Tab 3 SOW MMAC Admin Support 9.15.23.pdf

Admin Support Service Contract for the Mike Monroney Aeronautical

Center

Statement of Work

September 15, 2023

MMAC Admin Support Service Contract

Table of Contents

SECTION 1. GENERAL CONTRACT INFORMATION

1.1 OVERVIEW

1.2 SCOPE OF WORK

1.3 OPERATIONS FUNDING

1.4 PERIOD OF PERFORMANCE (POP)

1.5 BILLING AND PAYMENTS

SECTION 2. LOCATION AND TIME OF WORK

2.1 LOCATION OF WORK

2.2 NORMAL HOURS OF OPERATION

2.3 SATURDAY AND SUNDAY ACTIVITY

2.4 OVERTIME

2.5 OBSERVANCE OF HOLIDAYS

2.6 AERONAUTICAL CENTER CLOSURE OR EARLY DISMISSAL

2.7 NOTIFICATION OF CENTER CLOSURE OR EARLY DISMISSAL

2.8 EARLY RELEASE OF FEDERAL EMPLOYEES

2.9 FLEXIBLE SCHEDULES AND EXCUSED ABSENCE

2.10 LEAVE MANAGEMENT

2.11 TELEWORK

SECTION 3. TRAVEL

3.1 TRAVEL GUIDELINES AND REQUIREMENTS

3.2 TRAVEL REIMBURSEMENT GUIDELINES

3.3 TRAVEL COST REIMBURSEMENT

3.4 RELOCATION EXPENSES

SECTION 4. PRODUCT RIGHTS AND GOVERNMENT PROPERTY

4.1 FAA PROPRIETARY RIGHTS

4.2 USE AND DISSEMINATION OF GOVERNMENT PROPERTY

4.3 REMOVING OR RELOCATING GOVERNMENT PROPERTY FROM MMAC

SECTION 5. GOVERNMENT FACILITIES AND FURNISHED PROPERTY

5.1 FACILITIES

5.2 FAA ACCESS TO PROVIDE SPACE

5.3 MMAC ACCESS AND SECURITY SCREENING

5.4 CONSERVATION OF UTILITIES

5.5 PROPERTY MANAGEMENT

5.6 OFFICE FURNITURE

5.7 FAA COMPUTER NETWORK

5.8 MISUSE OF FAA COMPUTER NETWORK

SECTION 6. CONTRACTOR FURNISHED ITEMS

6.1 FURNITURE AND EQUIPMENT

6.2 PROVIDED PROTECTION EQUIPMENT

6.3 SUITABILITY AND SAFETY OF CONTRACTOR SUPPLIED ITEMS

6.4 NON-REIMBURSABLE PROPERTY-RELATED COSTS

6.5 SUPPLEMENTAL COMPUTER EQUIPMENT

6.6 GENERAL OFFICE SUPPLIES

SECTION 7. EMPLOYMENT AND STAFFING

7.1 SUPPORT WORKFORCE REQUIREMENTS

7.2 POSITION DESCRIPTION

7.3 MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

7.4 EMPLOYEE QUALIFICATION REVIEW

7.5 PROHIBITION APPOINTMENTS

7.6 STRIKE CONTINGENCY PLAN

7.7 CONTRACT EMPLOYEE AFFILIATIONS

7.8 REMOVAL OF EMPLOYEE

SECTION 8. CONTRACT EMPLOYEE TRAINING

8.1 CONTRACT EMPLOYEE ORIENTATION

8.2 PROHIBITED TRAINING – CONTRACT EMPLOYEES

8.3 CONTRACTOR PROVIDED TRAINING

SECTION 9. CONTRACT EMPLOYEE PERFORMANCE

9.1 PERFORMANCE EVALUATION SYSTEM

9.2 DELIVERABLE – REPORTS AND DATA

SECTION 10. MISCELLANEOUS ISSUES

10.1 CONTRACT ADMINISTRATION

10.2 AFTER HOURS ACCESS TO MMAC BUILDINGS

10.3 PARKING AND TRAFFIC REGULATIONS

10.4 RESERVED PARKING SPACES

10.5 EMPLOYEE APPEARANCE

10.6 STANDARDS OF CONDUCT

SECTION 11. QUALITY CONTROL SYSTEM

11.1 QUALITY CONTROL

11.2 CONTRACTOR QUALITY CONTROL PLAN

11.3 FAA QUALITY ASSURANCE PROGRAM

SECTION 12. TRANSITION PLAN

12.1 CONTRACT TRANSITIONS

12.2 PHASE-IN TRANSITION

12.3 PHASE-OUT TRANSITION

SECTION 13. CONTRACT SUPPORT QUALIFICATIONS

13.1 CONTRACT EMPLOYEE MINIMUM QUALIFICATIONS

13.1.1 Administrative Assistants

13.1.2 Technical Writer III

13.1.3 Computer Based Training (CBT) Specialists

1 Section 1. General Contract Information

1.1 Overview

Among the various organizations at the Center, many diverse missions are supported, reflecting multiple lines of business within the Federal Aviation Administration (FAA), including numerous staff offices, as well as several modes within the Department of Transportation (DOT). This Statement of Work describes the supplies and service required to provide administrative support services for the various organizations at Mike Monroney Aeronautical Center to accomplish its mission.

1.2 Scope of Work

The contractor must furnish all personnel, management, supervision, transportation, quality management, equipment, materials and subcontract items or services as necessary to perform various administrative services as stated in specific statements of work for each individual task order(s). These orders will be issued against the contract to the contractor based on requirements that are requested by various organizations located at or supported by the FAA Mike Monroney Aeronautical Center (MMAC). Specific requirements will include the types of services and/or skills listed in Section 7 Employment and Staffing. It is possible that a number of services may require a combination and/or variations of specific skills. On-site contractor supervision must be identified at the task level for all services provided under this Statement of Work (SOW). Work ordered under this contract is to be performed using facilities and materials provided by the Government as indicated below to the extent available. In the event that Government resources are not available to meet requirements cited on an individual task order, contractor acquired materials, services, equipment, or temporary facilities may be included on the contractor’s proposal for that task order.

1.3 Operations Funding

This contract is funded almost entirely using appropriated operations (OPS) funds. Facility and equipment (F&E) funding may be used when provided by the program office to meet their specific requirements. Support requirements for a period may be initially identified as being subject to the availability of funds. Once funding has been determined, requirements will be adjusted, if necessary. The FAA reserves the right to incrementally fund.

1.4 Period of Performance (POP)

The contract will consist of a 60-month ordering period and no traditional options. In addition, a six-month service extension option will be included in the contract.

1.5 Billing and Payments

Contractor should submit a separate invoice for each month of service in accordance with (IAW) each task order. The labor represented must be supported with hours incurred during the monthly period and the respective costs. The invoice will be subject to certification and acceptance by the Contracting Officer Representative (COR). The invoice must be properly submitted to the COR, FAA Accounting, and the FAA Contracting Officer (CO) using current e-invoicing procedures.

2 Section 2. Location and Time of work

2.1 Location of Work

All work performed under this contract will be performed at the following locations, unless directed in writing by the CO:

• Mike Monroney Aeronautical Center (MMAC)(at large) 6500 South MacArthur Blvd.

Oklahoma City, Oklahoma, 73169

• Designated Telework Location per Section 2.11

2.2 Normal Hours of Operation

Normal operations will generally occur between the hours of 6:00 a.m. and 6:00 p.m., Central Time, during regular workdays of the week, Monday through Friday. Other than those specific requirements identified by management, no evening shift activity will be permitted without prior authorization from the CO or the COR.

2.3 Saturday and Sunday Activity

No Saturday or Sunday activity is anticipated under this contract. In the event such activity is required, the contractor will be notified by the CO or the COR and will be provided as much advance notice of the requirement as practicable. Other than those specific requirements identified, neither Saturday nor Sunday activity will be permitted without advanced funding and prior authorization from the CO or the COR.

2.4 Overtime

No overtime activity is anticipated under this contract. In the event such activity is required by their organization, the contractor will be notified by the CO or the COR and will be provided as much advance notice of the requirement as practicable. Absent such notification, overtime activity will not be permitted without advanced funding and prior authorization from the CO or the COR.

2.5 Observance of Holidays

No activity is anticipated under this contract on holidays recognized by FAA. In the event such activity is required, the contractor will be notified by the CO or the COR and will be provided as much advance notice of the requirement as practicable. Absent such requirements, holiday activities will not be permitted without prior authorization from the CO or the COR.

A list of the designated U.S. Federal holidays, as of the date of this document, is as follows:

• New Year’s Day

• Martin Luther King, Jr’s Birthday

• Washington’s Birthday

• Memorial Day

• Juneteenth

• Independence Day

• Labor Day

• Columbus Day

• Veterans Day

• Thanksgiving Day

• Christmas Day

Additionally, other days may be proclaimed as a "holiday" by Federal statute, executive order, or Presidential proclamation and these days will be considered equivalent to the eleven that have been officially designated. No other holidays will be recognized under this contract.

2.6 Aeronautical Center Closure or Early Dismissal

Adverse weather conditions or other emergencies may require the closure of the MMAC.

Circumstances may also arise which will require the early dismissal of MMAC personnel.

No activity is expected under this contract during periods of MMAC closure and/or early dismissal, nor will any such activity be permitted during these periods without prior authorization from the CO or the COR. The CO or COR may authorize telework in accordance with Section 2.11 Telework. Contract personnel are subject to the contract employer leave procedures, policy, and compensation plan during the closure/early dismissal.

2.7 Notification of Center Closure or Early Dismissal

The FAA will provide the contractor with notice of MMAC closures through public broadcast announcements on local television, radio stations, or official Aeronautical Center announcements (i.e., Aeronautical Center Operations contact at (405) 954-0040, building public announcement systems, etc.). Announcements of early dismissal will be provided to the contractor by the CO, the COR, or, in their absence, by appropriate management.

2.8 Early Release of Federal employees

In those instances, where the Secretary of the DOT, FAA Administrator, or other ranking FAA officials grant Federal Employees early departure, this will not apply to the contractor. The contractor will be expected to continue regular work schedules. If the contract employees decide to take leave it will be in accordance with their own policies as referenced in 2.10 Leave Management.

2.9 Flexible Schedules and Excused Absence

No flexible schedules (outside of what is considered routine at the MMAC and/or if telework is authorized) are anticipated under this contract. In the event such activity is required, the contractor will be notified by the CO or the COR and will be provided as much advance notice of the requirement as practicable. Other than those specific requirements identified, flexible schedules will not be permitted.

The FAA does not establish any specific provision for granting excused absences or any type of reimbursable leave. Contractor employee leave will be in accordance with contract employer personnel policies and procedures.

2.10 Leave Management

Contractor will manage leave usage in such a way as to ensure FAA requirements will not be impacted by significant unplanned leave usage. Contract management support must be provided in a consistent manner and leave must not impact FAA requirements. Temporary or interim assignments must be in accordance with FAA policies and procedures, requiring prior CO or COR approval, and must not incur any additional costs to organization.

2.11 Telework

Teleworking at an alternate worksite will only be allowed when determined to be in the best interest of the Government and when necessary to meet work requirements. Telework is not to be used for any purposes other than the specified official tasks. Telework is not intended to serve as a mechanism to provide child or elder care services at home, or to perform any other activities unrelated to the authorized duties.

The contractor must follow the FAA teleworking program guidelines and complete the appropriate elms telework training or current equivalent. An approved telework agreement must be in place before teleworking can commence. Teleworking will be at no additional cost to the Government.

3 Section 3. Travel

3.1 Travel Guidelines and Requirements

Support under this contract may require contract personnel to travel as part of their normal assigned duties. Such travel, when required, will exclusively be restricted to the territories and possessions of the United States. Any such travel, in connection with performance of tasked activities, will be identified on task orders. Tickets purchased by the contractor must be refundable tickets. Non-refundable tickets purchased will be a liability of the contractor or contract employee. Under limited or emergency situations, not part of normal operating procedures, non-refundable tickets may be reimbursed at the FAA’s discretion on a case-by-case basis.

3.2 Travel Reimbursement Guidelines

Federal Travel Regulations (FTR) will be used as the guideline for establishing allowable reimbursement costs for all travel within the 50 states, the District of Columbia, the Commonwealth of Puerto Rico and the territories and possessions of the United States. FTR provisions issued by the General Services Administration (GSA) are available for viewing at http://www.gsa.gov/ .

3.3 Travel Cost Reimbursement

Travel and subsistence are authorized for work performed under this contract. The contractor will be reimbursed for allocable, allowable, and reasonable travel expenses only at the per diem rates specified in applicable Federal travel regulations and in accordance with FAA Acquisition Management System (AMS) Clause 3.3.2-2, Reimbursement for Travel and Subsistence.

3.4 Relocation Expenses

This contract does not permit, require, nor is intended to encourage, contractors to include provisions for reimbursing any of their employees for expenses incurred, in whole or in part, because of any relocation in connection with their efforts under this contract. This applies equally to relocations to the MMAC area to provide support under this contract, as well as to relocations from the MMAC area at the completion of duties under the contract.

4 Section 4. Product Rights and Government Property

4.1 FAA Proprietary Rights

The FAA acquires title to all products resulting from performance under this contract, and all the rights and privileges derived, as these products are produced. This includes all programs, databases, and applications created by the contractor for the administration of this contract. For further information, please refer to the FAA Acquisition Management System (AMS) Policy, http://fast.faa.gov/ , Section 3.5. Patents, Rights in Data and Copyrights.

4.2 Use and Dissemination of Government Property

Unless specifically authorized in writing by the CO or the COR, the contractor will not use, modify, or disseminate any item of Government property for any purpose beyond the scope of this document, the contract, and other related documents. This prohibition includes, but is not limited to, the use of FAA equipment for work not directly in support of this contract, and the use or dissemination of any FAA training materials, including materials developed under this contract.

4.3 Removing or Relocating Government Property from MMAC

The contractor will not remove or relocate, nor permit its employees to remove or relocate, Government property from the MMAC assigned work areas for any purpose unless specifically authorized in writing by the CO or the COR. This prohibition applies to property furnished to the contractor by the FAA, property acquired by the contractor using contract funds, and property/products produced through performance under this contract. Further, this prohibition http://www.gsa.gov/ http://fast.faa.gov/ covers both the physical removal and the electronic transmission of property and applies equally to both original items and all reproductions of those items, regardless of the reproduction format.

5 Section 5. Government Facilities and Furnished Property

5.1 Facilities

The respective organization will provide space and facilities, plus associated utilities, and housekeeping, to the contractor for use in the performance described herein. Facilities and utilities (e.g., restrooms, break rooms, electricity, and telephones) provided are to be used exclusively in support of this contract. The contractor will not make any alterations to Government furnished space or facilities except as approved in writing by the CO or the COR and at no direct cost to this contract. Whenever the contractor vacates Government space, such space and facilities will be restored to its original condition, considering any approved alterations, plus normal wear-and-tear, at no direct cost to this contract.

5.2 FAA Access to Provide Space

The contractor is hereby advised that a limited number of FAA personnel will have unrestricted access to space provided for their use in accordance with the provisions of the preceding paragraph. As a result of MMAC policies regarding the utilization and distribution of Government keys or keycards, certain FAA employees will be provided master (or sub-master) keys which will open all doors utilizing a key number within their allocated group (or sub-group).

The contractor should have adequate provisions for safeguarding sensitive personnel information, proprietary data, and any other sensitive data that the contractor wishes to retain in the space provided.

5.3 MMAC Access and Security Screening

Certain security considerations are applicable to all personnel having access to the MMAC campus. As a result, all contract personnel providing direct support under this contract will be subject to a National Agency Check with Inquiries (NACI) background investigation.

5.4 Conservation of Utilities

The contractor will ensure all contract employees are aware of acceptable utility conservation practices and will be responsible for operating in a manner as to minimize waste of utilities.

Addition or relocation of telephones or electrical outlets will be evaluated on a basis of benefit to the FAA and not of convenience.

5.5 Property Management

All Government furnished property (GFP) for this contract falls under the responsibility of the organization and will be documented by the organization’s designated Property Administrator and coordinated through the Vendor’s Contract Program Manager (or designee) and FAA COR.

The Contract Program Manager (or designee) must sign the appropriate FAA property documents (i.e., hand receipt) in advance of receiving GFP for use by the contractor. The contractor must not remove, relocate, or re-assign GFP without prior approval of the COR. The GFP will be equivalent to that provided for FAA personnel and must be used exclusively in support of this contract.

GFP is defined in the Contract by FAA Acquisition Management System (AMS), http://fast.faa.gov/ , 3.10.3-2. Government Property-Basic Clause. The usage, contractor accountability, and reporting will be in accordance with the applicable contract clause(s).

5.6 Office Furniture

The organization will provide workstations, desks, chairs, filing cabinetry and other office furnishings for contract personnel comparable to those provided to Government personnel. Any furnishings provided are at the sole discretion of the Government (i.e., type, model, style, etc.)

Computer Hardware and Software

The FAA will maintain and distribute all computer equipment and software typically required to fulfill requirements as requested by FAA. The organization will provide contract personnel with access, as required, for contract support requirements.

Contract personnel will not connect any privately owned computer equipment to the FAA network without prior authorization from the COR. Contract personnel will not install, uninstall, move, or make modifications to any hardware or software on any computer located at the MMAC without prior approval from the COR.

The organization’s COR will be responsible for obtaining the network access, including any required clearances, through management and other FAA offices.

5.7 FAA Computer Network

The FAA maintains a computer network and provides contractor access. For further information, please refer to FAA Order 1370.121B or most current applicable Order.

All contract personnel using FAA computer resources or accessing the FAA network will agree and sign Local Area Network (LAN) Rules of Behavior (ROB)(latest version) prior to receiving requested access.

5.8 Misuse of FAA Computer Network

The contractor must adhere to all FAA intranet, internet, network policies and orders. Misuse of FAA provided computer equipment or network by contract personnel will result in a FAA Security determination as to appropriate action.

Depending upon the nature and severity of the infraction, appropriate action can range from loss of privileges (i.e., loss of access to the Internet, government e-mail system, etc.) to a recommendation for removal of contract personnel. These determinations are not subject to appeal and do not preclude the imposition of any applicable civil or criminal penalty resultant from an infraction.

6 Section 6. Contractor Furnished Items

6.1 Furniture and Equipment

The contractor may elect to provide furniture, equipment, or supplies beyond those identified as “Government Furnished Property” herein. Examples include, but are not limited to, furniture, equipment, supplemental computer equipment, computers, printers, other computer peripherals, office equipment (fax machine, copier, etc.), and items of personal convenience (coffee maker, microwave oven, etc.). If the contractor elects to do so, the equipment will be limited to the space and utilities provided by the FAA and subject to FAA security policy.

The intent of the contractor to provide furniture, equipment, software, or supplies is subject to approval of the associated organization and with authorization of the COR or CO.

6.2 Provided Protection Equipment

Regulatory guidance regarding personal protective equipment is directed by the Occupational Safety and Health Administration (OSHA) (located at http://www.osha.gov/ ) according to the Code of Federal Regulations (CFR). Contractor will adhere to Occupational Health and Safety Standards Act 29 CFR 1910.132 (located at http://www.osha.gov/ ). Contractor will be responsible for providing, without direct cost to this contract, all personal protective equipment.

All personal protective equipment worn by contractors will be equal to, or exceed, the level of protection provided by the Government for FAA employees.

6.3 Suitability and Safety of Contractor Supplied Items

The FAA reserves the right to determine the suitability and safety of any furniture, equipment, or supplies provided by the contractor. Suitability, as applied to computer equipment and software, will also mean full compatibility with existing FAA network equipment and software, and full compliance with any FAA network specifications pertaining to such items.

Items deemed unsuitable or unsafe will be removed from MMAC, or moved to a suitable location, as directed by the COR or CO, at no direct cost to this contract.

6.4 Non-Reimbursable Property-Related Costs

This contract will not incur any direct charges because of contractor furnished items. This prohibition against such charges applies to costs such as the purchase price of furniture or equipment, as well as associated costs, such as the cost of transporting the furniture or equipment.

http://www.osha.gov/ http://www.osha.gov/

6.5 Supplemental Computer Equipment

All computer hardware and software provided by the contractor, if intended to be connected to the FAA computer network, will comply with FAA LAN and network security specifications as of the date of connection or installation. Further, this equipment will either be updated as needed to maintain compliance with subsequent specifications and remain compatible with other FAA offices or be disconnected from the network, as directed by the COR or CO. In the event the contractor provides their staff with contractor-owned supplemental computer equipment, all drives should be cleaned/formatted at the completion of the contract to prevent the removal of government-owned software and data.

6.6 General Office Supplies

The contractor is responsible for providing general office supplies. Company specific supplies and materials required by the contractor, (i.e., pre-printed stationary, business cards, and timecards, etc.) will not be supplied by FAA.

7 Section 7. Employment and Staffing

7.1 Support Workforce Requirements

Support personnel assigned to this contract represent a key resource that is important to the smooth operation of the MMAC. Accordingly, it is vital the contractor recruit and retain fully qualified personnel to perform these tasks.

7.2 Position Description

The position description identifies duties and responsibilities for FAA tasks. Position descriptions will be incorporated into each task order for each organization and updated as needed. Section 13 describes the minimum qualifications for each labor category.

7.3 Minimum Education and Experience Requirements

All personnel employed in support of this contract are expected to meet specified minimum education and experience requirements for their respective position, as of the date of their appointment. Such minimums are specified for each labor category as identified in Section 13.

7.4 Employee Qualification Review

Under this contract, the FAA reserves the right to review the qualifications of each candidate proposed for a support position at any time, such as initial employment or changing discipline support from initial approval to ensure the candidate meets all stated minimum qualifications established for the position for which they are being proposed. When submitting task responses for all assigned personnel, contractor must provide employee experience (e.g., application, resume, etc.) along with relevant FAA training history to the COR. Any qualification information questioned or requiring verification will be identified to the contractor for action and resubmission.

The FAA further reserves the right to deny or request revocation the appointment of any candidate found to be lacking any of the stated minimum requirements for the task or based on past performance. The stated minimum qualifications for positions are intended to ensure candidates have sufficient knowledge, experience, and technical skills to be recognized as an expert in the area being considered for assignment. However, this does not guarantee the individual will be suitable to perform in a manner consistent with FAA standards.

The FAA will consider qualification exceptions on a case-by-case basis for the employment of persons who do not meet the minimum experience or education requirements of the position for which they are proposed.

7.5 Prohibition Appointments

Retired FAA personnel must adhere to the minimum contract abstention from contract employment as identified by FAA Legal Counsel interpretation at time of retirement.

7.6 Strike Contingency Plan

Within thirty (30) days after contract award, the contractor will have in place a strike contingency plan to ensure continuity of operations in the event of a strike by contract personnel. Contract support services provided under the strike contingency plan will be at no additional cost to the Government.

7.7 Contract Employee Affiliations

The contractor will identify, to the COR and CO in writing, potential employee candidates that are retired from FAA and/or employees who have employees’ affiliations (by blood, marriage, or living arrangement) to FAA employees. This should be identified to the FAA at the time of the applicant’s initial qualifications review and the contractor must also identify changes in affiliations as they occur. The following considerations must be acknowledged for all assigned Contract personnel:

• The contractor will factor employee affiliations into the assignment of contractor employee tasks or work area, to comply with the FAA Acquisition Management System (AMS), http://fast.faa.gov/ , AMS Contract Clause 3.1.7-6, Disclosure of Certain Employee Relationships.

7.8 Removal of Employee

The management of the respective organization is solely responsible for the integrity and success of this contract. Accordingly, the FAA reserves the right to request the removal of any contract employee from employment under this contract whenever such action is determined by the organization’s management to be in the best interest of the Government. If warranted, such requests will be made to the CO requesting the removal of contract personnel from the contracted position.

8 Section 8. Contract Employee Training

8.1 Contract Employee Orientation

The FAA will, in addition to any training that may be authorized in accordance with the following provisions, provide each contract employee with orientation to the methodologies, systems, procedures, and processes utilized by the organization in the completion of its activities. This will be done in acknowledgement of the fact that even fully qualified contract personnel may be unaware of unique practices utilized in the FAA’s training environment.

All contract employees must complete associated security, safety, and all other training as required by the FAA (e.g., SAVI, ESQP, First Aid/CPR/AED, etc.). Some of this training has recurring requirements. Contractor will track recurrent training requirements and notify the COR three months prior to employees’ training expiration to allow recurring training to be established.

Certificates for training completions will be provided to the COR.

8.2 Prohibited Training – Contract Employees

In accordance with the provisions of the Training Schools Act (Title 49 USC 40108), and other applicable authorities, the FAA is prohibited from using appropriated funds to provide training for contract personnel if such training is available from commercial sources.

8.3 Contractor Provided Training

This document does not require, nor should it be interpreted to encourage, the contractor to provide any training for contract employees that will result in a direct cost to this contract.

However, as the FAA considers employee development one critical element in employee retention, the contractor may wish to propose a training program to provide their personnel with training for skill enhancement and career advancement. To the extent it can be accomplished without direct charges to the contract, the contractor may propose training to accommodate changes in mission, procedures, and equipment. Prior to implementation of any proposed training, it will be subject to a risk analysis as well as negotiations. The Support Contractor Authorization (SCA) Form may be required to complete prior to the training course.

9 Section 9. Contract Employee Performance

9.1 Performance Evaluation System

The contractor will establish and maintain a system to monitor and evaluate the performance of every employee under this contract on a regular basis, with a minimum of one (1) evaluation annually. A copy of each evaluation will be provided to the COR.

9.2 Deliverable – Reports and Data

As part of their normal administrative activities, the contractor will provide various reports and data to the COR and to other FAA officials as needed. These reports and data will include, but https://www.faa.gov/documentLibrary/media/Form/4400-85_Support_Contractor_Authorization.pdf https://www.faa.gov/documentLibrary/media/Form/4400-85_Support_Contractor_Authorization.pdf are not limited to, those deliverables specifically in accordance with contract requirements or as described in task orders. At a minimum, the contractor must provide monthly quality assurance surveillance reports to each customer with an active task order. Contractor format is acceptable.

10 Section 10. Miscellaneous Issues

10.1 Contract Administration

Procedural guidance on administrative issues can be found at an Office of Acquisition Services (AAQ) sponsored Contracting Administration website:

http://fast.faa.gov/docs/procurementGuidance/guidanceT3.10.1.pdf

10.2 After Hours Access to MMAC Buildings

Contract personnel must request authorization to gain access to MMAC buildings outside the normal hours of operations for evening shift requirements from the COR or CO. This requirement applies to the hours between 6:00 p.m. and 6:00 a.m. each day, all hours on weekends or holidays, and anytime MMAC is otherwise closed.

10.3 Parking and Traffic Regulations

The contractor will ensure all contract employees are advised of and adhere to published parking and traffic regulations applicable to the MMAC.

10.4 Reserved Parking Spaces

Reserved parking spaces may be requested in writing through the CO or the COR for employees with either temporary or permanent disabling conditions. FAA will review and coordinate with organizations as necessary and advise contractor of outcome. No other requests for reserved parking spaces will be authorized.

10.5 Employee Appearance

Each contract employee will be required to wear a Personal Identity Verification (PIV) card.

Information regarding the PIV card can be found on the Security & Hazardous Materials Safety (ASH) website: https://my.faa.gov/org/linebusiness/ash.html

During all duty hours, contract personnel will present an appearance appropriate for conduct of the Government’s business which will reflect a positive image to the public and not detract from the professional image of the Government. Contract employees will be well groomed and dress in a neat, clean, and professional manner. The mode of attire for the workplace will be business casual. Examples of business casual attire include casual slacks (e.g., khakis, corduroys), dress slacks, dresses, skirts, blouses, dress shirts, casual shirts with collars or banded necks or sweaters. Shoes must be neat and clean.

Safety-related attire or Personal Protective Equipment (PPE) should always be worn when and where required in accordance with safety-related trainings.

http://fast.faa.gov/docs/procurementGuidance/guidanceT3.10.1.pdf https://my.faa.gov/org/linebusiness/ash.html

Articles of inappropriate attire include, but not limited to jogging suits, shorts, sweats (pants, shirts, and shorts), capri/cropped pants, tee/tank/muscle/sleeveless shirts, tee/tank/halter/tube tops shirts with large lettering or slogans, and clothing having sexual connotations. No sandals, flip flops, or open toed shoes will be worn.

10.6 Standards of Conduct

Contract personnel will comply with and adhere to all applicable FAA directives, policies, standards, and procedures.

11 Section 11. Quality Control System

11.1 Quality Control

The contractor will outline a quality control system that will ensure quality is assessed in both services and products and provide for appropriate action to be taken throughout performance.

The contractor will be responsible for ensuring the quality of service provided by contract personnel to include monitoring, evaluating, reviewing, and developing employee performance.

This does not establish, nor should the contractor assume, any responsibilities other than those specified in the contract, for monitoring the quality of FAA programs or FAA products.

11.2 Contractor Quality Control Plan

A draft copy of this plan, including any anticipated modifications, will be included with any proposal submitted in response to this document. Within thirty (30) calendar days after contract award, the contractor will submit to the CO and COR a final copy of their quality control plan which ensures compliance with all applicable provisions of this contract document. No subsequent changes may be made to the final quality control plan submitted without written approval from the CO or COR.

11.3 FAA Quality Assurance Program

The contractor will adhere to the FAA policies and procedures encompassing all training programs and learning activities noted in this Statement of Work. This program will be administered independently of any contractor evaluation. The FAA Quality Assurance Program will not be considered a replacement or substitute for contractor accomplishment or monitoring for quality performance of all activities. As requested by the COR, the contractor will conduct formal Program Management Review (PMR) meetings to address the organization’s required metric issues under this contract.

12 Section 12. Transition Plan

12.1 Contract Transitions

The contractor will provide a detailed plan for transitioning to performance under the new contract (phase-in). Uninterrupted provision of the services required by this SOW is critical to the various organization. For purposes of this SOW, the transition period will be no more than thirty (30) days and will be defined as the period between the contract award and the performance of all identified contract requirements. The contractor will accomplish required phase-out transition activities deemed necessary by the various organizations at the conclusion of this contract.

12.2 Phase-In Transition

It is critical for the transition after contract award to a new vendor be accomplished in a well-planned, orderly, and efficient manner. The services under this contract are vital to the Government and must continue without interruption upon contract expiration. The contract successor will be provided no more than a 30-day transition period. The phase-in plan will:

• Include details to minimize disruption and start-up requirements

• Consider recruiting, hiring, training, and security limitations

• Consider any other special considerations of the prospective provider

This plan will be ready to implement after contract award and must address the offerors’ proposed plan for conducting the transition of operations from the incumbent contractor. The phase-in plan will clearly outline the steps, processes, and tasks the contract will take to ensure a timely and effective transition. The phase-in plan must address, as a minimum, the following:

I. Overall timelines outlining the 30-day phase-in process II. Mechanisms used to ramp up to required staffing levels, meeting specific qualifications, and education requirements III. Number and position titles of all personnel known at the time proposal was submitted to the Government IV. Steps that address and meet contractual roles and responsibilities V. Arrangements for any needed orientation or cross-training of respective staff to ensure quality of performance VI. Methods to identify and merge existing incumbent contractor files, project notes, developed courseware materials, etc.

VII. Process to ensure all on-going task requirements are identified and reviewed, to ensure contractor commitments meet specifications VIII. Equipment requirements are identified and in place to meet the conditions of the contract IX. Methods to be used to identify and transfer management of present project, tasks, or requirements status without interruption or loss of quality X. Designated person(s) to respond quickly and identify solutions based on unanticipated problems arising during the transition period XI. Government equipment inventory and inspection of public facilities to be used by the contractor XII. Required safety and security training as specified in the contract (must be completed within the 30-day transition period)

12.3 Phase-Out Transition

At the conclusion of any performance period, including any option periods or extensions, the services provided under this contract may revert to an in-house Government operation or may be awarded to another contractor. The contractor will be required to assist in transition activities as identified by CO and COR.

13 Section 13. Contract Support Qualifications

13.1 Contract Employee Minimum Qualifications

13.1.1 Administrative Assistants

1) Be a high school graduate or equivalent

2) Be able to type 40 words per minute on a computer in a word processing program

3) Have at least two years of experience in general office work

4) Have the ability to use a computer and current office software (e.g., Microsoft Word, Excel, PowerPoint, Outlook, etc.).

5) Have a familiarity with general FAA terminology

6) Have ability to use reference guides/manuals

7) Be courteous in dealing with customers

8) Be able to project a professional and positive image, in person and on the telephone

9) Be able to work closely with others

10) Be able to follow verbal and written instructions

11) Have the ability to work independently to complete assignments and resolve problems

12) Have knowledge of calendaring software

13) Have a valid state driver’s license

14) Have experience in computer-based work and data processing, preferably including an electronic learning management system (LMS)

15) Be able to perform such duties as lifting items up to 50 pounds, carrying, stooping, and bending

13.1.2 Technical Writer III

1) Four-year degree with emphasis in writing/editing and/or five years’ experience in writing/editing or complex administrative type tasks

2) Advanced computer skills in Microsoft Office Suites (Excel, Word, and PowerPoint), graphic design, and Adobe Acrobat

3) Knowledge Sharing Network (KSN) administration and document management

4) The ability to pass the applicable background investigation

13.1.3 Computer Based Training (CBT) Specialists

1) Be a high school graduate

2) Have two years of general office experience and one year of training division experience

3) Have experience in computer-based work and data processing, preferably including an electronic learning management system (LMS)

4) Experience working with Adobe Connect (producing virtual live training (VLT) events, including breakout rooms, whiteboard, virtual classroom creation, etc. Preference should be given to individuals who are proficient in the use of current versions of Microsoft Word, PowerPoint, Excel and have experience with Google Docs, providing technical support for online training, Internet Explorer, Chrome, Outlook, Excel, and learning management systems (i.e., Cornerstone, Blackboard, Topyx, Training Server, etc.)

5) Able to perform clerical duties such as: typing, filing, receiving, and routing telephone calls

6) Be proficient with spelling, grammar, punctuation, and standard correspondence formats

7) Be courteous in dealing with customers

8) Able to project a professional and positive image, in person and on the telephone

9) Able to work closely with others and follow instructions

10) Possess a valid state driver’s license

11) Able to perform such duties as lifting items up to 50 pounds, carrying, stooping, and bending