SISIR No. 693KA9-19-R-00022 Social Media Commercial Software Amendment 00001 9.30.19.pdf

Federal Aviation Administration (FAA) 800 Independence Avenue SW, Washington, DC 20591

See Section L.4

SOLICITATION, OFFER AND AWARD 1. THIS CONTRACT IS A RATED ORDER RATING

UNDER DPAS (15 CFR 7900)

PAGE OF PAGES

1 65

2. CONTRACT NUMBER 3. SOLICITATION NUMBER

693KA9-19-R-00022

4. RESERVED 5. DATE ISSUED

6. REQUISITION/PURCHASE NUMBER

N/a

7. ISSUED BY CODE AAQ420-AFN 8. ADDRESS OFFER TO (If other than item 7)

9. See Section L for proposal submittal instructions.

SOLICITATION

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L of Submittals, AMS 3.2.2.3-14. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR

INFORMATION

CALL:

A. NAME

Toloria J. Crawford

B. TELEPHONE (NO COLLECT CALLS) C. E-MAIL ADDRESS

Toloria.j.crawford@faa.gov

AREA CODE

NUMBER

EXT.

11. TABLE OF CONTENTS

(X) SEC. DESCRIPTION PAGE(S) (X) SEC. DESCRIPTIO

N

PAGE(S)

PART I - THE SCHEDULE PART II - CONTRACT CLAUSES

A SOLICITATION/CONTRACT FORM 1

I CONTRACT CLAUSES 23-31

B SUPPLIES OR SERVICES AND PRICES/COSTS 2 PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH.

C DESCRIPTION/SPECS./WORK STATEMENT 3-8

J LIST OF ATTACHMENTS 32

D PACKAGING AND MARKING 9 PART IV - REPRESENTATIONS AND INSTRUCTIONS

E INSPECTION AND ACCEPTANCE 10

K REPRESENTATIONS, CERTIFICATIONS AND

OTHER STATEMENTS OF OFFERORS 33-46

F DELIVERIES OR PERFORMANCE 11

G CONTRACT ADMINISTRATION DATA 12-16

L INSTRS., CONDS., AND NOTICES TO OFFERORS 47-58

H SPECIAL CONTRACT REQUIREMENTS 17-22

M EVALUATION FACTORS FOR AWARD 59-65

OFFER (Must be fully completed by offeror)

NOTE: Item 12 does not apply if the solicitation includes the provisions at AMS 3.2.2.3-2, Minimum Offer Acceptance Period.

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

(See Section I, AMS 3.3.1-6)

10 CALENDAR DAYS (%) 20 CALENDAR DAYS (%) 30 CALENDAR DAYS (%) CALENDAR DAYS(%)

14. ACKNOWLEDGMENT OF AMENDMENTS

(The offeror acknowledges receipt of amendments to the SOLICITATION for offerors and related documents numbered and dated):

AMENDMENT NO. DATE AMENDMENT NO. DATE

0001 9/30/19

15A. NAME AND

ADDRESS

OF OFFER-

OR

CODE FACILITY 16. NAME AND THE TITLE OF PERSON AUTHORIZED TO SIGN OFFER

(Type or print)

15B. TELEPHONE NUMBER 15C. CHECK IF REMITTANCE ADDRESS IS

DIFFERENT FROM ABOVE - ENTER SUCH

ADDRESS IN SCHEDULE.

17. SIGNATURE 18. OFFER DATE

AREA CODE NUMBER EXT.

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

22. RESERVED 23. SUBMIT INVOICES TO ADDRESS SHOWN IN ITEM

(4 copies unless otherwise specified)

24. ADMINISTERED BY (If other than Item 7) 25. PAYMENT WILL BE MADE BY CODE

26. NAME OF CONTRACTING OFFICER (Type or print) 27. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

28. AWARD DATE

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

OMB Control No. 2120-0595 (SF-33) FAA Template No. 2 (07/17) mailto:oloria.j.crawford@faa.gov

FAA Social Media Software Screening Information Request SIR No. 693KA9-19-R-00022

Section B - Supplies or Services and Price/Cost

PART I - SECTION B

SUPPLIES/SERVICES & PRICE/COST

B.1 GENERAL

This fixed price contract supports the FAA’s Office of Communications (AOC) by providing a commercially available, software platform to track, collect, analyze and report metrics to senior executives and management on social media platforms.

B.2 BASE AND OPTION PERIODS

The term of this contract includes a one (1) year base period and four (4) one-year option periods for a total of up to five (5) years.

B.3 PRICING / CLIN STRUCTURE

The following section provides the Pricing/CLIN structure for this contract. Services performed under all CLINs in this Section must be in accordance with Section C, Statement of Work.

CLIN Description Unit Price Unit QTY Extended Amount

0001 Software Platform Usage Fee – Base Year

$ Each 1 $

0002 Software Platform Usage Fee – Option Year One

$ Each 1 $

0003 Software Platform Usage Fee – Option Year Two

$ Each 1 $

0004 Software Platform Usage Fee – Option Year Three

$ Each 1 $

0005 Software Platform Usage Fee – Option Year Four

$ Each 1 $

Total Price - All Years $

(End of Section B)

Section C – Description/Specifications/Work Statement

PART I - SECTION C

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

C.1 BACKGROUND

The Federal Aviation Administration (FAA) Office of Communications (AOC) is responsible for the policy, direction, and management of the agency’s communications programs for the public, the aviation community, the news media, and FAA’s employees nationwide. The AOC’s Social Media Team has the overall responsibility for managing the FAA’s presence on various social media platforms (including Twitter, Facebook, Instagram, and LinkedIn).

The AOC Social Media Team works with all lines of business within the FAA to create digital safety campaigns and strategies and must have the ability to report to senior level executives and management on the performance of strategies using specific metrics. AOC requires a platform to help accomplish these responsibilities with the overall goal of supporting AOC’s mission by defining, developing and delivering a social media presence that contributes to the FAA’s mission of safety and efficiency for the flying public and FAA employees.

In an effort to establish a baseline for making improvements to the FAA’s social media presence, the FAA implemented a customer satisfaction survey to measure the overall public satisfaction with

FAA.gov. As many Federal websites use the same survey, AOC is able to compare its customer satisfaction score with those of other Federal agencies. FAA seeks to continually improve the public website customer satisfaction score and rank among the agencies with the highest satisfaction ratings. To that end, the FAA has been successful: at the 2003 survey launch, the satisfaction value was a 65; in 2015, that figure had risen to a 76. These scores place FAA in the upper tier of all Federal websites and make it one of the leaders among federal regulatory websites.

However, at the same time scores have been rising, user expectations have also risen. The FAA must continue to improve its online services and offerings if it expects to maintain its position as one of the best websites in government.

C.2 OBJECTIVES

The objective of this SOW is to procure a platform to track, collect, analyze and report metrics to senior executives and management on social media platforms. Using metrics from this platform the

FAA will:

• Increase and improve digital engagement with internal and external customers

• Drive traffic to the FAA.gov website to educate and connect people with safety information

• Track stories, incidents and mentions related to the Department of Transportation and the

FAA

• Provide faster and more efficient customer service

• Generate metric reports through social analytics tool that provides data of FAA posts as well as public inquiries

C.4 SCOPE

The purpose of this acquisition is to obtain support via a social media listening tool to the Office of Communications. The primary outcome of this support will be to improve engagement and reporting ability to senior management, and internal and external customers. Support will be provided in both platform capabilities and customer service support.

All tool analytics must include, but are not limited to, impressions, shares, likes, reactions, comments, engagement rate and potential reach. Tool analytics must allow for scheduling, tagging and the assignment of work to other team members.

FAA objectives for this acquisition include the following:

1) Increase and improve digital engagement with internal and external customers

● Answer public inquires 24/7

● Mentions and replies

● Likes, shares, and comments per post

● Video metrics - views, minutes viewed, 3 second views, 10 second views, average watch time, and audience retention

2) Drive traffic to the FAA.gov website to educate and connect people with safety information

● Traffic from social media

● Share of overall traffic

● Bounce rate of social media traffic

● Clicks on your social media posts

3) Track stories, incidents and mentions related to the Department of Transportation and the FAA

● Conversion of leads from social media

● Identify trends and opportunities for improved communications

● Ability to track and report metrics on shares, mentions, and articles posted about the FAA

● Identify industry influencers

4) Provide faster and more efficient customer service

● Response time

● Number of support questions

● Driving users to updated content on FAA.gov

5) Generate metric reports through social analytics tool that provides data about FAA posts as well as public inquiries

● Suggestions or feedback from social media

● Customer (public) questions

● Product/content improvements made from those suggestions

● Engagement metrics; reach, mentions, shares, likes, comments and effective communication to our users

C.5 TASK REQUIREMENTS

C.5.1 Post Award Conference

The Government will conduct a post award conference meeting with the Contractor. The

Government plans to conduct this meeting within ten (10) business days after contract award with a date, time, and location determined by the Government or by telecom. The purpose of the meeting is to review the contract and SOW requirements to ensure the Contractor has a clear understanding of the scope of work.

C.5.2 Technical Capabilities of the Social Media Listening Tool

The Social Media Tool must provide all of the following Primary Capabilities:

1. Minimum of 7 authorized users (must have reasonable flexibility to add users)

2. 20 (or more) searches: must contain a hyperlink to the original source.

3. 20 (or more) dashboards: must be customizable based on customer’s needs and must display analytics and results from every search.

4. Social media listening tool: desktop and mobile application (must be accessible by iOS or Android) to perform the listed functions.

5. Ability to build reports, add posts, tag aviation safety campaigns, schedule posts, correlate tags, or ad hoc reporting.

6. Search results from Twitter, Facebook, Instagram, LinkedIn and website comment sections.

7. Search results can be visualized alongside other content types in integrated dashboards.

8. Search results can be exported in PDF, image, or Excel formats.

9. Schedule posts 24 hours a day, 7 days a week.

10. Daily email and ad-hoc dashboard reports 24 hours a day, 7 days a week.

11. Provide the necessary report assistance and training to the social media team on a timely basis to build various reports.

12. Receive notifications through email or text message about keywords used for emergencies or during incidents.

13. Suggested automated Twitter responses to frequently asked questions.

14. Ability to email and archive press releases and media advisories.

In addition, the tool must provide the following secondary/additional capabilities (final list to depend on selected contractor and its proposed secondary capabilities):

# Secondary/Additional Capabilities

1. Have the ability to track and file public inquires 24/7 through direct messages.

2. Track mentions and replies on all social media platforms.

3. Track and report on reach, impressions, views, likes, shares, and comments per post and track against averages.

4. Video metrics – views, minutes viewed, 3 second views, 10 second views, average watch time, and audience retention.

5. Monitor traffic to the FAA.gov website from our social media posts to educate and connect people with safety information.

6. Monitor and report traffic from social media accounts outside the FAA.

7. Provide metrics and data on overall traffic to FAA social media accounts.

8. Provide bounce rate of social media traffic.

9. Ability to track stories, incidents and mentions related to the Department of Transportation and the FAA.

10. Ability to download data regarding digital content that was posted by the FAA on each approved platform (5).

11. Track clicks to FAA.gov and public engagement on all FAA social media posts.

12. Identify data trends and opportunities to educate the traveling the public on weather delays.

13. Provide and identify shares, questions and mentions posted to FAA social media accounts.

14. Identify key stakeholders that amplify our safety messages to account influencers that engage with our digital content.

15. Ability to link news media accounts to outreach strategies for aviation safety.

C.5.3 Training and Operational Support

The Contractor must provide remote training to an initial group of FAA users to walk them through the tool’s functions and later on any new functions of the tool that become available during the performance period of the contract. The Contractor must also provide remote operational assistance to the FAA in creating deliverables from the tool for FAA customers.

C.6 PERIOD OF PERFORMANCE

The period of performance is five years, consisting of one base year (12 months) and four one-year options.

C.7 PLACE OF PERFORMANCE

The primary place of performance is through virtual support from the Contractor’s location. In-person assistance or training required will be at FAA Headquarters in Washington, DC.

(End of Section C)

Part I – The Schedule Section D – Packaging and Marking

PART I - SECTION D

PACKAGING AND MARKING

D.1 PACKING AND PACKAGING

All deliverables under this contract must be preserved and packaged in accordance with the most economical and best commercial practices to assure delivery at the destination and to prevent deterioration and damage due to shipping, handling and storage hazards.

D.2 GENERAL MARKING

In addition to information provided with shipping instructions, all deliverables must be marked on the outside of the packaging with the following:

1. FAA contract number;

2. Contractor's name and address; and

3. List of contents.

D.3 TRANSMISSION OF DELIVERABLES

All deliverable items required by this contract will be shipped F.O.B. destination, within the consignee’s premises, with all mailing and transport expenses prepaid by the Contractor.

(End of Section D)

Section E – Inspection and Acceptance

PART I - SECTION E

INSPECTION AND ACCEPTANCE

E.1 3.1-1 CLAUSES AND PROVISIONS INCORPORATED BY REFERENCE (JULY

2011) This screening information request (SIR) incorporates by reference the provisions or clauses listed below with the same force and effect as if they were given in full text.

Upon request, the Contracting Officer will make the full text available, or Offeror’s and Contractors may obtain the full text via Internet at:

https://conwrite.faa.gov/cwcategorylist.cfm.

(End of Clause)

3.10.4-4 Inspection of Services - Both Fixed-Price & Cost Reimbursement (April 1996)

E.2 INSPECTION AND ACCEPTANCE

(a) The Contracting Officer (CO), or the Contracting Officer’s Representative (COR), listed in Section G.1, as the CO’s duly authorized representative, is authorized to perform inspection on behalf of the Government for the purpose of acceptance of all services to be provided.

(b) Inspection, review or the anticipation of acceptance/approval of a contract item in the course of its preparation will not be construed as assurance of acceptance of the finished product.

(c) Final acceptance of all deliverable items will be made, in writing, by the Contracting Officer.

(End of Section E) https://conwrite.faa.gov/cwcategorylist.cfm

Section F – Deliverables or Performance

PART I - SECTION F

DELIVERIES OR PERFORMANCE

F.1 3.1-1 CLAUSES AND PROVISIONS INCORPORATED BY REFERENCE (JULY

2011)

This screening information request (SIR) incorporates by reference the provisions or clauses listed below with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make the full text available, or Offeror’s and Contractors may obtain the full text via Internet at:

https://conwrite.faa.gov/cwcategorylist.cfm.

3.10.1-9 Stop-Work Order (October 1996) 3.10.1-24 Notice of Delay (March 2009) 3.11-34 F.O.B. Destination (April 1999)

F.2 PERIOD OF PERFORMANCE

The period of performance for the base year will begin on the date of award or the effective date of the contract.

Base Year Date of Award through 12 months thereafter Option Year One 13th month through 24th month Option Year Two 25th month through 36th month Option Year Three 37th month through 48th month Option Year Four 49th month through 60th month

F.3 PLACE OF PERFORMANCE

Services specified under this contract must be performed at the Contractor’s facility or as otherwise directed by the FAA.

(End of Section F) https://conwrite.faa.gov/cwcategorylist.cfm

Section G – Contract Administrative Data

PART I - SECTION G

CONTRACT ADMINISTRATION DATA

G.1 CONTRACT ADMINISTRATION (FAA)

a. Contracting Officer:

FEDERAL AVIATION ADMINISTRATION

Attn: Toloria J. Crawford 800 Independence Avenue, S.W., Room 406W Washington, DC 20591 Phone: 202-267-4048 Email: toloria.j.crawford@faa.gov

The Contracting Officer assigned to this contract has responsibility for ensuring the performance of all necessary actions for effective contracting, ensuring compliance with the terms of the contract, and safeguarding the interests of the United States in its contractual relationships. In this regard, the Contracting Officer is the only individual who has the authority to enter into, administer, or terminate this contract. In addition, the Contracting Officer is the only person authorized to approve changes to any of the requirements under this contract, and notwithstanding any provision contained elsewhere in this contract, the said authority remains solely with the Contracting Officer.

The Contractor must immediately notify the Contracting Officer for clarification when a question arises regarding the authority of any person to act for the Contracting Officer under the contract or when the Contractor receives direction that appears outside contract scope.

It is the responsibility of the Contractor to contact the Contracting Officer immediately if there is even the appearance of any technical direction that is or may be outside the scope of the contract. Costs incurred that were not authorized by the Contracting Officer and work outside the scope of the contract must be considered unallowable costs and will not be reimbursed by the Government.

b. Contracting Officer’s Representative (COR):

FEDERAL AVIATION ADMINISTRATION

Attn: To be provided at time of award 800 Independence Avenue, S.W.

Washington, DC 20591 Phone:

The COR is responsible for the technical administration of the contract and the technical liaison with the Contractor. The COR is not authorized to change the scope of work or specifications in the contract, to make any commitments or otherwise obligate the Government or authorize any changes which affect the contract price, delivery schedule, period of performance, or other terms and conditions of the contract.

The COR is responsible for monitoring progress and overall technical management of the work hereunder and must be contacted regarding questions or problems of a technical nature.

mailto:toloria.j.crawford@faa.gov

In no event, however, will any understanding or agreement, modification, change order, or other matter deviating from the terms of the contract between the Contractor and any person other than the Contracting Officer be effective or binding upon the Government, unless a contract modification or letter of direction is executed by the Contracting Officer prior to completion of this contract.

On all matters that pertain to contract terms, the Contractor will contact the Contracting Officer. When the COR requests effort that may be outside the existing scope of the contract, the Contractor must promptly notify the Contracting Officer. The Contractor under such request will take no action unless and until the Contracting Officer has issued a letter of direction or a contract modification. (See also section G.2 below.)

G.2 3.10.1-22 CONTRACTING OFFICER’S REPRESENTATIVE (April 2012)

(a) The Contracting Officer may designate other Government personnel (known as the Contracting Officer's Representative) to act as his or her authorized representative for contract administration functions which do not involve changes to the scope, price, schedule, or terms and conditions of the contract. The designation will be in writing, signed by the Contracting Officer, and will set forth the authorities and limitations of the representative(s) under the contract. Such designation will not contain authority to sign contractual documents, order contract changes, modify contract terms, or create any commitment or liability on the part of the Government different from that set forth in the contract.

(b) The Contractor will immediately contact the Contracting Officer if there is any question regarding the authority of an individual to act on behalf of the Contracting Officer under this contract.

G.3 CORRESPONDENCE PROCEDURES

To promote timely and effective contract administration, correspondence submitted under this contract (except invoices and deliverable items) must be subject to the following procedures:

(a) Correspondence of a routine nature must be addressed to the designated COR with an information copy of the correspondence to the Contracting Officer listed in G.1.

(b) Other considerations including technical correspondence involving technical issues and correspondence proposing or otherwise involving waivers, deviations or modifications to the contract, must be addressed to the Contracting Officer listed in G.1, with information copies to the COR.

(c) All correspondence must include the contract number.

G.4 ELECTRONIC COMMUNICATIONS

The Contractor must assure an electronic means for communicating with FAA personnel.

The Contractor must ensure that the communications are compatible with the FAA’s electronic mail system and software, which is Microsoft Outlook. The Contractor must also ensure that the Contractor’s electronic mail has the capability to receive and retrieve attachments.

All contract reports/deliverables, including invoices, must be made in electronic format with all linkages and interdependencies readily traceable.

G.5 INTERPRETATION OR MODIFICATION

No verbal statement by any person, and no written statement by anyone other than the Contracting Officer, or his/her authorized representative acting within the scope of his/her authority, will be interpreted as modifying or otherwise affecting the terms of this solicitation or any resulting contract. All requests for interpretation or modification will be made in writing to the Contracting Officer.

G.6 BILLING INSTRUCTIONS

(a) Invoices must be submitted monthly in accordance with AMS 3.2.4-5, Allowable Cost and Payment (July 2017). Payment is subject to review, approval and certification by the CO and COR. In the event of questioned costs, the CO may withhold any or all invoice amounts until the Contractor provides all required data to the satisfaction of the CO. The payment will be made pursuant to FAA AMS 3.3.1-34 Payment by Electronic Funds Transfer/Central Contractor Registration.

(b) Compliance with these instructions will reduce correspondence and other causes for delay to a minimum, and will thus promote prompt payments to the Contractor. Invoices must be submitted no more frequently than once per month unless prior written consent is obtained from the CO and supporting cost documentation is as described in this section.

(c) Invoices must be submitted in soft copy as established below:

Accounts Payable Email copy to:

(9-AMC-AMZ-FAA-

APInvoices@faa.gov

Monthly

Contracting Officer and

COR

Email copy. Concurrently with submittal to Accounts Payable, submit one signed copy in PDF format.

mailto:9-AMC-AMZ-FAA-APInvoices@faa.gov mailto:9-AMC-AMZ-FAA-APInvoices@faa.gov

(d) Upon completion, termination, or expiration of the contract, the Contractor must submit a final voucher clearly marked “FINAL”. The final voucher must contain an itemized accounting of total contract costs that includes:

• Certification that all contractual requirements have been satisfied; and

• Certification that all previous Contractor vouchers have been paid.

G.9 RELEASE OF GOVERNMENT OBLIGATION

The Contractor, and each assignee under an assignment entered into under this contract, and in effect at the time of final payment under this contract, must execute and deliver, as a condition precedent to final payment under this contract, a release discharging the Government, its officers, agents, and employees of and from all liabilities, obligations, and claims arising out of or under this contract, subject only to the following exceptions:

Specified claims in stated amounts, or in estimated amounts if the amounts are not susceptible of exact statement by the Contractor; and

Claims, together with reasonable incidental expenses, based upon the liabilities of the Contractor to third parties arising out of performing this contract, that are not known to the

Contractor on the date of the execution of the release, and of which the Contractor gives notice in writing to the Contracting Officer not more than one (1) year after the date of the release or the date of any notice to the Contractor that the FAA is prepared to make final payment, whichever is earlier.

If the release contains such exceptions, whether to accept it and issue final payment is within the sole discretion of the FAA Contracting Officer

G.10 CONTRACTORS REMITTANCE ADDRESS

Electronic payment sent to: TBD Bank Information: TBD Title on Bank Account: TBD EFT Information: TBD Routing/ABA Number: TBD Bank Account Number: TBD Bank Contact: TBD Contractor Implementation Contact: TBD

G.11 REPORTS OF PROBLEMS

In addition to the Weekly Reports specified in the Statement of Work, the Contractor must bring actual or potential problems to the attention of the Contracting Officer and/or COR as soon as they are known. Oral reports must be followed by written narrative reports to the

Contracting Officer within 5 working days.

(End of Section G)

Section H – Special Contract Provisions

PART I - SECTION H

SPECIAL CONTRACT PROVISIONS

H.1 FAA ACQUISITION MANAGEMENT SYSTEM CLAUSES

INCORPORATED IN FULL TEXT

3.1.9-1 Electronic Commerce and Signature (July 2018)

(a) The Electronic Signatures in Global and National Commerce Act (E-SIGN) establishes a legal equivalence between:

(1) Contracts written on paper and contracts in electronic form;

(2) Pen-and-ink signatures and electronic signatures; and

(3) Other legally-required written records and the same information in electronic form.

(b) With the submission of an offer, the offeror acknowledges and accepts the utilization of electronic commerce as part of the requirements of this solicitation and the resultant contract.

(c) Certain documents may need to be provided or maintained in original form, such as large scale drawings impractical to convert to electronic format or a document with a raised seal signifying authenticity. This clause does not change or affect any other requirements that a document must be in paper format to satisfy legal requirements such as for certain real estate transactions.

(d) The use of electronic signature technology is authorized under this solicitation and the resulting contract.

(e) Contractors must not digitally sign any documents with software that uses the Secure Hash Algorithm 1 (SHA-1). All digitally signed documents and contracts sent to the FAA must use a SHA-256 or higher hash algorithm. This is based on the National Institute of Standards and Technology (NIST) Policy Statement on Hash Functions dated August 5, 2015. Further guidance on the use of SHA-256 is in NIST Special Publication (SP) 800-57 Part 1, section

5.6.2 as amended and SP 800-131A, Revision 1 dated November 6, 2015. Additional guidance on the use of SHA-3 is in NIST SP 800-185 as amended.

(f) Contractors do not have to update documents previously digitally signed using SHA-1 hash algorithms unless the document requires updating. The FAA and contractors may continue to use SHA-1 for the following applications: Verifying old digital signatures and time stamps, generating and verifying hash-based message authentication codes (HMACs), key derivation functions (KDFs), and random bit/number generation.

3.13-15 Confidentiality of Data and Information (November 2016)

(a) In performance of this contract, the contractor and any of its subcontractors, may need access to and use various data and information in the possession of the Government.This data and information may have been obtained under conditions which restrict the Government's right to use and disclose this data and information or which may be adverse to the interests of the Government or other parties if it is disseminated or used in a capacity other than in performance of this contract. Therefore, the contractor and its subcontractors agree to abide by any restrictive use conditions on such data and not to: (1) knowingly disclose such data and information to others without written authorization from the Contracting Officer, unless it is already publically available; or (2) use for any purpose other than the performance of this contract any data or information which bears a restrictive marking or legend which the contractor has gained access to through the performance of this contract, or information that should be marked according to FAA Order 1600.75 "Protecting Sensitive Unclassified Information (SUI)". For the sole purpose of this clause, "information" means any communication or representation of knowledge such as facts, data, or opinions in any medium or form, including textual, numerical, graphic, cartographic, narrative or visual form.

(b) In the event the work required to be performed under this contract requires access to proprietary data and information of other companies, the contractor must obtain agreement from such other companies for such use unless such data are provided or made available to the contractor by the Government. Two copies of such company-to-company agreements must be furnished promptly to the Contracting Officer for information only. These agreements must prescribe the scope of authorized use and disclosure of the proprietary data and information as well as any other terms and conditions to be agreed upon between the parties thereto. It is agreed by the contractor that any such data or information, whether obtained by the contractor pursuant to the aforesaid agreement or from the Government, must be protected from unauthorized use by or unauthorized disclosure to any individual, corporation, or organization so long as it remains proprietary.

(c) The contractor agrees to conduct formal training to make employees aware of the requirement to maintain confidentiality of data and information as required above., The contractor must obtain from each employee in connection with this contract a signed Non-Disclosure Agreement.

This agreement must provide that the employee will not, during employment or anytime thereafter, disclose or use for current or future benefit of any party any of the data (to include any form of Sensitive Unclassified Information (SUI) described in FAA Order 1600.75) or information not publically available received in connection with the work under the contract.

(d) The contractor agrees to hold the Government harmless and indemnify the Government as to any cost/loss resulting from the unauthorized use or disclosure of third party data or software by the contractor, its employees, subcontractors, or agents.

(e) The contractor agrees to include the substance of this clause in all subcontracts awarded under this contract. The Contracting Officer will consider case-by-case exceptions to this requirement for individual subcontracts in the event that: (1) the contractor considers this clause to be inappropriate and unnecessary in the case of a particular subcontract; (2) the contractor provides a written statement affirming absolute unwillingness of a subcontractor to perform, absent some relief from the substance of this prohibition and the reason why; (3) use of an alternate subcontract source would unreasonably detract from the quality of effort; and (4) the contractor provides the Contracting Officer timely written advance notice of these and any other extenuating circumstances.

(f) Except as the Contracting Officer specifically authorizes in writing, upon completion of all work under this contract, the contractor must return all such data and information described above obtained from the Government, including all copies, modifications, adaptations, or combinations thereof, to the Contracting Officer. Data obtained from another company must be disposed of in accordance with the contractor's agreement with that company, or if the agreement makes no provision for disposition, must be returned to that company. The contractor must further certify in writing to the CO that all copies, modifications, adaptations, or combinations of such data or information which cannot reasonably be returned to the Contracting Officer (or to the appropriate company), have been deleted from the contractor's (and any subcontractor's) records and destroyed. The FAA reserves the right to audit the deletion. The FAA must provide notice of the audit 10 calendar days prior to the audit.

(g) These restrictions do not limit the contractor's (or subcontractor's) right to use and disclose any data and information obtained from another source without restriction.

(End of clause)

H.2 REPRESENTATIONS AND CERTIFICATIONS

Representations and Certifications executed by the Contractor under Section K herein and included in the response to the SIR must be deemed to be incorporated herein by reference and made a part of the contract.

H.3 INTERPRETATION OF CONTRACT (NOTICE OF AMBIGUITIES)

(a) This written contract and any and all identified writings or documents incorporated by reference herein or physically attached hereto, constitute the parties' complete agreement, and no other prior or contemporaneous agreements either written or oral must be considered to change, modify or contradict it. Any ambiguity in the contract will not be strictly construed against the drafter of the contract language, but must be resolved by applying the most reasonable interpretation under the circumstances, giving full consideration to the intentions of the parties at the time of contracting.

(b) It is the obligation of the Contractor to exercise due diligence to discover and to bring to the attention of the Contracting Officer at the earliest possible time, any ambiguities, discrepancies, inconsistencies, or conflicts in or between the specifications and the applicable drawings or other documents incorporated by reference herein. Failure to comply with such obligations may be deemed a waiver and release of any and all claims for extra costs or delays arising out of such ambiguities, discrepancies, inconsistencies and conflicts.

H.4 FAA RIGHT TO PERFORM OR CONTRACT

The Government reserves the right to accomplish any work within the scope of this contract either by Government personnel or by another separate contract.

H.5 PERSONAL SERVICES

(a) No personal services must be performed under this Contract. No Contractor employee will be directly supervised by the Government. All individual Contractor employee assignments, and daily work direction, must be given by the applicable Contractor supervisor. If the Contractor believes that any Government action or communication has been given that would create a personal services relationship between the Government and any Contractor employee, the Contractor must promptly notify the Contracting Officer of this communication or action.

(b) The Contractor must not perform any inherently governmental functions under this contract. No Contractor employee may hold him or herself out to be a Government employee, agent or representative. No Contractor employee may state orally or in writing at any time that he or she is acting on behalf of the Government. In all communications with third parties in connection with this contract, Contractor employees must identify themselves as Contractor employees and specify the name of the company for which they work. In all communications with other Government Contractors in connection with this contract, the Contractor employees must state that they have no authority to in any way change the contract and that if the other Contractor believes this communication to be a direction to change its contract, it should notify the Contracting Officer for that contract and not carry out the direction until a clarification has been issued by the Contracting Officer.

(c) The Contractor must insure that all of its employees working on this contract are informed of the substance of this clause. Nothing in this clause must limit the Government’s rights in any way under any other provision of the contract, including those related to the Government’s right to inspect and accept the services to be performed under this Contract.

The substance of this clause must be included in all subcontracts at any tier.

H.6 SECURITY OF GOVERNMENT INFORMATION SYSTEMS

When using computer, network, and/or communication systems operated by or on behalf of the FAA, the Contractor must comply with the security requirements outlined in OMB Circular A- 130 Appendix III, Security of Federal Automated Information Resources, the DOT Information Systems Security Guide (DOT H 1350.250), DOT Network Security Guide (DOT H 1350.251), and FAA Security Orders, including FAA Personnel Security Order 1600.1, and FAA Order 1370.82, Information Systems Security. Contractor personnel must complete annual Information System Security LOB Awareness Training and any other security training required by the DOT/FAA. Documentation of completed training must be submitted to the CO via e-mail.

H.7 NOTIFICATION OF DEBARMENT/SUSPENSION STATUS

The Contractor and its subcontractors must provide immediate notice to the CO in the event of being suspended, debarred or declared ineligible by any Federal Government Agency or Department, or upon receipt of a notice of proposed suspension, debarment or ineligibility from any Federal Government Agency or Department during the performance of this contract.

H.8 DISSEMINATION OF CONTRACT INFORMATION

The Contractor must not publish, permit to be published, or distribute for public consumption any information, oral or written, concerning the results or conclusions made pursuant to the performance of this contract, without the prior written consent of the CO. This statement includes seminars, professional society meeting and conferences, and meetings with foreign dignitaries both government and from the private sector. Soft copies of any material proposed to be published or distributed must be submitted to the CO. The following schedule is established as a guideline when requesting consent (business days):

a. Written information - 20 days

b. Oral information - 20 days

c. Congressional information - 15 days

For any Contractor proposals for prospective work, exclusive of this contract, for which the Contractor may employ information generated in the performance of this contract, the Contractor must request in writing and obtain permission in writing from the CO before submitting such information as part of a proposal. Such request must include a brief description of the requirement for which the Contractor is proposing and indicate the Government or business entity to which the proposal is being submitted.

H.9 SAVE HARMLESS AND INDEMNITY AGREEMENT

Only to the extent of its direct responsibility, the Contractor must save and keep harmless and indemnify the Government against any and all liability, claims, and costs of whatever kind and nature, for injury to or death of a person or persons and for loss or damage to any property (Government or otherwise) occurring in connection with or arising out of the occupancy, use, service, operations, or performance of work in connection with this contract, resulting from the negligent acts, fault or omissions of the Contractor, any subcontractor, or any employee, agent, or representative of the Contractor or any subcontractor.

H.10 SECTION 508 OF THE REHABILITATION ACT AMENDMENT OF 1998

The Contractor must comply with the applicable portions of Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. § 794d) and as implemented by 36 C.F.R. part 1194, to ensure that Federal employees with disabilities have access to and use of information and data that is comparable to the access and use by Federal employees who are not individuals with disabilities. Section 508 does not require the installation of specific accessibility-related software or the attachment of an assistive technology device at a workstation of a Federal employee who is not an individual with a disability.

H.11 EXERCISE OF OPTIONS

Any option, if exercised, will be by the Contracting Officer’s issuance of a unilateral signed modification to this contract. Within the timeframes set forth below, the Contracting Officer may require the Contractor to furnish the services set forth in Section B for CLINs 0002 through 0005:

CLIN(s) Option Exercise Date/Timeframe

0002 Within 1 year after Contract Award

Within 1 year after exercise of Option CLIN 0002

Within 1 year after exercise of Option CLIN 0003

Within 1 year after exercise of Option CLIN 0004

(End of Section H)

Part II – Section I Contract Clauses

PART II - SECTION I

CONTRACT CLAUSES

AMS Clauses incorporated into this SIR reflect updates through FAA Acquisition Management System Clause Change 97 – July 2019

I.1 3.1-1 CLAUSES AND PROVISIONS INCORPORATED BY REFERENCE (July

2019) This Screening Information Request (SIR) or contract, as applicable, incorporates by reference the provisions or clauses listed below with the same force and effect as if they were given in full text. Upon request, the Contracting Officer (CO) will make the full text available, or Offerors and contractors may obtain the full text via Internet at: https://fast.faa.gov/contractclauses.cfm.

(End of clause)

3.1.7-1 Exclusion from Future Agency Contracts (July 2018) 3.1.7-2 Organizational Conflicts of Interest (July 2018) 3.1.7-4 Organizational Conflict of Interest - Mitigation Plan Required (April 2012) 3.1.7-5 Disclosure of Conflicts of Interest (July 2018) 3.1.8-1 Cancellation, Rescission and Recovery of Funds for Illegal or Improper

Activity (October 2014) 3.1.8-2 Price or Fee Adjustment for Illegal or Improper Activity (October 2014)

3.2.2.3-33 Order of Precedence (March 2009) 3.2.2.3-83 Prohibition against Contracting with Inverted Domestic Corporations (October 2015) 3.2.2.7-6 Protecting the Government’s Interest when Subcontracting with Contractors

Debarred, Suspended, or Proposed for Debarment (April 2011) 3.2.2.7-8 Disclosure of Team Arrangements (April 2008) 3.2.2.3-29 Integrity of Unit Prices (July 2004) 3.2.5-1 Officials Not to Benefit (April 1996) 3.2.5-3 Gratuities or Gifts (January 1999) 3.2.5-4 Contingent Fees (October 1996) 3.2.5-5 Anti-Kickback Procedures (October 2010) 3.2.5-6 Restrictions on Subcontractor Sales to the FAA (April 1996) 3.2.5-6 Alternate I Restrictions on Subcontractor Sales to the FAA (April 1996) 3.2.5-8 Whistleblower Protection for Contractor Employees (April 1996) 3.2.5-13 Contractor Code of Business Ethics and Conduct (April 2010) 3.2.5-14 Display of Hotline Poster(s) (April 2008) 3.2.5-15 ATTORNEY-CLIENT PRIVILEGE (January 2016) 3.3.1-1 Payments (July 2018) 3.3.1-6 Discounts for Prompt Payment (July 2018) 3.3.1-15 Assignment of Claims (July 2018) https://fast.faa.gov/contractclauses.cfm

3.3.1-17 Prompt Payment (July 2018) 3.3.1-20 Providing Accelerated Payment to Small Business Subcontractors (October

2012) 3.3.1-34 Payment By Electronic Funds Transfer- System for Award Management (July

2018) 3.4.1-13 Errors and Omissions (July 1996) 3.4.2-6 Taxes - Contracts Performed in U.S. Possessions or Puerto Rico (October

1996) 3.4.2-8 Federal, State, and Local Taxes - Fixed Price Contract (July 2019) 3.5-1 Authorization and Consent (January 2019) 3.5-2 Notice and Assistance Regarding Patent and Copyright Infringement (January

2009) 3.5-13 Rights in Data – General (January 2009) 3.5-13 Alternate III Rights in Data – General (October 2014) 3.5-14 Representation of Limited Rights Data and Restricted Computer Software

(January 2010) 3.5-15 Additional Data Requirements (January 2009) 3.6.1-3 Utilization of Small, Small Disadvantaged, Women-Owned, and Service-

Disabled Veteran Owned Small Business Concerns (March 2009) 3.6.1-7 Limitations on Subcontracting (April 2016) 3.6.1-15 Post-Award Small Business Program Re-representation (October 2016) 3.6.2-2 Convict Labor (April 1996) 3.6.2-6 Previous Contracts and Compliance Reports (May 1997) 3.6.2-9 Equal Opportunity (Oct 2018) 3.6.2-12 Equal Opportunity for Veterans (October 18) 3.6.2-13 Affirmative Action for Workers with Disabilities (October 2010) 3.6.2-14 Employment Reports on Veterans (January 2011) 3.6.2-39 Trafficking in Persons (April 2019) 3.6.2-44 Notification of Employee Rights under the National Labor Relations Act

(January 2012) 3.6.3-16 Drug Free Workplace (March 2009) 3.6.3-23 Delivery of Electronic and Paper Documents (October 2016) 3.6.4-10 Restrictions on Certain Foreign Purchases (January 2010) 3.6.4-19 Prohibition Contracting with Entities Engaging in Certain Activities or

Transactions Related to Iran- Representation and Certifications (April 2013) 3.6.5-1 Utilization of Indian Organizations and Indian Owned Economic Enterprises

(March 2009) 3.8.2-19 Prohibition on Advertising (October 1996) 3.9.1-1 Contract Disputes (October 2011) 3.9.1-2 Protest After Award (August 1997) 3.10.1-7 Bankruptcy (April 1996) 3.10.1-12 Changes – Fixed Price (April 1996) 3.10.1-12 Alternate II Changes – Fixed Price (April 1996) 3.10.1-25 Novation and Change-Of-Name Agreements (October 2007) 3.10.1-26 Contractor Performance Assessment Reporting System (April 2013) 3.10.3-2 Government Property - Basic Clause (April 2019)

3.10.6-1 Termination for Convenience of the Government (Fixed Price) (October 1996) 3.10.6-4 Default (Fixed-Price Supply and Service) (October 1996) 3.13-5 Seat Belt Use by Contractor Employees (October 2001) 3.13-11 Plain Language (July 2006) 3.13-13 Contractor Policy to Ban Text Messaging While Driving (January 2011) 3.13-14 Reporting Executive Compensation and First-Tier

Subcontract Awards (January 2018) 3.14-2 Contractor Personnel Suitability Requirements (January 2019) 3.14-3 Foreign Nationals as Contractor Employees (January 2019) 3.14-4 Access to FAA Facilities, Systems, Government Property, and Sensitive

Information (January 2019)

I.2 3.1.7-6 Disclosure of Certain Employee Relationships (January 2019)

(a) The policy of the FAA is to avoid doing business with contractors, subcontractors, and consultants who have a conflict of interest or an appearance of a conflict of interest. The purpose of this policy is to maintain the highest level of integrity within its workforce and to ensure that the award of procurement contracts is based upon fairness and merit.

(b) The contractor must provide to the Contracting Officer the following information with its proposal and must provide an information update within 30 days of the award of a contract, any subcontract, or any consultant agreement, or within 30 days of the retention of a Subject Individual or former FAA employee subject to this clause:

(1) The names of all Subject Individuals who:

(i) participated in preparation of proposals for award; or

(ii) are planned to be used during performance; or

(iii) are used during performance; and

(2) The name of each individual, retained in any capacity by the contractor, who was employed by FAA during the five-year period immediately prior to the date of award; and

(3) The date on which the initial expression of interest in a future financial arrangement was discussed with the contractor by any former FAA employee whose name is required to be provided by the contractor pursuant to subparagraph (2); and

(4) The location where any Subject Individual or former FAA employee whose name is required to be provided by the contractor pursuant to subparagraphs (1) and (2), are expected to be assigned.

(c) "Subject Individual" means a current FAA employee's father, mother, son, daughter, brother, sister, uncle, aunt, first cousin, nephew, niece, husband, wife, father-in-law, mother-in-law, son-in-law, daughter-in-law, brother-in-law, sister-in-law, stepfather, stepmother, stepson, stepdaughter, stepbrother, stepsister, half brother, half sister, spouse of an in-law, or a member of his/her household.

(d) The contractor must incorporate this clause into all subcontracts or consultant agreements awarded under this contract and must further require that each such subcontractor or consultant incorporate this clause into all subcontracts or consultant agreements at any tier awarded under this contract unless the Contracting Officer determines otherwise.

(e) The information as it is submitted, must be certified as being true and correct. If there is no such information, the certification must so state.

(f) Remedies for nondisclosure: The following are possible remedies available to the FAA should a contractor misrepresent or refuse to disclose or misrepresent any information required by this clause:

(1) Termination of the contract.

(2) Exclusion from subsequent FAA contracts.

(3) Other remedial action as may be permitted or provided by law or regulation or policy or by the terms of the contract.

(g) Annual Certification. The contractor must provide annually, based on the anniversary date of contract award, the following certification in writing to the Contracting Officer:

ANNUAL CERTIFICATION OF DISCLOSURE OF CERTAIN EMPLOYEE

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The contractor represents and certifies that to the best of its knowledge and belief that during the prior 12 month…