697DCK-24-R-00119 Customer Satisfaction Survey J-3.pdf
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- Solicitation number
- 697DCK-24-R-00119
About this file
This document includes a solicitation for janitorial services and a customer satisfaction survey template. The Federal Aviation Administration is seeking janitorial services for two facilities located at the Columbia Metropolitan Airport in West Columbia, South Carolina - the Columbia Air Traffic Control Tower and the Tech Ops/AT Building. This is a firm-fixed price small business set-aside solicitation under NAICS code 561210 with an anticipated period of performance from April 1, 2023 through April 1, 2028. Offerors must be able to start performance by the required date of April 1, 2023. The solicitation includes details on a mandatory site visit scheduled for January 30, 2024, as well as deadlines for questions on February 5, 2024, proposal and survey submissions on February 20, 2024, and anticipated award. The customer satisfaction survey template requires references to past performance including contract number, dollar value, and ratings on timeliness, responsiveness, problem-solving, and overall satisfaction.
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Customer Satisfaction Survey Solicitation # 697DCK-24-R-00119
Please submit this Survey via email by February 20, 2024 at 1:00PM Eastern to the Contracting Specialist at this email address: Matina.L.Jackson@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
Customer Satisfaction Survey Solicitation # 697DCK-24-R-00119
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
Please submit this Survey via email by February 20, 2024 at 1:00PM Eastern to the Contracting Specialist at this email address: Matina.L.Jackson@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
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