2.4.1 70B06C26Q000000XX A0001 Attachment 1- Statement of Work.pdf

U.S. Customs and Border Protection

U.S. Border Patrol

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U.S. Customs and Border Protection (CBP)

Tracing and Payment Recovery Services (TPRS)

70B01C26Q000000XX Attachment 1 Statement of Work (SOW)

Version 1

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1. BACKGROUND

1.1 The U.S. Department of Homeland Security (DHS), through U.S. Customs and Border

Protection (CBP) and U.S. Immigration and Customs Enforcement (ICE), maintains authority to assess and collect civil fines, penalties, and specific apprehension fees related to violations of immigration law. These measures are part of broader efforts to address illegal immigration and enforce compliance with United States (U.S.) immigration statutes. The total estimated dollar value of DHS issued global penalties and fees is $423M as of July 2026. Total estimated subjects who have been issued a combination of civil penalties and fines from CBP which remains outstanding and who were removed from the United States as of July 2026 is 66,387.

1.2 Population Subject to Civil Fines and Penalties (CF&P)

Pursuant to Executive Order 14159, DHS is directed to ensure the assessment and collection of civil fines from aliens who are unlawfully present in the U.S., have engaged in illegal immigration, or have facilitated such presence.

1.3 Population Subject to Apprehension Fees (Fee)

DHS published a Notice of Immigration Fees authorized under the One Big Beautiful Bill Act of

2025. Additionally, DHS has implemented a fee applicable to specific categories of aliens encountered.

1.4 Current Collection Efforts

CBP has task orders with three Private Collection Agencies (PCAs) for ICE and USBP issued penalties and related fee debts. The PCAs start with a domestic address for ICE issued penalties to pursue collections. If the individual is located outside the United States.S., the PCAs will attempt to send a letter and attempt to call. However, as of July 2026, PCAs have not located any individuals outside of the United States.S. CBP does not have any contracted PCAs operating outside of the U.S.

1.5 Immediate requirement

CBP and USBP have has an immediate need for Tracing Services and Payment Recovery (TSPR)

Services.

The U.S. Government-furnished last-known address and other debtor information will be utilized with commercial data verification and physical observation services to verify the debtor target individual’s address information, investigate alternative address information, and provide a written flyer about outstanding penalties and fees and payment options. The flyer shall reflect a CBP online payment option as outlined in SOW section 3.3 and meet any other Government-specified content requirements.

2. PURPOSE

The purpose of this contract is to establish a service contract with a contractor to locate deported removed individuals outside of the United States, as well as individuals found to have been previously unlawfully present in the United States who have since departed the United States, verify

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Right Party Contact, notify the individual of the applicable fee/fines or other debt payment details, and resolve assigned targets/accounts while ensuring accountability, transparency, and measurable outcomes.

3. SCOPE OF WORK

Contractor shall be a United States registered company that can provide enhanced skip-tracing services in, at a minimum, Mexico, Honduras, and Guatemala to make “right party contacts”

(RPC) with people who were removed by the U.S. Government., encompassing both those deported or granted voluntary departure.

CBP is seeking services to locate debtors in three (3) countries, Mexico, Honduras, and

Guatemala (though this list of countries is subject to expansion), with outstanding penalty, fines, fees and related debts. This group of debtors includes, but is not limited to, individuals who have been issued a civil fine, penalty, and/or fee and have been removed from the United

States. The contractor shall provide communication to the individual debtor through a printed flyer in both English and Spanish (to be approved by the Government) outlining the outstanding debt(s) and the method for payment. The end goal is to ensure the individual pays the apprehension fees and civil penalties and related debt(s) through an online payment portal

(pay.gov).

The contractor shall perform and duly document the following tasks:

3.1.Locate

3.1.1 Upon receipt of a referred debtor target, promptly use appropriate and lawful tools and methods to identify current or best-available contact/location information in Mexico, Honduras, and Guatemala.

3.1.2 Contemporaneously and promptly document actions taken, results, and whether the target is actionable. “Actionable” is defined as verified and with notification issued.

3.2.Verify and Notify

3.2.1 Establish verified Right Party Contact by delivering relevant and credible documentation to the Government. Verification of Right Party

Contact evidence may include, but is not limited to:

3.2.1.1 Photographs verifying residential address;

3.2.1.2 Copies of official documents, such as death certificate or court records;

3.2.1.3 Utility bills or other proof of residency;

3.2.1.4 Employment verification records; or

3.2.1.5 Any other relevant and credible documentation that substantiates the findings and is accepted by the Government.

3.2.2 Notify the correct party of the debt and applicable detail including required action.

3.2.3 Document contact method, date, verification, notification status, and

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3.3. Resolve or Recover

3.3.1 Facilitate an approved resolution, such as Payment in Full, installment agreement, captured payment method, compliance action, dispute referral, or other final disposition.

3.3.2 Contractor shall communicate to the individual details about Payment platforms. The information provided to the individual shall include information through one payment option within CBP:

3.3.2.1 Online payment to be made to CBP via pay.gov.

3.3.2.2 Payment may be made by the individual or another party.

3.3.2.3 Payments on pay.gov require a U.S.-based bank.

3.3.2.4 Payments on Pay.gov shall include the proper DHS form with the penalty tracking number and/or fee tracking number.

3.3.3 Contractor shall document all outcomes and next steps for unresolved cases, provide regular written reports back to the Government COR, PMs, and CO.

4. PERFORMANCE MEASURES

4.1 The Government reserves the right to reject any deliverable based on defects with respect to completeness, correctness, clarity, and inconsistencies. In the event of a rejection of any deliverable, the COR will notify the contractor in writing within five (5) business days of the receipt of the deliverable of any deficiencies to be corrected. The contractor shall have five (5) business days to correct the deficiencies and submit the response to the COR. The CO will be involved, as needed and determined by the COR. Additional criteria may be required for individual tasks.

• Accuracy – Work products shall be accurate in presentation, technical content, and shall adhere to the SOW.

• Clarity – Deliverables shall be clear and concise.

• Timeliness of performance – Deliverables shall be submitted on or before the due date specified in the statement of work or submitted in accordance with a later scheduled dated mutually agreed upon by the Government and contractor.

5. DELIVERABLES

All Deliverables shall be delivered in electronic format. Unless otherwise specified by the Government, the contractor shall provide the deliverables as an attachment(s) to E-mail. The contractor shall prepare documentation in Microsoft Office software format version in use at CBP or Portable Document Format (PDF).

5.1 Deliverables

https://www.pay.gov/public/home

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Deliverables under this SOW include, but are not limited to:

5.1.1 Party tracking and contact, including draft template flyer for Government approval;

5.1.2 Party communications about payment; and

5.1.3 Reporting to CBP/USBP.

5.2 Reports

Contractor shall provide regular (Cadence to be specified in Task Orders) written reports to the

Agency leadership, Component leadership, CO, COR, and PM teams consisting of the following details:

5.2.1 Target acceptance;

5.2.2 Locate completion;

5.2.2 Verification and notification;

5.2.3 Resolution or recovery;

5.2.4 Final disposition.

6. PLACE OF PERFORMANCE

The primary place of performance shall be at the contractor’s facilities, to include those of their subcontractors or joint venture partners. The Government will not be responsible for any relocation expenses associated with moving Contractor personnel to the commuting area or other job sites as may be identified.

7. TRAVEL

There is anticipated to be no requirement for travel, other than local travel under this SOW. The

Contractor shall bear all travel expenses incurred during performance of this contract.

8. PERIOD OF PERFORMANCE

The Periods of Performance will be set out at the Task Order level, but the term of the contract is estimated to be September 1August 14, 2026 through August 3113, 2028.

9. Information Security & Other Special Considerations

All Contractor personnel performing work under the terms of this contract shall complete and sign DHS Form 1100-6, Non-Disclosure Agreement. The Contractor shall provide the completed form to the COR via email before a contract employee has access to any information, materials, or documents pertaining to the contract.

The contractor must also ensure compliance with all applicable laws and regulations governing data collection, privacy, and reporting. During performance of Task Orders, the Contractor shall disclose their methodology for skip-tracing, including the tools and resources utilized, to ensure transparency and confidence in their processes.

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The Government expects the Contractor to maintain open communication and provide timely responses to inquiries or requests for clarification regarding any debtor. The Contractor shall use (and provide as a deliverable upon award) a detailed reporting structure and escalation process to address any discrepancies or challenges encountered during the skip tracing process.

The Contractor shall meet all applicable locality licensing requirements and bonding/insurance requirements and shall take all necessary steps to ensure that it is operating in compliance with the laws of the jurisdiction where the debtor resides.

The Contractor shall indemnify and hold the Federal Government harmless from any and all third-party liability, loss, damages, claims, and/or other expenses, including but not limited to attorneys' fees (whether incurred before or after litigation has commenced) and court costs, arising under or related to this contract/Task Order. The Contractor is not authorized to represent the interests of the United States in court, or to otherwise provide legal services for or on behalf of the United States. Under no circumstances will the Government be liable for any wrongful act by the Contractor or its personnel, subcontractors, or agents.

10. Data Rights

Notwithstanding any other clause concerning data, all data obtained, produced, developed, and delivered under this SOW shall remain the exclusive property of the Government. The

Government shall retain exclusive rights and domain over all such data and obtains unrestricted and unlimited rights to use, modify, transform, and create derivative work from this data.

These documents and data shall be confidential and shall not be disclosed to any third party without prior written permission of CBP.

11. Changes to the SOW

No changes to the resulting contract or price increases shall be incurred without written prior approval of the Contracting Officer as coordinated by the COR. Any changes or price increases will not take effect until the Contracting Officer executes a written modification.

12. Points of Contact (POC)

Name: TBD

Administering Contracting Officer (ACO)

Email: TBD@cbp.dhs.gov

Name: TBD

Contracting Officer Representative (COR)

Phone: TBD

Email: TBD