Digital Channels QandA.pdf

Number Reference Question Answer

Tasks 1 and 2 state that the benchmarking "does not include a review of the revenue amounts, only the various ways digital channels generate revenue."

Task 4 then asks what new revenue streams USPS could consider "and what is the estimated revenue that could be generated from implementation."

First, what basis does the Government expect for those revenue estimates? Second, will the OIG furnish the baseline revenue figures developed under research questions 1 through 3? Both affect level of effort and would help offerors price the requirement on a common assumption. The OIG will only provide the Supplier with internally produced analysis of revenue from USPS digital channels.

For firms without directly analogous contract references, will the OIG accept substitute evidence of capability , for example, a work sample in the format of a Task 1/Task 2 research note, or analogous commercial benchmarking work products in assessing technical capability at the RFI stage and in any future limited competition? Yes

3 Does the OIG anticipate the future solicitation, if issued, will be set aside for small business? The OIG does not set aside opportunitues for Small Business.

The SOW notes meetings may be held virtually or in-person depending on Supplier location. Can the OIG confirm that a fully remote supplier, with all meetings held virtually, satisfies the requirement? Yes

For Task 4's revenue estimates, will the OIG share internal data developed under research questions 1-3 (usage and revenue trends) with the Supplier, or should estimates rely solely on public sources? See answer to Question #1.

For the foreign postal operator benchmark (Task 1), does the OIG have a preferred set or number of foreign posts, for example posts of comparable scale or with a universal service obligation, or should the Supplier propose the benchmark set for OIG concurrence at kickoff? Supplier should propose the benchmark set.

During performance, will the OIG share relevant outputs of its internal analysis of research questions 1 through 3 (channel usage, visit purposes, and digital revenue trends) with the Supplier, so that Task 4 revenue estimates can be grounded in actuals rather than public estimates alone? Yes

For the user experience review (Task 3), should coverage include the Informed Delivery app and the mobile web experience of usps.com, in addition to the desktop website and the USPS Mobile App? Yes

For Task 4 revenue estimates, does the OIG prefer order-of-magnitude ranges with stated assumptions, or point estimates tied to a single published model? The OIG prefers ranges rather than specific point estimates.

Should the four research notes follow the editorial conventions of prior RISC white papers (sourcing style, exhibit format), and if so, can the OIG identify one or two recent papers to treat as the format reference? Following RISC white paper conventions is not required.