7-Past Performance Evaluation.pdf

This is a Past Performance Evaluation form used by Tolleson Union High School District in Arizona to assess vendor performance for procurement decisions related to a Writing and Plagiarism Online Program contract opportunity. The District is seeking competitive proposals for writing assistance and antiplagiarism software to support teachers and students. The evaluation form requests that current or previous clients of the vendor being considered complete a questionnaire assessing the vendor's performance across seven criteria: whether general services and products meet expectations, quality of services and products, ability to adhere to timelines and schedules, responsiveness to communication and customer service, billing process efficiency, adherence to contract guidelines, and overall customer satisfaction. Each criterion is scored on a scale of 1 to 10, with a total possible score of 70 points. Completed questionnaires must be returned directly to Tolleson Union School District via email to maeghan.kinnan@tuhsd.org by 1:00 p.m. on April 23rd, 2026.

The Past Performance Evaluation form serves as a due diligence mechanism to inform the District's determination of responsive and responsible vendor procurement. Respondents are instructed to rate vendors as follows: a score of 10 indicates they are always satisfied with no hesitation about rehiring the vendor; a score of 5 indicates sometimes satisfaction; and a score of 1 indicates very poor performance with no intention to rehire. Respondents may leave criteria blank if they lack sufficient knowledge in particular performance areas. The form requests identification of both the client company providing the reference and the company being surveyed, along with contact information and respondent signature, printed name, and title.