Whitesburg Telephone System SOW.doc

Whitesburg Field Office Telephone System Replacement Statement of Work I. Background Information and Objectives

a. Background Information - MSHA requires a modern, uniform phone system for offices nationwide. The Whitesburg Field Office’s current telephone system has begun to malfunction and needs to be replaced. The Whitesburg Field Office presently has 11 telephone/data jacks.

b. The location of the Whitesburg Field Office is:

704 Hwy 2034 Whitesburg, KY 41858

c. Technical Objectives – Install Inter-Tel Axxess or compatible system as described in the following statement of work.

d. A site visit will be scheduled for prospective vendors prior to solicitation closing date.

II. Services to be Performed

a. General Requirements

i. Install Inter-Tel Axxess or compatible system.

ii. Install new jacks and cabling where necessary.

iii. Install five trunk lines.

iv. Install a patch panel.

b. Specific Requirement

i. All Materials and labor required for the Installation of Inter-Tel Axxess or compatible system with 23 handsets.

ii. All Materials and labor required for the installation of an additional 13 new telephone/data jacks.

iii. Materials and labor to install 1 conference room telephones.

iv. Test system after installation.

v. Provide training for personnel.

vi. Maintain record of passwords to assist users when necessary.

vii. Maintain back-ups of the database that are available to technicians through a web interface.

viii. Provide single point of contact with a toll free number for all warranty and service requests.

ix. It is preferred that all systems be capable of being equipped to operate as a single enterprise wide PBX supporting an abbreviated dialing plan and transparent feature functionality for the users.

x. Vendor must be available for Technical assistance during warranty period.

xi. Minimum of 1 year maintenance of equipment and labor is required.

I. Points of Contact

a. Kim Moore (606-432-6948) will be the POC for the Whitesburg Field Office

b. Frankie Sanks (202-693-9845) and/or Laurie Meier (202-693-9851) are the Technical POC for the entire project.

c. Elizabeth Gillespie (202-693-9543) is the Contracting Officer’s Technical Representative for the project.

The Inter-Tel Phone System:

Kits, Chassis and CPU’s

· Inter-Tel SSL Kit

· Inter-Tel-Axxess – v10.0 – Software and Documents on CD-ROM (consolidated)

· Inter-Tel-Axxess – Card Cabinet (KSU)

· Inter-Tel-Axxess – CPC 128 License Includes:

· CPU 128 size capability

· Axxess v10.0 Call processing License

· Advanced CO Interface Feature

· System Forwarding Feature

· Automated Route Selection Feature

· Directories Feature

· Uniform Call Distribution Feature

· Multilingual Feature

· Record-A-Call Feature

Inter-Tel Axxess – Call Processing Card (CPC) Includes:

· Built-in modem

· Network clocking

· Ethernet port

Provides:

· External page port

· 1 Music On Hold port

· 8 dedicated channels to Voice Processing

· 2 RS-232C links

Trunk Interfaces

· Inter-Tel Axxess – LSC 4-Circuit Loop Start Trunk Card provides four CO loop start lines.

Station Interfaces

· Inter-Tel Axxess – Axxess Digital Station Card-16+ (DKSC 16+) 16 circuit Digital Station Card with functionality to drive 16 enhanced speakerphone resources, four Caller-ID receivers and four DTMF receivers.

· Inter-Tel Axxess – Axxess Single-Line Card-8 (SLC-8) Provides eight AC-ringing single-line ports.

Terminals (phones)

· Inter-Tel – Model 8560 – 6 Line Display, Digital Endpoint Features 23 programmable keys with lamps, 8 “soft” menu keys, 6 x 16 display, adjustable LCD contrast, adjustable base, and message lamp in the upper, right-hand corner of the unit. Includes dedicated headset audio jack.

· Inter-Tel Conference Phone Inter-Tel Equipment

· 9 Amp Power Supply

· DITEK Power Protection & Backup – 8 Outlet Strip For Multiple Transformers

· DITEK Power Protection & Backup – Grounding Bar For Surge Clips

· DITEK Power Protection & Backup – 66 Block Punch Down 8 Pair, 130 Volt

· DITEK power Protection & Backup – 66 Block Punch Down 4 Pair, 130 Volt

· APC Power Protection & Backup – APC 700VA Extended Run – 250

· APC Power Protection & Backup – APC Smart UPS 24V Battery Pack Blk

· Inter-Tel Axxess – 4-Port Embedded Voice Mail Card (EVMC) with 64 Mailboxes – Linux – Embedded Voice Mail Card (EVMC)

· -EVMC 64 Mailboxes Upgrade Key PAL for CPC/CPU 64

· -Fits in the existing Axxess cabinet

· -Starts at 4 ports, expandable to 8 ports

· -OS/2 bases with on board 4.3 GB hard drive provides approximately 180 hours of storage

· -PS/2 mouse and keyboard ports with monitor connection for diagnostics

Installation

· System Chassis / Cabinet Install Labor

· Premium Feature Programming

· New Telephones

· S/L Ports

· Installation of 4-Ports of Voicemail

Warranty & Training

· Factory on-site training during installation for the entire staff as well as a 1 year parts and normal hours labor warranty.

Other

· Inter-Tel Model 8560 User Guide

· Inter-Tel Axxess – Administrator’s / Owner’s Guide