6837 Great Plains Response.pdf
PDF 6 MB Posted
- Solicitation number
- 6837 Z1
- Issued by
- Dawes County, Nebraska
About this file
This document is a proposal response from Great Plains Communications (GPC) for RFP 6837 Z1 issued by the Nebraska State Purchasing Bureau. The RFP is for the purpose of selecting a qualified provider to offer high-speed transport and managed Ethernet services to educational and library locations across the state of Nebraska. GPC is headquartered in Blair, Nebraska and owns an 18,000-mile MEF-certified fiber network covering Nebraska and 12 other Midwest states. The proposal includes a project plan overview with key milestones, a description of GPC's service offerings and technical support, and testimonials from existing customers. GPC has submitted pricing for various bandwidth levels across the state and has indicated it can provide service to all requested locations using its fiber network.
The pricing varies by bandwidth in most cases, though GPC notes it has provided the same pricing for certain state backbone circuits regardless of bandwidth to remain competitive. GPC has experience working with the E-Rate program and can provide support for USAC reviews and invoicing. The company states it has the expert staff, capital, and materials to build government and education connectivity networks to meet the requirements of this RFP.
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RFP RESPONSE FOR
STATE OF NEBRASKA
RFP 6837 Z1: High Speed Transport Services
January 3, 2024 | :00 pm CST
January 3, 2024
Dianna Gilliland, Kelly Thomas Procurement Contracts Officers State Purchasing Bureau 1526 K Street, Suite 130 Lincoln, NE 68508
Dear Dianna and Kelly, Thank you for the opportunity for Great Plains Communications (GPC) to provide a bid response for service(s) to the State of Nebraska, in selecting a qualified Service Provider to provide High Speed Transport and Managed Ethernet Services to Educational and Library locations in the State of Nebraska.
Headquartered in Blair, Nebraska, GPC is the largest privately-owned telecommunications providers in Nebraska, and one of the largest in the Midwest, serving nearly 200 communities throughout Nebraska and Indiana. GPC provides communities with technology solutions including: voice, internet, managed ethernet and video. The robust GPC network is a MEF-Certified regional network that covers 18,000 miles spanning across Nebraska and 12 additional states in the region. Great Plains Communications has the expert staff, capital, and materials on-hand to build government and education connectivity networks.
Our RFP response is complete and respectfully submitted today. You will see we have responded to all sections of RFP 6837 Z1 in full and have provided completed acceptance pages, along with the 4 Appendix sheets in a separate Excel file. All provided services, as proposed within, are served using our fiber optic network. Great Plains Communications' competitive advantages allow us to continue providing excellent service to the State of Nebraska and the state-represented facilities. The pricing spreadsheets will show our competitive pricing across the State of Nebraska. Please note that the pricing varies by bandwidth in most cases. In order to provide more competitive pricing and meet the requirements of this RFP, you will also see that our pricing may be the same for varying bandwidth at certain locations, such as in the State Backbone section (circuits 253-259).
Please contact me at 402-533-3464 or jmason@gpcom.com if there are any questions, or if you need additional information. We appreciate your business. Thank you again for considering Great Plains Communications for the State of Nebraska's connectivity needs.
Sincerely, Jeff Mason Senior Account Executive
1600 Great Plains Centre PO Box 500
Blair, NE 68008 1.888.343.8014 www.gpcom.com
ABOUT GREAT PLAINS COMMUNICATIONS
Great Plains Communications is headquartered in Blair, Nebraska with offices strategically located across our service areas including 2 locations in the Omaha Metro. We are one of the largest privately-owned telecommunications providers in the Midwest, serving communities in Nebraska, Iowa and Indiana. Founded in 1910 by E.C. Hunt as a Nebraska phone company, Great Plains Communications has evolved over the past century, keeping pace with technology and increasing bandwidth demands to become a leading regional network and fiber services provider.
Business and enterprise services range from traditional and Cloud-based voice and data products to installation and support of large networks with scalable Internet and Ethernet solutions. The company also takes pride in our progressive approach to accommodating the unique needs of carrier and wholesale customers including regional and national telecommunications carriers, LECs, ISPs, wireless carriers and other providers utilizing superior custom engineering and custom-build strategies.
At the core of the company’s service offering is an extensive, 18,000-mile, MEF certified regional fiber network, fully supported by our 24×7×365 Network Operations Center. The network encompasses the state of Nebraska extending into Colorado, Illinois, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Nebraska, Ohio, South Dakota, Wisconsin and Wyoming.
As part of its heritage, culture and values, Great Plains Communications remains fully committed to the sustainment and advancement of the communities we serve. The company donates a significant amount of annual income to support community projects, provide education grants and scholarships and serve causes that positively impact our customers. Over half of the 350+ employees live and work in the communities where they provide service and donate thousands of hours as firefighters, paramedics, mentors, board members, scout or church leaders and to other worthy causes.
SENIOR LEADERSHIP
SERVICE PROVIDER ID NUMBER
(498 ID NUMBER)
Great Plains Communications, LLC.
S.P.I.N. / 498 ID 143002186
Great Plains Communications Contact for Universal Service Administrative Co. (USAC):
Customer Response Business Care
(888) 343-8014 Option 3 Erate@gpcom.com
• With several years of experience processing and applying USAC funding credits, Great Plains Communications has the supportive resources needed for the servicing and application of USAC awarded funds.
• Great Plains Communications provides SPI Invoicing Discounts when processing USAC fund invoices. The credit is applied to the account after the company receives a copy of the customer’s completed Form 486.
• Great Plains Communications can provide supporting documentation during USAC reviews and appeals. Due to customer privacy concerns, the information provided is limited in scope; the customer may need to provide USAC additional information. Customer support is encouraged to take place after the bidding and award process is completed for the funding year.
Partnering with Great Plains Communications allows Metropolitan Community College (MCC) to have potentially unlimited bandwidth between its eight locations and the Internet. This positions the College to lead in the digital age.
Mick Gahan, Former Chief Information Officer Metropolitan Community College, Omaha, NE
We have access to high-level support, whether it’s meeting in person to design a fiber build, discussing eRate procedures over the phone, or directly communicating with the Great Plains Communications Network Operations Center. When problems do arise —this is technology, so it’s going to happen at times — Great Plains Communications is ready and willing to help resolve the problem and look for ways to possibly eliminate it from happening again.
Brent Cudly, Director of Professional Learning & Federal Programs Fremont Public Schools, Fremont, NE
Do Space is one of the first community spaces in the country that offers a gigabit of bandwidth fee to its members, and Great Plains Communications has played a key role in helping us to enable Omaha to lead the nation in innovation.
Rebecca Stavick, Chief Executive Officer Do Space, Omaha, NE
Chadron State College considers Great Plains Communications a valuable local partner and the attention to detail is great. One thing that really stands out is Great Plains Communications’ commitment to service. Many times issues pop up on campus and Great Plains Communications lets us know about them before we even know about them.
Alex Helmbrecht, Director of College Relations Chadron State College, Chadron, NE
CUSTOMER TESTIMONIALS
EDUCATION
Chardon State College Ann Burk, Chief Information Officer
308.432.6311 | aburk@csc.edu
REFERENCES
Re , GPC
MANAGED ETHERNET PRODUCTS
Ethernet Line (E-Line) is a platform-agnostic, layer 2 point-to-point or point-to-multipoint service that can traverse between any two or more customer locations located in the Midwest. GPC E-Line service is protected within the core and can be ordered as Ethernet Private Line or Ethernet Virtual Private Line.
Ethernet Private Line (EPL) - This service type is a point-to-point port-based service that is intended to be highly transparent in the sense that service frames sent are delivered with as few modifications as possible. Traffic within these frames is managed by the customer.
WHAT IS E-LINE?
MULTIPLEXED
CUSTOMER
EQUIPMENT
SHARED OR DEDICATED ETHERNET VIRTUAL CONNECTION (EVC)
UNI UNI
CUSTOMER
EQUIPMENT
CUSTOMER
EQUIPMENT METRO
EDGE
METRO
EDGE
ETHERNET VIRTUAL CONNECTION (EVC)
UNI UNI
Ethernet Virtual Private Line (EVPL) - This service type is a point-to-point or point-to-multipoint Virtual Local Area Network (VLAN)-based service where Great Plains Communications (GPC) manages the VLANs for the customer.
SERVICE SCHEDULE
Ethernet Service
1. Applicability. This Schedule applies to any order of Ethernet Service from Provider.
2. Description. Carrier Ethernet Service is a point-to-point or multi-point Layer 2 service that is
MEF 2.0 certified designed to interconnect physically separated LANs or WANs. Provider’s network consists of multiple geographically diverse carrier-class transport nodes connected via a protected Layer 2 transport backbone, which is designed for high availability and automatic rerouting during network events.
3. Interconnection. Ethernet Service will be delivered at standard 10/100/1,000/10,000/100,000 Mbps interfaces. The signal characteristics and supported MAC Layers at the network interface will be as specified in the applicable IEEE standards. Ethernet Service will be delivered over fiber or other media interface as determined by Provider.
4. Support. Technical support is available 24/7 by Provider’s Network Operations Center (“NOC”). Unresolved issues will be escalated immediately. Provider will attempt to notify Customer of all service-affecting events.
5. Service Levels.
5.1. General. Service levels apply between Provider’s demarcation point at the service address and Provider’s ingress/egress internet uplinks. Service levels are measured over a 30-consecutive day (720 hour) period.
5.2. Definitions.
5.2.1. “Availability” is a percentage of total time a service is operative.
5.2.2. “Outage” means a time during which the service is not available due to a failure of the service. To measure the duration of any Outage, an Outage begins once Customer notifies Provider’s NOC and ends when service is restored (even if only by a temporary restoration).
5.2.3. “Latency” is a measure of the average time required for a packet to travel round trip.
5.2.4. “Packet Loss” is a percentage of in-profile internet frames not reliably delivered.
5.2.5. “Protected” means services that employ a protection scheme consisting of dual geographically diverse paths, including redundant entrances, power, and equipment, which allows for automatic rerouting in the event of a failure of one path.
5.2.6. “Standard” means services that are not fully Protected (but may include core network protection)
5.3. Objectives. The service level objectives for Ethernet Service are as follows:
Objective Metric Availability – Standard 99.9% Availability – Protected 99.999% Jitter No more than 1ms Latency No more than 30ms for metro services Packet Loss No more than 0.5%
6. Remedies
6.1. Service Credits. If an Ethernet Service experiences an Outage, Customer may request a credit based on the duration of the Outage equal to the amount set forth below for the service:
Protected* Ethernet Service Length of Outage Amount of Credit (% of MRC) Less than 2 hours 0% 2 hours – 4 hours 10% 4 hours – 8 hours 25% 8 hours – 12 hours 40% 12 hours or more 50%
Standard Ethernet Service Length of Outage Amount of Credit (% of MRC) Less than 8 hours 0% 8 hours – 12 hours 10% 12 hours or more 25%
*Unless an Ethernet Service is specifically designated as “Protected” on its Service Order, such service will be deemed “Standard.” Both paths of a Protected Service must be impaired to qualify for credits.
6.2. Procedure to Request Remedies. Customer may request a credit for an Outage within 30 days of the Outage. Provider will validate the request based on Provider’s service records. Upon validation, Provider will issue any credits due to Customer’s account. If Customer does not request a credit within 30 days of the Outage, Customer will have waived the right to receive a credit for such Outage. Customer must be in good standing and paid current to exercise any remedy.
6.3. Exclusions. Notwithstanding anything in the Agreement or this Schedule, Customer will not be entitled to any remedy, including any credit under this Schedule, for Outages or service problems caused by the following: (i) acts and omissions by Customer, including configuration, information, equipment, or services provided by Customer; (ii) failures of services, equipment, applications, or systems not owned or controlled by Provider, including any off-net service; (iii) maintenance activities; (iv) delays by Customer to provide access to premises or release the service for testing and repair, if such access or release is necessary to restore the service; (v) force majeure, including fiber cuts not caused by Provider;
and (vi) any valid suspension or termination of service by Provider under the Agreement.
6.4. Limitation of Remedies. No credit provided in any month shall exceed 100% of the MRC of the affected service order for that month. The credits stated in this Schedule will be Customer’s sole and exclusive remedy, and Provider’s sole and exclusive liability, for any Outage or problems related to the service.
24-HOUR NETWORK OPERATIONS CENTER
888.343.8015 | NOC@gpcom.com
Great Plains Communications (GPC) operates a 24x7x365 Network Operations Center (NOC) located in the headquarters in Blair, Nebraska. The NOC uses multiple alarm monitoring tools such as Cordell, Nagios and Honeywell to monitor all network elements. GPC utilizes a tiered approach regarding proper prioritization of alarms and dispatches accordingly directly to GPC personnel. As a provided service, GPC’s NOC also monitors operation metrics including availability, Mean Time to Repair (MTTR) and performance metrics.
The company has two teams dedicated to our network support: Service Assurance and Network Operations Engineering. The Service Assurance team works directly with the customer to assist with initial troubleshooting and creation of trouble tickets to track any reported issues.
If advanced troubleshooting is needed, the ticket is escalated to the Network Operations Engineering team in order to resolve the trouble and dispatch additional personnel if needed.
Trouble tickets regarding outages are sent to customers with hourly status updates until services are fully restored.
GPC’s trouble ticket process is detailed below:
A trouble ticket is created when a customer reports an issue.
The NOC Service Assurance team troubleshoots the issue and escalates if necessary.
Customers may be contacted by phone or email for additional information needed during the resolution process and to verify when services are restored.
If requested, a reason for outage (RFO/RCA) will be emailed to the customer through the outage ticket.
The ticket is closed and archived.
will impact their services. Customers will be given 10 business days’ notice before any planned maintenance will occur. Emergency maintenance required to ensure service availability may occur with less notice as needed.
YOUR PROJECT TEAM
Sr. Account Executive Project Sponsor
Director of Network Engineering
Transport Network Manager
Manager of PMO Project ManagerVice President of Operations
Sales Engineer Business Solutions Manager
Director of OSP Engineering
Sr. Transport Network Engineer
Enterprise Sales Support
PROJECT PLAN OVERVIEW
State of Nebraska
Project Description
The following information is a project plan outline for implementing the network services solution being proposed by Great Plains Communications.
The plan will satisfy all services and bandwidth requirements as laid out in the request for proposal (RFP). The plan also identifies the scope of work, deliverables, key milestones, risk assessment and mitigation, resources, and structure and approach.
Project Start Date Project Completion Date
Scope and deliverables
The scope and deliverables refer to the installation of network services to all accepted bid locations as specified in the RFP. These services meet the specific network and functionality requirements of State of Nebraska.
Milestones
Project milestones mark the completion of key activity and serve as important markers towards project completion. These are the milestones Great Plains Communications recognizes during a project.
Acceptance of the Great Plains Communications proposal Design of new or existing network facilities and identification of preferred equipment
Installation of network equipment
Build out of new network facilities Final testing, review, and acceptance by State of Nebraska
Approach
Great Plains Communications will use standard fiber-optic and copper cable to complete connectivity. The company will utilize their fiber-network to provide the required connectivity, and if necessary, will partner with other carriers.
Uninterruptible power supply (UPS) units will also be installed to ensure uptime and reliability.
Upon Award June 30, 2024
IP, Central Office, and Outside Plant Engineering employees will manage the end-to-end design, engineering, construction, installation, turn-up, and maintenance of all equipment and services. Great Plains Communications construction projects are coordinated and managed as a collaborative effort between project management, field supervisors, technicians, and engineering teams. By providing this one-stop-shop internal expertise the company maintains direct project control and flexibility to complete this project on time and on budget. The company will work directly with a list of preferred vendors who have a proven record of delivering the most reliable products and delivery records in the industry.
Once construction is completed and equipment has been installed, Great Plains Communications will develop a schedule for testing and certification of service capabilities to formally ensure the needs of the project have been met.
Communications
A project kick-off meeting will be held at the start of the project. Attendees will include the project manager, project sponsor, and other key participants. Great Plains Communications employees will meet weekly to review the project status through completion. Every other week a member of the Great Plains Communications team will provide project updates to your team. Additional meetings may be scheduled as needed.
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GREAT PLAINS COMMUNICATIONS, LLC.
MICHELLE LUETTICKE
mluetticke@gpcom.com 402-456-6469
1635 FRONT STREET, BLAIR, NE 68008
1635 FRONT STREET, BLAIR, NE 68008
GREAT PLAINS COMMUNICATIONS, LLC.
JEFF MASON
jmason@gpcom.com 402-456-6467 402-533-3464
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