Attachment 0003- Labor Descriptions.pdf

Attachment

Rapid Support Services

LABOR CATEGORIES (LC)

AND

SKILL LEVEL DESCRIPTIONS

(10/10/2018)

Labor Category Exp.

(Years) Req. Education Req. Experience LC Description

Accountant I one year experience as a professional accountant

Certification as a

Certified Public

Accountant or

Certified Internal

Auditor; one year (18 semester hours) of graduate-level education in accounting;

completion of an undergraduate degree in accounting; or completion of 24 semester hours in accounting

Accounts receivable transaction maintenance

Accounts payable transaction maintenance

Identification and analysis of transaction anomalies

Reports preparation

Reconciliation of ledgers and subledgers

Warrant preparation

Accounts Payable - may include (but not limited to) the following:

Maintain accounting operations for accounts payable activity, transfers of costs, and adjustments

Identify and analyze problems that may occur in the processing of recording transactions

Collect and analyze data by applying accounting policies and procedures to record routine transactions

Review transactions posted by Accounting

Clerks and recommend changes necessary to ensure proper accounting and reporting of funds

Assist and/or prepare routine and/or special reports on a monthly, quarterly, and yearly basis on a national level

Monitor appropriations and analyze financial transactions to ensure data is correct and compliant with regulations

As the level of Accountant increases, provide written explanation to auditors, managements, program managers, and others who review the statements concerning the complex data contained in the reports

Accounts Receivable - may include (but not limited

to) the following:

Maintain accounting operations for accounts receivable activity, collections, transfers of costs, and adjustments

Identify and analyze problems that may occur in the processing of recording transactions

Collect and analyze data by applying accounting policies and procedures to record routine transactions

Review transactions posted by Accounting

Clerks and recommend changes necessary to ensure proper accounting and reporting of funds

Assist and/or prepare routine and/or special reports on a monthly, quarterly, and yearly basis on a national level

Monitor appropriations and analyze financial transactions to ensure data is correct and compliant with regulations

As the level of Accountant increases, provide written explanation to auditors, managements, program managers, and others who review the statements concerning the complex data contained in the reports

General Ledger - may include (but not limited to) the following:

Reconcile general ledgers

Identify and analyze problems that may occur in the processing of recording transactions

Collect and analyze data by applying accounting policies and procedures to record routine transactions

Review transactions posted by Accounting

Clerks and recommend changes necessary to ensure proper accounting and reporting of funds

Rapid Support Services

Assist and/or prepare routine and/or special reports on a monthly, quarterly, and yearly basis on a national level

Monitor appropriations and analyze financial transactions to ensure data is correct and compliant with regulations

As the level of Accountant increases, provide written explanation to auditors, managements, program managers, and others who review the statements concerning the complex data contained in the reports

Accountant II one year experience as a professional accountant

Certification as a

Certified Public

Accountant or

Certified Internal

Auditor; one year (18 semester hours) of graduate-level education in accounting;

completion of an undergraduate degree in accounting; or completion of 24 semester hours in accounting

Accounts receivable transaction maintenance

Accounts payable transaction maintenance

Identification and analysis of transaction anomalies

Reports preparation

Reconciliation of ledgers and subledgers

Warrant preparation

Same as outlined in Accountant I plus any of the following:

Prepare monthly, quarterly, and annual financial reports on a national level which are submitted to the DOT, OMB, and OFM.

Prepares auditable financial statements based on the Generally Accepted

Accounting Principles and guidance received from Treasury, OMB, and OFM.

Interpret regulations and/or adapt regulations to meet reporting requirements and various system limitations.

Accounting Clerk I High School Diploma or equivalent

Accounts payable experience

Obtain/receive process and record transaction into financial management system

Distribute supporting information regarding AP transactions

Accounts Receivable experience

Obtain/receive process and record transaction into financial management system

Accounts Payable - may include (but not limited to) the following:

Assist with the examination, classification, recording and processing of financial transactions commitments, obligations, accruals and payment for services, supplies and materials

Distribute supporting information regarding AP transactions to various customers and accounting offices

Accounts Receivable - may include (but not limited

to) the following:

Process and reconcile chargebacks

Rapid Support Services Distribute supporting information regarding AR

Print reconciliation reports and ensure items are corrected

Reconcile and process Accounts Receivable aging, Treasury offsets, and write offs

Establish, Reconcile, and bill reimbursable agreements

Accounting Clerk II least one (1) year of

Accounting

Clerk

Experience

High School Diploma or equivalent

Accounts payable experience

Obtain/receive process and record transaction into financial management system financial management system

Accounts Payable - may include (but not limited to) the following:

Assist with the examination, classification, recording and processing of financial transactions commitments, obligations, accruals and payment for services, supplies and materials

Distribute supporting information regarding AP transactions to various customers and accounting offices

Working knowledge of Prompt Payment Act

Accounts Receivable - may include (but not limited

to) the following:

Process and reconcile chargebacks

Print reconciliation reports and ensure items are corrected

Reconcile and process Accounts Receivable aging, Treasury offsets, and write offs

Establish, Reconcile, and bill reimbursable agreements

Accounting Clerk III least three

(3) years of

Accounting

Clerk

High School Diploma or equivalent

Accounts payable experience

Obtain/receive process and record transaction into

Accounts Payable - may include (but not limited to) the following:

Assist with the examination, classification, recording and processing of financial transactions

Rapid Support Services Experience financial management system financial management system commitments, obligations, accruals and payment for services, supplies and materials

Distribute supporting information regarding AP transactions to various customers and accounting offices

Examines supporting documentation for financial transactions for assurance that the transactions are legal and in compliance with all pertinent laws and administrative regulations.

Provide technical guidance and may act as a lead to lower level accounting technicians on various issues related to Accounts Payables transactions.

Accounts Receivable - may include (but not limited

to) the following:

Process and reconcile chargebacks

Print reconciliation reports and ensure items are corrected

Reconcile and process Accounts Receivable aging, Treasury offsets, and write offs

Establish, Reconcile, and bill reimbursable agreements

Examines supporting documentation for financial transactions for assurance that the transactions are legal and in compliance with all pertinent laws and administrative regulations.

Provide technical guidance and may act as a lead to lower level accounting technicians on various issues related to Accounts Receivable transactions.

Application Systems

Analyst I

Bachelor’s degree in computer science, information systems, or

Seven years of progressive experience in respective area

(i.e., accounting, human resources, logistics, etc.). Must have a detailed knowledge of respective organizational practices, procedures, policies, and methodologies

Provide analysis and design of business systems for different applications such as: financial, accounting, human resources, and other enterprise systems. Handle test scripts and service requirements; works closely with end users on other related discipline.

pertaining to the management and administration of automated Government systems. Must have experience in Governmental procedures and policies and demonstrate good communication skills and the ability to work independently or under general direction only.

project development and implementation., Analysts should have working knowledge of relational database environments, structured analysis, data modeling, information engineering, mathematical model building, sampling, and cost accounting to plan the system.

Analyst II

Bachelor’s degree in computer science, information systems, or

Eight years of progressive experience in respective area

(i.e., accounting, human resources, logistics, etc.). Must have a detailed knowledge of respective organizational practices, procedures, policies, and methodologies pertaining to the management and administration of automated Government systems. Must have experience in Governmental procedures and policies and

Provide analysis and design of business systems for different applications such as: financial, accounting, human resources, and other enterprise systems. Handle test scripts and service requirements; works closely with end users on project development and implementation., Analysts should have working knowledge of relational database environments, structured analysis, data modeling, information engineering, mathematical model building, sampling, and cost accounting to plan the system. Possess excellent verbal and written communication skills

Analyst III computer science, Nine years of progressive experience in respective area have a detailed knowledge of respective organizational practices, procedures, policies, and methodologies pertaining to the management and administration of automated Government systems. Must have experience in Governmental procedures and policies and

Provide analysis and design of business systems for different applications such as: financial, accounting, human resources, and other enterprise systems. Handle test scripts and service requirements; works closely with end users on project development and implementation., Analysts should have working knowledge of relational database environments, structured analysis, data modeling, information engineering, mathematical model building, sampling, and cost accounting to plan the system. Prepare cost-benefit and return-on-investment analysis. Possess excellent verbal and written communication skills.

Computer Operator I 1

High School diploma or equivalent plus one year related experience;

Within four months of hire date, Help

Desk Institute

(HDI)

Customer

Service

Representative

(CSR) and/or

-Minimum one or more years’ experience in a service desk, call center or other technical support role, preferably in professional services; Able to communicate effectively over the phone or in person. English is required, but other languages welcome; Able to write clearly and concisely; Sufficient maturity in interpersonal development needed to contend with potential difficult situations and users; Basic computer knowledge;Able to work in a fast-changing, stressful environment where you must be flexible and learn quickly; Remedy ITSM software preferred

Answer phones promptly; Under direct supervision, provide customer assistance with routine inquiries and applications, software, hardware and network operations problems; Log all events and document findings and actions taken to resolve events in an ITSM software tool;

Follow and make use of standard procedure documentation;

Able to resolve less complex events immediately. More complex events are escalated to second level support.

Rapid Support Services Support

Center

Analyst

(CSA)

certification required

Computer Operator

II

Associate’s degree in related discipline plus one year of related experience, or three years of related experience, i.e. service desk, call center or other technical support role, preferably in professional services;

Within four months of hire date, Help Desk

Institute (HDI)

Customer Service

Representative (CSR) and/or Support Center

Analyst (CSA) certification required.

Minimum one or more years’ experience with an

Associate’s degree OR three or more years’ experience in a service desk, call center or other technical support role, preferably in professional services;-Familiar with and practice ITIL standards in relation to the ITSM service desk software tool; Able to communicate effectively over the phone or in person. English is required, but other languages welcome; Able to write clearly and concisely; Sufficient maturity in interpersonal development needed to contend with potential difficult situations and users. Desire and aptitude to learn information technology support functions and processes; Intermediate computer knowledge; Able to work in a fast-changing, stressful environment where you must be flexible and learn quickly; Desktop support experience, Active Directory, Lotus Notes and Remedy ITSM software preferred

Answer phones promptly; Under general supervision, provide customer assistance with routine inquiries and applications, software, hardware and network operations problems; Log all events and document findings and actions taken to resolve events in an ITSM software tool;

Provide periodic remote control support; Follow and make use of standard procedure documentation; Develop troubleshooting skills by using effective, investigative methods and by using service desk troubleshooting tools;

Perform problem diagnosis, problem recognition, research, isolation and resolution; Able to resolve more complex events immediately; Very complex events are escalated to second level support; Accountable for helping others or providing regular guidance on an as-needed basis.

Computer Operator

III

Associate’s degree in related discipline plus three years of related experience, or six years of related experience, i.e. service desk, call center or other technical support role, preferably in professional services;

Within six months of hire date, Help Desk

Institute (HDI)

Customer Service

Representative (CSR) and/or Support Center

Analyst (CSA) certification required

Minimum three or more years’ experience with an

Associate’s degree OR six or more years’ experience in a service desk, call center or other technical support role, preferably in professional services; Practice ITIL standards in relation to the ITSM service desk software tool, ITIL Foundations certification preferred; Able to communicate effectively over the phone or in person.

English is required; other languages welcome; Able to write clearly and concisely; -Strong interpersonal and leadership skill, supervisory experience preferred;

Sufficient maturity in interpersonal development needed to contend with potential difficult situations and users.

Desire and aptitude to learn information technology support functions and processes; High level of competency in computer operations,Windows-based computer environment and general computer knowledge;

-Experience working in a fast-changing, stressful environment where you must be flexible and learn quickly;

-Answer phones promptly; Work independently to research and resolve complex, technical issues; Log all events and document findings and actions taken to resolve events in an ITSM software tool; Routinely provide remote control support; Work with more senior department members in researching and writing documentation and procedures; Apply troubleshooting skills by using effective, investigative methods and by using service desk troubleshooting tools; Perform problem diagnosis, problem recognition, research, isolation and resolution. Able to resolve more highly complex events routinely. Very complex events are escalated to second level support;

Accountable for training others, mentoring and providing regular guidance on an as-needed basis.

Rapid Support Services -Advanced desktop support experience;

-Active Directory, Lotus Notes and Remedy ITSM software preferred.

Computer Operator

IV

Associate’s degree in related discipline plus three years of related experience (one of which in a supervisory capacity), or six years of related experience (two of which in a supervisory capacity), i.e. service desk, call center or other technical support role, preferably in professional services.;

Within four months of hire date, Help Desk

Institute (HDI)

Customer Service

Representative (CSR) and/or Support Center

Analyst (CSA) certification required

-Minimum three or more years of experience, one of which in a supervisory capacity, with an Associate’s degree OR six or more years’ experience, two of which in a supervisory capacity, in a service desk, call center or other technical support role, preferably in professional services;

-Minimum two years supervisory experience;

-Practice ITIL standards in relation to the ITSM service desk software tool, ITIL Foundations (v3) certification preferred;

-Superior customer service skills;

-Able to communicate effectively over the phone or in person. English is required, but other languages welcome;

-Able to write clearly and concisely;

-Strong interpersonal and leadership skill;

-Sufficient maturity in interpersonal development needed to contend with potential difficult situations and users. Desire and aptitude to learn information technology support functions and processes;

-High level of competency in computer operations, Windows-based computer environment and general computer knowledge;

-Experience working in a fast-changing, stressful environment where you must be flexible and learn quickly;

-Advanced computer literacy and desktop support experience;

-Active Directory, Lotus Notes (MS Outlook) and

Remedy ITSM software preferred.

-Answer phones promptly;

-Work independently to research and resolve complex, technical issues;

-Broaden own technical, functional, and industry skill base;

-Log all events and document findings and actions taken to resolve events in an ITSM software tool;

-Routinely provide remote control support;

-Work with more senior department members in researching and writing documentation and procedures;

-Apply troubleshooting skills by using effective, investigative methods and by using service desk troubleshooting tools;

-Perform problem diagnosis, problem recognition, research, isolation and resolution;

-Able to resolve more highly complex events routinely. Very complex events are escalated to second level support;

-Accountable for training others, mentoring and providing regular guidance on an as-needed basis;

-Conduct work load planning, estimating and prioritization;

-Determine team training needs;

-Ensure adherence to defined policies/procedures;

-Proactively identify process improvement opportunities.

Data Base

Administrator, Level

3 Bachelor’s degree in computer science, Three years of progressive experience in providing or supporting installation, maintenance, and administration

Under general supervision, provides database support for IT systems in a mainframe, client-server, and/or web-based

I of system software and/or databases in a mainframe, client-server, and/or web-based environment. Must environment. Plans and coordinates new requirements with application development staff and advise project teams on the design of complex hierarchical or relational databases.

Creates, modifies, deletes, reorganizes, and performs back up and restoration of database files, as required. Monitors database performance, resolves problems, performs fine-tuning, and recommends changes to improve efficiency.

Establishes and maintains database security.

Data Base

II

computer science, Five years of progressive experience in providing or supporting installation, maintenance, and administration of system software and/or databases in a mainframe, client-server, and/or web-based environment. A minimum of three years’ experience must be directly related to database management. Must demonstrate good communication skills and the ability to work independently or under general direction only.

Provides database support for IT systems in a mainframe, client-server, and/or web-based environment. Plans and coordinates new requirements with application development staff and advise project teams on the design of complex hierarchical or relational databases. Creates, modifies, deletes, reorganizes, and performs back up and restoration of database files, as required. Monitors database performance, resolves problems, performs fine-tuning, and recommends changes to improve efficiency. Establishes and maintains database security.

Data Base computer science, Seven years of progressive experience in providing or supporting installation, maintenance, and administration of system software and/or databases in a mainframe, client-server, and/or web-based environment. A minimum of four years’ experience must be directly related to database management. Must demonstrate good

Provides database support for IT systems in a mainframe, client-server, and/or web-based environment. Plans and coordinates new requirements with application development staff and advise project teams on the design of complex hierarchical or relational databases. Creates, modifies, deletes, reorganizes, and performs back up and restoration of database files, as required. Monitors database performance, resolves problems, performs fine-tuning, and recommends changes to improve efficiency. Establishes and maintains database security.

Enterprise Agility

Coach

Bachelor’s degree in computer science, information systems, or other related discipline.

SPC4 Certified and five years Agile Experience providing coaching and facilitating Agile, to include the

SAFe methodology.

Coach and facilitate the SAFe Implementation Roadmap.

Coach/mentor all Lean Portfolio Managers, ESC ARTs, Business Owners, Product Managers, Product Owners, teams, and other stakeholders involved in value delivery.

Organize, facilitate, and instruct SAFe courses and Lean-

Agile classes as directed by the Government. Act in the role of Release Train Engineer (RTE) and provide mentorship. Work with existing or facilitate organization and coaching of an Agile Release Train (ART). Supports the ART’s, portfolio and program events, and associated ceremonies. Coordinates with the Product Managers, Product Owners, and Business Owners associated with the value stream of the ART. Helps the ART communicate, coordinate, and cooperate with the team of teams, System

Teams, Shared Services, Release Management, DevSecOps, User Experience and other stakeholders.

Rapid Support Services Support the implementation, sustainment and relentless improvement of and provide guidance on the reporting of

SAFe Agile metrics at the Portfolio, Program and Team levels. Coordinate licensing for class attendees with appropriate companies and organizations

Enterprise Data

Engineer, Level III

Bachelor’s degree in computer science, information systems, engineering, or other related discipline. Eight years of Enterprise Data

Engineer consulting may be substituted for formal education.

Fifteen years of full-time, progressive experience as an

Enterprise Data Engineer in the development of corporate data models. Specializes in business, information, performance, transactional and data warehouse data modeling and development, enterprise application integration and systems integration, data conversion, data extraction, transformation and load.

Ability to provide and perform Enterprise Engineering, Business Analytics, Financial Management Solutions, Customer Relationship Management Solutions, Systems

Integration Business Process Re-Engineering and

Application Development.

Enterprise Resource

Planning (ERP)

Specialist

Minimum Education:

Advanced Degree in

Computer Science, MIS, Management or

Engineering or equivalent years of experience

Ten years of full-time, progressive experience as an ERP specialist in the development of customer solutions knowledge management.

Adapt functional business requirements and processes to technical solutions based upon comprehensive enterprise application solution sets. Enterprise resource planning and management processes, include but are not limited to:

knowledge management, investment analysis, data warehousing, ecommerce, return on investment analysis, human resource analysis, material management and logistics, supply chain management, procurement, ordering, manufacturing, decision support, and information dissemination.

Functional Analyst, Level I computer science, Seven years of progressive experience in respective area have a detailed knowledge of respective organizational practices, procedures, policies, and methodologies pertaining to the management and administration of automated Government systems.

Works closely with systems analyst and applies experience of respective functional area (i.e., accounting, human resources, logistics, etc.) to system analysis and design areas for large scale, complex systems. Analyzes problem areas and postulates feasible solutions. Participates in and conducts structured project reviews (walk through).

Provides assistance in the development of design deliverables.

Functional Analyst, Level II computer science, Eight years of progressive experience in respective area have a detailed knowledge of respective organizational practices, procedures, policies, and methodologies pertaining to the management and administration of automated Government systems.

Works closely with systems analyst and applies experience of respective functional area (i.e., accounting, human resources, logistics, etc.) to system analysis and design areas for large scale, complex systems. Analyzes problem areas and postulates feasible solutions. Participates in and conducts structured project reviews (walk through).

Provides assistance in the development of design deliverables.

Functional Analyst, 9 Bachelor’s degree in computer science, Nine years of progressive experience in respective area

(i.e., accounting, human resources, logistics, etc.). Must

Works closely with system analysts and applies experience of respective functional area (i.e., accounting, human

Level III have a detailed knowledge of respective organizational practices, procedures, policies, and methodologies pertaining to the management and administration of automated Government systems. Must have experience in Governmental procedures and policies and demonstrate good communication skills resources, logistics, etc.) to system analysis and design areas for large scale, complex systems. Analyzes problem areas and postulates feasible solutions. Works closely with system analysts. Provides assistance in the development of design deliverables.

General Clerk I

3-6 Months of general experience

High School Diploma or equivalent.

File accounting documents

Provide phone coverage

Review and distribute incoming mail

Operate office equipment

Follow detailed office procedures for repetitive tasks:

File pre-coded accounting documents in chronological order

Review and distribute mail, fax, email

Answer phones and route calls

Demonstrate proficiency in Microsoft Word and Microsoft

Excel.

General Clerk II

6-9 Months of general experience

High School Diploma or equivalent.

File accounting documents

Provide phone coverage

Choose proper office procedure in in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence:

Code and file documents in an extensive alphabetical file

Post to individual accounts

Calculate and post charges to departmental accounts

Open and distribute mail, fax, email

Operate scanner and scan documents

General Clerk III

12 months of general experience

High School Diploma or equivalent.

File accounting documents

Provide phone coverage

Select appropriate method from a wide variety of procedures or make simple adaptations and interpretations of a limited number of substantive guides and manuals.

The clerical steps often vary in type or sequence depending on the task.

Obtain, code, and file accounting documents

Review and distribute incoming communications

Rapid Support Services Operate scanner, fax, copier, and other office equipment

Escalate issues

Familiarity with terminology used in Financial Services

Division

Information

Engineer, Level I computer science, information systems, engineering, or other related discipline.

Six years of demonstrated experience in information systems development, functional and data requirements analysis, systems analysis and design, programming, program design and documentation preparation. A minimum of four years must be intensive and progressive experience in the implementation of information engineering projects; systems analysis, design and programming; systems planning; business information planning; and business analysis. Must

Provides unique information systems analysis, design, documentation, and implementation assistance on problems, which require in-depth, state-of-the-art knowledge of a specialized information engineering discipline for effective implementation. Such specialized knowledge can only be achieved through intensive, extensive, and continuous application of the specialty at a level far exceeding that of the more general and broad based information engineering requirements of the analyst/programmer. May participate in all phases of task performance with emphasis on requirements development, planning, analysis and design, and testing and acceptance phases. Prepares and delivers presentations and briefings as required by the task order. Provides management with status of projects, problems or other outstanding project related issues. Apply business process improvement practices to re-engineer methodologies/principles and business process modernization projects.

Engineer, Level II computer science, information systems, Eight years of demonstrated experience is required in information systems development, functional and data requirements analysis, systems analysis and design, programming, program design and documentation preparation. A minimum of six years must be intensive and progressive experience in the implementation of information engineering projects; systems analysis, design and programming; systems planning; business information planning; and business analysis. Must

Provides unique information systems analysis, design, documentation, and implementation assistance on problems, which require in-depth, state-of-the-art knowledge of a specialized information engineering discipline for effective implementation. Such specialized knowledge can only be achieved through intensive, extensive, and continuous application of the specialty at a level far exceeding that of the more general and broad based information engineering requirements of the analyst/programmer. May participate in all phases of task performance with emphasis on requirements development, planning, analysis and design, and testing and acceptance phases. Prepares and delivers presentations and briefings as required by the task. Provides management with status of projects, problems or other outstanding project related issues. Apply business process improvement practices to re-engineer methodologies/principles and business process modernization projects.

Engineer, Level III computer science, information systems, Ten years of demonstrated experience in information systems development, functional and data requirements analysis, systems analysis and design, programming, program design and documentation preparation. A minimum of eight years must be intensive and progressive experience in the implementation of information engineering projects; systems analysis, design and programming; systems planning; business information planning; and business analysis. Must

Apply business process improvement practices to re-engineer methodologies/principles and business process modernization projects. Apply, as appropriate activity and data modeling, transaction flow analysis, internal control and risk analysis and modern business methods and performance measurement techniques. Assist in establishing standards for information systems procedures.

Develop and apply organization-wide information models for use in designing and building integrated, shared software and data base management systems and data warehouses. Construct sound, logical business improvement opportunities consistent with corporate information management guiding principles, cost savings, and open system architectural objectives.

Technology Security

Specialist, Level II computer science, Five years of progressive experience supporting and/or administering security systems in a mainframe, client-server, and/or web-based environment. Must

Under general supervision, processes requests for adding, changing, or removing users’ access to the computer system. Researches and resolves problems related to system access. Assists customers in designing security profiles for new applications, removes security for applications being removed from the system, and maintains related security tables. Works with security system development personnel to automate security functions and assists with testing prior to implementation.

Information

Technology Security

Specialist, Level III computer science, Seven years of progressive experience supporting and/or administering security systems in a mainframe, client-server, and/or web-based environment. Must

Keeps abreast of Federal computer security regulations, develops and implements comprehensive computer security programs and maintains detailed documentation of system security procedures. Periodically conducts security reviews, performs risk analysis and vulnerability assessments, and takes corrective action as necessary to correct security weaknesses. Prepares and conducts security awareness training for other employees. Audits daily transactions for accuracy and provides guidance to support personnel in researching and resolving problems.

Information

Technology Training

Specialist

Bachelor’s degree in

English, communications or other related discipline.

Six years of experience analyzing needs, developing and presenting training. Three years must be IT specific training and in an adult education environment. Must demonstrate good communication skills and the ability to

Gathers and documents need for IT training and proposes feasible solutions. Designs, develops, and presents IT training in either classroom and/or computer-based setting.

Coordinates classes, tracks and reports attendance, assesses employee progress and IT training program effectiveness.

Rapid Support Services work independently or under general direction only. Improves/updates materials based on feedback and changes to IT training program. Complies with Federal law and policy regarding training. Requires substantial knowledge of computer systems.

OBIEE Architect 2

Bachelor’s Degree in an information systems or technical discipline

Four (4) years additional relevant experience may be substituted for degree. Completed years of coursework towards a relevant degree may be substituted for experience on a one to one basis. Advance degree(s) in relevant field may substitute for two (2) years of experience. Technical certification or training may be substituted for one (1) year of experience.

Carries out procedures related to business analysis, key performance indicator design, dashboard reporting requirements, data warehousing design and validation, data extracts, Translate and Load (ETL) and Integration design and development.

OBIEE Developer 3 Bachelor's Degree or equivalent

Responsible for developing and supporting OBI

Dashboards. Document requirements and technical specifications. Expertise in the areas of BI Analytics, OBIEE, Enterprise Reporting and Data Warehousing, areas with a thorough understanding of Data Modeling and

Oracle Applications Architecture. Develop and execute unit test plans. Data analysis for ad hoc as well as standard reporting, performs business analysis and creates reports using OBIEE.

Oracle Consultant I equivalent and 5 years of E-Business experience. Six years of general experience is equivalent to a

Bachelor's Degree. With a Master's Degree, 3 years of Oracle E-

Business experience is required.

3 years of Oracle E-Business experience

Performs evaluation and implementation tasks for

ORACLE E-Business versions 11i/R12and ORACLE E-

Business related software products by applying product knowledge, industry experience, and project methodology.

Provides knowledge of specific software product modules or technical tools with hands0-on experience, and has the ability to transfer knowledge and skill. Familiar with key business roles and knowledgeable about applying technology to business operations in at least one industry.

Applies industry knowledge, knowledge of area of expertise, E-Business and ORACLE product knowledge to gather and document customer business process requirements.

Oracle Consultant II equivalent and 7 years of E-Business experience. Six years of general experience is equivalent to a

Bachelor's Degree.

With a Master's Degree, 4 years of Oracle E-Business experience is required. With a PhD, 3 years of Oracle E-

Business experience is required

Business related software products by applying product knowledge, industry experience, and project methodology.

Provides knowledge of specific software product modules or technical tools with hands-on experience and has the ability to transfer knowledge and skill. Familiar with key

Business roles and knowledgeable about applying technology to Business operations in at least one industry.

Applies industry knowledge, knowledge of area of

Rapid Support Services expertise, E- Business and ORACLE product knowledge to gather and document customer Business process requirements. Develops or executes basic functional and technical specifications and testing for system configuration, mapping, and reporting. Executes project plan tasks and other duties as assigned.

Oracle Consultant V equivalent and 12 years of E-Business experience. Six years of general experience is equivalent to a

Bachelor's Degree

With a Master's Degree, 9 years of Oracle E-Business experience is required. With a PhD, 7 years of Oracle E-

Business experience is required.

Business related software products by applying product knowledge, industry experience, and project methodology.

1. Provides knowledge of specific software product modules or technical tools with hands-on experience and has the ability to transfer knowledge and skill. 2. Familiar with key Business roles and knowledgeable about applying technology to Business operations in at least one industry.

3. Applies industry knowledge, knowledge of area of expertise, E- Business and ORACLE product knowledge to gather and document customer Business process requirements. 4. Develops or executes basic functional and technical specifications and testing for system configuration, mapping, and reporting. 5. Executes project plan tasks and other duties as assigned. Provides regular status on tasks and issues. 6. Works with engineers and analysts to research and incorporate the business, technical, operational and security requirements into new or existing systems.

Programmer, Level I None

Associate’s degree in computer science, information systems, or other related discipline is required with a grade point average of 3.5.

Individual must have completed relevant programming courses.

No experience required.

Works under close supervision in assisting Level II and III

Programmers in accomplishing the duties assigned to them.

Programmer, Level

II

Bachelor’s degree in computer science, information systems, or other related discipline.

One year of experience in programming. Must possess knowledge of high level programming languages, and skills as specified in the task SOW.

Develops, tests, and documents simple to moderately complex computer programs. Under close supervision, develops diagrams, logic charts, and coding structures to solve relatively simple problems. Makes changes in established systems to adapt them to new requirements.

Systems may be implemented on various IT environments.

Establishes and maintains system security. Prepares program documentation as required. Follows guidance established in standards. Participates in structured project

Rapid Support Services reviews (walk through). Provides management with status of projects, problems or other outstanding project related issues.

Programmer, Level

III

Bachelor's degree in computer science, information systems, or other related discipline.

Two years of progressive experience involving applications on various IT environments using high level programming languages, and skills as specified in the task SOW. Must demonstrate good communication skills and the ability to work independently or under general direction only.

Under general supervision, analyzes systems requirements and design specifications and develops diagrams and logic charts. Translates detailed design into computer programs.

Tests, debugs, and refines the computer programs to produce the required products. Prepares required documentation to include both program and user level documentation. Enhances programs to reduce execution time or improve efficiency. Provides technical direction to

Level I and II Programmers. Follows guidance established in standards. Maintains systems, which may be implemented on various IT environments. Establishes and maintains system security. Participates in and conducts structured project reviews (walk through). Provides management with status of projects, problems or other outstanding project related issues.

Project Manager

(PMP Certified) computer science, information systems, engineering, or other related discipline is required. Must be certified as a Project

Management

Professional (PMP) and approved through the

Project Management

Institute (PMI).

Seven years of demonstrated experience in project management. Three years must be non-overlapping project management experience in information technology projects. Must demonstrate good

Responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects. Takes projects from original concept through final implementation. Plans, organizes and controls work activities of the project.

Interfaces with all areas affected by the project including end users, computer services and client services. Develops detailed work plans, schedules, project estimates, resource plans, and status reports. Conducts project meetings and is responsible for project tracking and analysis. Ensure adherence to quality standards and reviews project deliverables. Manages the integration of vendor tasks, and tracks and reviews vendor deliverables. Provides technical and analytical guidance to project team. Recommends and takes action to direct the analyses and solutions of problems.

Scrum Master Level

I

First level Scrum Master certification (PSM I, CSM )

Experience playing the Scrum Master role for at least one year for a software development team

- Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency

- Knowledge of numerous well documented patterns and techniques for filling in the intentional gaps left in the

Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency Knowledge of numerous well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach(example: numerous Burndown techniques, numerous Retrospective formats, handling

Rapid Support Services Scrum approach (example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc.)

bugs, etc.)

Scrum Master Level

II

Second or Third level

Scrum Master certification (PSM II, PSM III, CSP, CTC)

Experience playing the Scrum Master role for at least five (5) years for a software development team.

- Experience being on multiple Scrum teams in a variety of different contexts (different team sizes, different organizations, different cultures, co-located vs.

distributed, etc.)

- Track record of continued and recent education in

Scrum, including training, conferences, user groups, self-study, etc.

- Knowledge of other approaches discussed in the Agile space: XP, Kanban, Crystal, FDD, SAFe, etc.

- Knowledge and/or experience with widely successful

Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games

- Applicable knowledge of the technologies used by the team

- Experience applying a wide variety of well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach(example:

numerous Burndown techniques, numerous

Retrospective formats, handling bugs,etc)

- Previous experience as a collaborative leader

- Excellent communication and mentoring skills

Strongly serving and supporting the Product Owner and

Development Team in their quest to do everything possible to delight customers

- Providing all support to the team using a servant leadership style and leading by example. This person should personify Scrum and Agile.

- Guiding and Coaching the Scrum Team and organization on how to use Agile/Scrum practices and values to delight customers

- Guiding and Coaching both the Scrum Team and the

Development team on how to get the most of our self-organization

- Guiding and Coaching both the Scrum Team and the

Development team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks

- Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization

- Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.

- Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.

- Facilitating getting the work done without coercion, assigning, or dictating the work.

- Facilitating discussion, decision making, and conflict resolution

- Assisting with internal and external communication, improving transparency, and radiating information

- Supporting and educating the Product Owner, especially with respect to refining(aka grooming) and managing the product backlog

SharePoint

Developer, Level I

Bachelor’s degree in

Computer Science, Information Systems, Engineering, or a related discipline, and one (1)

One (1) year of experience in the field or in a related area using Microsoft SharePoint. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works

Designs, modifies, develops and implements software programming applications. Uses computer-aided software engineering

(CASE) tools, structured programming, and other

Rapid Support Services year of technical experience using

SharePoint.

under general supervision. development applications. Develops Block diagrams and logic flow charts. Tests, debugs, and refines the code and software.

SharePoint

Developer, Leve II

Bachelor’s degree in

Computer Science, Information Systems, Engineering, or a related discipline, and three (3) years of technical experience using

SharePoint.

Three (3) years of experience in the field or in a related area using Microsoft SharePoint. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision.

Designs, modifies, develops and implements software programming applications. Uses structured programming, and other development applications. Develops Block diagrams and logic flow charts. Tests, debugs, and refines the code and software.

SharePoint

Developer, Level III

Bachelor’s degree in

Computer Science, Information Systems, Engineering, or a related discipline, and five (5) years of technical experience using

SharePoint.

Five (5) years of technical experience using Microsoft

SharePoint.

Designs, modifies, develops and implements software solutions using

Microsoft SharePoint to meet client requirements.

Demonstrated broad experience in software development to include software system development, design, and testing, programming, software maintenance, configuration management, and documentation. Plans, designs, develops, tests, maintains, and documents software applications and systems. Follows client’s SDLC methodology and software engineering standards. Supervises a staff of software engineers. Working knowledge of System Development

Life Cycle (SDLC) Management, system analysis, structured programming, version control, quality assurance, Rapid Support Services methodologies, software testing, documentation, and end user support.

System computer science, information systems, Five years of progressive experience providing or supporting the installation, maintenance, and administration of system software in a mainframe, client-server, and/or web-based environment as described in the task order (e.g., system administration of UNIX systems, Microsoft Windows, web servers, etc.). Must

Monitors system performance to ensure adequate resources

(hardware, software and communications) are available to meet customer requirements. Coordinates problem resolution with customers, teaming partners and vendors.

Evaluates new and existing system software and recommends changes to improve efficiency and/or functionality.