Customer Performance Survey.docx
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- Solicitation number
- 697DCK-18-R-00448
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(Change to type of service) Service Performance Customer Satisfaction Survey Date:___________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required by _________________(date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate you current level of satisfaction with our overall service performance:
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
_______Unacceptable (1)
Comments:____________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
______ Unacceptable (1)
Comments: ____________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
______ Unacceptable (1)
Comments: ____________________________________________________________________________________
How would you rate the performance of our on-site employees providing janitorial services for your facility?
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
______ Unacceptable (1)
Comments: ____________________________________________________________________________________
Your overall satisfaction in the following areas (please mark the appropriate rating with an “X”.
| Excellent (5) |
| Very Good |
(4) Good (3)
| Needs Improvement (2) |
| Unacceptable (1) |
| Not applicable |
| Offices |
| ________ |
| ________ |
| ________ |
| ________ |
| ________ |
| ________ |
| Conference Room |
| ________ |
| ________ |
| ________ |
| ________ |
| ________ |
| ________ |
| Lobby/Entrance/Corridors |
| ________ |
| ________ |
| ________ |
| ________ |
| ________ |
| ________ |
| Restrooms/Locker Rooms |
| ________ |
| ________ |
| ________ |
| ________ |
| ________ |
| ________ |
| Medical/Physical Fitness |
| ________ |
| ________ |
| ________ |
| ________ |
| ________ |
| ________ |
| Cafeterias/Break Rooms |
| ________ |
| ________ |
| ________ |
| ________ |
| ________ |
| ________ |
| Tower Cabs |
| ________ |
| ________ |
| ________ |
| ________ |
| ________ |
| ________ |
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND EITHER EMAILED OR FAXED DIRECTLY, BY THE CUSTOMER REFERENCE, TO:
Your email address@faa.gov
FAX: 425-227-2550
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