70B01C24R00000145 -Attachment 3 Smart Safe Past Performance Questionnaire.docx

PAST PERFORMANCE QUESTIONNAIRE

COVER LETTER

Company: Date Address:

1. We are contemplating offering a proposal for solicitation 70B01C24R00000145 for U.S. Customs and Border Protection (CBP). The solicitation is for the contractor to provide Smart cash management that involves the leasing of smart safes and courier and banking services for the withdrawal and deposit of funds. This proposal requires that we provide past performance information. Please complete the attached past performance questionnaire and return it via email to :

2. In order to ensure the questionnaire is received at the contracting office in time, please forward this survey, by electronic submission, to arrive no later than August 29, 2024, 5PM PM (Eastern Time). Upon completion, please notify my office that the survey has been accomplished.

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Source Selection Information – For Official Use Only

Past Performance Questionnaire U.S. Customs and Border Protection

A. Respondent/Agency Information:

Firm/Agency Installation:___________________________________________

Name of Respondent:_______________________________________________

Title:____________________________________________________________

Phone No.________________________________________________________

Email:___________________________________________________________

B. Contract/Project/Task Order Information: Complete the general contract information below.

Name of Firm/Contractor:___________________________________________

Contract/Task Order Number:________________________________________

Contract Type:____________________________________________________

Project Title/Scope of Work:_________________________________________

Value/Dollar Amount of Contract:_____________________________________

Performance Period:________________________________________________

Scheduled and Actual Completion Date(s)_______________________________

C. Past Performance Survey: For the purposes of this survey, the Government will receive an overall assessment that the contractor can perform in accordance with the solicitation, using the ratings below. In responding to the survey, please justify and explain all ratings. Please include comments to explain all ratings given. Respondent may be contacted to clarify comments or ratings. In order for the Government to provide an assessment, please use the following ratings in your assessment of the Offeror’s performance on your contract or project: (If more comment space is needed, attach pages.)

Outstanding – Performance met all contract requirements and exceeded many to the Government’s benefit. Problems, if any, were negligible and were resolved in a timely, highly effective manner.

Very Good – Performance met all contract requirements and exceeded some to the Government’s benefit. There were a few minor problems which the contractor resolved in a timely, effective manner.

Acceptable – Performance met contract requirements. There were some minor problems and corrective actions taken by the contractor were satisfactory.

Marginal - Performance did not meet some contractual requirements. There were problems, some of a serious nature, for which corrective action was only marginally effective.

Unsatisfactory - Performance did not meet most contractual requirements. There were serious problems and the contractor’s corrective actions were ineffective.

Neutral - No record of past performance or the record is inconclusive.

QUALITY OF SERVICES

1. Contractor adhered to contract requirements and provided Smart Safe cash management services that conformed to all contract requirements and specifications. Contractor complied with the contract’s terms and conditions.

Very Good Acceptable Marginal

Neutral

NARRATIVE:

2. Contractor’s Point(s) of Contact for the contract had excellent customer service skills.

Very Good Acceptable

Marginal

3. Contractor provided Smart Safe cash management services that met the required level of quality.

Very Good Acceptable Marginal

ADHERENCE TO SCHEDULE

4. Required tasks were performed in a timely manner and Contractor delivered according to the agreed-to-schedule.

Very Good Acceptable Marginal

BUSINESS/PROJECT MANAGEMENT

5. Contractor demonstrated effective project management over the Smart Safe cash management services performed. Contractor was responsive to and cooperative with customer personnel.

Very Good Acceptable Marginal

6. Contractor maintained an open line of communication so that the COR and/or technical point of contact were apprised of technical, cost, and schedule issues.

Very Good Acceptable Marginal

7. Contractor presented information and correspondence in a clear, concise, and businesslike manner.

Very Good Acceptable Marginal

8. Contractor was responsive and cooperative with the Government in negotiating flexible, proactive, and effective recommended solutions to critical issues regarding the Smart Safe cash management services contract/project.

Very Good Acceptable Marginal

GENERAL QUESTIONS

9. Organization would award another Smart Safe cash management contract to this contractor?

YES or NO (Please provide explanation)

10. The overall rating the contractor would be given for this project.

Any additional comments:

D. Again, thank you for your time and effort in assisting us with our requirement.

V/r

Joseph Ohene Contracting Officer Customs and Border Protection