2.3.1. Questions and Answers - Solicitation 70B03C26R00000125 - Custodial Grounds and Pest - DRT.pdf

Solicitation 70B03C26R00000125

Question and Answers

Q: We would like to know if this is a brand new contract OR if there is/was an incumbent performing these services. If not brand new, could you please provide the current/previous contract number?

A: The incumbent contract is 70B03C26P00000331.

Q: Can you please advise if there is a scheduled site visit and if there is a previous incumbent on this solicitation?

A: There will not be a pre-proposal site visit scheduled for this solicitation. The incumbent contract is 70B03C26P00000331.

Q: The solicitation references a Wage Determination issued on May 13, 2026. However, when reviewing SAM.gov, I noticed that the most recent version available is dated August 21, 2026. Could you please confirm which Wage Determination should be used for proposal preparation and pricing purposes? Specifically, should we follow the Wage Determination included in the solicitation, or the updated version currently posted on SAM.gov?

A: Updated Wage Determinations are attached to the Solicitation Amendment.

Q: Could you please confirm whether a site visit is planned or if contractors may arrange a site visit prior to proposal submission?

A: No site visit will be conducted prior to proposal submission.

Q: I would like to inquire on building square footage sizes. Can you please provide cleanable square footages?

A: The total square footage for the structures at each campus is available in the attached PDF entitled “1.1.4.i. Del Rio Sector - Sq Footage Breakdown - Custodial Grounds and Pests - DRT - PR 20155003.”

Q: Pricing Spreadsheet Format - Section III.14 requires Offerors to submit pricing in a Microsoft Excel spreadsheet, and Factor 3 states that the spreadsheet shall be submitted in the Offeror’s format. Please confirm there is no separate Government-furnished Excel pricing template or pricing workbook that Offerors are required to use.

A: Confirmed. There is no separate Government-furnished Excel pricing template or workbook.

Q: CLIN Pricing Structure - Please confirm that Offerors should provide separate monthly pricing for each AMO and Border Patrol CLIN for the Base Period and each Option Year, consistent with the Schedule of Supplies/Services.

A: Confirmed. Offerors shall provide separate monthly pricing for each AMO and Border Patrol CLIN for the Base Period and each Option Year.

Q: Proposal Due Date Extension - The solicitation was issued September 1, 2026, with proposals due September 14, 2026 at 5:00 PM ET.

A: The proposal due date has been extended to September 15, 2026 at 5:00 PM Eastern Time.

Q: Site Visit / Facility Walkthrough - Will the Government conduct a pre-proposal site visit or walkthrough of the facilities identified in the Statement of Work? If not, will CBP provide any additional facility information necessary to validate staffing, equipment, and grounds-maintenance requirements?

A: No pre-proposal site visit will be conducted. Offerors shall rely on the solicitation, attachments, amendments, and Government responses to questions when preparing proposals.

Q: Facility Square Footage and Grounds Acreage - Please provide the cleanable square footage for each facility and the approximate acreage or maintained grounds area associated with each location, including parking lots, landscaped areas, fence lines, and other exterior areas included in the requirement.

A: See PDF titled “1.1.4.i. Del Rio Sector - Sq Footage Breakdown - Custodial Grounds and Pests - DRT - PR 20155003.”

Q: Incumbent Staffing and Historical Workload - Will the Government provide the incumbent staffing levels, historical labor hours, or other workload information by facility?

A: The Government will not provide incumbent staffing levels, historical labor hours, or other workload information. This is a performance-based solicitation, and Offerors are responsible for proposing staffing sufficient to meet the solicitation requirements.

Q: Hours of Operation vs. Seven-Day Services - The SOW states that work shall be scheduled between 0700 and 1600, Monday through Friday, except Federal holidays.

Please clarify how Offerors should address any tasks identified elsewhere in the SOW as requiring service seven days per week, including processing/holding areas.

A: The normal hours of operation are 0700 to 1600, Monday through Friday, excluding Federal holidays, unless otherwise stated in the solicitation. Certain tasks require service seven days per week or at other frequencies as identified in the SOW and Task and Frequency Charts. Offerors shall price and propose staffing based on the requirements and frequencies stated in the solicitation.

Q: Holiday Coverage - Please clarify whether any janitorial, grounds, pest-control, processing-area, or other services are required on Federal holidays. The SOW states the

Government offices will not be open and the contractor is not expected to perform during recognized holidays, while other contract language addresses around-the-clock or critical operations.

A: The Contractor is not required to work on Federal holidays unless otherwise stated in the solicitation. Offerors shall price and propose staffing based on the requirements and frequencies stated in the solicitation.

Q: Government-Furnished Property / Equipment - Section II.61 includes a Government Property provision, but the accompanying property table appears blank. Please confirm whether the Government will furnish any equipment, storage space, supplies, or utilities. If so, please provide an inventory by location.

A: No Government-furnished property or equipment will be provided. Limited storage or administrative space may be available at certain locations at the Government’s discretion.

The Contractor remains responsible for furnishing and managing its supplies and equipment.

Q: Janitorial Consumables and Supplies - Please confirm whether the contractor is responsible for furnishing all janitorial chemicals and consumable supplies, including trash liners, paper products, hand soap, sanitizer, and related restroom products, or identify any items that will be Government-furnished.

A: The Contractor is responsible for providing all consumables and supplies. No consumables or supplies will be furnished by the Government.

Q: Equipment Storage - Will secure contractor storage space be available at each facility for custodial equipment, chemicals, grounds equipment, and supplies? If storage is available only at certain locations, please identify those locations.

A: Limited storage space may be available at certain locations at the Government’s discretion. The Contractor remains responsible for furnishing and managing its supplies and equipment.

Q: Grounds Maintenance Frequencies - Please clarify whether the grounds-maintenance frequencies provided represent fixed scheduled frequencies regardless of seasonal conditions, or whether mowing and related services may be adjusted based on seasonal growth with COR approval.

A: Please refer to Section 3.10, Land and Grounds Maintenance, in the solicitation Statement of Work.

Q: Background Investigation / Transition Period - The solicitation requires favorably adjudicated background investigations for personnel requiring recurring access to CBP facilities unless an exception or waiver is approved. Please clarify what transition period, interim-access process, or incumbent-employee accommodation will be available to the successful Offeror to ensure uninterrupted service at contract start.

A: Contractor personnel requiring access to Government facilities must satisfy all access, badging, and background investigation requirements stated in the solicitation. The Government will coordinate applicable onboarding and access procedures with the awardee after award. Offerors are responsible for planning transition and staffing to meet the performance requirements.

Q: Incumbent Employees / Right of First Refusal - Please identify the incumbent contractor and confirm whether the Government will provide an incumbent employee list, including job classifications, hours, wages, and fringe benefits, to the apparent successful Offeror for purposes of transition and applicable service-contract labor requirements.

A: The Government will not provide incumbent employee names, schedules, wage rates, fringe benefits, or other incumbent workforce information. Offerors are responsible for preparing proposals based on the solicitation, applicable wage determinations, and their proposed technical approach.

Q: AMO vs. Border Patrol Allocation - For facilities or personnel that support both AMO and Border Patrol activities, please clarify how the Government expects Offerors to allocate costs between the AMO and BP CLINs.

A: Air and Marine Operations and Border Patrol have separate CLINs. Offerors shall submit pricing consistent with the CLIN structure in the solicitation.

Q: Proposal Extension Following Q&A - If Government responses to Offeror questions result in material changes to facility workload, square footage, acreage, service frequencies, staffing assumptions, or pricing requirements, will the Government provide Offerors sufficient time to incorporate those changes?

A: Offerors shall rely on the solicitation, attachments, amendments, and Government responses to questions when preparing proposals. Any material changes to the solicitation will be addressed by amendment, as applicable.

Q: The solicitation does not reference a site visit. Will the Government offer an in-person or virtual site visit/tour of any or all identified facilities prior to proposal submission? If a site visit is not feasible, can the Government provide additional photographs, floor plans, or facility diagrams to support accurate proposal development?

A: No pre-proposal site visit will be conducted. Offerors shall rely on the solicitation, attachments, amendments, and Government responses to questions when preparing proposals. See PDF entitled “1.1.4.i. Del Rio Sector - Sq Footage Breakdown - Custodial Grounds and Pests - DRT - PR 20155003” for additional information.

Q: Can the Government identify the incumbent contractor currently performing these services, including the current contract number, period of performance, and total contract value?

A: The incumbent contract is 70B03C26P00000331.

Q: Can the Government provide the incumbent’s current staffing level, including the approximate number of personnel or FTEs by location, if available?

A: The Government will not provide incumbent staffing levels. This is a performance-based requirement, and Offerors are responsible for proposing staffing sufficient to meet the solicitation requirements.

Q: Can the Government provide historical consumable usage data, e.g., paper products, hand soap, hand sanitizer, trash liners, etc., by location, or recent purchase/replenishment records, to support accurate consumable estimating? If detailed records are not available, can estimated monthly or annual consumption quantities by location be provided?

A: The Government does not track consumable usage under the current contract.

Estimated monthly or annual consumption quantities are not available. Offerors shall prepare proposals based on the solicitation requirements and their proposed technical approach.

Q: Can the Government provide the average daily population/occupancy by location, including Government personnel, visitors, and average processing/holding population where applicable? This information would assist Offerors in accurately estimating cleaning frequencies and consumable requirements.

A: The Government will not provide average daily population or occupancy data by location. Offerors shall rely on the workload, square footage, frequencies, and other information provided in the solicitation and attachments.

Q: Can the Government provide the approximate cleanable square footage for each building/space listed in Attachment B, by location?

A: See PDF entitled “1.1.4.i. Del Rio Sector - Sq Footage Breakdown - Custodial Grounds and Pests - DRT - PR 20155003” for more information.

Q: Can the Government provide the approximate square footage by flooring type for each location/building, including carpet, VCT/resilient flooring, ceramic tile, concrete, epoxy, or other specialty flooring? This information would assist Offerors in accurately estimating periodic floor maintenance requirements.

A: This information is not available.

Q: Is a dedicated Day Porter position, i.e., a fixed on-site presence during business hours, required at any location, or is service expected to be performed on a scheduled/rotating basis consistent with the Task and Frequency Chart in Attachment B? If dedicated on-site coverage is required, please identify the applicable locations and required hours of coverage.

A: Please refer to the solicitation Statement of Work and Task and Frequency Charts. This is a performance-based solicitation.

Q: Does the Government have a minimum staffing level, minimum number of FTEs, or minimum on-site personnel requirement that Offerors are expected to meet for this requirement? If not, please confirm that Offerors may propose staffing levels based on their technical approach and ability to meet all required tasks and frequencies.

A: This is a performance-based solicitation. Offerors may propose staffing levels based on their technical approach and ability to meet the requirements stated in the solicitation.

Q: SOW Section 6.0 states normal hours of operation are 0700 to 1600, Monday through Friday. However, Attachment B lists several tasks, including cleaning of processing areas and holding cells, at a D7 frequency, with some services required multiple times per day.

Can the Government clarify, by location, the authorized or expected working hours and days for tasks that fall outside the stated 0700 to 1600, Monday through Friday window?

A: The normal hours of operation are 0700 to 1600, Monday through Friday, excluding Federal holidays, unless otherwise stated in the solicitation. Certain tasks require service seven days per week or at other frequencies as identified in the SOW and Task and Frequency Charts. Offerors shall price and propose staffing based on the requirements and frequencies stated in the solicitation.

Q: The Schedule of Supplies/Services lists separate monthly CLIN pricing for AMO and BP services, with no further breakdown by location. Can the Government confirm whether Offerors should submit a single blended monthly price for all AMO locations and a single blended monthly price for all BP locations, consistent with the CLIN structure, or whether a detailed price breakdown by individual location is expected within the Excel pricing workbook?

A: Offerors shall submit a single blended monthly price for all AMO locations and a single blended monthly price for all BP locations, consistent with the CLIN structure.

Q: Is a standard pricing template available, or is the Offeror free to design its own Excel pricing format, consistent with the Factor 3 instructions in Section III.17?

A: Offerors may use their own Excel pricing format, consistent with the solicitation instructions.

Q: Attachment C includes Wage Determination Nos. 2015-5303, 2015-5301, and 2015- 5251. Eagle Pass North Station and Eagle Pass South Station are located in Maverick

County, which does not appear to be covered by any of the attached Wage Determinations.

Can the Government confirm the correct Wage Determination applicable to the Eagle Pass locations, or issue an amendment adding the applicable Wage Determination?

A: Updated Wage Determinations are attached to the Solicitation Amendment.

Q: Given the Base Period start date of September 30, 2026, and the requirement for Contractor personnel to complete applicable background investigations and badge issuance prior to accessing CBP facilities, will the Government allow a phase-in period prior to the performance start date to complete personnel security processing? If so, what is the anticipated duration and what activities may be performed during the phase-in period?

A: Contractor personnel requiring access to Government facilities must satisfy all access, badging, and background investigation requirements stated in the solicitation. The Government will coordinate applicable onboarding and access procedures with the awardee after award. Offerors are responsible for planning transition and staffing to meet the performance requirements.

Q: Does the Government intend to make available, upon award, incumbent workforce information such as employee positions, work schedules, and applicable wage/fringe benefit information to assist with transition planning and continuity of operations?

A: The Government will not provide incumbent employee names, schedules, wage rates, fringe benefits, or other incumbent workforce information. Offerors are responsible for preparing proposals based on the solicitation, applicable wage determinations, and their proposed technical approach.

Q: The SOW requires paper towel, soap, and sanitizer dispensers to be compatible with those currently installed. Can the Government identify the brand/model and quantity of dispensers currently installed at each location, or otherwise provide specifications sufficient for Offerors to identify compatible products?

A: See attached photos.

Q: The SOW references dumpster containers on-site. Can the Government confirm whether the Contractor’s responsibility for trash removal is limited to collecting and transporting waste to existing on-site dumpsters/collection points, or whether the Contractor is also responsible for dumpster service, hauling, and disposal?

A: The Contractor shall use the on-site dumpsters. The Government has a separate contract for dumpster service, hauling, and disposal.

Q: Is there an existing Integrated Pest Management Plan, pest activity log, or history of significant pest issues by location that the Government can share as a baseline reference?

A: The Government will not provide incumbent contractor proprietary pest management records. Section 3.11.5, Integrated Pest Management Plan, in the solicitation Statement of Work requires the Contractor to develop a pest control plan.

Q: Does the pest control requirement include on-call or emergency response services in addition to scheduled preventive treatments? If so, please provide the required response time and, if available, historical service-call frequency.

A: See Section 3.11.7, Service Schedule and Times, in the solicitation Statement of Work.

Historical service-call frequency records are not available.

Q: Has the Government established a budget, funding range, or Independent Government Cost Estimate for this requirement that can be shared to assist Offerors in developing a fair and reasonable price proposal?

A: The Government has prepared an Independent Government Cost Estimate. The IGCE is for Government use only and will not be released.

Q: Can the Government provide the approximate acreage or square footage of landscaped and non-landscaped grounds requiring maintenance at each location? If available, please provide quantities for turf/grass areas, non-landscaped mowing areas, landscape beds, shrubbery, mulched areas, parking lots, and other exterior areas requiring service.

A: See PDF entitled “1.1.4.i. Del Rio Sector - Sq Footage Breakdown - Custodial Grounds and Pests - DRT - PR 20155003” for more information.

Q: The SOW includes high dusting and cleaning requirements at significant elevations in certain facilities. Can the Government clarify whether the Contractor is expected to furnish all required access equipment, including lifts or elevated work platforms, and identify any facilities where the use of such equipment is restricted or requires advance approval?

A: The Contractor is required to furnish the equipment necessary to satisfy the requirements stated in the solicitation Statement of Work.

Q: Can the Government identify any material differences between this solicitation and the predecessor contract, including added or removed locations, changes in square footage, changes in task frequencies, changes in scope, or changes in Contractor responsibilities for consumables, grounds maintenance, or pest control?

A: Offerors shall submit proposals based on the requirements stated in this solicitation, including all attachments and amendments. Legacy contract requirements have no bearing on proposal preparation unless expressly incorporated into this solicitation.

Q: For locations requiring seven-day-per-week or multiple-times-per-day services, is the Contractor expected to maintain continuous on-site personnel coverage, or may personnel perform the required services through scheduled visits provided all task frequencies are met?

A: The normal hours of operation are 0700 to 1600, Monday through Friday, excluding Federal holidays, unless otherwise stated in the solicitation. Certain tasks require service seven days per week or at other frequencies as identified in the SOW and Task and Frequency Charts. Offerors shall price and propose staffing based on the requirements and frequencies stated in the solicitation.

Q: Can the Government clarify whether adequate janitorial closets and secure storage space for Contractor-furnished equipment and consumables will be available at each location? If storage is not available at certain locations, please identify those locations.

A: Limited storage space may be available at certain locations at the Government’s discretion. The Contractor remains responsible for furnishing and managing its supplies and equipment.

Q: Are there any facility-specific restrictions regarding the storage or transportation of cleaning chemicals, consumables, lawn equipment, pest control materials, or other Contractor-furnished supplies?

A: Please refer to the solicitation Statement of Work for applicable requirements.

Q: Can the Government provide the approximate number of restrooms, shower stalls, locker rooms, holding cells, and processing areas at each location? This information would assist Offerors in accurately estimating labor hours and consumable usage.

A: This information is not available. Offerors shall rely on the solicitation, attachments, amendments, and Government responses to questions when preparing proposals.

Q: Are there any locations where the Contractor will be required to provide specialized cleaning services following unusual events, high-volume processing activity, biohazard incidents, or other conditions outside the routine Task and Frequency Chart? If so, please clarify whether such services are included in the fixed monthly price or handled separately.

A: Please refer to Sections 4.5.9 and 4.7 of the solicitation Statement of Work.

Q: QCP page count: Is the required QCP included within the 20-page Technical Proposal limit or submitted as a separate attachment?

A: The QCP does not need to be submitted with the proposal. The QCP will be submitted by the awardee after award.

Q: Cover page: Is the cover page included within the 20-page Technical Proposal limit, or may it be excluded from the page count?

A: The cover page is excluded from the 20-page Technical Proposal limit.

Q: “Two copies” of QCP: Does email satisfy this requirement?

A: The QCP is not required with the proposal. The QCP will be submitted by the awardee after award in accordance with Government direction.

Q: Management resumes: Are resumes included within the 20-page Technical Proposal limit, or may they be separate attachments?

A: Resumes shall be included within the 20-page Technical Proposal limit.

Q: Table font size: What size font is acceptable in tables?

A: Tables shall use 12-point Times New Roman font.

Q: Locations: Section 5 lists 18 locations by name but states 19 locations. Can the Government clarify?

A: Section 5 omitted the Del Rio Firing Range. Additional access/location information required for performance will be provided to the awardee.

Q: Custodial Service Area: To effectively estimate the staffing and supplies required, a summary of square footage and quantity of fixtures, cells, sleeping mats, and types of floor finishes, e.g., carpet, tile, concrete, is essential. Can the Government provide more detail?

A: See PDF entitled “1.1.4.i. Del Rio Sector - Sq Footage Breakdown - Custodial Grounds and Pests - DRT - PR 20155003” for more information. Additional detailed information is not available.

Q: Grounds Service Area: To effectively estimate the staffing and supplies required, a summary of the service area per location is needed, including grounds and parking. Can the Government provide more detail?

A: See PDF entitled “1.1.4.i. Del Rio Sector - Sq Footage Breakdown - Custodial Grounds and Pests - DRT - PR 20155003” for more information.

Q: Light bulbs: Can the Government provide information on the type and quantity of fixture so they may be priced?

A: There are multiple types of light bulbs and fixtures across the requirement. Specific information about discrete fixtures is not available. Offerors shall price in accordance with the solicitation requirements.

Q: Hours: The introductory language acknowledges a five-to-seven-day workweek and says CBP personnel must be present while contractor work is performed. Heavy cleaning is to occur after normal occupant hours. Can the Government clarify and expand on the specified D7 and multiple-daily requirements and clarify if there is a separate weekend/access arrangement?

A: The normal hours of operation are 0700 to 1600, Monday through Friday, excluding Federal holidays, unless otherwise stated in the solicitation. Certain tasks require service seven days per week or at other frequencies as identified in the SOW and Task and Frequency Charts. Offerors shall price and propose staffing based on the requirements and frequencies stated in the solicitation.

Q: Attachment C omits Maverick County / WD 2015-6003 even though three Eagle Pass sites are in Maverick County. Please clarify the WD requirement for Maverick County.

A: Updated Wage Determinations are attached to the Solicitation Amendment.

Q: Will the Government confirm that the Contract PM is allowed to work offsite given that leads will be onsite for daily oversight?

A: Offerors shall comply with the project management requirements stated in the solicitation.

Q: Will the Government please provide a rough estimate for a date of award?

A: The Government anticipates award on or about September 29, 2026. However, the Government reserves the right to make award earlier or later.

Q: As an extension of the question above, will the Government confirm that sufficient notice will be given from time of award to the start of performance to allow the contractor to transfer heavy machinery necessary for contract execution to the performance site(s)?

A: The Government will provide notice of award in accordance with applicable procurement procedures. Offerors are responsible for planning transition and mobilization consistent with the solicitation.

Q: Please identify any substantive operational or workload differences between the incumbent bridge contract and the requirements contemplated under this solicitation.

A: Offerors shall submit proposals based on the requirements stated in this solicitation, including all attachments and amendments. Legacy contract requirements have no bearing on proposal preparation unless expressly incorporated into this solicitation.

Q: Will the Government please clarify whether the referenced Pricing Narrative is optional or a submission requirement?

A: The Pricing Narrative is a submission requirement.

Q: Please confirm whether the SF-1449, UEI, and CAGE code referenced should be included as a separate attachment in the submission package or if it should be included as a part of one of the other factors, e.g., Factor 1 - Technical or Factor 3 - Price.

A: The SF-1449 shall be submitted as a separate attachment.

Q: Please confirm office and storage space currently utilized by the incumbent contractor will remain available under the recompete contract.

A: Limited storage or administrative space may be available at certain locations at the

Government’s discretion. The Contractor remains responsible for furnishing and managing its supplies and equipment.

Q: Are there any specific technical discriminators the Government considers particularly valuable beyond compliance with the PWS requirements?

A: Offerors shall refer to the solicitation for evaluation factors and proposal submission requirements.

Q: Attachment C includes Service Contract Labor Standards Wage Determinations dated May 13, 2026. However, newer revisions to these Wage Determinations were issued on August 27, 2026. Please confirm whether Offerors should price using the Wage Determinations provided in the solicitation attachments or the most current Wage Determinations available as of proposal submission. If the newer August 27, 2026 Wage Determinations are applicable, will the Government issue an amendment incorporating them into the solicitation?

A: Updated Wage Determinations are attached to the Solicitation Amendment.