ATTACHMENT B - Past Performance Questionnaire 60RRBH24R0016.docx
DOCX document 31 KB Posted
- Attached to
- Quality Assurance Review of Disability Cases
- Solicitation number
- 60RRBH24R0016
- Issued by
-
Railroad Retirement Board
About this file
This document is a Past Performance Questionnaire (PPQ) related to Solicitation 60RRBH24R0016 for Quality Assurance Review of Disability Claims Services. The solicitation is being issued by the Railroad Retirement Board (RRB), a civilian federal agency.
The PPQ requests information on the applicability of the referenced past project to the current RRB requirement, the overall customer satisfaction with the contractor's performance, the quality of the contractor's work, and the reliability and timeliness of the contractor's performance. Specific details requested include whether the past project was virtually identical, generally similar, or fundamentally different from the current requirement, the level of satisfaction with the contractor's service, the extent of any contractor-caused problems, the quality and initiative displayed in meeting requirements, and the reliability and timeliness of the contractor's performance. The PPQ includes response options for the customer to indicate their willingness to use the contractor again.
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Text version
Solicitation 60RRBH24R0016 – QA Review of Disability Claims Attachment B – Past Performance Questionnaire (PPQ)
PAST PERFORMANCE QUESTIONNAIRE
| Offeror: | _________________________________ | |
| Reference Organization: | ________________________ | |
| Name of Contact: | _____________________ | |
| Date of project: | ___________ |
Scope of Presenter project:
Brief Description of Project:
Please mark an “x” next to the applicable response below.
1. Direct applicability of the referenced project:
The United States Railroad Retirement Board (RRB) is considering this contractor to provide Quality Assurance Review of Disability Claims Services.
Did this contractor perform this specific type of services for your organization?
| A. Positively yes, the referenced project was virtually identical to what we are pursuing | ___ | ||
| B. Basically yes; the referenced project was generally similar to what we are pursuing | ___ | ||
| C. The referenced project was only slightly related to what we are pursuing | ___ | ||
| D. The project was fundamentally different than what we are pursuing | ___ |
Comments:
| 2. | Overall customer satisfaction: | ||||
| How satisfied overall were you and others with the service provided? | |||||
| A. Very satisfied with every aspect of the service | ___ | ||||
| B. Relatively satisfied | ___ | ||||
| C. Neither satisfied nor dissatisfied | ___ | ||||
| D. Dissatisfied | ___ |
Comments:
Which of the following statement is most true considering all aspects of the project?
A. There were no contractor-caused problems of any kind ___ B. Contractor-caused problems encountered were minor in nature and were remediated in a timely fashion ___ C. Contractor-caused problems were significant but the contractor was willing to adequately remediate the problems ___ D. Contractor-caused problems were significant and the contractor was unwilling to adequately remediate the problems ___
Comments:
Taking the entire project into account, would you use this contractor again?
| A. Yes, definitely | ___ | ||
| B. Yes, but with certain reservations | ___ | ||
| C. Maybe/maybe not | ___ | ||
| D. Never | ___ |
Comments:
3. Quality of service:
What was the quality of the work performed?
| A. Of the highest quality that could be expected | ___ | ||
| B. Exceeded minimum requirements | ___ | ||
| C. Met minimum requirements | ___ | ||
| D. Below minimum requirements | ___ |
Comments:
To what extend did the contractor display initiative in meeting requirements?
| A. The contractor displayed considerable initiative | ___ | |
| B. The contractor displayed some initiative | ___ | |
| C. The contractor displayed little initiative | ___ | |
| D. The contractor displayed no initiative | ___ |
Comments:
4. Reliability and timeliness of performance:
Was the contractor reliable and timely in their performance of your work?
| A. Yes, in every situation | ___ | |
| B. Yes, in most situations | ___ | |
| C. To a minimum acceptable level | ___ | |
| E. At an unacceptable level | ___ |
Comments:
File details come from the government source that posted it. Updated .