Customer Satisfaction Survey.docx

RFQ # 697DCK-19-R-00336: CAB WINDOW CLEANING SERVICES IN THE OAKLAND DISTRICT

Performance Customer Satisfaction Survey Date: _____________

_________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluations process requires information on the firm’s past performance. Your input is important to us _____________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.

Please rate your current level of satisfaction with the overall service performance of this contractor:

______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)

______Unacceptable (1)

Comments: ______________________________________________________________________

How quickly does this contractor respond to your needs, requests, or complaints?

______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)

______Unacceptable (1)

Comments: ______________________________________________________________________

How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?

______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)

______Unacceptable (1)

Comments: ______________________________________________________________________

Would you be pleased to see this contractor awarded another contract at your facility for the same service?

_______Yes _______ No

Comments: ______________________________________________________________________

Organization Name: ________________________________________ Date: __________________

Contact: _________________________________________________

Phone #: ________________________________________________