50-2526031 CRM RFI Vendor Question Submission Template.xlsx

This is a Vendor Question Submission Template for the North Carolina Community College System Organization's (NCCCSO) Customer Relationship Management (CRM) Request for Information (RFI) IT Sourcing Event, identified as IFB Number ITS-400203. The RFI seeks information regarding Software as a Service (SaaS) solutions designed to modernize student engagement and enrollment infrastructure across the North Carolina Community College System. The requested capabilities include enhanced communications, event management, application submission, workflow automation, and data analytics aligned with the complete student lifecycle from recruitment through completion, as well as functionalities supporting employer and workforce engagement. Vendors submitting questions regarding the solicitation must email inquiries to the designated Purchasing Agent with the subject line "50-2526031 CRM RFI - Questions" by the date and time specified in the Procurement Schedule section of the solicitation. The template accommodates up to fifty vendor questions, with vendors required to identify the applicable solicitation section and subsection for each question submitted.

The template requires vendors to enter their company name and organize questions by solicitation section and subsection within the provided spreadsheet format. Vendors may add additional rows beyond the fifty numbered rows if needed to submit additional questions. The RFI aims to collect vendor recommendations regarding implementation approaches that can be standardized and scaled across institutions, integration capabilities with common enterprise systems, and best practices for supporting colleges at varying levels of CRM maturity. No pricing information, set-asides, incumbent contractor details, or funding sources are specified within this vendor question submission document.