Revised Statement of Work- JUNE 2023.pdf

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STATEMENT OF WORK

Aircraft Maintenance Support

JUNE 2023

Aircraft Mechanics - Statement of Work

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1. TABLE OF CONTENTS

1. INTRODUCTION

1.1 BACKGROUND

1.2 SCOPE OF WORK

2. REFERENCES

3. TASK REQUIREMENTS

3.1 TASK 1 – PROGRAM MANAGEMENT SUPPORT

3.2 TASK 2 – ELECTRONIC TECHNICAL SUPPORT

3.3 TASK 3 – AIRFRAME AND POWERPLANT (A&P) TECHNICAL SUPPORT

3.4 TASK 4 – SUPPLY TECHNICAL SUPPORT

3.5 TASK 5 – LABORER SUPPORT

3.6 TASK 6 – ELECTRONIC AND A&P TECHNICAL SUPPORT AND LABORER SUPPORT OF AIRCRAFT

(OPTION)

4. DELIVERABLES / END RESULTS

5. PERIOD OF PERFORMANCE

6. PLACE OF PERFORMANCE

7. OTHER REQUIREMENTS

7.1 WORK HOURS

7.2 OVERTIME (OT) – SURGE

7.3 FAA REQUIRED TRAINING

7.4 REQUIRED CONTRACTOR PERSONNEL QUALIFICATIONS

7.5 MANDATORY DRUG TESTING

7.6 REQUIRED CONTRACTOR PROPERTY

7.7 GOVERNMENT FURNISHED EQUIPMENT (GFE)/GOVERNMENT FURNISHED INFORMATION (GFI) ... 17

8. APPENDIX A – SAMPLE WORK HOURS ....................................................................................... A

9. APPENDIX B – SAMPLE TIMESHEET / DAILY ATTENDANCE REPORT ..................................... B

10. APPENDIX C – SAMPLE MONTHLY STATUS REPORT ............................................................... C

11. APPENDIX D – TRAVEL AUTHORIZATION FORM ....................................................................... D

12. APPENDIX E – TRAINING REQUIREMENTS (ELMS/CLASSROOM TRAINING) ......................... E

13. APPENDIX F – SUPPORT CONTRACTOR AUTHORIZATION FORM ...........................................F

14. APPENDIX G – LABOR CATEGORY DESCRIPTION & MINIMUM QUALIFICATION ................... G

15. APPENDIX H – GFE/GFI ................................................................................................................. H

16. APPENDIX I – TASK CARD .............................................................................................................. I

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1. INTRODUCTION

Flight Program Operations (AJF) is responsible for all aspects of the FAA Flight Program to include: safety, policy/standards, operations, training, maintenance, administrative services, financial and business management, acquisition, reporting, regulatory compliance, and other internal/external requirements.

In accordance with Title 14 of the Code of Federal Regulations, 14 CFR 135.426(3)(c), AJF requires that each maintenance provider perform all covered work by following Flight Program Operations’ FAA-accepted General Maintenance Manual (GMM) and FAA-approved Continuous Airworthiness Maintenance Program (CAMP). Any person contracted to perform maintenance, inspection, repair, or alteration on FAA Flight Program aircraft (Beech Aircraft 300s, C90 GTi, Challenger 604s and 605s, and Learjet model 60 aircraft) must be qualified, trained, certified, and authorized to perform the work.

1.1 BACKGROUND

A fleet of FAA owned and uniquely equipped Flight Inspection aircraft perform Flight Inspection missions.

Aircraft Maintenance, Maintenance Services Group maintains and inspects Flight Inspection Aircraft (FIA) under an approved 14 CFR Part 135 program maintaining Flight Inspection Standards (FIS) aircraft and 14 CFR Part 145 Certificated Repair Station for airframes, powerplants, propellers, radios, instruments, accessories, and specialized services. FIS requires Contractor maintenance technicians to accomplish the goals, mandates, and objectives regarding the number of flight inspection missions per year as defined by the FAA and to complete aircraft maintenance of FAA owned and operated aircraft. The FIS may require Contractor maintenance technicians to complete increased aircraft maintenance actions due to FAA mission requirements. The FIS may require Contractor maintenance technicians to complete aircraft maintenance of FAA supported aircraft from other federal agencies.

1.2 SCOPE OF WORK

The FAA requires specialized technical maintenance work associated with installing, repairing, fabricating, maintaining, modifying, calibrating, testing, cleaning, and determining airworthiness of aircraft, including electrical/electronic, airframe, and powerplant systems installed. This requires applying broad experience and technical knowledge of licensed Airframe and Power (A&P) mechanics, as well as licensed avionics mechanics, who understand how aircraft systems operate and are integrated, to successfully perform the work as enumerated throughout this Statement of Work (SOW).

Task 1: Program Management Support

Task 2: Electronic Technical Support

Task 3: Airframe and Powerplant (A&P) Technical Support

Task 4: Supply Technical Support

Task 5: Laborer Support

Task 6: Electronic and A&P Technical Support and Laborer Support of FAA Supported Aircraft (Option)

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2. REFERENCES

The Contractor must ensure all work is in full compliance with regulations expressed in the following procedures, orders, and programs unless otherwise directed by the Contracting Officer’s Representative (COR).

FAA Acquisition Management Policy:

http://fast.faa.gov/AMP_TOC.cfm

FAA Acquisition Toolset:

http://fast.faa.gov/

Security Clearance Process:

Electronic Questionnaires for Investigation Processing (e-QIP) Instructions & Contractor Security Program:

Vendor Training: https://vap.faa.gov/smerrors/EqipInstructions.pdf

Vendor Applicant Program (VAP): https://vap.faa.gov PIV/ID Badge Online Application: https://employees.faa.gov/org/staffoffices/ash/id_badge/ Off-Boarding: https://www.faa.gov/documentLibrary/media/Form/AC_Form_3370- 2_Contract_Employee_Clearance_Record_10_24_18.pdf

Contractor & Industrial Security Program:

http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.information/documentid/15573

Contractor Incident / Mishap / Health & Safety Reporting (may require FAA computer):

Incident Reporting User Guide: https://incidentreporting.faa.gov/Downloads/WebBIRSUserGuide.pdf Security Incident Report (non-emergency) Reporting (ie: facility incident, lost/stolen PIV/ID):

https://incidentreporting.faa.gov/ Mishap Reporting & ECOMP:

https://my.faa.gov/org/staffoffices/ang/directorates/techcenter/center_operations/health_safety/mis-rpt.html Reducing the Risk of COVID-19 in FAA Facilities Training eLMS Course (30202793) Safer On Site:

https://elms.faa.gov/ Daily Wellness Checklist: https://my.faa.gov/content/dam/myfaa/news/covid-19/Wellness-Checklist.pdf

Orders and Notices:

https://www.faa.gov/regulations_policies/orders_notices/

Forms / Appendix References / Templates:

http://www.faa.gov/library/forms/ Appendix References / Templates will be provided by COR.

Project Management Guidance:

The Project Management Body of Knowledge (PMBOK) Project Management: https://www.pmi.org/

References continued on next page.

http://fast.faa.gov/AMP_TOC.cfm http://fast.faa.gov/ https://vap.faa.gov/smerrors/EqipInstructions.pdf https://vap.faa.gov/ https://employees.faa.gov/org/staffoffices/ash/id_badge/ http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.information/documentid/15573 https://incidentreporting.faa.gov/Downloads/WebBIRSUserGuide.pdf https://incidentreporting.faa.gov/ https://my.faa.gov/org/staffoffices/ang/directorates/techcenter/center_operations/health_safety/mis-rpt.html https://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/library/forms/ https://www.pmi.org/

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Drug Testing Guidance:

Title 49 CFR Part 40, Department of Transportation (DOT) Drug and Alcohol Testing Regulations:

https://www.transportation.gov/odapc/part40 Title 14 CFR Part 120: https://www.ecfr.gov/cgi-bin/text-idx?tpl=/ecfrbrowse/Title14/14cfr120_main_02.tpl

Department of Transportation (DOT) Office of Drug & Alcohol Policy & Compliance:

https://www.transportation.gov/odapc/compliance-with-dot-drug-and-alcohol-testing-regulations

Maintenance Guidance:

Aircraft Maintenance and Engineering Group:

https://www.faa.gov/air_traffic/flight_info/avn/maintenanceoperations

Airworthiness Directives: https://www.faa.gov/regulations_policies/airworthiness_directives/ FAA Quality Assurance Objectives/Goals: https://www.faa.gov/air_traffic/flight_info/avn/safety/

Federal Regulations:

https://www.ecfr.gov/cgi-bin/text-idx?c=ecfr&tpl=/ecfrbrowse/Title14/14tab_02.tpl

Title 14 Code of Federal Regulations (CFR) Parts 21, 23, 25, 27, 29, 31, 33, 34, 35, 36, 39, 65, 120,135, & 145 Title 14 CFR Part 65 Subpart D Title 14 CFR Part 65.71 Title 14 CFR Part 65.101 Title 14, Federal Aviation Regulations, Part 65, Subpart D

Advisory Circulars:

Advisory Circulars (ACs): https://www.faa.gov/regulations_policies/advisory_circulars/

AC 20-62, Eligibility, Quality, and Identification of Aeronautical Replacement Parts AC 20-77, Use of Manufacturers' Maintenance Manuals AC 39-7, Airworthiness Directives AC 43-4, Corrosion Control for Aircraft AC 43-9, Maintenance Records AC 43-12, Preventive Maintenance AC 43.13-1, Acceptable Methods, Techniques, and Practices ─ Aircraft Inspection and Repair AC 43.13-2, Acceptable Methods, Techniques, and Practices ─ Aircraft Alterations AC 91-82, Fatigue Management Programs for In-Service Issues AC 120-16, Air Carrier Maintenance Programs

Procedures and Manuals:

FAA Provided and Occupational Safety and Health Administration (OSHA): https://www.osha.gov/

FAA/OSHA Procedure 03-503, Powered Industrial Vehicle Operator Training and Qualification

FAA/OSHA Procedure 03-505, Hazardous Energy Control Procedures (Lockout – Tag out) FAA Procedure 30-001, Q.C. and Maintenance Buy Off of Non-Routines FAA Procedure 30-004, Maintenance Tool Confidence Check FAA Procedure 32-004, Sheet Metal Shop FAA Standard Operating Procedure (SOP) 00-001R00, Aircraft Towing Operations Procedures FAA Technical Instruction TI 4100.24, General Maintenance Manual FAA Technical Instruction TI 4100.24 Section 3.16, Tool and Equipment Control https://www.transportation.gov/odapc/part40 https://www.ecfr.gov/cgi-bin/text-idx?tpl=/ecfrbrowse/Title14/14cfr120_main_02.tpl https://www.transportation.gov/odapc/compliance-with-dot-drug-and-alcohol-testing-regulations https://www.faa.gov/air_traffic/flight_info/avn/maintenanceoperations https://www.faa.gov/regulations_policies/airworthiness_directives/ https://www.faa.gov/air_traffic/flight_info/avn/safety/ https://www.ecfr.gov/cgi-bin/text-idx?c=ecfr&tpl=/ecfrbrowse/Title14/14tab_02.tpl https://en.wikipedia.org/wiki/Federal_Aviation_Regulations https://en.wikipedia.org/wiki/Federal_Aviation_Regulations https://www.osha.gov/

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3. TASK REQUIREMENTS

The Contractor must provide Base Maintenance Teams consisting of aviation technicians (Electronics Technicians, Aircraft Mechanics, and Labor Support personnel) to maintain the continued airworthiness of FIS aircraft enumerated in Section 1, Introduction (e.g. Beech Aircraft 300s, C90 GTi, Challenger 604s and 605s, and Learjet model 60 aircraft). The COR, in consultation with the FAA Line Station Supervisor and aircraft maintenance management personnel, will provide the Contractor with direction on, and approval of, work. The Contractor must hold its employees responsible for confirming, and abiding by, their appropriate chain of command for performing work under this SOW.

The Contractor must provide staff that are knowledgeable and possess practical experience to perform the following tasks described in the following sections.

3.1 TASK 1 – PROGRAM MANAGEMENT SUPPORT

Program Management: The Contractor must provide program management direction to ensure that Contractor employees perform the identified tasks efficiently, accurately, on time, and in compliance with the requirements. The Contractor must participate as a member of a Government-led team as requested by the COR. The Contractor must provide a Kick-Off meeting between the FAA, COR, and Contractor to review SOW requirements and understand work scope and deliverables. The Contractor must prepare and submit meeting minutes to the FAA that capture the discussions and understandings from the Kick-Off meeting.

Project Management Plan: The Contractor must prepare and maintain a Project Management Plan (PMP).

The Government will use the PMP to assess the adequacy of the resources the Contractor proposes and will manage to accomplish the SOW requirements. The Contractor must provide a PMP to include each task of this SOW as follows:

Description of the planned schedule to include all milestones and deliverables;

Identification of each process step required for completing the work;

The period of time needed to accomplish each step;

Description of the staffing resources allocated to each task, i.e., staffing plan;

Rationale for the project organization, staff utilization, and other resource allocations.

The Contractor must keep the PMP current and resubmit the PMP for COR approval whenever proposed changes result in a schedule impact of more than ten (10) business days.

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FAA Approved Continuous Airworthiness Maintenance Program (CAMP) / Quality Control: Contractor is required to work under the Flight Program Operations FAA Approved CAMP. Contractor is required to provide support in accordance with Title 14 of the Code of Federal Regulations, 14 CFR 135.426(3)(c). AJF requires that each maintenance provider perform all covered work by following Flight Program Operations’ FAA-accepted General Maintenance Manual (GMM) and FAA-approved Continuous Airworthiness Maintenance Program (CAMP). Any person contracted to perform maintenance, inspection, repair, or alteration on FAA Flight Program aircraft (Beech Aircraft 300s, C90 GTi, Challenger 604s and 605s, and Learjet model 60 aircraft) must be qualified, trained, certified, and authorized to perform the work. The Government will evaluate the contractor’s performance under this new contract, in accordance with the FAA-approved Continuous Airworthiness Maintenance Program (CAMP). The Government will use the CAMP regulations to ensure the Contractor meets the requirements as specified in this SOW. The Government will use the CAMP to support the FAA’s Quality Assurance Surveillance Plan and to monitor Contractor performance. The contactor’s performance will be documented on the contract’s interim performance record and Contractor Performance Assessment Reports (CPARs). The following methods of monitoring is as follows:

Performance Matrix: Complete 93% of restoral flight inspections within 48 hours and 97% of all periodic flight inspections before the expiration date at U.S. FOCUS-40 Airports, when conditions allow to ensure the below aircraft availability.

Aircraft Availability Annual Average:

13 King Air 300 aircraft per week 4 Challenger aircraft per week

2.5 Learjet aircraft per week

6 King Air C90GTi aircraft per week

Timeliness of Deliverables: Receipt of deliverables and services per assigned task card (example Appendix I –Task Card) will be tracked to ensure the contractor provides aircraft maintenance support personnel and monthly maintenance status reports.

Accuracy and Quality of Deliverables: A daily or monthly review of services will be conducted to ensure the accuracy of documentation and standardization in the execution of services are provided.

Customer Service/Professionalism: Performance observation and verbal input from team lead to FAA management will be exercised to ensure adequate customer service and professionalism is maintained.

Management: Performance observation and monthly status reports will document the overall contract management services. The FAA Contracting Officer’s Representative and onsite management will meet with the contractor as needed to review the past monthly services. All meetings and performance discussions will be conducted as warranted to ensure performance standards are maintained in accordance with contract terms and conditions.

Monthly Status Reports: The Contractor must provide Monthly Status Reports (MSRs). The Contractor must provide an MSR that documents the activities of the previous month and identifies planned activities for the following month. The Contractor must deliver the reports to the COR. The reports must include, at a minimum, the following information:

Overview of work completed, work in progress, and work planned for each task;

Hours expended by task, labor category, and personnel;

Status of individual deliverables;

Identification of risk areas with recommended remedial actions;

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Status of all outstanding risks identified in previous MSRs;

Summary of expenditures by resource and labor category for the monthly reporting period, as well as cumulative year-to-date totals for the performance;

Overtime Work Provided since last reporting period (See Section 7);

Training Request and status to include the Initial 80-hour BE300 & Challenger 604/605/650 Aircraft

Training Course;

Travel Request and status;

Any additional information pertinent to the Government in administering the performance of this effort when directed by the COR.

An approved sample format for the MSR is available in this SOW (Appendix C –Monthly Report).

Monthly Financial Reports: The Contractor must provide Monthly Financial Reports (MFRs). Each report must be in accordance with (IAW) the Project Management Body of Knowledge (PMBOK) and include the following for each Task:

CLINs used during month;

Cost/hours funded or apportioned by CLIN;

Cost/hours used by CLIN;

Projected date when 75% of funds are spent;

Projected date when funds are exhausted;

Funds/hours remaining by CLIN;

Other direct costs (ODCs) estimated, used, and remaining by month;

Summary of expenditures by resource and labor category for the monthly reporting period, as well as cumulative year-to-date totals for the performance period.

Schedules: The Contractor must provide a schedule that aligns with the PMP per Task 3.1.3. Prepare each schedule IAW the PMBOK and include the following:

Depicts the tasks to be performed with key milestones identified;

Identifies task level resource requirements;

End results/deliverables to be produced.

Subtask – Contract Phase-In and Phase-Out

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Phase-In Period and Phase-In Transition Plan: The first thirty (30) calendar days from the date of contract period of performance (PoP) start constitute the Phase-In Period. The Contractor must submit a Phase-In Transition Plan within five (5) business days after contract PoP start that describes all actions necessary for a successful transfer of knowledge and transition of service responsibilities from the incumbent service provider to the Contractor. The Contractor must effectively complete all actions in the Phase-In Transition Plan during the Phase-In Period. The Contractor must assume full responsibility and accountability for contract performance on the 31st calendar day from contract PoP start. The Contractor’s performance of all contract requirements must be at acceptable quality levels on the 31st calendar day from contract PoP start date.

Phase-Out Period and Phase-Out Transition Plan (Option): When directed by the COR, and approved by the CO, the Contractor must perform the following tasks:

Use the last sixty (60) calendar days prior to the completion of the contract PoP for the Phase-Out

Period. The Contractor must submit a Phase-Out Transition Plan for Government approval ninety (90) business days prior to completion of the contract PoP that addresses the plans and procedures necessary to ensure a successful transfer of knowledge and transition of service responsibilities from the outgoing Contractor to the successor contractor. The Contractor must make available to the Government and the successor contractor all Contractor equipment, material, and services required for the continued acceptable performance of the service. The outgoing Contractor must continue to maintain acceptable performance levels for all tasks and deliverables through the last day of the contract PoP.

During the Phase-Out Period, personnel of the successor contractor may observe services and performance methods of the outgoing Contractor. This will allow for orderly turnover of knowledge and records and will help to ensure seamless continuity of services to the Government. The outgoing Contractor must not defer work on any contract requirements, or transfer any work to the succeeding Contractor, before the end of the last day of the PoP, without obtaining prior written approval of the COR. The outgoing Contractor must fully cooperate with the succeeding Contractor and the Government so as not to interfere with their work or duties.

Phase-Out Execution (Option): When directed by the COR, and approved by the CO, the Contractor must perform the following tasks:

Execute the phase-out activities in accordance with the Phase-Out Transition Plan. The Contractor must not disrupt or adversely impact the provision of services and must achieve a smooth and orderly transfer of responsibility to the successor. Additionally, approximately twenty-eight (28) business days prior to the completion of the PoP, the Contractor must provide the following to the COR:

1. All documentation as of the most recent revision;

2. A final financial report;

3. A final status report including a projection of activities for the remainder of the contract;

4. A closeout meeting with the FAA (details and participants to be determined by the COR);

5. The Contractor must return all FAA security badges, if issued, to the COR by closeout of the contract.

3.2 TASK 2 – ELECTRONIC TECHNICAL SUPPORT

The Contractor must maintain, troubleshoot, repair, replace, modify, install, calibrate, test, evaluate, and ensure air worthiness of all electrical/electronic (e.g. avionics, weather radar, navigation, autopilot, wiring, circuits, simple electronic devices, et al) equipment, parts, components, or systems (hereafter referred to as “electrical/electronic

8 | P a g e equipment”) on FIS aircraft enumerated in Section 1, Introduction (e.g. the Beech Aircraft 300s, C90 GTi, Challenger 604s and 605s, and Learjet model 60 aircraft). The Contractor must perform all such activities IAW all applicable FAA and Original Equipment Manufacture’s (OEM) regulations, procedures, and instructions to ensure the equipment works IAW design specifications.

Electronic Technical Aircraft Maintenance Support Perform general maintenance, troubleshooting, repair, replacement, modification, installation, calibration, test, and evaluations on FIS aircraft electrical/electronic equipment to verify that it is installed properly and operates IAW all applicable FAA and OEM regulations, procedures, and instructions and works IAW design specifications;

Use FAA standards to determine the airworthiness of aircraft under FIS aircraft mission-specific certificates to meet FIS missions on which the Contractor maintained, repaired, or modified electrical/electronic equipment;

Take test readings of non-functioning electrical/electronic equipment using common instruments (e.g.

digital multi-meters, signal generators, semiconductor testers, curve tracers, oscilloscopes, et al), or IAW all applicable FAA and OEM regulations, procedures, and instructions and analyze the results to determine maintenance and repair requirements;

Troubleshoot electrical/electronic equipment, implement repair procedures, and replace inoperative electrical/electronic equipment. Maintain aircraft electrical/electronic equipment IAW all applicable FAA airworthiness regulations and technical aircraft maintenance publications and part manuals;

Use tools (e.g. electronic testing equipment, torque wrenches, dial indicators, micrometers, et al) IAW the OEM specifications and maintenance manuals to maintain, troubleshoot, repair, install, replace, modify, calibrate, test, and evaluate FIS aircraft electrical/electronic equipment in aircraft systems.

3.3 TASK 3 – AIRFRAME AND POWERPLANT (A&P) TECHNICAL SUPPORT

The Contractor must provide three (3) Task Lead Airframe and Powerplant (A&P), Aircraft Maintenance A&P, and Aircraft Sheet Metal A&P support as defined in Task 3 in this SOW. The labor category description and minumum qualifications are provided in APPENDIX G. Miltary aircraft experience at a base is not acceptable, because they are not subject to 121/135/145 requirements.

The Contractor must maintain, troubleshoot, repair, replace, modify, install, calibrate, test, evaluate, and ensure air worthiness of all A&P (e.g. skin, engine, brakes, galley, hydraulics, sheet metal, et al) equipment, parts, components, or systems (hereafter referred to as “A&P equipment”) on FIS aircraft enumerated in Section 1, Introduction (e.g. the Beech Aircraft 300s, C90 GTi, Challenger 604s and 605s, and Learjet model 60 aircraft). The Contractor must perform all such activities IAW all applicable FAA and OEM regulations, procedures, and instructions to ensure the equipment works IAW design specifications.

Task Lead / A&P: The Task Leads must maintain current knowledge of the FAA’s quality assurance objectives and goals to ensure all work assignments are performed in accordance with and in full compliance. The Contract must provide support as follows:

Provide onsite Task Lead support for each work shift (1st and 2nd shift) to ensure contractor coverage in accordance with the projected work schedule (Appendix A –Work Hours).

Provide a daily time and attendance record to the onsite FAA Line Station Supervisor at the beginning and ending of each shift (Appendix B –Timesheet/Daily Attendance Report). The onsite FAA Line

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Station Supervisor is required to be notified of any contractor support change that may occur during the scheduled work shift.

Collaborate with the COR and the FAA Line Station Supervisor to enable them to determine aircraft maintenance/repair requirements, workload, and priorities;

Use COR provided aircraft maintenance and repair workload and priorities to allocate all work assignments to Base Maintenance Teams;

Establish work goals/objectives and allocate resources to complete the aircraft maintenance and repair workload and priorities efficiently, accurately, on time, and in compliance with the requirements;

Identify and implement timelines for completing all work assignments;

Resolve all quality assurance deficiencies and/or unacceptable work to bring such issues into compliance with FAA Maintenance Program policies, regulations, and procedures.

Customer Aircraft Maintenance Support Perform general maintenance, troubleshooting, repair, replacement, modification, installation, calibration, test, and evaluations on FIS aircraft airframe and powerplant equipment to verify that it is installed properly and operates IAW all applicable FAA and OEM regulations, procedures, and instructions and works IAW design specifications;

Use FAA standards to determine the airworthiness of aircraft under FIS aircraft mission-specific certificates to meet FIS missions on which the Contractor maintained, repaired, or modified A&P equipment;

Take test readings of non-functioning A&P equipment using common instruments (e.g. digital multi-meters, signal generators, semiconductor testers, curve tracers, oscilloscopes, et al) IAW all applicable FAA and OEM regulations, procedures, and instructions, and analyze the results to determine maintenance and repair requirements;

Troubleshoot A&P equipment, implement repair procedures, and replace inoperative airframe and powerplant equipment. Maintain aircraft A&P equipment IAW all applicable FAA airworthiness regulations and technical aircraft maintenance publications and part manuals;

Use tools (e.g. torque wrenches, dial indicators, micrometers, et al) IAW the OEM specifications and maintenance manuals to maintain, troubleshoot, repair, install, replace, modify, calibrate, test, and evaluate FIS aircraft A&P equipment;

Provide A&P Technical Aircraft Maintenance Support personnel to travel within the continental United

States with aircraft when directed and approved by the COR, in consultation with the FAA Line Station Supervisor and aircraft maintenance management personnel, to make emergency repairs on aircraft in ground situations. The Contractor must request and receive written pre-authorization for travel assignment via the Travel Authorization form (Appendix D).

Customer Aircraft Sheet Metal Support Customer Aircraft Maintenance Support as listed above.

Perform aircraft repairs, modifications, and alterations in accordance with technical data provided by

FAA.

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FAA Provided Tools Aircraft Maintenance Inventory Hand Tool Report Perform daily tool inventory IAW TI 4100.24 Section 3.16. Any tools which are discovered missing must be immediately reported IAW TI 4100.24 Section 3.16;

3.4 TASK 4 – SUPPLY TECHNICAL SUPPORT

The Contractor must provide support as follows:

Coordinate aircraft and non-aircraft parts/material requirements with maintenance personnel to include pulling and issuing parts and tools, process turn in, process backorders/shipping orders/site transfers, and prepare parts for shipment. May require use of forklift to load and unload shipments and store parts and equipment between aircraft hangars.

Log in all incoming parts, receive all parts to include non-serialized aircraft parts/materials and tools, receive test equipment from repair, prepare in-house repair orders, and store parts. Requires general documentation review and coordination of record. May require delivery pick-up and drop-off support in Government provided vehicle on flightline and within FAA center.

Coordinate and fill Material Required List (MRL) for scheduled aircraft maintenance such as phase inspections, modifications, service bulletins and Airworthiness Directives.

Provide research assistance to locate qualified aircraft part vendors and request quotes to support daily mission.

3.5 TASK 5 – LABORER SUPPORT

The Contractor must provide support as follows:

Maintain Hangar safety and cleanliness to include use of a hangar floor sweeper. Employees must complete and pass hangar floor sweeper training prior to using this machine.

Conduct daily inspections in accordance with repair station work cards on General Service Equipment (GSE) to determine if equipment is working properly. Mark non-functioning equipment as “Out Of Service” and annotate the problem on the Maintenance Card associated with each piece of equipment so the Government can take corrective actions.

Clean the interior of the aircraft ( e.g. vacuuming, dusting, resetting and organizing seatbelts, servicing lavatories, removing trash, et al) and exterior (e.g. washing windows, wet washing exterior surfaces, polishing painted and unpainted surfaces (also known as “brightwork”) of the aircraft.

Serve as a tow team member. Employees must complete and pass tow team training prior to serving in this capacity and must conduct towing operations IAW SOP 00-001R00.

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3.6 TASK 6 – ELECTRONIC AND A&P TECHNICAL SUPPORT AND LABORER SUPPORT OF AIRCRAFT

(OPTION)

Workload - FAA Owned and Operated Aircraft (Option): When directed by the COR, and approved by the CO, the Contractor must provide Base Maintenance Teams consisting of aviation technicians (Electronics Technicians, Aircraft Mechanics, and Labor Support personnel) to complete increased aircraft maintenance actions as described in Task 2, Task 3, and Task 4 of this SOW due to FAA mission requirements on FAA owned and operated aircraft to maintain the continued airworthiness of such aircraft.

FAA Supported Aircraft – Other Federal Agencies (Option): When directed by the COR, and approved by the CO, the Contractor must provide Base Maintenance Teams consisting of aviation technicians (Electronics Technicians, Aircraft Mechanics, and Labor Support personnel) to complete aircraft maintenance actions as described in Task 2, Task 3, and Task 4 of this SOW on FAA supported aircraft owned and operated by other Federal Agencies to maintain the continued airworthiness of such aircraft.

4. DELIVERABLES / END RESULTS

The Contractor must verify that all submitted deliverables conform to applicable FAA policies, standards, and guidelines as listed in Section 2 of this SOW and any specific formatting requirements as directed by the COR.

This section describes:

Products and tangible end results that are expected from each task contained in the previous section Date each deliverable is due Government acceptance criteria.

All days are business days unless otherwise specified. The Government’s Initial Review of each deliverable is performed in accordance with the “Initial Review” terms listed in the Acceptance Criteria section below.

The definitions for the terms are as follows:

Technical Performance Execution (TPE): Task activities performed with little to no re-work/re-performance required.

Schedule Compliance (SC): Contractor provides deliverables on due dates and meets project milestones or schedules.

Deliverable Quality (DQ): Deliverables are complete, accurate and compliant with task requirements.

Cost Control (CC): Successful delivery of task requirements within originally specified estimated cost.

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The End Result/Deliverable Report requirements and specifications are listed on the following table.

DELIVERABLE REPORTS

# End Result/Deliverable Due Date Acceptance Criteria 1 Kick Off Meeting Minutes 2-Days after Kick Off Meeting Initial Review: SC, DQ

Kick Off Meeting Minutes capture all relevant topics discussed and summarize contractor’s understanding of work scope and SOW requirements. Contractor format acceptable, meets COR approval of content, and is prepared in accordance with SOW Section 3.

2 Project Management Plan

(PMP)

5-Days after contract start; updates within 5-days whenever proposed changes are expected to result in a schedule impact of 10-days or more.

Initial Review: SC, DQ Final Review: SC, DQ, TPE The PMP is accurate, complete, submitted on time in the COR approved format and is prepared in accordance with SOW Section 3.

3 Daily Time & Attendance Record

Daily: Beginning/Ending of each shift.

Immediately: Contractor support change during shift must be provided to onsite FAA mgmt.

Initial Review: SC, DQ The Daily Time & Attendance Report is accurate, complete, submitted on time in the COR approved format and is prepared in accordance with SOW Section 3 / APPENDIX B. Contractor support change during shift notification is acceptable based on FAA Line Station Supv preference (verbal, text, email).

4 Monthly Status Reports 10th Day of 1st full month following contract start; every 10th day of each month thereafter.

Initial Review: SC, DQ The MSRs are accurate, complete, submitted on time in the COR approved format and is prepared in accordance with SOW Section 3 / Appendix C.

5 Monthly Financial Reports 10th Day of 1st full month following contract start; every 10th day of each month thereafter.

Initial Review: SC, DQ The Monthly Financial Reports are accurate, complete, submitted on time in the COR approved format and is prepared in accordance with SOW Section 3.

6 Schedules Initial schedule due within 30-days following contract start; every 5th day of each month thereafter

Initial Review: SC, DQ Schedules are accurate, complete, submitted on time in the COR approved format and are prepared in accordance with SOW Section 3.

7 Phase-In Transition Plan 5-Days after contract start Initial Review: SC, DQ, TPE Phase-In Transition Plan is accurate, complete, submitted on time in the COR approved format and is prepared in accordance with SOW Section 3.

8 Phase-Out Transition Plan (Option)

90-Days prior to contract completion Initial Review: SC, DQ, TPE Phase-Out Transition Plan is accurate, complete, submitted on time in the COR approved format and is prepared in accordance with SOW Section 3.

9 Close Out Meeting Documentation and Meeting Minutes

Documentation: 5-Days prior to the Close Out Meeting.

Meeting Minutes: Within 5-days after the Close Out Meeting.

Initial Review: SC, DQ Close Out Meeting Minutes capture all relevant topics discussed and summarize contractor’s understanding of close out work scope and SOW requirements. Contractor format acceptable, meets COR approval of content, and is prepared in accordance with SOW Section 3.

10 Daily Tool Inventory Report due each day no later than the end of each shift.

Initial Review: SC, DQ Daily Tool Inventory is accurate, complete, and submitted on time, in accordance with the approved format, meets COR approval of content, and are in accordance with TI 4100.24 Section 3.16 and SOW Section 3.

11 Overtime (OT) Requests 1 Day of receipt of COR request Initial Review: SC, DQ OT Requests are accurate, complete, include Contractor provided details on the overtime work completed, submitted on time, in the COR approved format and are prepared in accordance with SOW Section 7.

12 Drug Test Status Report Quarterly – 20th day of the last month of each quarter

Initial Review: SC, DQ Drug Test Status Report is accurate, complete, submitted on time in the COR Approved format and is prepared in accordance with SOW Section 7.

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5. PERIOD OF PERFORMANCE

The Period of Performance is one (1) base year and four (4) one-year options.

6. PLACE OF PERFORMANCE

The Contractor must perform all work enumerated throughout this SOW at base and line stations at FAA facilities described herein that hold the requisite repair station certification. The Contractor must perform work at the following locations:

Mike Monroney Aeronautical Center (MMAC), 6500 South MacArthur Blvd, Hangar 9, Oklahoma City, OK 73169.

Battle Creek Line Station Maintenance Station, 16085 South Airport Road, Battle Creek, MI 49015.

Alliance Airport, 2221 Alliance Blvd, Suite 400, Fort Worth, TX 76117.

Atlantic City International Airport (ACY) Signature Flight Support Suite 112 Egg Harbor Township, NJ Atlanta Line Station Maintenance Section, Cobb City Airport 1705 McCollum Parkway, Hangar 240, Kennesaw, GA 30144.

Sacramento Metro Airport, 6349 Lindberg Drive, Sacramento, CA 95837.

Ted Stevens Anchorage International Airport, 5200 International Airport Road, Anchorage, AK 99502.

7. OTHER REQUIREMENTS

7.1 WORK HOURS

The Contractor must abide by the provisions described in the following:

Work Hours: This contract requires a flexible work schedule for rotation and/or shift work (including weekends), within a 7-day, 40-hour workweek as detailed below. The Contractor must perform services 40-hours per week at the specified sites listed on the individual task orders, which may include Federal Holidays based on current workload. The COR, in consultation with FAA Management/FAA Line Station Supervisor will determine when mission requirements necessitate shift changes. The Contractor must notify the COR and the CO in writing at least one (1) calendar week in advance of the effective date of the need for any variation in the schedule. The COR must approve any variation in the schedule in writing before any Contractor Employee works such hours.

Projected Workweek Hours: The Normal workweek schedule for the initial 45-day orientation for new employees will be 0600-1800. The incumbent employees will remain on their previous shifts. The workweek hours and shifts after the 45-day orientation period will require three (3) shifts. This operation requires two (2) day shifts based on labor category and work location, plus a weekend 4/10 shift.

1. First Shift Work Hours are between 0600-1800 MON-FRI: Standard work hours will be an 8-hour day/40-hour week operating MONDAY thru FRIDAY 0600-1800 not to exceed 40 hours per workweek. (ie: 0600- 1430, 0630-1500, 0700-1730, 0930-1800).

2. Second Shift Work Hours are between 1430-2400 MON-FRI: Standard work hours will be an 8-hour day/40-hour week operating MONDAY thru FRIDAY 1430-2400 not to exceed 40 hours per workweek. (ie:

1430-2230).

3. Weekend Shift Work Hours are between 0001-2400 FRI-MON: Standard work hours will be a 40-hour workweek consisting of 4/10’s operating FRIDAY thru MONDAY (0001-2400) not to exceed 40 hours per workweek. (ie: 0700-1730)

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Shift hours are subject to change based on current requirement and rotation work schedule.

Shift rate is defined by the predominate hours worked within the above defined shift hours.

Several work locations require a 4/10 weekend shift operating FRI-MON.

In coordination with the FAA Line Station Supervisor, the COR will provide the projected monthly work hours to cover all work shifts and estimated overtime required to meet the current workload. The projected monthly Work Hours (Appendix A) will be submitted to the Contractor within 2-weeks prior to the next shift change, but is subject to revision based on potential mission changes. The Contractor will assign staffing to work each labor category and projected work hours.

7.2 OVERTIME (OT) – SURGE

The Government anticipates OT requirements on this contract. When OT is required and requested, any Contract Employee who works in excess of the scheduled 40-hours per week, per 7-days will receive premium pay (Time and one-half) for the excess hours that exceeds the 40-hour scheduled shift. The Government will consider and pre-approve OT on the specified task order.

The Contract Program Manager in coordination with the FAA Line Station Supervisor must provide an OT Request for Technician OT to the COR for processing and obtain COR written approval, prior to any Contract Employee working such hours. The OT Request must contain the following information:

Worksite Location Name of the Contract Employee Date and Time the OT will be worked (e.g. – OT: Day, Date and Time: 0700-1530 (8 hrs) Labor Category (e.g. – A&P, Sheet Metal, Elect Tech, Supply Tech, Laborer) Work Required (e.g. – Electrical Work: Rewiring of the Navigation System in Aircraft XYZ) Emergency/Aircraft on Ground (AOG) Impact of not approving the OT Work

As required, the Contract Program Manager in coordination with the FAA Line Station Supervisor will process the OT request for Technician OT via email to the COR for approval. In the event of an emergency/Aircraft On Ground (AOG), the Contract Program Manager or FAA Line Station Supervisor may alert the COR verbally. However, the Contract Program Manager or FAA Line Station Supervisor will process a follow-up OT request via email to confirm the verbal alert. The COR must provide written approval for overtime to the Contractor prior to any Contract Employee working such hours, with the exception of after business hours and/or emergency overtime request to complete an unexpected maintenance project. The FAA Line Station Supervisor may send an email to the contract Program Manager, COR, and other necessary parties to request overtime in emergency situations. On the following business day, the FAA Line Station Supervisor will provide an update to the OT Request information to include actual hours worked.

The COR will confirm there is sufficient funding on the task order to cover the OT hours. Sufficient funding for OT must be on the task for the stated type of work before any Contract Employee works such hours. In emergency situations, the CO may provide a verbal to proceed pending a funding order to cover the required overtime cost. OT will be funded and paid on the Aircraft Maintenance Support Contract Line Item Number (CLIN) at the proposed OT labor hour shift rate.

The Contractor must provide work details for overtime hours completed in the monthly report.

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7.3 FAA REQUIRED TRAINING

The FAA requires facility entry training in accordance with the agency’s standards, health, and safety policies.

Training is available via https://elms.faa.gov/ (requires FAA computer). A Daily Wellness Check is required by all contractors. The below training and wellness checklist are available on FAA network and/or a hardcopy may be provided by the COR. The Health and Safety Training is required to be completed prior to facility entry to reduce risk and exposure to COVID-19.

Reducing the Risk of COVID-19 in FAA Facilities Training eLMS Course (30202793) Safer On Site Daily Wellness Checklist

When directed by the COR and/or assigned training in eLMS, the contract positions will be required to complete the online training or attend FAA sponsored On the Job Training (OJT) that is considered beneficial to the subject agency, work, workloads, or cost. The Contractor is not financially responsible for the FAA provided online or OJT training to include OSHA, EPA, FAA specific training, and other equipment certification as assigned in eLMS or as listed in Appendix E of this SOW. The FAA will conduct the required training during normal business hours and will be responsible for all financial responsibilities associated with the required contractor training. Training may include, but is not limited to, FAA computer based training, classroom, and other OJT courses.

The Contractor must ensure contract employees attend training directly related to the BE300 and Challenger 604/605/650 fleet types. All A&P and Electronics Technicians must complete an 80-hour “Initial” course for both aircraft types prior to working on the BE300 and Challenger 604/605/650 aircraft without direct oversight. If training has not been completed prior to onboarding, the Contractor must schedule a training class within 15-days of onboarding. The Initial 80-hour Training course must be completed within 90-days of onboarding.

The FAA will allow on the job official time for training to be completed, but the Contractor is responsible for Initial 80- Hour Training tuition cost. Training classes may be scheduled onsite at the FAA Center or online via the training vendor’s website. The Contract Program Manager must coordinate the onsite Initial 80-Hour Training with the FAA Line Station Supervisor and COR.

All Contractor onsite training request must be submitted via the Support Contractor Authorization form (Appendix F) for COR and CO authorization.

7.4 REQUIRED CONTRACTOR PERSONNEL QUALIFICATIONS

Task Lead / A&P: The Contractor must ensure onsite Task Lead / A&P employee holds a mechanics certificate and qualifications as listed below in addition to a minimum of 3 years as an aircraft maintenance supervisor for an FAA certified part 121, 135 or an FAA part 145 certified repair station.

A&P: The Contractor must ensure each aircraft mechanic technician holds an A&P mechanic certificate with the rating to perform work on aircraft enumerated in Section 1, Introduction (e.g. the Beech Aircraft 300s, C90 GTi, Challenger 604s and 605s, and Learjet model 60 aircraft) IAW Title 14, Federal Aviation Regulations, Part 65, Subpart D.

A&P Sheet Metal Additional Qualifications: In addition to the above A&P qualifications, the Contractor must ensure each A&P Sheet Metal Technician has detailed knowledge of Aircraft Airframe structures with a minimum of three (3) years of experience in Aircraft Sheet Metal and Structures. A&P Sheet Metal Technician must have a valid Airframe (A) and/or Airframe and Powerplant (A&P) Certificate with recent experience as required by Title 14 CFR part 65.83. The A&P Sheet Metal Technician must have the minimum qualifications and demonstrate comprehensive knowledge, skills, and experience in the following areas:

Special aviation mechanical tools and equipment for fabricating aircraft structures and parts;

Corrosion treatment and protection of aircraft structures;

Application of detailed technical knowledge of Airframe systems;

https://elms.faa.gov/ https://elms.faa.gov/ https://my.faa.gov/content/dam/myfaa/news/covid-19/Wellness-Checklist.pdf https://en.wikipedia.org/wiki/Federal_Aviation_Regulations

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Read and interpret highly complex aircraft structural and technical drawings with the capability to fabricate parts in accordance with structural drawings;

Use of relevant Structural Repair Manual (SRM) to modify and/or repair aircraft parts and structures;

Document routine and non-routine aircraft maintenance and other aircraft work related activities in the agencies electronic database;

Heavy lifting and carrying 45 pounds or more, pulling hand over hand, pushing, reaching above shoulders, walking, standing, crawling, and kneeling for extensive periods of time;

Observe and maintain highest health and safety standards;

Observe and maintain awareness of hazards related to working in close proximity of live aircraft.

Electronics (Avionics): The Contractor must ensure all aviation technicians are proficient in taking and analyzing test readings of aircraft equipment using common instruments (e.g. digital multi-meters, signal generators, semiconductor testers, curve tracers, oscilloscopes, et al).

Supply: The Contractor must ensure all Supply support staffing are proficient and experienced in parts and material inventory, pulling and issuing parts and tools, shipping, and receiving.

Laborer: The Contractor must ensure all Laborer support staffing are proficient and experienced in basic aircraft and hangar safety, cleanliness, and custodial duties.

A complete list of aircraft maintenance and support labor categories, descriptions, minimum education, and required experience is available in this SOW (Appendix G– Labor Category Description & Minimum Qualification).

7.5 MANDATORY DRUG TESTING

The Contractor must ensure each contractor employee working on this contract is drug and alcohol free as set forth in Title 14 CFR Part 120. The FAA Guidance for random drug and alcohol testing that implements this CFR is IAW the Department of Transportation (DOT) Office of Drug & Alcohol Policy & Compliance that requires mandatory drug testing of each employee who performs a safety-sensitive function. The Contractor must ensure that each contractor employee is randomly tested twice a year, which is comparable to the DOT random drug-testing regimen. The COR, in consultation with the Flight Program Operations’ management, is responsible for directing any drug testing requirements. The Contractor must apprise the Government quarterly of the status of compliance with the Mandatory Drug Testing.

Drug & Alcohol Testing

Contractor resources must successfully complete a drug and alcohol usage test prior to employment as follows:

The FAA Guidance for random drug and alcohol testing is in accordance with the Department of Transportation (DOT) Office of Drug & Alcohol Policy & Compliance that requires mandatory drug testing of each employee who performs a safety-sensitive function.