697DCK-24-R-00117 Customer Satisfaction Survey J - 5.pdf
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- Solicitation number
- 697DCK-24-R-00117
About this file
This document contains a solicitation for window and mylar shade cleaning services at two Federal Aviation Administration air traffic control towers located in Albany, Georgia and Dothan, Alabama. The solicitation is set aside as a total small business procurement under NAICS code 561210 for facility support services. The contractor will provide cleaning on a firm-fixed price basis for an initial base year plus four optional years. Proposals and customer satisfaction surveys are due by March 5, 2024. The start date for performance is April 1, 2024. Site visits were held on February 15-16, 2024 and questions are due by February 19, 2024. The contracting agency is the Department of Transportation Federal Aviation Administration Southwestern Region.
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Customer Satisfaction Survey Solicitation # 697DCK-24-R-00117
Please submit this Survey via email by March 5, 2024 at 1:00PM Eastern to the Contracting Specialist at this email address: Matina.L.Jackson@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
Customer Satisfaction Survey Solicitation # 697DCK-24-R-00117
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
Please submit this Survey via email by March 5, 2024 at 1:00PM Eastern to the Contracting Specialist at this email address: Matina.L.Jackson@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
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