7-RFP 31-26-EM.pdf

Bernalillo County

Request for Proposal #31-26-EM

Intensive Case Management Services for Community Connections Supportive Housing

Non-Mandatory Pre-proposal Conference, MS Teams Meeting:

January 6, 2026, 10:00 am (local time)

Offerors may join by Video: Click here to join the meeting Join the meeting now Meeting ID: 288 121 993 767 71 Passcode: tR3t8dj7 or Call in (audio only): 1 505-225-7962, Phone Conference ID 860 792 803#

Deadline for Receipt of Proposals: February 17, 2026, 4:00 p.m. (Mountain Time)

The County eProcurement System will not allow Proposals to be submitted after this date and time.

Prepared by: Emily Maestas Bernalillo County

Purchasing Section December 2025 https://teams.microsoft.com/l/meetup-join/19%3ameeting_OTRmZWM3NDgtOGM3Yi00NTFiLWI5NTEtNzVlOTZiZjcxOGI2%40thread.v2/0?context=%7b%22Tid%22%3a%222017becc-cef8-453f-ae3c-04934fc97714%22%2c%22Oid%22%3a%223f70005d-3a17-4e9c-bfff-0ea6dad01f60%22%7d

TABLE OF CONTENTS PAGE

I. INTRODUCTION 3

A. PURPOSE OF THIS REQUEST FOR PROPOSALS 3

B. SUMMARY SCOPE OF WORK 3

C. PROCUREMENT MANAGER 3

D. DEFINITION OF TERMINOLOGY 4

II. CONDITIONS GOVERNING THE PROCUREMENT 6

A. SEQUENCE OF EVENTS 6

B. EXPLANATION OF EVENTS 6-7

C. EVALUATION PROCESS 7-8

D. GENERAL REQUIREMENTS 8-11

III. RESPONSE FORMAT AND ORGANIZATION 12

A. NUMBER OF RESPONSES 12

B. PROPOSAL FORMAT 12

C. PROPOSAL ORGANIZATION 12-13

IV. SCOPE OF WORK 14-20

V. SUBMITTAL REQUIREMENTS 21-22

VI. EVALUATION CRITERIA 22-23

VII. PROPOSED DRAFT SERVICES AGREEMENT 24-33

APPENDIX A - RANKING INFORMATION 34

APPENDIX B - APPLICATION OF PREFERENCES 35-36

APPENDICES BELOW ARE REFERENCED IN THIS RFP AND UPLOADED SEPARATELY

APPENDIX C - SUBMITTAL LETTER FORM

APPENDIX D - CAMPAIGN CONTRIBUTION DISCLOSURE FORM

APPENDIX E - UNFAIR BUSINESS PRACTICES DISCLOSURE FORM

APPENDIX F - FY27 BUDGET FORM

APPENDIX G - BEHAVIORAL HEALTH GROSS RECEIPT TAX ACCOUNTABILITY

ATTESTATION FORM

APPENDIX H- DESIGNATION, CERTIFICATION AND LICENSURE ATTESTATION FORM

I. INTRODUCTION

A. PURPOSE OF THIS REQUEST FOR PROPOSALS

The Bernalillo County (“County”) Purchasing Section of the Procurement and Business Services Department (“Purchasing”) on behalf of the Office of the County Manager and Behavioral Health Authority Division, is soliciting proposals from qualified Offerors to provide Intensive Case Management services to the Community Connections Supportive Housing (CCSH) Program. All potential offerors are encouraged to read this Request for Proposal carefully, especially the mandatory requirements.

The County is responsible for addressing the social determinants of health and behavioral health needs of children, adolescents, transition-age youth, and adults, with a particular focus on vulnerable populations and high utilizers of crisis, emergency, and detention services. All programs and services, including those delivered through the Community Connections Supportive Housing (CCSH) Program, must be culturally and linguistically appropriate, trauma-informed, and provided by individuals qualified to serve the identified populations of focus.

To establish a pool of qualified providers for current and future behavioral health programs, the County intends to issue multiple awards across for Recovery Support and Services. This approach allows the County to match providers with CCSH ICM needs as they arise.

The procedures for selecting future services are outlined and detailed expectations for each program category, including the CCSH Program, are provided in Scope of Work Section IV.

B. SUMMARY SCOPE OF WORK

The goal of this funding is to award multiple agencies that specializes in Intensive Case Management (ICM) services to individuals in the Community Connections Supportive Housing (CCSH) Program who are unhoused, homeless, or precariously housed, those with mental illness, co-occurring disorders, and disabilities, or whose lack of unmet social needs has resulted in the involvement of the criminal justice system.

Eligible Offerors are government, education, public and private nonprofit, and for-profit entities.

For example:

• Government units and political subdivisions, such as a state, county, city, or town (e.g. local education agencies, law enforcement agencies, fire departments, emergency medical units).

• Tribal Behavioral Health Providers, Urban Indian Behavioral Health Providers, and consortia of tribes or tribal Behavioral Health Providers.

• Educational Behavioral Health Providers, including independent school districts, public or private universities and colleges, and private schools.

• Community and faith-based Behavioral Health Providers.

• Nonprofits having a 501(c)(3) or 501 (c)(4) status with the Internal Revenue Service.

C. PROCUREMENT MANAGER CONTACT

Any inquiries or requests regarding this procurement should be submitted in writing to the designated Procurement Manager listed below. Attempts to contact anyone other than the Procurement Manager that the prospective Offeror believes can influence the procurement decision, i.e., Elected Officials, County Manager, Evaluation Committee Members, etc., may lead to immediate elimination from further consideration. All responses will be in writing and will be distributed to all potential Offerors who receive a copy of this Request for Proposals.

Emily Maestas, Purchasing Administrator Bernalillo County Purchasing 415 Silver Ave. SW, 6th Floor Albuquerque, New Mexico 87102 Telephone: (505) 364-3575 Fax: (505) 468-7067

D. DEFINITION OF TERMINOLOGY

This Section contains definitions that are used throughout this Request for Proposals (RFP), including appropriate abbreviations.

“Addendum” means a change, addition or supplement to the information provided in this RFP document.

“Agreement” means a duly executed and legally binding contract.

“Contractor” means successful Offeror.

“Confidential” shall mean confidential financial information concerning Offeror’s organization and data that qualifies as a trade secret in accordance with the Uniform Trade Secrets Act NMSA 1978 57-3-A-1 to 57-3A-7 or as provided by the Confidential Materials Act (14-3A-1, 1978 14-3A-2 NMSA 1978), and as otherwise provided by law. As one example, no information that could be obtained from a source outside this request for proposals can be considered confidential information.

“County” shall refer to the County of Bernalillo, New Mexico.

“Central Purchasing Office” means the County Purchasing Section.

“County Purchasing Section” means the purchasing agent for the County of Bernalillo, New Mexico, or a designated representative thereof.

“Desirable” means the terms “may”, “can”, “should”, “preferably”, or “prefers” identifies a desirable or a discretionary item or factor for the Department to determine.

“Determination” means the written documentation of a decision of a procurement manager including findings of fact required supporting a decision. A determination becomes part of the procurement file to which it pertains.

“Evaluation Committee" means a body appointed to perform the evaluation of Offerors’ proposals.

“Evaluation Committee Report” means a report prepared by the Procurement Manager on behalf of the Selection Committee that contains all written determinations resulting from the conduct of a procurement requiring the evaluation of competitive sealed proposals.

“Finalist” is defined as an Offeror who meets all the mandatory specifications of the RFP and whose score on evaluation factors is sufficiently high to qualify that Offeror for further consideration by the Selection Committee.

“Local Business Preference” means a business that holds a valid Resident or Native American Business/Contractor certificate issued by the State of New Mexico Taxation and Revenue Department and maintains an office and place of business in Bernalillo County, which is staffed and open to the public on a regular basis. If necessary, the County may seek additional information or proof to verify eligibility for the Local Business Preference, pursuant to §13-1-22 NMSA 1978 and Ordinance §2-367.

“Mandatory” means the terms “must”, “shall”, “will”, “is required”, or “are required”, identify a mandatory item or factor. Failure to meet a mandatory item or factor may result in the rejection of the Offerors proposal, without exception.

“Minor Technical Irregularities” means anything in the proposal that does not affect the price quality and quantity or any other mandatory requirement.

“Notice of Award” shall mean a formal written notice by the Purchasing Section.

“Offeror” is any person, corporation, or partnership who chooses to submit a proposal.

“Ordinance” means the Bernalillo County Procurement Ordinance, Chapter 2, Article V, Division 1 – 3 (§2-356 through 2-402).

“Pay Equity Preference” means any business that maintain a zero percent (0%) deviation between the salaries paid to men and salaries paid to women for comparable positions, as reported in the Pay Equity Reporting form that has been submitted by the Offeror.

“Preference Limitations” means the total amount of all preferences applied including the applicable State of New Mexico preferences, for the purchase of Tangible Personal Property, Services or Construction in any single award shall not exceed 18%, with the limit on State of New Mexico preferences as set forth under the New Mexico State Procurement Code. When applying the Bernalillo County preferences as set forth in Ordinance §2-367, the total dollar amount of Bernalillo County preferences shall never exceed $180,000.00.

“Procurement Manager” means the person or designee authorized by the Purchasing Section to manage or administer procurements requiring the evaluation of competitive sealed proposals.

“Purchase Order” means the document, which directs a contractor to deliver items of tangible personal property or services pursuant to an existing Agreement.

“Request for Proposals” or “RFP” means all documents, including those attached or incorporated by reference, used for soliciting proposals.

“Resident Business Preference” means a business that has a valid resident or Native American resident business certificate issued by the New Mexico Taxation and Revenue Department pursuant to §13-1-22 NMSA 1978 and Ordinance §2-367 but does not include a resident veteran business.

“Resident Veteran Business Preference” means a business that has a valid resident veteran or native American Veteran business certificate issued by the New Mexico Taxation and Revenue Department pursuant to §13-1-22 NMSA 1978 and Ordinance §2-367.

“Responsible Offeror” means a business entity or individual who has the ability to fulfill the solicitation expectations and requirements, including but not limited to financial and technical capacity to perform the requirement of the solicitation and subsequent Contract.

“Responsive Offer” or “Responsive Proposal” means an offer or proposal which conforms in all material respects to the requirements set forth in the request for proposals, including all mandatory requirements and all of its requirements including all form and substance.

“Selection Committee” means a team established to evaluate proposals, conduct interviews, and assist with negotiations during proposal evaluation for a specific product or services. Teams typically represent the functional areas to be addressed in the discussions. The Procurement Manager shall provide only technical assistance requested by the committee.

“Small Business Preference” means a business that has a Local Business Preference eligibility documentation as well as an affidavit from a Certified Public Accountant (CPA) affirming that the business employs an average of fewer than 50 full-time employees in a calendar year. Ordinance 2-367.

“User Department” means a County department, office, unit or staff member for which procurement services are provided.

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II. CONDITIONS GOVERNING THE PROCUREMENT

This section of the RFP outlines and describes the major events of the Selection Process and specifies general requirements.

A. SEQUENCE OF EVENTS

The Procurement Manager will make every effort to adhere to the following schedule:

Action Responsibility Date

1 Issue of RFP County Purchasing Section December 15, 2025

2. Non-mandatory Pre-proposal Conference

Purchasing, /Selection Committee, Offerors January 6, 2026

3 Deadline to Submit Questions, due 10:00 a.m.

Potential Offeror January 12, 2026

4. Response to Written Questions/RFP Amendments

Purchasing, /Selection Committee January 19, 2026

5. Submission of Proposal Offerors February 17, 2026

6. Proposal Evaluation Selection Committee TBD

7. Status Notification of Finalist(s)/Non-Finalist(s)

Purchasing Section TBD

8. Interviews (if applicable) Selection Committee, Finalists TBD

9. Contract Negotiations Purchasing /Selection Committee TBD

10. Award Bernalillo County Commission TBD

B. EXPLANATION OF EVENTS

1. Distribution of RFP Document - This RFP is issued by the Purchasing Section in accordance with the provisions of Ordinance §2-365 and 2-395. The Purchasing Section is the only organization who is authorized to make copies and/or distribute this RFP in any format. A distribution list of those who receive the RFP will be maintained throughout the procurement process and will become part of the procurement file. Receipt of a Proposal from Offerors not included on the distribution list shall result in immediate disqualification and Proposal shall be rejected. Additional copies of the RFP can be obtained from the Procurement Manager.

2. Pre-Proposal Conference - A Non-Mandatory Pre-proposal Conference will be held as indicated in the sequence of events beginning at 10:00 a.m. Mountain Standard Time/Daylight Time on MS Teams only. To participate, join the meeting on your computer, mobile app or room device:

click here Join the meeting now, Meeting ID: 288 121 993 767 71, Passcode: tR3t8dj7 or by phone (audio only): (Dial-in Number): 1-505-225-7962, Phone Conference ID 860 792 803#.

Attendance at the pre-proposal conference is “NOT” a prerequisite for submission of a proposal.

3 Questions/Clarifications Prior to Pre-Proposal Conference - Potential Offerors are encouraged to submit written questions in advance of the conference at https://bernco.bonfirehub.com/Opportunities. Perspective Offerors must register with the County’s public purchasing portal at https://bernco.bonfirehub.com (the “Portal”) and initiate the communication electronically through the Opportunity Q&A at https://bernco.bonfirehub.com/Opportunities. The County will not accept any communications by any other means, except as specifically stated in this RFP.

https://teams.microsoft.com/l/meetup-join/19%3ameeting_OTRmZWM3NDgtOGM3Yi00NTFiLWI5NTEtNzVlOTZiZjcxOGI2%40thread.v2/0?context=%7b%22Tid%22%3a%222017becc-cef8-453f-ae3c-04934fc97714%22%2c%22Oid%22%3a%223f70005d-3a17-4e9c-bfff-0ea6dad01f60%22%7d https://bernco.bonfirehub.com/Opportunities https://bernco.bonfirehub.com/ https://bernco.bonfirehub.com/Opportunities

The identity of the perspective Offeror submitting the question(s) will not be shared. All written questions will be addressed at the conference. A public log will be kept of the names of perspective Offerors that attended the conference.

4. Response to Written Questions - An Addendum will be issued in response to written questions.

If the RFP requires a time extension, the proposal submission date will be changed as part of the written Addendum. Any Addendum issued prior to the submittal deadline shall become a part of the RFP.

5. Deadline to Submit Additional Written Questions - Prospective Offerors may submit additional written questions via the County’s public purchasing portal at https://bernco.bonfirehub.com (the “Portal”) and initiate the communication electronically through the Opportunity Q&A, https://bernco.bonfirehub.com/Opportunities until 10:00 a.m. Mountain Standard Time/Daylight Time as indicated in the sequence of events. Questions shall be clearly labeled and shall cite the Section(s) in the RFP or other document which form the basis for the question.

6. Response to Written Additional Questions - An Addendum will be issued in response to additional written questions and will be distributed to all recipients of the original RFP. If the RFP requires a time extension, the proposal submission date will be changed as part of the written Addendum.

Any Addendum issued prior to the submittal deadline shall become a part of the RFP. The identity of the perspective Offeror submitting the question(s) will not be shared.

7. Submission of Proposal – All Offeror proposals must be received for review and evaluation, no later than 4:00 PM Mountain Standard Time/Daylight Time on February 17, 2026. Submit your complete Proposal including all forms, attachments, exhibits, Technical Proposal, Cost Proposal, etc. using the eProcurement System at https://bernco.bonfirehub.com/login. If you do not have a username and password, please register as this is the only method to submit electronically at https://bernco.bonfirehub.com. on the Portal.

All proposals must be received by the County’s Purchasing Section as specified herein. Failure to comply with the submission requirements shall be cause for the County to deem the proposal submittal nonresponsive.

C. EVALUATION PROCESS

The Evaluation Process section contains specific information about the process of evaluating Offeror proposals.

1. Notice of Non-Responsiveness - For any proposal submitted which is deemed non-responsive the Offeror will be notified in writing of such determination by the Purchasing Section.

2. Selection Process - The Selection Committee will review each Offerors proposal. Points will be allocated, as outlined in Section VI of this RFP, by each member. Each member’s point totals will be translated into a numeric ranking of all proposals. The individual member rankings will be totaled together to determine the overall ranking of proposals. During this time, the Procurement Manager may initiate discussions with Offerors who submit responsive or potentially responsive proposals for the purpose of clarifying aspects of the proposal through oral presentations (interview) or the provision of information (either orally or written) deemed necessary to assist in the evaluation process. However, proposals may be accepted and evaluated without such discussion. Discussions SHALL NOT be initiated by the Offerors. Offerors are advised that the Selection Committee, at its option, may enter into the negotiation process with the highest ranked Offeror on the basis of the evaluation of the written proposals only, and may not require discussion and/or interviews. Upon completion of the selection process, the Selection Committee shall recommend award of contract to the County Commission or their designee for approval.

Each responsive Offeror will be notified in writing as to their status following the selection process.

3. Status Notification of Finalists/Non-Finalists – Each responsive Offeror will be notified in writing about the status of their proposal. This notification will include information regarding whether or not their proposal has been selected for the interview, negotiation process or award. Finalists will be those Offerors whose proposals have been selected to continue in either the interview, https://bernco.bonfirehub.com/ https://bernco.bonfirehub.com/Opportunities https://bernco.bonfirehub.com/login https://bernco.bonfirehub.com/ negotiation process or award. Non-finalists are those Offerors whose proposals have not been selected to continue in either the interview, negotiation process or award.

4. Best and Final Offers – Offeror(s) may be asked to submit revisions to their proposals for the purpose of obtaining best and final offers. Revisions may be for clarification of the proposal or to get the best price or for both. When applicable, the notification to Finalist(s) who have been selected to submit a best and final offer will include the date and time, the best and final offer must be submitted.

5. Interviews with Finalists – If applicable the notices for the Finalists who have been selected for interviews, will include the interview date and time. The interview location is at the discretion of the Selection Committee. Interview questions will be sent to finalists prior to interview by the Purchasing Section. Interview scoring will total 100 points. Each member’s point totals will be translated into a numeric ranking of all interviewed Finalists. The individual member rankings will be totaled together to determine the overall ranking of Finalists.

Rankings for the evaluation of written proposals are weighted 45% and ranking from the interviews are weighted 55% in determining the final selection as shown in Appendix A. The Offeror with the highest combined ranking (lowest numerical score) from the interview shall be recommended for award.

6. Negotiations – The County will begin negotiations with the highest ranked Offeror(s) following Finalist notification. Actual fees shall be negotiated based upon specific services, reimbursable expenses, and specific successful Offeror requirements. If negotiations are successful, the County shall prepare an Agreement for approval by the County Commission or its designee. If an agreement on terms cannot be reached within a reasonable time the County shall terminate negotiations and begin negotiations with the next firm on the ranking list. This process will continue until an Agreement has been negotiated with one of the firms on the ranking list. If an Agreement cannot be negotiated with the firms on the ranking list, the County may choose to negotiate with other qualified Offerors scored by the Committee or to terminate negotiations.

D. GENERAL REQUIREMENTS

The General Requirements section contains specific information about the process, general conditions, and instructions, which govern this procurement.

1. Protests - In accordance with Procurement Ordinance, §2-385, §2-367 and applicable procurement regulations, any Offeror who is aggrieved in connection with a solicitation, application of preferences and or award of an Agreement may protest to the Procurement and Business Services Director. The protest must be submitted in writing within fifteen (15) calendar days after knowledge of the facts or occurrences giving rise to the protest to:

Annie Baca, Procurement and Business Services Director Purchasing Section, 6th floor 415 Silver Ave. SW Albuquerque, NM 87102

Protests must include the name and address of the protestant, the solicitation number, and a statement of grounds for protest, including appropriate supporting exhibits. Protests received after the deadline will not be accepted.

2. Incurring Cost - Any cost incurred by the Offeror in preparation, transmittal, or presentation of any proposal or material submitted in response to this RFP shall be borne solely by the Offeror.

3. Application of Preferences - To ensure adequate consideration and application of Preferences pursuant to §13-1-21, NMSA 1978 and Ordinance 2-367, Offerors must include a copy of their State of New Mexico preference certificate and any additional documentation required for the County preferences with their proposal. Offerors are not eligible to receive both a Resident Business/Contractor Preference and a Resident Veteran Business/Contractor preference. The

Preferences shall not apply when the expenditures for this RFP includes federal funds. See Appendix B for explanation and application for Preference eligibility.

4. Pay Equity Documentation - All Offerors shall include with their proposal submittal, a Pay Equity Reporting Form, or valid Pay Equity Business Certificate, which can be accessed at www.bernco.gov/general-services/pay-equity.aspx.

Offerors who are located out-of-state or have no facilities and no employees working in the State of New Mexico are not required to report pay equity data but must verify their out-of-state status on the Pay Equity Reporting Form. Failure to provide a Pay Equity Reporting Form at the time of submission may result in the Offer being deemed nonresponsive. The County may allow for a revised Pay Equity Reporting Form to be submitted by the Offeror within 24 business hours of the proposal due date and time if; (i) the originally submitted form requires a technical change; or (ii) the Offeror fails to include a Pay Equity Reporting Form at the time of submission, provided that the Offeror submits the Pay Equity Reporting Form within the 24 hour business period.

NOTE: THE REQUIRED PAY EQUITY REPORTING FORM IS NOT A PAY EQUITY BUSINESS

CERTIFICATE, NOR DOES IT QUALIFY AN OFFEROR FOR THE PAY EQUITY

PREFERENCE. FOR QUESTIONS ON HOW TO OBTAIN A PAY EQUITY BUSINESS

CERTIFICATE AND QUALIFY FOR THE PREFERENCE, PLEASE CONTACT THE

PROCUREMENT MANAGER IN SECTION I.C BY TELEPHONE: (505) 364-3575 OR EMAIL:

emmaestas@bernco.gov.

5. Subcontractors - The successful Offeror is responsible for performance by any subcontractor providing Services in connection with this RFP; payments to a subcontractor(s) is the responsibility of the successful Offeror. The successful Offeror is solely responsible for fulfillment of the contract agreement resulting from this RFP.

6. Amended Proposals - An Offeror may submit an amended proposal before the deadline for receipt of proposals. Such amended proposals must be complete replacements for a previously submitted proposal and must be clearly identified as such in the transmittal letter. Purchasing Section personnel will not collate or assemble proposal materials.

7. Right to Reject Proposal - The County reserves the right to reject a proposal from any Offeror who has previously failed to perform properly, has caused the County to incur unreasonable costs or expense, failed to complete on time an agreement of a similar nature, or who is not in a position to perform the work governed by this RFP.

8. Offerors Rights to Withdraw Proposal - Offerors will be allowed to withdraw their proposals at any time, prior to the deadline for receipt of proposals. The Offeror must submit a written withdrawal request signed by the Offerors duly authorized representative addressed to the Director of the Purchasing Section. The approval or denial of withdrawal requests received after the deadline for receipt of the proposals is at the discretion of the Director of the Purchasing Section.

9. Disclosure of Proposal Contents - A public log will be kept of the names of all Offerors which submitted proposals. The proposals and documents pertaining to the proposals will be kept confidential throughout the duration of the procurement process and until a contract is awarded.

At that time, all proposals will be open to the public, except for the material, which has been previously noted and deemed as proprietary or confidential.

10. Confidentiality/Public Records - Confidential data is normally restricted to confidential financial information concerning the Offerors organization and data that qualifies as trade secrets in accordance with the Uniform Trade Secrets Act, 57-3-A-1 to 57-3A-7 NMSA 1978, or as provided by the Confidential Materials Act (14-3A-1, 1978 14-3A-2 NMSA 1978), and as otherwise provided by law. With the exception of the aforementioned, information and materials received by the County in connection with this RFP response shall be deemed to be public records, subject to public inspection, upon award of the RFP and execution of an Agreement by the County Commission or their designee. If the Offeror believes any of the information contained in its response is exempt from the Inspection of Public Records Act (NMSA 1978, Chapter 14, Article 2), then the Offeror must identify the material deemed to be exempt and cite the legal authority for the exemption. Any pages of a proposal on which the Offeror has stamped or imprinted “proprietary” or “confidential” must be readily separable from the proposal in order to facilitate http://www.bernco.gov/general-services/pay-equity.aspx mailto:emmaestas@bernco.gov public inspection of the non-confidential portion of the proposal.

The County’s determination of whether an exemption applies shall be final, and the Offeror agrees to defend indemnify and hold harmless the County elected officials, employees and agents against any loss or damages incurred by any person or entity as a result of the County’s treatment of records as public records.

11. Cancellation - This RFP may be canceled at any time and any and all proposals may be rejected in whole or in part when the Director of the Purchasing Section determines such action to be in the best interest of the County.

12. Sufficient Appropriation - Any Agreement awarded as a result of this RFP process may be terminated if sufficient appropriations or authorizations do not exist. Such termination will be effective by sending written notice to the Contractor. The County’s decision as to whether sufficient appropriations and authorizations are available is in the sole discretion of the County and shall be final and binding upon the Contractor.

If the determination is made that there is insufficient funding to continue or finalize the services the Contractor will be compensated to the level of effort performed, as authorized by the County prior to that determination.

13. Code of Conduct - The successful Offeror shall abide by the Code of Conduct (https://www.bernco.gov/compliance-office/bernalillo-county-code-of-conduct/) of the County as it applies to the successful Offeror’s interactions with the County. Any violation of the Code of Conduct shall be considered a breach of the Agreement (a draft of the proposed Agreement is included in Section VII).

14. Acceptance of Conditions Governing the Procurement - Offerors must indicate their acceptance of the Conditions Governing the Procurement, Section II, in the Submittal Letter Form.

Submission of a proposal constitutes acceptance of all conditions contained herein including the evaluation factors contained in Section VI.

15. Standard Agreement - A draft copy of the proposed Agreement to be entered into is included in Section VI. However, the County reserves the right to negotiate with the successful Offeror provisions in addition to those contained in this RFP. The contents of this RFP, as revised and/or supplemented, and the successful Offeror's proposal will be incorporated into and become part of the Agreement.

16. Offeror Qualifications - The Selection Committee may make such investigations as necessary to determine the ability of the Offeror to adhere to the requirements specified within this RFP. The Selection Committee will reject the proposal of any Offeror who is not a responsible Offeror or fails to submit a responsive offer as defined in Ordinance §2-358 (oo) and (pp).

17. Right to Waive Minor Irregularities - The Purchasing Section reserves the right to waive minor irregularities. The Purchasing Section also reserves the right to waive mandatory requirements if all of the otherwise responsive proposals failed to meet the same mandatory requirements and the failure to do so does not otherwise materially affect the procurement. This right is at the sole discretion of the Purchasing Section.

18. Notice - The County Ordinance and the New Mexico criminal statutes impose felony penalties for bribes, gratuities and kick-backs.

19. Release of Information - Only the County is authorized to release information covered by this RFP. The Offerors must refer to the County any requests to release any information that pertains to the work or activities covered by any action or award related to this RFP.

20. Ownership of Documents - Any specifications and other project documents are the property of the County.

21. Costs Incurred in Responding - This solicitation does not commit the County to pay any costs incurred in the preparation and submission of proposals or in making necessary studies or designs for the preparation thereof, nor to procure or contract for services.

22. Proposal Firm Offer - It is anticipated that an Agreement will be awarded within 90 days after receipt of proposals. Responses to this RFP will be considered firm for that time frame. The https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.bernco.gov%2Fcompliance-office%2Fbernalillo-county-code-of-conduct%2F&data=05%7C01%7Cacbaca%40bernco.gov%7Ca0475eac0ea04b74a46208dafef5c0ad%7C2017becccef8453fae3c04934fc97714%7C0%7C0%7C638102628707140665%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=NSVmDNQrHf0WLxXW26bnUPp2T3oQhj2sFyzUWqrk4uU%3D&reserved=0 anticipated Agreement term is for a one (1) year period.

23. Insurance Requirements - Insurance is required of the Contractor in the limits identified in the Proposed Draft Agreement, Paragraph 14, attached hereto.

24. Proof of licensing - The County reserves the right to request proof of licensing for which licensure by the State of New Mexico or another agency is required, (e.g., Professional Architect/Engineer Number, State Bar Member Number, Contractor, etc.).

25. W-9 Information - Pursuant to Federal Tax Law (Internal Revenue Code, Section 6041), the County is required to obtain a Taxpayer Identification Number (TIN) and a completed W-9 from the successful Offeror; according to Federal Income Tax Law (Internal Revenue Code, Section 3406), failure to furnish this information promptly and correctly (within 30 days) may result in a $50.00 penalty imposed by the Internal Revenue Service. In addition, the Internal Revenue Service may require the County to withhold 28% or payments made, if the information is not furnished by the successful Offeror.

If the successful Offeror’s business is classified as a corporation, tax-exempt organization, government agency, or other exempt payee, the County will not file an Annual Information Return (Form 1088 Misc.) on your behalf. However, the law requires your TIN in addition to informing the County of payee type. If classified as an individual or sole proprietor, the TIN is your Social Security Number; otherwise, your Federal Employer Identification Number serves as your TIN.

26. Applicable Law - This procurement and any Agreement that may result from this procurement shall be governed by the laws of the State of New Mexico.

27. Unfair Business Practices - A system or pattern of acts or practices that a relevant federal or enforcement agency has made a formal finding within the last three years to be discriminatory, deceptive, fraudulent, or abusive (or similar terms) under the New Mexico Unfair Practices Act, NMSA 1978, §57-12-1 et seq, or an applicable federal or other state consumer protection law relating to the subject matter of the procurement) or that has violated a relevant criminal statute, as evidenced by a public enforcement order or judgment, settlement with the enforcement agency or other formal finding by the relevant enforcement agency with regulatory enforcement authority under the applicable consumer protection law, or criminal conviction.

The County finds that it is a priority to protect its interests and the public's trust by conducting its business with partners that are committed to and consistently demonstrate engaging in fair and responsible business practices. The general purpose and intent of the New Mexico Unfair Practices Act is to ensure to the maximum extent practicable that contracting practices support conducting government business with partners who are committed to and consistently demonstrate engaging in fair and responsible business practices and avoid conducting its business with partners that engage in criminal or systematic deceptive, fraudulent or abusive business practices.

Offerors must submit with their proposal the completed “Unfair Business Practices Disclosure Form” found in Appendix E. Failure to complete and return the signed unaltered form may result in disqualification.

III. RESPONSE FORMAT AND ORGANIZATION

This section describes the format and organization of the Offerors responses. Failure to conform to these guidelines may result in the disqualification of the proposal.

A. NUMBER OF RESPONSES

Offerors may submit one (1) electronic proposal in Euna Procurement/Bonfire (eProcurement System).

B. PROPOSAL FORMAT

Format. Each file uploaded to the eProcurement System shall be in Optical Character Recognition (OCR) searchable PDF format unless otherwise indicated. Do not encrypt files and do not password protect the documents submitted.

The proposal must be limited in format and length. Length of the Proposal shall be limited to a maximum of 7 pages (printed sheet faces) of text and/or graphic material.

C. PROPOSAL ORGANIZATION

Group A:

1. Offeror’s Technical Proposal

A. Offeror’s Technical Proposal as identified in Section V “Submittal Requirements” of the

RFP.

Group B:

2. Appendix C -Submittal Letter Form: Proposals must be accompanied by a Submittal Letter

Form, which contains the following information:

A. Identity of the submitting business, including name and address of organization, firm, or Department and nature of the non-profit organization.

B. Identifies the name and title of the person(s) authorized by the company to contractually obligate the business for the purpose of this RFP;

C. Identifies the names, titles, and telephone numbers of persons to be contacted for clarification questions regarding this RFP and person(s) to be contacted for negotiations.

D. Acknowledges receipt of any and all Addendums to this RFP;

E. By signing the form, the Offeror is explicitly indicating the following:

1. Acceptance of Conditions Governing the Procurement as stated in Section II of this

RFP.

2. A concurrence to comply with the Pay Equity Reporting Requirements as stated in Section II of this RFP.

3. A commitment to comply and act in accordance with the following:

Federal Executive Orders relating to the enforcement of civil rights;

New Mexico State Statutes and County of Bernalillo Ordinances regarding enforcement of civil rights;

Federal Code, 5 USCA 7201 et. seq., Anti-discrimination in Employment;

Executive Order No. 11246, Equal Opportunity in Federal Employment;

Title 6, Civil Rights Act of 1964;

Requirements of the Americans with Disabilities Act of 1990 for work performed as a result of this RFP.

4. Signature on the form must be from a person authorized to contractually obligate the Offeror.

3. Appendix D - Campaign Contribution Form

In accordance with Appendix D, Offeror’s must comply with Procurement Ordinance, Chapter 2, Article V, Division 1-3, Section 2-390 (b), pertaining to the disclosure of campaign contributions made to an applicable public official of a local public body.

Offeror(s) shall submit the “Campaign Contribution Disclosure Form” with their proposal submittal. Any Offeror who fails to comply with this requirement will be disqualified, no exception. NOTE: THIS FORM SHALL BE SUBMITTED IN ITS

ORIGINAL FORMAT AND SHALL NOT BE MODIFIED OR CHANGED IN ANY WAY.

4. Appendix E- Unfair Business Practices Disclosure Form: Failure to complete and return the signed unaltered form may result in disqualification.

5. Pay Equity Form: Refer to page 9 for detailed instructions and link.

10. Certificates for Preferences (if applicable): Refer Appendix B “Application of Preferences in the RFP.

Group C:

11. Appendix F - FY27 Budget Form

12. Appendix G - Behavioral Health Gross Receipt Tax Accountability Attestation Form

13. Appendix H - Designation, Certification and Licensure Attestation Form Documents must be uploaded into the appropriate Requested Information Tab in Euna Procurement/Bonfire.

IV. SCOPE OF WORK

A. GENERAL INFORMATION

Services under the CCSH Program must be delivered in settings that are accessible, relevant, and supportive, promoting safety, empowerment, health, and overall well-being. Providers are expected to offer intensive case management, wrap-around supports, and housing stabilization services that align with evidence-based practices and meet the complex needs of individuals experiencing homelessness, behavioral health challenges, or involvement with the criminal justice system.

B. INTENSIVE CASE MANAGEMENT AND WRAP AROUND SERVICES REQUIREMENTS

1. Goal: The goal of Intensive Case Management (ICM) and Wrap Around Services is to help clients reduce the use of emergency services, maintain permanent housing, and access additional needed supports necessary to be successful in permanent housing. For those released from incarceration, this program will aid in the reduction of recidivism, increase compliance with court directives, maintain permanent housing, and increase access to additional supports to be successful in permanent housing.

2. Specific Service Types: Community Connections Supportive Housing, or Single-site Permanent Supportive Housing.

3. Program Description: The Community Connections Supportive Housing (CCSH) Program provides housing subsidies and intensive supportive services for adult individuals with a behavioral health condition who are homeless, /or at risk of becoming homeless; and individuals exiting incarceration or are frequently booked into the Metropolitan Detention Center, and/or are high utilizers of emergency and detoxification services.

a. Rental assistance is administered through rental vouchers paid directly to landlords on behalf of eligible clients. Parid with comprehensive wrap-around services, including ICM, behavioral health support, and l linkage to community resources, the program is designed to help program clients secure and maintain stable housing, reduce reliance on emergency services, and enhance overall well-being. For justice-involved individuals, these supports also promote the reduction of recidivism, improved compliance with court or supervision directives, and increased access to the services needed to achieve long-term housing stability.

b. Community Connections is a Harm Reduction Model that does not require initial abstinence from substance use but does require interest and willingness to reduce harm associated with substance use. The goal of the harm reduction model is to maximize access to and minimize loss of housing, while considering the rights of the individual. This means that while residents will not be required to be abstinent from substance use upon entry into the program, they will be expected to connect with community services and supports, seek and secure employment, and or increase income, and actively participate in activities provided through case management services. Continued participation in the program is determined by program adherence.

4. Priority Area: Recovery Supports and Services

Outcomes of Interest:

• Individual Level – Improved health outcomes and quality of life.

• Program Level – Increased capacity and quality of services.

• System Level – Improved network, access, and awareness of services.

• Community Level – Improved community health and wellness, lower healthcare and criminal justice costs.

C. POPULATION OF FOCUS- PERSONS SERVED

Adults aged 18 and over with a behavioral health condition who are homeless, or at risk of becoming homeless; and individuals exiting incarceration or are frequently booked into the Metropolitan Detention Center, and/or are high utilizers of emergency and detoxification services.

1. Service Delivery:

a. Contracted case management staff will provide intensive case management (ICM) services. These services will help individuals navigate and negotiate a complex service system and obtain access to treatment and services that support and sustain their recovery, based on goals generated in the client's ICM service plan. ICM emphasizes the importance of a small caseload, more frequent contact, and potentially a longer duration of contact. Additionally, ICM provides an opportunity to expand the network of services for individuals by formally navigating through a continuum of interagency community resources to help clients attain necessary assistance. The interventions need to be gender responsive and gender specific, addressing race, ethnic, and gender equity.

b. ICM emphasizes the importance of a small caseload (a maximum of 1:10 to 12 ratios at high intensity services), more frequent contact (greater than 1 contact/week), and potentially a longer duration of contact (greater than six months). Additionally, ICM provides an opportunity to expand the network of services for individuals by formally navigating through a continuum of interagency community resources to help clients attain necessary assistance. Comprehensive ICM services help identify individual needs and resources, including provider linkages and potential gaps in services for clients to meet social, health, welfare, housing, vocational, and other needs to attain and sustain recovery.

c. ICM is also a program of assistance to help clients meet their basic needs, such as:

accompanying the client to appointments to provide introductions and support;

arranging for clients to receive individual therapy and group therapy; ensuring the essential needs of the client are being met, including access to food, clothing, housing, health care, including medication assisted treatment (MAT), and social supports. A client service plan of tracked goals and activities, developed between the case manager and client, is a fundamental tool that is based on the client's needs assessment. The program may create a step-down level of client assistance based on defined benchmarks, such as demonstrating progress through achieving measurable goals, and requiring less than one contact/week.

d. ICM services should be person-centered and structured around the individual’s strengths and assets. This means putting people as equal partners with the clinical team in planning, developing, and monitoring care to make sure their needs are met. The client is at the center of decisions, working alongside professionals to achieve the best outcome. A strengths-based approach allows case managers to acknowledge that every individual has their own set of strengths and abilities to rely on to overcome problems.

e. Services shall include an array of wrap-around services as appropriate to client needs identified in the individual service plan, to be provided by the applicant or in partnership with other agencies. Intensive Case Management services should include, but not be limited to, individual and group therapeutic treatment; life skills training; vocational assistance where appropriate; access to medical and psychiatric health care, as well as medication when appropriate; access to public benefits; and support in maintaining stable housing through the duration of the funding period.

f. Every client of the program is required to participate in the supportive services offered by the contracted provider agency, and as agreed upon in an initial 30-day and subsequent 90-day treatment plan written with the client’s participation. Support services should always be made available, and the client should always be encouraged to participate at every stage of recovery.

g. Case managers, clinical staff, and program staff will attend a monthly meeting with the Behavioral Health Authority Division’s Office of Operational Supports and Housing Department personnel to discuss program successes, challenges, as well as participate in a quarterly program meeting to discuss issues or changes within the program.

D. ROLES & RESPONSIBILITIES OF CONTRACTED CASE MANAGEMENT PROVIDERS

1. Services

a. The contractor shall ensure that all CCSH clients participating in case management have access to Intensive Case Management (ICM) services throughout their engagement, housing transition, stabilization, and community integration.

b. Maintain a case load consistent with ICM services and document all client interactions in a HIPAA-compliant EHR/EMR system within forty-eight (48) hours.

c. The contractor will schedule a clinical assessment for all clients referred to them by the Program Coordinator. Sr. Clinical assessments will be scheduled annually or more frequently if needed.

d. The contractor shall strongly encourage participation in case management services without making participation a condition for ongoing tenancy.

e. The contractor will ensure that case managers, clinical staff, and program leadership will attend monthly multidisciplinary meetings for case staffing, data review, and service coordination.

f. The contractor’s case managers, clinical staff, and program leadership will meet with the BHA Special Projects Coordinator or City of Albuquerque Program Specialist and the Bernalillo County Housing Department staff monthly to review performance, service gaps, and system needs. These meetings shall be used to strengthen referral pathways, address system-level barriers, and improve cross-agency service delivery.

E. THE CONTRACTOR SHALL DELIVER INTENSIVE CASE MANAGEMENT (ICM) SERVICES

CONSISTENT WITH THE FOLLOWING PHASED MODEL:

1. Engagement & Stabilization

a. All clients referred by the Housing Department will be contacted by the care management team within ten days of receiving the referral to schedule their initial intake and clinical assessment.

b. The contractor shall collaborate with each client to develop an Initial 30-Day Service Plan and subsequent 90-day Individual Service Plan (ISP). Services must be based on clinical/evidence-based assessments and self-identified client goals using trauma-informed and harm-reduction principles.

c. Complete all intake paperwork, including biopsychosocial assessments, within 30 days of referral.

d. Identify and address the immediate basic needs for all clients, including assisting with clients acquiring SSI or SSDI (using the SOAR model when appropriate), GA, TANF, SNAP benefits, and Medicaid.

e. Connect client to appropriate medical, dental, and mental health services, including assessment either through direct provision or case management assistance in locating providers.

f. Provide initial linkages to medical and behavioral health services for individual or group counseling, psychiatric services, and medication compliance. This should be prioritized throughout client participation in the program.

g. Assist with navigation of legal obligations,…