Attachment 7- Customer Satisfaction Survey - 697DCK-24-R-00037.pdf
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- Solicitation number
- 697DCK-24-R-00037
About this file
This customer satisfaction survey is for a janitorial services contract solicitation issued by the Department of Transportation Federal Aviation Administration Southwestern Region. The solicitation number is 697DCK-24-R-00037 for janitorial services at four air traffic control towers in Northern California: Modesto, Red Bluff, Sacramento, and Stockton. The survey collects customer ratings and comments on the incumbent contractor's overall performance, response time, problem solving, and on-site employee performance. It must be completed by the customer reference and emailed directly to anna.f.glover@faa.gov by the stated deadline for evaluation purposes.
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Text version
Customer Satisfaction Survey
697DCK-24-R-00037
Date:___________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.
Your input is important to us and responses are required by _________________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
anna.f.glover@faa.gov
File details come from the government source that posted it. Updated .