Service Delivery Summary 5TP57110010.xlsx

SDS

SS-1 Completion of Display, Exhibit and Graphics Work Orders 1.2.2 maintain documentation for each work order and records shall be made available to the QAP/CO upon request. The contractor shall maintain a file of digital images sufficiently detailed to allow reconstruction of any given display. These files shall include at least one overall digital image of each display produced. The contractor shall make these images available for design consultation upon Government request. 95% of all production and project work orders shall be completed on time with customer acceptance on the work order Checklist 30.00%

SS-2 Display/Exhibits are setup and in working order. 1.3.8 provide information and instruction to the customer that will allow the customer to properly unpack, assemble, use, disassemble, repack and ship the display/exhibit back to Wright Patterson AFB Ohio. 100% of Display/Exhibits are setup and in working order at event site by time and date required on the work order. Checklist 20.00%

SS-3 Preventive maintenance of government supplied equipment and tools 1.3.13 provide warehousing, storage, and retrieval of display components, materials, and equipment in the DPF. The contractor shall comply with WPAFB and OSHA standards for storage. Upon one year from initial use, the contractor shall contact, in writing, the customer identified on the original work order to determine disposition of the display material/equipment/tools. Upon written instruction from the customer, the contractor shall notify the QAP for disposition of the material. 95% of all government supplied equipment and tools shall be maintained using contractor provided schedules. Checklist 20.00%

SS-4 Insure invoices are received on time and correct 1.2.1 establish and maintain a tracking system for work orders. The system shall provide overall status information on work in progress to include time-to-complete, schedule, reimbursable costs, issues and resolutions. Tracking information shall be assessable to the Quality Assurance Personnel (QAP). 100% of all fund and man hour expenditures are received on time Checklist 20.00%

SS-5 Safety 4.7 Conform to the safety requirements contained in the contract for all activities related to the accomplishment of the work. Responsible for identifying those job classifications requiring protective equipment in accordance with OSHA and Air force Occupational Safety and Health Standards. Develop and provide safety plan for the protection of the government facilities and property and to provide a safe work environment for contractor personnel. Record and report promptly all available facts relating to each instance relating to each instance of damage to government property or injury to either contractor or government personnel 100% contractor compliance with all safety requirements Checklist 10.00%

100.00%

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