6913G625Q300015 SOW.pdf

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Licensing, maintenance/support, and escrow for the Acquisitions Dashboard
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6913G625Q300015
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This is a Statement of Work (SOW) for maintenance, licensing, and escrow services for the Office of Acquisitions Dashboard application at the US Department of Transportation's Volpe Center in Cambridge, MA. The dashboard was originally developed by i5 Services, LLC in FY 2015 to track purchase requests and contract status.

The SOW outlines three main requirements (CLINs): 1) Maintenance and support services including software updates, issue resolution within 1 business day, and weekly status reporting, 2) Annual software license agreement to be provided within 15 days of award, and 3) Annual software escrow with quarterly updates and verification testing. The period of performance runs from award through January 31, 2026. Work will be performed at the contractor's site. All deliverables including weekly status updates, license agreement, and escrow agreement must be submitted via email to the COR. The dashboard is currently hosted on-site at the Volpe Center and must comply with DOT IT security requirements.

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PR No. V2202090

STATEMENT OF WORK

Office of Acquisitions Dashboard Maintenance, License, and Escrow

US Department of Transportation/Volpe Center

1. Introduction/Background

In FY 2015, the Volpe Center’s Office of Acquisitions contracted with i5 Services, LLC to develop a dashboard application for the Office of Acquisitions. The Office of Acquisitions Dashboard is a web-based application that is intended to improve communications regarding the status of Purchase Requests (PRs) from the time of receipt by the Office of Acquisitions until award and to help acquisition staff and Contracting Officer’s Representatives (CORs) maintain visibility of awarded contracts/orders from award through closeout. It is also utilized the Office of Acquisitions' primary source of information for contract closeout status and reporting. The Office of Acquisition Dashboard is hosted on-site at the Volpe Center in Cambridge, MA.

2. Scope of Work

The Contractor shall provide the following in support of the Office of Acquisitions Dashboard application:

2.1 Maintenance and Support (CLIN 0100)

The Office of Acquisitions Dashboard application requires periodic software updates, maintenance and support to ensure that the application continues to function properly and to comply with DOT IT security requirements. The Contractor shall perform routine software maintenance, respond to and resolve issues reported by the Volpe Center application systems administrators, and address any application compatibility issues that arise with the standard Volpe computing environment.

The Contractor shall acknowledge receipt of reports of problems/issues within 1 business day. Problems/ issues will be reported to the Contractor at the following email address:

support@i5services.com. When issues are reported, status reports identifying the status of reported issues (if any) shall be provided weekly via email until the issue is resolved. Any software updates that will impact the Office of Acquisitions Dashboard application must be tested and approved by the Contracting Officer's Representative (COR) prior to being installed in the production environment.

2.2 Annual Software License (CLIN 0200)

The Contractor shall provide an annual software license agreement establishing the Government’s right to use the Office of Acquisitions Dashboard application. The license agreement shall be furnished within 15 days of purchase order award.

2.3 Annual Escrow (CLIN 0300)

The Contractor shall escrow the software source code to ensure continued maintenance of the software in the event that the licensor (the Contractor) files for bankruptcy or otherwise fails to maintain and update the software as promised in the software license agreement. The escrow fee shall include quarterly updates to the application software. The escrowed software shall have been tested and verified by the licensor. The Contractor shall furnish a copy of the escrow agreement to the Government within 15 days of purchase order award.

mailto:support@i5services.com

PR No. V2202090

3. Place of Performance

The work will be performed at the contractor’s site.

4. Period of Performance

The period of performance shall be from the date of award through January 31, 2026.

5. Deliverables

CLIN Deliverable Format Due 0100 Weekly Status Updates Via email Weekly throughout the purchase order POP (if any issues are reported during a given week)

0200 Annual Software License Agreement

Via email Within 15 days of award

0300 Annual Escrow Agreement Via email Within 15 days of award

Written deliverables must be provided to the appointed COR via email.

mailto:alison.fecht@dot.gov

File details come from the government source that posted it. Updated .