J-5 Customer Satisfaction Survey.pdf
PDF 168 KB Posted
- Attached to
- ZKC Compound Snow Removal and Grounds Maintenance Federal contract opportunity
- Solicitation number
- 697DCK-26-R-00289
About this file
This document is a Customer Satisfaction Survey template for Federal Aviation Administration (FAA) solicitation 697DCK-26-R-00289. The survey is designed to be completed by customers of contractors submitting proposals, evaluating the contractor's past performance on referenced contracts.
The survey requests basic information including the name of the company submitting the proposal, the company providing the survey, the past performance contract number being referenced, type of services provided, and the annual dollar amount of the contract. Four evaluation criteria are assessed using a five-point rating scale (Excellent=5, Very Good=4, Good=3, Needs Improvement=2, Unacceptable=1): timeliness of service completion across various intervals; contractor responsiveness to needs, requests, and complaints; problem-solving capabilities and follow-up by operations management; and overall satisfaction with service performance. Each criterion includes space for comments. Completed surveys must be submitted directly to FAA Acquisitions via email at marshavia.clark@faa.gov and must originate from the customer company, not the bidding contractor. Surveys received directly from the company bidding on the proposal will not be accepted.
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| 697DCK-26-R-00289 (Amend 1).pdf | ||
| ZKC Compound (Q-A).docx | DOCX document | |
| J-3 Wage Determination (ZKC).pdf | ||
| J-1 PWS for ZKC Compound.pdf | ||
| J-6 Contractor Staffing Access Questionnaire.pdf | ||
| J-2. ZKC Grounds_Snow and Pricing Sheet.xlsx | XLSX spreadsheet | |
| J-4 Snow removal FOOT PRINT.xlsx | XLSX spreadsheet | |
| 697DCK-26-R-00289.pdf |
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Text version
Customer Satisfaction Survey Solicitation #
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address:
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________ marshavia.clark@faa.gov
697DCK-26-R-00289
Customer Satisfaction Survey Solicitation #
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address:
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
marshavia.clark@faa.gov
697DCK-26-R-00289
File details come from the government source that posted it. Updated .