SOW ZSU janitorial.pdf

STATEMENT OF WORK

Custodial Services

FAA ZSU CERAP Facility, Isla Grande (SIG) and San Juan (SJU) Air Traffic Control Towers

Table of Contents

1.0 PURPOSE

1.1 GENERAL REQUIREMENTS

2.0 RESERVED

3.0 REQUIREMENTS

3.1 MANAGEMENT

3.1.1 Work Control

3.1.2 Work Schedule

3.1.3 Interference with Government Business

3.1.4 Protection of Government Property

3.1.5 Environmental Management

3.2 CUSTODIAL SERVICES REQUIREMENTS

3.2.1 Basic Services

3.2.2 Service Call Work

3.2.3 Project (Indefinite Quantity) Work

4.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES

4.1 CONTRACTOR FURNISHED ITEMS

5.0 DEFINITIONS

1.0 Purpose

The intention of this solicitation is to obtain custodial services for FAA ZSU CERAP facility at Carolina, Puerto Rico, the Isla Grande (SIG) Air Traffic Control Tower and San Juan (SJU) Air Traffic Control Tower at San Juan, Puerto Rico by means of a combination firm fixed-price and indefinite quantity contract.

1.1 General Requirements

The Contractor must provide all labor, supplies, supervision, tools, materials, equipment, and transportation necessary to provide custodial services in accordance with this specification. Custodial service applies to all designated spaces including, but not limited to, halls, restrooms, offices, work areas, entrance ways, lobbies, storage areas, elevators, and stairways. Publications applicable to this specification are listed in Attachment #1.

2.0 Reserved

3.0 Requirements

3.1 Management

The Contractor must manage the total work effort associated with the custodial services required herein to assure fully adequate and timely completion of these services. Included in this function will be a full range of management duties including, but not limited to, planning, scheduling, and quality control. The Contractor must provide an adequate staff of personnel with the necessary management expertise to assure the performance of the work in accordance with sound and efficient management practices. The Contractor must maintain an adequate workforce and be trained in the proper use and handling of contract specified and approved supplies and equipment, to complete work in accordance with the time and quality standards specified herein.

3.1.1 Work Control

The Contractor must implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking of work in progress. The Contractor must plan and schedule work to assure material, labor, and equipment are available to complete work requirements within the specified time limits and in conformance with the quality standards established herein. Verbal scheduling and reports on the status of service call and indefinite quantity work items must be provided when requested by the Contracting Officer.

3.1.2 Work Schedule

In addition to the requirements stated in the "WORK SCHEDULE" clause in Section F, the Contractor's initial work schedule must indicate the hours of the day that twice weekly or more frequent services will be performed and the day of the week that weekly or less frequent services will be performed. The schedule must list the type of work to be performed, the areas to be worked, and the estimated time to complete the work in each area. When scheduled services performed twice weekly or less frequently fall on a holiday, alternate dates must be specified. The initial work schedule must be submitted to the Contracting Officer for approval within 15 days after award. Once approved, all work must be performed in strict compliance with the work schedule to facilitate the Government's inspection of the work.

Changes to the work schedule must be submitted for the Contracting Officer's approval at least three working days prior to performance. In preparing the work schedule, the Contractor must comply with the following general requirements:

(1) Except as may otherwise be specified, all firm fixed-price work must be performed during the Government's regular working hours, as specified in the "DEFINITIONS-TECHNICAL" clause. If the Contractor desires to carry on work after regular working hours, or on Saturdays, Sundays, or holidays, prior approval must be obtained from the Contracting Officer.

(2) Project (indefinite quantity) work items must be performed during the days and times specified below. If the Contractor desires to perform this work other than during the days and times shown, or on Saturdays, Sundays, or holidays, prior approval must be obtained from the Contracting Officer.

Stripping and Rewaxing Saturday’s 7:00 AM through 4:00 PM Shampooing Carpets and Rugs Saturday’s 7:00 AM through 4:00 PM Cleaning Light Fixtures Saturday’s 7:00 AM through 4:00 PM High Dusting/Cleaning Week days 7:00 AM through 4:00PM Cleaning Exterior Glass Saturday’s 7:00 AM through 4:00 PM Cleaning Interior Glass Week days 7:00 AM through 4:00 PM Cleaning Venetian Blinds Week days 7:00 AM through 4:00 PM

3.1.3 Interference with Government Business

The Contractor must schedule and arrange work so as to cause the least interference with the normal occurrence of Government business and mission. In those cases where some interference may be essentially unavoidable, the Contractor must be responsible to make every effort to minimize the impact of the interference, inconvenience, customer discomfort, etc.

3.1.4 Protection of Government Property

During execution of the work, the Contractor must take special care to protect Government property including furniture, walls, baseboards, and other surfaces from materials not intended. Accidental splashes must be removed immediately. The Contractor must return areas damaged as a result of work under this contract to their original condition, to include painting, refinishing, or replacement, if necessary.

3.1.5 Environmental Management

In order to comply with Executive Orders 13423 and 13514, and the FAA Green Procurement Plan (GPP), the Contractor must use environmentally preferable products and services. These program elements include, but are not limited to: products and services that are energy-efficient, water-efficient, biobased, non-ozone depleting, contain recycled-content, and non-toxic or less-toxic alternatives. The Contractor must also ensure the use of integrated pest management principles; responsible chemical use/storage practices; and diversion of non-hazardous waste from landfills. These program elements are described on the Office of the Federal Environment Executive website (http://www.ofee.gov)

3.1.5.1 Products and Materials

Custodial cleaning products required in the performance of this SOW must carry the Environmental Protection Agency Design for the Environment (DfE) label, Green Seal certification, or must meet/exceed South Coast Air Quality Management District (SCAQMD) specifications and/or DfE and Green Seal specifications. Cleaning products must minimize exposure to potentially harmful chemicals (e.g., corrosives, skin irritants, human carcinogens, etc.) and contain biobased solvents, reduced flammability, and low or no volatile organic compounds. Green cleaning program guidance can be found in more detail on the Office of the Federal Environment Executive website (http://www.ofee.gov). If it is determined that such certified products do not meet Government performance requirements, the Contractor must submit a proposed alternative that would meet the performance requirements with the lowest environmental impact for evaluation and acceptance. Products that fall under the Environmental

Protection Agency (EPA) Comprehensive Procurement Guidelines (CPG) (http://www.epa.gov/cpg) must meet the minimum recovered (recycled) content levels. Bio-based products must be used in accordance with the U.S. Department of Agriculture’s BioPreffered program (http://www.biopreferred.gov). The contractor must purchase and use Energy Star or other energy-efficient items listed on the Department of Energy’s Federal Energy Management Program (FEMP) Product Energy Efficiency Recommendations product list.

3.2 Custodial Services Requirements

The Contractor must provide the custodial services described herein. Custodial services requirements are divided into three groups: basic services, service calls, and project (indefinite quantity) work requirements. An inventory and description of the areas to receive custodial services is included in Attachment #1.

3.2.1 Basic Services

Basic services must be performed at the locations and frequencies shown in Attachment #1, and must consist of the services listed for the specified spaces. Furniture or other equipment (including waste and recycling containers) moved while performing basic services must be returned to their original position.

All basic services will be paid for under the firm fixed-price portion of the contract. Performance requirements for these services include the following:

3.2.1.1 Space Cleaning

Space cleaning must consist of the following services each time a space is cleaned.

(a) Sweeping/Dust Mopping. Concrete/quarry tile, terrazzo, wood, and resilient flooring must be swept or dust mopped so as to remove all loose dirt, dust, and debris.

(b) Vacuuming Carpets and Rugs. Carpeted areas and rugs must be vacuumed free of all loose soil and debris.

(c) Emptying Waste and Recycling Containers. All waste and recycling containers must be emptied and plastic liners replaced. Any plastic liner with food wastes or that is soiled or leaking must be replaced with a new plastic liner. Waste and recycling containers must be washed as required inside and outside utilizing a disinfectant and must be free of odors. After washing, containers must be wiped dry and new plastic liners installed. All ash trays and ash receptacles must be emptied and cleaned free of tobacco residue. Boxes, cans, bottles, and other items placed adjacent to waste containers and marked "TRASH" must also be removed and disposed of. All waste collected must be disposed of in the nearest outside trash collection point. Waste that falls on the floor and outside grounds during the waste removal must be picked up and disposed of by the Contractor.

(d) Low Dusting/Cleaning. All furniture, partitions, radiators, equipment, hand railings in stairways, grills, horizontal ledges, and sills must be dusted. Walls, doors, and partitions must be wiped clean (including glass in partitions and doors) to a height of 7*- 0" above the floor level. If present, chalk boards, chalk trays, and erasers must be cleaned. Corridor, lobby, and entrance walls and doors must be cleaned. Miscellaneous hardware and bright metal work must be wiped clean. Drinking fountains must be cleaned and disinfected. All surfaces of drinking fountains must be free of stains, smudges, and scale.

(e) Cleaning Walk-off Mats. Each time floors are swept/dust mopped or vacuumed, walk-off mats in that area must be cleaned. Soil and moisture underneath mats must be removed and the floor must be cleaned as appropriate along with the rest of the floor. The mats must be returned to their original locations afterwards. The Contractor must report, in writing to the Contracting Officer, all walk-off mats that are worn out to the point of being ineffective.

3.2.1.2 Floor Care

Floor care must be performed in the spaces as shown on the "Schedule of Services" in Attachment #1, and must consist of the following services.

(a) Damp Mopping. Prior to damp mopping, floors must be swept/dust mopped. Floors must be damp mopped with an approved cleaning solution to remove dirt, streaks, smears, and stains.

(a)(OPTIONAL) Damp Mopping. Prior to damp mopping, floors must be swept/dust mopped. Floors, except for high pressure plastic laminate (HPL), must be damp mopped with an approved cleaning solution to remove dirt, streaks, smears, and stains. HPL on metal panel floor systems must be cleaned with a damp mop (wrung out to make as dry as possible) using water only (no soap or additives). Do not scrub the floor. Remove all remaining dirt, stains, etc. with cleaner sparsely applied to a cloth used for localized rubbing. Remove all cleaner residue from the floor surface.

(b) Spray Cleaning and Buffing. Prior to spray cleaning and buffing, floors must be damp mopped as specified above. Floors must be spray cleaned and buffed to remove traffic marks, heavy soil, etc. The material used for spray cleaning and buffing must contain a blend of detergents and polymers to emulsify surface soil and repair traffic areas. If loose residue is produced by buffing, it must be removed in a manner that will leave the floor clean without destroying the high gloss produced by buffing. When completed, a spray cleaned and buffed floor must have a uniform, high-gloss finish, free of scuff and heel marks. The floor finish must be uniform from wall to wall, including corners.

(c) Waxing and Buffing. In the event that spray cleaning and buffing is not sufficient to maintain a uniform high-gloss finish, floors must be completely waxed and buffed. The Contractor must use a liquid wax system containing not less than 18% solids. The floors must be damp mopped as specified above immediately prior to application of wax. Floors must be buffed, if required, to a uniform gloss finish free from dirt, traffic marks, and stains.

3.2.1.3 Restroom Services

Restroom services must consist of the following each time services are performed.

(a) Cleaning Restrooms. Restroom fixtures, including water closets, urinals, lavatories, and sinks must be washed inside and outside utilizing a disinfectant, and must be free of stains and odors. Pumice sticks and an approved toilet bowl cleaner must be used to remove stains from urinals and water closets.

Brushes, sponges, and cloths that have been used to clean any other part of the restroom (including water closets, urinals, walls, floors, and partitions) must not be used to clean lavatories or sinks. Floors must be swept/dust mopped free of dirt and mopped with a disinfectant. Floor drains must be cleaned and flushed with a disinfectant. Wainscoting, partitions, walls, and doors must be cleaned free of dirt, stains, and graffiti. Mirrors must be cleaned and polished. All metal fixtures and hardware must be cleaned. Waste and recycling containers must be emptied, disinfected, and plastic liners replaced. If present, shower stall rooms and locker/dressing rooms must be considered part of the restrooms, and cleaned accordingly.

(b) Servicing Restrooms. Servicing restrooms must include inspecting, replenishing, and cleaning supply dispensers. Restroom supplies must include, but are not limited to, paper towels, toilet tissue, and soap. The Contractor must stock restrooms with sufficient supplies to insure that the supplies will last until the next scheduled service. If dispensers become empty before the next scheduled servicing, the Contractor must replenish them at no additional cost to the Government.

3.2.1.4 Other Services

Relamping. (a) Relamping services is not required.

(b) Policing Grounds. Paper, bottles, cans, and all other trash and refuse must be removed from all grounds, sidewalks, and interior courts within fifteen feet (15’) of the buildings specified in Attachment #1. All removed items must be deposited in the nearest appropriate waste or recycling container.

(c) Removing Snow and Ice. (Not applicable to Puerto Rico & US Virgin Islands facilities) Snow and ice must be removed from those building walks and entrances shown in Attachment J-C8 so that these areas are clean and safe for pedestrian traffic. The Contractor must remove snow and ice prior to regular working days and maintain the areas free of snow and ice until [INSERT TIME]. A commercial snow/ice remover may be used as a method of maintaining areas free of snow and ice. The Contractor must minimize the use of harmful chemicals for snow/ice removal; utilizing snow/ice prevention practices versus deicing practices; and utilizing magnesium chloride, potassium acetate, or potassium chloride versus sodium chloride. Under no circumstances must the Contractor deposit shoveled/blown snow and ice on common sidewalks being cleared by other station activities.

(d) Waste Management. In accordance with EO 13514, FAA is required to divert from landfill or incineration facility disposal a minimum of 50% of the non-hazardous waste generated as a result of its operations. In support of meeting this requirement, the Contractor must divert from landfill or incineration facility disposal a minimum of 50% of the non-hazardous waste generated as a result of the Contractor work, to the maximum extent feasible. In doing so, the Contractor must appropriately utilize the facilities existing waste and recycling program. If no such program exists, the Contractor must develop, operate and track, at its own expense, a comprehensive waste, recycling and reuse program. The Contractor must report non-hazardous waste diversion rates on a quarterly (every three months) basis to the contracting officer representative (COR).

3.2.2 Service Call Work

Service call work for the buildings/spaces listed in Attachment #1 must consist of providing labor and material to perform unscheduled custodial services that are brief in scope. The Government will receive service call requests from building monitors and notify the Contractor of the work required. The Contractor must provide adequate procedures for receiving and responding to service calls during regular working hours. All services specified in this paragraph will be paid for under the firm fixed-price portion of the contract.

3.2.2.1 Service Calls for Cleaning

Service calls for cleaning must consist of providing miscellaneous minor cleaning tasks beyond the scope of basic services. Historically, the activity has experienced approximately eight (8) such calls per year.

(a) The Contractor must respond to service call requests for cleaning within one hour during regular working hours. Once begun, the cleaning effort must continue until completed.

(b) These calls include, but are not limited to, such items as:

Clean up of overflowed restroom fixtures.

Clean up of spills.

Cleaning muddy or wet entrances.

Clean up of broken glass.

3.2.2.2 Service Calls for Lighting (Not applicable)

3.2.3 Project (Indefinite Quantity) Work

Project work includes those custodial services required on an unscheduled or irregular frequency. All project work services are included in the indefinite quantity portion of the contract, and will be ordered by the Contracting Officer on a delivery order, SF-1422, in accordance with the "ORDERING OF WORK" clause, Section G. Attachment J-C9 specifies the minimum and maximum quantities per order and allowed completion time per service. All work requirements specified in this paragraph will be paid for under the indefinite quantity portion of the contract.

3.2.3.1 Stripping and Rewaxing Floors

Resilient flooring must be swept/dust mopped and stripped to remove all built-up wax and imbedded dirt prior to rewaxing. After application of wax, areas must be buffed (if required) sufficiently for maximum gloss and uniform sheen from wall to wall, including corners. The rewaxed floor must present a clean appearance free from scuff marks or dirt smears. Furniture or other equipment moved during floor stripping and rewaxing must be returned to their original positions.

3.2.3.2 Shampooing Carpets and Rugs

Prior to shampooing, carpets and rugs must be vacuumed free of all loose soil and debris. Carpets and rugs must be shampooed free of streaks, stains, and spots, and must have a bright uniform color.

Shampooing must be done by the water extraction method. After drying, furniture or other equipment moved for the shampooing must be returned to their original positions.

3.2.3.3 Cleaning Light Fixtures

Globes, reflectors, covers, diffusers, and plastic side panels must be removed and washed. After cleaning and reassembling, light fixtures must be free of bugs, dirt, dust, grease, and other foreign matter.

3.2.3.4 High Dusting/Cleaning

High cleaning includes cleaning horizontal and vertical surfaces above seven (7’) feet from floor level including all overhead piping and ceiling areas. All dust, lint, litter, and soil must be removed from all surfaces. Walls must be free of dirt, smudges, and markings. Ceilings are to be free of cobwebs and loose dirt.

3.2.3.5 Cleaning Exterior Glass

The Contractor must thoroughly clean all exterior glass surfaces, window frames, sills, and sashes, from the ground line up to and including the second floor. All glass surfaces must be cleaned and left free of streaks and stains, and must be wiped dry. All paint, putty, film, and foreign matter found on glass surfaces must be removed. Where storm windows exist, exterior window cleaning must include both sides of the storm window and the outside of the inner glass.

3.2.3.6 Cleaning Interior Glass

The Contractor must thoroughly clean all interior glass surfaces and associated window frames, sills, and sashes. All glass surfaces must be cleaned and left free of streaks and stains, and all adjacent surfaces wiped dry. All paint, putty, film, and foreign matter found on glass surfaces must be removed.

3.2.3.7 Cleaning Venetian Blinds

Venetian blinds, including mini-blinds, must be removed and cleaned free of all dust and embedded dirt and re-hung in working order. Once removed for cleaning, the blinds must be re-hung by the Contractor within two (2) working days.

4.0 Government Furnished Property and Services

In accordance with the "GOVERNMENT FURNISHED PROPERTY " clause in Section I, the Government will provide the Contractor the option of using certain Government owned facilities and utilities for use only in connection with this contract. The use of Government furnished property and services for other purposes is prohibited. All such facilities, equipment, and materials will be provided in "as is" condition.

a. Government Furnished Facilities. The Government will furnish or make available to the Contractor some storage area for the cleaning materials. The Contractor must be responsible and accountable for such facilities accepted for use and must take adequate precautions to prevent fire hazards, odors, and vermin. Custodial services for Government furnished facilities must be provided by the Contractor. The Contractor must obtain written approval from the Contracting Officer prior to making any modifications or alterations to the facilities. Any such modifications or alterations approved by the Government will be made at the expense of the Contractor. At the completion of the contract, all facilities must be returned to the Government in the same condition as received, except for reasonable wear and tear. The Contractor must be held responsible for the cost of any repairs caused by negligence or abuse on his/her part, or on the part of his/her employees.

b. Government Furnished Equipment. The Contractor must furnish all tools and equipment required for the performance of this contract. The Government will not provide tools or equipment to the Contractor.

c. Government Furnished Material. The Government will not provide any materials to the Contractor.

d. Availability of Utilities. The Government will furnish the following utility services at existing outlets, for use in those facilities provided by the Government and as may be required for the work to be performed under the contract: electricity, steam, natural gas, fresh water, and sewage service.

The refuse collection services will provided and paid by the contractor. Information concerning the location of existing outlets may be obtained from the Contracting Officer. The Contractor must provide and maintain, at his/her expense, the necessary service lines from existing Government outlets to the site of work.

(1) Utilities specified above will be furnished at no cost to the Contractor with the exception of the refusal service, which will be paid by the contractor.

(2) The Contractor must be responsible for instructing employees in utilities conservation practices. The Contractor must be responsible for conserving utilities, which must include, but not necessarily be limited to:

* Lights must be used only in areas where and at the time when work is actually being performed unless otherwise directed by the COTR.

* Mechanical equipment controls for heating, ventilation and air conditioning systems will not be adjusted by contract employees.

* Water faucets or valves must be turned off after the required usage has been accomplished. To conserve water, only the minimum quantity of water needed for the required usage must be expended.

4.1 Contractor Furnished Items

Except for items listed in paragraph 4.0, the Contractor must provide all facilities, equipment, materials, supplies, and services to perform the requirements of this contract. Material, equipment, and supplies provided must adhere to the requirements set forth in Section 3.1.5 and meet the requirements specified in Attachment #1. Items not listed in Attachment #1 or technical specifications must also adhere to the requirements set forth in Section 3.1.5 and be of acceptable commercial grade and quality.

5.0 Definitions

As used throughout this contract, the following terms must have the meaning set forth below. Additional definitions are in the "DEFINITIONS" clause in Section I.

a. Where "as shown", "as indicated", "as detailed", or words of similar import are used, it must be understood that reference is made to this specification and the drawings accompanying this specification unless stated otherwise.

b. Where "as directed", "as required", "as permitted", "approval", "acceptance", or words of similar import are used, it must be understood that direction, requirement, permission, approval, or acceptance of the Contracting Officer is intended unless stated otherwise.

c. Clean. "Clean" must be defined as free of dirt, dust, spots, streaks, stains, smudges, litter, debris, and other residue.

d. Contracting Officer. The Contracting Officer is a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer.

e. Contractor. The term Contractor as used herein refers to both the prime Contractor and any subcontractors. The prime Contractor must ensure that his/her subcontractors comply with the provisions of this contract.

f. Contractor Representative. A foreman or superintendent assigned in accordance with the "CONTRACTOR EMPLOYEES" clause, Section H.

g. Disinfect. Cleaning in order to destroy any harmful microorganisms by application of an approved chemical agent.

h. Facility. An establishment, structure, or assembly of units of equipment designated for a specific function.

i. Frequency of Service.

(1) Annual (A). Services performed once during each 12 month period of the contract at intervals of 345 to 385 days.

(2) Semi-Annual (SA). Services performed twice during each 12 month period of the contract at intervals of 160 to 200 calendar days.

(3) Quarterly (Q). Services performed 4 times during each 12 month period of the contract at intervals of 80 to 100 calendar days.

(4) Monthly (M). Services performed 12 times during each 12 month period of the contract at intervals of 28 to 31 calendar days.

(5) Semi-Monthly (SM). Services performed 24 times during each 12 month period of the contract at intervals of 14 to 16 calendar days.

(6) Weekly (W). Services performed 52 times during each 12 month period of the contract at intervals of six to eight calendar days.

(7) Twice weekly (2W). Services performed twice a week, such as Monday and Thursday or Tuesday and Friday.

(8) Three times weekly (3W). Services performed three times a week, such as Monday, Wednesday and Friday.

(9) Daily (D5). Services performed once each calendar day, Monday through Friday, including holidays unless otherwise noted.

(10) Daily (D7). Services performed once each calendar day, seven days per week, including weekends and holidays.

j. Quality Assurance (QA). A method used by the Government to provide some measure of control over the quality of purchased goods and services received.

k. Quality Assurance Evaluator (QAE). The Government employee designated by the Contracting Officer to be responsible for monitoring of Contractor performance.

l. Quality Control (QC). A method used by the Contractor to control the quality of goods and services produced.

m. Regular Working Hours. The Government's regular (normal) working hours are from 7:00 am to 4:00 pm, Mondays through Fridays except (a) Federal Holidays and (b) other days specifically designated by the Contracting Officer.

n. Relamping. A procedure by which the Contractor periodically inspects each building included in this contract in order to systematically replace burned out and/or blinking fluorescent tubes and incandescent bulbs.

o. Response Time. Response time is defined as the time allowed the Contractor after initial notification of a work requirement to be physically on the premises at the work site, with appropriate tools, equipment, and materials, ready to perform the work required. Response times are designated in the appropriate technical clauses in Section C.

p. Space. A space is an area to receive custodial services which may or may not be considered a room by common definition. Examples of spaces are definable sections of hallways, stairwells, lobbies, offices, entrances, and elevators.

q. Waste and Recycling Containers. Waste containers are defined as trash receptacles, waste baskets, trash cans, wastepaper baskets, ash trays, or any container holding trash, paper, or other recyclables and refuse of any type.

5.0 Definitions