6-RFQ 26-1001 Statement of Qualifications.pdf

March 2025

CITY OF ALPHARETTA REQUEST FOR QUALIFICATIONS (RFQ)

RFQ Number: 26-1001 RFQ Title: Public Bike Share Program: Equipment, Operations, and Services

RFQ STATEMENT OF QUALIFICATIONS AND

SUBMITTAL INFORMATION

1. RFQ Period of No Communication The No Communication period starts on the issue date of this Request for Qualifications (RFQ) October 16, 2025 and lasts until the City Council meeting for contract award (or until contract award if this isn’t required to go before council for approval).

No person or company, their employees, representatives, agents, attorneys, etc. will contact the City’s elected officials or any City staff concerning this RFQ.

Contacting anyone other than the Procurement Agent named below for this RFQ during this time will be reason to remove a response from review.

2. Procurement Agent, Single Point of Contact Debora Westbrook is the designated Procurement Agent and the sole point of contact for this RFQ on behalf of the City. Bike Sharing Providers must direct all questions and comments exclusively through the Opportunity Q&A tab prior to the posted Question Due Date on the Bonfire project webpage.

Link to Bonfire: https://cityofalpharetta.bonfirehub.com/

All official communication will be provided through the Bonfire project webpage. Interested parties, including Bike Sharing Providers, are responsible for monitoring the Bonfire webpage for any status updates, addenda, or the final award notice. Direct communication with any other City staff regarding this RFQ is not permitted and may result in disqualification.

Debora can be reached at 678-297-6052 or purchasing@alpharetta.ga.us.

City of Alpharetta 2 Park Plaza Alpharetta, GA 30009 Attn: Debora Westbrook, Procurement Agent

3. Please Note: To all current and previous City of Alpharetta vendors, contractors, and consultants.

Regardless of any previous relationship with our City, you must build out your statement of qualifications as requested in this RFQ.

Do not neglect to provide requested information or details requested simply because you expect that we already know your work.

Your response to this procurement will be reviewed and evaluated solely on the information provided in your response.

https://cityofalpharetta.bonfirehub.com/ mailto:purchasing@alpharetta.ga.us

City of Alpharetta RFQ 26-1001, Public Bike Share Program: Equipment, Operations, and Services Statement of Qualifications

4. RFQ Schedule of Events

A. Response Close Date, Deadline for Submissions: November 13, 2025, 10:00 AM.

We may change this date during the RFQ process. We will post any change in an addendum. Review web page for addenda.

B. Link to Bonfire Project Web Page: https://cityofalpharetta.bonfirehub.com/ C. This project web page has the important dates and all project documents for this RFQ.

D. Enter all questions, comments, requests for information before the Questions Due Date using Message – Opportunity Q&A at the project web page.

E. In each question, clearly note the RFQ document and section that is in question.

F. We may share any clarifications, which do not change our original intent, in the form of a

Q&A document. We will make the information available to the public on the project web page.

G. We will share any changes or added information from the City by a written addendum.

We will make the information available to the public on the project web page.

H. It is your responsibility to check the project web page for any addenda, added information, or other messages before finally uploading a response. You must respond using any updated information.

5. Our Review of Responses and Review Criteria:

A. The City will make investigations as we feel necessary to make sure of your ability to provide the supplies or perform the work or services detailed in this RFQ.

B. We will first review all Statement of Qualifications responses (SOQ) to be sure that each response has basic requirements and information.

C. Some scoring may simply be Pass/Fail. Any SOQ that Fails any part or section that is required will be removed from further review and scoring.

D. The Review Team will only get correct responses for review and scoring.

E. SOQs will be scored based on the evaluation criteria below. We may consider accepted industry standards. We may compare all SOQs to others received for quality of response and qualifications.

F. We will use this review and scoring to create a shortlist of the top-scoring responses.

G. We may either invite the shortlisted firms:

a. for a presentation or interview with us,

b. enter into discussion and then negotiations with the top scoring firm, or

c. to take part in our subsequent Request for Proposal (RFP) process.

H. We will review and score each response using the criteria and percentage weights below.

Some information or forms are required, but only scored as Pass / Fail.

City of Alpharetta RFQ 26-1001, Public Bike Share Program: Equipment, Operations, and Services

Evaluation Criteria Maximum Points

Statement of Qualifications, Available Resources 40

Method of Service, Project Approach, Implementation Plan 30

References 27

Alpharetta Local Vendor Preference 3

Total Maximum point score 100

WHAT WE WANT TO DO

1. General Description The City of Alpharetta is reaching out to qualified, established Bike Sharing Providers (Providers) with demonstrated experience including expertise with successful implementation and operation of a “Public Bike Share Service Program” or “Program”. Our intent is to implement a Program with a Provider that is able to provide a total, turn-key operation including, but not limited to, all necessary equipment, operations, and related services necessary to establish, operate, and maintain a Program that is safe, reliable, and accessible to both residents and visitors.

This initiative aims to enhance mobility, promote healthy lifestyles, and support sustainable transportation options throughout the City of Alpharetta. The City is open to innovative, turnkey solutions that include planning, implementation, and ongoing management, as well as partnerships that leverage emerging technologies, community engagement, and operational best practices.

Respondents should be capable of delivering a comprehensive Program that aligns with the City’s vision for connectivity, environmental stewardship, and high-quality public service.

2. About our City Incorporated in 1858, the City of Alpharetta has a long history of enterprise, growth, and prosperity – qualities that continue to enrich the lives of residents, workers, and visitors today. Located in North Fulton County, about 25 miles north of Atlanta and 35 miles from Hartsfield-Jackson Atlanta International Airport, Alpharetta is one of Georgia’s fastest-growing communities and a hub of innovation. The City’s 27 square miles are home to approximately 65,800 residents and a daytime population exceeding 122,000.

Alpharetta’s strategic location, major connecting highways, and well-maintained arterial streets make travel efficient and support regional mobility. The City is deeply committed to creating a walkable, connected community. Sidewalk expansion, greenway enhancements, the development of the Alpha Loop, and careful Downtown District design make it easier, safer, and more enjoyable for people to get around without a car. A Public Bike Share Service

City of Alpharetta RFQ 26-1001, Public Bike Share Program: Equipment, Operations, and Services

Program is the natural next step in this commitment—offering an accessible, sustainable, and convenient option for both transportation and recreation.

Our city is vibrant and active, with a thriving economy, excellent schools, abundant shopping, and top-tier healthcare. Cultural events like Taste of Alpharetta, Wire & Wood Songwriter’s Festival, and the Alpharetta Farmers Market draw visitors from across the region, while premier destinations such as Avalon, Ameris Bank Amphitheatre, and our extensive park system including Wills Park offer endless opportunities for entertainment and leisure. With over 862 acres of parks and an extensive greenway system along Big Creek, Alpharetta blends modern amenities with abundant green space, making it an ideal environment for a public bike sharing network that connects neighborhoods, parks, and business districts.

Known as the “Technology City of the South” and home to over 700 technology companies, Alpharetta embraces innovation in all aspects of city life. A Public Bike Share Service Program will build on this spirit—using technology, design, and smart operations to provide a Program that is inclusive, affordable, and tailored to the needs of residents and visitors.

Whether for commuting, recreation, or exploring our many attractions, bike sharing will help keep Alpharetta moving forward while preserving the down-to-earth character that makes our community special.

3. Project Overview The City wants to implement a Public Bike Share Service Program in select geographic areas throughout our City to connect our citizens with where they want to or need to go. Areas of interest may include nodes adjacent to public transit, parks, grocery stores, government and social services, business and economic districts, shopping districts, dense residential areas, and possibly other locations citywide.

This Program aims to be accessible, inclusive, and affordable for all members of the Alpharetta community. One goal of the Program would be to provide every resident and visitor with safe, reliable, healthy, and sustainable options for both transportation and recreation.

Our intent is that the public bike sharing vehicles may include a range of docked bicycle options for adults such as pedal bicycles, adaptive pedal bikes, and pedal tricycles or trikes.

Our City seeks to encourage innovation and inclusivity by allowing respondents to propose solutions that best meet the mobility needs of our community.

Under the Program “As a Service” model that our City would like to implement, the Provider or Provider team would be responsible for providing all required capital equipment (vehicles, docks, signage, and related apparatuses); the installation and deployment of all equipment;

ongoing operations, maintenance, and user support; marketing assistance and sponsorship outreach; liability coverage; and all other related services required to successfully deliver the Program on behalf of the City.

We would like responses from Providers to address the following items and how they may pertain to your company’s current operations and scope of services.

a) Provide a Turn-Key Operation - including Average Implementation Plan and Time Frame.

City of Alpharetta RFQ 26-1001, Public Bike Share Program: Equipment, Operations, and Services

b) Bike Station Installation and Physical Requirements - Provider and City Obligations;

Descriptions and Photos.

c) Station Physical Requirements - Provider and City Obligations.

d) Bicycle Design and Hardware - Manufacturer and Components, Descriptions and Photos.

e) Bicycle Security - Theft and Vandalism Prevention Methods.

f) Bicycle and Station Maintenance Services.

g) Repair/ Damage Coverage for Bicycles.

h) Ability to Lock Down the Program for Time and Usage Parameters- Describe Methodology.

i) Plan and Responsibility for Redistributing Bicycles among Stations.

j) Describe Invoicing and Payment Terms for City. Will this be monthly, quarterly, or other?

k) Program Reporting and Data Collection Methods.

l) Customer Interface and Payment Methods.

m) Describe Registration Process Where Applied.

n) Public Relations and Program Launch support; Plan for Educating Users.

o) Website/Application Interface with City's Website.

p) Appropriate signage. Samples of wayfinding and signage design options.

q) Appropriate signage. Samples of advertising signage options.

r) Appropriate station. Samples of bike sharing station design options.

s) Liability waiver for users.

t) We do not want to include helmet rental. Explain how the waiver or signage will address the user’s use of helmets., if at all.

4. Cost

Cost proposals are not part of this RFQ process and are not requested from Providers at this time. After review of Statements of Qualifications that we receive in response to this RFQ, we may either request additional information from the high scoring Providers or we may choose to begin negotiations with the highest scoring Provider.

City of Alpharetta RFQ 26-1001, Public Bike Share Program: Equipment, Operations, and Services

FOLLOW THIS OUTLINE

How We Want You to Construct Your Response

1. Using Bonfire to Submit Response

1.1. This is the link to Bonfire Project Web Page to get our documents and to upload your response: https://cityofalpharetta.bonfirehub.com/

1.2. We are accepting all responses only online. You must upload completed responses online before the closing date and time found in Project Details of the project web page for this RFQ.

1.3. We will not accept responses by mail, fax, or email. We will not accept paper copy responses. We will not accept any responses after the closing time deadline has passed.

1.4. You have not completed your response simply by uploading response documents and information. You must successfully upload all the required documents, including filling out any questionnaires or data requests, and then you must click the submit button before the closing time.

1.5. You will receive an email confirmation receipt with a unique confirmation number shortly after you complete your response upload. This confirms that you have successfully turned in your response with all required information.

1.6. You can update your response at any time until the closing time.

1.7. All uploaded items and responses are Sealed and will only be visible by the City after the closing time has passed.

1.8. If the file is ‘mandatory’ or ‘required’, you won’t be able to complete your response until you have met all requirements.

1.9. Uploading large documents may take more time, depending on the size of the file(s) and your Internet connection speed.

1.10. Pay attention to the type and number of files we have asked you to upload.

1.11. The largest upload file size is 1000 MB.

1.12. Don’t embed any documents within your uploaded files. They won’t be accessible or evaluated.

1.13. Minimum system requirements: Internet Explorer 11, Microsoft Edge, Google

Chrome, or Mozilla Firefox. Java Script must be enabled.

2. Required Response Document Formats Each SOQ must follow these document formats.

• Failure to follow these formats will reduce our review team’s ability to evaluate and may result in a lower SOQ score or in complete removal of an SOQ from scoring.

• Format your document text using the following outline. Excluded from noted formatting are cover pages, section separators, company logos, photos, charts, and headers.

formatted to single space lines, City of Alpharetta RFQ 26-1001, Public Bike Share Program: Equipment, Operations, and Services

10 to 12-point font size, black font color, and upload SOQ documents in PDF format unless otherwise requested.

OK, but not necessary, to bookmark PDF files by sections included.

3. STATEMENT OF QUALIFICATIONS Submittal Instructions

• Your SOQ response must be submitted in accordance with the instructions provided and must be in the order presented below.

• For each section there are certain topics listed to be included within that section.

• Evaluation criteria maximum review points are provided with sections that will be scored.

• Each section must begin on a new page.

• Each SOQ must be responsive to all requested information.

• Note and follow any direction concerning page number limits.

Cover Letter

Required but not scored.

Limited to two (2) page maximum.

A. Provide a brief company introduction and business profile.

B. Include the following information:

i. Office Location.

ii. Single point of contact for your SOQ response.

iii. Number of years in business.

• Name, including business title,

• mailing address,

• telephone number, cell phone number, and

• e-mail address.

Statements of Qualifications, Available Resources

40 review points Limited to seven (7) page maximum.

i. Briefly describe your firm’s history as a Public Bike Share Service Program Provider.

Include notes of successes as well as notes of any lessons learned.

ii. Provide a detailed list of the resources your company will make available for this project. Include all relevant personnel, equipment, and other assets that will contribute to successful performance. At a minimum, your response should include:

a. Personnel: Names, titles, roles, and relevant qualifications or certifications of key staff who will be assigned to the project.

b. Equipment and Tools: A description of equipment, vehicles, technology, or specialized tools that will be utilized.

City of Alpharetta RFQ 26-1001, Public Bike Share Program: Equipment, Operations, and Services

c. Facilities and Materials: Any office, warehouse, or field facilities, and materials that support project execution.

d. Subcontractors or Partners (if applicable): Identify any third-party resources that will supplement your team.

Method of Service, Project Approach, Implementation Plan

30 review points Limited to ten (10) page maximum.

Based on our Project Overview beginning on page 4 of this RFQ, the City requests that Service Providers supply information describing their typical approach and methodology for Public Bike Sharing Programs of similar nature and scope. Describe how your typical approach may align with our City’s goals.

At a minimum, the response should address items in our Project Overview, including:

• A proposed service model including operations, maintenance, and performance monitoring;

• Strategies for station placement, equipment maintenance, and system uptime;

• Technology integration (e.g., mobile applications, payment systems, GPS tracking);

• Coordination with City departments, community partners, and vendors; and

• A general implementation schedule and plan for system launch and ongoing operations.

References

27 review points Limited to three (3) page maximum.

Provide at least three (3) references from the last three years where your company provided programs or services as detailed in this document:

• Provide contact name, phone number, and email address for each reference provided.

• Briefly describe the Program provided for each reference.

• Note when the program started and ended, or if it’s still in operation.

NOTE: We contact references to verify your ability to do the work. We also reserve the right to use any information or other references to decide your ability to perform the work in this RFQ. Poor references from any source are grounds to disqualify an SOQ.

4. OPTIONAL FORM

Local Vendor Preference application is not a required document. 3 review points

Submit only if your firm is a registered and holds a current City of Alpharetta Business License.

City of Alpharetta RFQ 26-1001, Public Bike Share Program: Equipment, Operations, and Services

Only if your company fits the requirements for a City of Alpharetta Local Vendor, provide the completed application along with all requested information, documents, and a copy of your current City of Alpharetta business license.

5. REQUIRED FORMS:

• We have provided three required forms. You must complete these forms and return to us with every response.

• Below are the required forms for all responses:

A. IRS Form W-9

B. Bidder’s Disclosures and Certifications

C. E-Verify (Affidavit Verifying Contractor Participation in Federal Work Authorization Program)

All the following must be on the E-verify affidavit.

Federal Work Authorization User Identification Number – this is only five to eight numbers.

No A, B, Cs.

It’s different from your Tax ID, Employer Identification, or Social Security Number.

It won’t have a combination of letters and numbers.

Date of Authorization – this is when you first signed up and got the E-verify number.

Name of your company.

Name of Project – Same as RFQ title.

Date, City, and State – when and where this form was signed.

Signature of Authorized Officer or Agent – to be signed.

Printed Name and Title of Authorized Officer or Agent – the person that signed the form.

Notarized with seal.

E-Verify side note: Companies return this form to us incorrectly more often than anything else we request in our procurements.

State of Georgia law requires that we have this completed form before we can review a bid or bid.

A form with errors doesn’t fulfill this requirement.

Top mistakes include:

Wrong number or missing information.

Not notarized.

Not signed.

Wrong form returned.

City of Alpharetta RFQ 26-1001, Public Bike Share Program: Equipment, Operations, and Services

6. QUESTIONNAIRE:

We use a questionnaire to gather important information needed for legal requirements, your acknowledgments, our SOQ review, or information needed for writing a contract.

You will fill out the questionnaire provided. There is no other form or document to upload.

Information requests and response types are as follows:

• Authorized signer.

o For Corporations (President or Vice President) or o For LLCs (Member of the LLC) for contract execution in DocuSign: Name, corporate title (‘Member’ for LLC), email address.

o Response Type: text entry.

• For Corporations only, Secretary or Assistant Secretary to attest to signing for contract execution in DocuSign: Name, business title, email address, (if not a corporation, enter N/A). Response Type: text entry.

• Contact for legal notices - needed for contracting: Business name and mailing address, contact name. Response Type: text entry.

• Note the Employee-Number Category for your company (all locations). Select either 500 or more employees, 100 or more employees, or less than 100 employees.

• Unique Entity ID / identifier used at SAM.gov, Response Type: alphanumeric entry.

• Acknowledge Addenda, enter the number of addenda received: 0, 1, 2, etc.

• Acknowledge Insurance Requirement, Response Type: Yes, No entry.