70RSAT26RFI000031

DRAFT

STATEMENT OF WORK

Department of Homeland Security Science and Technology Directorate

Communications Services

Digital Media Services

1.0 GENERAL

1.1 Background

1.1.1 The United States Department of Homeland Security (DHS) is charged with protecting the American people and securing our homeland from evolving threats. The DHS Science and Technology Directorate (S&T) operationalizes scientific, engineering, and technological resources to deliver and deploy solutions that make America safer and enforce laws.

1.1.2 The Communications Services (CS) group supports this effort by sharing information about S&T’s research, development, test and evaluation activities on behalf of DHS Components and homeland security practitioners across industry, academia, and all levels of Government. Through targeted outreach campaigns such as speaking engagements, press releases, media interviews, digital and social media, feature articles, scriptwriting, video production and management of S&T’s web sites, CS provides insight into S&T’s research initiatives, technological advancements, and funding opportunities.

1.1.3 The purpose of this acquisition is to acquire a full range of specialized digital media services, writing/editing, and technical support. S&T CS is seeking innovative communications and digital media services to enhance and augment CS’s outreach capabilities in support of S&T’s priorities and strategic direction.

1.2 Scope

1.2.1 The scope of work for this acquisition includes labor, materials, equipment, and supplies necessary to provide communications, digital media services and technical support to S&T, in accordance with the requirements outlined in this Statement of Work. This contract is limited to S&T staffing only. Any other activity, such as specific project funding, shall require a different funding vehicle.

1.2.2 Technical Direction

Performance of work under this task order shall be subject to the technical direction of the COR. The term “Technical Direction” is defined to include, without limitation, the following: (a) Directions to the Contractor which redirect the contract effort, shift work emphasis between work areas of tasks, require pursuit of certain lines of inquiry, fill in details or otherwise serve to accomplish contractual statement of work. (b) Provision of information to the Contractor that assists in the interpretation of drawings, specifications or technical portions of the work description. (c) Review and, where required by the contract, approval of technical reports, drawings, specifications and technical information to be delivered by the Contractor to the Government under the contract. Technical direction must be within the general scope of work stated in the contract. The COR does not have authority to and may not issue any technical direction which (i) constitutes an assignment of additional work outside the general scope of the contract;

(ii) constitutes a change as defined in the contract clause entitled “Changes” (FAR 52.243-1); (iii) in any manner cause an increase or decrease in the total contract cost or price, the fixed fee or the time required for contract performance; or (iv) changes any of the expressed terms, conditions, or specifications of the contract. All technical directions shall be issued in writing by the COR or shall be confirmed in writing within five (5) working days after issuance. The Contractor shall proceed promptly with the performance of technical directions duly issued by the COR in the manner prescribed by this article. If, in the opinion of the Contractor, any instruction or direction issued by the COR is within one of the categories and defined in (i) through (iv) above, the Contractor shall not proceed but shall notify the CO in writing within five (5) working days after the receipt of any instruction or direction and shall request the CO to modify the contract accordingly. Upon receiving such notification from the Contractor, the CO shall issue an appropriate contract modification or advise the Contractor in writing that, in his/her opinion, the technical direction is within the scope of the contract. The Contractor shall thereupon proceed immediately with the direction given. A failure of the parties to agree upon the nature of the instruction or direction or upon the contract action to be taken with respect hereto shall be subject to the provisions of the contract clause titled, “Disputes” (FAR 52.233-1).

1.3 Objective

The objective of this acquisition is to provide DHS S&T with specialized communications, digital media services, technical support, and 508 compliance support to create impactful outreach campaigns and digital media products that highlight S&T’s research, development, test and evaluation efforts. The selected Contractor will contribute innovative communications and digital media services to enhance CS’s outreach initiatives in support of S&T’s priorities and strategic direction.

1.4 Deliverables

See Section 3.0 for specific information regarding deliverables.

1.5 Applicable Documents

1.5.1 The Contractor will comply with requirements of the following documents, the most recent approved versions, to meet the requirements of this contract:

• Amendment to the Rehabilitation Act of 1973, Section 508 http://www.section508.gov/

• DHS Management Directive 0030 https://www.dhs.gov/sites/default/files/publications/mgmt/administrative-management/mgmt-dir_123-06-use-of-dept-homeland-security-seal_revision-00.pdf

• Federal Acquisition Regulations https://www.acquisition.gov/far/

• Federal Travel Regulations https://www.gsa.gov/policy-regulations/regulations/federal-travel-regulation

• DHS Management Directive 11042.1 http://www.dhs.gov/xlibrary/assets/foia/mgmt_directive_110421_safeguarding_sensitive_but_un classified_information.pdf

2.0 SPECIFIC REQUIREMENTS/TASKS

2.1 TASK 1: Digital Design Services

• 2.1.1 Conceptualize, design and execute responsive and interactive digital publications (annual reports, strategic plans, fact sheets, brochures, etc.) for delivery across multiple platforms, including web, mobile, social media and intranet sites.

• 2.1.2 Collaborate with CS, program managers, and others to capture the vision and purpose of S&T products.

http://www.section508.gov/ https://www.dhs.gov/sites/default/files/publications/mgmt/administrative-management/mgmt-dir_123-06-use-of-dept-homeland-security-seal_revision-00.pdf https://www.dhs.gov/sites/default/files/publications/mgmt/administrative-management/mgmt-dir_123-06-use-of-dept-homeland-security-seal_revision-00.pdf http://www.acquisition.gov/far/ https://www.gsa.gov/policy-regulations/regulations/federal-travel-regulation https://www.gsa.gov/policy-regulations/regulations/federal-travel-regulation http://www.dhs.gov/xlibrary/assets/foia/mgmt_directive_110421_safeguarding_sensitive_but_unclassified_information.pdf http://www.dhs.gov/xlibrary/assets/foia/mgmt_directive_110421_safeguarding_sensitive_but_unclassified_information.pdf

• 2.1.3 Deliver graphics compatible across platforms, including S&T microsite, tablets, mobile devices, social media sites, S&T intranet (SharePoint), and other browser-based applications.

• 2.1.4 Demonstrate knowledge of interactive design, user-centered design, brand development, digital marketing and the creative interpretation of technical concepts.

• 2.1.5 Create information graphics to communicate complex technical concepts and systems.

• 2.1.6 Take creative direction from government program manager and work independently and collaboratively in a fast-paced team environment.

2.2 2D/3D Modeling and Animation Services

• 2.2.1 Produce original 2D/3D animations and graphic renderings of characters, objects and environments to depict S&T’s technology concepts and scenarios for use across multiple platforms.

• 2.2.2 Develop storyboards and illustrate design concepts for implementation.

• 2.2.3 Collaborate with CS print and video designers to create visual effects such as kinetic typography and motion graphic animation for multiple platforms.

• 2.2.4 Use stop-motion and computer-generated animation techniques to design and develop 2D and 3D renderings for interactive and non-interactive media.

2.3 Video Production

• 2.3.1 Participate in the video development cycle, including script writing, storyboarding, video recording, b-roll capture, and post-production editing (narration, music, 2D and 3D animation, graphics and special effects).

• 2.3.2 Organize and manage studio and location shoots, on camera interviews and set direction, to develop and archive short informational and promotional videos for multiple distribution channels (websites, social media, presentations, mobile applications).

• 2.3.3 Deliver and distribute video content for multiple platforms and formats.

• 2.3.4 Organize, store and maintain files and provide access to CS team members as needed.

2.4 Social Media

• 2.4.1 Work with CS social media staff to use existing and new tools to raise S&T’s visibility among key audiences via S&T’s social media sites (X, LinkedIn, YouTube, Facebook, Instagram and others).

• 2.4.2 Employ design techniques to create visually appealing imagery for S&T’s platforms.

• 2.4.3 Provide monthly analytics reports to COR/PM, and as requested for specialized initiatives and campaigns.

• 2.4.4 Develop and manage a strong posting schedule to maintain platform algorithm effectiveness.

• 2.4.5 Work to develop a distinctive S&T voice when amplifying content and announcements.

2.5 Websites and Webcasts

• 2.5.1 Support S&T by engaging internal and external website users through linking multiple digital channels (web, mobile technologies, social media) and provide monthly analytics reports to COR/PM, and as requested for specialized initiatives and campaigns.

• 2.5.2 Work with CS to develop and implement targeted content strategies for interactive content and responsive design.

• 2.5.3 Enhance S&T’s capabilities in presenting webcasts and multimedia capabilities.

2.6 Outreach Team Support for Digital Media Services

• 2.6.1 Participate in CS staff meetings weekly to update team on status of digital media program.

• 2.6.2 Attend meetings called by the CS Deputy Director and other staff as required.

• 2.6.3 Collaborate and share information with CS team members including designers, photographers and videographers.

• 2.6.4 Participate in federal employee-led CS teams that provide communications and outreach services to designated S&T offices.

• 2.6.5 Interact with program managers and support personnel to identify programs/projects for digital media applications.

• 2.6.6 Provide monthly status report on digital media initiatives underway to the COR/PM.

2.7 TASK 2 – Creative Services

CS provides creative services for S&T, including custom layouts, graphics and illustrations, photographic and video documentation, and webinars. Optional surge support is available as needed.

• 2.7.1 Graphic Services – Provide custom layouts, graphics, and illustrations for communication products, including fact sheets, reports, brochures, newsletters, emails, posters, briefings, PowerPoint presentations, exhibit displays, social media, websites, branded materials, and event signage and collateral.

• 2.7.2 Photography Services – Document internal and external events, fulfill photo requests, maintain archives, coordinate shoots, and secure clearances.

• 2.7.3 Video Production – Capture internal and external events, maintain b-roll database, conduct all aspects of video production, including, but not limited to, concept development, story boarding, coordinating and setting-up equipment, shooting, uploading, non-linear editing, and postproduction of music, special effects and motion graphics. Conduct client coordination, field produce, and secure clearances.

• 2.7.4 Webcasting Services (aka Webinars) – Provide technical staff for all S&T webcasting events, including equipment set-up, operation, editing, posting, and analytics reporting.

• 2.7.5 Printing – Complete all paperwork, ensure branding and formatting, review proofs, apply quality control, and handle large format printing, mounting.

2.8 Speaker Requests

Manage approvals for S&T staff speaking requests and maintain database of staff speaking engagements.

• 2.8.1 Prepare, submit, and monitor speaker request forms submitted for S&T executive and DHS Office of Public Affairs approval.

• 2.8.2 Coordinate with S&T Travel staff to submit approval packages for international speaking events.

2.9 Writer

CS writes editorial content for internal and external release on S&T programs, products, technologies, and opportunities.

• 2.9.1 Initiate contacts, research, interview subject matter experts, draft and edit materials, and assist federal staff in submitting press releases and articles through the CS and DHS Office of Public Affairs (OPA) review process.

• 2.9.2 Prepare reports, publications, marketing plans, strategies, and status reports.

• 2.9.3 Edit and format materials for clarity, logic, persuasion, and effectiveness.

• 2.9.4 Provide support for graphics and webcasting as required.

• 2.9.5 Ensure all documents, graphics and videos are Section 508 compliant.

• 2.9.6 Draft and edit DHS and S&T by-lined articles for trade publications.

• 2.9.7 Assist with internal writing assignments for SharePoint site, display monitors, email blast, leadership messaging, talking points, briefings, announcements, and other communications.

• 2.9.8 Explore and develop new content vehicles to reach targeted audiences, such as newsletters to reach private sector partners, Congress and staff, government agency partners, and others.

2.10 Technical Editor

CS ensures all documents and publications are error-free and comply with DHS style and branding guidance.

• 2.10.1 Draft, edit, proofread, and format technical reports, presentations, fact sheets, talking points, background papers, feature articles, digital content, newsletters, and other materials.

• 2.10.2 Review and edit for grammar, style, punctuation, structure.

• 2.10.3 Coordinate and collaborate with S&T’s subject matter experts to draft, edit and update outreach materials.

• 2.10.4 Serve as first technical editor serial newsletters and reports, and final editor on articles submitted to DHS OPA.

• 2.10.5 Prepare, edit, and format the monthly metrics reports.

• 2.10.6 Edit and coordinate text, tables, photos, and art for technical reports and presentations.

• 2.10.7 Ensure all documents and videos are Section 508 compliant.

2.11 Web Content Management

CS maintains the S&T intranet SharePoint site and public-facing S&T microsite on DHS.gov.

• 2.11.1 S&T Microsite on DHS.gov (Public-facing Website) o 2.11.1.1 Support information and web content lifecycle, solicit and review material submitted by S&T offices for the website, coordinate posting, and ensure all artifacts (documents and videos) are 508 compliant.

o 2.11.1.2 Manage and operate GovDelivery/Granicus email subscriber lists.

o 2.11.1.3 Monitor web site performance metrics and provide recommendations to improve readership.

o 2.11.1.4 Coordinate formatting and graphics in accordance with DHS web publishing procedure and guidelines.

o 2.11.1.4 Conduct annual audit of website to manage life cycle of informational content.

o 2.11.1.5 Develop digital narratives for S&T’s significant achievements to generate interest with target audiences.

• 2.11.2 S&T Connect (Internal-facing Share Point Site) – o Work with staff to keep internal website relevant, up-to-date and accessible; ensure Section 508 compliance.

• 2.11.3 Provide technical support for all S&T webcasting events.

• 2.11.4 Monitor and maintain S&T’s social media accounts.

2.12 Employee Events

• 2.12.1 Provide support for planning, organizing, and staffing S&T employee events, including all-hands meetings and other internal events.

2.13 Document Management

• 2.13.1 Maintain libraries/repositories of S&T project fact sheets, accomplishments, and photo directory, update content at regular intervals.

2.14 Outreach Team Support for Creative Services

• 2.14.1 Participate in federal employee-led CS teams that provide communications and outreach services.

• 2.14.2 Attend meetings and provide support, including preparing agendas, handouts, notes, recommendations, and reports.

• 2.14.3 Interact with program managers to identify and highlight programs and projects.

2.15 Media Relations Support

• 2.15.1 Support federal employee media outreach efforts: develop and maintain press lists; track media hits; and develop strategic media plans.

• 2.15.2 Coordinate with S&T program staff to draft effective press releases and advisories, and work proactively with HQ Office of Public Affairs for timely release.

• 2.15.3 Identify, maintain contacts, and brief reporters at media outlets that reach S&T target audiences.

• 2.15.4 Develop background materials on priority programs.

• 2.15.5 Pitch substantive stories tied to significant program milestones or capability deliveries that have been prioritized or identified by S&T leadership.

• 2.15.6 Secure appearances for S&T leadership and program managers on shows and podcasts whose audiences overlap with S&T’s target audience.

• 2.15.7 Establish and maintain relationships with counterparts in HQ and Component offices of public affairs to ensure timely review and approval of shared press releases and articles.

2.16 Media Relations Advisory and Engagement

• 2.16.1 Experience advising teams on communications strategies and best practices.

• 2.16.2 Ability to craft compelling messages and background materials for diverse audiences.

• 2.16.3 Experience facilitating and supporting high-profile media engagements, interviews, and public appearances.

• 2.16.4 Effective in responding to media inquiries and managing public relations crises.

• 2.16.5 Demonstrated expertise in media relations, public relations, and strategic communications.

• 2.16.6 Proven experience analyzing media trends, audience behaviors, and information ecosystems.

• 2.16.7 Skilled in developing and executing strategic media engagement and earned media plans.

• 2.16.8 Strong track record building relationships with national and trade media outlets.

2.17 Task 3– Section 508 Support

CS manages Section 508 Compliance for S&T’s digital materials, ensuring accessibility for people with disabilities. All EIT deliverables must comply with the Rehabilitation Act, Section 508, unless exempt.

• 2.17.1 Perform Section 508 document evaluation, remediation, and certification for materials in Microsoft Word, PowerPoint, Adobe PDF, infographics, video, and other formats. Ensure compliance with the most recent federal standards and guidance for Section 508. All S&T and CS digital deliverables must be Section 508 compliant.

2.18 TASK 4-Optional Surge support

• 2.18.1 The Contractor may be required to provide additional support under each of the task areas described in this SOW for the Base Period and each option period, depending on the level of effort required for each individual period of performance. These tasks shall be reimbursed on a labor hour basis subject to the labor categories and hourly rates contained in the pricing schedule and the terms and conditions of the modification authorizing the work under the corresponding surge support contract line item number (CLIN).

• 2.18.2 If the Government extends this effort for continued performance of task areas described in this SOW by exercising Option Periods, the extended award shall be considered to include this optional surge support CLIN.

2.19 Transition-In

2.19.1 The transition-in phase shall be in accordance with the Contractor’s submitted Transition-In Plan. The Transition-In Plan shall consist of the Contractors’ plan for minimizing impact such that the continuity of services will be maintained without disruption and describe how it will achieve full staff support levels within 60 days of award.

2.19.2 The Transition-In Plan shall be submitted within 14 days of task order award to the CO and COR. The Transition-In Plan will be reviewed by the COR and feedback will be provided within seven

(7) days from the date of Contractor submission. If the feedback provided by the COR specifies that corrections shall be made to the deliverable, the Contractor shall resubmit the deliverable(s) within seven (7) days from the date comments/feedback are received.

2.19.3 The Government will provide the Contractor office space and telephone access for required on-site personnel. The phase-in transition period shall begin at date of contract award and shall conclude 60 days later. Upon completion of the phase-in transition period, the Contractor shall assume full operating accounting and responsibility. The transition-in period may be extended in order to ensure an orderly draw down of outgoing personnel and ramp up of incoming personnel.

2.20 Transition-Out

2.20.1 The transition-out phase shall be in accordance with the Contractor’s submitted Transition-out Plan. The Transition-out Plan shall address the Contractor’s plan for minimizing impact such that continuity of services will be maintained without disruption. The Contractor shall describe how it will transition work to the new Contractor.

2.20.2 The Transition-out Plan shall be submitted 180 days before the expiration of the period of performance to the CO and COR. If the feedback provided by the COR specifies that corrections shall be made to the deliverable, the Contractor shall resubmit the deliverable(s) within seven (7) days from the date comments/feedback are received.

2.20.3 Intellectual Property: All Contractor produced materials and products generated under this SOW are the property of the S&T Directorate and upon termination of Task Order. The Contractor agrees to transition all such materials and products to S&T/CS custody upon termination of this Task Order.

3.0 DELIVERABLES

3.1 Any deliverables associated with a specific task in the SOW are identified in the Deliverables Table below. All deliverables must be Section 508 compliant when posted to the DHS S&T public facing website. Additionally, all versions of any source code and object code developed under this Task Order, along with the documentation, will be delivered to DHS S&T’s COR as they are completed, and at other times upon request of the COR.

SOW

Reference

Item Timeline Distribution weekl.1 Website analytics reports Monthly COR/PM

2.7.1 Attendance of CS staff meetings. Weekly COR/PM

2.7.6 Digital media services status report Monthly COR/PM

2.8.1 Year in Review Report Annual – prepared at the

end of the fiscal year

Published in print and electronic formats by January 15th of the next fiscal year and provided to the COR and PM

2.15 The contractor shall maintain

libraries/repositories of S&T project fact sheets, S&T accomplishments, and S&T photo directory twice annually or by request

Will be posted to S&T SharePoint site and produce hardcopies upon request and be provided to the COR and PM when requested

2.20 Transition In Plan Within 14 days of award COR/PM

2.21 Transition Out Plan 180 days within period of

performance end

COR/PM

3.2.1 Post Award Conference 7 business days after award CO/COR/PM

3.2.2 Information Technology (IT)Security

Plan

30 days after award COR/PM

3.2.4 Weekly Status Reports Due every Thursday COR/PM

3.2.5 Monthly Progress Reports Due by the end of the

month following the reporting period

COR/PM

3.2.6 Monthly Progress Meetings 4th Thursday of each month COR/PM

3.2.7.1 Draft Project Management Plan Within 30 days of Award CO/CS/PM

3.2.7.3 Final Project Management Plan Within 30 days of award CO/CS/PM

3.2.3 Daily Activity Reports When teleworking, at

COB, daily

COR/PM

3.2 Deliverables not associated with one specific task, but required in the performance of the task order, are specifically outlined below:

3.2.1 Post-Award Conference.

3.2.1.1 Attend a Post Award Conference with the Contracting Officer and the COR no later than seven (7) business days after the date of award or date to be agreed upon by the Contracting Officer, COR, and Contractor. The purpose of the Post Award Conference, which will be chaired by the Contracting Officer, is to discuss technical and contracting objectives of this task order.

3.2.1.2 The Post Award Conference will be held at the Government’s facility, located at 1790 Ash St. SE, Washington, DC 20032, or via teleconference.

3.2.2 Information Technology (IT) Security Plan

Provide a security plan in accordance with HSAR 3052.240-70 Contract Employee Access (JULY 2023) (HSAR DEVIATION 25-12) (effective November 3, 2025) within 30 days of award.

3.2.3 Daily Activity Reports.

For telework and off-site work, the Contractor shall submit a Daily Activity Report. The daily Activity Report shall detail time spent on each task throughout the telework period.

3.2.4 Weekly Status Reports.

Weekly status reports must be completed by all Contractor personnel to document work completed under the task order.

3.2.5 Monthly Progress Reports.

3.2.5.1 The monthly progress reports shall contain cost and performance reporting of all the assigned tasks. The contents and formats of the report shall be specified in the Final Project Management Plan At a minimum, these reports shall include highlights of the support provided, expenditures, projected expenditures for the next reporting period and to term, and major issues affecting cost and performance.

3.2.5.2 The costs portion of the report shall be structured to enable ready discernment of cost trends, projections, and variances. This report shall also include a summary of all Contractor work performed, including a breakdown of labor hours by labor category, all direct costs by line item, an assessment of technical progress, schedule status, any travel conducted and any Contractor concerns or recommendations for the previous reporting period. This report shall also include project assignments, Contractor labor category performing the assignment, number of hours required to complete assignment, and cost of each assignment. The report should be broken down by CLIN and by office, with a summary of the entire task order for the month and for the overall task order-to-date.

3.2.5.3 Monthly Progress Reports shall be submitted prior to month’s end to the CO and COR. The Monthly Progress Reports will be reviewed by the COR and feedback will be provided within seven

(7) days from the date of Contractor submission. If the feedback provided by the COR specifies that corrections shall be made to the deliverable, the Contractor shall resubmit the deliverable(s) within seven (7) days from the date comments/feedback are received.

3.2.6 Monthly Progress Meetings.

Monthly progress meetings between the COR and Contractor shall be scheduled by the Task Order Project Manager to review the status of the Contractor performance.

3.2.7 Project Management Plan.

3.2.7.1 The Draft Project Management Plan, in accordance with the Contractor’s proposal submission, shall define the Contractor’s approach to performing the work on the Task Order

3.2.7.2 The Project Management Plan must describe the execution, management, and control of the project.

3.2.7.3 The Final Project Management Plan shall be submitted within thirty (30 days) of award. The Project Management Plan will be reviewed by the COR and feedback will be provided within seven

(7) days from the date of Contractor submission. If the feedback provided by the COR specifies that corrections shall be made to the deliverable, the Contractor shall resubmit the deliverable(s) within seven (7) days from the date comments/feedback are received.

3.3 Submit deliverables by the due date outlined in Section 3.0, Deliverables, to the COR/PM or other party as identified in the “Distribution” column. The identified party in the “Distribution” column are the responsible federal personnel for inspection of the deliverables. Whenever one or more party is listed in the “Distribution” column, the COR is responsible for inspection of that deliverable.

3.4 Provide all written reports in electronic format with read/write capability using applications that are compatible with DHS workstations in accordance with Section 3.0, Deliverables Table.

3.5 All deliverables are required to be compliant with Section 508 of the Rehabilitation Act.

4.0 Training

All on-site Contractor personnel are required to attend DHS S&T Orientation within their first month at DHS S&T, complete Records Management and Security Training annually, and other re-occurring and non-re-occurring training as required by S&T.

5.0 Security

5.1 Contractor access to classified information is required under this SOW up to the SECRET classification level.

5.2 The highest level of classified access required for this task order is Secret. The Contractor shall comply with FAR 52.240-92, Security Requirements (AUG 2025) (HSAR DEVIATION 25-23) (effective November 3, 2025) .

5.3 The highest level of classified access required for the performance of this task order is Secret. The Government reserves the right to approve or deny suitability of the Contractor’s individual employees based on security risks, unsatisfactory performance, or disruptive influence to mission accomplishment.

5.4 DHS has and will exercise full control over granting, denying, withholding, or terminating unescorted Government facility and/or sensitive Government information access for Contractor employees, based upon the results of a background investigation.

5.5 DHS may, as it deems appropriate, authorize and make a favorable entry of duty (EOD) decision based on preliminary security checks. The favorable EOD decision would allow the contactor to commence work temporarily prior to the completion of the full investigation.

5.5.1 The granting of a favorable EOD decision shall not be considered as assurance that a full employment suitability authorization will follow as a result thereof.

5.5.2 The granting of a favorable EOD decision or a full suitability authorization determination shall in no way prevent, preclude, or bar the withdrawal or termination of any such access by DHS, at any time during the term of the task order.

5.5.3 No employee of the Contractor shall be allowed unescorted access to a Government facility without a favorable EOD decision or suitability determination by the DHS Office of Security.

5.6 Contract employees assigned to the task order not needing access to sensitive DHS information or recurring access to DHS facilities will not be subject to security suitability screening. All Contractors will complete privacy training during DHS Orientation.

5.7 Contract employees awaiting, an EOD decision may not begin work on the task order. Limited access to Government buildings is allowable prior to the EOD decision if the Contractor is escorted by a Government employee. This limited access is to allow Contractors to attend briefings, non-recurring meetings, and begin transition work.

5.8 Contractor shall comply with all Government facility and security requirements while on Government property, including obtaining and displaying identification badges, obtaining vehicle decals and proper vehicle operation.

5.9 All services provided under this task order must be compliant with DHS 4300B DHS National Security System Policy and the DHS 4300B National Security System Handbook. Additionally, where there is a requirement for encryption, all encryption shall be FIPS 197 Advanced Encryption Standard (AES) that has been FIPS 140-2 certified.

5.10 This task order will not require classified storage at the Contractor site as no classified information will be allowed at the Contractor’s facility.

5.11 Per FAR 2.101, the S&T Privacy Office, Office of the Chief Information Officer, and the Office of the Chief Security Office require the insertion of the Homeland Security Acquisition Regulation (HSAR) 15-01, Revision 1 Safeguarding of Controlled Unclassified Information.

6.0 Period of Performance

7.0 The anticipated period of performance (POP) is 12-month base and three 12-month option periods.

Place of Performance

. Work under this requirement may be performed at a Government site or at a Contractor site. The primary place of performance will be the DHS Headquarter Facility located at 1790 Ash Street, Southeast, Washington D.C. All classified work will be performed at a designated government facility.

8.0 Hours of Operation

8.1 When working on Government sites, normal duty hours are eight (8) hours during the hours of 8:30 AM – 5:00 PM, Monday through Friday (except Federal holidays, refer to Section C.9.0). Hours may extend beyond 5:00 PM or before 8:30 AM on a case-by-case basis.

8.2 Overtime will not be permitted under this task order, unless authorized in writing by the Contracting Officer.

8.3 In the event of a shutdown for any reason (including, but not limited to, Government closures due to inclement weather or other public emergency, building closures due to lack of power or water, and additional Government holidays granted by the President), the Government will not be liable for Contractors’ costs incurred during this period except to the extent agreed in advance and in writing by the Contracting Officer.

9.0 Federal Holidays

9.1 There are eleven (12) Federal holidays set by law (USC Title 5 Section 6103) that DHS follows.

Under current definitions, five are set by date:

New Year's Day January 1

Juneteenth June 19

Independence Day July 4

Veterans Day November 11

Christmas Day December 25

9.2 If any of the above federal holidays falls on a Saturday, then Friday shall be observed as a holiday.

Similarly, if one falls on a Sunday, then Monday shall be observed as a holiday.

9.3 The other six federal holidays are set by a day of the week and month:

Martin Luther King's Birthday Third Monday in January

Washington's Birthday Third Monday in February

Memorial Day Last Monday in May

Labor Day First Monday in September

Columbus Day Second Monday in October

Thanksgiving Fourth Thursday in November

10.0 Travel

It is anticipated that Contractor travel will be required in the performance of this requirement. All travel outside of the local communicating area (National Capital Region) will be reimbursed to the Contractor in accordance with Revolutionary Federal Acquisition Regulation Overhaul (RFO) 31.205-46, Federal Travel Regulations and Agency Procedures. The Contractor is responsible for obtaining COR approval (electronic mail is acceptable) for all reimbursable travel in advance. Travel locations include various conference sites, S&T, national laboratories, test and polit sites.

11.0 Other Applicable Reference Documents

11.1 All IT systems (as defined by DHS Management Directive 0007.1) being planned, designed, developed, and maintained for DHS S&T, its customers, and/or with DHS data, shall be:

11.1.1 Aligned with DHS and/or DHS S&T Federal Enterprise Architecture. All solutions and services shall meet DHS Enterprise Architecture policies standards and procedures.

11.1.2 In compliance with appropriate Office of Management and Budget (OMB) Circulars, including but not limited to OMB Circulars A-11 and A-130 as implemented by the DHS S&T CIO.

11.1.3 In compliance with Federal Regulations including but not limited to the E-Government Act (including Privacy Impact Assessment), Paperwork Reduction Act, Federal Information Security Management Act (FISMA), and Section 508 of the Rehabilitation Act of 1973, per the 1998 Amendments, and the Architectural and Transportation Barriers Compliance Board’s Electronic and Information Technology Accessibility Standards at 36 CFR 1194.

11.1.4 In compliance with DHS Management Directives including 0007.1, 4010.2, 1400, 4300.1 (and 4300A), 4900, and others as appropriate.

11.1.5 In compliance with other guidance and best practices related to the Secure Coding Initiative and secure coding verification.

12.0 Applicable Laws, Regulations, Policies, and Publications

The following are laws, regulations, and policies and related publications that pertain to this work effort.

The Contractor should be familiar with the guidance and requirements of each:

12.1 Public Laws and United States Code.

• Public Law (PL) 107-347 Section III, Federal Information Security Management Act (FISMA) of 2002, 2002

• PL 107-305, Cyber Security Research and Development Act of 2002

• PL 96-456, Classified Information Procedures Act of 1980

• 5 U.S.C. 552, Freedom of Information Act; Public Information; Agency Rules, Opinions, Orders, Records, and Proceedings, 1967

• 5 U.S.C. 552a, Privacy Act; Records Maintained on Individuals, 1974

• 18 U.S.C. 1029, Fraud and Related Activity in Connection with Access Devices

• 18 U.S.C. 1030, Fraud and Related Activity in Connection with Computers

• 40 U.S.C. 1401 et seq., P.L. 104-106, Clinger Cohen Act of 1996 (Information Technology and Management Reform Act of 1996)

• 44 U.S.C. 3534, Federal Agency Responsibilities

• 44 U.S.C. 3535, Annual Independent Evaluation

• 44 U.S.C. 3537, Authorization of Appropriations

• 44 U.S.C. 3541, P.L. 107-296, Federal Information Security Management Act of 2002 (FISMA)

• 44 U.S.C. 3546, Federal Information Security Incident Center

• Government Paperwork Elimination Act (GPEA) http://www.whitehouse.gov/omb/fedreg/gpea2.htm

12.2 OMB Circulars and Memoranda

• OMB Circular A130 http://www.whitehouse.gov/OMB/circulars/a130/a130.html

• OMB Policy Memorandum M-07-11, Implementation of Commonly Accepted Security Configurations for Windows Operating Systems.

• OMB Memorandum M-07-18, Ensuring New Acquisitions Include Common Security Configurations

• OMB Circular A-130, Appendix III, Security of Federal Automated Information Systems, 2000

12.3 Homeland Security Presidential and Management Directives

• Homeland Security Presidential Directive HSPD-7, Critical Infrastructure Identification, Prioritization, and Protection, 2004 HSPD-20 National Continuity Policy

• DHS Management Directive (MD) 142-01 Information Collection Program (Paperwork Reduction Act 1995) 7/31/2007

• DHS MD 0007.1 Information Technology Integration and Management

• DHS MD 0475 Information Collection Program

• DHS MD 0550.1 Record Management

• DHS MD 0565 Personal Property Management Directive http://www.whitehouse.gov/omb/fedreg/gpea2.htm http://www.whitehouse.gov/OMB/circulars/a130/a130.html

• DHS MD 1120 Capitalization and Inventory of Personal Property

• DHS MD 1400 Investment Review Process

• DHS MD 3120.2 Employment of Non-Citizens

• DHS MD 4010.2 Section 508 Program Management Office & Electronic and Information Technology Accessibility

• DHS MD 4200.1 IT Capital Planning and Investment Control (CPIC) and Portfolio Management

• DHS MD 4300.1 Information Technology Systems Security

• DHS MD 4400.1 DHS Web (Internet, Intranet, and Extranet Information) and Information Systems

• DHS MD 4500.1 DHS E-Mail Usage

• DHS MD 4510 Domain Names

• DHS MD 4600.1 Personal Use of Government Office Equipment

• DHS MD 4800 Telecommunications Operations

• Attachment A: Frequently Asked Questions (FAQs)

• Attachment B: Nomination and Designation of Designated Agency Representative (DAR) for Telecommunications Services

• Attachment C: Designated Agency Representative (DAR) for Telecommunications Services Function Requirements

• DHS MD 4900 Individual Use and Operation of DHS Information Systems/ Computers

• DHS MD 8200.1 Information Quality

• DHS MD 11005 Suspending Access to DHS Facilities, Sensitive Information, and IT Systems

• DHS MD 11042.1 Safeguarding Sensitive but Unclassified (For Official Use Only) Information

• DHS MD 11056.1 Sensitive Security Information (SSI)

• DHS MD 11060.1 Operations Security Program

• DHS SELC (Systems Engineering Lifecycle) (Directive 102-01, Appendix B) Nov 2008

12.4 NIST Standards and Publications

• National Institute of Standards and Technology (NIST), Special Publications (SP). The web site www.nist.gov contains the NIST publications.

• 800-18, Guide for Developing Security Plans for Information Technology Systems, 1998

• 800-23, Guideline to Federal Organizations on Security Assurance and Acquisition/Use of Tested/Evaluated Products, 2000

• 800-26, Revised NIST SP 800-26 System Questionnaire with NIST SP 800-53 References and Associated Security Control Mappings, 2005

• 800-27, Engineering Principles for Information Technology Security (A Baseline for Achieving Security), Revision A, 2004

• 800-30, Risk Management Guide for Information Technology Systems, 2002

• 800-37, Guide for the Security Certification and Accreditation of Federal Information Systems, http://www.nist.gov/

• 800-47, Security Guide for Interconnecting Information Technology Systems, 2002

• 800-53, Recommended Security Controls for Federal Information Systems, 2005

• 800-60, Guide for Mapping Types of Information and Information Systems to Security Categories, 2004

• 800-61, Computer Security Incident Handling Guide, 2004

• 800-64, Security Considerations in the Information System Development Life Cycle, 2004

• 800-70, The NIST Security Configuration Checklists Program

12.5 FIPS Publications

• Federal Information Processing Standards Publications (FIPS PUBS). The web site http://www.itl.nist.gov/fipspubs/ contains FIPS publications.

• FIPS 199, Standards for Security Categorization of Federal Information and Information Systems, 2003.

12.6 Other Information Technology Standards

• The Contractor shall comply with Electronic and Information Technology Standards as specified on Web site http://www.section508.gov/index.cfm?FuseAction=Content&ID=3.

• Records management guidance for agencies implementing electronic signature technologies http://www.nara.gov/records/policy/gpea.html

• Electronic Signatures in Global and National Commerce Act (ESIGN) http://www.whitehouse.gov/omb/memoranda/m00-15.html

13.0 Inspection and Acceptance

Per FAR 52.212-4 (Alt I), the Government has the right to inspect and test all materials furnished and services performed under this Task Order, to the extent practicable at all places and times, included in the period of performance, and in any event before acceptance. The Government may also inspect the plant or plants of the Contractor or any subcontractor engaged in contract performance. The Government will perform inspections and tests in a manner that will not unduly delay the work.

The Contractor shall provide all deliverables electronically, unless otherwise specified, directly to the Contracting Officer’s Representative (COR) with a copy to the Contracting Officer. The COR will approve all deliverables, primarily via email for electronic files. The Contractor shall deliver all technical reports and all code or other data developed under this Task Order, along with the appropriate documentation, to the COR. All deliverables become the property of the Government and may not be further disseminated without prior written approval from DHS.

Section 508 Acceptance Criteria

1. Before accepting items that contain Information and Communications Technology (ICT) that are developed, modified, or configured according to this Task Order, the Government reserves the right to require the Contractor to provide the following:

• Accessibility test results based on the required test methods.

• Documentation of features provided to help achieve accessibility and usability for people with disabilities.

http://www.itl.nist.gov/fipspubs/ http://www.section508.gov/index.cfm?FuseAction=Content&ID=3 http://www.nara.gov/records/policy/gpea.html http://www.whitehouse.gov/omb/memoranda/m00-15.html

• Documentation of core functions that cannot be accessed by persons with disabilities.

• Documentation on how to configure and install the ICT Item to support accessibility.

• Demonstration of the ICT Item’s conformance to the applicable Section 508

• Standards, (including the ability of the ICT Item to create electronic content – where applicable).

Before accepting ICT required under the Task Order, the Government reserves the right to perform testing on required ICT items to validate the Contractor’s Section 508 conformance claims. If the Government determines that Section 508 conformance claims provided by the Contractor represent a higher level of conformance than what is actually provided to the agency, the Government shall, at its option, require the Contractor to remediate the item to align with the Contractor’s original Section 508 conformance claims prior to acceptance.