Attachment 0001-Rapid Support Services - SOW_07302019.pdf

ESC Rapid Support Sacs Attachment 1, Page i

10/03/2018

Enterprise Services Center (ESC)

STATEMENT OF WORK (SOW)

RAPID SUPPORT SERVICES

Enterprise Services Center

6500 South MacArthur Boulevard

Oklahoma City, OK 73125

July 30, 2019

Attachment 1 v1.0

ESC Rapid Support Sacs Attachment 1, Page ii

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ESC Rapid Support Sacs Attachment 1, Page iii

Table of Contents

1 GENERAL INFORMATION

1.1 Introduction and Overview

1.2 Background

1.3 Scope of Work

1.4 Guidelines

1.5 Definitions/Acronyms

2 GENERAL REQUIREMENTS

2.1 Government/Contractor Relationship

2.2 Contractor Employee Supervision

2.3 Productive Labor Hours

2.4 Labor Hour Fully Burdened Labor Rates

2.5 Substitution or Addition of Personnel

2.6 Orientation Plan and Phase-In Schedule

2.7 Phase-Out

2.8 Period of Performance / Ordering Period

2.9 Place of Performance

2.10 Observance of Legal Holidays & Administrative Leave

2.11 Hours of Operation

2.12 Telecommuting/Teleworking

2.13 Travel

2.14 Training

2.15 Monthly Progress Report

2.16 Invoicing

3 CONTRACTOR PERSONNEL/WORK REQUIREMENTS

3.1 Key Personnel

3.2 Program Manager and Deputy Program Manager

3.3 Administrative, Managerial, and Supervisory

3.4 Removal of Contractor Personnel

4 PERFORMANCE MONITORING

4.1 Quality Control Requirements

4.2 Quality Control (QC) Program

4.3 Contract/Task Meetings

5 GOVERNMENT FURNISHED PROPERTY

5.1 General

5.1.1 Employee Appearance

5.2 Property

5.2.1 Facilities

5.2.2 Equipment

ESC Rapid Support Sacs Attachment 1, Page iv

5.2.3 Materials

5.3 Use of Government Property

5.3.1 Telephones

5.3.2 Fax and Copy Machines

5.3.3 Computers and Internet and Electronic Mail (E-mail)

5.3.4 Canvassing, Soliciting, or Selling

5.4 Physical Security

5.5 Conservation of Utilities

6 CONTRACTOR PERSONNEL SECURITY REQUIREMENTS

6.1 Security Investigations

6.2 Security Personnel Requirements

6.3 Security Reporting Requirements

7 CONTRACT MANAGEMENT INFORMATION SYSTEM TOOL (CMIS)

8 EMERGENCY SITUATIONS & EXERCISES DURING CONTRACT

PERFORMANCE

9 CONTRACT DATA REQUIREMENTS LIST (CDRL)

9.1 CDRL Deliverables

9.2 List of CDRLs

ESC Rapid Support Svcs Attachment 1, Page 1

DCN: 10/03/2018

1 GENERAL INFORMATION

1.1 Introduction and Overview

ESC operates as a Federal Financial Shared Service Provider (FSSP); one of four federal financial management Centers of Excellence as designated by the Office of Management and

Budget (OMB) to provide integrated business services and solutions to the Federal Government.

ESC resides directly under the MMAC Director and the Office of Finance and Management

(AFN), and operates under a “fee-for-service” principle that receives no appropriated funds.

This purpose of this requirement is to ensure that our organization can obtain contract Support

Services for ALL labor categories within ESC (AMK-010 through AMK-300). This vehicle must be used as the Rapid Support Services vehicle to meet the ebb and flow of ESC ever-changing ‘Financial and IT Service’ environment.

Contract support includes, but are not limited to the following requirements:

Financial;

Helpdesk;

Information Media;

Information System Security;

Information Technology Training;

National Wireless Program;

Office Automation;

Project Management/Scrum Master;

Systems Development and Integration;

System Management and Hosting;

Telecom;

Labor categories include, but are not limited to the following: Accountants I-III, Accounting

Clerks I-III, Application Systems Analyst I-III, , Computer Operators I-IV, Database

Administrators I-III, Functional Analysts I-III, General Clerks I-III, Information Engineers I-IV, IT Security Specialists I-III, OBIEE Architect/Developer, Oracle Consultant I-V, Programmer I-

IV, Project Manager, Program Manager, Scrum Masters I-III, System Analysts I-III, Technical

Writers and Web Developers I-III. (Reference Attachment 1)

The purpose of this SOW is to be the framework of the Indefinite Delivery/Indefinite Quantity

(IDIQ) contract. Specific requirements will be provided through a Task Statement of Work

(TSOW).

ESC Rapid Support Svcs Attachment 1, Page 2

1.2 Background

In the 1980’s the U.S. Department of Transportation (DOT) dedicated the resources to create an unparalleled team of professionals dedicated to supporting the diverse business needs of its agencies. Today called the Enterprise Services Center (ESC), this group assists numerous federal agencies with a wide range of business needs.

ESC has become a provider of choice because we take the time to learn our customer's business processes and requirements. We establish expectations and service levels and use the information we gather to develop an appropriate integration strategy for each customer.

ESC has extensive experience cross servicing other federal organizations, to include the

Department of Education, U.S. Air Force, Coast Guard, Social Security Administration, Transportation Security Administration, National Endowment for the Arts, General Services

Administration, Indian Health Service, and of course the Department of Transportation (DOT).

In February 2005, the ESC at the Federal Aviation Administration (FAA) Mike Monroney

Aeronautical Center was named one of OMB’s Financial Management Centers of

Excellence/Shared Service Providers. In May 2014, ESC was approved to remain an OMB designated Federal Shared Service Provider (FSSP) for financial management services.

ESC has a continuous requirement for augmented services for DOT and non-DOT customers.

1.3 Scope of Work

Scope of Work. The contractor must provide non-personal support services including the administration, management, and performance of the duties and responsibilities as defined in this

Statement of Work (SOW) and in each individual Task Statement of Work (TSOW) generated.

Contractor personnel must perform work as required to accomplish IT and related support services requirements of MMAC. The contract is to be performed using facilities and materials provided by the Government. Services will be principally performed at the MMAC, Oklahoma

City, Oklahoma, unless otherwise stipulated by the Government on the individual TSOW.

The Contractor must be able to maintain key personnel and keep its staff current and capable of providing the necessary services in the fulfillment of any ESC requirements.

1.4 Guidelines

Due to the rapid response necessary for this requirement, contractors must provide pricing based on specific timeframes: 60 calendar days after the issuance of the Task Statement of Work

(TSOW) award.

The Government will identify a needed position and timeframe to the contractor in a Request for

Quote (RFQ) issued by the Contracting Officer. The RFQ will have a closing date and once the

Task Order is awarded, the contractor must ensure a qualified individual is hired and in place at

ESC Rapid Support Svcs Attachment 1, Page 3 full performance within the specified timeframe. In the event that the Government requirement changes, the CO will modify the RFQ and specified timeframes must be reset.

If the requirement is for support within 60 calendar days, failure to meet this timeframe may result in negative evaluations.

NOTE: FAA personnel must in no way be involved directly in the processes of hiring, selecting, work assignment, work related awards, disciplinary actions, approval of work schedules/absences, labor management issues, career planning or compensation for any individual working or with potential to work under this SOW. Any suspected or actual incident of FAA personnel being involved in these processes must be reported to the CO.

1.5 Definitions/Acronyms

The following definitions and acronyms are provided:

AMK– ESC Information Services Division – One of the offices requesting this contract and where the work will be accomplished.

AMS – FAA’s Acquisition Management System

CDRL – Contract Data Requirements List

CO – Contracting Officer – the FAA Contracting Officer assigned to this contract.

COOP - Continuity of Operations Planning

COR – Contracting Officer’s Representative – The Government employee assigned by the CO in writing who is delegated certain responsibilities for day-to-day technical administration of the contract.

DOT – Department of Transportation

ESC – Enterprise Services Center

FAA – Federal Aviation Administration

LH – Labor Hour (Note: Labor Hour and Time and Materials are used interchangeably).

MMAC Program Manager – The Government representative responsible for managing the contract at a high level. For example, involved with modifications or changes to the contract or

Statement of Work, Program Reviews, and overall Contractor’s performance.

OFM – Office of Financial Management

OMB – Office of Management and Budget

Contractor Program Manager – Program Manager/Supervisor responsible for overseeing the entire contract.

SOW – Statement of Work

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2 GENERAL REQUIREMENTS

2.1 Government/Contractor Relationship

The services to be delivered by the Contractor to the Government are non-personal services. No employer-employee relationship must exist between the Government and the Contractor and/or between the Government and the Contractor’s employees.

2.2 Contractor Employee Supervision

Contractor must designate appropriate and sufficient supervisory personnel to meet task outcomes. The Contractor must provide day-to-day supervision of all contract personnel including but not limited to work assignments, performance monitoring, payroll records, leave approval and monitoring, etc. FAA will provide, as needed by the Contractor, limited assistance in the form of technical and policy guidance through the assigned COR.

2.3 Productive Labor Hours

The Government will only pay for productive, direct labor hours, i.e. those hours authorized by the CO and applicable Task Order(s), in performing work under this Contract. This does not include sick leave, holiday, vacations, jury duty, military leave, administrative leave, etc. The assumption for this requirement is 1840 hours per year.

2.4 Labor Hour Fully Burdened Labor Rates

Task orders will be issued using the labor categories and rates identified in Section B. The fully burdened hourly rates identified in Section B will apply to all labor hours. The fully burdened labor rates include all direct labor, indirect costs applicable to that direct labor (such as fringe, overhead, G&A, contract deliverables, and adequate Program Management/Supervisory coverage), and profit. These fully burdened rates will apply to all labor hours regardless of whether the labor hour is expended by the Contractor or its Subcontractor(s). These rates represent the maximum labor rates that the Government will consider and/or accept during the contract period of performance.

2.5 Substitution or Addition of Personnel

In furtherance of clause 3.8.2-22 (Substitutions or Addition of Personnel), the contractor must fill vacancies on tasks (Labor hour) within 60 working days after the vacancies occur for existing tasks or when new task order(s) are officially authorized in writing by the CO, or provide a written statement to the MMAC Program Manager (PM) and COR stating the reason(s) for not meeting the placement criteria with stated corrective actions to timely meet future employee placements.

2.6 Orientation Plan and Phase-In Schedule

This is a new requirement and as such, the Contractor must begin a 30-day orientation period

(Phase-In) as specified in the contract award when the first task order is awarded. The purpose

ESC Rapid Support Svcs Attachment 1, Page 5 of this orientation period is to: (1) Observe work accomplished by ESC; (2) Complete personnel requirements (workforce) including the hiring of personnel to assure satisfactory performance beginning on the contract start date (soliciting personnel for employment during duty hours is prohibited unless interview arrangements are made through the contracting and personnel offices); (3) Obtain security clearances, if required; (4) Complete training requirements and accomplish necessary training of Contractor employees; (5) Complete the development of necessary work plans/procedures; and (6) Complete the development of Quality Control Plans and procedures. The Quality Control Plan must be prepared by the Contractor and presented to the Government’s COR within fifteen (15) calendar days after the issuance date of notice of contract award.

2.7 Phase-Out

Should the FAA award a follow-on contract of this contract to a follow-on Contractor other than the incumbent Contractor, the Contractor agrees to cooperate with the FAA and the follow-on

Contractor to ensure a smooth transition and orderly change over to the successful follow-on

Contractor for the new contract. During the Phase-Out familiarization period, the incumbent

Contractor must be fully responsible for all current task order services. With regard to the successor Contractor’s access to incumbent employees, a recruitment notice may be placed in each facility. At the conclusion of any performance period, including option periods or extensions, the services provided under this contract may be awarded to another Contractor. The

Contractor in place must be required to assist in the Phase-In activities.

2.8 Period of Performance / Ordering Period

The contract must cover a base period on our about September 2, 2019 to September 1, 2020, with two (2) one-year option periods:

Option 1 September 2, 2020 to September 1, 2021

Option 2 September 2, 2021 to September 1, 2022

2.9 Place of Performance

The contract is to be performed primarily at the Mike Monroney Aeronautical Center (MMAC), 6500 South MacArthur Blvd, Oklahoma City, Oklahoma, unless otherwise mutually agreed upon between the Government and the Contractor.

2.10 Observance of Legal Holidays & Administrative Leave

Generally, the Contractor must not be required to work nor will payment be made by the

Government for holidays and administrative leave.

Labor-Hour Task: The level of effort must be negotiated by the CO and the Contractor. The

Contractor must be responsible for paying their employees in accordance with the applicable

Department of Labor wage determinations, to include overtime, at all times.

The following is a list of Federal holidays and administrative leave:

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a. New Year’s Day, January 1

b. Martin Luther King’s birthday, the third Monday in January

c. Washington’s Birthday, the third Monday in February

d. Memorial Day, the last Monday in May e Independence Day, July 4

f. Labor Day, the first Monday in September

g. Columbus Day, the second Monday in October

h. Veteran’s Day, November 11

i. Thanksgiving Day, the fourth Thursday in November

j. Christmas Day, December 25

k. Any other day designated by Federal statute, executive order, or presidential proclamation.

l. Local determinations relating to adverse weather conditions, national emergencies, energy conservation, MMAC/Organizational determinations, etc., may require the

Center to close. Contractors will not be paid due to closure.

2.11 Hours of Operation

Relevant operating hours must be referenced on individual Task Statements of Work (TSOW).

2.12 Telecommuting/Teleworking

The Government may permit telecommuting/teleworking by Contractor employees when determined to be in the best interest of the Government in meeting work requirements. The

Contractor must have an established telecommuting/teleworking program subject to review by the Government. The decision to allow telecommuting/teleworking on individual tasks lies with the COR. When a task is approved for telecommuting/teleworking, the Contractor requests must include the date, time, and description of the work to be performed. All telecommuting/teleworking must be at no additional cost to the Government.

In furtherance of Continuity of Operations Planning (COOP), a telecommuting/telework program may be enacted to ensure the Government’s mission-critical operations stay operational during times of National Emergency or Incidents of National Significance. If applicable, prior to task award, the COR(s) must identify to the Contractor that the task requires a continuity of critical services and at what level those services must be delivered. This Mission-Critical task must include a filled out AMS Clause 3.2.1.5-4 “Continuity of Services – Mission Critical Contracts.”

2.13 Travel

The Contractor may be required to travel in management of the contract for formal FAA specific training, and/or performance of work under the contract. The Contractor must coordinate travel with the COR and obtain prior authorization for travel from the CO prior to incurring any travel costs. A proposal showing a complete breakdown of all estimated travel charges must be

ESC Rapid Support Svcs Attachment 1, Page 7 provided to the CO at no additional cost to the Government. If accepted, the CO will provide a written authorization to the Contractor to proceed with travel, provided travel funds are available on the individual task order. The Contractor is responsible for arranging all required travel.

Allowable reimbursements on travel costs must be in accordance with AMS Clause 3.3.2-2

“Reimbursement of Travel and Subsistence.”

2.14 Training

The Contractor must provide qualified employees to meet the tasks set forth with in each TSOW, and must have an ongoing training program, and must be responsible for Contractor employees acquiring the knowledge and skills necessary to support new technology. The Contractor must provide verification to the Government that all employees receive necessary training through

CDRL A002, Monthly Progress and Training Report provided to the COR(s). When advantageous to the Government, training may be provided by the Government at no cost to the

Contractor, if the training course is not commercially available.

All contractor personnel are also responsible for updating their MyFAA Profile. This type of training must be included in all task order pricing and may fall into one of the following categories:

o Unique to the FAA - The Government is providing training exclusively for tasks that are required to be performed at FAA facilities. In these instances, the employees training must be included within the Firm Fixed Price task order; or o Directed/Mandated by the Government - The class is directed/mandated by

Government regulation, FAA Administrator (AOA-1), or an FAA Security

Element. All necessary training must be included within the Firm Fixed

Price task order.

https://my.faa.gov/tools_resources/training_learning/mandatory_training.html

Prior to attending any FAA-sponsored training, all support Contractors are required to submit the

“Support Contractor Authorization – FAA Sponsored Training” form to the COR with final approval by the CO.

2.15 Monthly Progress Report

The Contractor must prepare and submit a Monthly Progress and Training Report in accordance with CDRL A002, for every active task order, describing the progress achieved during the past month, plans for the forthcoming month, any anticipated problems, and any action required by the Government.

https://my.faa.gov/tools_resources/training_learning/mandatory_training.html

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Reports must include monthly and cumulative labor hours, associated labor rates, extended dollar expenditures, and training status in accordance with Section 2.13. The Contractor is required to submit the monthly progress report on the fifth business day of the following month, allowing customers to review Contractor performance in a timely manner without delaying prompt payment of invoices. An approval of a monthly progress report by the customer agency is considered an acceptance of the Contractor’s performance, including expenditures, for the month.

2.16 Invoicing

All invoices submitted under the resulting contract must be reviewed and approved by the CO and COR for payment. Invoices should track costs at the CLIN and task level to provide auditable details for payment approval. An invoice report must be submitted by task to the CO and MMAC PM, pursuant to CDRL A003 (Contract Invoicing and Payment Report).

3 CONTRACTOR PERSONNEL/WORK REQUIREMENTS

3.1 Key Personnel

The Contract PM is considered key personnel within this SOW and as such must be employed with the firm at the time of award and must be maintained to the maximum extent possible throughout this program. Implementation of the Key Personnel changes must be subject to Government approval in accordance with Clause 3.8.2-17 (Key

Personnel and Facilities.) If the Government determines that additional personnel are key to successful completion of the requirements of this contract, they will also be designated as key personnel and subject to the provisions of the aforementioned clause.

A resume must be submitted detailing the qualifications and experience of key personnel.

The Government retains the authority to accept or reject the qualifications of any key personnel.

3.2 Program Manager

The contractor must provide a Contract Program Manager (PM) and backup designated person to be responsible for the performance of the work specified in accordance with the terms and conditions of the resulting contract and any active task orders. The local PM must have full authority to act on behalf of the contractor for all issues pertaining to contract administration for subject contract. The PM must, at a minimum, have a

Bachelor’s Degree, and have a minimum of five (5) years of program management experience, familiarization with Agile methodologies (i.e. SAFe or Waterfall), and a minimum of five (5) years IT or financial support management experience in a contract of this size and scope in the Government or large corporate environment. Qualifications of the PM are subject to Government review and approval.

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The PM must be available during normal working hours within two (2) hours to meet at the MMAC with Government personnel designated as the Contracting Officer (CO), ESC

Program Manager (PM) and/or Contracting Officer’s Representative (COR) to discuss problem areas. The Contract PM must be able to read, write, speak and understand

English. Accommodations for the Contract PM will not be located on-site.

3.3 Administrative, Managerial, and Supervisory

The Contractor must provide qualified personnel with administrative, managerial, and supervisory capabilities to assure the effective performance of the contract. Identified representative(s) of the Contractor, such as a Task/Site Supervisor, will perform supervision and will be responsible for monitoring the work assignments of Contractor personnel on individual tasks. At no time must the Government supervise Contractor personnel.

3.4 Removal of Contractor Personnel

The Government may withdraw a previously issued approval or assignment of Contractor personnel to this contract and request that the individual be removed from the contract based upon the individual not meeting Government expectations or requirements for personal, professional, or performance standards. Requests for removal will be initiated by the COR, reviewed for validity/approved by the CO and negotiated with the PM unless removal is due to a security violation that requires immediate removal from the

Government facility.

4 PERFORMANCE MONITORING

4.1 Quality Control Requirements

ESC has historically established Service Level Agreements (SLA) with their customers reflecting minimum acceptable performance levels allowed for services provided. If necessary, these performance levels will be identified in the tasks issued hereunder in furtherance of said agreements.

4.2 Quality Control (QC) Program

The contractor is responsible for the quality of all work performed. The contractor measures that quality through the contractor’s own quality control (QC) program. QC is work output, not workers, and therefore includes all work performed under this contract regardless of whether the work is performed by contractor employees or by subcontractors. The Contractor Quality Control Plan (QCP) will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction and other customer performance within the SOW and TSOW’. The Contractor must include an initial QCP with their proposal. After award, the CO will notify the

Contractor of acceptance or required modifications to the plan. The Contractor must make

ESC Rapid Support Svcs Attachment 1, Page 10 appropriate modifications at no additional cost to the Government and obtain acceptance of the QCP by the CO before the start of the initial performance period. Pursuant to

CDRL A004, Quality Control Plan (QCP), the Contractor must submit an updated QCP to the CO for approval six months after contract award, assuming the benefit of lessons-learned over the initial six-month period. Thereafter, the plan must be reviewed, updated, and submitted annually, or as changes occur, for acceptance by the Government. The

QCP must describe the inspection system for the requested services listed in the SOW and must include the following:

o A description of the Contractor’s quality control system. The system must cover all services, specify work to be inspected on either a scheduled or unscheduled basis, frequency, and describe how inspections are to be conducted.

o The name(s) and qualifications of individual(s) responsible for performing quality control inspections, and the extent of their authority.

o A description of the methods used to record the quality control inspection and corrective actions taken.

o A description of the methods used for identifying and preventing defects in the quality of service performed.

o The approach for filling vacancies in a timely manner, providing qualified personnel and maintaining an ongoing training program to ensure

Contractor employees acquire the knowledge and skills necessary for new/emerging technology, managing changes in workload requirements, and providing timely and accurate invoices.

The Contractor must maintain a file of all scheduled and performed Quality Control inspections, inspection results, and dates and details of corrective actions. The file must be made available to the CO and MMAC PM upon request.

4.3 Contract/Task Meetings

The Contractor PM and/or backup designated person must be required to meet, at the request of the CO or MMAC PM during the term of the contract. During these discussions the Contractor must document meeting minutes and provide copies to the CO and MMAC PM within two business days after the meeting.

Associated costs with the attendance at these meetings will be at no direct cost to the

Government.

5 GOVERNMENT FURNISHED PROPERTY

5.1 General

The Government must provide, without cost, the facilities, equipment, materials and services listed below. The Government-furnished property and services provided as part

ESC Rapid Support Svcs Attachment 1, Page 11 of this effort must be used by the Contractor only to perform under the terms of the resulting contract. No expectation of personal privacy or ownership using any FAA electronic information or communication equipment must be expected.

5.1.1 Employee Appearance

Contract employees must be well groomed and dressed in a neat, clean, professional manner which reflects a positive image to the public and does not detract from the professional image of the Government. The workplace dress is business casual, excluding

Fridays, which are considered casual. Examples of business casual attire include casual slacks (e.g. khakis, corduroys), dress slacks, dresses, skirts, blouses, and dress shirts, casual shirts with collars or banded necks or sweaters. Hair color/hairstyle and makeup should not be disruptive in a professional environment.

5.2 Property

5.2.1 Facilities

The Government must provide facilities at the Mike Monroney Aeronautical Center, 6500 South MacArthur Boulevard, Oklahoma City, Oklahoma 73169, or other local

Government leased/owned facilities, including all utilities, telephone, janitorial services and furniture for Contractor employees performing on tasks unless otherwise noted in the individual task order.

5.2.2 Equipment

The Government must provide the following equipment:

o A suitable working environment (i.e., office furniture and administrative supplies).

o A Personal Computer (PC) and/or a laptop (under certain conditions if approved by the COR) with access to an appropriate host computer and auxiliary hardware and software required in the performance of this contract.

o Pagers, headsets, cell phones and maintenance agreements for such equipment when determined to be applicable by the COR. The Government will replace items that are determined to be beyond economical repair by the COR unless the damage or loss is due to Contractor negligence.

o Government Furnished Property (GFP) will be identified on each individual task as required. The respective COR will identify and make available required Government property in accordance with contract requirements.

In furtherance of this, the COR will initiate, process and maintain source documents, perform inventory verification, and validate the Contractor’s annual property report. The Contractor must be directly responsible and accountable for all Government property provided under this contract, including property in the possession or control of a subcontractor. The

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Contractor must also be responsible for all shipment costs to distribute equipment to Contractor’s employees or subcontractors. The Contractor must comply with associated Federal Aviation Administration (FAA) property clauses and contract requirements, including submission of an annual report pursuant to CDRL A005 (Government Furnished Property

Report).

5.2.3 Materials

The Government must furnish the following:

o The basic reference manuals, and any revisions, updates, and changes thereto for use by the Contractor.

5.3 Use of Government Property

5.3.1 Telephones

Government telephones are provided for use in conducting official business.

Occasionally, Contractor employees are permitted to make calls that are considered necessary in the interest of the Government. Examples are as follows:

o Calls to home or doctor if a Contractor employee is injured or becomes sick at work.

o Brief calls to a location within the local commuting area to speak to a spouse or a minor child or those responsible for the child.

o Brief calls to locations within the local commuting area that can be reached only during working hours, such as local Government agency, bank, or physician.

o Brief calls to locations within the local commuting area to arrange for emergency repairs to home or car.

5.3.2 Fax and Copy Machines

The Government must provide contractor employees with fax or copier machines, which must only be used for official Government business in support of the task.

5.3.3 Computers and Internet and Electronic Mail (E-mail)

All Internet and electronic media access accomplished by Contractor employees

(utilizing Government-furnished equipment) must be for official Government business and in support of task requirements. Use of computer systems for personal use is prohibited.

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All e-mail access and use by Contractor employees must be in support of the individual’s official duties and task responsibilities. All information created, transmitted, received, obtained, accessed, or in any way captured electronically using FAA e-mail systems is the property of the Government.

5.3.4 Canvassing, Soliciting, or Selling

Contractor employees must not engage in private activities for personal gain or any other unauthorized purpose while on Government-owned or leased property, nor may Government time or equipment be utilized for these purposes.

5.4 Physical Security

The Contractor must be responsible for safeguarding all Government property for

Contractor use. At the close of each work period, Government or off-site facilities, equipment, and materials must be secured.

5.5 Conservation of Utilities

The Contractor must instruct employees in utilities conservation practices. The Contractor must be responsible for operating under conditions, which preclude the waste of utilities, which must include:

o Lights must be used only in areas where and when work is actually being performed.

o Mechanical equipment controls for heating, ventilation, and air conditioning systems must not be adjusted by the Contractor or by

Contractor employees unless authorized.

o Water faucets or valves must be turned off after the required usage has been accomplished.

o Computer equipment must be powered down during off hours, unless otherwise coordinated with the COR.

6 CONTRACTOR PERSONNEL SECURITY REQUIREMENTS

6.1 Security Investigations

Contractor personnel must be required to perform duties requiring a security investigation.

The type of investigation required will be determined by the position risk level designation for all duties, functions, and/or tasks performed. The scope of the investigation required and the forms to be completed must be determined in accordance with AMS clause 3.14-2

Contractor Personnel Suitability Requirements (January 2018 or updated). The Contractor must be responsible for the preparation and submittal of the required forms to the Security

Office. The Contractor personnel must not be required nor permitted to perform work prior to receipt of the required approval unless a temporary waiver is granted by the appropriate Government official.

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Consistent with FAA Order 1600.72, the FAA Servicing Security Element (SSE) must approve designated risk levels for the positions under the contract. Those risk levels are:

Labor Catergory Risk Level

Accountant I Low Risk

Accountant II Low Risk

Accounting Clerk I Low Risk

Accounting Clerk II Low Risk

Accounting Clerk III Low Risk

Application Systems Analyst I Moderate Risk

Application Systems Analyst II Moderate Risk

Application Systems Analyst III Moderate Risk

Computer Operator I Low Risk

Computer Operator II Low Risk

Computer Operator III Low Risk

Computer Operator IV Low Risk

Data Base Administrator, Level I Moderate Risk

Data Base Administrator, Level II Moderate Risk

Data Base Administrator, Level III Moderate Risk

Enterprise Agility Coach Moderate Risk

Enterprise Data Engineer, Level III Moderate Risk

Enterprise Resource Planning (ERP)

Specialist

Moderate Risk

Functional Analyst, Level I Moderate Risk

Functional Analyst, Level II Moderate Risk

Functional Analyst, Level III Moderate Risk

General Clerk I Low Risk

General Clerk II Low Risk

General Clerk III Low Risk

Information Engineer, Level I Moderate Risk

Information Engineer, Level II Moderate Risk

Information Engineer, Level III Moderate Risk

Information Technology Security

Specialist, Level II

Moderate Risk

Information Technology Security

Specialist, Level III

Moderate Risk

Information Technology Training

Specialist

Low Risk

OBIEE Architect Moderate Risk

OBIEE Developer Moderate Risk

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Oracle Consultant I Moderate Risk

Oracle Consultant II Moderate Risk

Oracle Consultant V Moderate Risk

Programmer, Level I Moderate Risk

Programmer, Level II Moderate Risk

Programmer, Level III Moderate Risk

Project Manager (PMP Certified) Low Risk

Scrum Master Level I Low Risk

Scrum Master Level II Low Risk

SharePoint Developer, Level I Moderate Risk

SharePoint Developer, Leve II Moderate Risk

SharePoint Developer, Level III Moderate Risk

Systems Analyst/Programmer, Level I Moderate Risk

Systems Analyst/Programmer, Level II Moderate Risk

Systems Analyst/Programmer, Level III Moderate Risk

Systems Analyst/Programmer, Level IV Moderate Risk

Systems Analyst/Programmer, Level V Moderate Risk

System Administrator, Level III Moderate Risk

System Administrator, Level IV Moderate Risk

Systems Engineer I Moderate Risk

Systems Engineer II Moderate Risk

Technical Writer, Level II Low Risk

Tester, Level I Low Risk

Tester, Level II Low Risk

Web Designer, Level I Moderate Risk

Web Designer, Level II Moderate Risk

Web Designer, Level III Moderate Risk

Web Developer, Level I Moderate Risk

Web Developer, Level II Moderate Risk

Web Developer, Level III Moderate Risk

Web Technical Administrator Moderate Risk

ESC Rapid Support Svcs Attachment 1, Page 16

6.2 Security Personnel Requirements

The Contractor must take all necessary steps to assure that Contractor or subcontractor personnel who are selected for assignment to the resulting contract are persons of professional and personal integrity and trust, and meet all other requirements stipulated herein. The fact that the Government performs security investigations must not in any manner relieve the Contractor of this responsibility.

6.3 Security Reporting Requirements

The Contractor must submit a monthly report providing a listing of the names of all

Contractor personnel who had access to an FAA facility, sensitive information and/or resources anytime during the reporting period along with any employee changes made during the reporting period. Copies must be submitted to the CO, Security Office, COR(s) and MMAC PM, pursuant to CDRL A001 (Contract Employee Listing and employee changes). Examples of such changes are terminations, new hires, and name changes.

7 CONTRACT MANAGEMENT INFORMATION SYSTEM TOOL

(CMIS)

Contract employees providing services under this contract are required to enter their hours into the ESC CMIS system on a daily basis in order for ESC to accurately track labor costs per project, and provide a baseline for future budget projections. The

Contractor Project Manager will receive direction on how to access and enter information into CMIS and will assure their staff is weekly entering accurate data. The appropriate project and task codes must be utilized for this project. CMIS must be completed at no additional cost to the Government.

8 EMERGENCY SITUATIONS & EXERCISES DURING

CONTRACT PERFORMANCE

Emergency situations and exercises are temporary exceptions to the prohibition of contractor personnel being subject to the direction and control of Government personnel when performing non-personal contract services in Government facilities.

All contractor personnel at a Government work site or facility during an actual emergency must conform to the procedures posted or directed by Government officials responsible for emergency response at that site or facility. Such officials include evacuation wardens/monitors, security personnel, Emergency Readiness Officers, management, CORs, etc.

Contractor personnel must participate in all emergency exercises, including evacuations, as part of performance under this contract. On rare occasions and based on advance

ESC Rapid Support Svcs Attachment 1, Page 17 arrangements that are then announced at the time of an exercise, contractor personnel will be excused from evacuations.

Contractor management/site supervisors must ensure that each contractor employee assigned to work in Government facilities possesses a general awareness of emergency and evacuation procedures at all locations where the employees might be during an emergency or exercise. Contractor management/site supervisors are responsible for accounting for their employees during an actual emergency or exercise, and are subsequently required to report this information to their Contracting Officer

Representative (COR) as soon as practical based on the situation. Information on emergency procedures may be requested from the COR or a designated Government contact point at the work site.

When there are disruptions to Government operations at the Mike Monroney Aeronautical

Center, contractor management/site supervisor should ensure that all employees are aware of the following methods of obtaining the Center’s status:

The Center Status website:

https://employees.faa.gov/org/centers/mmac/employee_services/facility_status/

Status Phone number; (405) 954-0040, and local news channels.

If the Center is OPEN during inclement weather, it’s business as usual. Any need for unscheduled leave is between the contractor employee and their contractor management, not the FAA.

When the Center is OPEN with DELAYED ARRIVAL, contractors may allow their employees to arrive at the worksite in accordance with the DELAYED ARRIVAL under which the Center is operating.

When the Center is CLOSED, contractor employees should not report to the Center unless they have been informed in advance that they are considered “emergency” employees or their contractor management/site supervisor has provided other direction. The government will not pay for hours not worked on other than firm fixed price type contracts. Any discussions on accounting for time or any other contract type should be between the contractor management/site supervisor and the COR or CO.

If an alternative duty location is activated that includes contractor employees, all contractor employees will be made aware of that location through their contractor management/site supervisor.

https://employees.faa.gov/org/centers/mmac/employee_services/facility_status/

ESC Rapid Support Svcs Attachment 1, Page 18

9 CONTRACT DATA REQUIREMENTS LIST (CDRL)

9.1 CDRL Deliverables

All data deliverables must be prepared and delivered in accordance with the corresponding

CDRL items specified under the contract. CDRL items pertaining to specific work to be performed under task orders issued hereunder should be identified within the task’s individual SOW and are at no additional cost to the Government. While the list below constitutes potential reporting requirements that may apply to the basic contract and/or individual task orders, the Government reserves the right to require additional documentation not specified herein depending on the taskingList of CDRLs. (Reference

Attachment 2)

A001 – Contractor Personnel Employment Roster and Changes

A002 – Monthly Progress, Training, Invoicing and Payment

A003 – Monthly Contractors Progress, Status and Management Report

A004 – Quality Control Plan (QCP)

A005 – Government Furnished Property (GFP) Report