VSHS MOA Statement of Work - draft.pdf

Statement of Work (SOW)

For

VOICE SWITCH HEADSET and HANDSET (VSHS)

SYSTEM MEMORANDUM OF AGREEMENT

Preparation Date: 10/14/2026

Preparing Organization: FAA Logistics Center, AJW-L800 Program and Technical Support Group

Page ii

Table of Contents

1 OVERVIEW

1.1 SCOPE

2 APPLICABLE DOCUMENTS

2.1 FAA DOCUMENTS

2.2 MILITARY STANDARDS

2.3 OTHER DOCUMENTS

3 REQUIREMENTS

3.1 SYSTEM DESIGN

3.1.1 SYSTEM ENGINEERING

3.2 TEST AND EVALUATION (T&E)

3.2.1 T&E Program

3.2.2 T&E Planning

3.2.2.1 First Article Test and Evaluation (FA T&E) Plan

3.2.2.2 First Article Test and Evaluation (FA T&E) Procedures

3.2.2.3 First Article Test and Evaluation (FA T&E) Report

3.2.3 Vendor Support during FAA Test and Evaluation

3.2.3.1 NAS Integration Test and Evaluation (NITE)

3.3 TECHNICAL DATA PACKAGE

3.3.1 Technical Manuals

3.4 PRODUCTION AND DELIVERY

3.4.1 Warranty

1 Overview This Statement of Work (SOW) defines the effort required for supplying the Voice Switch Headset (VSHS), handsets, and ancillary equipment. Headsets and handsets provided under this agreement are to be used by Air Traffic Control Specialists (ATCS) in the conduct of Air Traffic Control (ATC) operations. The Voice Switch Headset and Handset System should be composed of commercial-off-the-shelf (COTS) and Non- Developmental Item (NDI) hardware and software components. Modification to COTS equipment is likely necessary to conform to the VSH Procurement Specification.

1.1 Scope

The supplies and services required by this agreement must be performed in accordance with the requirements in this Statement of Work (SOW). This SOW defines the requirements to provide a system in accordance with the VSH Procurement Specification and services as well as the engineering and manufacture of equipment for the deployment of the VSHS in the National Airspace System (NAS).

VSHS products will be deployed at NAS facilities and DoW facilities located within and outside the continental United States.

All data deliverables must be prepared and delivered in Vendor format, as specified under the SOW requirement.

2 Applicable Documents The following specifications, handbooks, orders, standards, and drawings form a part of this SOW and are applicable to the extent specified herein. The latest version of these documents as of the agreement date must apply. In the event of conflict between this SOW and any of the applicable documents cited below, the provisions of this SOW must apply.

• Copies of FAA specifications and interface documents may be obtained from the Federal Aviation Administration, Headquarters Public Inquiry Center APA-230, 800 Independence Avenue SW, Washington, DC 20591, 202-267-3484. Requests should fully identify material desired and cite the agreement number.

• Requests for copies of documents not covered in the preceding paragraph should be addressed to the Contracting Officer. Requests should fully identify material desired and cite the agreement number.

• Military Standards and Specifications can be ordered from the Department of Defense Single Stock

Point (DODSSP), Building 4/Section D, 700 Robbins Avenue, Philadelphia, PA 19111-5098.

Information is available at their website, http://www.dodssp.daps.mil.

• Copies of ANSI/ASQC-Q-9001-1994 and ISO 9000-3 can be obtained from the following source:

American Society for Quality Control 611 East Wisconsin Avenue P.O. Box 3005; Milwaukee, Wisconsin 53201-3005. Phones: (414) 272-8575 or (800) 248-1946. The Fax is: (414) 272-1734.

• Copies of the Acquisition Management System Test and Evaluation Process Guidelines are available in the FAA Acquisition System Toolset (FAST). The on-line internet address of FAST is: http://FAST.faa.gov http://www.dodssp.daps.mil/ http://fast.faa.gov/

2.1 FAA Documents

FAA-P-3015A Voice Switch Headset (VSH) Procurement Specification

FAA ORDER FAA Automated Information Systems Security Handbook 1600.54B

FAA-STD-020B Transition Protection, Grounding, Bonding, and Shielding Requirements

For Electronic Equipment (5/11/92) [being revised to reflect new requirements]

FAA-STD-025D Preparation of Interface Documents (10/95)

2.2 Military Standards

MIL-STD-973 Configuration Management (1995) Notice 3

MIL-HDBK-881 Work Breakdown Structures (1/2/98)

2.3 Other Documents

ANSI/ASQC Quality Systems -- Model for Quality Assurance in Q9001 Design, development, Production, Installation, and Servicing

EIA/IS-649 National Consensus Standard for Configuration Management Practical Software Measurement, Version 2.1, March 27, 1996 State and Local Building Codes and Uniform Building Codes

NFPA-70 National Electrical Code (NEC) National Fire Protection Association

3 Requirements The purpose of this Statement of Work between is to conduct collaborative development and evaluation of the Voice Switch Headset and Handset. The supplies and services required by this effort must be performed in accordance with Specification, FAA-P-3015A, entitled “VSH Procurement Specification” and this Statement of Work (SOW).

3.1 System Design

The Vendor must maximize the use of COTS hardware and software to meet the agreement requirements.

The use of commercial item hardware does not exempt the Vendor from complying with the agreement requirements. The Vendor must propose and obtain approval from the FAA for the use of any non-commercial items or modified COTS hardware. The Vendor must ensure that all hardware, software, and documentation required for the operation and support of Voice Switch Headset and Headset system is provided as part of the supplies and services provided herein.

3.1.1 System Engineering

The Vendor must develop and implement a System Engineering Management program for the definition, development, verification, integration, and testing of the Voice Switch Headset and Headset System requirements as allocated to the Hardware Configuration Item (HWCI). System engineering efforts must include all aspects of performance, quality, life cycle costs, maintainability, reliability, schedule, data processing reserves, and future growth requirements.

The Vendoror must describe its System Engineering program and its hardware development plan which includes any hardware developed, produced, or modified in the System Engineering Management Plan. The Vendor must maintain effective control over the system engineering and design development process, including subcontract items and services, to ensure cost, performance, and schedule requirements are met and provide early detection and resolution of problems to reduce risk. The System Engineering Management program documents must be made available for government review upon request.

The Vendor must specify a single authority that will serve as the point of contact for system engineering issues.

3.2 Test and Evaluation (T&E)

3.2.1 T&E Program

The Vendor must plan, conduct Vendor testing and support the FAA T&E program. The Vendor must verify the VSHS meets the requirements in the VSH Procurement Specification during the formal verification portion of the Test and Evaluation program. The Vendor must provide all space, test equipment, test tools, and personnel necessary for successful completion of vendor test and evaluation activities. The Vendor must assign a Test Manager with responsibility for integration, control, oversight, and coordination of all test and evaluation activity. The Vendor must provide technical support to prepare and participate in test and evaluation program related technical interchange meetings with the Government.

The T&E program will be conducted through-out the life cycle of the Voice Switch Headset and Headset System program. T&E Program:

o Be responsible for conducting and/or supporting those T&E program activities as described within this SOW o Advise the FAA at least seven (7) days prior to commencement of all formal Vendor’s conducted T&E, and permit the FAA to witness conduct of the formal T&E procedures o Within seven (7) days provide the FAA with copies of all original data collected during the Vendor-conducted T&E activities o Perform all data reduction, and furnish analysis methods and results to support claims of T&E success o Provide and maintain a single point of contact for the T&E program o Conduct Product Acceptance Tests prior to shipping and produce a report the results

3.2.2 T&E Planning

The Vendor must plan for Vendor conducted T&E activity and plan to support all FAA-conducted test activities described in this SOW. The Vendor must include the use of the FAA approved FAA-P-3015A, Voice Switch Headset and Headset (VSH) Procurement Specification Verification Requirements Traceability Matrix (VRTM) when seeking FAA concurrence on T&E results.

The VRTM must delineate requirements traceability to specific requirements of this SOW and to FAA-P- 3015A. The VRTM must allocate test requirements to appropriate, specific test procedures. The VRTM must include the Specification paragraph reference(s), and verification method(s).

The Vendor must provide for FAA access, a database that details the status of outstanding test PTRs, and the status of unmet system requirements, as related to the VRTM. The database media and format must be compatible with common personal computer, and Microsoft Windows type products.

3.2.2.1 First Article Test and Evaluation (FA T&E) Plan

The Vendor must update the First Article Test and Evaluation (FA T&E) Plan as needed to include detailed planning information and test strategy for conduct of FA T&E activities. This document must be delivered as the First Article Test and Evaluation Plan. The Vendor must ensure that the test plan objectives indicate traceable paths to the approved VRTM.

3.2.2.2 First Article Test and Evaluation (FA T&E) Procedures The Vendor must update the First Article Test and Evaluation (FA T&E) Procedures to include detailed step-by-step procedures for conduct of the FA T&E activities. The Vendor must ensure that the test procedures indicate traceable paths to the approved VRTM.

3.2.2.3 First Article Test and Evaluation (FA T&E) Report

The Vendor must submit a First Article Test and Evaluation (FA T&E) Report documenting the results of the Vendor conducted First Article T&E procedures.

3.2.3 Vendor Support during FAA Test and Evaluation

The Vendor must provide on-site support, as requested by the FAA, during all FAA requested T&E activities. FAA conducted test activities for deployment to NAS facilities is:

- NAS Integration T&E (NITE)

3.2.3.1 NAS Integration Test and Evaluation (NITE)

The NAS Integration Test and Evaluation (NITE) tests will be conducted to ensure that the Voice Switch Headset and Headset System and subsystems integrate with the NAS. Any NAS Integration deficiencies identified by the Government as attributed to the implementation of Voice Switch Headset and Headset System hardware, software, human performance factors or operational concepts must be corrected by the Vendor. NITE encompasses an interactive and iterative process of risk reduction, demonstration and analysis, and assures that NAS functionality and performance (as it existed prior to installation of the Voice Switch Headset and Headset System) is not degraded, and that applicable Voice Switch Headset and Headset System NAS Integration issues are addressed.

3.3 Technical Data Package

As ordered by task order, the Vendor must develop a Technical Data Package (TDP) that includes all requested data, proprietary and non-proprietary, necessary for the FAA to operate and support the VSHS. The TDP must include the following:

a) Product drawings/models and associated lists

b) Commercial drawings/models and associated lists

c) Special inspection equipment (SIE) drawings and associated lists

d) Special tooling (ST) drawings and associated lists

e) Specifications

f) Software documentation / Software Life Cycle Processes - Life Cycle Data

g) Special packaging instructions (SPI) drawings/models and associated lists

h) All associated VSHS manuals

3.3.1 Technical Manuals

The Vendor must develop an Operations Manual which instructs ATCS’s on the proper use of VSHS equipment and peripherals.

This Operations Manual must be included in the packaging of the individual VSHS equipment.

The technical manuals will use COTS/CAS products to the maximum extent possible. Manuals will also be delivered in electronic format to the FAA’s 2nd Level Engineering organization.

3.4 Production and Delivery

The Vendor must perform all activities necessary to acquire, fabricate, assemble, package, ship, and deliver the Voice Switch Headset and Headset System in accordance with the SOW and Provision 61. The Vendor must furnish all required labor, plant, materials, fixtures, equipment, tools, test equipment, technical data, technical expertise and all other facilities necessary to provide services for spare parts acquisition of the Government-owned items listed in Section B, in accordance with the original equipment manufacturer’s latest specifications and the terms, conditions, and provisions set forth herein.

3.4.1 Warranty

The Vendor must provide, at minimum, a standard aviation headset commercial warranty for equipment at no additional charge to the Government.

The VSHS warranty must commence upon the date of the equipment order or the equipment manufacturing date, whichever is longer.

The Vendor must maintain, at no additional charge to the Government, a warranty response service through which arrangement to return VSHS equipment under warranty can be made.

The warranty response service must be available during the Vendor’s normal business hours. VSHS warranty response times must be as follows:

• Priority 1 – Emergency replacement under warranty which requires shipment of a new unit to an FAA facility within 24 hours of an email, automated, or telephonic request from the FAA Logistics Center (FAALC).

• Priority 2 - Replacement under warranty which requires shipment of a new unit to an FAA facility within 48 hours of an email, automated, or telephonic request from the FAALC.

• Priority 5 - Replacement under warranty which requires shipment of a new unit to an FAA facility within 30 calendar days of an email, automated, or telephonic request from the FAALC.