COS ATCT Janitorial SOW.pdf

COS ATCT

Scope of Work for Janitorial Services Colorado Springs Air Traffic Control Tower

1. GENERAL

a. The scope of work under this contract consists of furnishing all personnel, equipment, material, supplies and supervision to provide complete janitorial service at the Colorado Springs Airport Traffic Control Tower (COS ATCT), Peterson AFB, CO.

460 Kincheloe Loop A Peterson AFB, CO 80914

b. The building is approximately 15,000 square feet.

2. SERVICE REQUIREMENTS

a. The facility is in operation 24 hours per day, seven days a week, 365 days per year, including Federal holidays. The contractor shall perform janitorial services between the hours of 10:00 pm and 5:00 am, all work being complete by 5:00 am. No work will be performed outside those hours without written authorization from the Contracting Officer, with the exception of window cleaning. Times for appropriate window cleaning will be coordinated with the COR.

b. Holidays observed by Government employees during the term of this contract are as follows: New Year’s Day, Martin Luther King’s Birthday, President’s Day, Memorial Day, Fourth of July, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, and Christmas Day.

Any holiday as declared by the President shall also be observed. A skeleton crew of on-site FAA personnel will consist of essential safety related positions only on the holidays listed above.

3. CONTRACTOR PERSONNEL

Within five (5) calendar days after contract award, the contractor shall submit to the Contracting Officer’s Representative, a list of names of his/her employees who will be working at this facility and required completed security clearance forms. List shall include a supervisor’s name and contact information, appointed by the contractor. Thereafter, the contractor shall notify the Contracting Officer’s Representative of any additions and terminations with 24 hours of such action.

4. STANDARDS OF CONDUCT

The Government reserves the right to restrict the employment of any contractor or prospective contract employee, who is identified as a potential threat to the health, safety, security, general well-being or operation mission of the installation and its population. Employees of the contractor, in the performance of this contract, are subject to security investigation as specified within this Performance Work Schedule. The Government may undertake or award other contracts for additional work. It is the responsibility of the contractor to coordinate his/her efforts with other work going on in the area. If for any reason the contractor is prohibited or substantially delayed from performing, the contractor is to immediately notify the COR.

a. The contractor and his employees will be subject to all rules and regulations relative to entering and leaving the site. The selection, assignment, reassignment, transfer, supervision, management, and control of contractor employees in performance of this work statement shall be the responsibility and prerogative of the contractor; however, the contractor shall comply with the general intent and specific policies set forth in the performance work statement and in regulations of the FAA concerning conduct of employees as referenced herein. When the government directs, the contractor shall restrict the employment under the contract or remove from performance on the contract any person who is identified as a potential threat to the health, safety, security, or operation of the described facilities.

b. All employees will be physically able to do their assigned work and shall be free of communicable diseases.

c. Contractor’s employees will not disturb papers on desks, open desk drawers, or cabinets. No box shall be removed unless clearly marked “TRASH” or “RECYCLE.”

d. Contractor’s employees will report fires, hazardous conditions, and items in need of repair, flickering or non-operating lights, leaky faucets, toilet stoppage, etc., to the COR immediately.

e. Contractor will assure that specified rooms are locked after cleaning and keys returned to designated recipient.

f. Contractor will assure that all articles found by employees are given to the Contracting Officer’s Representative.

g. Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions or fighting, participation in activities which interfere with efficient Government operations shall not be condoned.

h. While on duty, employees shall not possess, sell, consume or be under the influence of intoxicants, drugs, or substances which produce similar effects.

i. The contractor shall not employ any person who is an employee of the United States Government if the employment if that person would create a conflict of interest.

j. The contractor must notify the COR one week in advance, if they are bringing additional janitorial staff, who are not badged, into the facility.

k. Employees must be citizens of the United States or its possessions, or must possess a US work entry permit (green card). While on duty, employees are not to possess, sell, consume, or be under the influence of intoxicants, drugs (including physician directed medications), or substances that produce similar effects. This is a drug/substance free facility. Weapons of all types are forbidden.

l. Neglect of duties shall not be condoned; sleeping on duty, unreasonable delay or failure to carry out assigned tasks, conducting personal affairs during duty hours, or using telephone for other than official business.

m. The contractor and contractor’s employees shall be subject to all rules and regulations relative to entering and leaving the facility.

5. QUALITY CONTROL

The contractor shall establish and maintain a complete Quality Control Program to ensure the requirements of the contract are provided as specified. One copy of the contractor’s Quality Control Program shall be provided to the Contracting Officer and COR within 5 days after contract award. An updated copy must be provided to the Contracting Officer and COR as changes occur. The plan shall include, but not be limited to:

(a) A work scheduling system, based on the services indicated in the task and frequency charts for cleaning and the indicated time frames shown in the remarks column. The schedule shall show, by building and area, the day and shift when tasks will be accomplished. The contractor shall comply with the submitted schedules as approved by the Contracting Officer/COR.

(b) An inspections system, covering all the services listed in the Scope of Work and Frequency Schedule must specify the areas to be inspected on either a schedule or unscheduled basis, how often inspections will be accomplished, and the title of the individual(s) who will perform the inspection.

(c) The methods used for identifying and preventing deficiencies in the quality of services performed before the level of performance becomes unacceptable.

(d) On-site records of all inspections conducted by the contractor, and necessary corrective actions taken, shall be made available to the government during the term of the contract.

6. QUALITY ASSURANCE

The Government will monitor the contractor’s performance under this contract using the quality assurance procedures specified in the Quality Assurance Surveillance Plan

(QASP).

(a) Performance Evaluation Meetings: The project manager or company representative shall meet with the Quality Assurance Employee (QAE)/COR weekly during the first month of the contract. Meetings will be held as often as necessary thereafter, as determined by the QAE/COR, and whenever a Contract Discrepancy Report is issued. A mutual effort will be made to resolve all problems identified and written minutes of these meetings will be signed by the Contractor's project manager and QAE/COR. Should the contractor not concur with the decisions in the minutes, the contractor shall state areas of non-concurrence to the Contracting Officer in writing.

(b) Withholding of Payment for Non-Performance: The Government reserves the right to withhold not more than I 0% of the contractors monthly invoice for services not received.

The contractor shall be notified in writing by the Contracting Officer prior to any withholding of payment. The contractor will be given 24 hours to correct the deficiency. If the deficiency is not corrected within that timeframe the amount equal to the non-performance of work shall be deducted from the contractor’s monthly invoice.

7. PHYSICAL SECURITY

The contractor shall be responsible for safeguarding all government property provided for in this contract. At the close of each work period, government facilities, equipment, and materials shall be secured. The combination to the cipher lock will be provided. The contract shall establish and implement methods of ensuring that the combination is divulged to only those personnel requiring access under this contract.

8. KEY CONTROL

(a) Keys will be given to personnel approved by the COR. Final payment will be withheld until all keys have been returned as verified by the COR.

(b) Keys issued to the contractor by the government shall not be duplicated.

(c) The contractor shall report the occurrence of a lost key to the COR not later than the next workday.

(d) The Contractor may be required to reimburse the government for replacement of locks or rekeying as a result of contractor loss of keys. In the event a master key is lost or duplicated all locks and keys for that system shall be replaced by the government and the total cost deducted from the monthly payment due the contractor.

9. MATERIALS

a. Contractor will furnish all supplies, materials, and equipment necessary for contract work, including, but not limited to (use of antibacterial cleaners/soaps is required):

3.6.3-18 Bio-based Product Certification (July 2010) 3.6.3-19 Affirmative Procurement of Bio-based Products Under Service and Construction Contracts (October 2013)

Cleaners Receptacles Low VOC window cleaner Disinfectant Detergents Floor wax Polishes Toilet paper, unscented Plain rags Toilet seat protective covers Hand soap (liquid) Disinfectants Tile cleaner Floor wax Lava sticks Dust control rags Room Deodorants Machines Light bulbs and starters

Hand sanitizer Paper towels (both bathrooms & break room) Plastic liners for trash containers/ sanitary napkin receptacles

The use of environmentally friendly products is encouraged.

b. All materials or methods not specified and which the contractor proposes to use shall be approved by the Contracting Officer’s Representative. It is not intended to preclude the use of new, accepted, and approved products or methods.

c. Contractor shall furnish and store all expendable material and loose equipment within designated areas. (Note: The government will not be responsible for security of storage areas nor for any loss or damage to contractor equipment and supplies.)

d. Contractor shall maintain a current Product Data and Material Safety Data Sheet Log on site for all compounds, solvents or other cleaning agents used and/or stored on site.

The Contractor shall supply all supplies, material, equipment, and labor to perform prevention of the spread of communicable diseases in FAA facilities.

10. EQUIPMENT

a. Within 48 hours after contract award, the contractor shall submit to the Contracting Officer’s Representative for approval, a complete list of the equipment to be utilized.

Within 48 hours after contract award, the Contractor is to submit its proposed cleaner (including disinfecting detergents) list with the ATSM safety data to the COR for review of acceptance or rejection of any unsuitable cleaning materials.

b. Equipment used shall be safe and in good condition. Electrical appliances shall be the most suitable for the purpose intended. Electrical receptacles in equipment racks will not be used for janitorial purposes. All equipment shall have bumpers and guards to prevent marking or scratching of fixtures, furnishings or building surface and shall meet all safety requirements of this contract and shall be UL approved. This equipment must operate using existing building circuits and shall not be operated from critical power circuits. It shall be the responsibility of the contractor to prevent the operations or attempted operation of electrical equipment, or combination of equipment which require power exceeding the capacity of existing building circuits. The contractor shall furnish and use vacuums that are of commercial quality for carpeted floors.

11. UTILITIES

a. Electrical power will be furnished by the Government at existing power outlets for the operation of equipment. The contractor shall be responsible for instructing employees in utilities conservation practices. The contractor shall be responsible for conserving utilities, which shall include, but not necessarily be limited to power and water. Lights shall be used only in areas where and at the time when work is actually being performed unless otherwise directed by the COR. Mechanical equipment controls for heating, ventilation and air conditioning systems will not be adjusted by contract employees.

Water faucets or valves shall be turned off after the required usage has been accomplished.

b. Hot and cold water will be available to the contractor.

c. The FAA provides appropriate receptacles indoors for trash and/or recyclables.

12. STORAGE SPACE JANITOR’S CLOSETS, AND LOCKER ROOMS

a. Space may be assigned to the contractor by the Contracting Officer’s Representative for the storage of bulk supplies and the equipment used in the performance of the work.

b. If space, closets or lockers are assigned by the Contracting Officer’s Representative to be used by the contractor’s employees, any Government furniture or equipment placed there, such as tables, desks, chairs, etc., may be used but will be returned to the Government at contract termination in the same condition as that existing at the time of entering into the contract, reasonable and ordinary wear and tear excepted. These areas will be swept daily and kept neat and clean.

c. Failure to keep any of the facilities described above in a clean and orderly condition may result in the withdrawal of their use by the contractor.

d. The Government will not be held responsible for damage and/or loss to contractor’s employee’s items occasioned by fire, theft, accident, or otherwise.

e. The Contractor will supply a cabinet suitable for storing flammable supplies. Material Safety Data Sheets shall be kept with the materials, and a list of such materials will be submitted to the COR.

13. WORK SCHEDULE

Within five (5) calendar days after receipt of contract award, the contractor will submit to the Contracting Officer’s Representative for approval, a complete schedule of his intended work, identifying both day and month work is scheduled to be accomplished.

14. SAFETY PRECAUTIONS

The contractor will instruct his/her employees of appropriate safety measures and will not permit them to place mops, brooms, machines and other equipment in traffic lanes or other locations in such a manner as to create safety hazards. Appropriate signs will be provided by the contractor to mark areas which are slippery due to cleaning or waxing operations.

15. COMBUSTIBLE MATERIALS

Rags, mops, brushes, waxes and other materials which contain a residue of animal, vegetable or mineral oils and are subject to spontaneous combustion, will be disposed of outside the building in approved, tightly covered metal containers furnished by contractor.

16. SANITARY CONDITIONS

Dirty water and cleaning solutions will be disposed of in slop sinks or floor drains designated by the Contracting Officer’s Representative. Floors and fixtures in areas where water is obtained and disposed of will be kept clean, neat and sanitary at all times.

17. INSPECTIONS

Mandatory monthly inspections of all areas will be made jointly by the Contracting Officer’s Representative and the Contractor. Inspections shall be documented. A detailed list of all cleaning tasks completed, which have a frequency of monthly or greater on the frequency schedule, will be submitted with the invoice.

18. REDUCTION IN PAYMENT

a. Upon receipt of written notification by the Contracting Officer regarding nonconformance of contractual services, the contractor will be given 24 hours to provide the required corrective action. At the end of this period, The Government may have such work done by others, withcost(s) chargeable to the contractor and deducted from his/her monthly payment.

b. Repeated failures to perform work as required by the specifications and contract documents may result in termination of the contract.

19. GATHER AND DISPOSE OF ALL TRASH

All trash containers shall have liners and shall be replaced as necessary. All waste, including paper, bottles, cups, garbage, packing material and empty shipping containers, both loose, and in waste containers, etc., shall be removed by the contractor daily.

Contractor employees shall not disturb papers on desks, nor open desk drawers or cabinets. No boxes shall be removed unless clearly marked “TRASH” or “RECYCLE.”

Waste baskets shall be washed, dried, and returned to original locations as indicated by the frequency schedule. Plastic liners are to be replaced as needed.

20. FLOORS

Carpet, tile, painted concrete, bare concrete, entry mats/rugs/carpets, runners, baseboards, stairs and handrails.

a. Floors will be free of dust, litter, dirt, stains and scuff marks, streaks and swirls, standing water, and have a uniform, glossy appearance.

b. Spot cleaning, shampooing and dry method cleaning carpet will be accomplished using only products and methods recommended by manufacturer’s instructions and stain removal chart. Carpet will be free of spots and stains, dust and dirt. Scheduling of shampooing will be coordinated with the Contracting Officer’s Representative.

c. Floors will be stripped of all old wax, rinsed clean and allowed to dry prior to application of new wax. Floors will be free of swirls, streaks, scuff marks, greasy film and have a uniform, glossy appearance.

d. The Contractor will notify the COR within one day of any cleaning which will not remove stains, or barriers to accomplishing contract requirements. The Contractor shall recommend an appropriate course of action to correct the problem, for approval of the Contracting Officer.

21. LOW CLEANING - WITHOUT A LADDER (7’0” and below)

Walls and items which are part of the wall (such as switch plates) items installed against a wall (such as air handling units), partitions, doors, windows sills, wainscoting, vents, fire extinguishers, Venetian blinds, chalkboards, etc. Cleaning of operational equipment must be coordinated in advance with operational personnel on duty. Cleaning products for various surfaces and finishes shall be approved by the COR prior to use. Vacuuming of fabric covered furniture, draperies, and waxing and polishing of furniture are included in this requirement.

a. Walls will be free of dust, fingerprints, spots, scuff and other marks.

b. Formica cabinets and decorative woodwork will be wiped clean and treated with furniture polish resulting in surfaces free of dust, spots, fingerprints, scuff and other marks.

c. Unpainted metalwork, doorknobs, switch plates, hardware and fire extinguishers, etc.

will be free of dust and polished.

d. Boards (both chalk and white) will be free of chalk marks, fingerprints, streaks, haze, and written material, unless marked to the contrary.

e. Smudges, fingerprints, marks, streaks. etc., shall be removed from washable surfaces of walls, partitions, doors, picture glass, and fixtures. Germicidal detergent shall be used in rest rooms, lockers rooms, break areas, and drinking fountains. Brass hardware, aluminum bars, and other metal on doors, furniture, handrails, doorknobs, locks, thresholds, and urns shall be polished with a polishing compound. Alter spot cleaning, the surface shall have a uniform appearance, free of streaks, spots und other evidence of removed soil. Drinking fountains shall have all porcelain disinfected and polished metal surfaces shall be disinfected as well, including the orifices and drains. The entire drinking fountain and splash areas around the fountain shall be free from streaks, stains, spots, smudges, scale and other obvious soil.

22. HIGH CLEANING - WITH A LADDER (above 7’0”)

Ceilings and items which are part of the ceiling (such as light fixtures) and those areas and items not covered in previous paragraphs; overheads, pipes, ducts, air discharge assemblies, tops of lockers and cabinets, windows and window ledges, exit signs, clocks, piping and cable trays and their supports, Venetian blinds. ELECTRONIC

EQUIPMENT AND CABLE TRAYS ARE EXCLUDED.

a. When dusting does not remove accumulated dirt and grime, contractor will wash with a suitable cleaner, resulting in dust free high areas.

b. Windows and other glass items will be free of dust, fingerprints, streaks, and haze, both inside and outside.

c. Use of ladders shall be in accordance with all OSHA regulations.

d. Light fixtures shall be cleaned free of bugs, dirt, dust, grease and other matter.

Fixtures that are easily removed (removal does not require tools) shall be removed and cleaned. Others shall be cleaned in place. Replacement of light bulbs will be completed daily as necessary with contractor-furnished bulbs.

23. FLOOR MAINTENANCE

a. All floors not having carpet, or which are specified elsewhere as having a special floor, shall receive regular floor maintenance. After receiving the required floor maintenance the entire floor shall have a uniform glossy appearance free of scuff marks, heel marks, and other stains or discoloration. All floor maintenance solutions shall be removed from baseboard, furniture, trash receptacles, etc. Chairs, desks, trash receptacles, and other reasonably moveable items shall be returned to their proper positions when all operations have been completed. Floor maintenance includes the techniques of dry buffing, spray buffing, stripping, and waxing, as required to achieve the uniform, glossy appearance standard. The contractor shall schedule the application of floor maintenance techniques to room or hallway sized sections needing work based upon traffic and usage to keep the entire floor at standard.

b. After the floor has been swept, the entire floor surface, including corners and abutments, shall be free of litter, dust and other debris. Chairs, trash receptacles, and reasonably moveable items shall be tilted of moved to sweep underneath.

c. Mopping floors: All accessible areas shall be mopped. Chairs, trash receptacles, and reasonably moveable items shall be moved to mop underneath. After mopping is completed, the floor shall have a uniform appearance with no streaks, swirl marks, detergent residue, or any evidence of soil, stains, film, debris, or standing water. There shall be no splash marks or mop streaks on furniture, identified with appropriate signs for employee safety. Wood or carpeted floors shall not be mopped.

d. Vacuuming carpets: Carpeted floors shall be free of all visible litter and soil after vacuuming is completed. Any spots shall be removed as soon as noticed. The contractor is responsible for spot cleaning of carpeted areas as necessary by manufacturer's maintenance instructions and current stain removal charts shall be used. All tears, burns, and unraveling or other damage shall be reported to the COR immediately.

e. Shampooing/Steam Cleaning Carpets: Scheduling of shampooing will be coordinated with the COR. A commercially approved solution will be used. The carpet will be free of soil, stains, and spots. Dry cleaning methods are required for carpeting on computer flooring areas.

24. FURNITURE

All furniture with fabric parts will be cleaned with a solution which will not damage the fabric. For metal and wood furniture, a suitable polish and cleaner will be used.

a. Furniture will be free of dust, spots, stains and scuff and other marks that can be removed without refinishing.

b. Waste containers, recycling bins and ash receptacles will be washed inside and outside and be free of trash, ash, spots, dirty marks and odors. The ash receptacles will be full of sand or appropriate material at all times to prevent fires.

c. Drinking fountains will be wiped and polished and be free of spots, stains, scale and other dirty marks.

25. RESTROOMS

a. Commodes, floors, sinks and shelves will be free of scum, film, scuff marks, water spots, and odors. Antibacterial disinfectants and deodorizers will be used.

b. Fixtures, dispensers and visible plumbing will be free of dust, film, water marks, fingerprints, and other marks, and disinfected.

c. All dispensers shall be filled sufficiently to assure constant, adequate supply and soap dispensers will not be clogged. They will be free of soil and caked soap residue.

d. Mirrors will be free of spots, streaks, haze and film.

e. Restrooms will be wet mopped or damp mopped using a solution containing a mild disinfectant which does not leave a strong, lasting odor. Floors shall have a uniform appearance, with no streaks, swirls, residue, evidence of soil, stains, films, or standing water.

f. Wash all restroom walls and doors using a nonabrasive cleaner. The surface shall have a clean, uniform appearance, free of spots, streaks, and other evidence of removed soil.

26. GLASS CLEANING

This requirement includes all glass partitions, interior and exterior glass doors, display Cases, directory boards, draft shield on windows, mirror and adjacent trim. After glass cleaning there shall be no traces of film, dirt, smudges, water or other matter.

27. WINDOW CLEANING

Windows shall be free of spots, dust, dirt, streaks, and smudges. Interior windows in the airport traffic control tower and anywhere near sensitive equipment should be washed with a low VOC spray cleaner, possibly using a squeegee, ensuring that no liquid is dripped onto sensitive equipment. The cleaning solution should also be low-odor or no-odor.

28. SHADES, Spot Clean

Damp wipe transparent shades to remove soil and dust using a commercially-approved cleaner. Shades shall be free of streaks and smudges.

29. OUTDOOR AREAS

Outside the front entrance will be free of debris, leaves and other trash. Carpet-type entrance mats must be vacuumed to remove soil and grit and to restore resiliency of the carpet pile. Entrance mats must be swept, vacuumed, or washed to remove soil grit.

30. REFRIGERATOR CLEANING

Wash the exterior of the refrigerator, removing handprints, dirt, food particles, and scuff marks.

31. MICROWAVE OVEN CLEANING

Clean interior and exterior of microwave oven to remove handprints, soil, and food particles.

32. CLEAN COUNTERS, SINKS, AND FIXTURES

A commercial solution shall be used to remove streaks, stains, smudges, and other obvious soil.

33. VENETIAN BLINDS

Dust Venetian blinds to remove all dust, dirt, lint, and other dry soil.

34. WALK-OFF MAT CLEANING

Carpet-type entrance mats shall be vacuumed to remove soil and grit and to restore resiliency of the carpet pile. Rubber or polyester entrance mats shall be swept, vacuumed, or washed to remove soil and grit. Soil and moisture underneath entrance mats shall be removed and mats returned to their normal location.

35. CEILING FANS

Ceiling fans in the facility should be dusted on the same schedule as other dusting.

ADMINISTRATIVE AREA – INCLUDES SUPERVISORY

OFFICES

ITEM # REQUIREMENT FREQUENCY

1 Empty Wastebaskets (replace liner if necessary) 5 days per week (M-F)

2 Vacuum carpet 5 days per week (M-F)

3 Shampoo or steam clean carpets 2 times per year

4 Dust all furniture 1 day per week (M-F)

5 Wash furniture/polish wooden areas 2 times per year

6 Wash windows inside and outside 1 time per month

7 Wash drinking fountains and surrounding wall area 5 days per week (M-F)

8 Dust ledges and other flat surfaces 1 day per week

9 Wash front glass entrance doors 1 day per week

10 Vacuum entrance area carpet/mat and lobby rug 5 days per week (M-F) or as needed

11 Spot clean woodwork, wall, and doors 1 time per month

12 Clean light fixtures 2 times between Sept-Mar, 1 time per week Apr-Aug

13 High cleaning 1 time per year

APPROACH/DEPARTURE CONTROL ROOM

ITEM # REQUIREMENT FREQUENCY

1 Empty wastebaskets (replace liner if necessary) 7 days per week

2 Wash wastebaskets 2 times per year unless plastic liners are used

3 Shampoo or steam clean carpets 2 times per year

4 Dust all furniture 1 day per week

5 Dust ledges and other flat surfaces 1 day per week

KITCHEN/BREAKROOM and ATCT LOCKER AREA

ITEM # REQUIREMENT FREQUENCY

1 Empty wastebaskets (replace liner if necessary) 7 days per week

2 Wash wastebaskets 2 times per year unless plastic liners are used

3 Vacuum carpet 7 days per week

4 Dust mop tuff-flex floors 7 days per week

5 Wet mop and machine buff tuff-flex floors 1 day per week

6 Clean kitchen sinks, counters, and dining tables 7 days per week

7 Clean microwave oven, interior and exterior 7 days per week

8 Clean refrigerator exterior 4 times per year

9 Dust ledges and other flat surfaces 1 time per week

10 Spot clean woodwork, walls, and door 1 time per week

11 Clean light fixtures 2 times between Sept-Mar and

1 time per week Apr-Aug

12 High Cleaning 1 time per year

EQUIPMENT ROOMS, HALLWAYS, STORAGE AREAS,

and MECHANICS WORKSHOP

ITEM # REQUIREMENT FREQUENCY

1 Empty wastebaskets (replace liner if necessary) 5 days per week (M-F)

2 Dust mop tile floors 5 days per week (M-F)

3 Wet mop and machine buff waxed floors (including hallway) 1 day per week

4 Sweep floors 5 days per week

5 Strip, rewax, and machine polish floors 2 times per year

6 Dust all furniture 1 day per week

7 Dust ledges and other flat surfaces 1 time per week

8 Clean light fixtures (in hallway only) 2 times between Sept-Mar and

1 time per week Apr-Aug

9 High cleaning 1 time per year

TRAINING/CONFERENCE ROOMS AND

RECORDER/PLAYBACK ROOM (includes small conference room)

ITEM # REQUIREMENT FREQUENCY

1 Empty wastebaskets (replace liner if necessary) 5 days per week (M-F)

2 Vacuum carpet 5 days per week (M-F)

3 Shampoo or steam clean carpets 2 times per year

4 Dust all furniture 1 day per week

5 Dust ledges and other flat surfaces 1 time per week

6 Clean light fixtures 2 times between Sept-Mar and

1 time per week Apr-Aug

7 Clean microwave oven 5 times per week (M-F)

8 Clean windows inside and outside 1 time per month

RESTROOMS

ITEM # REQUIREMENT FREQUENCY

1 Empty waste baskets (replace liners) 7 days per week

2 Strip, rewax, and machine buff floors 2 times per year

3 Wash and clean restroom fixtures and floors 7 days per week

4 Check restroom dispensers, clean and refill as necessary 7 days per week

5 Wash restroom walls and doors 7 days per week

6 Clean all metal hardware and handrails 7 days per week

7 Dust ledges and other flat surfaces 1 time per week

8 Clean air vents 1 time per month

9 Clean light fixtures 2 times between Sept-Mar and

1 time per week Apr-Aug

FIRST, SEVENTH, and EIGHTH FLOOR

ITEM # REQUIREMENT FREQUENCY

1 Empty wastebaskets (replace liner if necessary) 7 days per week

2 Empty and refill moth buckets 7 days per week (May-Aug)

3 Dust mop tile floors 7 days per week

4 Wet mop and machine buff waxed floors 1 time per month

5 Strip, rewax, and machine polish floors 2 times per year

6 Clean kitchen sinks, counters, and dining tables 7 days per week

7 Clean microwave oven 7 days per week

8 Dust all furniture 1 day per week

9 Wash furniture, polish wooden areas 2 times per year

10 Dust ledges and other flat surfaces 1 time per week

11 Spot clean woodwork, walls, and doors 1 time per year

12 Clean light fixtures 2 times between Sept-Mar and

1 time per week Apr-Aug

13 High cleaning 1 time per year

TOWER CAB

ITEM # REQUIREMENT FREQUENCY

1 Empty waste baskets (replace liner if necessary) 7 days per week

2 Vacuum carpet 7 days per week

3 Shampoo or steam clean carpets 4 times per year

4 Clean kitchen sink, counters, and dining tables 7 days per week

5 Wash windows inside and outside 2 times per month between

Sept-Mar and 2 times per week

Apr-Aug

6 Dust ledges and other flat surfaces 7 days per week

7 Clean tower cab shades 1 time per quarter Sept-Mar and 1 time per month Apr-Aug

8 Spot clean cab shades As required/necessary

ELEVATOR

ITEM # REQUIREMENT FREQUENCY

1 Dust mop tile floors 7 days per week

2 Wet mop 1 time per week

3 Spot wash elevator doors/panels 2 times per month

TOWER STAIRWELL

ITEM # REQUIREMENT FREQUENCY

1 Sweep and wet mop stairways 1 time per week

2 Dust ledges and other flat surfaces 1 time per week

3 Clean handrails 1 time per week

ALL AREAS

ITEM # REQUIREMENT FREQUENCY

1 Inspect and replace light bulbs As necessary

Colorado Springs ATCT, Peterson AFB, CO

Quality Assurance Surveillance Plan

The following schedule outlines the Government’s plan for ensuring contract performance; including maximum deductions which may be taken should deficiencies be found for the noted services. The

Government shall, at its option, require corrective action or take a deduction from the monthly invoice.

The contractor will be notified of any discrepancies found, and shall have an opportunity to respond to the deficiencies. The Government has the right to inspect services at any time. Any random inspection shall take into consideration the normally scheduled times and frequencies required for service performance. The Contractor is entitled to a joint monthly inspection each month. The Contractor shall coordinate with the Contracting Officer’s Representative (COR) when a joint inspection is needed. The

COR also may initiate a joint inspection, which will be coordinated with the Contractor Quality Control

Representative or his/her designee.

Upon request the COR is entitled to review the results of the contractor’s quality control program and internal inspections.

REQUIRED

SERVICE

PERFORMANCE

STANDARD

ALLOWABLE

DEVIATION

METHOD OF

SURVEILLANCE

MAXIMUM

DEDUCTION

FOR

DEVIATION

Empty wastebaskets

Accomplish per specifications and frequency schedule none Random

Sampling 6%

Clean entrance carpets/rugs/mats

Accomplish per specifications and frequency schedule none Random

Sampling 3%

Clean & Disinfect wastebaskets

Accomplish per specifications and frequency schedule none Random

Sampling 3%

High cleaning Accomplish per specifications and frequency schedule none Random

Sampling 5%

Low cleaning Accomplish per specifications and frequency schedule none Random

Sampling 5%

Sweep floors, hallways, and stairs

Accomplish per specifications and frequency schedule none Random

Sampling 6%

Clean restroom fixtures and floors

Accomplish per specifications and frequency schedule none Random

Sampling 7%

Clean drinking fountains

Accomplish per specifications and frequency schedule none Random

Sampling 3%

Clean light fixtures Accomplish per specifications and frequency schedule none Random

Sampling 3%

Wash restroom walls and doors

Accomplish per specifications and frequency schedule none Random

Sampling 4%

Clean restrooms and refill dispensers

Accomplish per specifications and frequency schedule none Random

Sampling 9%

Floor maintenance Accomplish per specifications and frequency schedule none Random

Sampling 8%

Vacuum carpet Accomplish per specifications and frequency schedule none Random

Sampling 8%

Shampoo/steam clean carpet

Accomplish per specifications and frequency schedule none Random

Sampling 8%

Glass Cleaning Accomplish per specifications and frequency schedule none Random

Sampling 2%

Window Cleaning Accomplish per specifications and frequency schedule none Random

Sampling 8%

Clean cab shades Accomplish per specifications and frequency schedule none Random

Sampling 3%

Clean refrigerator Accomplish per specifications and frequency schedule none Random

Sampling 3%

Clean microwave ovens

Accomplish per specifications and frequency schedule none Random

Sampling 3%

Clean counters, sinks, fixtures, kitchen appliances

Accomplish per specifications and frequency schedule none Random

Sampling 3%