6 PWS JANITORIAL R02 2-24-2022.docx

PERFORMANCE WORK STATEMENT

JANITORIAL SERVICES

AT

MIKE MONRONEY AERONAUTICAL CENTER

OKLAHOMA CITY, OKLAHOMA

Revision

JTH

02/24/2022

TABLE OF CONTENTS

PERFORMANCE WORK STATEMENT

1. SECTION 1 – GENERAL

2. SECTION 2 – DEFINITIONS AND ABBRIVIATIONS

3. SECTION 3 -- GOVERNMENT-FURNISHED PROPERTY AND SERVICES

4. SECTION 4 – WORK TASKS

5. SECTION 5 SUPPLIES/MATERIALS, CONTRACTOR EQUIPMENT and STORAGE

6. TECHNICAL EXHIBITS

SECTION 1 GENERAL

1.1 STATEMENT OF NEED The Contractor shall provide all management, tools, equipment and labor necessary to ensure that custodial services are performed at Mike Monroney Aeronautical Center (MMAC), and other FAA leased facilities; located in Oklahoma City in a manner that will maintain a satisfactory, appropriate facility condition and present a clean, neat and professional appearance. The Contractor, through innovation, technology, and other means, shall perform the required custodial services as ordered in accordance with Service Levels 4, 3, 2, and 1. All work performed by the Contractor shall be performed in accordance with (IAW) all applicable laws, regulations, instructions, and commercial practices. The Contractor may utilize their own industry means, methods, and resources as appropriate and necessary to obtain the required level of service as requested providing such methods do not damage property, unduly disrupt building occupants, cause safety hazards, imperil health or otherwise cause undesirable conditions or results. The levels of service requested per the Chart listed in Technical Exhibit 3 as stated for each work area and time frame shall be used as mandatory levels of service. They show the level of work required to be performed to keep the Aeronautical Center buildings in the desired condition.

1.2 ADDITIONAL CONTRACTS The Government may award additional contracts to perform maintenance, repair, modification, operation, and construction work at the MMAC. It is not the intent that all work at the MMAC will be performed under this contract.

1.3 PERSONNEL The Contractor shall employ only those individuals that maintain AMP-300’s mission, vision and values. All contract personnel shall strictly adhere to the following:

· Protecting FAA employees, Contractors and students, the environment, and the nation’s natural resources

· Preventing employee injury and illness, pollution and waste, and inefficient use of natural resources

· Promoting continuous improvement throughout the Aeronautical Center community

· Preserving the FAA mission

· Support and maintain a world class federal campus and improve the overall work environment for our MMAC customers through energy conservation, modernization, and integration of facilities management technologies

· Safety and Environmental Stewardship

· Embody professionalism, transparency, respect and accountability

· Perform duties honestly, with moral soundness, and with the highest level of ethics

· Foster creativity and vision to provide solutions beyond today’s boundaries

· Embrace the idea of continual improvement thru celebrating achievements

· Participate in team-based decisions

· Encourage open discussions.

The Contractor’s personnel will take breaks and consume food and drink only in lunch or break rooms. The Contractor’s personnel will not play radios or television sets or conduct themselves in any way that might disturb Government personnel at work in the Aeronautical Center buildings. Contractor shall not hire off-duty FAA personnel whose employment would result in a conflict with current Department of Transportation and Federal Aviation Administration standards of conduct. The Government is authorized to restrict the employment under the contract of any Contractor employee or prospective Contractor employee, who is identified as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population

1.3.1 Contractor Employee Identification Each contract employee shall have and display a Government-furnished Personal Identification Verification (PIV) badge, which shows the employee’s full name and the expiration date of the contract.

1.3.2 Contractor Employee Appearance Contractor personnel shall be easily recognizable while on the installation in conjunction with this contract. Contract personnel shall wear uniforms, not provided by the Government, with company logos identifying them as a Contract company employee. The uniform must consist of at least a collared golf shirt and denim pants. During winter months sweatshirts or long sleeve shirts must have company logos identifying them as a Contract company employee. The coloring or design of the uniform must identify personnel easily and quickly for reasons of safety and personal protection. All uniforms shall be maintained in a neat and clean fashion free of holes, stains and discoloration. Shirts shall be tucked in. Hoodies, hats or head coverings are not allowed while performing janitorial duties inside of buildings. No open toe or open heel shoes shall be allowed. Shorts are not allowed. All contract employees shall maintain a professional neat and clean appearance while on duty at the Center.

1.4 HOURS of OPERATION

1.4.1 Core Hours General/Routine Cleaning Services The MMAC core hours of operation are 0600 to 1800 Monday through Friday. The Contractor shall make every attempt to complete all routine or general cleaning services between the normal core hours of the MMAC. Although the normal work shifts are 8 hours the Contractor may choose to utilize all core hours Monday through Friday to meet the performance requirements of this Performance Work Statement (PWS). Occasionally, project requirements, customer requirements, mission critical requirements and emergency requirements may dictate that general cleaning services be performed before or after core hours. While working in areas that are occupied, the Contractor shall coordinate regular cleaning services such that they do not conflict with scheduled break periods, lunch periods, and regularly scheduled meetings of Government employees and other Contract employees. This shall also include a ten-minute pre-break and pre-lunch period when and where restroom traffic is higher than normal. No work will be accomplished on Sunday or legal Federal holidays unless specifically ordered by the Contracting Officer.

1.4.2 Floor Maintenance Resilient floors and carpet maintenance shall be accomplished between the hours of 1630 and Midnight, Monday through Friday, and will hereinafter be referred to as “Evening Service”. The services and/or areas so designated will be set forth in the Contract Schedule. At the end of each work shift, the Contractor shall have placed all equipment and supplies in designated storage areas and all Contractor personnel on that shift will vacate the buildings. Any expenses incurred by the Government due to failure of the Contractor to vacate the building promptly at the end of a work shift shall be borne by the Contractor. All floor maintenance in common areas such as building entrances, break rooms, restrooms and hallways shall start after 4:30 pm. Other areas may be identified by the appropriate COR.

1.5 AUTOMATED WORK REQUEST SYSTEM The Contractor will be issued a trouble call from the MMAC Service Order Desk. Trouble Calls will be issued from customer requests for Daily Cleaning Services, Periodic Floor Maintenance and Recycle Services for facilities at the Aeronautical Center. All trouble calls shall have a work request number, problem type, estimated completion date, and summary work description. The trouble call number will be used to identify and control the request. The Contractor will note in the trouble call any special information or problems the Contractor encountered, this information shall be entered under the section of the trouble call identified as, “Craftsperson’s Notes”. All trouble calls shall be performed, completed, closed out and archived by the Contractor in the automated system. All Trouble Calls for cleanliness, product stocking, spills or safety related concerns shall be responded to within 2 hours. All other calls shall be accomplished within 24 hours or as approved by the appropriate COR. All trouble calls shall be archived no later than three (3) business days after work has been completed. All completion times are set using the original entry date.

1.5.1 Trouble Calls for Re-performance Requests for scheduled services not performed as part of the current service level will be noted in the work request description as “Re-performance”. All Re-performance work order requests for Services shall be completed the same day of the request, within 2 hours of notification. All Re-performance work order requests for Periodic Floor Maintenance Services will be completed within 1 day of notification.

1.6 SERVICE LEVELS As a result of unknown budget constraints; the FAA has defined different service levels for each task. Multiple service levels have been defined to allow for options of reduced services during anytime of the fiscal year. FOR SERVICE LEVEL DEFINITIONS, SEE TECHNICAL EXHIBIT 3.

1.7 ENVIRONMENTAL/SAFETY/QUALITY CONTROL/QUALITY ASSURANCE

1.7.1 Environmental/Safety The Contractor shall establish a complete Environmental/Safety management program to ensure all federal, state, local and FAA regulations are met. Copies of the Contractor's program shall be provided to the COR prior to starting any work activities under this contract. Changes that adapt the program to this contract must be provided to the COR within 10 calendar days as they occur. The Contractor shall perform an annual review no later than January 31st of each calendar year. The program shall include, but not be limited to, the following:

1.7.1.1 Development of Standard Operating Procedures (SOP), contingency plans, checklist and other compliance procedures for all areas of this PWS.

1.7.1.2 An inspection system covering the services stated in this PWS. It must specify areas to be inspected on both a scheduled or unscheduled basis and the title of the individual who will do the inspection.

1.7.1.3 A method of identifying deficiencies in the Environmental/Safety management program and recommended corrective actions.

1.7.1.4 A file of all inspections conducted by the Contractor and the corrective action taken. This documentation shall be made available to the COR upon request.

1.7.1.5 A documented employee training program to meet required regulations.

1.7.1.6 The Contractor shall record and report to the Contracting Officer or Contracting Officer’s Representative (COR)within four (4) hours all facts relating to each instance of damage to Government property or injury to either Contractor or Government personnel.

1.7.1.7 The Contractor shall maintain Safety Data Sheets (SDS) on all chemicals used. SDSs shall be kept up to date, onsite and be made available for use by contracted personnel and Government personnel in case of emergency.

1.7.1.8 All electrical equipment furnished and used by the Contractor shall be equipped with a three-way grounded system. The Contractor will not use any electrical equipment that is not Underwriter Laboratories (UL) approved, or that exceeds the present capacity of building electrical circuits. The Contractor will not use any electrical receptacles or circuits specifically labeled not to be used, nor unplug any equipment specifically labeled not to be unplugged.

1.7.1.9 Unattended equipment shall not be left in occupied spaces. Mop and broom handles shall not protrude from buckets and carts in such a manner that building occupants can receive injury from them. Insofar as it is possible, carts, buckets, vacuum sweepers, and other equipment will not be left in corridors at blind corners, in front of doors, or other places that create a safety hazard. Mop and broom handles shall be stored in vertical positions on carts to avoid possible injury to passers-by. The Contractor shall furnish and use rubber wedge doorstops for all door hold-open operations.

1.7.1.10 Contractor employees shall follow the direction of Government employees regarding emergency evacuation procedures, i.e., fire, tornado, bomb threats. It is the responsibility of the Contractor to provide guidance and establish procedures for responding to emergency for their employees. The Contractor shall have an accountability program for their employees following an emergency evacuation.

1.7.1.11 Protective Masks. Due to the potential impact of pandemics on the general health and well-being of the MMAC’s staff and guests, contract personnel will be required to wear cloth face coverings as directed by the Government. Face coverings must be worn as directed when contract employees are in close interaction with others in the workplace and moving about while inside of all MMAC buildings. All face coverings must meet CDC, Federal, State, Local and FAA requirements.

1.7.2 Quality Control The Contractor shall establish a complete quality control program to assure the requirements of the contract are provided as specified. Copies of the Contractor's quality control program shall be provided to the COR prior to starting any work activities under this contract. The Contractor is also liable for Contractor employee negligence, and any fraud, waste or abuse. The Contractor's Quality and Internal Control System shall ensure that janitorial contract services are completed in accordance with acceptable principles of internal control, with applicable Government regulations and instructions, and meet specified acceptable levels of quality. The operation of the Quality and Internal Control Program must be described in a written plan. One copy of the Contractor's final Quality and Internal Control Plan shall be submitted to the COR within the transition period. An updated copy must be provided to the COR as changes occur. Updated copies that adapt the program to this contract must be provided to the COR on the contract start date and as changes occur. The Contractor shall perform an annual review no later than January 31st of each year. The program shall include, but not be limited to, the following:

1.7.2.1 An inspection system covering the services stated in this PWS. It must specify areas to be inspected on both a scheduled or unscheduled basis and the title of the individual who will do the inspection.

1.7.2.2 A method of identifying deficiencies in the quality of services performed before the level of performance is unacceptable and procedures to correct any deficiencies in services that may occur.

1.7.2.3 A file of information regarding inspection and other quality and internal control actions that document the purpose of the inspection, the results of the inspection, and any corrective action taken as the result of the inspection. Upon request, this file shall be made available to the COR during the period of performance. The plan must be maintained and revised as necessary throughout the term of the contract. In the event of any changes to the Quality and Internal Control Plan, a revised copy of the plan must be provided to the COR within five working days prior to the effective date of the change. This documentation shall be made available to the COR upon request.

1.7.3 Quality Assurance Surveillance Plan (QASP) The Government will monitor the Contractor's performance under this contract using the quality assurance surveillance procedures. The QASP is to be considered a living document and the Government may modify/change quality surveillance items and methods as deemed necessary to ensure satisfactory contract performance.

1.7.3.1 Inspections The Government will inspect and evaluate the Contractor’s performance to ensure services are received IAW requirements set forth in this contract. The COR will periodically inspect by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether the performance meets the standards contained in this PWS. The COR will use the Contractor’s work schedule or modified version thereof, to record validation results. Results of the validation then become the official MMAC record of the Contractor’s performance. When a performance threshold has not been met or Contractor performance has not been accomplished, the COR will initiate and provide the Contracting Officer a written report for issuance to the Contractor. The Contractor shall respond to the written report and return it to the Contracting Officer within ten (10) calendar days of receipt.

1.8 SECURITY The Contractor shall comply with all requirements of the Mike Monroney Aeronautical Center Facility Security Plan AC 1600.21xs.

1.8.1 Key Control Contractor shall establish and implement methods of making sure all keys/combinations issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. Contractor shall not duplicate any keys issued by the Government. Contractor shall immediately report to the COR any occurrences of lost or duplicated keys. In the event keys, other than master keys, are lost or duplicated, Contractor will be required, upon written direction of the CO, to re-key or replace the affected lock or locks without cost to the Government. The Government has the option to replace the affected lock(s) or perform re-keying and deduct the cost of such from the monthly payment due the Contractor. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system, and the total cost will be deducted from the monthly payment due the Contractor.

1.9 TRANSITION PERIOD To ensure a smooth transition in the change of work effort from the current contract; the new Contractor shall begin the 30-day Transition Period as required by the solicitation/ contract. The purpose of this Transition Period is to:

· Observe work accomplished by current employees.

· Become thoroughly familiar with work requirements and work procedures.

· Complete personnel requirements (work force) including the hiring of personnel to assure satisfactory performance beginning on the start of the first performance period. Soliciting personnel for employment during their duty hours is prohibited unless interview arrangements are made through the current Contractor’s human resources department.

· Obtain security clearances.

· Complete training requirements and accomplish necessary training of employees.

· Complete the development of necessary work plans and procedures.

1.9.1 Access to Facilities The Contractor will be allowed access to the facilities to familiarize supervisors, key personnel and staff with equipment, reporting, work scheduling and procedures. However, such access will not interfere with the production efforts of current personnel. To preclude such interference, arrangements for access to the Government facilities will be made with the CO. Access will be limited to the following: Contractor key personnel will be permitted access to observe operations, workflow, priorities, scheduling, equipment handling, storage, parts, safety security, etc.

1.9.2 Transition Completion At the completion of the Transition Period the new Contractor shall be fully capable of providing all services outlined in the Performance Work Statement (PWS).

1.9.3 Transition Out If there is a change in Contractor, the incumbent Contractor shall provide familiarization, to the follow-on Contractor. During the Transition-out familiarization period, the incumbent shall be fully responsible for operation of Custodial Services.

1.9.4 Change Over In the event the re-competed contract is awarded to other than the incumbent, the incumbent Contractor shall cooperate to the extent required to permit an orderly change over to the selected Offeror. Regarding the successor Contractor's access to incumbent employees, a recruitment notice may be placed in each facility.

SECTION 2 DEFINITIONS AND ABBREVIATIONS

2.1 Contract Discrepancy Report (CDR) A written document issued by the Government to the Contractor identifying unsatisfactory performance.

2.2 Contracting Officer’s Representative (COR) Individual(s) delegated, in writing by appointment letter, the authority to act on behalf of the Contracting Officer for the purposes of day-to-day technical oversight and management of the contract. CORs are limited by the authorities outlined in their appointment letter. More than one (1) COR may be appointed for this requirement.

2.3 Facility Management Specialist (FMS) A Government employee who is trained in quality assurance procedures in conducting inspections, evaluations and surveillance of the Contractor’s work performance in accordance with the PWS. The FMS must maintain COR certification as required by the AMS.

2.4 Government-Furnished Equipment (GFE) Government owned equipment provided to the Contractor for use in fulfilling the terms of the contract.

2.5 Government-Furnished Property (GFP) All facilities and materials provided by the Government for the exclusive use of the Contractor in fulfilling the terms of the contract.

2.6 Inspection Those actions taken by the Government to verify successful performance of all tasks, terms and conditions of the contract.

2.7 MMAC Mike Monroney Aeronautical Center or Aeronautical Center.

2.8 P-1 This is a priority designator that places this project above all others. A project with a "P-1" designator is to be given necessary resources until completed. Response to a P-1 shall be within one (1) hour without delay even if other projects must be halted or delayed.

2.9 Quality Assurance (QA) Those actions taken by the Government to check maintenance and repair services to determine if they meet contract requirements.

2.10 Quality Control (QC) Those actions taken by the Contractor to control the maintenance and repair services, so they meet the requirements of the contract.

2.11 Trouble Call A document in brief outline form issued for work to be performed. These work requests may be issued daily.

SECTION 3 GOVERNMENT-FURNISHED PROPERTY AND SERVICES

3.1 Facilities The Government shall provide at no cost to the Contractor, facilities for administrative use, shop space, vehicle parking, and storage space for Contractor furnished supplies, materials, and equipment specifically for the performance of this PWS. Extreme caution shall be exercised to prevent damage to the building and its contents. Any damage must be reported to the COR immediately for appropriate action. Any damage caused by the Contractor will be repaired and or replaced to the satisfaction of the FAA at the Contractor’s expense.

3.2 Government Furnished Utilities Water, sewage service, electricity, heat and refuse collection to include dumpster usage shall be furnished by the Government for accomplishing work described in this PWS. The Government shall only provide base and local commercial telephone service. Long distance service, if desired, shall be at the Contractor’s expense. If the Contractor requires additional utility services, it shall be the Contractor’s responsibility to provide them. Prior approval is required through the COR for any utility service not provided by the FAA. The Contractor shall use Government-furnished utilities in a prudent manner consistent with current energy conservation policies.

3.3 Government Furnished and Accountable Property The Government will determine if equipment or material meets the definition of Government Furnished or Accountable property. All property will be tracked in accordance with FAA Order 4600.27x. The Government Furnished Equipment will be inventoried semi-annual by the Contractor. Copies will be provided to the CO and COR. The Contractor must be accountable for equipment issued under this contract. The contractor must maintain the master copy of the inventory of all Government Furnished Equipment and Property (GFE and GFP). Government-furnished equipment or materials are not allowed to be removed from the MMAC.

3.4 Supplies and Materials The Government will request the Contractor to purchase supplies and materials under the Additional Services task as listed in PWS 4.11. Supplies and Materials may include cleaning chemicals, paper products, dispensers, floor mats or other items approved by the Government for use at the MMAC.

3.5 Security The Government will provide general on-base security service. Security Dispatch telephone numbers is 405-954-4566.

3.6 Fire, Medical and Other Emergency Services Call the Security Guard Dispatch at 405-954-3444.Calling 911 from a cell phone will be received by the off-base emergency 911 system, causing a delay in response time by emergency personnel. When possible use a base telephone to receive on-base help at the 405-954-3444 or by dialing 911 with a base telephone.

3.7 Solid Waste Collection and Disposal The Contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. The Contractor shall adhere to all MMAC recycling programs. The Contractor must not discard recycled material in the bulk solid waste/trash containers. The present locations of “dumpsters” for trash disposal are shown on the Solid Waste Contract Drawings. Drawings will be made available upon request. The Government reserves the right to relocate any of the containers shown to different locations. The Contractor shall ensure that the doors on the trash disposal “dumpsters” are always closed, except when being filled.

3.8 Identification Badges The Government shall furnish each employee identification badges.

SECTION 4 WORK TASKS

4.1 TASK 1 FLOOR MAINTENANCE Level 1 Cleaning

4.1.1 Vacuum Carpets/Floor Mats Vacuum carpeted areas so that after vacuuming, the carpet and mats shall be free of all visible dirt, debris, litter and other foreign matter and has no unpleasant odor. Any spots shall be removed by carpet manufacturer’s approved methods as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the Facility Management Specialist or designated COR. Areas vacuumed shall include throw rugs and walk-off mats. Carpeting will be clean up to, and including, the outer edges.

4.1.2 Spot Clean Carpet Clean or shampoo dirty carpets over an area of two square feet or less. Spots must be removed immediately upon being visible during the next cleaning cycle. Areas spot cleaned shall be free of stains, discoloration, soil, debris, odors and dust.

4.1.3 Spot Strip, Scrub, Seal, and Wax Hard Floors The Contractor shall spot strip, scrub, seal, and wax floors as necessary to maintain a uniform glossy appearance and to maintain sanitary conditions in a clean and uniform appearance. A non-skid wax material shall be used. A uniform glossy appearance is free of scuff marks, heel marks, wax build-up, and other stains and discoloration.

4.1.4 Sweep and Mop Floor After sweeping and mopping the entire floor surface, it shall be free from litter, dirt, dust and debris. Grout on wall and floor tiles shall be free of dirt, scum, mildew, and residue. Floors shall have a uniform appearance free of dust, dirt, debris, streaks, swirl marks, detergent residue, or any evidence of soil, stain, film or standing water. Moveable items shall be tilted or moved to sweep and damp mop the entire floor.

4.2 TASK 2 WALLS, CEILING, FIXTURES Level 1 Cleaning

4.2.1 High Dusting shall be done in all areas. After high dusting, all dust, lint, cobwebs, litter and dry soil shall be removed from all surfaces up to 12 feet from the floor surface.

4.2.2 Clean Drinking Fountains Clean and disinfect all porcelain and polished metal surfaces, including the orifices and drains, as well as exterior surfaces of fountain. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

4.2.3 Clean Windows All interior windows shall be cleaned in all areas. All windows, including glass in doors, and window screens shall show no traces of film, dirt, smudges, water streaks, or other foreign matter. This includes all glass and windows up to 12 feet from the floor surface. All exterior windows at all building entrances shall be clean. This includes the glass storefronts and doors.

4.2.4 General Spot Cleaning Perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to removing, or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, vestibules, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, and fixtures that are up to 12 feet above the floor. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil.

4.3 TASK 3 RESTROOMS Level 1 Cleaning

4.3.1 Restroom Cleaning The Contractor shall clean and disinfect restrooms. Restroom areas must look, smell and be clean for as much of the day as possible. Dispensers shall be full, fixtures clean and spot free, partitions dust free, counters soil free and dry, and the floors litter free, spot free, and dry.

4.3.2 Descale Toilet Bowls and Urinals Descaling shall be performed as often as needed to keep areas free of scale, soap film, and other deposits. After descaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains.

4.3.3 Restroom Supplies Contractor shall ensure rooms are stocked sufficiently so that supplies including soap for the soap dispensers do not run out. If supplies run out prior to the next service date, Contractor shall refill within 4 hours of notification. The Contractor shall replenish toilet supplies, as needed, to always maintain an adequate supply. All sanitary napkin disposal receptacles shall be provided with a liner and replaced if in use.

4.4 TASK 4 GENERAL CLEANING Level 1 Cleaning

4.4.1 Remove Trash From Building Trash shall be collected and disposed of in the parking lot dumpsters, trash shall not be staged or stored on the ground for any period awaiting disposal of time. Trash from areas/rooms will be removed on the days they are cleaned. Trash containers shall be emptied and kept clean and free of dirt, stains, debris and odors. Plastic liners provided by the Contractor shall be utilized in trash containers and shall be replaced when torn, worn or contain residue.

4.4.2 Clean and Disinfect Completely clean and disinfect all surfaces of sinks, toilet bowls, urinals, dispensers, plumbing fixtures, partitions, dispensers, doors, walls, mirrors, floors, and other such surfaces, using a germicidal detergent. After cleaning, receptacles will be free of deposits, dirt, streaks, and odors. Disinfect all surfaces of partitions, stalls, stall doors, entry doors, (including handles, kick plates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinals, and toilets. All surfaces shall be free of dust, streaks, encrustations, spots, stains, graffiti, and odor producing material.

4.4.3 Passenger and Freight Elevators, Stairs and Landings All floor surfaces shall be cleaned; Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches height from stair tread level, to provide or maintain a clean, uniform appearance in all elevators and stairs.

4.4.4 Urgent/Special Event Cleaning Emergencies or special events will occur. Emergency or special events may include, but are not limited to, VIP visits, major spills in buildings, restroom backups and deep cleaning of spaces to prepare for occupancy after major or minor emergencies or renovations. Upon notification, the Contractor shall perform emergency or special event cleaning required in any building, area, or room listed in this PWS. The COR shall notify the Contractor as soon as a special event requirement is known, but not less than 24 hours (one workday) prior to the event. Completion schedule shall be determined by the Contractor for each emergency or special event cleaning service performed.

4.4.5 Other Potential Infectious Material OPIM The Contractor shall develop a program for the cleanup of all OPIM in accordance with OSHA 29CFR 1910.1030.

4.5 TASK 5 APPLIANCE CLEANING Level 1 Cleaning

4.6 TASK 6 DOUBLE and PORTER SERVICE Level 1 Cleaning

4.6.1 Double Service Classrooms, Restrooms, Common Areas. Some of these type rooms are utilized for two eight-hour shifts per weekday. In these rooms the Contractor shall schedule work such that all service specified for these rooms will be performed while the rooms are not occupied. The unoccupied time for the classrooms is during lunch breaks and breaks between classes. To some extent these rooms require double service for each workday. Locations of these rooms could be changed at any time throughout the term of the contract. These conditions also apply to common use areas which are used for ingress and egress. The designation of these rooms shall be equivalent to the afterhours class schedule maintained by the MMAC Academy, areas that have high usage and areas that have been determined to be problem areas for customer complaints. Buildings, rooms and timeframes may change based on the Academy’s mission needs. Double services in the designated areas shall only include policing for cleanliness, trash pickup, spot cleaning, urgent cleaning based on visible conditions and product restocking.

4.6.2 Day Porter Service Restrooms, Common Areas, Café areas. Day porter services shall be accomplished between the hours of 0900 and 1400. Services shall be performed after the breakfast rush and lunch rush at all snack bars and the cafeteria. The day porter is responsible for making sure the listed buildings or areas look clean and inviting. The day porter is responsible for making a visual inspection of the listed buildings or areas and ensuring that any area that needs attention is addressed as soon as possible. The visual inspections of each building or area will help to keep them as presentable as possible throughout the required time frame not just first thing in the morning. Some of the day porter’s duties are, but not limited to, the following:

· Perform a visual inspection of lobbies & common areas, collect any large debris on floor & remove any overflowing trash

· Assuring restrooms are clean by performing visual inspections and cleaning only the areas that need attention. This includes wiping standing water off counter tops, cleaning toilets & urinals as needed, collecting any large debris on floors, and removing overflowing trash.

· Restocking supplies in washrooms as needed, rolls will not be replaced if more than 25% of the roll remains

· Perform a visual inspection of kitchens, cafeterias and break rooms wiping tables as needed, collecting large debris on floors, and removing trash if overflowing

· Detail clean and keep up when important visitors are in the building

· Continuous touch ups where needed

· Fast response to spills, hazards and any cleaning emergencies Day Porter Services are required in the following buildings and/or areas:

4.7 TASK 7 PERIODIC FLOOR MAINTENANCE Level 1 Cleaning

4.7.1 Periodic Hard Floor Maintenance Hard floors shall be cleaned, scrubbed, sealed, polished, buffed, waxed, and stripped as required for the appropriate surface for the ease of maintenance, protection and normal routine floor cleanings. All floors shall be maintained to manufacturer specifications. After periodic maintenance, floor surfaces to include grout shall have uniform, clean appearance without streaks, swirls marks, detergent residue, or any evidence of soil, stain, film, or standing water.

4.7.2 Periodic Carpeted Restorative Cleaning Carpet floors shall be restored to manufacturer specifications. Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after carpet has dried.

4.8 TASK 8 RECYCLING PROGRAM

4.8.1 Transportation and Handling The Contractor shall handle, transport and ensure the recycling of all materials intended to be recycled. Materials intended to be recycled are toner and ink cartridges, plastics, aluminum cans, cardboard materials, high grade computer paper and office paper.

4.8.2 Disposal All materials that are intended to be recycled (i.e., materials in recycling containers or otherwise designated by the COR to be recycled) shall be recycled, unless prior approval is received from the CO, or his/her designee. For example, materials intended to be recycled cannot be landfilled (or disposed of in any manner other than to recycle) without prior approval by the CO or his/her designee.

4.8.3 Collection and Removal All recyclable materials generated at the Mike Monroney Aeronautical Center shall be collected and removed from designated recycle locations by the Contractor.

4.8.4 Designated Recycle Locations All MMAC buildings listed in Technical Exhibit 4 shall have designated recycling locations. Locations shall be kept clean and neat. All locations shall be approved and coordinated with the appropriate COR and building customer. All recycled material shall be removed on a routine basis as required in Technical Exhibit 3. The CO and COR reserve the right to add, delete or modify locations and services as needed.

4.8.5 Historical Monthly Recycling Volumes and/or Containers All buildings at the Aeronautical Center may be added or removed from this PWS. Monthly estimated volumes and/or containers for recyclable materials are listed below. These amounts are based on the best available information. The Government does not guarantee these estimated amounts.

4.8.5.1 Toner/Ink Cartridges-300 to 400 (All Buildings)

4.8.6 Recycle Containers All recycling containers shall be provided by the Contractor. Current building containers may be used by the Contractor but will not be replaced by the Government if damaged or worn. All recycling containers shall be marked and/or identified as recycling containers by the Contractor. Recycling containers shall be free of residue and any plastic liners shall not be torn, worn or contain residue. Overflow of materials from containers shall be picked up from the floor of the area used to collect and consolidate the materials. The COR shall approve all container styles and types prior to placement. Containers identified by the COR as being defective shall be immediately replaced by the Contractor. The Government will not be held responsible for damage to the Contractor’s containers.

4.8.7 Responsibilities The Contractor is responsible for all resources required to perform transportation, handling, collecting and removing recyclable materials from each designated recycling location. The Contractor shall ensure proper recycling techniques are used to remove the material from the MMAC campus. The Contractor shall ensure the recycling program is maintained at a high level. The Contractor shall use the most current recycling techniques and/or processes to maintain efficiencies.

4.8.8 Reporting of Recycled Material All reporting required to meet current regulations shall be completed by the Contractor. The Contractor shall provide a monthly report of the recycled materials. Reports shall be in pounds or tonnage and broken down by types of material. Reports may be altered or changed as needed by the Government based on current regulations. Reports will be due by the 15th of each month to the appropriate COR and/or other personnel as needed.

4.8.9 Recycle Vendor Locating and contracting with a recycling vendor (i.e., a processor or mill) is the sole responsibility of the Contractor. Recyclable material under this contract shall be used or sold as recyclable material only. The Contractor shall not use, allow access to, or offer for resale any paper, documents, file record material, or any other form of records as files, records, or for the information contained therein. Recyclable materials shall not be handled, stored or transported in any manner that promotes a safety or health hazard. All recyclable materials shall be secured by the Contractor in such a manner as to prevent material from dropping off while being transported.

4.9 TASK 9 PANDEMIC SERVICES Level 2 Enhanced Cleaning

The below tasks will be required when ordered by the Government. These guidelines are in line with the Centers for Disease Control (CDC) and must be followed when cleaning and disinfecting the various areas, materials and surfaces. The Contractor must provide a square foot cost per month for each level of service as listed in Technical Exhibit 2.

Level 2 Daily Enhanced Cleaning (in addition to all Level 1 Cleaning listed above in this PWS)

Damp wipe with a CDC and EPA approved disinfectant that is a hospital grade as approved by the Government the following areas or items:

• Entry and exit doors

• Elevator control panels and call buttons

• Restroom doors and hardware to include entry and stall doors

• Conference room doors

• Conference room tables

• Public use telephones (Guard Desks, Lobbies, conference rooms, etc.)

• Public use tables

• Cafeteria and snack bar tables

• Stairwell handrails and doors

• All high touch areas

4.10 TASK 10 PANDEMIC SERVICES Level 3 Enhanced Cleaning

The below tasks will be required when ordered by the Government. These guidelines are in line with the Centers for Disease Control (CDC) and must be followed when cleaning and disinfecting the various areas, materials and surfaces. The Contractor must provide a square foot cost for each one-time cleaning as requested by the Government.

Level 3 Enhanced Cleaning (Confirmed or Presumed Cases) (in addition to all Level 1 and Level 2 Cleaning listed above in this PWS)

All identified and affected areas and items below must be HEPA vacuumed and/or Electrostatic Sprayed, misted or fogged with an approved biodegradable chemical as listed by the CDC and EPA and approved by the Government:

• All fabric walls and cabinet doors

• All fabric chairs

• All flooring to include carpeted areas

• All nonporous (hard, plastic, wood, metal, painted, etc.) surfaces

• All horizontal surfaces and ledges

• All hard walls

• All doors and doorframes, including door hardware

• All storage cabinets and filing cabinets

• All high touch areas

4.11 TASK 11 ADDITIONAL SERVICES Supplies/Materials/Over and Above Services All request for Supplies/Materials and Over and Above Services must be requested and approved in advance by the COR using a material request form or an Over and Above Services form. The approved form shall be used for reimbursement. This line item shall not be used to make the contractor whole for short falls that are already included in the Firm Fixed price CLINs elsewhere in the contract. These tasks are performed by Contractor personnel. Prior approval shall be attained for all purchases (singularly or aggregately) from the Contracting Officer’s Representative (COR). All purchases shall be processed in accordance with the approved Government purchasing system and employ price competition to the maximum extent practicable.

4.11.1 Supplies/Materials requests are intended to provide a mechanism by which the Government may order these items in a manner consistent with and in support of the overall scope of the contract at efforts that are small singularly and minimal aggregately in comparison to other fixed price contract costs. All requests shall be approved using a material request form. All approved requests shall be tracked using the automated inventory tracking program. The Government will determine if any material meets the definition of Government accountable property or is included in the official Government Furnished Equipment list. All accountable property will be tracked in accordance with FAA Order 4600.27x. The below list are examples of the type of materials that will be required to provide services under this PWS.

· Toilet Tissue

· Toilet Tissue Dispensers

· Paper Towels: Single fold, Bi-fold, Multi-fold, Dispenser type.

· All Paper Towel Dispensers

· Hand Soap/Hand Sanitizer: Anti-bacteria Liquid soap and Hand Sanitizer for installed dispensers, and/or hand size push/pump liquid soap when installed dispensers are non-operational

· Soap and Sanitizer Dispensers

· Sani-Sac (feminine hygiene receptacle liners) and Dispensers

· Toilet Seat Covers and Dispensers

· Recycle Containers at approved locations

· Plastic Trash Can Liners/Bag: Suitable for the type of trash receptacle

· Break Room, Restroom and Common Area Trash cans

· Entry walk-off mats

· Splash pads and urinal mats as approved by the Government

· Other Material deemed necessary and approved by the Government to accomplish the required services in this PWS.

4.11.2 Over and Above Services include all actions requested and approved in advance by the CO or COR. An Over and Above Services form approved by the COR must be used for in-house labor services and third-party labor services that are not covered as part of the pre-priced line items of the contract, but which are intermittent and necessary services. The Contractor must submit a fixed hourly labor pricing list using the Over and Above Labor Rates spreadsheet attachment to this solicitation. This line item shall not be used to make the contractor whole for short falls in work already negotiated at the pre-priced rates elsewhere in the contract.

4.12 KEY PERSONNEL and MANAGEMENT

4.12.1 Project Manager The Project Manager (PM) shall establish and maintain an office through which the Project Manager or alternate(s) can be contacted during work hours. The Project Manager or designated alternate shall be on site during the hours of 8:00 am to 4:30 pm, Monday through Friday, except for Federal holidays unless otherwise approved in advance, by the Contracting Officer’s Representative (COR). The Project Manager shall have four (4) years management experience in all phases of operations and functions of janitorial/custodial services at a facility or campus, at a level equivalent with the scope of work of this contract.

4.12.2 Supervisor(s) shall have three (3) years of janitorial/custodial experience and two (2) years of supervisory experience with five (5) years total experience in all phases and functions of janitorial/custodial services at a facility…