Attachment_D_-_PPQ.doc

RFQ 60RRBH18Q0013

Shipping and Receiving Clerk Services

Attachment D

Past Performance Questionnaire Contractor: _________________

Reference Organization: _________________

Name of Contact: _________________ Date: _________________

1. To what extent did the contractor provide employees who had experience and/or training as a shipping/receiving clerk?

Provided employees with considerable experience

Provided employees with sufficient experience

Provided employees with minimum experience

Provided employees with insufficient experience

2. How satisfied are you with the contractor’s problem escalation procedures?

Extremely satisfied

Moderately satisfied

Minimally satisfied

Unsatisfied

3. How satisfied are you with the contractor’s ability to provide adequate back-up personnel for scheduled and unscheduled absences?

Extremely satisfied

Moderately satisfied

Minimally satisfied

Unsatisfied

4. Did the contractor commit adequate resources in a timely manner to meet contract requirements and to successfully solve problems?

Provided abundant resources

Provided sufficient resources

Provided minimum resources

Provided insufficient resources

5. Were the contractor’s employees reliable and timely in their performance of their duties?

Yes, in every situation

Yes, in most situations

To a minimum acceptable level

At an unacceptable level

6. Would you hire the contractor again to perform your shipping/receiving duties?

Yes, I would hire the contractor again

Yes, but with certain reservations

No, I would not hire the contractor again

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