Past Performance Customer Satisfaction Survey.doc
DOC document 80 KB Posted
- Attached to
- Paint Exterior Building Surfaces - Guam CERAP
- Solicitation number
- 697DCK-19-R-00182
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Past Performance Customer Satisfaction Survey (doc)
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Other files
| File | Type | Posted |
|---|---|---|
| Past Performance Customer Satisfaction Survey.doc | DOC document | |
| MicroStation Drawings.zip | ZIP file | |
| Amendment 0001.pdf | ||
| 697DCK-19-R-00182.pdf | ||
| Amendment 0002.pdf | ||
| MicroStation Drawings.zip | ZIP file | |
| Past Performance Customer Satisfaction Survey.doc | DOC document | |
| Amendment 0001.pdf | ||
| Amendment 0002.pdf | ||
| 697DCK-19-R-00182.pdf | ||
| MicroStation Drawings.zip | ZIP file | |
| 697DCK-19-R-00182.pdf | ||
| Amendment 0001.pdf | ||
| MicroStation Drawings.zip | ZIP file | |
| Past Performance Customer Satisfaction Survey.doc | DOC document | |
| Amendment 0001.pdf | ||
| 697DCK-19-R-00182.pdf | ||
| 697DCK-19-R-00182.pdf | ||
| Past Performance Customer Satisfaction Survey.doc | DOC document |
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CUSTOMER SATISFACTION SURVEY INSTRUCTIONS
FEDERAL AVIATION ADMINISTRATION ACQUISITION ACTIVITY
Des Moines, WA.
The information obtained from this questionnaire will be utilized to evaluate the past and present performance of offerors submitting proposals in response to the 697DCK-19-R-00182. The information provided will be instrumental in allowing the Government to evaluate how well the contractor performed under your contract(s).
a.
Please complete all sections of the attached questionnaire. Include your name and title, organizational address, e-mail address, telephone and fax number.
b.
Include the contractor’s name and address, the title and/or description of the type of work performed, the award number, the value of the contract (including options), the award and completion date of the project and the type of award/solicitation.
c.
Use the rating scale found on the bottom left corner of the questionnaire to rate each performance element.
d.
Comments are encouraged and would be appreciated. The last page may be used if additional space is needed for comments. Clear handwritten responses are sufficient.
Thank you for your time and participation.
FOR OFFICIAL USE ONLY - SOURCE SELECTION SENSITIVE WHEN COMPLETED
CUSTOMER SATISFACTION SURVEY
Your Name & Title yOUR Organizational Address
TEL NO.
FAX :
E-MAIL:
CONTRACTOR’S NAME & ADDRESS
TITLE OR DESCRIPTION OF REQUIREMENT:
CONTRACT NUMBER:
CONTRACT VALUE (INCLUDING OPTIONS):
CONTRACT TYPE:
FORMCHECKBOX
FIXED PRICE
FORMCHECKBOX
COST + FEE
FORMCHECKBOX
COMPETITIVE
FORMCHECKBOX
NON-COMPETITIVE
FORMCHECKBOX
SET-ASIDE
FORMCHECKBOX
SEALED BID
FORMCHECKBOX
NEGOTIATED
FORMCHECKBOX
SEALED BID
FORMCHECKBOX
NEGOTIATED
CONTRACT AWARD & COMPLETION DATE:
| PAST PERFORMANCE ELEMENT |
| RATING |
| 1 |
| 2 |
| 3 |
| 4 |
| 5 |
| 6 |
| NA |
1.
Contractor demonstrated a thorough understanding of technical requirements of the contract/task.
FORMCHECKBOX
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Comments:
2.
Contractor anticipated/identified and resolved problems effectively.
FORMCHECKBOX
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FORMCHECKBOX
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FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
Comments:
3.
Contractor managed and directed resources (i.e. personnel, subcontractors, equipment, etc.) effectively.
FORMCHECKBOX
FORMCHECKBOX
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Comments:
4.
Contractor provided the necessary skilled personnel to perform the required work.
FORMCHECKBOX
FORMCHECKBOX
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Comments:
5.
Contractor retained the necessary skilled personnel and maintained a low turnover rate.
FORMCHECKBOX
FORMCHECKBOX
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Comments:
FOR OFFICIAL USE ONLY - SOURCE SELECTION SENSITIVE WHEN COMPLETED
CUSTOMER SATISFACTION SURVEY
6.
Contractor met scheduled contract delivery dates.
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
Comments:
7.
Contractor provided accurate, complete and high quality deliverables.
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
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Comments:
8.
Contractor complied with the terms of the contract.
FORMCHECKBOX
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Comments:
9.
Contractor was diligent in forecasting and controlling contract cost.
FORMCHECKBOX
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Comments:
| 10. I would recommend award to this contractor again. |
| FORMCHECKBOX |
FORMCHECKBOX
FORMCHECKBOX
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Comments:
| 1 |
| 0 – 25% of the time |
| Strongly Disagree |
| PLEASE RETURN COMPLETED RESPONSE TO: |
Federal Aviation Administration
ATTN: Mark Salum
E-MAIL: mark.salum@faa.gov
| 2 |
| 26 – 40% of the time |
| Disagree |
| 3 |
| 41 – 55% of the time |
| Somewhat Disagree |
| 4 |
| 56 – 70% of the time |
| Somewhat Agree |
| 5 |
| 71 – 85% of the time |
| Agree |
| 6 |
| 86 – 100% of the time |
| Strongly Agree |
NA
No Knowledge of This Element
FOR OFFICIAL USE ONLY - SOURCE SELECTION SENSITIVE WHEN COMPLETED
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