Performance Work Statement (PWS)

1. PURPOSE: The Mission and Readiness Support Directorate (MRSD), Student Services

Division,(SSD), Publishing Services Branch (PUB) supports the Federal Law Enforcement Training Centers (FLETC's) mission by providing reliable, maintainable, accessible, and secure light digital production black and white & color copiers/duplicating machines to support both FLETC's business and training requirements for all Training Delivery Points (TDP) & its partner organizations.

2. SCOPE: The contractor shall furnish all labor, equipment, materials and transportation necessary to provide leased copiers systems and full-service support.

This includes delivery, installation, configuration, operator training, preventive maintenance repair services and service calls also consumables including staples, (except copying paper) and end of term tear down/ removal. Contractor will provide services at a Firm-Fixed Price, Monthly Rate. And full-service maintenance including repair parts. FLETC will pay a fixed monthly fee based on the minimum volume identified in Contract Line-Item Number’s CLIN's.

3. BACKGROUND: The Federal Law Enforcement Training Center's mission is to train and support the training of federal, state, local, and tribal law enforcement officers and international partners who are responsible for enforcing laws, treaties, and regulations within the United States and abroad. To carry out this mission, the FLETC serves as an interagency law enforcement training organization for 130 federal agencies and Participating Organizations.

a. The FLETC is headquartered in Glynco, Georgia, and operates other training centers in Artesia, New Mexico; Charleston, South Carolina; and Cheltenham, Maryland.

b. The Mission and Readiness Support Directorate (MRSD) supports the FLETC’s mission by providing administrative management support, service oversight and program direction, one of the largest and most functionally diverse Directorates within the Federal Law Enforcement Training Centers’s Organization.

4. REQUIREMENTS:

1. (2) black & white production copiers

2. (1) black & white copier with duplicator

3. (3) color copier with duplicator

4. (1) large (wide) format printer/scanner

4.1 Light Digital Production Black and White Copier/Duplicators Specifications:

The Contractor shall provide Light Digital Production Color copier/duplicators and ancillary products with the following specifications, at a minimum.

4.1 (a) Two (2): black and white digital production units with run speeds (of no less than 300 impressions per minute (IPM) two-sided/duplexed.

4.1 (b) One (1): black and white digital production unit with run speeds (no less than 135 impression per minute (IPM) two-sided/duplexed.

Required specifications:

• Machine must be able to scan paper types and sizes from: 20 lbs. bond 30% recycled paper to 110 lbs. cover stock (8.5”x11” to 12”x18”). Equipment must have the capability of printing on the ½" extension of a die-cut tab divider (9" x 11").

• Machines possess ability to process MSOffice files, Portable Document Format (PDF) files, Tagged Image File Format (TIFF) images, Joint Photographic Experts Group (JPEG) images and Postscripts (PS).

• Pre-Flight/Pre-Press License and Software for (3) Workstations

• High-capacity stacker with output tray

• Must be Energy Star Certified

• Must be 508 compliant

• Standard Memory 1MB

• The machines shall be able to print paper types and sizes from: 20 lbs. bond 30% recycled paper to 110 lbs. cover stock (8.5”x11” to 12”x 18”). Equipment must have the capability of printing on the ½" extension of a die-cut tab divider (9" x 11") with punch and staple

• Note: we are seeking additional paper drawers Max paper capacity of 4,000 sheets as we are a high-volume Digital Print Center.

• The machines will have the capability to interrupt a job and send another job through higher priority and then resume the original job with no loss in count.

• The number of paper trays and the machines will have the capability of existing in a network or sub-networked environment with Black & White hi-speed copier/duplicator digital printers connected to a scanner and other input devices to include ability to take in MSOffice files, Portable Document Format (PDF) files, Tagged Image File Format (TIFF) images, Joint Photographic Experts Group (JPEG) images and Postscripts (PS).

4.2 Light Digital Production Color Copier/Duplicator Specifications:

The Contractor shall provide Light Digital Production Color copier/duplicators and ancillary products with the following specifications, at a minimum.

4.2 (a) Three (3): Light digital production color copier/duplicator units with run speeds of no less than 130 impressions per minute (IPM).

• Each Unit must have their own Fiery Color Pass Raster Image Processor (RIP)

• Standard Memory 8GB or more

• The machines shall be able to print paper types and sizes from: 20 lbs. bond 30% recycled paper to 110 lbs. cover stock (8.5”x11” to 12”x 18”). Equipment must have the capability of printing on the ½" extension of a die-cut tab divider (9" x 11").

• Minimum paper capacity of 24,000 sheets

• Must be Energy Star Certified

• Must be 508 compliant

• The machines will have the capability to interrupt a job and send another job through higher priority and then resume the original job with no loss in count.

• The machines have the capability to operate in a network and or sub-networked environment with connectivity to a high-speed black and white scanner; meaning documents can be scanned and networked to the desired copier for printing. The copiers must be capable of

• This software allows the operators to manipulate print ready job files. It’s using a pre-press, workflow software that an operator structures the incoming print files for proper print; insert tab dividers, generate bleeds, combining pages from different file sources, enables the operators to correct, clean up images, and make any needed adjustment prior to going to print, as well as move and direct jobs across the different production printers within the Print Center

• taking in the following file formats: MSOffice files, Adobe Suite of Files, Portable Document Format (PDF), Tagged Image File Format (TIFF), Joint Photographic Experts Group (JPEG) and Postscripts (PS).

The vendor shall provide the installation kits that are associated with said equipment;

assemble the equipment, mount, dock, connect and configure the associated accessories. The vendor shall install and provide five (5) days of operator training during the time of installation. The vendor must also provide the proper electrical outlet box adaptor faceplates that are compatible with the plugs for each machine. The vendor is responsible for the computer connectivity and interface software to enable.

4.3 LARGE FORMAT PRINTER/DUPLICATOR SPECIFICATIONS

4.3 (a) One (1): Wide Format Printer – toner based or inkjet based, two draw paper feed, Maximum roll width required of 48”, toner needed in black, cyan, magenta, yellow, and finish product collections tray/bin or table

• Productive large format black & white print/copy/scan system with color scanning no less than 600 × 1200 dpi

• 20 – 24 lb. (75 – 100 g/m2)

• Paper Roll width 11" – 48"

• Output delivery tray supporting no less than 80-100 collated plots.

• Automatic cutting

• Paper capacity of no less than 600-650 feet per roll

• Memory of at least 1GB

• Includes all licenses for professional workflow requirements such as scan-to-file capability

• color, grayscale, and black & white

• multiple paper feed drawers

• Must be Energy Star Certified

• Must be 508 compliant

• Machines possess ability to process MSOffice files, Portable Document Format (PDF) files, Tagged Image File Format (TIFF) images, Joint Photographic Experts Group (JPEG) images and Postscripts (PS).

• The vendor shall install and provide five (5) days of operator training during the time of installation The vendor shall provide all inks and installation kits that are associated with said equipment; assemble the equipment, mount, dock, connect and configure the associated accessories.

• The vendor is responsible for the computer connectivity and interface software to enable the equipment to communicate.

4.4 SOFTWARE AND LICENSING

4.4 (a) The Contractor shall provide, maintain, and support all software, software licenses, subscriptions, updates, and associated components required to operate and maintain the equipment and services specified in this PWS. All software shall be properly licensed and authorized for government use.

The Contractor shall ensure that licenses remain current and valid throughout the period of performance and shall provide license renewals, updates, patches, and upgrades as required. The Contractor shall also provide technical support for all contractor-provided software and ensure compatibility with the Government’s existing systems (windows 11) and operating environment. All software shall comply with applicable Government cybersecurity, information assurance, meet 508 compliance, and licensing requirements. The Contractor shall notify the Government of any licensing changes, software end-of-life issues, or compatibility concerns that may affect performance under this PWS.

5. APPLICABLE DOCUMENTS: N/A

6. PERIOD AND PLACE OF PERFORMANCE: The period of performance for this service will be One (1) base year period (365 days); and Three (3) one-year option periods, if exercised by the Government.

Period of Performance

The period of performance (POP) for this task order is as follows:

• Base Period: - October 01, 2026 - September 30, 2027

• Option Period 1: October 01, 2027 - September 30, 2028

• Option Period 2: October 01, 2028- September 30, 2029

• Option Period 3: October 01, 2029- September 30, 2030

All work shall be performed at:

Federal Law Enforcement Training Centers 1131 Chapel Crossing Road Building 680 – Print Center Glynco, GA 31524

7. Federal Holidays

Recognized Federal Holidays

The Contractor is not required to perform services on Federal holidays unless it is a health, life, or safety concern.

Recognized Federal holidays include:

New Year’s Day Martin Luther King Jr.’s Birthday President’s Day Memorial Day Juneteenth Day

Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day

Holiday Scheduling:

If a Federal holiday falls on a scheduled service day, the Contractor shall perform the services on the preceding or following business day, at no additional cost to the Government. The Contractor may request approval for an alternate schedule from the CO.

Hours of Operation Services shall be performed during normal business hours, 7:00 a.m. to 4:30 p.m. Eastern Standard Time (EST), Monday through Friday, excluding Federal holidays, unless otherwise authorized by the CO.

8.Product Delivery & Instillation

Phase-in delivery and installation of black and white, color copiers- duplicators shall be accomplished between October 19, 2026, through October 23, 2026, or sooner in accordance with the schedule to be provided by the government. Invoices for the phase-period will be prorated based on actual delivery date. Coordination of delivery and installation shall be coordinated with the Contracting Officer Representative (COR).

The Contractor shall provide confirmation to the COR by e-mail or phone no less than three

(3) business days in advance of installation.

The Contractor shall attend a post award conference within five (5) business days after the award to meet with the FLETC customer to answer any questions and present their project plans for successful installation of all equipment.

9. Maintenance/Repair Services

• The contractor shall provide maintenance agreements that are inclusive of parts, labor, repair, software-related equipment (printers, scanners, computers) and preventative maintenance, service calls, and consumables including installation of toner and staples.

Upon receipt of a service call, the contractor shall be on site within 4 hours of receipt of the notice. Response time on a service call begins when the call (placed by phone) is received by the Contractor. Service calls received after normal hours of operation shall begin the following business day at 8:00am.

• Note: The four (4hour) response time begins when the Contractor is notified and (not) when the Technician is dispatched.

• All service calls will be resolved the same day of arrival of the onsite technician. In cases where additional parts may be required or service cannot be completed the same day, the contractor shall provide notice to the COR in writing the same day.

• For all machines covered by a maintenance agreement, the Contractor shall be responsible for maintaining these machines at a minimum of 95% monthly availability/uptime based on the 8-hour Government business day and industry standards. The time by which the black and white copier/duplicator is inoperable due to technicians performing Preventive Maintenance will not apply to the downtime in calculating the 95% availability/uptime requirement. The Contractor shall replace any black and white copier/duplicator that operates at less than 95% availability/uptime for two (2) consecutive months or any 4 months within a 12-month period, with a black and white copier/duplicator of equal or greater capabilities, at no cost to the Government.

• The Contractor shall provide a toll-free number to process request(s) for service, training, supplies (consumables), and device support (this number shall not be an answering machine or recording). This number should be available during normal business hours from 7:30 am to 4:30 pm EST.

• The Contractor shall provide maintenance service to leased devices to include at a minimum, installation, troubleshooting, service calls, repairs including parts and labor, scheduled preventive maintenance, toner replacement, and connectivity throughout the term of the contract.

• Provide preventive maintenance within ten (10) days afterward for each machine. Preventive maintenance shall be based on whichever comes first: meter reads or calendar date. Such preventive maintenance shall be in accordance with the manufacturer's recommendations and shall be equal to maintenance which is provided to commercial customers for the same models of light production black and white printers. The Contractor will provide an annual report due on 10 days after to the Government showing when and by whom this maintenance was performed.

• This contractor will provide services and capabilities identified below, on a Firm-Fixed Price, Monthly Rate. The contractor shall provide the equipment, including accessories, attachments, all consumables’ supplies including staples (except copying paper), and full-service maintenance including repair parts. FLETC shall pay a fixed monthly fee based on the minimum volume identified in Contract Line-Item Number’s CLIN's 0007 - 3007.