DRAFT Engineering Support 2025 SOW -.pdf

PDF 330 KB Posted Jul 30, 2024

Attached to: Electronic Federal Aviation Administration Accelerated and Simplified Tasks
Solicitation number: 6973GH-24-R-AJW142
Issued by: Department of Transportation Federal Aviation Administration Franchise Acquisition Services

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Written by GovTribe AI · Jul 30, 2024

This document is a draft Statement of Work (SOW) for Operations Support and Engineering Services for the AJW-142 National Airway Systems Engineering Air Route Radar Systems (AJW-142) at the Federal Aviation Administration (FAA).

The SOW outlines the requirements for the contractor to provide financial, administrative, technical and integration support services across 10 key task areas, including program management, financial support, technical and integration support, equipment and facility modification support, documentation support, software and hardware engineering support, direct field support, technical and administrative support, installation support, and transition support. The contractor will be required to have personnel with security clearances up to the Secret level. The period of performance is one base year with four one-year option periods. The place of performance will be at various FAA facilities, with the program manager required to be located at an Oklahoma City facility. Other direct costs such as training, cell phones, and project materials will be reimbursable. The government will provide government furnished property that must be returned at the end of the contract.

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U.S. DOT Federal Aviation Administration

STATEMENT OF WORK

Operations Support and Engineering Services

Electronic Federal Aviation Administration Accelerated and Simplified Tasks

August 2024

SIR Attachment A – Statement of Work i

Table of Contents

1 Introduction

1.1 Background

1.2 Scope of Work ............................................................................................ 1-2

2 References ....................................................................................... 2-3

3 Task Requirements ........................................................................ 3-17

3.1 Task 1 – Program Management Support

3.1.1 Task Order Management

3.1.2 Staffing Plan

3.1.3 Monthly Status Reports

3.1.4 Quality Control Plan

3.1.5 Monthly Financial Reports

3.1.6 Program Management Review

3.1.7 Project Schedules

3.1.8 Time Utilization Database

3.2 Task 2 – Financial Support

3.3 Task 3 – Technical and Integration Support

3.4 Task 4 – Equipment and Facility Modification Support

3.4.1 Engineering Design Support

3.4.2 Production Package Development Support

3.5 Task 5 – Documentation Support

3.6 Task 6 – Software and Hardware Engineering Support

3.7 Task 7 – Direct Field Support

3.8 Task 8 – Technical, Administrative, and Program Support

3.8.1 Technical Drafting/Illustration Support

3.8.2 Technical Editing/Writing Support

3.8.3 Program/Administrative/Secretarial Support

3.8.4 Program/Project Management

3.9 Task 9 – Installation Support

3.10 Task 10 – Transition Support

3.10.1 Phase-In Transition Period

3.10.2 Phase-Out Transition Period

3.10.3 Phase-Out Transition Plan

3.10.4 Phase-Out Execution

3.10.5 Phase-Out Inventory

4 End Results/Deliverables ............................................................. 17-25

5 Period of Performance

6 Place of Performance

7 Transition/Close Out Plan

8 Other Direct Costs (ODCs) ........................................................... 26-27

8.1.1 Training

8.1.2 Cell Phones, Wireless Adapters, and Wi-Fi Hotspots

8.1.3 Project Material

SIR Attachment A – Statement of Work ii

9 Government Furnished Property (GFP)

10 Continuation of Performance During Government Shutdown

1 Introduction

This Statement of Work (SOW) sets forth the requirements for Operations Support and Engineering Services for the AJW-142 National Airway Systems Engineering Air Route Radar Systems (AJW-142), referred to as AJW-142, and it is the intent that similar support efforts will be provided to both organizations in their respective contract work assignments. The Contractor will perform work in support of civilian and military aircraft guidance and surveillance equipment and systems.

The critically important services performed under this contract will augment AJW-142 staff to ensure technical and financial compliance and accountability during the implementation of externally funded homeland security programs and projects.

The support provided by this contract directly aids AJW-142 Managers to effectively administer external technical requirements and inter-agency cost-share funding. Current critical AJW-142 NAS technical operations and financial operations require support to continue building on the recent progress made.

1.1 Background

The mission of AJW-142 is to support the Department of Defense (DoD), the Department of Homeland Security (DHS), and other federal agencies’ tactical homeland defense initiatives with minimal impact to NAS operations and air traffic procedures. As a result of aggressive DoD/DHS implementation and sustainment commitments, AJW- 142 has an expanding volume of technical services to provide and financial documents to develop, review and process.

AJW-142 is funded by AJW-142 and supports a broad range of systems, consisting of numerous individual pieces of equipment in the Facilities, Surveillance, and Navigational Aids (e.g., Common Air Route Surveillance Radar (CARSR), Air Route Surveillance Radar Model 4 (ARSR-4), and new systems like the ARSR-4 Replacement in Hawaii (ARSR4R-H). In support of these systems equipment, and programs, AJW- 142AJW-142 also provides configuration management, hardware and software documentation, modifications, direct field support, systems support, and acquisition support. Various aspects of the ARSR-4 with IFF Mode 5 and other evolving systems such as ARASR4R-H are classified up to Secret and require a Secret security clearance.

1.2 Scope of Work

This scope provides for the support requirements of the Federal Aviation Administration (FAA) NAS Defense Programs. The Contractor must support the financial, administrative, technical and integration support services within the scope stated herein.

The Contractor must provide all necessary support services, material, and equipment to support the needs of AJW-142 as outlined in this SOW. Any additional supplies, equipment, and materials purchased by the contractor in support of AJW-142 and requested by the or Contracting Officer’s Representative (COR) must be reimbursed at actual costs incurred. The Contractor must perform all technical and programmatic services in accordance with this contract.

The Contractor must support the AJW-142 mission for the following task areas:

Task 1: Program Management Support

Task 2: Financial Support

Task 3: Technical and Integration Support

Task 4: Equipment and Facility Modification Support

Task 5: Documentation Support

Task 6: Software and Hardware Engineering Support

Task 7: Direct Field Support

Task 8: Technical and Administrative Support

Task 9: Installation Support

Task 10: Transition Support

The Contractor's activities in the areas identified below in Section 3 are in support of, and subject to, the approval of the responsible FAA officials in those areas.

Personnel engaged in the work defined in this SOW will be required to have security clearances, including Secret Clearance.

2 References

The Contractor must ensure all work is in full compliance with regulations expressed in the following procedures, orders, and programs as well as remain in compliance with all relevant federal laws, directives, and regulations, unless otherwise directed by the Contracting Officer’s Representative (COR). Contractor is responsible for ensuring that it is complying with all current versions of all governing procedures, orders, programs, federal laws, directives, and regulations:

FAA Human Resources Policy Manual (HRPM):

FAA Order 1320.1E - FAA Directives System:

FAA Order 3900.19B – Occupational Safety and Health Program:

FAA Order 6000.55C - National Facility Drawing Library Procedure:

FAA Order 1100.157A - National Engineering Field Support Division Maintenance Program Procedures:

FAA Order 6000.198B - FAA Maintenance of NAS Defense Facilities and Services:

FAA Order 1320.58B - Instructions For Writing Notices, Maintenance Technical Handbooks, and System Support Directives

Order 1370.121B - FAA Information Security and Privacy: Policy

The following FAA Specifications and Standards are located at:

FAA-G-2100H - Electronic Equipment, General Requirements https://govtribe.com/file/government-file/attachment-j-3-faa-g-2100j-dot-pdf

FAA-STD-019E - Lightning and Surge Protection, Grounding, Bonding And Shielding Requirements For Facilities And Electronic Equipment http://www.tc.faa.gov/its/worldpac/standards/FAA-STD-019E.pdf

FAA-STD-025E - Preparation Of Interface Documentation http://www.tc.faa.gov/its/worldpac/standards/FAA-STD-025E.pdf

FAA-STD-002H - Engineering Drawing Preparation & Support http://www.tc.faa.gov/its/worldpac/standards/FAA-STD-002H.pdf

FAA-STD-013D - Quality Control Program Requirements http://www.tc.faa.gov/its/worldpac/standards/FAA-STD-013D.pdf

FAA-STD-018A - Computer Software Quality Program Requirements http://www.tc.faa.gov/its/worldpac/standards/FAA-STD-018A.pdf

FAA-D-2494B - Technical Instruction Book Manuscript: Electronic, Electrical, and Mechanical Equipment Requirements for Preparation of Manuscript and Production of Books http://www.tc.faa.gov/its/worldpac/standards/FAA-D-2494B.pdf

The following National Institute of Science and Technology publications are located at:

SP 800-52 Rev. 2, Guidelines for the Selection, Configuration, and Use of

Transport Layer Security (TLS) Implementations | CSRC (nist.gov) https://csrc.nist.gov/pubs/sp/800/52/r2/final

The following Executive Orders are located at:

Executive Order on Improving the Nation’s Cybersecurity https://www.whitehouse.gov/briefing-room/presidential-actions/2021/05/12/executive-order-on-improving-the-nations-cybersecurity/

3 Task Requirements

The Contractor must perform the tasks identified in Section 3 using the FAA Orders, Standards, and/or Operating Procedures stated in Section 2 of the SOW. The Contractor must conduct the tasks described in the following sections.

3.1 Task 1 – Program Management Support

3.1.1 Task Order Management

The Contractor must provide program management support to perform identified tasks efficiently, accurately, on time, and in compliance with the requirements. The Contractor must participate as a member of a government-led team when directed by the COR. The Contractor must participate in a Kick-Off meeting between the FAA, COR, and Contractor to review SOW requirements and understand work scope and deliverables.

The Contractor must provide meeting minutes following the meeting. The Contractor must also participate in meetings as requested by AJW-142 to conduct normal business operations and/or as deemed necessary to aide in providing program support.

3.1.2 Staffing Plan

For all assigned tasks and/or projects, the Contractor must prepare and maintain a Staffing Plan. The Contractor must provide a staffing plan that meets the following criteria:

Ensuring all personnel meet the appropriate technical qualifications needed to perform work requirement specified in the task orders of this contract

Ensuring all personnel are recruited, vetted, hired, and made available in a timely manner

Ensuring appropriate corrective actions and measures are taken to address deficiencies in an expeditious manner

Description of the staffing resources allocated to each task

Rationale for the project organization, staff utilization, and other resource allocations

Coordinating and reporting completion of annual FAA-required and AJW-142 mission-specific training courses

Recruitment strategy including metrics for timeline and costs

Retention strategy including metrics for performance and costs

Internship recruitment and retention for the tasks identified in this SOW

The Contractor must keep the Staffing Plan current. The Contractor must use Microsoft Office products to produce, maintain, deliver the Staffing Plan. Updates to the Staffing Plan including the latest metrics for recruitment and retention must be presented during Program Management Reviews.

3.1.3 Monthly Status Reports

The Contractor must provide Monthly Status Reports (MSRs) based on the deliverables identified in this SOW. The Contractor must provide an MSR that documents the activities of the previous month and identifies planned activities for the following month.

The Contractor must deliver the reports to the COR and the reports must include, at a minimum, the following information:

Overview of work completed, work in progress, and work planned for each task

Hours expended by task, labor category, and personnel

Status of individual deliverables

Identification of risk areas with recommended remedial actions

Status of all outstanding risks identified in previous MSRs

Any additional information as determined pertinent by the Government in administering the performance of this effort or when directed by the COR

3.1.4 Quality Control Plan

The Contractor must develop and maintain a Quality Control Plan (QCP) to provide requirements specified in this SOW. The QCP will support the FAA’s Quality Assurance Surveillance Plan (QASP), which the FAA will use to monitor Contractor performance.

The COR will review and approve the QCP to include the following:

Identify the standards that are applicable to this effort

Include procedures for complying with those standards

Identify metrics and techniques for measuring quality and performance

Include an approach for eliminating the causes of unsatisfactory performance, i.e., procedures to identify, prevent, and ensure non-recurrence of defective services

Address Task Order and SOW task level performance for applicable tasks

The Contractor must perform Quality Assurance (QA) functions in accordance with the approved QCP. The Contractor must review and update the approved QCP upon any changes to the Task Order (e.g., additional duties, staffing changes, new quality assurance measures) or when directed by the COR. The Contractor must submit QCP updates to the COR within 15 business days of the FAA’s request.

3.1.5 Monthly Financial Reports

The Contractor must provide Monthly Financial Reports (MFRs) in an electronic and editable form, utilizing common Microsoft Office products or another mutually agreed upon software. Each MFR must include the following for each Task:

Contract Line Item Numbers (CLINs) used during month

Cost/hours funded or apportioned by CLIN

Cost/hours used by CLIN

Projected date when 75% of funds are spent

Projected date when funds are exhausted

Funds/hours remaining by CLIN

Other direct costs (ODCs) estimated, used, and remaining by month

Summary of expenditures by resource and labor category for the monthly reporting period, as well as cumulative year-to-date totals for the performance period

All other necessary information as determined pertinent by AJW-142 to conduct reasonable business operations

3.1.6 Program Management Review

The Contractor must meet monthly with the PMO and COR for a Program Management Review (PMR) via teleconference, video conference, or in-person at a location, when directed by the COR. The PMR must include discussion of the following:

Contract/Task Order Information

Financial Summary

Task Order Staffing Summary

Performance Summary

Accomplishments

Action Item Summary

Subcontractor Status, if any

Other metrics as deemed necessary by AJW-142 to perform reasonable business operations

The Contractor must provide all PMR materials at least five (5) business days prior to the scheduled meeting. The Contractor must prepare and deliver PMR minutes including action items, issues, resolutions or specific FAA instructions no later than five (5) business days after the meeting.

The Contractor must provide all PMR materials in an electronic and editable form, utilizing common Microsoft Office products or another mutually agreed upon software.

3.1.7 Time Utilization Database

The Contractor must record the time expended on assigned projects by each employee in the FAA Data Management System (DMS) on a bi-weekly period.

3.2 Task 2 – Financial Support

The Contractor must provide Business and Financial support to AJW-142 to perform the following Tasks:

Analyze and reconcile reimbursable agreement projects based on current Delphi data, information provided by AJW-142, and correspondence with AJW-142 customers.

Develop, maintain, and provide work paper packages/agreement files with supporting documentation and documented approvals from both the AJW-142 Financial Manager and reimbursable customers (i.e., DoD/DHS, other law enforcement agencies) as needed. The Contractor must also prepare, maintain, and provide work paper folders to include documentation to support accounting analysis and transactions performed on reimbursable agreements.

Conduct quality post reviews on all closed reimbursable agreement projects.

Document and provide the results to validate that the projects were closed as authorized by AJW-142. Contractor must conduct Quality Post Review Presentations and provide meeting minutes.

Provide ongoing communication and correspondence with AJW-142 customers to validate expenditures and facilitate timely billing and collection against funding documents such as Military Interdepartmental Purchase Requests (MIPRs). When directed by the COR, the Contractor must also set up formal letters, initiate email communication, respond to customers’ question related to the accounting process, and set up all necessary paperwork before bills are invoiced or collected.

Prepare and provide balance sheets and other accounting documentation as needed to support communications with customers.

Maintain and provide records for all reimbursable projects in their specific binders.

Update all internal spreadsheets and workbooks.

Conduct financial analyses based on available data, then collaborate with the customers to assist with reconciling and validating reimbursable agreement data during monitoring, accounting, and close-out phase of project to include initiating Delphi reports and using reports to analyze data and trends. The Contractor must set up and provide Excel workbooks with pivot tables that explain the cost trends and other data points.

Update regular Delphi reports on all projects.

Participate in external Commodities Reviews and AJW-142 Customer Program Management Reviews. The Contractor must provide meeting minutes following the meeting.

Set projects in Delphi and in the Reimbursable Tool Set for new reimbursable agreements.

Identify and provide a list of reimbursable projects that are ready for close-out.

Contractor must obtain authorization from the COR for close-out, and process close-out projects in Delphi and in the Reimbursable Tool Set.

Update and provide Regional Information System (REGIS) cuffing on certain projects.

Develop, document, maintain, and provide standard operating procedures (SOPs) for monitoring and accounting for AJW-142 reimbursable agreements.

Provide an AJW-142 Action Item Tracking Report to include responsible party, action items, status, due dates, completion dates, requesting agency, and requirement.

3.3 Task 3 – Technical and Integration Support

The Contractor must provide electrical and electromechanical fabrication, installation, implementation and deployment support for radar, communications, and miscellaneous activities relative to AJW-142 projects. The Contractor must provide technical and integration support to AJW-142 to perform the following Tasks:

Provide technical assistance in the solution of site unique and/or national system problems.

Provide cyber security analysis of AJW-142 systems and networks, and assist with the security design, implementation and support of security solutions and technologies.

Perform help desk functions.

Provide additional on-site services (i.e., radar system restoration, modification implementation, optimizations, etc.), when directed by the COR.

Participate at various meetings concerning system support and provide meeting minutes.

Design, develop, and provide electronic equipment modifications or system support modifications including the development of NAS Change Proposals (NCP).

Review, rewrite, and publish technical documentation on AJW-142 systems.

Procure special test equipment and components necessary for system optimizations.

Provide configuration management support on both the system software and hardware documentation.

Create cost estimates for system modifications and engineering support for the life of the program.

Regularly communicate schedule, milestones, risks, and work progress.

3.4 Task 4 – Equipment and Facility Modification Support

AJW-142 is responsible for in-service improvements and modifications of assigned NAS systems (e.g., CARSR, ARSR-4 and other evolving system) as well as support for the DoD, DHS, and other federal agencies’ tactical homeland defense initiatives. These responsibilities are accomplished by development and implementation of modifications and upgrades to assigned equipment and facilities. Typical projects range from feasibility study of the proposed modification through prototype development, testing, and preparation of documentation for release to stakeholders.

The Contractor must provide Equipment and Facility Modification support to AJW-142 to perform the following Tasks:

3.4.1 Engineering Design Support

With AJW-142 engineering direction, the Contractor must provide completed engineering study reports to include proposed modification designs, remote monitoring and control, and interface control documents (ICDs). The Contractor must participate with AJW-142 engineering in prototype development of proposed modifications. The Contractor must provide the following support:

Review and evaluate AJW-142-provided technical materials to include COTS manuals, Technical Instruction Books, engineering white papers, and other related engineering documentation.

Review reported system-related issues with the appropriate AJW-142 engineering manager.

Request for contact with the appropriate field installations to discuss and/or evaluate the reported problem or requirement.

Visit facilities as approved by the COR and travel in accordance with the Task Order.

Conduct laboratory and/or simulated testing of a design to demonstrate the feasibility of the solution.

Prepare and provide an Engineering Study Report (ESR) that clearly defines the problem or requirement, the alternatives considered, and the proposed solution or course of action.

Submit the ESR to the COR for review. If the ESR is rejected by the FAA, it is returned to the Contractor and the Contractor must conduct an additional study. If the ESR is accepted by the FAA, the COR will provide guidance for further action.

Fabricate a complete prototype modification kit, working from the FAA approved design.

Arrange through an AJW-142 engineering manager for the location(s) to make the prototype installation and test. The Contractor must make this request a minimum of 30 days in advance of the required testing.

Develop a draft of the System Support Modification (SSM) – or Electronic Equipment Modification (EEM) – (i.e., materials, special tools and test equipment, modification procedures, and test after modification) per the latest version of FAA Order 1320.58.

Install and test the modification, submit a report on test results and findings, and make design corrections when directed by the COR.

Prepare and provide a general cost estimate for nationwide implementation.

Complete the draft System Support Directive (SSD) in accordance with the latest FAA Order 1320.58. The Contractor must develop the SSD to include all the required paragraphs and draft instruction book changes to incorporate the modification.

Regularly communicate schedule, milestones, risks, and work progress.

3.4.2 Production Package Development Support

The Contactor must provide support to AJW-142 to perform the following Tasks:

Subject to Government control, the Contractor must develop and deliver a Purchase Description for acquisition of material, to include drawings, specifications, and parts list, with final cost estimates attached. The Contractor must ensure that the Purchase Description allows for competitive acquisition action. In addition, the Contractor must use Specification FAA-G-2100 as a guide in specifying kit parts.

Develop and deliver an appropriate SSD in camera ready form and in accordance with the latest version of FAA Order 1320.58. Modification projects involving instruction book changes require the format of the existing book to be maintained.

The Contractor must ensure that the type and artwork of the changed pages match that of the original pages or masters.

Regularly communicate schedule, milestones, risks, and work progress.

3.5 Task 5 – Documentation Support

AJW-142 has the responsibility for development and changes to documentation related to NAS equipment (e.g., CARSR, ARSR-4, ARSR-4 with IFF Mode 4 and 5, NDAG Radios). This documentation is primarily maintenance oriented in the form of Maintenance Technical Handbooks (i.e., general equipment or system specifications) and Technical Instruction Books (i.e., equipment functional testing and troubleshooting). The Contractor must also include Commercial off the Shelf (COTS) documentation. The documentation is primarily maintenance oriented for both hardware and software maintenance. These documents must meet AJW-14 requirements for format and content to include the latest versions of FAA Orders 1320.58 and FAA-D- 2494.

The Contractor must provide support to AJW-142 to develop and maintain technical documents, when directed by the COR, to perform the following Tasks:

Develop System Test Plans, System Test Procedures and System Test Reports.

Develop and update Maintenance Technical Handbooks to include revisions and page changes.

Develop and update Instruction Books to include revisions and page changes.

Participate in the development and review of hardware and software documentation.

Prepare new maintenance documentation when directed by the COR.

Conduct an analysis of the Maintenance Technical Handbooks and Instruction Books and incorporate AJW-142 review comments.

Regularly communicate schedule, milestones, risks, and work progress.

Provide management review and approval for assigned technical documentation projects. These packages must include a clearance record (FAA Form 1300-2) and copies; original copy of a transmittal document (Order Notice or Change); and camera-ready copy of Notice, New Orders, Revised Orders, instruction book page changes, or handbook page changes.

3.6 Task 6 – Software, Hardware and Infrastructure Engineering Support

AJW-142 is called on to provide a wide range of technical and acquisition support for major program efforts, to transition these systems and equipment from the research and development arena into the operational environment (e.g., CARSR, ARSR-4 IFF Mode 5, and other evolving systems such as SENSR). As a result, the Contractor must provide Software and Hardware Engineering support to maintain existing facilities and equipment.

Software support requirements are primarily involved with embedded software on active NAS systems and equipment, as well as AJW-142 test bed facilities and equipment.

Engineering projects often involve software maintenance and include software development and software changes. In addition, software support is also required for development and maintenance of national and local level databases, as well as cyber security analysis and remediation. The Contractor must provide support for AJW-142 in the software and hardware engineering tasks required to maintain the NAS facilities and AJW-142 test bed facilities.

Additionally, AJW-142 provides software, hardware and infrastructure, to include cloud and on-premise, for mission essential, financial, and administrative services. It also provides the ability to make necessary updates to all supported software, both NAS and non-NAS, via a development and deployment infrastructure.

The Contractor must provide the following hardware engineering, software engineering and database management support to AJW-142 to perform the following Tasks:

Develop Operators, Programmers, Operations and Maintenance, Software Users, and Computer System Diagnostic manuals where equivalent FAA or commercially developed documents are unavailable.

Operate and generate software programs for the various automated systems.

Permanent or temporary additions, deletions, and changes to the equipment configuration will periodically occur. The FAA AJW-142 designated personnel will re-certify the facility configuration when changes occur.

Maintain an inventory for software program masters, operational firmware, documentation, and developmental system software for assigned hardware and software. The Contractor must also develop a listing of each program by version, revision level, and other information.

Research and design hardware and software systems or enhancements to existing systems or networks when directed by the COR.

Provide support for hardware, firmware, and software development, distribution, and installation.

Analyze system services, operating systems, networks and applications from a cyber-security perspective, discovering security issues that appear under existing and new threat scenarios.

Develop and execute detailed plans, schedules, and related activities to test, debug, and validate subroutine, module, and software systems.

Perform Design Engineering reviews of software and hardware design data to ensure it meets the criteria established in all the documents listed in Section 3.5, Documentation Support Requirements, of this SOW.

Perform analysis, design, programming, and testing in support of proposed acquisitions of operational and support software. The Contractor must protect the integrity of the original design implementation, program function, and maintainability.

For operational programs, develop and maintain technical documentation. The Contractor must develop this documentation to describe software functions, maintenance requirements, and maintenance techniques.

Ensure that hardware and software changes are performed in a thorough and complete manner to enhance future maintainability.

Provide quality control administration to ensure that all system software and hardware designs meet government, industry, and NAS facility operational and functional standards as modifications and retrofits are developed and/or installed.

Review and update Contract Data Requirements Lists (CDRLs) and other contractual documentation.

Participate in Preliminary Design Reviews (PDRs), Critical Design Reviews (CDRs), Physical Configuration Audits (PCAs), and Functional Configuration Audits (FCAs).

Provide Quality Assurance support by performing activities defined by the AJW-142 quality assurance procedures to include the latest versions of FAA-STD-013 and

FAA-STD-018.

Participate in meetings and conferences as required in the acquisition and life cycle processes, and provide responses to action items when directed by the COR.

Develop database programs for purpose of tracking AJW-142 engineering, modifications, maintenance, time utilization, and budget activities.

Provide database administration responsibilities for AJW-142 in operation and management of local and national level databases.

Provide database training, data entry assistance, and reports when directed by the

COR.

Provide other software and hardware engineering as defined by individual project efforts within the scope of this SOW.

Regularly communicate schedule, milestones, risks, and work progress.

Develop, document, and maintain software-driven infrastructure.

3.7 Task 7 – Direct Field Support

AJW-142 has the responsibility to provide technical consultation and assistance to the field technicians and engineers when required to restore out of service facilities back to operational status. Restoration will include all required engineering support and repairs necessary to restore the facility. The FAA will consider further repairs of equipment out-of-scope and handled as a separate action through the FAA Logistics Center.

The Contractor must provide the following field support to AJW-142 to perform the following Tasks:

Provide second level engineering support to field organizations through telephone/email assistance and/or on-site assistance.

Provide on-site field support to include site restoration when directed by the COR.

Develop and deliver documentation in either JIRA or Requests for Assistance (ROA) into the FAA Data Management System (DMS) for tracking of all AJW-142systems support.

For on-site assistance, provide trip reports outlining the purpose, details, and resolution.

Regularly communicate schedule, milestones, risks, and work progress.

3.8 Task 8 – Technical, Administrative, and Program Support

AJW-142 provides a highly skilled government work force and Contractor technical support to meet the engineering, technical, documentation, and financial services required to address the DoD, DHS, and other federal agencies’ tactical homeland defense initiatives. The Contractor must provide technical and administrative support to the AJW-142 government and contract technical work force.

3.8.1 Technical Drafting/Illustration Support

The Contractor must provide the following Technical Drafting/Illustration support to AJW-142 to perform the following Tasks:

Create and update fabrication drawings, figures, illustrations, and schematics by means of Computer Aided Design (CAD) and manual methods formatted in accordance with FAA orders and standards to include the latest versions of FAA Order 6000.55 and FAA-STD-002.

Plan, prepare, and provide quality review of drawings, figures, illustrations, and schematics.

Convert existing paper copy drawings into digitized drawings.

Develop and maintain proficiency on automated drafting systems and techniques.

Regularly communicate schedule, milestones, risks, and work progress.

3.8.2 Technical Editing/Writing Support

The Contractor must provide technical editing, technical writing, word processing, and scanning support to AJW-142. The Contractor must develop documents to include maintenance handbooks, technical instruction books, site bulletins, modification directives, and orders. The Contractor must deliver products consistent in format, grammar, and style in accordance with the COR approved format and FAA Orders and standards to include the latest versions of FAA Order 1320.58 and FAA-D-2494. The Contractor must include all aspects of the documentation process from initial draft of documents through editing, preparation and distribution of print packages.

3.8.3 Program/Administrative/Secretarial Support

The Contractor must provide the following administrative support to AJW-142 to perform the following Tasks:

Perform telephone communications, space management, and property inventory management to include all accountable property such as laptops. Subject to Government control, the Contractor must also provide federal property management support to include inventory and tracking AJW-142 assets.

Provide support for personnel, safety, environmental, and training related activities.

Perform database and records management to include data entry, updating, tracking, problem resolution, and preparation of reports.

Perform Quality Assurance and Configuration Management using FAA tools such as Computer Associates Harvest Software Change Manager (SCM).

Assist the Federal Program Officer with verifying purchase and travel data.

Regularly communicate schedule, milestones, risks, and work progress.

3.8.4 Program/Project Management

The Contractor must provide Agile project management support that accommodates dynamic requirements, promotes flexibility, and emphasizes value-driven outcomes. The contract should enable iterative development, adaptability, and transparent communication, allowing us to deliver high-quality software solutions efficiently.

Iterative Planning:

o Collaborate with the team to define sprint goals, prioritize backlog items, and estimate effort.

o Break down user stories into tasks and allocate work for the upcoming sprint.

Daily Stand-ups (Scrum Meetings):

o Facilitate daily stand-up meetings to discuss progress, impediments, and adjustments.

o Ensure transparency and alignment among team members.

Backlog Refinement:

o Regularly review and refine the product backlog.

o Add, remove, or reprioritize items based on changing requirements.

Iteration Execution:

o Monitor progress during sprints, addressing any roadblocks.

o Encourage self-organization and adaptive planning.

Continuous Improvement:

o Foster a culture of learning and improvement.

o Conduct retrospectives to identify areas for enhancement.

Stakeholder Communication:

o Engage with stakeholders to gather feedback and manage expectations.

o Provide regular updates on project status.

Risk Management:

o Identify and assess risks early.

o Mitigate risks through proactive measures

3.9 Task 9 – Installation Support

The Installation Support requirement is for installation of equipment due to upgrades and modifications of NAS facilities. AJW-142 provides support for Major System Upgrades, Modifications, and Service Life Extension Programs (SLEP) for NAS facilities and other evolving systems. The support activities include engineering studies, new equipment identification, install and test equipment at key sites, baseline the installation for national implementation, install equipment at requisite sites, and update site technical documentation. The FAA will provide Fall Protection training to the Contractor. The Contractor must be able to pass this training to receive certification. The Contractor must provide the following support to AJW-142 to perform the following Tasks:

Participate in equipment installation related meetings and development of installation schedules.

Identify needed materials, equipment, and supplies for site installations.

Provide logistics support for Procurement Package, consisting of procuring, receiving, shipping, storage, inventory, tracking, and site delivery of equipment and materials.

Perform the installation of equipment at required sites in accordance with FAA specifications (i.e., latest version of FAAG2100, FAA-STD-019, FAA-STD-025, etc.)

as specified by the customer prior to installation at onset of the task. The Contractor must provide support that can range from simple installations to include the purchase of ancillary supplies and materials (e.g. wire, cable, conduit, etc.) to turn-key operations to include the purchase of equipment such as radar tower modification kits. In addition, the turn-key operations may also include the disposal of removed equipment if the local FAA logistics/property personnel provide proper documentation for excess surplus property. The Contractor must ensure reutilization and disposition of property, to include disposal and recycling, meets all required local and federal laws and regulations.

Collect and/or provide assistance to the FAA in the collection of Global Positioning System (GPS) survey data for as-installed NAS equipment and other locations when directed by the COR.

Perform operational checks of equipment after installation.

Revise, update, and provide the site facility drawings package when directed by the COR after completion of installation.

Regularly communicate schedule, milestones, risks, and work progress.

3.10 Task 10 – Transition Support

3.10.1 Phase-In Transition Period

The first 15 calendar days from date of Task Order award constitutes the Phase-In Period. During the Phase-In Period, the Government will be responsible for providing project support services (through the current service provider); however, the Contractor must be responsible for getting personnel in place, and any other actions necessary to assume operational responsibility on the first day of the operational period. Contractor personnel must observe the performance of services defined within this Task Order during the Phase-In Period; however, the Contractor not interrupt any services at any time during this period due to the Contractor’s actions to get personnel, equipment, and procedures in place. The Contractor, jointly with the current services provider (i.e., incumbent), must prepare, certify, and submit a Phase-In Joint Inventory Report for approval by the Government. The inventory must include the same data as required for the incumbent’s Phase-Out inventory, when directed by the COR. The end of this period constitutes the time the Contractor must assume full responsibility for the project support services as defined in this SOW.

3.10.2 Phase-Out Transition Period

The last 15 business days of the Contract must constitute the Phase-Out Period. During this period, personnel of the incoming workforce may observe operations and performance methods of the outgoing Contractor. This must allow for orderly turnover of facilities, equipment, and records and must help to ensure continuity of operations.

The outgoing Contractor must not defer any requirements for the purpose of avoiding responsibility or transferring such responsibility to the succeeding Contractor before the end of the last performance period. The outgoing Contractor must fully cooperate with the succeeding Contractor and the Government so as not to interfere with their work or duties.

3.10.3 Phase-Out Transition Plan

The Contractor must submit a Phase-Out Transition Plan for Government per the Section 4.0 End Results Deliverables for approval that addresses the plans and procedures necessary to ensure continuity of operations to the successor. The Contractor must make available all Contractor equipment, material and services required for the continued performance of the service during the Phase-Out Period.

3.10.4 Phase-Out Execution

The Contractor must provide qualified personnel to execute Phase-Out in accordance with Phase-Out Transition Plan. The Contractor must not disrupt or adversely impact the provision of services and must achieve a smooth and orderly transfer of responsibility to the successor.

3.10.5 Phase-Out Inventory

The Contractor and the successor must conduct a joint inventory of the Government furnished property (GFP). The Contractor must prepare, certify, and submit a Phase-Out Joint Inventory Report for approval by the Government. The inventory must include the same data as required for the Phase-In inventory, when directed by the COR. The Contractor must note all valid discrepancies arising from the inventory. A Government representative will determine the validity of the discrepancy. If it is determined that the Contractor is responsible for the discrepancy due to negligence, the Contractor must correct the discrepancy prior to performance expiration, or the cost of repair must be deducted from the final payment to the Contractor.

At the completion of the last performance period, the Contractor must return the same property or property equal in type, kind, quality, and quantity of items as originally furnished by the Government and accepted by the Contractor. The Contractor must return property no longer required during the execution of the Task Order within ten

(10) business days of the end of its use and the Contractor must document the return to the Government as part of the Contractor’s inventory management. The Contractor must return Government property in the same or better condition as when originally furnished, less normal wear and tear.

4 End Results/Deliverables

This section describes 1) the products and tangible end results that are expected from each task contained in the previous section, 2) the date each deliverable is due, and 3) the Government acceptance criteria. The Contractor must verify that all submitted deliverables conform to applicable FAA policies, standards, and guidelines as listed in Section 2 of this SOW and any specific formatting requirements when directed by the

COR.

All days are business days unless otherwise specified. The Government will conduct an initial review of each deliverable in accordance with the “Initial Review” terms listed in the Acceptance Criteria section below. The definitions for the terms are as follows:

a. Technical Performance Execution (TPE): Task activities performed with little to no re-work/re-performance required.

b. Schedule Compliance (SC): Contractor provides deliverables on due dates and meets project milestones or schedules.

c. Deliverable Quality (DQ): Deliverables are complete, accurate and compliant with task requirements.

d. Cost Control (CC): Successful delivery of task requirements within originally specified estimated cost.

The following provisions and the applicable SOW Section(s) (as listed in the Acceptance Criteria for each deliverable in the table below) govern the FAA’s final acceptance of each deliverable:

Task End Result/Deliverable

Due Date Acceptance Criteria

1 Kick Off Meeting Minutes

Within 2 days after Kick Off Meeting

Initial Review: SC, DQ

Kick Off Meeting Minutes capture all relevant topics discussed and summarize contractor’s understanding of work scope and SOW requirements. Contractor format acceptable, meets COR approval of content, and is prepared in accordance with SOW Section 3.1.1.

1 Project Plan 5 days after contract award

Initial Review: SC, DQ

The Project Plan is accurate, complete, submitted on time in the COR approved format and is prepared in accordance with COR direction and SOW Section 3.1.2.

1 Monthly Status Reports

10th day of the following month

Initial Review: SC, DQ

The Monthly Status Reports are accurate, complete, submitted on time in the COR approved format and are prepared in accordance with COR direction and SOW Section 3.1.3.

1 Quality Control Plan

30 days after contract award; updates within 15 days of COR request or change to the contract

Initial Review: SC, DQ

The Quality Control Plan is accurate, complete, submitted on time in the COR approved format and is prepared in accordance with COR direction and SOW Section 3.1.4.

1 Monthly Financial Reports

10th day of the following month

Initial Review: SC, DQ

The Monthly Financial Reports are accurate, complete, submitted on time in the COR approved format and are prepared in accordance with COR direction and SOW Section 3.1.5.

1 Monthly Quality and Performance Reports

10th day of the following month

Initial Review: SC, DQ

The Monthly Quality and Performance Reports are accurate, complete, submitted on time in the COR approved format and are prepared in accordance with COR direction and SOW Section 3.1.6.

Due Date Acceptance Criteria

1 Program Management Review (PMR) Meeting Minutes and Presentations

PMR briefing documents due quarterly, with reviews five days later

Initial Review: SC, DQ

The Meeting Minutes are accurate, complete, submitted on time in the COR approved format and are prepared in accordance with COR direction and SOW Section 3.1.7.

1 Project Schedules When directed by COR Initial Review: SC, DQ

The Project Schedules are accurate, complete, submitted on time in the COR approved format and are prepared in accordance with COR direction and SOW Section 3.1.8.

1 FAA Data Management System (DMS)

Bi-weekly Initial Review: SC, DQ

The DMS recordings are accurate, complete, submitted on time in accordance with DMS guidelines and SOW Section 3.1.9.

2 Accounting Analysis Documentation