FBSS Consolidated Questions and Answers.pdf

Question

SIR

Section

Reference

Page Question Response

1 C 13 In Sections C.4.2.1 and C.4.2.2, the scope covers financial reports and data validation. Since this is functional support (and not financial system support), will these tasks fall under the OCI clause?

Yes, this type of support falls within the coverage of the OCI clause found at SIR Section H.10, and contemplated under

SIR Section L.14.2. Please note that although this type of support may not relate to support of the financial systems themselves, the support does require access to financial systems.

2 C 11 For Tiers 0/1, 2, and 3 helpdesk support, The SIR indicates

"some task orders may call for performance at contractor site.

The contractor must have capability to provide helpdesk support at its site." Please confirm it is the government's desire to have contractor‐site helpdesk support provided within 10 miles of the FAA's HQ?

No, the FAA does not require the contractor site to be within

10 miles from FAA HQ.

3 C 11 Section C.4.1.2.2 ‐ Does the government currently have a knowledge base that is being used to track issues related to the

Help Desk? If so, what is the software / platform being used for the knowledge management system? Will this be made available to the contractor upon award?

Yes, the software/platform currently used by the FAA is

Remedy. Yes, the current software/platform will be made available to the successful offeror upon contract award.

4 C 11 Section C.4.1.2.3: Does the government currently have a Tier 0

/ Self‐Service application in production? If so, what technology platform is being used to maintain the the Self‐Service system?

No, the FAA does not currently have a Tier 0 / Self‐Service application in production.

5 C 11 Section C.4.1.2.3.1 / C.4.1.2.3.2: Please confirm that the Help

Desk shall maintain a base of operations at the contract vendor's facility.

The FAA confirms that the successful offeror must maintain a base of operations at the contractor's facility for the Help

Desk.

6 C 11 Section C.4.1.2.3.1 / C.4.1.2.3.2: Will the government provide workstations and/or a work area dedicated to the Help Desk technicians who are at client‐site providing desk‐side support to

FAA customers?

Per SIR Section G.6, the FAA will specify the place of performance and any GFE the FAA will provide in each task order at the time the FAA sends the successful offeror the request for task order proposal (RFTOP). The FAA typicially provides workspace and computers to contractors providing support services at the FAA site.

7 C 11 Section C.4.1.2.3.1: For Help Desk issues requiring technicians to provide client‐site the government provide the acceptable quality level or target FCR rate which will be required of the awardee?

Please see SIR Section C.4.1.2.3, which reads in pertinent part, "[e]ach task order that includes helpdesk‐support activities will specify applicable priority levels and response metrics"

8 C 11 Section C.4.1.2.3: Please confirm the version of BMC Remedy currently being used by the government for the Help Desk IT

Service Management system?

FAA uses Remedy Verion 19.02

9 C 11 Section C.4.1.2.3: Will the government provide historical metrics regarding Tier 1, 2, and/or Tier 3 incident resolution categories, resolution times, number of tickets submitted via channel (e.g. phone, email, chat, instant messaging, walk‐in), average number of phone calls and emails per month, See answers to Questions 57 and 58, below.

10 C 11 Section C.4.1.2.3: Does the government expect to have a significant increase or decrease (+/‐ 1 Standard Deviation) in the normal ticket volume for the Help Desk during the base period (36 months) of the contract period of performance? For example, are the monthly / annual business cycles fairly predictable or are there periods of time where the Help Desk can expect an increase in volume? This could be a result of future IT modernization initiatives or seasonal business cycles resulting in an increase in customer inquiries.

The volume of calls increases at the end of the fiscal year.

11 C 16 Section C.4.4.2: Please confirm the number of days allowed for the Transition‐In period?

The transition‐in period will vary by task order. Each task order will specify the duration.

12 C 11 Section C.4.1.2.3.1: Please provide the technology(ies) currently being used to collect and record voice recordings?

The FAA currently uses Phone to collect and record voice recordings.

13 C 11 Section C.4.1.2.3.1: Please provide the ITSM and/or CRM technology(ies) currently being used to perform chat / instant messaging for the Help Desk.

The FAA does not currently use these technologies.

14 C 12 Section C.4.1.2.3.2: Are Tier 2 and Tier 3 technicians expected to work on government‐site full‐time or may they be colocated, free to operate remotely, at contractor‐site, and/or gov't‐site so long as the contract vendor meets quality and service level expectations.

Please see SIR Section F.3. Each RFTOP and task order will specify the place of performance.

15 C 11 Section Section C.4.1.2.3: Will the government provide expected / required levels of customer satisfaction and quality levels? In addition, will the government provide those factors used to evaluate customer satisfaction and quality?

See answer to Question 7, above.

16 C 11 Section C.4.1.2.3: Will the government provide historical metrics regarding Tier 1, 2, and/or Tier 3 incident resolution categories, resolution times, number of tickets submitted via channel (e.g. phone, email, chat, instant messaging, walk‐in), average number of phone calls and emails per month, See answer to Question 9, above.

17 C 11 Section C.4.1.2.3: Does the government expect to have a significant increase or decrease (+/‐ 1 Standard Deviation) in the normal ticket volume for the Help Desk during the base period (36 months) of the contract period of performance? For example, are the monthly / annual business cycles fairly predictable or are there periods of time where the Help Desk can expect an increase in volume? This could be a result of future IT modernization initiatives or seasonal business cycles resulting in an increase in customer inquiries.

See answer to Question 10, above.

18 C 16 Section C.4.4.2: Please confirm the number of days allowed for the Transition‐In period?

See answer to Question 11.

19 C 11 Section C.4.1.2.3.1: Please provide the technology(ies) currently being used to collect and record voice recordings?

See answer to Question 12, above.

20 C 11 Section C.4.1.2.3.1: Please provide the ITSM and/or CRM technology(ies) currently being used to perform chat / instant messaging for the Help Desk.

See answer to Question 13, above.

21 C 12 Section C.4.1.2.3.2: Are Tier 2 and Tier 3 technicians expected to work on government‐site full‐time or may they be colocated, free to operate remotely, at contractor‐site, and/or gov't‐site so long as the contract vendor meets quality and service level expectations.

See answer to Question 14, above.

22 C 11 Section Section C.4.1.2.3: Will the government provide expected / required levels of customer satisfaction and quality levels? In addition, will the government provide those factors used to evaluate customer satisfaction and quality?

See answer to Question 7, above.

23 G 23 For Task Orders executed at the contractor's site, please confirm the the government will provide any required

Government Furnished Property, Equipment, and Information

(GFP/GFE/GFI) such as laptops and access to the awarded contractor.

See answer to Question 6, above.

24 G 23 Section G.5: Will the government provide the telephony platform(s) (e.g. Genesys, NICE InContact, etc.) currently being used for telephone / VoIP communications? Please include the telecommunications carrier (e.g. AT&T, Verizon, Comcast, etc.)

No, although FAA will provide access to the REMEDY system, the successful offeror is responsible for the network connection.

25 G 23 Section G.5: Will the government provide the telephony platform(s) (e.g. Genesys, NICE InContact, etc.) currently being used for telephone / VoIP communications? Please include the telecommunications carrier (e.g. AT&T, Verizon, Comcast, etc.)

See answer to Question 24, above.

26 H 34 When it states "Additionally, all members of the successful

Offeror’s Solution‐Delivery Team may also have unmitigable conflicts of interest on FAA contracts awarded after this

Contract’s period of performance," please confirm if OCI is applicable for the entire FBSS contract or if the OCI will be per task order.

The Restrictions on Future Contracting set forth under SIR

Section H.10 is applicable for the entire performance period of the FBSS Indefinite Delivery Indefinite Quantity (IDIQ)

Contract, as well as three (3) years after completion and acceptance of all work performed under the FBSS IDIQ

Contract, in particular under any subsequent task orders awarded against the FBSS IDIQ Contract.

27 H 34 It says "The FAA finds that such circumstances may create an unfair competitive advantage should any member of the

Contractor’s team compete for any future FAA contract awards." If we have a firewall plan in place as part of our planned OCI mitigation, will the government provide waivers for other members who are not performing the work on the task order?

The FAA will exercise its discretion and will determine on a case‐by‐case basis as to whether a waiver may be considered, in light of an offeror's OCI Mitigation Plan implementing a firewall.

28 H 31 In H.4.6, "Unless authorized by TO or CO, telework is NOT permissible." However, the pricing calls for both contractor site and government site pricing. Does that mean telework will be permissible?

Whether or not telework is permitted is not relevant to an offeror's ability to propose contractor‐site labor rates. Please be advised that telework refers to a work arrangement that allows the contractor's staff to perform work, during any part of regular, paid hours, at an approved alteranative worksite.

29 H 34 Please clarify that the "Contractor’s Solution‐Delivery Team" in this clause only applies to personnel performing the work, and not the entire organization: “all members of the Contractor’s

Solution‐Delivery Team, may have an unmitigable conflict of interest on all FAA contracts awarded or performed during this period."

"Contractor's Solution Delivery Team" applies to the entire organization.

30 H 31 In H.4.6, "Unless authorized by TO or CO, telework is NOT permissible." However, the pricing calls for both contractor site and government site pricing. Does that mean telework will be permissible?

See answer to Question 28, above.

31 H 34 We interpret “Solution Delivery Team” to mean only the resources performing work on the particular system/accessing data that creates a conflict of interest. If this interpretation is not correct, please clarify.

This interpretation is incorrect as certain organizational conflicts of interest will pertain to the organization as a whole and not the individual employees. See also answer to

Question 29, above.

32 H 31 Section H.4.4: Will the government provide an estimate of the work hours / hours of operation for the Help Desk technicians?

Should our staff be on client‐site 7 days a week during core hours or 5 days per week during core hours?

Estimated work hours will vary by task order. Each RFTOP will specify the work hours applicable to that task order.

33 H 31 Section H.4.4: Will the government provide an estimate of the work hours / hours of operation for the Help Desk technicians?

Should our staff be on client‐site 7 days a week during core hours or 5 days per week during core hours?

See answer to Question 32, above.

34 I 60 Section I.2.22 3.14‐13: Will the government provide a copy of the Information Security and Privacy Program & Policy form?

The link provided requires a a PIV Card.

This information will be provided at time of contract award.

35 L 81 In order to ensure that the FAA receives the highest quality in service and support, would the FAA consider requiring that the prime (or the managing partner in the case of joint ventures) be appraised at CMMI‐ML3 (or higher) and hold a ISO 9001 certification?

No.

36 L 76 Please provide the established FAA file size limitation. Approximately 20MB

37 L 77 The FAA defines requirement that will be assessed to determine if the offeror is responsible. Can the FAA provide additional detail on specifically what items will be evaluated to determine these requirement are fulfilled?

Per SIR Section L.8, the FAA may rely on information from compliance and regulatory agencies or independent investigation to determine Offeror’s responsibility. Offerors are also advised to review AMS Guidance T3.2.2.7, which sets forth the standards for determining responsibility, as well as the guidelines the Agency will follow in obtaining/collecting information.

38 L 77 Because of the large value of this contract, will the FAA consider the prime having to have access to a minimum of $8M line of credit? This will ensure the prime can pay invoices if there is any delay in payment from the FAA and ensures there are adequate financial resources to support this contract.

No.

39 Other All For Attachment J0002, please confirm the descriptions for the

Administrative Assistant, Business Requirements Analyst, and

Systems Engineer/Programmer labor categories are complete for each labor category?

See revisions to Attachment J002

40 Other All Within Attachment J0002, the years of experience requirement for the Program Manager ("7"), Subject Matter Expert ("10"), and Project/Task Leader ("7") contain a single number. Is it the government's intent for these to read "7+", "10+", and "7+", respectively?

See revisions to Attachment J002

41 Other All The template provided for resumes is Times New Roman, Size

11 ‐ please confirm offerors are allowed to change the resume template to Calibri for compliance with font requirements.

Confirmed. Offerors may alter the resume template for Font type only.

42 Other 1 Help Desk Technician requires an AA degree. We respectfully request the FAA consider removing this requirement in lieu of a

Help Desk or Customer Service relevant certification.

See revisions to Attachment J002.

43 Other 1 Attachment J002 ‐ Labor Category Descriptions 693KA9‐20‐R‐

00004: Help Desk Technician II and III requires a “computer science or related field required above Level I.” We request the

FAA consider removing the computer science or related field requirement and replace it with any Bachelor’s degree.

See revisions to Attachment J002.

44 J J008 Are offerors permitted to change the estimated number of hours and the distribution of labor in Attachment J008

No.

45 J J008 If the answer to Q1 is no, how should offerors reflect the results of proposed efficiencies?

FAA does not anticipate awarding any task orders concurrent with award of the ID/IQ contract. Therefore, FAA has not asked for price builds ups for any specific work. FAA will evaluate pricing as specified in M.5.1. If the Offeror is proposing general approaches or process improvements that may result in cost savings when actual work is solicited/awarded via the request for task order proposal

(RFTOP) process, the Offeror may discuss those approaches and/or process improvements in its technical volume.

However, Offerors are cautioned that the Technical volume cannot include labor rates or other pricing information.

46 B 5 The table in section B.3.1.2 requires offerors to provide figures for Travel and ODCs. Please confirm that offerors are to use the plug figures from the summary tab of J008.

The Offeror is not required to fill in Section B.3.1.2. FAA will provide that information at the time of award using the plug figures from J0008

47 F 21 Section F.2.3 states that Task order period of performance may extend up to one year beyond the expiration of the base contract. We recommend that this text be amended to state that task orders period of performance may extend up to one year beyond the expiration of the base contract or exercised option years

See revision to Section F.2.3

48 F 21 What are the anticipated places of performance? Each RFTOP and task order will specify the place of performance. FAA anticipates (but does not warrant) that most Government‐site work will occur at FAA headquarters.

49 I 38 Are offerors required to complete and submit the disclosure in

I.2.1 with their offers? If yes, in which section/subsection should this be included?

Yes, this information should be included in Volume IV ‐ Other

Maters.

50 I 45 I.2.8.c states that the total duration of this contract must not excede 78 months. I2.6.d lists a eight year‐6 month period of performance. Section B.3.1 states a maximum term of 84 months. We recommend that I.2.8.c & B.3.1 be edited to match I.2.6.d.

See revision to 1.2.8.c

51 C 9 Will OBIEE be deployed before the start date of this contract? OBIWAN is currently live with Delphi reports and PRISM reports are planned to be in production by April/May 2020.

52 C 8 Are all systems listed in C.1.3.2 included in help desk support? FAA will issue task orders as the need for help desk support arises. Each RFTOP and task order will specify the systems involved. Please be advised that the list of systems provided under SIR Section C.1.3.2 "is illustrative, not comprehensive, and subject to change."

53 C 8 Who are the end users of the systems listed in C.1.3.2 and where are they located? Are all these locations to be considered places of performance?

Each RFTOP and task order will specify the place(s) of performance and end users of the system. See also answer to

Question 48, above.

54 C 11 C.4.1.2.3 states that the FAA uses Remedy for managing helpdesk requests. That same paragraph later says that contractors must have the capability to provide helpdesk support from contractor site. Are contractors required to provide their own helpdesk hardware and software infrastructure for helpdesk work performed at contractor site or will the offerors leverage existing FAA help desk infrastructure?

Existing Heldesk Infrastructure will be leveraged

55 C 11 What tools and technology (such as ACD, IVR, queuing system, FAA network connection, etc) will the FAA provide as GFE/GFI for use by the helpdesk?

No additional technology or tools are provided by the FAA.

56 C 11 What is the anticipated daily volume of helpdesk calls for each of the systems listed in C.1.3.2?

The call volume for each system will be specified during the

RFTOP process.

57 C 11 What is the monthly call volume for the past year for each system listed in C.1.3.2?

See Table 1 (below Q&A Matrix) for PRISM information

58 C 11 What are the top 10 types of helpdesk calls received over the past year?

See Table 2 (below Q&A Matrix) for PRISM and Delphi information

59 C 11 How many users need to be supported for each system listed in

C.1.3.2?

The number and physical location of users for each system will be specified during the RFTOP process.

60 I 50 What is the current number of contractor employees active on the incumbent contracts that will be replaced by FBSS and who are subject to the nondisplacement clause?

The FAA will not be providing that information for this procurement. Please be advised that AMS Clause 3.6.2‐40, Nondisplacement of Qualified Workers, is no longer incorporated into this SIR, given Executive Order 13897.

61 C 12 Must all to piloted and prototyped software be cloud enabled and designed to run in the FAA FCS cloud and meet all current

FAA AIT tech standards including using DevOps technique and tools?

Yes

62 L 77 Would the government consider making this a multiple award

IDIQ?

No.

63 C 10 C.2.3 cites the Enterprise Peformance Management System

(EPMS). Please provide a publicly accesible reference to EPMS documentation, methods, systems, and tools.

FAA will provide EPMS documentation with RFTOPs, as necessary.

64 J J008 Will the government entertain business process reengineering and/or other organizational imporvements that may reduce costs and improve quality? If so, may contractors alter labor estimates for the contract years in attachment J008 to reflect these improvements?

See answer to Questions 44 and 45, above.

65 C 8 Are any upgrades planned in FY20 to the systems listed in section C.1.3.2 ?

Currently, there are no planned upgardes for PRISM or

DELPHI.

66 C 12 c.4.1.2.3.3, 3rd bullet refers to a test environment. Is the Test

Environment Government Furnished or Contractor Furnished as part of a Task Order response?

Government Furnished

67 C 12 Are the development, test and stanging environments for

Prototypes and Pilots (C.4.1.3.1 & C.4.1.3.2) Government

Furnished or Contractor Furnished as part of a Task Order

Response?

Governement Furnished

68 C 10 C.3. What is meant by the phrase "It does not include full lifecycle support for the system" What support is not included?

FAA does not anticipate O&M support of production systems except activities specifically described in C.4.

69 C 10 What are the efforts included in the reference " It does not include full lifecycle support for the systems" and which entity(ies) performs these functions?

See answer to Question 68, above. With respect to the incumbent, it varies by system. FAA does not anticipate award of any task orders concurrent with award of the ID/IQ contract, and the list of systems (per C.1.3.2) is, "is illustrative, not comprehensive, and subject to change," so

FAA cannot identify specific incumbents at this time.

70 C 11 C.4.1.2.1 System Administration support does not appear to have a labor category assigned to accomplish this work. Can the FAA add a labor category in J008 or specificy where this work is to be assigned?

Subject Matter Expert and/or Systems Engineer/Programmer

71 C 11 C.4.1.2.3 Who is the O&M contractor who will provide the Tier

4 Support? Is this an FAA ESC support contractor?

The O&M contractor varies by system.

72 C 11 c.4.1.2.3‐Does the FAA provide/require access to the FAA

(FTI/FENS network) for accessing the REMEDY ticketing system?

Is this network connection GFE or is it reimbured as an ODC?

See answer to Question 24, above.

73 I 60 I.2.22 Does the FAA require all work to be performed on FAA equipment? What if any exceptions have been granted for any existing configurations?

FAA equipment is required

74 C Are FBSS staff laptops/desktops GFE? See answer to Question 6, above.

75 C 12 C.4.1.2.3.2 What FAA locations may require desk side support? See answer to Question 48, above.

76 C 12 The SOW references COOP support, can the FAA provide the existing COOP to offerors to confirm offeror understanding the specified support?

FAA will provide COOP documentation with RFTOPs as applicable.

77 C 12 C.4.1.2.3.2&3 How many authorized system users are supported?

Approximately: PRISM ‐ 7200, DELPHI ‐ 3000, Remedy ‐ 134

78 C 12 Does the C.3.2 reference really mean C.2.3? Yes. See revision to C.4.1.3.1

79 C 12 Are prototypes to be built and implemented on FAA or

Contractor equipment?

Prototypes will be built on FAA equipment. It is possible a prototype may be built on contractor equipment but none are anticipated now.

80 C 12 Approximately, how many prototype projects occurred in the previous 24 months?

None

81 C 13 Approximately, how many pilots occurred in the previous 24 months?

None

82 C 12 Approximately, how many prototype projects would be expected in the first 12 months of FBSS?

Unknown. FAA will issue task orders for prototype projects in accordance with Section G.6 as requirements arise.

83 C 13 Approximately, how many prototype projects would be expected in the first 12 months of FBSS?

See answer to Question 82, above.

84 L 85 Does the EFS awardee or other FAA contract awardees have access to the same information and therefore have the same

OCI restrictions defined in FBSS?

No.

85 C 16 C.4.4.2‐Can the FAA define the anticipated FBSS award date to support offeror effective pricing and transition planning?

Summer 2020.

86 C 16 For evaluation consistency across offerors, will the FAA define the Transition‐in Duration?

See answer to Question 11.

87 C 17 Will the current contractor provide the transition out items defined in C.4.4.3 to the selected offeror?

When FAA issues a task order, the request for task order proposal (RFTOP) will include dates and information pertaining to the transition of work from the incumbent to the Contractor.

88 C 17 What date will the existing offeror provide this information? It will vary by task order.

89 F 20 F.1.2 4 The SIR language states that 45 days notice is required for cleared personnel substitution. If cleared personnel are a possibility for this contract, we recommend that the FAA require Offerors to hold a Facility Security Clearance

The FAA acknowledges the comment, but at this time the

FAA does not require a Facility Security Clearance. Each

RFTOP and task order may specify the place of performance.

90 F 21 For planning purposes what is the anticipated date (Month) of the award?

See answer to Question 11.

91 F 21 F.3 What is the place of performance for the deskside support referenced in C.4.1.2.3.2?

See answer to Question 48.

92 J 2 Are offerors able to substitute 2 and 4 years of experience for the AA and BS degree requirements?

See revisions to Attachment J002.

93 C Does "related field" for the Help Desk Technician Degree requirement include IT, Business or other Technical degree?

See revisions to Section J002.

94 J 2 Will the FAA grant a waiver for staff who have requisite

Experience or Degree but not both?

See revisions to Attachment J002.

95 J 2 Has the FAA issued any waivers for the existing Help Desk or other program Staff?

No (for PRISM and DELPHI)

96 I 41 What is the value of material/ODCs/Travel incurred over the past 24 months on the existing contract? Are the values listed in JOO8 based upon similar actual expenditure levels?

The values are based on historical data and the government's best judgement.

97 I 45 Contract durations specified in sectionI.2.4, I.2.6.d and I2.7.c appear to be in conflict please confirm or correct.

See answer to Question 50, above.

98 I 48 Were the contact staff for this contract issued a stop work order during the 2019 CR/Fiscal shut down? Were contractors reimbursed for missed time or were staff allowed to make up time for the shutdown period?

Stop work orders were issued on a task order by task order basis depending on the nature of the work. Appropriate regulations were followed with respect to the shutdown period.

99 I 51 I.2.15 For effective compliance with the NonDisplacement of

Qualified Workers Clause, Can the FAA provide a list of affected service employees prior to bid submission?

This clause was removed from AMS in January 2020 and has been removed from the SIR.

100 I 51 Are any positions cited in this contract subject to Service

Contract Act?

Each RFTOP and task order will specify whether specific work and associoated positions will be subject to SCA.

101 I 58 Paragraphs cite that contractor agrees to insert security requirements if required. If cleared personnel and/or clearance requirements are a possibility for this contract, we recommend that the FAA require Offerors to hold a Facility Security

Clearance in advance of bid submission as this process can take years to complete.

See answer to Question 89, above.

102 L 59 L.2.4 Does the FAA require Offeror attestation for compliance with the $30M size standard?

Current registration in SAM is sufficient although the government reserves all appropriate rights with respect to verification.

103 L 81 Transition‐In ‐ Will the FAA provide the Transition Out Plan from the existing contractor so that Offerors can align their

Transition‐In proposal responses to the Transition Out Plan, particularly as it relates to incumbent assumptions or identified risks.

See answer to Questions 11 and 87, above. Note that FAA anticipates the transition for the largest, most complex systems supported to take approximately 3 months.

104 L 83 We recommend that the FAA allow offerors to propose different escalation across the various Option Periods. Will the

FAA modify the SIR to allow variable escalations?

No.

105 M 87 Will Offerors with FAA Mentor‐Protégé agreements be afforded any additional points in the FBSS Evaluation?

No.

106 M 93 Please update/confirm the sample task hypothetical task order

Period of Performance date (Sept 27 2019) which is expired

See revisions to Attachment J009.

107 L 79, 83 The pricing narrative requested in L.12.3.2 is not reflected in

Table L.10.1. Should the Price narrative be placed in Sub‐

Section A?

Yes. See revision to Table L.10.1

108 J J004 Can the government please elaborate on what it means by

Duration in (D) Additional Technical and Speciality Training? Is this the length of a class? How long training/certificates completed are valid for?

The length (duration) of the classes cited.

109 J J004 As there are no task orders included as part of the bid, what

SCLINs should the offeror list for the key personnel (Program

Manager, Helpdesk Manager)?

Insert the phrase "N/A"

110 H 30 In H.4.3 the document indicates that contractor staff assigned to work at an FAA facility must observe Federal Holidays additionally section H4.4 indicates that each Task Order will specify work hours. Can the government indicate what the required work hours and availbility are for the helpdesk personnel both on and offsite?

Hours and availability will vary by task order. Each RFTOP and task order will specify the hours and availability associated with the specific work.

111 J J002 The labor category description for Project/Task Leader indicates that individuals under this labor category "Must be familiar with the FAA Acquisition Management System (AMS)". Can this statement be amended to state "Must be familiar with the FAA

Acquisition Management System (AMS) or other similar acquisition systems"?

See revisions to Attachment J002.

112 C 8 C.1.3.2.2‐What components of Oracle Federal Financials are currently deployed? What are the current releases installed?

And are there any updates planned in the next 24 months?

Components: Oracle EBS General Ledger, Payables, Purchasing, iSupplier, Receivables, Project Costing, Project

Billing, Payments, Federal Financials, Budget Execution.

Release: 12.2 Upgrades: Oracle EBS upgrade planned in the next 24 months

113 C 11 C.4.1.2.3 Is there more than one help desk supporting the legacy FBSS work today?

Yes.

114 C 16 When do the incumbent contracts end? FBSS is a follow‐on to FAA's Financial Integrated Support (FIS) contracts. The last task orders under those contracts are expected to expire Summer 2020. FAA may use FBSS to acquire support currently provided under other contract vehicles. FAA cannot provide expiration dates for other incumbent contracts.

115 C 11 Approximately how many users are at FAA HQ? See answer to Question 59, above.

116 C 11 Approximately how many users are at MMAC OKC? See answer to Question 59, above.

117 C 11 Approximately how many users are distributed at at other FAA locations?

See answer to Question 59, above.

118 L 80 Labeling requires a Table of Graphs. In our vernacular, this would be a Figure and MS Word does not support a "Graph" reference type. We believe this item can be removed with no consequence and we recommend doing so as it will be viewed as a compliance item that may be difficult to comply to.

See revision to L.10.2

119 L 76 L.3.3, Bullet 2 ‐ File Name: Note that the Ampersand character is not permitted in the Windows file system. We recommend simply removing it to title the file name as … QA Matrix

Noted. No changes made since Q & A documents have already been received.

120 Other Attachment

J008

“Attachment J008 ‐ FBSS Price Worksheet 693KA9‐20‐R‐00004” in Labor Estimate Tab – in small table starting on row 26, the base and option periods are not correctly stated.

See revision to Attachment J008. FAA will ensure consistency of nomenclature.

121 Other General Can the government provide an estimated start date for the contract?

See answer to Question 85, above.

122 L L.12.2 pg 83 Can we simply affirm reps and certs in SAM rather than filling all forms?

See answer to Question 59, above.

123 L 84 The third bullet under L.13 states: “PPQs from teammates or subcontractors of the Offeror are not acceptable. PPQs from the members of a Joint Venture formed specifically for the purposes of this competition are acceptable." Will the

Government please change the past performance requirements to permit subcontractor experience? To limit past performance references to only small business prime contractors or joint ventures (JV) would unduly restrict competition by limiting the number of firms who would otherwise be qualified through their valid experience as a subcontractor. In addition, material support provided as a subcontractor offers the same value in demonstrating capacity and professional qualifications as providing those services as a prime or through a JV. If the

Government’s concern is demonstrating capacity for work that is similar in size and scope, it could fairly revise the solicitation to restrict subcontractor references to those engagements where the entity can demonstrate that it provided 10% or more of the required services as a sub. Further, it is common procurement practice to permit references through traditional prime/subcontractor relationships, since the Government can still evaluate risk, size, scope, experience, and value.

The SIR has been updated.

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PERFORMAN

CE

Reference L.13 Volume III – Past Performance. The third bullet states: “PPQs from teammates or subcontractors of the Offeror are not acceptable. PPQs from the members of a Joint Venture formed specifically for the purposes of this competition are acceptable. Would the government accept a contractor

Teaming Agreement in lieu of a Joint Venture? And accept the past performance of all Teaming Agreement members?

The Government will not accept contractor teaming arrangements for this procurement. Please refer to the updated SIR regarding Past Performance under Section L.13 for more information.

125 L 81 L.11.3 ‐ Please provide Attachment J009 to complete the

"Sample Problem Scenario"

Attachment J009 is at the bottom of the 693KA9‐20‐R‐00004

A‐M document. It begins on page 92.

126 L 82 L.11.4 ‐ Should the project(s) listed in Volume 1, Section 4

"Relevant Experience" be the same as those in the Past

Performance in Volume III?

The Offeror may choose to have the project(s) be the same, but it's not required.

127 L 75 L.2.6 ‐ The section refers to non‐FAA information systems, and the requirement to disclose data stored in foreign locations.

Section 6.6 on page 23 indicate that the Government will identify GFE at the task order level. Can the Government clarify what FAA information that the contractor will have to maintain at the contract level, thus requiring disclosure, and can the

Government clarify whether the contractor is expected to deliver Office software or will use FAA provided GFE?

Each RFTOP and task order will specify whether any FAA information will need to be maintained by the successful offeror. There no specific requirements at the IDIQ‐level.

128 B 5 B.3.1.1 ‐ The section references Attachment J002 for Labor

Category Descriptions. However, the description for Business

Requirements Analyst seems to be missing some text and appears to be cut off mid‐sentence "Provides analytic…" Can the Government provide a revised Attachment J002 with the complete description for Business Requirements Analyst?

See revision to Attachment J002

129 B 6 B.3.1.2 ‐ On item #2 it states "...whether the Contractor one of its subcontractors performs the labor." Should the word "or" appear after the word "Contractor"?

B.3.1.2 does not contain the language in question. B.3.2.1 does. See revision to B.3.2.1 inserting the word "or".

130 C 8 Does the list of budget and finance related applications include the FAA's SPIRE, OBIWAN, CWP and REGIS systems?

See Section C.1.3.2. The list provided in the SIR is, "is illustrative, not comprehensive, and subject to change." FAA reserves the right to issue tasks order for the support of any

FAA budget or financial system.

131 H 32 Does the clause contained in AMS 3.7.1‐1 "This clause shall not exclude the Contractor from performing work under any amendment or modification to this contract or from competing for award for any future contract for work that is the same or similar to work performed under this contract" allow that there is a possibility the successful awardee may be able to perform work at the FAA in the three years following the end of this contract?

Please carefully review SIR Section H.10 and AMS Clause

3.7.1‐1. Also, please be advised that the terms contained in the aforementioned AMS Clause and under SIR Section H.10 will apply during the period of performance of this Contract, and for three (3) years after completion and acceptance of all work performed under this Contract

132 L 85 Section L.14.1‐ SUBCONTRACTING states "The narrative must include a list of the FBSS labor categories that the Offeror plans to staff using its own personnel during the first year of the ordering period and must also describe the Offeror’s ability to staff those labor categories using its own personnel during the first year of the ordering period". Does "the Offeror" referenced here mean the prime contractor or does this include the subcontractors as well?

The "Offeror" references the prime contractor.

133 M 88 Does "Relevant Experience" as listed in section M.4.4 refer specifically to the Prime Contractor, or the Solution Delivery

Team as a whole?

See L.11.4 which reads in relevant part "This Section includes information pertinent to Factor 4. It must consist of a description of at least one contract—but as many as three contracts—that the Offeror or a member of its solution‐ delivery team has performed that is relevant to FBSS."

134 M 92 Section M.7.1‐ SUBCONTRACTING‐ Does compliance with the

AMS clause 3.6.1‐7 Limitations on Subcontracting mean that the 50% minimum small business/similarly situated entity standard is to be met at all times or over the life of the contract?

This is per period of performance.

135 C 7 How many task orders currently covers the tasks outlined in

C.1.3.1 Current Business Environment and C.1.3.2 Current

Technical Environment.?

There are no tasks described in C.1.3.1 or C.1.3.2. Those are descriptions of systems.

136 C 7 How many FTE's are currently performing the tasks outlined in

C.1.3.1 and C.1.3.2 and by whom?

See answer to Question 135, above.

137 H 27 H.1. AMS Clause 3.8.2.17 d. Key Personnel states: The key personnel and/or facilities under this contract are: 1. Contract‐

Level Program Manager ‐ Name TBD at award. 2. HelpDesk

Manager Name TBD at award. The TBD portion of this statement is confusing because resumes for these individuals are supposed to be submitted with the proposal?

FAA will insert the names of the individuals proposed by the successful Offeror at the time of award.

138 H 34 H.10 Restriction on Funture Contracting: What Controls do the government plan to implement to mitigate the Contractor's

Solution ‐ Delivery Team's exposure or access to the tasks and activities outlined in items 1 ‐ 4?

The vendor is responsible for such mitigation and the government will monitor as appropriate.

139 I 41 I.2.3 AMS Clause 3.2.4‐5 Allowable Cost and Payment d. Final indirect cost rates. Will the FAA require a DCAA audit if an award is made to a small business who have not undergone a

DCAA audit and thus do not have a DCAA Compliant Accounting

System?

FAA will follow all appropriate regulations with respect to audits of small businesses.

140 I 45 1.2.6 AMS Clause 3.2.4.35 Option to Extend the Contract c.

The total duriation of this contract, including exercise or any option under this clause, must not exceet 78 months. It appears as if this should be 90 months?

See answer to Question 50, above.

141 L 84 L.13 ‐ Past Performance. PPQs from the members of a Joint

Venture formed specicially for the purposes of this competition are acceptable. Can this type of Joint Venture include a small and large business and be acceptable by the government?

All regulations and requirements of Joint Ventures must be met, and there are no further requirements.

142 L 84 L.13 ‐ Past Performance. Will the Government accept Past

Perormance References at the task order level for larger IDIQ

Contracts such as FIS?

The requirements of the SIR are clearly enumerated.

143 C 9 C.1.3.2.6 Operational Planning and Scheduling Tool (OPAS)Does the FAA have a current contractor supporting the OPAS tool.

Please provide the vendor name.

Quintiq

144 G 6 G.6 Ordering Procedures. How many task orders does the government plan to release at time of award?

FAA does not intend to award any task orders concurrent with the base contract. FAA will issue request for task order proposals (RFTOPs) to the successful Offeror subsequent to contract award.

145 H 30 4.2 The Government has stated that a PMP Certification or equivalent is desirable for the Program Manager position. What certification of educatioanal requirement would the government accept as an equivalent to the PMP Certification.

PRINCE is the only allowable substitution for a PMP.

146 H 9 H.9 Additional Flow Down Clauses 3.1.7.1 Exclusion from Future agency Contracts . Does this clause apply to only Future FAA contracts or does it apply to possible contracts issed by other

DOT Operating Administrations?

It applies to all relevant FAA and DOT contracts impacted by

FBSS perforamne.

147 I 41 Could the Government explain it rationale for the requirement below? 1.2. Clauses Incorporated in Full Text , 1.2.3, 3.2.4.‐5

Allowable Cost and Payment

These are included in all FAA SIRs. However, given the probable contract types of the task orders, changing cost pools is not contemplated.

148 I 41 D. Final Indirect Cost Rates These are included in all FAA SIRs. However, given the probable contract types of the task orders, changing cost pools is not contemplated.

149 I 41 1. Final annual indirect cost rates and the appropriate bases must be established for the period covered by the indirect cost rate proposal.

These are included in all FAA SIRs. However, given the probable contract types of the task orders, changing cost pools is not contemplated.

150 I 41 2. The Contractor must, within 180 days after the expiration of each of its fiscal years, or by a later date approved by the

Contracting Officer, submit to the cognizant Contracting Officer and to the cognizant audit activity proposed certified final indirect cost rates for that period and supporting cost data specifying the contract and/or subcontract to which the rates apply. The proposed rates must be based on the Contractor's actual cost experience for that period. The appropriate

Government representative and Contractor must establish the final indirect cost rates as promptly as practical after receipt of the Contractor's proposal.

These are included in all FAA SIRs. However, given the probable contract types of the task orders, changing cost pools is not contemplated.

151 M 92 FAA will exclude any Offeror that receives a "fail" assessment for the Past Performance from further consideration for award.

Does this apply to a failed score on just one past performance or all past performances?

Please refer to the updated SIR.

152 L 78 Section L.8 requires offerors to provide a Point of Contact (POC) and back‐up POC in the proposal. Where in the proposal should offerors provide the POC information?

This information can be included in a cover email.

153 L 80 Section L.10.2 states that the "Offeror must provide a Table of

Contents, Table of Tables, Table of Graphs, Table of Figures, and List of Acronyms as part of the first section of each volume." Can offerors combine the Table of Graphs and Table of Figures into one Table of Figures?

See answer to Question 118, above.

154 L 82 Section L.12.3.1 states that "each Offeror must provide a completed Attachment J007 ‐ Price Worksheet." Please confirm that the Government means Attachment J008 ‐ Price

Worksheet.

Yes. See revision to L.12.3.1

155 L 84 Section L.13 states that the "Offeror must send the Past‐

Performance Questionnaire (PPQ) (Attachment J006) to three past‐performance references…" If offerors include less than three relevant experience contracts (per Section L.11.4, which allows between one and three relevant experience contracts), please confirm that offerors only need to submit the corresponding number of PPQs versus having to submit three

PPQs. For example, an offeror submitting only two relevant experience contracts would only be required to submit two

PPQs (one for each contract since each reference must relate to a separate contract).

Three PPQs are required.

156 L 74 Please confirm that the offeror has to re‐certify their small business size standard (for NAICS 541519) at the time of the proposal due date within SAM.gov or should this be included in the proposal?

See answer to Question 59, above.

157 L 81 Section L.11.1.1 states "The narrative must include discussion of the Offeror's facilities".

A. Are there any requirements related to the facility (e.g.

location, proximity to FAA HQ, other)?

B. Please confirm which work areas are to be performed at the offeror facilities (e.g. all of C.4.1.2.3 (Tiers 0/1, 2, and 3) or specific tiers?

C. Please provide the number of help desk support resources, by tier, currently performing this work.

D. Please confirm how many contractor resources are working at contractor facility vs FAA/government facility.

E. Please provide help desk metrics/volumes by tier & severity, as well as help desk procedures and other related documentation.

A: See answer to Question 2, above. B, C, D: FAA will provide relevant information (as applicable) with issuanc of

RFTOPs E: See Tables 1 and 2, below

Incidents Opened Incidents Resolved

December '18 1019 1127

Table 1

January '19 606 633

February '19 1456 1413

March '19 1466 1491

April '19 1773 1776

May '19 1627 1628

June '19 1648 1633

July '19 1632 1700

August '19 1763 1710

September '19 1839 1908

October '19 1274 1264

November '19 1606 1551

December '19 1376 1376

Table 2

PRISM

1. Vendor Site Inactive error

2. Change or add Buyer

3. Acceptance (access to award)

4. Shared access to requisitions and awards

5. 45 Day Dormant ‐ Reactivation

6. New PRISM user access

7. Accounting string errors – user error

8. Accounting string errors – project data end dated or other project data issues

9. Assisting with de‐obligating funds on Req for Mods

10. Updating document header information displayed on PDF

11. System Admin error (reasons vary)

12. Documents stuck in Pending Financial Approval

(PFA) or Approved status

Delphi

1. Mismatch between report data and system data

2. Error received when running reports

3. Request for new project

4. Request to have a closed project reopened

5. Error in accounting string

6. Request for an RT2 addition

7. U.S. Bank reconciliation issues

8. Regis reconciliation issues

9. Payroll inquiries

10. Request for a reclass