Display Port (DP) Connection or adaptor to DP

• Minimum 5’ DP cable for use with workstation

4.1.3 34” Wide Curved Panel

• 34” screen size

• Compatible with Video Electronics Standards Association (VESA) mounting standards 100mm X 100mm o Include all hardware to allow for use of a VESA compliant mount.

• Monitor stand with tilt and vertical adjustment capability.

• 3440 x 1440 Minimum resolution

• 21X9 Minimum Aspect Ratio

• Curved screen

• Includes driver/application to allow the screen to be split and treated as multiple separate monitors.

• Minimum of Display Port (DP) Connection or adaptor to DP

• Minimum 5' DP cable for use with workstation

4.2 USB Encrypted Memory Drives and/or External Hard Drives

• USB 3.0 or better, backwards compatible with USB 1.1

• Provided in 128GB (120GB acceptable), 512GB (500GB acceptable), 1TB, and 2TB encrypted storage capacity

• Solid State Drives (SSD)

• USB-C capable desired

• No installation of additional software or drivers required

• Device does not block other ports

• 256-bit hardware based AES

• Supports FIPS 140-2 certified encryption

• At least 10MB/sec write speed

• At least 24 MB/Sec read speed

• Waterproofing – IP68 or better

• No requirement for included standard OEM cable length

• USB-C extension cable – Minimum 3ft

• Compatible with Windows and Apple Mac OS Operating Systems (OS)

• No maintenance required

• Vendor proposed form factor acceptable

4.3 Docking Stations

4.3.1 Base Docking Station

• USB 3.0 Type A or better interface to notebook

• Support USB Type C desired with the following extended capabilities:

o Power Distribution to the Notebook, minimum 60 Watt o Compatible with Apple Mac OS

• Power supply included

• Minimum of 2 USB 3.0 Type A ports or better, compatible with USB 2.0

• Minimum 3-foot cable with USB 3.0 or better Type A connection for notebook on one end and compatible with the proposed device on the other. Multiple connected cables may be proposed for the total length, but must clearly identify how they interconnect

• Minimum 3-foot cable with USB Type C connection for the notebook on one end and compatible with the proposed device on the other. Multiple connected cables may be proposed for the total length but must clearly identify how they interconnect.

o Shall support a minimum of USB 3.1 or better o Shall support power distribution of at least 60 Watt for connection to the notebook.

• Minimum of 4 total USB ports, without the use of an external hub

• Minimum of 1 port that supports USB Battery Charging 1.2

• Full size dual Display Port (DP) ports, native Display Port connectors, no adaptors

• Minimum 2 HDMI ports

• Support for dual monitors up to a minimum of 3840 X 2160 on each monitor.

• Separate 3.5 mm stereo and mic ports. If a single combined port is provided, then a splitter shall be included in the configuration.

• 10/100/1000 Ethernet connection

• Identify the manufacturer warranty included with the docking.

4.3.2 Docking Station Bundle

• Docking station base:

o USB 3.0 or better Type A interface to notebook o Support USB Type C desired with the following extended capabilities:

• Power Distribution to the Notebook, minimum 60 Watt

• Compatible with Apple Mac OS o Power supply included o Minimum of 2 USB 3.0 or better Type A ports, compatible with USB 2.0 o Minimum 3-foot cable with USB 3.0 or better Type A connection for notebook on one end and compatible with the proposed device on the other.

Multiple connected cables may be proposed for the total length, but must clearly identify how they interconnect o Minimum 3-foot cable with USB Type C connection for the notebook on one end and compatible with the proposed device on the other. Multiple connected cables may be proposed for the total length but must clearly identify how they interconnect.

• Shall support a minimum of USB 3.1 or better

• Shall support power distribution of at least 60 Watt for connection to the notebook.

o Minimum of 4 total USB ports, without the use of an external hub o Minimum of 1 port that supports USB Battery Charging 1.2 o Full size dual Display Port (DP) ports, native Display Port connectors, no adaptors o Minimum 2 HDMI ports o Support for dual monitors up to a minimum of 3840 X 2160 on each monitor.

o Separate 3.5 mm stereo and mic ports. If a single combined port is provided, then a splitter shall be included in the configuration.

o 10/100/1000 Ethernet connection o Identify the manufacturer warranty included with the docking.

• Minimum 7 outlet surge suppressor with 1200 Joules capacity

• Include a minimum of 2 USB ports

• Include a USB Integrated keyboard with Smart Card Reader o Integrated separate 10 # keypad o Smart Card Reader

• USB optical Mouse with minimum 3 buttons and track wheel

4.4 Desktop Printers

4.4.1 Portable Printer

• Baseline: Mobile All-in-One Printer/Scanner

• Battery Operation: Rechargeable Lithium Ion

• Standard Connectivity: USB 2.0 Print/Scan

• Wireless Connectivity: Wireless, WiFi-Direct, and Bluetooth low energy

• Printer Paper Sizes: Letter, Legal, Business #10 Envelope, 8x10, 5x7, 4x6, and 3x5

• Weight (includes battery): No more than 7 lbs.

• Auto document Scan: 10 page auto document feeder

• Scan Resolution: 600 x 600 dpi

• Energy Star Compliant: Yes

• Section 508 Compliant: Yes

• Included USB cable: 6 feet

• Included ink: Extra Large Black and Color

• Included case: Lightweight clamshell style (Hermitshell Hard EVA or equivalent)

• Delivery Time (Days): 60 days

• Minimum 3yr warranty OEM or 3rd Party that includes onsite support and next business day response

• Included Services: Power On Self-Test

4.4.2 Local Printer

4.4.2.1 Black and White Local Printer

• Minimum 22 ppm

• Minimum 16 MB RAM

• Minimum 1200dpi

• LASER or LED print mechanism

• Duplexing

• USB interface

• Minimum 3yr warranty OEM or 3rd Party that includes onsite support and next business day response

4.4.2.2 Color Local Printer

• Minimum 15 ppm color

• Minimum 64 MB RAM

• Laser or LED print mechanism

• Support PCL 5 or higher

• Minimum 600 X 600 dpi

• USB interface

• Duplexing

4.4.3 Network Printer

4.4.3.1 Black and White Network Printer

• Minimum 60 ppm black

• Minimum 128 MB RAM expandable to 512MB RAM

• Minimum 600 sheet input capacity

• LASER or LED print mechanism

• Support PCL 5 or higher

• Support direct printing of Postscript

• Minimum 1200 X 1200 dpi

• Minimum 10/100/1000 Network Interface

• Support for 802.1x EAP-TLS

• Duplexing

• If the device includes a hard drive:

o Hard drives replaced under warranty will not be returned to the vendor. The government will destroy or dispose of these based on the sensitivity level of the system from which they are removed.

4.4.3.2 Color Network Printer

• Minimum 50 ppm Black

• Minimum 50 ppm Color

• Minimum 96 MB RAM expandable to 512MB RAM

• Minimum 600 sheet input capacity

• LASER or LED print mechanism

• Support PCL 5 or higher

• Support direct printing of Postscript

• Minimum 10/100/1000 Network Interface

• Support for 802.1x EAP-TLS

• Duplexing

• Minimum 600 X 600 dpi

• If the device includes a hard drive:

o Hard drives replaced under warranty will not be returned to the vendor. The government will destroy or dispose of these based on the sensitivity level of the system from which they are removed.

4.5 Desktop Scanner

• Minimum 600 optical dpi

• Capable of user selected scan resolution

• Minimum 25ppm scan rate

• No Flat Bed Scanner

• Automatic document feeder (ADF)

• Straight paper path for ADF scanning

• Ability to scan documents down to 2” by 2”

• Capable of scanning both side of paper simultaneously

• Perform automatic elimination of blank pages

• Automatically generate PDF files from scanned image

• Minimum 24 Bit Color

• Capable of minimum 8-bit grey scale scanning

• Compatible with Windows 10 and newer

• TWAIN compatible driver

• Minimum USB 2.0 interface

• Support both 110 and 220 voltages

• 5Yr Advanced Exchange warranty

• Minimum 3m USB interface cable, USB Type A on one end and compatible with the proposed device on the other. Multiple connected cables may be proposed for the total length but must clearly identify how they interconnect.

• If a proposed scanner has WiFi capability, then it shall provide:

o Support 802.11 a/b/g/n.

o Support 802.1x EAP-TLS certificate-based authentication to the wireless network.

o WiFi shall be turned off upon delivery to the government. Enabling this functionality shall be secured by an administrative password, which shall be provided at or prior to delivery.

4.6 Web Camera

• Minimally Certified Compatible with Microsoft Teams.

• Microsoft DirectShow support/compatibility

• Minimum USB 2.0 compatible

• Minimum 3m USB Interface cable, USB Type A on one end and compatible with the proposed device on the other. Multiple connected cables may be proposed for the total length but must clearly identify how they interconnect.

• Drivers for: Microsoft Windows 10 or newer

• Able to load drivers without loading additional applications programs (the camera will be used as part of specific approved applications) Any included software, except drivers, is not authorized for use.

• HD support for 720p-1080p video recordings (H.264 support).

• Widescreen capable, with a minimum 90-degree field of view.

• Auto focus preferred, fixed focus acceptable.

• Precision optical glass lens components (or similar)

• Possesses a digital (not analog) zoom that can be manipulated via software/drivers.

• Visible indicator that camera is active

• Integrated stereo microphone with built-in noise cancellation

• Standard threaded camera mounting base for use with tripods and stands

• Universal clip for LCD monitors or laptops that extends no more than 1” over the top bezel

5. VAR Services: Value-added Reseller (VAR) services consist of, but are not limited to, configuration consulting and design, systems integration, installation of computer equipment, customization of hardware or software, training, product technical support, hardware and software maintenance service and end user support.

The Pricing Matrix for this IDIQ contract requires labor rates for both onsite

(Contractor) and offsite (Government-based) efforts. Any VAR services under

FirstSource III must be provided along with all applicable vendor and industry certifications relative to the specific commercial commodities procured under the vehicle.

5.1 Tier I/Level I Support

This is the initial support level responsible for basic customer issues or basic level technical support functions. A Tier I specialist shall be able to determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem.

Support under Tier I may include but is not limited to: basic troubleshooting issues such as resolving username and password problems, installing

(uninstalling/reinstalling) of basic hardware and software applications, verifying proper hardware and software set up, understanding basic network configurations and user requirements, and end-user training.

• Education level preferred for related Tier I services – High School Diploma

/ GED or above

• Years of experience required for related Tier I services – 2 years or above

• Must be Industry-standard Certified at minimum (and preferably Vendor certified)

5.1.1 Hardware Technician

• Conduct sites surveys

• Assess and document current site network configuration and user requirements

• Analyze existing requirements and prepare specifications for hardware acquisitions

• Prepare engineering plans and site installation

• Assist in developing Technical Design Packages

• Develop hardware installation schedules

• Prepare drawings documenting configuration changes at each site

• Prepare site installation and test reports

• Configure computers, communications devices and peripheral equipment

• Install network hardware

• Train site personnel in proper use of hardware

• Assist in building specialized interconnecting cables

5.1.2 Helpdesk Specialist

• Provide phone and in-person support to users in the areas of:

o E-mail o LAN/WAN o Directories o Standard desktop images…