AMA-200 PWS 05-21-18.pdf

Regulatory Standards Division Instructional Services Contract

Performance Work Statement

Information regarding the Performance Work Statement for use in connection with the solicitation for

Federal Aviation Administration (FAA)

Mike Monroney Aeronautical Center (MMAC)

FAA Academy Regulatory Standards Division (AMA-200)

February 21, 2018 Revised May 21, 2018

Regulatory Standards Division Instructional Services ii

Table of Contents

Section 1. General Contract Information

1.1 Overview

1.2 Acronyms and Definitions

1.3 Scope of Work

1.4 Contractual Requirements

1.5 Performance Period Requirements

1.6 Funding Considerations

1.7 Supervision of Contract Employees by Contract Supervisor

Section 2. Location and Time of Work

2.1 Location of Work

2.1.2 Alternate Work Locations

2.2 Contractor Hours of Operation

2.3 Dedicated Contract Management

2.4 Saturday and Sunday Activity

2.5 Overtime

2.6 Observance of Legal Holidays

2.7 Aeronautical Center Closure or Early Dismissal

2.7.1 Notification of Center Closure or Early Dismissal

2.8 Leave Management

Section 3. Travel

3.1 Travel Authorization

3.2 Relocation Expenses

3.3 Advance Payments

Section 4. Quality Assurance and Quality Control

4.1 Contractor Quality Assurance

4.2 Contractor Quality Control Requirements

4.3 Contractor Quality Control Plan

4.4 Government Quality Assurance

Section 5. Government Property

5.1 Use and Dissemination of Government Property

5.2 Removing or Relocating Government Property from MMAC

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Section 6. Government Furnished Items

6.1 Course Materials

6.2 Facilities and Utilities

6.2.2 Conservation of Utilities

6.2.3 Maintenance and Repair

6.2.4 Alterations

6.2.5 Vacating

6.3 Government Furnished Property (GFP)

6.4 Office Equipment

6.5 Office Supplies

6.6 Automation Equipment

6.7 FAA Computer Network

6.8 Misuse of FAA Computer Network

Section 7. Employment and Staffing

7.1 Employee Requirements

7.2 Employee Qualifications

7.2.1 Instructor Recruitment

7.2.2 Instructors

7.2.3 Instructors – General

7.2.4 Instructors – Revision and Development

7.2.5 Additional Instructor Requirements

7.3 Instruction Preparation Time

7.3.1 Instructor Feedback

7.4 Core Group

7.5 Administrative Services

7.6 Managerial Services

7.7 Additional Requirements

7.7.1 Class Administration and Instructional Systems Related Activities

7.7.2 Information Technology Services

7.8 Minimum Education and Experience Requirements

7.9 Employee Qualifications Review

7.9.1 Right of Employment Refusal

7.9.2 Removal of Contract Employees

Section 8. Contract Employee Training

8.1 Contract Employee Orientation and General Training

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8.2 Prohibited Training – Contract Employees

8.3 Unique Training

8.4 Contracting Training Costs

Section 9. Contract Employee Performance

9.1 Performance Evaluation System

9.1.1 Managers and Supervisors

9.1.2 Instructors

9.1.2.1 Instructor Evaluations by Students

9.1.3 Curriculum Revision and Development Staff

9.2 Employee Performance

Section 10. Instructional Issues

10.1 Instructional Approach

10.2 New Training Materials and Delivery Systems

10.3 Course Descriptions

Section 11. Data Reporting

11.1 Deliverables – Reports and Data

11.1.1 Records and Reporting Requirements

11.1.2 Bi-Weekly Reports

11.1.2.1 Bi-Weekly Report

11.1.2.2 Firm Fixed-Price (FFP) – Labor Hour (LH) Reports

11.1.3 Courseware Change and Performance Report

11.1.4 Travel Report

11.1.5 Labor Distribution Reporting

11.1.6 Instructor Feedback

Section 12. Miscellaneous Issues

12.1 Contracting Officer’s Representative (COR) Information

12.2 Contractor Employee Compliance with Regulations

12.3 Restriction of Employees Activity

12.4 Employment of Off-Duty Government Personnel

12.5 Vehicle Registration and Parking

12.6 Reserved Parking Spaces

12.7 Smoking Policy

12.8 Contract Personnel Conduct

12.9 Contract Personnel Appearance

12.10 After Hours Access to MMAC Buildings

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12.11 Student Evaluations

12.12 Counseling of Students

Section 13. Transitions

13.1 Contract Transitions

13.2 Phase-In Transition

13.3 Phase-Out Transition

Appendix A: Contract Tasks

Appendix B: Contract Instructor Qualifications

Appendix C: Acronyms and Definitions

SECTION 1. GENERAL CONTRACT INFORMATION

1.1 Overview

The Federal Aviation Administration (FAA) Academy’s Regulatory Standards Division’s (AMA-200) primary mission is providing outstanding technical and other training to Aviation Safety (AVS) inspectors, technicians, dispatchers, aerospace engineers, pilots, headquarters and regional staff, international and industry personnel. Training of inspectors, engineers and field technical experts involved with the design, manufacturing, maintenance and operation of aircraft and associated equipment is a primary responsibility.

This Performance Work Statement (PWS) describes the services required to provide instructional services for AMA-200 necessary to accomplish its mission.

1.2 Acronyms and Definitions

Explanations and definitions of contract related terms and acronyms may be found in a separate document titled Contract Definitions, included as Appendix C to this document. This document will be maintained and updated as necessary by the Contracting Officer’s Representative (COR) following award.

1.3 Scope of Work

The contractor must provide all administrative, managerial, supervisory, instructional, and clerical personnel required to provide technical and other training to AVS personnel and international students as specifically defined in this PWS. Contract instructional personnel will assist an existing cadre of AMA-200 instructors to accomplish tasked services as defined in other sections of this document for a fluctuating student enrollment environment. Contract revision/course maintenance and development personnel will assist an existing cadre of FAA revision and development staff to accomplish tasked services. Included is the Contract Tasks, Appendix A, identifying duties and responsibilites for FAA tasks. Contract Tasks are identified as Firm-Fixed Price (FFP), which is inclusive of all labor hours and travel and labor hours tasks. The Contract Tasks will be maintained and revised as necessary by the COR following award. Contractor personnel will support and follow the policies and procedures of the FAA Academy’s and Division’s ISO- 9001 Quality Management System (QMS).

1.4 Contractual Requirements

Contractual services are anticipated to be conducted for the FAA from July 1, 2018 – June 30, 2023. This projection is based on assumptions of workload prior to July 1, 2018, a consistent training workload over the course of the contract, relatively stable revision and development workload and normal FAA attrition.

1.5 Performance Period Requirement

Requirements for each active task will be reflected in task orders (TO) prepared by the Contracting Officer (CO) as requested by the COR. Each TO will reflect service requirements for multiple tasks. Each TO will be updated quarterly by the CO to reflect additional requirements and is subject to revision, as necessary.

1.6 Funding Considerations

This contract is funded almost entirely through the use of appropriated operations (OPS) funds. A portion of the contract requirements are funded through the use of franchise funds. Requirements for a period may be initially identified as being subject to the availability of funds. Once funding has been determined, requirements will be adjusted, if necessary.

The contractor requirements will be submitted on the FAA Academy Quality Management System (QMS) forms and/or the AMA-200 standard requirements document identifying contractor requests. The performance of tasks can proceed after the appropriate QMS form and/or AMA-200 standard requirements document is submitted and funds are obligated on the task order.

1.7 Supervision of Contract Employees by Contract Supervisor

The appointed contract supervisor(s) must provide day-to-day supervision of contract personnel. At no time will supervisory control policy guidance be available through FAA Academy Regulatory Standards Division personnel. Contract Program Management must appoint an interim replacement in his/her absence. With the exception of those activities specifically outlined in this document, which have been designed so as not to infringe upon the contractor’s supervisory responsibilities and authority, FAA Academy Regulatory Standards Division personnel will in no way be involved directly in the processes of hiring, selecting, non-selecting, work assignment, work related awards or discipline, approving work schedules and/or absences, labor-management issues, career planning, or compensation for any individual working or with potential to work on this contract. Any suspected or actual incident of FAA Academy Regulatory Standards Division personnel being involved in these processes must be reported to the CO or the COR.

SECTION 2. LOCATION AND TIME OF WORK

2.1 Location of Work

Work will primarily be performed under the task sections of the PWS at the Mike Monroney Aeronautical Center (MMAC), FAA Academy, 6500 South MacArthur Blvd., Oklahoma City, Oklahoma, 73169. Selected tasks may be performed at the U.S. Postal Service (USPS) National Center for Employee Development (NECD), 2701 East Imhoff Road, Norman, OK 73071. Contractor services may be required at locations throughout the United States designated by the FAA or may be conducted in foreign countries as directed by the COR or CO. When contractor instructor services are required at locations throughout the United States other than Oklahoma for Firm-Fixed Price (FFP) tasks, they may be funded as Labor Hour (LH) tasks when approved in advance by the CO or the COR.

2.1.2 Alternate Work Locations

Teleworking at an alternate worksite will only be allowed when determined to be in the best interest of the Government and when necessary to meet work requirements. Teleworking requirements may include completion of web-based training, preparation hours, Virtual Instructor Led Training (VILT) and/or special projects approved in advance by the COR. Telework is not to be used for any purposes other than the specified official tasks. Telework is not intended to serve as a mechanism to provide child or elder care services at home, or to perform any other activities unrelated to the authorized duties.

VILT may also be conducted at an alternate FAA facility. VILT at an alternate worksite is limited to the nearest FAA facility from the instructor’s home and will only be allowed when determined to be in the best interest of the Government and when absolutely necessary to meet work requirements. The Government will provide the contractor employees with temporary access to automation equipment to support VILT activities conducted at an alternate FAA facility.

The contractor must have an established teleworking program, which must be submitted with their Technical Proposal and is subject to review by the Government. All requests must be authorized and approved in advance by the CO or the COR and include the date, time, location and description of the tasks to be performed. A signed statement must be provided as proof of completed telework/VILT hours.

Teleworking/VILT will be at no additional cost to the Government. The Government will not provide the contractor employees with automation equipment to support telework activities.

2.2 Contractor Hours of Operation

Contractor instructors may be required to work between the hours of 6:00 a.m. and 12:00 a.m. Normal operations will generally occur between 6:00 am and 6:00 pm. Some requirements may require periodic evening shift contract services between 6:00 pm and 12:00 am.

2.3 Dedicated Contract Management

The Program Manager must be fully dedicated to this contract and must not be utilized by the contractor in support of other activities without the express approval of the CO.

2.4 Saturday and Sunday Activity

The only activity anticipated on Saturday or Sunday is potential travel required for the performance of tasks under this contract or for approved teleworking activities. Preparation hours may be allowed when performed in conjunction with international travel on weekends with advance authorization from the COR or the CO. In the event such activity is required, the contractor will be notified by the CO or the COR, and will be provided as much advance notice of the requirement as practicable. Other than those specific requirements identified by AMA-200, neither Saturday nor Sunday activity will be permitted without prior authorization from the CO or the COR.

2.5 Overtime

Overtime will only be worked when absolutely necessary to meet work requirements and only when approved in advance by the CO or the COR. In the event such activity is required by AMA-200, the contractor will be notified by the CO or the COR, and will be provided as much advance notice of the requirement as practicable.

2.6 Observance of Legal Holidays

The contractor will normally not be required to work on holidays, but it may be necessary for contractor instructors to travel on holidays. Following is a list of US Federal holidays:

1. New Year's Day, January 1;

2. Martin Luther King Jr’s birthday, the third Monday in January;

3. President's Day, the third Monday in February;

4. Memorial Day, the last Monday in May;

5. Independence Day, July 4;

6. Labor Day, the first Monday in September;

7. Columbus Day, the second Monday in October;

8. Veteran's Day, November 11;

9. Thanksgiving Day, the fourth Thursday in November;

10. Christmas Day, December 25; and

11. Any other day designated by Federal statute, executive order, or Presidential proclamation.

2.7 Aeronautical Center Closure or Early Dismissal

Adverse weather conditions or other emergencies may require the closure of the Mike Monroney Aeronautical Center for which the FAA would not pay the contractor compensation. Circumstances may also arise which will require the early dismissal of MMAC personnel. In most cases, no activity is expected under this contract during periods of MMAC closure and/or early dismissal, nor will any such activity be permitted during these periods without prior authorization from the CO or the COR.

Adverse weather conditions or other emergencies will not affect training conducted at the National Center for Employee Development. The NCED will provide alerts of adverse weather and offers designated emergency shelter locations throughout their facility. Hotel accommodations are co-located with the NCED and adverse weather should have no effect on instructor travel to and from the NCED if staying at the NCED Hotel.

2.7.1 Notification of Center Closure or Early Dismissal

The FAA will provide the contractor with notice of MMAC closures through the use of public broadcast announcements on local television, radio stations, or official Aeronautical Center announcements (i.e.

Aeronautical Center Operations contact at (405) 954-0040, building public announcement systems, https://employees.faa.gov/org/centers/mmac/employee_services/facility_status/ etc.). Announcements of early dismissal will be provided to the contractor by the CO or the COR.

2.8 Leave Management

Contractor employee leave will be in accordance with contractor employer personnel policies and procedures. Contract management assistance must be provided in a consistent manner and leave must not impact FAA requirements.

https://employees.faa.gov/org/centers/mmac/employee_services/facility_status/

SECTION 3. TRAVEL

3.1 Travel Authorization

Services under this contract may require contract personnel to travel as part of their normal assigned duties. Within the core group, the contractor must be responsible for preparing, processing and tracking all travel documentation required for the labor hour tasks covered under this contract. Such travel when required will primarily be restricted but not limited to the territories and possessions of the United States.

Any such travel associated with performance of labor hour work in connection with performance of tasked activities requires pre-trip approval by the CO or the COR. In addition, the contractor is required to maintain and submit on a monthly basis to the COR a Travel Status Report as defined in Section 11 showing the status of the travel expenditures for each branch where travel is required for labor hour tasks.

3.2 Relocation Expenses

The FAA will not reimburse the contractor for any employee relocation expenses.

3.3 Advance Payments

Advance travel payments from the FAA are not authorized under this contract.

SECTION 4. QUALITY ASSURANCE AND QUALITY CONTROL

4.1 Contractor Quality Assurance

The contractor must adhere to the FAA policies and procedures encompassing all training programs and learning activities noted in this PWS and its Appendices. The contractor will independently administer their evaluation and measurement activities including, but not limited to, classroom monitoring, and review of FAA Academy end-of-course evaluations. The FAA Quality Assurance Program should not be considered a replacement or substitute for the contractor’s accomplishment of quality performance or monitoring activities.

4.2 Contractor Quality Control Requirements

The contractor is solely responsible for the quality of services to be provided by contract personnel, and for monitoring and evaluation of contract employees’ performance. This does not establish nor should the contractor assume any responsibility other than those specified in the contract for monitoring the quality of FAA programs or FAA products.

4.3 Contractor Quality Control Plan

The contractor must implement a Quality Control Plan that addresses evaluations of instructor classroom performance and evaluation of actual task outcomes in relation to stated task outcomes. The plan should also address the approach for improvement of instructor teaching techniques and /or methodology, when performance problems have been identified. Personnel performance records must be made available to the Government upon request. This plan must provide for implementing this requirement including a schedule of evaluations to be performed. Upon approval by the CO of the contractor’s draft Quality Control plan submitted with their Technical Proposal, one copy of the contractor's final Quality Control Plan must be furnished to the CO 5 days after the start of the performance period (Base Year Period). An updated copy must be provided to the CO as changes occur.

4.4 Government Quality Assurance

The Government will monitor and evaluate the contractor's performance to ensure compliance with prevailing laws, regulations, provisions and policies. The Government will perform academic monitoring to assure conformity to FAA standards and technical accuracy of presentations. The Government reserves the right to review services being provided under this contract to determine conformance with performance and technical requirements. Contractor personnel will also follow the policies and procedures of the Division’s ISO-9001 Quality Management System.

SECTION 5. GOVERNMENT PROPERTY

5.1 Use and Dissemination of Government Property

AMA-200 maintains the rights to any Government products or property including FAA training materials and automated programs/systems produced through performance under this contract. Unless specifically authorized in writing by the CO or the COR, the contractor must not use, modify or disseminate any item of Government property for any purpose beyond the scope of this document, the contract and other related documents. This prohibition includes but is not limited to the use of FAA equipment for work not directly in support of this contract, and the use or dissemination of any FAA training materials, including materials developed under this contract.

5.2 Removing or Relocating Government Property

The contractor must not remove or relocate, nor permit its employees to remove or relocate Government property from the MMAC or NCED assigned work and/or classroom areas for any purpose unless specifically authorized in writing by the CO or the COR. This prohibition applies to property furnished to the contractor by the FAA, property acquired by the contractor using contract funds and property/products produced through performance under this contract. Further, this prohibition covers both the physical removal and the electronic transmission of property and applies equally to both original items and all reproductions of those items, regardless of the reproduction format.

SECTION 6. GOVERNMENT FURNISHED ITEMS

6.1. Course Materials

The FAA Academy will maintain and distribute all administrative supplies and course materials required to perform instructional, development and revision work. Course materials will be provided as determined by the COR. Contractor personnel will follow the Division’s ISO-9001 Quality Management System regarding Division training products. Course materials include but are not limited to the following:

a. Instructor Guides (lesson plans)

b. Visual Aids

c. Student Workbooks/Handouts

d. Practice Problems

e. Reference Documents

f. Evaluation Materials/Assessments

g. Other automated programs required to maintain or present training

6.2 Facilities and Utilities

The Government will provide space and facilities at no cost to the contractor at the MMAC for the contractor to perform the work defined in this PWS. The Government will also provide all utilities, including telephone and housekeeping, for these facilities. Government provided facilities are to be used only in the performance of this contract. Meeting/classroom facilities at the NCED may be used as shared space for instructor preparation areas. Access to meeting/classroom facilities at the NCED will be provided by NCED personnel.

6.2.2 Conservation of Utilities

The contractor must ensure all contract employees are aware of acceptable utility conservation practices and must be responsible for operating in a manner as to minimize waste of utilities.

6.2.3 Maintenance and Repair

The Government must maintain and repair contractor occupied space to the same standards as like areas occupied by the Government.

6.2.4 Alterations

The contractor must not alter Government furnished space and/or facilities except as approved in writing by the CO.

6.2.5 Vacating

When directed by the CO, the contractor must vacate Government furnished space and/or facility for renovation, etc. In such case, the Government will designate adequate alternative space and/or facilities to be used by the contractor. When the contractor vacates Government furnished space and/or facilities, such space and/or facilities must be restored to its original condition considering reasonable wear and tear at no expense to the Government.

6.3 Government Furnished Property (GFP)

The items described in the following paragraphs must be considered Government Furnished Property (GFP). Definitions, usage and contractor accountability must be in accordance with AMS Policy, Contract Administration, Section 3.10 and Contractor’s Guide for Control of Government Property, Contract Administration, Section 4.

The contractor will be required to provide property management controls to ensure optimum utilization and security. The FAA retains property management authority for all items provided, as well as sole discretion in the placement, movement and removal of all property provided to the contractor. The contractor must not remove, relocate, or re-assign GFP without prior approval of the COR. Contract management must optimize use of GFP provided.

In advance of providing Government equipment for use by the contractor, the contractor Program Manager must sign the appropriate FAA property documents.

6.4 Office Equipment

The Government will provide workstations, desks, chairs, filing cabinetry and other office furnishings for contractor personnel comparable to those provided to Government personnel. Any furnishings provided are at the sole discretion of the Government (i.e. type, model, style).

6.5 Office Supplies

The Government will maintain and distribute all office supplies (e.g. paper, pencils, Government forms) using existing supply channels. Company specific supplies and materials required by the contractor, (i.e.

pre-printed stationary, business cards, and timecards) will not be supplied by AMA-200.

6.6 Automation Equipment

The Government will provide and maintain all computer hardware, software, storage media and other required automation equipment and supplies to meet operational requirements. FAA furnished property will be issued to contractors using a FAA Personal Property Hand Receipt.

6.7 FAA Computer Network

The FAA maintains a computer network and provides contractor access. FAA Academy Regulatory Standards Division will provide contract personnel with access as necessary for contract requirements.

Contract personnel must not connect any computer equipment to the FAA network without prior authorization from the COR. The COR will be responsible for obtaining the network access and any clearances necessary through the FAA Academy Regulatory Standards Division management and other FAA offices. For further information please refer to FAA Order 1370.121 ‘FAA Information Security and Privacy Program and Policy”. All contract personnel using FAA computer resources or accessing the FAA network must agree and sign ‘FAA Rules of Behavior (ROB)’ outlined in Appendix 27 of FAA Order 1370.121 prior to receiving requested access.

6.8 Misuse of FAA Computer Network

The contractor must adhere to all FAA intranet, internet, network policies and orders. Misuse of FAA provided computer equipment or network by contract personnel will result in a determination by FAA Academy Regulatory Standards Division management as to appropriate corrective action for each infraction. Depending upon the nature and severity of the infraction, corrective actions can range from loss of privileges (i.e., loss of access to the Internet, government e-mail system, etc.) to a recommendation to the CO for removal of contract personnel. Further, these determinations are not subject to appeal. Lastly, these provisions do not preclude the imposition of any applicable civil or criminal penalty resultant from an infraction. For further information, please refer to FAA Order 1370.121 ‘FAA Information Security and Privacy Program & Policy’.

SECTION 7. EMPLOYMENT AND STAFFING

7.1 Employee Requirements

Contract personnel who make up the workforce provided under this contract represent a key resource to the FAA in the management of a critical training program. Accordingly, it is vital that the contractor be able to recruit and retain fully qualified personnel for this workforce. The Contract Tasks that describe the duties and responsibilities are included as Appendix A in this document. Regardless of the position, it is expected that all personnel employed in support of this contract be familiar with the operation of personal computers, standard operating systems equivalent to that used by the FAA and with standard application software equivalent to that utilized in their proposed position.

7.2 Employee Qualifications

7.2.1 Instructor Recruitment

The contractor must provide with its proposal a written recruitment plan that provides for effective screening of prospective qualified instructors.

7.2.2 Instructors

All technical experience requirements quoted are a minimum based on Federal Aviation Regulations and appropriate Academy standards. For consideration of a position in the labor category under this contract, Appendix B describes the minimum education and experience required. Additionally, Appendix B reflects information current as of the date of this document. Appendix B will be maintained and may be revised if needed by the COR following contract award.

7.2.3 Instructors – General

All contractor instructor personnel must meet the specific specialty qualification requirements in Appendix B. In addition to meeting the specific specialty qualification requirements, instructor personnel must have successfully completed (1) FAA Academy conducted Basic Instructor Training (BIT), Course 10520, or Instructor Effectiveness Training (IET), Course 10526 or contractor developed Train-the-Trainer (TTT) Program. The TTT course must be approved in advance by AMA-200 and the COR, and (2) instructor orientation at the contractor's expense prior to assuming instructor duties. The FAA reserves the right to waive these requirements on a case by case basis in consideration of an individual’s prior experience and training.

7.2.4 Instructors - Revision and Development

In addition to meeting the requirements previously stated in 7.2.3 and Appendix B, instructor personnel required to support the technical revision and development of courses must have successfully completed

(1) FAA Academy conducted Basic Instructor Training, Course 10520, or Curriculum Development, Course 10512, or contractor developed Train-the-Trainer (TTT) Program. The TTT course must be approved in advance by AMA-200 and the COR, and (2) instructor orientation at the contractor's expense prior to assuming instructor duties. The FAA reserves the right to waive these requirements on a case by case basis in consideration of an individual’s prior experience and training.

7.2.5 Additional Instructor Requirements

Instructors assigned to instructional delivery of training must demonstrate the ability to:

a. maintain a safe, positive and learning-centered environment in the classroom (refer to section 12.8 of this PWS, Contract Personnel Conduct, for further guidance)

b. facilitate training in accordance with adult learning principles

c. listen actively to participant discussions or comments, check for understanding, and connect to key learning points

d. diffuse awkward or disruptive moments diplomatically, maintaining a productive atmosphere (refer to section 12.12 of this PWS, Counseling of Students for further guidance)

e. adapt to unexpected situations with minimal disruption to the participants’ learning experience

f. apply instructor best practices to a variety of delivery platforms (e.g., classroom, virtual classroom, blackboard)

7.3 Instructor Preparation Time

Preparation time for instructors assigned to perform labor hour tasks will be approved in advance. The hours will be approved on an individual basis depending on the instructor to be used, the course material to be taught and the task associated with the contractor requirement. Preparation time will be included in the instructor hours cited on each labor hour task. Requests for supplementary preparation time associated with labor hour tasks are subject to review and may be approved, in advance, on a case-by-case basis. Preparation time will be conducted at the MMAC unless otherwise approved by the CO or COR in accordance with Section 2 of this PWS.

7.3.1 Instructor Feedback

Instructors assigned to deliver training of instructional courses must provide feedback at the end of each class. The contractor post-course instructor debrief form must be submitted as defined in Section 11. The submissions will be reviewed by AMA-200 on a weekly basis. Upon completion of each class assignment, the instructor will complete the end-of-course debrief form to:

a. Identify the need for additional classroom resources and communicate these needs to the appropriate FAA office;

b. Provide input on course materials in regards to currency, accuracy, and preparation and presentation time allocations.

c. Propose recommendations for improvements, based on class outcomes at the conclusion of each class, to the appropriate FAA office.

d. Present any class related issues or concerns (i.e. noise, classroom equipment, electronic connectivity, setup, etc.) to the appropriate FAA office. Any class related issues or concerns that need immediate attention must be reported to the appropriate FAA office promptly.

7.4 Core Group

The core group as described below is required to provide services at the Mike Monroney Aeronautical Center (MMAC), 6500 S. MacArthur Blvd., Oklahoma City, OK. Core group services must be available to the Government during MMAC’s normal business hours, from 0800 to 1630 Monday through Friday, unless otherwise directed by the COR. Consistent with the need to provide required services, the contractor may offer to its employees alternate work schedule arrangements within the hours of MMAC facility availability, 0600 – 1800 Monday through Friday. There may be occasions requiring employees to work outside of this timeframe to accomplish contractor training requirements. The core group is required to perform the functions listed in this PWS. The core group consists of a sufficient number of fulltime and/or part time staff possessing the requisite skills, education, and experience to meet the Government’s requirements as defined in this PWS. These positions are subject to negotiation and approval by the FAA. The following performance requirements must be met within the core group.

7.5 Administrative Services

The contractor must provide a sufficient number of qualified administrative, managerial, and supervisory personnel necessary to effectively perform the work described in this PWS. As a minimum, administrative services must be provided to meet the requirements of Section 11 of this PWS, Data Reporting.

7.6 Managerial Services

The contractor must provide onsite management that must be responsible for the performance of the work conducted at MMAC and NCED. Onsite management must have full authority to act for the contractor in all day-to-day matters relating to contractor performance and must work with the COR in the overall administration and management of the required services. The name of this person and any alternate who must act for the contractor when the manager is absent must be designated in writing to the CO. The contractor must provide telephone numbers where the contract manager and alternate may be contacted outside of normal duty hours. The contractor or alternate must meet as necessary with Government personnel designated by the CO to discuss problem areas. The contractor must notify the CO at least 60 days in advance of any proposed personnel change. This notification is not required if the personnel change is a result of a Government request to remove the individual due to unacceptable performance.

Contract management must be available during duty hours to meet as necessary with Government personnel designated by the CO to discuss problem areas. Following are the performance requirements applicable to managerial services:

a. contract oversight

b. organizational development/procedures

c. quality control program

d. staff supervision

e. training coordination

f. task analysis and day-to-day timely execution of contractor requirements

g. communicate performance expectations

h. staff performance evaluations

i. demonstrate leadership in working relationships

j. data reporting (Section 11)

7.7 Additional Requirements

7.7.1 Class Administration and Instructional Systems Related Activities

The contractor must furnish an Instructional Systems Staff to perform class administration functions in accordance with Academy work instructions and AMA-200 policies and procedures. The contractor staff as well will accomplish the revision, development, and evaluation of the non-technical sections of course documentation and the revision and development of the technical sections of course documentation with the assistance of SMEs provided by the contractor or the agency as deemed necessary. The staff also provides counsel on the proper use of methodology and materials for all courses offered by the Regulatory Standards Division of the FAA Academy. The performance requirements related to the instructional systems related activities staff are identified in Task 56, Task 57 and Task 58 of the Appendix A, Contract Tasks.

Following are the performance requirements related to the classroom administration activities that will be performed:

1. Forwards print request on a print disc to the print shop along with the print request form signed by the course manager or post electronic print shop materials to the appropriate location. Proof reads printed documents for accuracy, as required.

2. Prepares class schedule form after obtaining assignment of instructors by the course manager or assigned back-up course manager. Obtains signature from branch manager. Scans form then distributes, as required

3. Creates Student Welcome Letter for upcoming classes per the AMA-200 Standard Operating Procedures (SOP) – Welcome Letter

4. Maintains required appropriate level of eLMS access to view current class status and run reports as necessary

5. Prior to class start date print student name tents, student locator forms, and emergency cards

6. Print four class rosters per AMA-200 procedures

a. The 1st roster is the instructor roster kept at the classroom podium at all times for use during emergency.

b. The 2nd roster is the attendance roster and must be delivered to the branch administrative staff with the first hour of class.

c. The 3rd roster is the final grade roster. The final grade roster is submitted to the course manager for signature. After signature, submit to the branch administrative staff for action.

d. The 4th roster is the door roster to be placed outside of the classroom (PII must be masked)

7. Print binder covers and spines used for course materials (can be part of print order)

8. Assemble printed materials in binders

9. Provides support, when needed, with the dissemination, retrieval, and removal of course material in electronic format, for use on personal computing workstations, tablets, and mobile devices utilized in the classroom.

10. Set up classroom A. Place student supplies in classroom at each desk the day before class is scheduled to start, if applicable. Supplies include, but are not limited to, the following:

a. Name Tent

b. Participant Guide

c. Reference material

d. Pencils, pens, markers, highlighters, paper, etc.

e. Handouts

B. Verification of all types of equipment and software for proper operation, and, availability of supplies; coordinate with IT support for troubleshooting. Includes, but is not limited to, the following:

a. All computers

b. Projectors

c. Other specialized equipment

d. Presentation slides including links

e. Portfolio links

f. DVD videos

g. SchoolVue

h. Other PC based programs

i. Room lighting

j. Test remote controls and microphones

k. Availability/location of back-up batteries

l. Availability/location of white board markers and cleaning supplies

m. Other requirements specific to the course/class, such as training aids availability and set-up

n. Obtain supplies from supply room, if necessary

11. On the first day of class, check role with the instructor roster and provide to the branch administrative staff. Notify the course/branch manager if a student is not present within the first hour of class.

12. Distribute student locator and networking forms

13. Conduct Academy Introduction on the first day of class as indicated on the Academy

Introduction slides, when necessary.

14. Print course pre-assessment and post-assessment, as appropriate for instructors. Note: Course manager will conduct review of questions and answers with students.

15. Make copies of the student networking documents – one for each student and one for each instructor

16. Obtain course manager signature on the attendance roster, with any changes and submit to the branch administrative staff for action.

17. Prepare Academy Evaluation System (AES) passwords, conduct (AES) End of Course (EOC) evaluations upon conclusion of class, when necessary.

18. Bring packing materials to class, if necessary on the last day of class

a. Mailing Instructions (K:\course product and conduct\employee tools)

b. Boxes/mailing envelopes

c. Packing tape

d. Mailing forms/labels

19. Restore classroom to original state, if moved, after completion of class

20. Retrieve and return from classroom all unused student resources, clean white boards and desks, and remove flipcharts.

21. Remove portfolio and other unnecessary files from computers

22. Provide the final grade roster to the course manager for completion

23. Complete the AMA-200 Class Administration Checklist and submit to the contract program manager upon completion of class. Upon the conclusion of all supported classes, the checklists will be submitted to the COR on a weekly basis.

7.7.2 Information Technology Services

The contractor must provide personnel responsible for the maintenance of the courseware revision system utilized for reporting as described in Section 11.1.3. This system includes the AMA-200 performance management data which documents key performance indicators and automated training documents/forms utilized by the division. Contractor personnel provided must possess the knowledge and skills necessary to perform the functions required to execute and operate the system utilized for documenting courseware revisions, performance management and the automated documents/forms. The personnel must possess the abilities necessary to establish, analyze, manage, test, maintain and modify the system that will allow for monitoring courseware revisions, and performance. Providing reports and statistics, will furnish AMA-200 with a proactive approach to reviewing data. The ability to identify and resolve system problems that may occur is critical to this position. The system includes an organized, comprehensive and interactive process to record and retain courseware revisions and performance indicators. The management system will track the status of courseware revisions and performance criteria provided in the contractor’s Quality Control Plan. The contractor will also support the Division with establishing automated systems related to AMA-200 courses and programs. Contractor personnel provide backup support to instructional systems services.

7.8 Minimum Education and Experience Requirements

All contract personnel are expected to meet specified minimum education and experience requirements as defined in the qualifications paragraph in Appendix B and/or the task in Appendix A for their respective position as of the date of their appointment.

7.9 Employee Qualifications Review

Under this contract, the FAA reserves the right to review the qualifications of each candidate proposed for a position under this contract to ensure the candidate meets all stated minimum qualifications established for the proposed position. Any qualification information questioned or requiring verification will be identified to the contractor for action and resubmission.

7.9.1 Right of Employment Refusal

The contractor must not employ any person whose prior job performance was rated as unsatisfactory during the preceding 5 years of the date of employment. The contractor must not employee any person whose work in any other capacity does not comply with FAA regulations. The FAA retains the right to screen the qualifications of all prospective employee applicants (i.e. resume) and deny the appointment of any candidate found to be lacking any of the stated minimum requirements for the task.

7.9.2 Removal of Contract Employees

The management of AMA-200 is responsible for the integrity and success of the training program supported by this contract. Accordingly, the CO or COR has the right to require the contractor to remove any instructor from the classroom that is not performing in accordance with the contract. The FAA also reserves the right to request the removal of any contract employee from employment under this contract whenever such action is determined by AMA-200 management to be in the best interest of the Government. If warranted, such requests will be made to the CO requesting the removal of contract personnel from the contract.

SECTION 8. CONTRACT EMPLOYEE TRAINING

8.1 Contract Employee Orientation and General Training

In addition to any training that may be authorized in accordance with the following provisions, the FAA must provide contract management with an orientation on the organization and/or site-specific procedures utilized by AMA-200 in the completion of its activities. The contractor is expected to provide the information provided in the orientation to all contract personnel. This will be done in acknowledgment of the fact that even fully qualified contract personnel may be unaware of unique practices utilized in the FAA’s training environment.

Contract employees must complete associated security, safety and all other training as required by the FAA (e.g., SAVI, SAT, etc.). Some of this training is required to be completed annually. Certificates for training completions will be retained by the contractor for access by the COR, when required. Basic instructor training requirements are included in Section 7.

8.2 Prohibited Training - Contract Employees

Contract personnel will not be instructed on-the-job or in classes at government expense in basic or generic skills/techniques available from commercial sources.

8.3 Unique Training

Contract employees may be included in FAA sponsored specialized training provided/purchased for government purposes (i.e. change in mission, procedures, and equipment) when space is available, subject to workloads, cost and other FAA considerations. Specific FAA courses that are listed as a qualification for instructing in another course will be provided to contractor employees at no cost to the contractor on a space available basis. The FAA may provide training to contract personnel if the training is determined to be technically complex and unavailable from commercial sources. This exception covers all AMA-200 Division required Instructor training described in sections 7.2.3 and 7.2.4 and other FAA-specific courses covering the development of instructional materials in accordance with FAA standards and practices determined to be unique training offered only by the FAA. The CO and the COR. must approve attendance of contract employees in FAA unique training. The Regulatory Standards Division is not obligated to provide such training, but may do so if in the best interest of the Government.

8.4. Contractor Training Costs

The hours to complete approved FAA unique training courses are a billable expense under the contract. In those situations, where the FAA provides training to contract personnel, it may be provided at no cost to the contractor or contract employee. Prior to attending any training in which the contractor intends to submit for reimbursement, all support contractors are required to submit the “Support Contractor Authorization-FAA Sponsored Training” form for contract instructors to the appropriate COR and CO.

SECTION 9. CONTRACT EMPLOYEE PERFORMANCE

9.1 Performance Evaluation System

The contractor must establish and maintain a system to monitor and evaluate the performance of every employee under this contract on a regular basis in accordance with the following criteria.

9.1.1 Managers and Supervisors

Managers and supervisors must exhibit (1) sound principles of management; (2) effective utilization of money, manpower, and resources; (3) human relations; (4) cooperation with the government; (5) staying within the boundaries of the contract; (6) timeliness of production; 7) timely resolution of complaints.

9.1.2 Instructors

Contract instructors may be monitored at any time by the COR or by the FAA when authorized in advance by the CO or delegated COR. If the contract instructor does not meet FAA Academy standards prescribed in the contract, the instructor will be counseled in accordance with the contractor’s Quality Control Plan. If performance does not improve, the instructor will be removed from this contract.

9.1.2.1 Instructor Evaluations by Students

Students will complete an end-of-course evaluation on the FAA Academy Evaluation System (AES) website at the end of each course/phase of instruction as specified by the FAA. In addition, the FAA on a random basis may request post-course evaluations from the students, approximately 6 months after completion of a course. These results will be used in evaluating the quality of instruction provided as well as to assist in measuring the relationship between the completed course instruction and subsequent training and/or actual job performance. Limited read-only access in the AES may be provided to the contractor for review of course ratings and comments for classes in which a contractor instructor has participated. The information obtained from the AES will be provided to the instructor as feedback on the instructor’s performance.

9.1.3 Curriculum Revision and Development Staff

Contract revision/course maintenance/development staff must be evaluated on their compliance with the standards referenced in this PWS and the use of FAA Academy Training Development and Revision Work Instructions, as revised. In addition, contractor revision/course maintenance/development staff will be evaluated based on the timeliness and accuracy of work submitted. Revision and development personnel do not have the authority to evaluate contract instructor personnel performance.

9.2 Employee Performance

A contract employee must not be permitted to continue performing under this contract in the event it is determined that the employee does not meet all of the following requirements for that position:

performance evaluation standards, FAA Academy standards/specific minimum experience and minimum education requirements.

SECTION 10. INSTRUCTIONAL ISSUES

10.1 Instructional Approach

The contractor must use the Instructional Systems Approach for presentation of resident, web-based, blackboard, and virtual instructor-led training material. This concept of training consists of the development and presentation of knowledge in a mode that places emphasis on assurance that the trainee will be able to perform specific tasks. These tasks must have been clearly defined as specific objectives and training outcomes. Training developed using the Instructional Systems Approach format must be structured around five major elements as follows:

a. Objectives are stated in terms of students being able to do specified tasks.

b. The training outcomes are clearly stated before the training is developed.

c. The training program requires participation by all students throughout the training cycle.

d. The program provides for feedback throughout the…