J-3 Customer Satisfaction Survey.pdf
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- Solicitation number
- 697DCK-24-R-00244
About this file
This document contains a customer satisfaction survey solicitation and details of a related federal contract opportunity for janitorial services. The solicitation requests customers of companies bidding on contract number 697DCK-24-R-00244 to complete a survey rating the bidder's past performance by April 2, 2024. The survey is to be submitted directly to melinda.davis@faa.gov and includes questions on timely completion of services, response times, problem solving and overall satisfaction.
The related federal contract opportunity is for janitorial services seven days a week at the Pittsburgh Air Traffic Control Tower. This is a firm-fixed price, total small business set-aside contract with a period of performance from June 1, 2024 to May 31, 2025 plus four option periods. The pre-proposal site visit is March 18, 2024 and questions are due by March 20, 2024, with proposals due April 2, 2024. The contracting agency is the Department of Transportation Federal Aviation Administration Southwestern Region.
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Customer Satisfaction Survey Solicitation # 697DCK-24-R-00244
Please submit this Survey via email by April 2, 2024 at 10:00AM Eastern to the Contracting Officer at this email address: Melinda.Davis@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
Melinda Davis Highlight
Customer Satisfaction Survey Solicitation # 697DCK-24-R-00244
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
Please submit this Survey via email by April 2, 2024 at 10:00AM to the Contracting Officer at this email address: Melinda.Davis@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
Melinda Davis Highlight
File details come from the government source that posted it. Updated .