70B06C25RFI00237 DRAFT SOO_30July2025.docx

Department of Homeland Security (DHS) U.S. Customs and Border Protection (CBP) Holistic Health Support Centers

DRAFT – STATEMENT OF OBJECTIVES (SOO)

Department of Homeland Security U.S. Customs and Border Protection

CBP Holistic Health Support Centers

1. BACKGROUND

As a component of the Department of Homeland Security (DHS), U.S. Customs and Border Protection (CBP) is responsible for protecting our Nation’s borders in order to prevent terrorists and terrorist weapons from entering the United States, while facilitating the flow of legitimate trade and travel. CBP is also responsible for apprehending individuals attempting to enter the U.S. illegally; stemming the flow of drugs and other contraband; protecting our agricultural and economic interests from harmful pests and diseases; protecting American business from theft of their intellectual property; and regulating and facilitating international trade, collecting import duties, and enforcing U.S. trade laws.

CBP is committed to workforce health, wellness, and resilience. The agency has established the CBP Workforce Care Directorate (WCD) as a new organization in the Enterprise Services (ES) office to establish and oversee an enterprise-wide wellness and resilience program for over 65,000 employees and their eligible family members. The mission of the CBP WCD is to promote a positive work environment for all CBP employees and deliver employee services and benefits which facilitate workforce effectiveness. WCD provides a variety of resources which help employees balance work and personal responsibilities.

In 2023, CBP launched a new WCD program, Holistic Health Support Centers (HHSCs), which provides CBP personnel and their eligible family members in the center’s area/region with access to holistic wellness activities and services. Through these HHSCs, CBP seeks to support employees and their eligible family members in holistic wellness areas, such as: mental health; physical wellness; and stress management; to understand and support each other during times of heightened stress; and to provide tools, resources, and training to foster discussions of challenges experienced at work and at home.

CBP currently has HHSCs operational in three locations: El Paso, Texas; Laredo, Texas; and Tucson, Arizona.

The El Paso HHSC opened its doors to the over 4,400 CBP employees working in the El Paso area and their eligible family members in May 2023. As of June 12, 2025, this HHSC location has now serviced over 1,600 distinct CBP personnel with over 10,500 wellness services. In addition, during this same time period over 1,000 distinct CBP employee spouses and eligible household members have engaged in over 7,500 wellness services. The rate of CBP Employee participation grew by over 128% between Year 1 and Year 2 as the word spread about the wellness services available and trust was built among the serviced community.

Likewise, the Laredo, Texas, and Tucson, AZ HHSC locations were opened in January 2025 and have quickly gained popularity among CBP personnel. CBP projects a similar demand and adoption rates will be experienced at any location as HHSCs are opened within additional CBP communities.

2. SCOPE

The CBP WCD has a requirement to continue promoting a positive work environment for all CBP employees and deliver employee services and benefits that facilitate workforce effectiveness. While the requirements included in this document are CBP centric, additional DHS Agencies and Components may utilize this contract for future orders.

According to the National Institutes of Health, law enforcement professionals, "experience high levels of job-related stress, frequently attributed to shift work, the potential for witnessing or experiencing violent events, and organizational pressure." The effects of increased stress can lead to cardiovascular issues, sleep disorders, post-traumatic stress disorder, anxiety, depression, and more. More than ever before, CBP employees seek employer-supported programs and resources to help alleviate workplace stressors and personal issues.

In response to the need for increased employer supported programs, CBP is seeking service partner(s) to expand the HHSCs to additional locations throughout the CBP footprint to maximize availability of holistic wellness services for all CBP personnel and eligible family members. HHSCs may be placed anywhere in the continental United States, including Hawaii and Puerto Rico, positioned near CBP duty stations and serve the employees within 150 miles from each HHSC location. As funding becomes available, CBP anticipates prioritizing the placement of holistic health support centers at locations that maximize employee coverage and address the greatest need for holistic health services, thereby improving the availability of practitioners to combat work/life stressors experienced by the CBP community.

As of July 2025, CBP has 3 HHSCs in operation which provide services to nearly 13,500 CBP employees (20% of the 67k CBP personnel) assigned to duty locations within 150 miles of the El Paso, TX, Laredo, TX, and Tucson, AZ locations. It is CBP’s goal to continue to grow the HHSC footprint to have at least 1 wellness center within 150 miles of all duty stations within the continental United States, including Hawaii and Puerto Rico.

3. APPLICABLE DOCUMENTS/AUTHORITIES

The following laws and authorities established Federal agency responsibility for developing and maintaining prevention, intervention, and rehabilitation programs and services for Federal employees who have alcohol and/or other problems, and their eligible family members. The Contractor shall comply with all Federal laws, regulations and policies governing Federal Employee Assistance Programs (EAPs).

1. Federal EAPs are established in accordance with the following public laws (PL):

i. PL 79-658 authorizes the establishment of health programs to promote and maintain the physical and mental fitness of federal employees;

ii. PL 91-616 and 92-255 requires federal agencies to make available alcoholism and drug abuse programs to federal employees; and

iii. Public Laws 96-180 and 96-181 authorizes agencies to provide counseling services, to the extent feasible, to family members of employees who have alcohol and drug misuse problems, and to employees with family members who have substance misuse problems.

2. Comptroller General of the U. S. Decision, B-270446, dated February 11, 1997, authorizes the use of operating appropriations to cover the cost of extending its psychological assessment and referral services to its employee’s family members in limited situations, expressly work-related incidents that arise from law enforcement activities or traumatic incidents involving death or serious injury to its employees in the line of duty.

3. 42 Code of Federal Regulations (CFR), Confidentially of Alcohol and Drug Abuse Patient Records and the Privacy Act of 1974 cover confidential requirements in relation to the EAP.

4. Executive Order 12564, dated September 15, 1986, Drug-Free Federal Workplace (DFW) requires agencies to establish drug-free federal workplace programs, to include drug testing and substance abuse education for federal employees and EAP services.

5. As defined by the executive order, EAPs are “agency-based counseling programs that offer assessment, short-term counseling, and referral services to employees for a wide range of drug, alcohol, and mental health programs that affect employee job performance.”

6. DHS Management Directive 3060.2 dated March 13, 2006 establishes DHS policy for Employee Assistance Programs, and DHS Management Directive 3062 dated April 25, 2006 sets procedures for traumatic incident management, including EAP’s role.

7. The Federal Acquisitions Regulations (FAR): http://www.acquisition.gov/FAR/

8. Federal Acquisition Regulations (FAR) Part 24, Protection of Privacy and Freedom of Information: https://www.acquisition.gov/dars/dars-part-24-protection-privacy-and-freedom-information

9. Homeland Security Acquisition Regulation (HSAR): http://www.dhs.gov/xlibrary/assets/opnbiz/cpo-acquistion-regulation-0606.pdf

10. Code of Federal Regulations (CFR): https://www.ecfr.gov/

4. CORE OBJECTIVES

In order to meet the unique needs of CBP’s workforce and their eligible family members (including, but not limited to recent CBP retirees and widowed spouses of former CBP employees) in and around the serviced location area, the Contractor shall provide a performance work statement (PWS) demonstrating how it will meet each of the below objectives.

To establish each HHSC location, the CBP service provider is required to:

· Identify, acquire and stand-up a facility to house the HHSC staff and begin conducting wellness services in each ordered location.

· Network with local CBP leadership and personnel to market the HHSC and its services to all CBP personnel and eligible family members;

· Build CBP community connections and personnel trust through community engagement and outreach events designed to build awareness of the HHSC and the wellness services offered as well as solicit and sign-up new clients.

· Begin offering in-person, mobile, and virtual Holistic Health and Wellness Services to CBP personnel and eligible family members at duty stations up to 150 miles from the HHSC location within 60 to 90 days of the initial task order award.

· All client engagements shall begin with an initial wellness assessment, to help identify client wellness goals, needs, and areas of focus.

· Clients then engage in wellness services best suited for them at no cost to the CBP personnel; Wellness service sessions can vary in length (i.e. Fitness Planning in 30, 60, 90 min sessions).

· Because the CBP community of employees is spread throughout many different duty locations within a serviced area, services must be provided through multiple mediums to expand the reach to all employees. Services should be offered:

· at the HHSC,

· through mobile vehicle services (i.e. road show where HHSC staff and/or approved network providers take wellness activities to remote locations up to 150 miles from the HHSC building location,

· through referrals to preferred network providers, which must be fully vetted by the prime service provider. To reach CBP personnel and their family members in remote locations up to 150 miles from the HHSC facility, servicing vendors can partner with local practitioners near remote CBP duty locations to expand the availability of in-person, hands-on wellness services for clients in hard-to-reach areas.

· virtually through a vendor controlled virtual wellness services application.

· Each of these requirements is further detailed in the objectives listed below.

Objective 1 – Provide Services, Communicate and Connect with CBP

· The contractor shall provide an HHSC facility operating within a selected area of the designated CBP location(s). The dedicated space will be utilized for wellness services and activities offered to CBP personnel and eligible family members. The Contractor shall provide CBP with a Facility Plan that documents the contractor’s roadmap for selecting and establishing the HHSC, complete with short-term and long-term milestones and timelines to reach full operations.

· The contractor shall begin offering holistic health services to CBP personnel and eligible family members within 60 to 90 days of the initial task order award. A dedicated facility should be available as soon as possible after each task order is awarded to house the holistic health services provided.

· The contractor may use a temporary location until a permanent location is established.

· In order to select locations for each dedicated facility, the contractor shall consider, at a minimum, (1) proximity to surrounding CBP facilities in the supported locations, (2) safety of the surrounding community (e.g. low crime rates), and (3) convenience (e.g. free parking available) for CBP personnel and eligible family members to access the facility.

· The Contractor shall provide the location or list of possible locations being considered for the dedicated facility that support the pricing levels submitted for each service.

· CBP aims to connect as many CBP employees and eligible family members as possible with available wellness services through a dedicated outreach program. The contractor is required to develop a Communication Plan within 15 days of the initial task order award. This plan should maximally engage leadership, employees, and eligible family members and raise awareness of the intent, features and services offered in the HHSC.

· The contractor shall develop a Community Outreach Plan within 15 days of the initial task order award (the plan shall detail outreach events that will occur). The contractor shall lead outreach events to provide education and information on the wellness approach to CBP Leadership, staff and eligible family members with the goal to maximize awareness and use of all services available to CBP personnel and their eligible family members.

· The contractor shall begin execution of its Communication Plan (and if appropriate the Community Outreach Plan) within 21 days of the initial task order award.

· The contractor shall provide CBP leadership with consultation and training on wellness activities that can be provided to clients in the workplace, the community and at home. The contractor shall provide CBP leadership with marketing materials that can be distributed to CBP Personnel and eligible family members to raise awareness of available support and services provided.

· The HHSC staff shall ensure priority is given to the connection with and delivery to those CBP employees and their eligible family members who have experienced the death of a CBP employee or other tragic event (where identified by CBP).

Objective 2 – Provide Wellness Assessments, Holistic Wellness and Mental Health Services CBP has a goal of improving employee overall wellness and developing a more resilient workforce through training to cope with stress and overcoming adversity and uncertainty. At a minimum, the contractor shall offer the following holistic health and wellness services at each supported location (The contractor shall include a description that details what each service will include in their Performance Work Statement (PWS)):

· Wellness Assessment: a required, holistic assessment conducted to establish a baseline for the client’s emotional, physical, spiritual, and social wellbeing. Assessments should be performed when a client first engages with the holistic wellness program and repeated at times throughout their engagements to assess changes over time. All assessment scores for each client should be captured and tracked to measure improvement across assessments. Once assessments are completed, the results will be discussed with the client to develop an individualized care plan. Upon completion of their assessment, clients can then choose to engage in any of the wellness services offered through the HHSC (described below):

· Mental Health Assessment: a BioPsychoSocial (BPSA) assessment, administered by a licensed clinician. This comprehensive approach shall ensure an understanding of the individual's overall health and functioning within their environment. The BPSA should be conducted during the first appointment following the initial intake screening. Assessment results should then assist in determining the types of evidence-based therapy needed (through the HHSC) or which referrals (psychiatry, medication management, or holistic adjunct therapies) are suggested.

· Mental Health Services: evidence-based practices delivered by a licensed clinician in a safe, trauma-informed, therapeutic environment to help the client meet their individual treatment goals. Mental Health Services could include multiple types of therapy that focuses on mental health, substance misuse disorders, and/or co-occurring treatment; family and relationship counseling; developing client-centered care plans; and potential treatment of mental health disorders.

· Life Skills Classes: training covering a broad set of social and behavioral skills (also referred to as “soft” or “non-cognitive” skills) that enable individuals to deal effectively with the demands of everyday life.

· Wellness Groups: facilitated groups that allow participants to be introduced to different wellness skills to enhance their overall physical, emotional, spiritual, and mental wellbeing. Delivery could be targeted to families and couples along with individuals to assist in strengthening their support systems.

· Wellness Room: a tranquil space that provides research-backed modalities to help individuals customize their experience in achieving deep relaxation, meditation, calmness, and mindfulness, all of which can help support emotional, physical, and mental recovery.

· Men’s Support Group: an open or closed group, led by licensed clinicians, that focuses on issues to target concerns specific to men in this setting/population. Some topics for men include emotional health, fatherhood and relationships, career and identity, and men’s health concerns.

· Women’s Support Group: an open or closed group, led by licensed clinicians, that focuses on issues to target concerns specific to women in this setting/population. Some topics for women include emotional well-being, motherhood and family, career and empowerment, and women's health issues.

· Parenting Support Group: an open or closed group, led by licensed clinicians, that helps educate and provide advice, strategies, and tools to parents on how to take care of their minor children. Subjects discussed include child development, effective discipline strategies, and communication skills to enhance parent-child relationships.

· Fitness Planning: a personalized fitness plan, created by a licensed fitness coach, that is designed based off responses the client gives in their consultation form and considers the client’s wellness goals.

· Financial Counseling: a service that promotes financial literacy, helps people improve their finances and manage their debts.

· Nutrition Services: personalized nutrition and meal planning, progress tracking, and nutrition education classes, all provided by a health coach.

· Meditation Class: services/classes which provide guided meditations, mindfulness practices, and breathwork.

· Yoga Classes: classes guiding participants in yoga sessions.

· Acupuncture: acupuncture sessions provided to clients by a licensed acupuncture practitioner.

· Massage Therapy: massage therapy sessions provided by licensed providers. Sessions are intended to lower stress and anxiety, manage pain, improve sleep and circulation.

· Chiropractic Therapy: chiropractic therapy sessions, provided by a licensed chiropractic provider.

In addition to the above, CBP desires the Contractor to provide access to the following highly desirable services (The contractor shall include a description that details what each service will include in their PWS):

· Art Therapy: licensed clinician led sessions to help patients interpret, express, and resolve their emotions and thoughts. Clients work with an art therapist to explore their emotions, understand conflicts or feelings that are causing them distress, and use art to help them find resolutions to those issues.

· Music Therapy: music therapy sessions, led by a credentialed music therapy professional, which promotes rhythmic and melodic elements that can soothe the nervous system, regulate emotions, and promote relaxation responses in the body and mind.

· Animal Therapy – Equine Therapy: an alternative therapeutic modality that incorporates the use of equine (horses) to assist clients that present with challenges to traditional therapeutic modalities.

· Reiki: sessions provided by a trained practitioner performing the Japanese healing technique.

CBP is interested in other wellness services the contractor may recommend and provide. Please provide any additional services offered by the contractor and descriptions of each.

Services may be provided by the primary contractor directly or through referral networks. Referred services to third party providers are the responsibility of the primary contractor to ensure provided services maintain quality standards as set by the quality assurance plan. All service providers of holistic health services under this contract must have proper training and certification(s).

If the contractor supplied HHSC facilities are jointly used for non-CBP clientele, the supplying vendor must ensure that CBP personnel and their families have priority access to all space and services provided throughout all servicing locations.

Objective 3 – Mobile Wellness Services In order to reach as many CBP employees and eligible family members within the serviced locations as possible, the Contractor shall provide mobile services to reach remote locations. It is expected that the Contractor will have a mobile capability to regularly reach CBP remote locations up to 150 miles away from the respective city center of each designated HHSC location. The contractor shall provide as many of the minimum and highly desirable services listed above via a mobile wellness service capability.

Objective 4 – Virtual Wellness Services The Contractor shall include a list of services that can be offered and delivered to CBP employees and eligible family members via virtual tools. The contractor must explain the tools and methods that will be used to meet this objective.

Objective 5 – Cultural Competency Cultural competency specific to CBP is critical to this requirement. CBP personnel who are reluctant to seek mental health services will be more likely to successfully engage with others who understand CBP’s mission, stressors, challenges, and operating environment. An understanding of CBP personnel’s attitudes, beliefs, values, and daily challenges is essential for this requirement, especially in the areas of mental health and suicide prevention. The contractor shall exhibit their cultural competency of CBP throughout their Communication Plan, Community Outreach Plan, and the Communication/Marketing Material deliverables.

Objective 6 – Reporting CBP has a goal of achieving the above objectives. Provide data on all services provided, service successes, challenges, and gaps and ways to overcome the challenges and gaps in order to achieve more successful outcomes. The contractor shall identify industry standards for measuring successful delivery of services and use these standards to establish performance targets which can be measured at least monthly to track success areas as well as areas for improvement. In addition, the contractor shall provide program questionnaires to CBP employees using the services on a quarterly basis in order to assess their satisfaction and progress. Reporting may be segmented (location (at least the state), uniformed/non-uniformed, management/staff, etc.) while ensuring privacy. All reporting and metrics gathered shall be made available to CBP with client details removed to maintain the anonymity of CBP Personnel engaging in services.

Objective 7 – Maintain Quality Control The contractor shall maintain quality controls of the HHSC and all services provided. Develop and present metrics for the program. Monitor and continually report on the quantifiable impacts of the wellness services for CBP employees and eligible family members. Identify, at a minimum in the Quality Control Plan, the following:

a. Identify how your organization measures quality.

b. Identify the processes your organization uses to improve quality.

c. Identify how client feedback will be gathered and incorporated to improve quality.

5. SPECIAL REQUIREMENTS

5.1 Kickoff Meeting

A virtual kickoff meeting shall be held on a mutually agreed-upon date as soon as reasonably possible after the date of award. The meeting will be conducted using MS Teams. Key members of the contractor’s staff who will be assigned major responsibility for carrying out the tasks of the contract will attend. They will meet with the Contracting Officer, Contracting Officer Representative (COR), and other interested government personnel within CBP. The kickoff meeting will introduce the project management team and review the project plan with the CBP COR and other designated CBP personnel. This meeting will ensure the Contractor and the Government have a common understanding; in addition, they will discuss the project’s objective’s, planned course of action, milestones and deliverables, and resolve any differences between the CBP requirements and the Contractor’s approach. Kickoff meetings will also be required as each subsequent task order is released and additional HHSC location is initiated.

5.2 Access to Wellness and Counseling Services

The Contractor shall be required to provide access to Counseling Services. The Contractor shall provide short-term, solution focused counseling services to all CBP employees who seek the services, the majority of whom are law enforcement, veterans, and first responders, and their eligible family members. The initial assessment appointment shall be scheduled to occur within three (3) business days of the initial request for service for routine cases. For priority and emergent cases, a counselor shall be available to meet with a client within one (1) day of intake. Appointments shall be offered at times convenient to clients, considering the demands and needs of CBP personnel, including shift work.

The contractor shall have the CBP employee and/or eligible family member(s) sign consent forms informing them of their risks and their rights and acknowledging that their sensitive information may be collected and stored in the contractor’s system, that the contractor will take all necessary steps to protect that information.

5.3 Transition In Plan

The Contractor shall plan for and facilitate the smooth and effective start of performance under this contract. The Contractor shall develop a Transition In Plan which identifies all activities, including acquiring facilities, vetting (background checks) and hiring employees, planning for outreach and training activities, etc. required to progress from start-up to becoming fully integrated into current operations.

5.4 Transition Out Plan

When directed by the COR, the Contractor shall plan for and support an orderly and efficient transition from the contract (approximately three months prior to the end of the contract). The Contractor shall develop a Transition Out Plan that includes the full range of plans and activities required to bring the work effort to logical completion, where possible, and record the status of any and all work-in-progress that will be delivered to the Government for use at the Government’s discretion.

7. GOVERNMENT-FURNISHED EQUIPMENT AND INFORMATION

7.1 Government Furnished Equipment (GFE)

The Government does not anticipate providing any Government Furnished Equipment (GFE) under this award.

7.2 Government Furnished Information (GFI)

The Government does not anticipate providing any Government Furnished Information (GFI) under this award.

8. PLACE(S) OF PERFORMANCE

The continental United States, including Hawaii and Puerto Rico, as specified in individual task orders.

9. GENERAL INFORMATION

9.1 Disclosure of Information

9.1.1 Any information made available to the Contractor by the Government, or its customers shall be used only for the purpose of carrying out the provisions of this contract. This information shall not be divulged or made known in any manner to any persons except as may be necessary in the performance of the contract.

9.1.2 The Contractor shall adhere to the requirements found in Part 24 of the Federal Acquisition Regulation, Protection of Privacy and Freedom of Information.

9.2 Points of Contact (POC)

All contract questions and concerns shall be directed to the Contracting Officer’s Representative (COR) as designated below. All changes must be submitted to the COR and then authorized by the Contracting Officer.

9.2.1 Name: Shaun Saad

Contracting Officer (CO) Phone: 202-425-1732 Email: Shaungalen.saad@cbp.dhs.gov

10. SPECIAL CONSIDERATIONS

11.1 Inspection and Acceptance

All services, workmanship and material furnished or utilized in the performance of this contract shall be subject to inspection by the Government at any time during the term of the contract. All inspections by the Government shall be made in such a manner as not to unnecessarily delay the Contractor’s work. The COR will be responsible for inspection of the Contractor’s performance. The Government reserves the right to reject any deliverable based on defects with respect to completeness, correctness, clarity, and consistencies. In the event of a rejection of any deliverable, the Contracting Officer will notify the contractor in writing after receipt of the deliverable of any deficiencies to be corrected. The contractor shall have five (5) business days to correct the deficiencies.

· Accuracy - all deliverables shall be accurate in presentation, content, and shall adhere to the guidelines set forth in this document. All documentation presented to the Government shall be complete, correct, clear, and consistent.

· Clarity - deliverables shall be clear and concise.

· Timeliness - deliverables shall be submitted on or before the due date specified in the Performance Work Statement (PWS) or submitted in accordance with a later scheduled date mutually agreed upon by the Government and contractor. A deliverable is considered timely if submitted on or before the date specified in the PWS and, if the Government provides any written notification of deficiencies, the contractor corrects the deficiencies within five (5) business days.

11.2 Changes to the PWS

No changes to the resulting PWS or price increases shall be incurred without written prior approval of the Contracting Officer as coordinated by the COR. Any changes or price increases will not take effect until the Contracting Officer executes a written modification.

11.3 Confidentiality

Records collected and maintained by the contractor are not collected to accomplish an agency function. The contractor is not considered a “government contractor” pursuant to the Privacy Act of 1974, 5 U.S.C. § 552a(m) as the contractor is not operating a system of records to accomplish an agency function.

The contractor shall ensure that all policies and procedures are in compliance with both Federal and State laws and regulations, and ensure the confidentiality of client contact with the contractor. Any and all counseling / consultation records, as well as any information obtained from employee visits to or, contacts with, the contractor shall be kept in a confidential manner. The contractor shall follow federal records management standards and timeframes based on record type.

Because the regulations prohibit implicit and negative disclosure about persons with alcohol and other drug misuse problems (e.g., whether or not a given person has utilized the services of the contractor), the confidentiality of all CBP clients shall be maintained. Under the provisions of the Alcohol and Drug Abuse Patient Records regulations, information may not be disclosed to any person or organization without the written consent of the client or court order requiring the disclosure.

11.4 Disclosure of pertinent client information is permitted under the following circumstances:

a. The client gives prior written consent to disclose information, such as permission to provide confirmation to management of appointments during duty time or progress reports that are provided as terms of a last chance agreement. This consent of release is specific indicating the nature and scope of topics to be released, to whom information is to be released, the purpose of the disclosure, and the date on which the consent terminates.

b. The client poses a danger to self or others.

c. There is a suspicion of spousal, child and or elder abuse or neglect.

d. It is legally permissible or required to warn the target(s) or a credible threat of violence or a future criminal act made by a client, or to warn the legal authorities of such threat.

e. The disclosure of information is allowed by a valid court order.

f. The disclosure is made to medical personnel in a medical emergency.

The contractor is responsible for ensuring that the person to whom confidential information is released is notified of the prohibition on secondary disclosure of this information to another. The contractor shall document this notification to the client record. Anonymity and HIPAA protection are required by statute, regulation, and the contract and should be protected at the highest level necessary to gain employee trust and Union approval. Reporting may be segmented (location (at least the state), uniformed/non-uniformed, management/staff, etc.) while ensuring privacy.

11.5 Duty to Warn

In compliance with both Federal and State laws and regulations, the contractor must notify the COR via email upon receipt of information when the duty-to-warn is invoked.

11.6 Professional Liability Insurance

The contractor must carry and maintain malpractice/liability insurance of at least five (5) million dollars. In addition, the contractor is required to obtain all applicable permits as required in accordance with local policies and law.

11.7 Non-Disclosure Agreements (NDA)

All Contractor personnel performing work under the terms of this contract shall complete and sign DHS Form 1100-6, Non-Disclosure Agreement. The Contractor shall provide the completed form to the COR via email before a Contract employee has access to any information, materials, or documents pertaining to the Contract.

11.8 Physical Security

The contractor is responsible for ensuring the safety and security of their personnel and CBP personnel using the contractor’s facilities. The contractor shall describe how it will ensure the safety and security of CBP personnel while at its facility.

11. UNIQUE STANDARDS

Personal Identifiable Information (PII)

CBP understands that sensitive PII data will be stored in the contractor’s system(s) with the consent of clients and not in a federal information system. The contractor, when handling, storing, and/or transmitting Sensitive PII data, must ensure that information security measures (including any encryption requirements) in place are at the same level or greater than federal information system standards.

PII collected and stored as part of this contract is not done on behalf of CBP. The contractor is not considered a “government contractor” pursuant to the Privacy Act of 1974, 5 U.S.C. § 552a(m) as the contractor is not operating a system of records to accomplish an agency function.

Security Review

The Government may elect to conduct periodic reviews to ensure that the security requirements contained in this contract are being implemented and enforced.

The Contractor shall afford CBP, including the CBP Chief Information Officer, the Office of the Inspector General, authorized Contracting Officer’s Representative (COR), and other government oversight organizations, access to the Contractor’s facilities, installations, operations, documentation, databases and personnel used in the performance of this contract.

Access shall be provided to the extent necessary for the government to carry out a program of inspection, investigation, and audit to safeguard against threats and hazards to the integrity, availability and confidentiality of client data or the function of computer systems, and to preserve evidence of computer crime.

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