L-5 Question and Answers Amendment 9_ Attachment - AIT-Strategy-FY20-25.pdf

TECHNOLOGY FOR TODAY.

INNOVATION FOR TOMORROW.

WE MAKE IT WORK.

OFFICE OF INFORMATION

& TECHNOLOGY AIT

PEOPLE FIRST POSITIVE INTENT TRANSPARENCY INNOVATION COLLABORATION INTEGRITY

STRATEGY FOR FY2020˜ 2025

GOAL

Develop a World Class Workforce Invest in the growth of our personnel, and the development of an innovative AIT culture, to enable effective service delivery.°

Objectives:

Identify and reinforce learning, development, career planning, and growth opportunities for our personnel

Reorient the workforce development program to help our personnel gain the skills needed to meet future demands

Become an organization of choice, known for fostering innovation, for both internal and external talent

GOAL

Operate for Excellence Optimize our service delivery model by enhancing processes, aligned to business priorities, to continuously improve performance.

Objectives:

Refine value-based, quantitative metrics to align with business priorities

Establish a single, enterprise-wide data source and method for performance monitoring and analysis

Standardize organizational and functional processes to deliver IT services with quality and speed

GOAL

Enable the Mission Leverage our partnerships to solve complex challenges using technology and data to advance the FAA’s mission.

Objectives:

Mature existing and establish new partnerships to gain insight into current and emerging challenges

Offer innovative technological solutions to address a broad range of complex mission needs

Consistently use reliable data in new and novel ways to answer questions with speed

GOAL

Secure the Enterprise Empower our stakeholders to develop and operate secure IT systems and services, and improve our understanding and response to evolving cyber threats.

Objectives:

Infuse cybersecurity best practices and emerging technologies in all facets of t FAA's information technologi to increase resiliency against cyber threats

Strengthen the security of th aviation ecosystem through ou collaboration with public and private entities, including the intelligence community

Accelerate the maturity and enforcement of our information security and privacy framework, policies, and toolsets across the FAA and its personnel he es e r

GOAL

Enable and Enhance the User Experience Advocate for the user by enabling and enhancing their service delivery experience and enabling intuitive IT solutions.

Objectives:

Gain an understanding of how our users make use of information technology, so that the services we provide support and enhance the work they do day to day

Incorporate usability and effciency into the design and development process to create user-centric solutions

Provide an opportunity for users to experience emerging technologies that can enhance their work performance

OUR VISION

Enabling FAA's mission with speed and excellence through reliable and innovative solutions.

OUR MISSION

We deliver core IT services to keep FAA employees connected and productive. We drive transformative IT efforts that move the FAA enterprise forward. And as a trusted advisor to our business partners, we develop innovative IT solutions to solve their complex challenges.